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Fairmont Mayakoba

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Fairmont Mayakoba
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2,980 Reviews from our TripAdvisor Community

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Showing 2,225: English reviews
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Stayed in a signature casita in September and had an amazing stay. The staff was incredibly helpful and friendly. They made our stay very special. The room was always impecable and we enjoyed all the pools and boat tour of the property.

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank gladys c
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

We've been going to this hotel for years and every visit is perfect. The facilities, the food, but overall the service received from the personnel. They always greet with you a smile and always always go over the top to meet your expectations. We would like to send a special thank you Sonia from the restaurant La Laguna who did... More 

Helpful?
Thank andrea g
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

One of the best experiences we have ever had, I have been going to Riviera Maya every year for the last 10 years and hands down this has been the best hotel, starting with the service, the staff welcoming is beyond words, we travel to other towns every day and the fact that the staff welcomes you with a smile... More 

Helpful?
1 Thank magas681
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Best vacation ever, every one here are always smiling, made me fill like a queen.It was my birthday and at las brisas restaurant they came with a beautifull cake and sang the mañanitas for me. The best off everything, I'm enchanted with this place and his people, I definitely be back.

Helpful?
1 Thank IzharyF
Kent, United Kingdom
Level Contributor
74 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My whole stay at this hotel was amazing. From the moment I was greeted, shown round the resort and my room to the moment I left. The pools were phenomenal, as was the beach, the rooms, the food and the staff. The staff were incredible, I can't name one particular stand out member because they were all stand out. My... More 

Helpful?
1 Thank jackier1901
Veracruz
Level Contributor
100 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

There's no words to describe the wonderful work made here, it's just perfect, the hotel have 401 rooms, and we where at one of the 7 beach houses its magnificent, butler,private pool in front of the beach, the bathroom it's awesome, it's like if you where takin a shower at the jungle, I mean in been in several hotels and... More 

Helpful?
1 Thank Alejandro B
Sanford
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Fairmont Mayakoba offered me an incredible personalized service. I would like to specially highlight the Willow Spa team for their professionalism and dedication to excellence. Amazing team- Thank you. The Housekeeping team was also remarkable and extremely helpful - Kindhearted and hard working paying attention to every detail. Great stay. We definitely would love to be back and recommend... More 

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank aurymard2016
Dallas, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My whole extended family, all 13 of us, celebrated my big birthday over Labor Day weekend in Cancun. I did a lot of research before selecting the Fairmont Mayakoba, and boy, I am so glad we stayed there. Our beach cabana was amazing! We were assigned a butler, Ricardo Bahena, who took care of all of us: restaurants, taxi's, trips,... More 

Helpful?
1 Thank debbietob
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Mayakoba complex in Playa del Carmen is composed of various resorts, one of them is the Fairmont which is the most "inexpensive" of them. I was traveling with my wife and we had a really good relaxing time. We have traveled to the Maldives, Krabi and other beach destinations; and we can say that this resort is up to... More 

Helpful?
1 Thank pacodelacruzg
Jorge C, Director of Fodo & Beverage at Fairmont Mayakoba, responded to this review

Dear pacodelacruzg, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoyed your stay with us and also that You liked the great culinary offerings we offer to our guests. All our colleagues are great ambassadors of Fairmont... More 

Middle Caicos
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

Fairmont Mayakoba is a beautiful full service resort nestled amongst natural canals, lush tropical landscaping, and an environment that feels like a small community as opposed to a vacation spot for tourists. Our Signature Casita Suite overlooked a lagoon from a spacious balcony where we spent a lot of time. The second full bathroom and closet in the suite made... More 

Helpful?
2 Thank AmyCaicos
Silvia L, Guest Relations Manager at Fairmont Mayakoba, responded to this review

Dear AmyCaicos: We are absolutely delighted to know you had such a memorable stay at Fairmont Mayakoba! It's great to hear you were comfortable with your room accommodation and we really appreciate all your kind comments in regards to our facilities, housekeeping service, food experiences, amenities, service and activities such as the boat tour and the nature trail. We will... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more   less 

Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun | Km 298, Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $282 - $810 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Mayakoba 5*
Number of rooms: 401
Reservation Options:
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Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#7 Spa Hotel in Playa del Carmen
#8 On the Beach Hotel in Playa del Carmen
#9 Luxury Hotel in Playa del Carmen
#19 Business Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
#22 Family Hotel in Playa del Carmen
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