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Fairmont Mayakoba

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2,896 Reviews from our TripAdvisor Community

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Showing 2,174: English reviews
San Antonio, Texas
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 18, 2015

Beautiful resort, location, terrain, golf course. Onsite food is great. Close to Rosewood and Banyon tree and were able to use their restaurants. Room was awesome! super helpful staff! will be going back again!

Helpful?
Thank John L
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear John L, Thank you very much for taking the time to share your experience and your kind compliments which the staff will really appreciate. We would be glad to have you back as our guest. Sincerely Daniela Daniel Public Relations Manager More 

Wokingham, United Kingdom
Level Contributor
58 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed May 17, 2015

Invited to a wedding in a nearby hotel and wanting a bit of distance from other guests, we plumped for the Fairmont Mayakoba beautifully set in 240 acres of mangrove rainforest but, unlike Sleeping Beauty we were in no hurry for some horse-backed prince to hack his way through and take us away. It's a full ten minute drive from... More 

Helpful?
1 Thank jeremyburtonReading
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear jeremyburtonReading, Thank you for taking the time to write a review. It is a pleasure to know that you enjoyed your stay with us and we regret to know that you encountered some discomforts for having the restaurant closed. We are enhancing our culinary offer for our guests, so hopefully we will have you back once the new restaurant... More 

Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 17, 2015

We recently stayed here for a friend's wedding, and it was simply amazing. Genuinely friendly, courteous staff take care of any needs you may have. Great pools, and a gorgeous beach. Hope to stay here again!

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank joshuap6
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear joshuap6, Thank you for taking the time to share your kind feedback about your recent visit to our resort. We are thrilled to hear that had a wonderful time. We look forward to welcoming you back to Fairmont Mayakoba and best regards. Sincerely Daniela Daniel Public Relations Manager More 

Houston
Level Contributor
140 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed May 15, 2015

Took the wife and kids for a long weekend. Fairmont sets the standard. We had a relaxing and fun filled time. Great accomodations, beautiful casita with a pool and our own butler. Beach was nice, pools were better. Great kids pool and adults only pool. The food was amazing. 2 Mobile restaurants. Everyone was so nice. Will be back sign... More 

Helpful?
Thank 5Starr4Me
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear 5Starr4Me, Thank you for your terrific review! We’re thrilled that you had an amazing stay and enjoyed the facilities, your casita and the cuisine throughout the resort. Thank you for recommending us to future guests. Sincerely Daniela Daniel Public Relations Manager More 

Auburn, New York
Level Contributor
76 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed May 15, 2015 via mobile

I stayed here with my husband for three nights and we really enjoyed our stay. I wish we'd known to ask for a room with a balcony overlooking the water. We requested a room with a king bed but ended up with two double beds. The room was spacious and modern. Service was top notch at the resort. Everyone seemed... More 

Helpful?
Thank hopec38
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear hopec38, Thank you for taking the time to share your kind feedback about your recent visit to our resort. Knowing that you had a fantastic experience with us makes us work even harder to continue exceeding your expectations. You discovered the secret at Fairmont Mayakoba, we all love our jobs and is great to hear that it gets reflected... More 

Monterrey, Mexico
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 14, 2015

My husband and I spent 2 nights at this amazing hotel. Our room was a Casita Lagoon view, a large, very comfortable room with a huge bathroom with tub and rain shower . An electric cart brought us to our casita, we were handed a map of the property and told that we could always get a ride if we... More 

Helpful?
1 Thank Regula_9
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear Regula_9, Thank you for taking the time to share your kind feedback about your recent visit to our resort. We are thrilled to hear that you and your husband had a wonderful time and that you enjoyed the boat tour, resort grounds and the service. May I suggest before you next stay at a Fairmont that you join Fairmont... More 

Portsmouth, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed May 13, 2015

My hubby and I stayed here for 5 nights and it was unlike anywhere else we've ever stayed before. It is literally carved out of the jungle with mangroves and waterways all over the propoerty. Our casita was in the 600's which was a great location, 5 minutes walk from the main building and 1 minute from the pool and... More 

Helpful?
3 Thank Haylingfamily
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear thetamefamily, We are very glad to hear that you enjoyed the property and realized the unique feeling it has, we want all of our guests to experience that and feel like they are in a place they've never been before. We would be glad to have you back as our guest Regards More 

Pikeville, Kentucky
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 12, 2015 via mobile

My boyfriend and I booked the fairmont mayakoba through Jetsetter as a "secret resort". This means they don't tell you what you've booked until 72hrs after the booking confirmation. To our relief, the secret resort we booked was nothing short of amazing! For us, the trip was a combined birthday celebration. We were greeted at check in with a cold... More 

Helpful?
3 Thank cvbc
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear cvbc, Thank you for your review and for recommending our resort. We are glad to hear that you enjoyed your birthday, congratulations again! Chef Diego is pleased to know you enjoyed his cooking lessons. It was a pleasure hosting you and I hope you keep us in mind for your next visit to Riviera Maya Sincerely More 

Brooklyn, New York
Level Contributor
78 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed May 11, 2015

I came here for a work trip, but I will come back for pleasure. The resort is absolutely magnificent, with so much to do (lots of pools, bikes, walking trails, golf). What really made the visit complete was how amazing the staff were. I've never come across a bunch quite so helpful, friendly and professional. The staff in La Laguna... More 

Helpful?
Thank ww-wef
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear ww-wef, Thank you very much for taking the time to share your experience and your kind compliments which the staff will really appreciate. We hope next time you visit us is for your vacations. Sincerely More 

Orange, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 11, 2015

This resort was amazing! The staff on the property was so accommodating and polite. We took the complimentary boat tour to view all the properties in Mayakoba and were blown away. We ate at 2 of the 3 restaurants and everything we ate was delicious. The property is fairly close to the city, so cab rides were really reasonable. The... More 

Helpful?
2 Thank Elise O
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear Elise O, I regret to know that you found your room a bit noisy. Despite this we appreciate the positive feedback and we are glad you enjoyed your stay. It was a pleasure hosting you and I hope you keep us in mind for your next visit to Riviera Maya Sincerely More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more   less 

Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun | Km 298, Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $230 - $848 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Mayakoba 5*
Number of rooms: 401
Reservation Options:
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Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#8 Spa Hotel in Playa del Carmen
#9 Luxury Hotel in Playa del Carmen
#10 On the Beach Hotel in Playa del Carmen
#19 Business Hotel in Playa del Carmen
#22 Family Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
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