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Carretera Federal Cancun Km 298, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
39 people are viewing this hotel
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Traveler (5133)
Room & Suite (824)
Videos (3)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Fairmont Mayakoba
Updated 07/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 275 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
GreenLeaders Platinum level
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. ...More Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of certification by Rainforest Alliance.
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Room & Suite (824)824
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Bicycles available
Golf course
Tennis court
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Housekeeping
Refrigerator
Flatscreen TV
On-demand movies
Private balcony
Room service
Safe
VIP room facilities
Iron
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Bay View
Languages Spoken
English, Spanish
Hotel links
Special Rate:Take Your Time – Save up to 20%

Location

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Contact
Carretera Federal Cancun Km 298, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport26 miSee all flights
Aerodromo de Playa Del Carmen6 miSee all flights
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6,227Reviews485Q+A100Room tips
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Popular mentions
Anne Marie B wrote a review Nov 24
3 contributions
I've stayed at several "Five Star All-Inclusive" results in Mexico....and this is BY FAR the best resort that provides the luxury experience with very reasonable all-inclusive rates. We've stayed with our young children and then again with our friends without kids. Both trips were amazing. The spa is spectacular with wonderful staff. Hans is one of the experience managers with Ki and the Beach Side restaurant and he took such good care of us. A special shout out also to Gabriela and Penelope, both with concierge and reservations, and BOTH were also so responsive and helpful to ensure our trip was perfect. All-in-all, this hotel has done a fabulous job earning our business...and I've already got two more friends visiting the hotel later this year on two separate trips because of my positive experiences staying here. Talk about client retention! To the Fairmont Leadership Team - I am 100% confident your staff is as stellar as it is thanks to all you do to make sure they're working for a great company. WELL DONE and thank you. It certainly shows. Also - on a final note - we stayed during the COVID-19 pandemic and I honestly felt the safety practices there (eg. temp checks everywhere, shoe sanitization stations) were far and above what we see in the US. It felt extremely safe.
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Date of stay: November 2020
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Response from Karina Gutierrez, Owner at Fairmont Mayakoba
Responded yesterday
Dear Anne Marie B, Thank you for choosing Fairmont Mayakoba and for taking the time to write us this message on Trip Advisor. It gives us a lot to know that you had a great luxury experience with your family and had the opportunity to enjoy all our services such as the spa, restaurants and all the great nature that Fairmont Mayakoba has. We appreciate your recognition to our colleagues Hans, Gabriela & Penelope who provided excellent service exceeding your expectations. Thank you for recognizing our hygiene & safety protocols that we have established to prevent the spread of the virus. These measurements have been verified by international companies such as Bureau Veritas, All Safe by Accor, Cristal International. Please come back soon and continue living the Fairmont Mayakoba experience! Best regards, Karina Gutiérrez
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trippkeber wrote a review Jan 2020
Denver, Colorado7 contributions12 helpful votes
Hotel's Favorite
My fiance and I have traveled the world including lots of resorts & homes throughout Mexico. We have been to the Riveria Maya many times previously; hence we decicded to take break for a few years from Playa de Carmen since it was just too busy. Recently we decided at the last minute to book into the Fairmont Mayakoba over the Christmas Holidays and much to our delight we were overwhelmed with such incredible gracious and generous hospitality. From the monent we arrived Eduardo, the front desk manager greeted us in perfect English and asked us how our travels were. He was kind and genuinely interested. Quickly he surmised that we had something more in mind than just a std room and went to bat for us in securing an upgrade. Needless to say that when we arrived at the Camaleom Suite (aka the Presidential Suite) which was beachfront with a beaurtful pool and luxurious accommodations, we were blown away ! To be honest we could not have been happier with the suite, that is UNTIL we met the most amazing and dedicated hospitality employee ever, who also happended to be our very own butler, Mr David Loranzo. His kindness and willness to "serve" never waivered and no request was too small (or silly..) From shopping for gifts to bringing fresh towels and ice, he set a very high bar for the rest of the staff. David was an intregal part of this vacation being so special. BUT...it didnt stop there. Daily we met Mar (she was part of the transport team) as well as Edgar who was a valet out front. They made it ther mission to ensure we made every reservation on time and there was nothing left to be asked for. Again two very valuable and decicated employees. This was a recurring theme and canidly 6 nights completed spoiled us for any future vacation. Mind you not all can afford or NEED the Camaleon Suite but I promise you we will not stay elsewhere on Quintana Roo. If your travels take you South of the Border, give the Fairmont a long hard look and dont be afraid to ask (and pay) for the upgrade. Well worth it. We will be back. Tripp & Kendra
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Date of stay: December 2019
Rooms
Service
Sleep Quality
10 Helpful votes
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Response from karinagutierrezmyk, Quality Manager at Fairmont Mayakoba
Responded Jan 16, 2020
Dear Tripp & Kendra, We appreciate your comments regarding your stay at Fairmont Mayakoba. It is a pleasure to receive these positive feedback. I am sure that Eduardo, David Lozano, Mar and Edgar will be more than happy to read your comments. It is really nice to know that you had a wonderful time and the hospitality was perfect making you feel blown away. We will be looking forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Karina Gutierrez / Quality Manager
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mdefouw wrote a review Nov 20
Columbus, Ohio2 contributions1 helpful vote
The property is amazing, and we received outstanding service. The employees all appeared to enjoy their job and were intent on ensuring we enjoyed our vacation. And we did! We chose the all-inclusive package and a room near the beach. Our butler, Daniel, was always very helpful and worked hard to anticipate our needs. There was a mandatory health questionnaire we had to fill out before arrival in the country. There was temperature scanning as we exited the airport and temperature scanning before we were allowed on the resort property. Once we reached the entrance, our bags were taken to be disinfected. We were then taken to a handwashing station to wash our hands, have our temperature taken, fill out a questionnaire, and disinfect the soles of our shoes. Once this was completed, we were provided a safety pack with a mask, hand sanitizer, and other essentials. Only then were we allowed to enter the lobby of the hotel. This was our second trip to this property. We will definitely come again. Thank you for making our vacation so enjoyable.
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Date of stay: November 2020
Value
Location
Service
1 Helpful vote
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Response from Karina Gutierrez, Owner at Fairmont Mayakoba
Responded yesterday
Dear mydefouw, Thank you very much for choosing Fairmont Mayakoba and for taking the time to write us this message on Trip Advisor. We are very happy to know that your experience has been great and that you have felt safe in our resort We appreciate the recognition of Daniel who was your Butler and who gave you an excellent service during your stay, he will be very grateful to receive your comments. We also thank you for recognizing our hygiene & safety protocols that we have established to prevent the spread of the virus. These measurements have been verified by international companies such as Bureau Veritas, All Safe by Accor, Cristal International. Pleae come back soon and continue living this fantastic experience! Best regards, Karina Gutiérrez
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Bill H wrote a review Nov 17
Norwell, Massachusetts2 contributions1 helpful vote
I am a business traveler of 45 years and the personnel of this resort are outstanding. I recently stayed in one of there beachfront units. I was graciously allowed the service of my butler Danny who was exceptional. This guy goes over the top for the smallest of tasks.He also takes the time each day to find you and check that your every need Is catered to. I have stayed here many times and have a great relationship with Danny’s manager Cain Monroy who is the ultimate in guest professionalism. If you ever have the chance do not miss the opportunity to enjoy this resort . Bill H. The Wm.H.Co.Inc.
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Date of stay: November 2020Trip type: Traveled solo
1 Helpful vote
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Response from Karina Gutierrez, Owner at Fairmont Mayakoba
Responded yesterday
Dear Wmhins, Thank you very much for choosing Fairmont Mayakoba and for taking the time to write us this message on Trip Advisor. We are delighted to hear that your experience has been great and that you have had outstanding service. We appreciate the recognition for Daniel who was his Butler and who gave him exceptional service! And we also thank Cain Monroy for his recognition, who has always distinguished himself as a great professional! We hope you will return to our resort soon and thank you for your recommendations !!! Best regards, Karina Gutierrez
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Jared B wrote a review Nov 17
3 contributions1 helpful vote
My wife and I recently had a quick 4 night trip to Fairmont Mayakoba. We upgraded to the Beach Area Casita Suite and definitely enjoyed being close the beach, beach pool and Brisas restaurant. The shuttles back to the lobby ran frequently or you could grab a bike for a quick ride over. The food at every restaurant was great, we tried every restaurant except for the Korean Bbq. A special shout out to our butler, Daniel, who was so responsive at making dinner reservations, golf tee times, booking a cooking class or literally anything else we needed. He definitely made the trip that much better. We'd definitely recommend the Fairmont Mayakoba for a great option on one of the best beaches in the Mayan Riviera!
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Date of stay: November 2020
Location
Cleanliness
Service
1 Helpful vote
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Response from Karina Gutierrez, Owner at Fairmont Mayakoba
Responded today
Dear JaredB911, Thank you very much for choosing Fairmont Mayakoba to enjoy a great vacation, we appreciate the time you have taken to write this review on Trip Advisor. We are happy to know that you enjoy all the services we offer at our resort and that you had excellent service from Daniel his Butler who was extraordinary and outstanding. He will be delighted to receive your comments. We hope you visited us soon at Fairmont Mayakoba and continue living this great experience. Best regards, Karina Gutiérrez
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PRICE RANGE
$192 - $643 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont mayakoba hotel playa del carmen, fairmont hotel playa del carmen, fairmont playa del carmen, mayakoba, playa del carmen fairmont
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
401
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Frequently Asked Questions about Fairmont Mayakoba
What are some of the property amenities at Fairmont Mayakoba?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Fairmont Mayakoba?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fairmont Mayakoba?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Fairmont Mayakoba?
Yes, valet parking is available to guests.
What are some restaurants close to Fairmont Mayakoba?
Conveniently located restaurants include El Puerto, Punta Bonita at Rosewood Mayakoba, and Piaf Restaurant.
Are there opportunities to exercise at Fairmont Mayakoba?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Fairmont Mayakoba have an airport shuttle?
Yes, Fairmont Mayakoba offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fairmont Mayakoba?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairmont Mayakoba offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Fairmont Mayakoba?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (5.8 miles).
Does Fairmont Mayakoba have any great views?
Yes, guests often enjoy the harbor view available here.