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Carretera Cancún - Tulum Km. 55.3 Playa Paraiso, Playa del Carmen 77710 Mexico
Lowest prices for your stay
Booking.com
$436
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Reserve now, pay at stay
Expedia.com
$436
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Free cancellation until 12/15/22
Lol.travel
$278
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Hotels.com$436
Travelocity$436
Trip.com$449
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (16891)
360
Panoramas (10)
Room & Suite (2578)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.

About

#34 of 334 hotels in Playa del Carmen
Location
4.5
Cleanliness
4.7
Service
4.6
Value
4.3
2022 Travelers' Choice Best of the Best
GreenLeaders Gold level
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Free shuttle or taxi services
Wifi
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Minibar
Refrigerator
Flatscreen TV
Walk-in shower
Private balcony
Room service
Safe
VIP room facilities
Laptop safe
Wake-up service / alarm clock
Bath / shower
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Green
Languages Spoken
English, Spanish
16693Reviews2889Q+A100Room tips
Traveler rating
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  • 335
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Popular mentions
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Most Recent
Tiffany H wrote a review Yesterday
Firestone, Colorado5 contributions15 helpful votes
As always our trip was spectacular thanks to a few key "players" Bartenders: jovanny, misielle, Edgar, and videl (aka El jefe) Conceirge: Erik Butlers: elizabeth, René, ADRIANA, CLAUDIO, Servers: Jose (presidential) - social media embassador Chemma: member rep You guys all worked so hard and made our 3rd trip to Eldorado Royale such an incredible experience! I can't see myself ever going anywhere else! Also, a shout out to the Lomas team that picked us up but also carried us through the airport check-out process and got us on our way back home with ease and comfort.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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tupperb2018 wrote a review Yesterday
Fort McMurray, Canada7 contributions1 helpful vote
You have to drop in to see Angel and Noe at the guacamayas bar. They are excellent mixologists, and kept us entertained and provided endless cocktail creations that got better and better with every recommendation..
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Date of stay: December 2022
Value
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kael wrote a review Yesterday
Alberta, Canada1 contribution
Above and beyond customer service! Really made us feel welcome, and would highly recommend asking them for suggested drinks to try! Angel and Noe both had fantastic personalities and really are a must stop at el dorado to get the most out of your stay! Top class!
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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David L wrote a review Yesterday
1 contribution
Fun Week!! Great Food, Beautiful Resort, Wonderful Culture and People! We enjoyed bike tour first morning with Gabi! Our Concierge, Erik at Bldg 50 was great with scheduling meals and special events. He suggested a wonderful meal at Santa Fe!! Our butler, David helped us also with all our needs. We traveled with our friends who stayed in Casitas Presidential suite, their butler Oscar, welcomed and cared for us throughout the week! Excellante Service! Look forward to another visit!
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, General Manager at El Dorado Royale by Karisma
Responded yesterday
Dear David L Thank you for your wonderful review of your experiences at El Dorado Royale Riviera Maya, a SPA resort by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the El Dorado Royale Riviera Maya, a SPA resort by Karisma
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Emir A wrote a review Dec 1
1 contribution
gaby was excellent with rifle and archery classs ! She was very detailed with her instructions and accommodating with teaching first timers on the basics of the sport. Highly recommend her to your archery class!
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, General Manager at El Dorado Royale by Karisma
Responded yesterday
Dear 640emira Thank you for your wonderful review of your experiences at El Dorado Royale Riviera Maya, a SPA resort by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the El Dorado Royale Riviera Maya, a SPA resort by Karisma
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Paul B wrote a review Dec 1
Liverpool, United Kingdom21 contributions65 helpful votes
We had a wonderful time here .the room was lovely and the maid Janett was superb clean towels every day. The complex was beautiful the gardens wonderful and maintained every day. The breakfast was superb everything you could want and more. MAURICIO WHO SEEN YOU TO YOUR TABLE WAS ABSOLUTELY LOVELY. ALL THE BREAKFAST STAFF WONDERFUL FLORA ALWAYS SMILING. ALL The staff everywhere were great. All the restaurants were very good our favourite was the Italian by reception. Wasn't to impressed with the Cocoa evening meal. But the others were great. There are plenty so you have a good choice. Plenty of pools but the main one gets taken over by the yanks is that P C ( Americans). Weather great and the beach was lovely except all the concrete breakers to stop the sea in bad weather had intact been swept close to the shore in a bad storm. Also never had a nice cocktail in the Martini Bar. The house wine in the restaurants was good Also I think that they should have some small bottles of wine in the fridge A LOVELY HOLIDAY
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, General Manager at El Dorado Royale by Karisma
Responded yesterday
Dear Paul B , On behalf of us all, staff and Management, at El Dorado Royale Riviera Maya, a SPA resort by Karisma we would like to thank you for taking the time to share your experiences relating to your recent stay with us. It is great to know every detail that has exceeded your expectations and we are happy to hear you enjoyed our gourmet Cuisine and themed restaurant; we do our best to ensure all our guests are treated to a carefully crafted culinary experience. We look forward to your next visit to El Dorado Royale Riviera Maya, a SPA resort by Karisma very soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
HannaF wrote a review Nov 2022
1 contribution
We had such a great week at the El Dorado Royale Casitas. We didn’t have a meal that we didn’t like, we especially enjoyed Fuentes and D’Italia Casitas. The Casitas felt very quaint and relaxing but were a short walk from all of the fun activities. Our favorite activities were the morning Functional Workout and CrossFit. Erick led each of the classes and did a great job! He was positive, upbeat, and made us feel like friends. I would highly recommend spending an hour every morning with him!
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, General Manager at El Dorado Royale by Karisma
Responded yesterday
Dear HannaFlaming, Thank you for your recent review for the HannaFlaming, we truly value the time taken to share your experiences and the details mentioned. We appreciate your comments; we are thrilled to know how memorable and special your stay was with us, especially your experiences at our specialty restaurants, expansive pools, spacious rooms, and our warm ambiance. We hope to you see again very soon at the El Dorado Royale Riviera Maya, a SPA resort by Karisma or another one of our Karisma Hotels and Resorts!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rachel R wrote a review Nov 2022
1 contribution
+1
First time to an all-inclusive and what stood out most about this trip was the kind staff we met who were so eager to help. Our fitness instructor, Erick, was friendly, energetic and so kind and he made us feel like instant family. We did workouts on the sand that were lively and energetic because of him. Our concierge, Mauricio, was also a gem. He checked in on us daily to make sure we had everything we needed. The food service was incredibly fast, so many options to choose from. Beach front is not very swimmable, but the outdoor spaces are kept so pristine and groomed that it almost feels like another world.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, General Manager at El Dorado Royale by Karisma
Responded yesterday
Dear rachelrA6197MN Thank you for your wonderful review of your experiences at El Dorado Royale Riviera Maya, a SPA resort by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the El Dorado Royale Riviera Maya, a SPA resort by Karisma
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chelsey K wrote a review Nov 2022
1 contribution
Beautiful property. We had an Awesome bike tour. We got to see the whole property. It’s was absolutely beautiful and the weather was perfect. The tour is about an hour long. Perfect perfect perfect. Thank you
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Karisma Hotels, General Manager at El Dorado Royale by Karisma
Responded yesterday
Dear 833chelseyk Thank you for your wonderful review of your experiences at El Dorado Royale Riviera Maya, a SPA resort by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the El Dorado Royale Riviera Maya, a SPA resort by Karisma
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John S wrote a review Nov 2022
Arlington, Texas4 contributions
Great trip again! This was our 15th visit and as always was great!! We had a couple of people that contributed to our wonderful vacation! Both Alvaro and Elizabeth took super care of us in building 53! Thanks for helping with our trip!!
Read more
Date of stay: November 2022
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Karisma Hotels, General Manager at El Dorado Royale by Karisma
Responded yesterday
Dear John S Thank you for your wonderful review of your experiences at El Dorado Royale Riviera Maya, a SPA resort by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the El Dorado Royale Riviera Maya, a SPA resort by Karisma
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$349 - $561 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado royale hotel riviera maya, eldorado royale, el dorado royale mexico, el dorado royale cancun, el dorado royale spa resort, el dorado royale resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
639
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EL DORADO ROYALE BY KARISMA - Updated 2022 Prices & Resort (All-Inclusive) Reviews (Riviera Maya/Playa del Carmen, Mexico)

Frequently Asked Questions about El Dorado Royale by Karisma
Which popular attractions are close to El Dorado Royale by Karisma?
Nearby attractions include Aqua Nick (0.8 miles), Cirque du Soleil Joyà (1.9 miles), and Jardín Botánico Dr. Alfredo Barrera Marin (4.7 miles).
What are some of the property amenities at El Dorado Royale by Karisma?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at El Dorado Royale by Karisma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Royale by Karisma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at El Dorado Royale by Karisma?
Yes, parking is available to guests.
What are some restaurants close to El Dorado Royale by Karisma?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at El Dorado Royale by Karisma?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does El Dorado Royale by Karisma have airport transportation?
Yes, El Dorado Royale by Karisma offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Dorado Royale by Karisma?
Yes, dry cleaning and laundry service are offered to guests.
Does El Dorado Royale by Karisma offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at El Dorado Royale by Karisma?
The staff speaks multiple languages, including English and Spanish.