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Carretera Federal Cancun Playa del Carmen Km. 298, Playa del Carmen 77710 Mexico
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Traveler (6054)
Pool & Beach (1482)
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What is Travelers’ Choice?
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 06/27/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Fairmont Mayakoba
Updated 06/27/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#29 of 332 hotels in Playa del Carmen
Location
4.6
Cleanliness
4.8
Service
4.7
Value
4.2
Travelers' Choice
GreenLeaders Platinum level
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. ...More Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of certification by Prefer by Nature.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Archery
Babysitting
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycle rental
Bicycles available
Boating
Diving
Golf course
Snorkeling
Tennis court
Water sport equipment rentals
Windsurfing
Aerobics
Bicycle tours
Entertainment staff
Patio
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Strollers
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Solarium
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Additional bathroom
Desk
Cable / satellite TV
Bath / shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
36Car recommended
Grade: 36 out of 100
25Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
6983Reviews536Q+A100Room tips
Traveler rating
  • 5,443
  • 967
  • 330
  • 157
  • 88
Time of year
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Popular mentions
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Most Recent
Paola Espinosa wrote a review Yesterday
5 contributions
My husband and I just got married at the Fairmont Mayakoba on August 5th and when I say it was the most amazing day/weekend of our lives I mean it! If you’re looking for a destination wedding, I couldn’t recommend the Fairmont Mayakoba more. From getting basic info and locking in our contract with Xavier, to planning the wedding with my wedding coordinator Maricarmen, the whole process was seamless. Their attention throughout the whole process made planning a wedding all the way in New York so easy and I felt strongly that we were in great hands. They have an amazing list of vendors, from Cherry Blossom for flowers, Dream Art for photography and Encore for DJ/Music. Everyone was so professional. We had beautiful welcome bags made by Arly at Décor and Gifts which were also a huge hit. The hotel is absolutely STUNNING! We had sixty people at our wedding coming from all over North and South America who all stayed in different rooms that were all newly renovated. We stayed in their Signature Casita Suite, and it was GORGEOUS! The resort has an amazing balance of jungle and beach, they have golf carts that take you all over the resort and you also get to dine at the other three hotels in the Mayakoba property. Their beach is beautiful, no seaweed and no waves. They have many activities included in your stay like paddleboarding and a boat tour through their canals that is totally worth it. Their breakfast buffet is one of the best I’ve had, their steak house Tauro is brand new and DELICIOUS! The food at the beach during the day is great, we loved the ceviche, guacamole and quesadillas and of course the drinks were to die for. The food and drinks at our welcome cocktails and wedding reception were FENOMENAL! We had the most delicious strawberry margaritas for everyone when they arrived, and everyone is still talking about them. Their lobby bar is brand new, and they have some great sushi! The staff is so welcoming, super attentive and extremely professional. Our butler Miguel was super helpful, the spa was amazing, Dory who handled our turndown service, was the best, room service was quick and the front desk staff was so helpful and happy to help at any time. It’s been two weeks since our wedding and our friends and family are still reaching out raving about the trip/wedding. They have a beach club with a handful of restaurants opening very soon so we’re planning to return as soon as we recover from our trip. This place will forever hold a very special place in my heart and we will 100% be going back soon.
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Date of stay: August 2022
Value
Rooms
Service
Room Tip: All rooms are newly renovated, look at the resort map and decide if you want to be closer to the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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SFGirl wrote a review Aug 17
san francisco2 contributions
We stayed in one of the suites overlooking the canal with a private pool on the terrace. The rooms were recently renovated and enough room for a family of 4. The hospitality was excellent especially at all the food establishments and drivers. We even had our own private butler that checked in on us to help with reservations, taxis and outside and on-property excursions and activities. Rodrigo really made the trip memorable. Lots of fun activities for children (kayaking, biking, arcades and swimming pools). Note that many water sports did have a 12 year age minimum. The buffet was delicious! A definite highlight with all the local and Mexican specialties and fruit. What a great way to end the summer!
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Date of stay: August 2022
Rooms
Cleanliness
Service
Room Tip: Rooms near the reception have easier access to the community spaces. Once fully renovated, the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Marshall B wrote a review Aug 16
3 contributions
We had an amazing dinner at Las Brisas. The food was incredibly fresh. It was also delicious. Edward was our server. We eat out regularly. Edward was the kindest, most knowledgeable, attentive server that I have experienced in years. The view and ambiance is magnificent. We highly recommend Las Brisas. Make sure to connect with Edward if you come. Excellent experience all around!
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kim B wrote a review Aug 16
11 contributions3 helpful votes
My stay was brief but very relaxing. The facility was still under construction, but the hotel went out of their way to minimize the impact. The spa was an amazing experience. My provider's name is Kenya and she was absolutely AMAZING. I had two treatments with her, the Mayan Bath Ritual and the Chocolate Food of the Gods. The Mayan Bath Ritual truly had everything you could want in a single treatment; a body scrub, bath, massage, and head rub. I also enjoyed the complementary boat ride with Ulises who was knowledgeable and friendly. There were countless golf cart drivers who were very friendly and helpful in learning the layout of the hotel. The food was delicious and all staff friendly and professional.
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Date of stay: August 2022
Location
Cleanliness
Service
Room Tip: The hotel is very large so it is good to look at a map and know in advance which facilities you...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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lisa r wrote a review Aug 14
New York City, New York4 contributions5 helpful votes
Had amazing service at this hotel.. It's is amazing- beach time Edward and Jan and Diego at the tiki beach bar is the best. Amazing people, amazing service, amazing location. This is my 8th time visiting and I'm always amazed.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Calidad Fairmont, Owner at Fairmont Mayakoba
Responded 4 days ago
Dear CyraR14, Allow us to express our gratitude for your preference. We are more than delighted to know that you had a wonderful stay and that on every visit we are committed to providing an excellent experience. The best reward we could have is such an amazing review. We cannot thank you enough and look forward to welcoming you back to our Caribbean paradise. Sincerely Verónica Matamoros Quality & Hygiene Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
FranDC wrote a review Aug 14
1 contribution
The food was amazing and the service was even better. Edward, our server, reminded us of why we come back this resort over and over again. Everything about Fairmont Mayakoba is amazing. Thanks for another great vacation.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Calidad Fairmont, Owner at Fairmont Mayakoba
Responded 4 days ago
Dear francellao2022, We are completely flattered to hear about your wonderful experience at La Playita Restaurant. It is always a pleasure to welcome you during your vacation and to know that we go above and beyond to ensure that you have an unforgettable stay. Thank you for choosing Fairmont Mayakoba for your vacation and we look forward to creating more wonderful memories together. Sincerely Veronica Matamoros Quality and Hygiene Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shawn S wrote a review Aug 14
Corpus Christi, Texas1 contribution2 helpful votes
We stayed in the beachfront premium King room. Amazing and friendly attentative service. We had our own private butler that popped in and out and made sure our trip went smoothly. If you stay in a butler suite ask for Rodrigo! He’s hilarious and very professional. The beachside service was great. We loved Oscar Puc and Filiberto Tun and Nico for beachside service. So nice and took care of every need! The Tauro steakhouse and martini bar were wonderful. We even had a private wine tasting in the wine room at the steakhouse. We wanted to do the water sports but instead enjoyed the beach and our private pool. Don’t hesitate to book!
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Calidad Fairmont, Owner at Fairmont Mayakoba
Responded 4 days ago
Dear Shawnkimishep, We greatly appreciate your comments about your experience at the Fairmont Mayakoba. It is most gratifying that you enjoyed the beachfront room, the restaurants and the beach. It is always a pleasure to receive positive feedback as it is an encouragement to all our staff as we strive to continually improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Sincerely yours, Veronica Matamoros Quality and Hygiene Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Madison H wrote a review Aug 13
1 contribution2 helpful votes
Perfect time at Mayakoba Fairmont! The food is exceptional and we had a magical meal at La Playita restaurant on the beach. Edward was our server and recommended the traditional Mexican drink Carajillo (espresso and 43 liquor ice) at the end of our meal. The short ribs and pass fruit bomb were also amazing. The service at Mayakoba Fairmont has been so lovely and the beach/hotel has exceeded our expectations. So easy to get around and not crowded. We did the inclusive package and can’t recommend it enough!
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Calidad Fairmont, Owner at Fairmont Mayakoba
Responded 4 days ago
Dear Madisonfaye123, We greatly appreciate your comments about your stay at the Fairmont Mayakoba. We are delighted to hear that you enjoyed the food and local beverages. It is always a pleasure to receive positive feedback. I am sure these comments will serve as an encouragement to all our staff, as we strive to continually improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Sincerely, Verónica Matamoros Quality & Hygiene Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gerry wrote a review Aug 13
Gatineau, Canada3 contributions3 helpful votes
I recently had a chance to dive with the Mayakoba dive center. Given the passage of time (2 years) since my last dive, I needed to refresh my skills before the planned two-tank open water dives. Mayakoba Dive Master Gustavo led me through the refresher, and he was excellent. He taught me some new dive preparation tips and reminded me of critical safety skills. Gustavo and his dive boat team took us out for two dives, and they were terrific. The reefs were very healthy, and teeming with interesting sea life. I can't praise Gustavo enough; he was focused on making these dives interesting and safe. I would rank Gustavo as one of the top dive masters I have been lucky enough to dive with. I definitely recommend diving with Gustavo and the Mayakoba team.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Calidad Fairmont, Owner at Fairmont Mayakoba
Responded 4 days ago
Dear Gerry S, We appreciate your comments about the diving experience at the Fairmont Mayakoba. It is very nice to know that you had a wonderful time and that the hospitality was perfect and made you feel comfortable and safe. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Verónica Matamoros Quality & Hygiene Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stefano D wrote a review Aug 12
1 contribution1 helpful vote
The service and food were wonderful at the playita. Leo, Edward and Paula are absolutely fantastic. They make you feel really special. The resort is superb and there is one more special gem at the bamboo pool ... Adrian. He is a professional and an artist. His destiny is to be the best. Greta job guys. It has been a real pleasure and a treat being with you for a week
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Calidad Fairmont, Owner at Fairmont Mayakoba
Responded 4 days ago
Dear Stefano D, It is a pleasure to receive these positive comments for having contributed to make your vacation special. It is very nice to know that you had a wonderful time and that the hospitality was perfect making you feel delighted. We look forward to welcoming you back to the Fairmont Mayakoba in the near future. Sincerely, Verónica Matamoros Quality & Hygiene Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$353 - $746 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont mayakoba hotel playa del carmen, fairmont hotel playa del carmen, fairmont playa del carmen, mayakoba, playa del carmen fairmont
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
401
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Frequently Asked Questions about Fairmont Mayakoba
Which popular attractions are close to Fairmont Mayakoba?
Nearby attractions include Cenote "el Burrodromo" Mayakoba (0.5 miles).
What are some of the property amenities at Fairmont Mayakoba?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Fairmont Mayakoba?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at Fairmont Mayakoba?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Fairmont Mayakoba?
Yes, valet parking is available to guests.
What are some restaurants close to Fairmont Mayakoba?
Conveniently located restaurants include Casa Amate, Saffron at Banyan Tree Mayakoba, and Punta Bonita at Rosewood Mayakoba.
Are there opportunities to exercise at Fairmont Mayakoba?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Fairmont Mayakoba have airport transportation?
Yes, Fairmont Mayakoba offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fairmont Mayakoba?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairmont Mayakoba offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Fairmont Mayakoba?
The staff speaks multiple languages, including English and Spanish.