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Carretera Federal Cancun Km 298, Playa del Carmen 77710 Mexico
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Update from hotel: This property is temporarily closed until 06/01/2020.
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Room & Suite (1143)
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About

#18 of 257 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
GreenLeaders Platinum level
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. ...More Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of certification by Rainforest Alliance.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Golf course
Babysitting
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
24-hour security
Concierge
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Housekeeping
Refrigerator
Flatscreen TV
On-demand movies
Private balcony
Room service
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Bay View
Languages Spoken
Spanish

Location

Full view
Contact
Carretera Federal Cancun Km 298, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport26 miSee all flights
Aerodromo de Playa Del Carmen6 miSee all flights
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6,131Reviews459Q+A100Room tips
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Popular mentions
Had the most amazing time staying here in March and the beach restaurant was incredible. The green juice served with breakfast was the best juice/smoothie i have ever tasted. Is anyone able to share the recipe for this green juice please?
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Hotel's Favorite
My fiance and I have traveled the world including lots of resorts & homes throughout Mexico. We have been to the Riveria Maya many times previously; hence we decicded to take break for a few years from Playa de Carmen since it was just too busy. Recently we decided at the last minute to book into the Fairmont Mayakoba over the Christmas Holidays and much to our delight we were overwhelmed with such incredible gracious and generous hospitality. From the monent we arrived Eduardo, the front desk manager greeted us in perfect English and asked us how our travels were. He was kind and genuinely interested. Quickly he surmised that we had something more in mind than just a std room and went to bat for us in securing an upgrade. Needless to say that when we arrived at the Camaleom Suite (aka the Presidential Suite) which was beachfront with a beaurtful pool and luxurious accommodations, we were blown away ! To be honest we could not have been happier with the suite, that is UNTIL we met the most amazing and dedicated hospitality employee ever, who also happended to be our very own butler, Mr David Loranzo. His kindness and willness to "serve" never waivered and no request was too small (or silly..) From shopping for gifts to bringing fresh towels and ice, he set a very high bar for the rest of the staff. David was an intregal part of this vacation being so special. BUT...it didnt stop there. Daily we met Mar (she was part of the transport team) as well as Edgar who was a valet out front. They made it ther mission to ensure we made every reservation on time and there was nothing left to be asked for. Again two very valuable and decicated employees. This was a recurring theme and canidly 6 nights completed spoiled us for any future vacation. Mind you not all can afford or NEED the Camaleon Suite but I promise you we will not stay elsewhere on Quintana Roo. If your travels take you South of the Border, give the Fairmont a long hard look and dont be afraid to ask (and pay) for the upgrade. Well worth it. We will be back. Tripp & Kendra
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Response from karinagutierrezmyk, Quality Manager at Fairmont Mayakoba
Responded Jan 15, 2020
Dear Tripp & Kendra, We appreciate your comments regarding your stay at Fairmont Mayakoba. It is a pleasure to receive these positive feedback. I am sure that Eduardo, David Lozano, Mar and Edgar will be more than happy to read your comments. It is really nice to know that you had a wonderful time and the hospitality was perfect making you feel blown away. We will be looking forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Karina Gutierrez / Quality Manager
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We had the most perfect stay at Mayakoba to celebrate a friends wedding. And Daniel went way above and beyond for us. We lost a cell phone during the trip and Daniel made it his personal mission to get it back. Even searching on his day off. His attention to detail made this our perfect trip. Thank you Daniel. We will be back.
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My family and I had a wonderful visit to the Fairmont Mayakoba. We couldn’t be more pleased with the service received. We were fortunate enough to stay in the villas along the ocean. Our butler Kevin was extremely attentive and gave us his personal cellphone for any requests. We saw Erik on the beach daily and he provided us terrific service. Lastly, we had a fabulous dinner (twice) with the team at the Korean BBQ. They were wonderful hence why we visited twice. Go. They will treat you to the most fabulous dinner with your toes in the sand. We will see you again hopefully fall. The Kennedys
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Response from Karina Gutierrez, Owner at Fairmont Mayakoba
Responded 4 weeks ago
Dear 183brucek, Thank you so much for taking the time to write us this perfect review. We are so glad to know that you are so pleased with the service you received during your stay at Fairmont Mayakoba, thank you for the recognition to Kevin your butler who was exremely attentive with all your requests and also thank you for recognizing Erik on the beach for providing a terrific service, they will be so happy to receive your kind comments. I wish we can see you soon with all your family to continue living the Fairmont Mayakoba Experience. Thank you for choosing us and best wishes, Karina Gutierrez
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This was my second visit to the Fairmont Mayakoba and the first since it has been owned by Accor. We were a family of three - two adults and a 4.5 year old. We opted for the all inclusive option. Our room was a casita that had a jungle view. Overall, room is a bit date, but aside from that, it’s big, clean, terrific washroom and nice little balcony. We were located pretty close to the kids pool area - which we liked with our little one. If we ever forgot anything - it was quick for us to go back. Food and drinks - very good. Is everything amazing - no, some things are better than others, but overall the food is very good. It is not your typical all inclusive - everything is a la carte (except an incredible buffet breakfast). Drinks were outstanding and they had an incredible selection. I would skip the Korean bbq pop up restaurant on the beach. Beach and pools- it was windy for some of the time we were there - so only used the beach a few times. Also beautiful, lots of chairs with palapas and friendly service. Pools are all great, if not a bit cool. Family fun - they have a family pool with a water slide and kids just end up making friends and having fun with one another. The pools are a little chilly - but they have a heated pool that we used in the mornings until things really warmed up. Highly recommend the boat tour - it was awesome. We travel quite a bit - we try to avoid all-inclusive - but we would come back here yet again. We were at the Crane Resort in Barbados in December, and we thought overall this place was better. I’m not sure where the negative reviews come from to be honest.
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Response from Karina Gutierrez, Owner at Fairmont Mayakoba
Responded 4 weeks ago
Dear Jason V, Thank you so much for your recent visit to Fairmont Mayakoba, it is so great to know that your second visit with your familiy was great and that you had the opportunity to enjoy our services: the buffet breakfast, boat tour, your casita room, food & beverage, drinks and pools. We really appreciate your recognition to our staff who was so friendly with you. We believe it is their commitment to service that truly makes the difference. Looking forward to welcoming you back again soon to Fairmont Mayakoba. Please let us know when will you visit us for your 3rd time to have all the details set for you. Best regards, Karina Gutierrez
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Previous
PRICE RANGE
$189 - $690 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont mayakoba hotel playa del carmen, fairmont hotel playa del carmen, fairmont playa del carmen, mayakoba, playa del carmen fairmont
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
401
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Frequently Asked Questions about Fairmont Mayakoba
What are some of the property amenities at Fairmont Mayakoba?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Fairmont Mayakoba?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fairmont Mayakoba?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Fairmont Mayakoba?
Yes, valet parking is available to guests.
What are some restaurants close to Fairmont Mayakoba?
Conveniently located restaurants include Punta Bonita at Rosewood Mayakoba, Piaf Restaurant, and El Puerto.
Are there opportunities to exercise at Fairmont Mayakoba?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Fairmont Mayakoba have an airport shuttle?
Yes, Fairmont Mayakoba offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fairmont Mayakoba?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairmont Mayakoba offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Fairmont Mayakoba?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (5.8 miles).
Does Fairmont Mayakoba have any great views?
Yes, guests often enjoy the harbor view available here.