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El Dorado Royale, by Karisma

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Carretera Cancun _ Tulum, Km 45, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (15207)
360
Panoramas (10)
Pool & Beach (2671)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 03/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from El Dorado Royale, by Karisma
Updated 03/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#21 of 310 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Free shuttle or taxi services
Wifi
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Minibar
Refrigerator
Flatscreen TV
Walk-in shower
Private balcony
Room service
Safe
VIP room facilities
Laptop safe
Wake-up service / alarm clock
Bath / shower
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Romantic
Languages Spoken
English, Spanish
15404Reviews2755Q+A100Room tips
Traveler rating
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Popular mentions
Chris A wrote a review Yesterday
1 contribution
Had too get away after a year of being stuck without being able to travel. El Dorado Royale was just what we needed. Isabel, Jesus, Hugo, Victor, and Tanya made this an awesome vacation. They always provided a friendly smile, warm greeting, and were always down to play volleyball.
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Date of stay: October 2021Trip type: Traveled as a couple
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Response from Karisma Hotels and Resorts, General Manager at El Dorado Royale, by Karisma
Responded today
¡Hola! Dear aldchr On behalf of El Dorado Royale team, thank you for choosing us for this special returning holidays. It is amazing to read that our guest truly appreciate our arduous efforts to preserve our Resort as a Luxury, relaxing and romantic ambience for vacationers such as yourself. It will be a pleasure to extend your compliments to Isabel, Jesus, Hugo, Victor, and Tanya, we are sure it will be a really nice way to encourage them to keep on being themselves. We are looking forward to welcome you back pretty soon. Sincerely, Resort Manager
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Joanna C wrote a review Yesterday
Marshfield, United States11 contributions1 helpful vote
Oh por Dios! Everything was awesome I learned more Spanish words to practice at home thank you for the amazing Spanish lessons with Hugo and Isabel, archery with Tania, cooking class with Jesus and we met Victor all of them are a good guys great time with them. The last but no the less mike did and amazing job in the performances at night thank you guy see you the next time.
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Date of stay: October 2021Trip type: Traveled as a couple
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Response from Karisma Hotels and Resorts, General Manager at El Dorado Royale, by Karisma
Responded today
¡Hola! Dear Joanna C It has been a great pleasure to receive your warm review regarding your most recent vacation at our premises. Allow me to thank you for taking the time of sharing your experience with us. We do our utmost to ensure we go above and beyond for each and everyone one of our guests. I have passed your feedback to Hugo, Isabel, Tania, Jesus, Victor and Mike. I am so glad that you enjoyed our Spanish Lessons, bike tour and night shows. We hope that we will have the opportunity to welcome you back. Sincerely, Resort Manager
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Casey L wrote a review Yesterday
2 contributions
Spent a week here 10/8/21-10/15/21. It was a great time. Our butlers RAFA and CIP were absolutely amazing. They took care of us from the minute we walked in the door. Reservations, covid appt, results. All perfect. Thank you for making our trip memorable!
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Date of stay: October 2021Trip type: Traveled as a couple
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Response from Karisma Hotels and Resorts, General Manager at El Dorado Royale, by Karisma
Responded today
¡Hola! Dear Casey L There is no better reward than to receive such comments from our Exotic members; it is great to that you appreciate the efforts of our staff. Your comments are a very good motivation for us to keep working to achieve our guests’ full satisfaction. We are excited to welcome you back as a member in your El Dorado Royale, a Spa Resort by Karisma, Your Mexican Home in the Riviera Maya. Warmest regards, Resort Manager
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AustinTxLady wrote a review Oct 14
Austin, Texas1 contribution
Got good poisoning twice. Tons of ants and bugs in the room. Barriers in the water in front of the resort blocking view. Not the friendliest staff. Not horrible but not a place I’d ever recommend to anyone.
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Review collected in partnership with this hotel
Date of stay: October 2021
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Response from Karisma Hotels and Resorts, General Manager at El Dorado Royale, by Karisma
Responded yesterday
Dear AustinTxLady, On behalf of all the staff and the management team, we would like to thank you for sharing your review detailing your most recent experience with us. We are very sorry that for the discomfort and uneasiness during your stay us and the affects this had on your overall vacation experience. We would like to assure each of our current and future guests that El Dorado Royale a Spa Resort by Karisma is a welcoming, spectacular holiday destination. The health and wellbeing of our guests is of the utmost importance; we can assure you that we follow strict procedures and we take many precautionary measures to ensure the welfare of our guests, ensuring they have an enjoyable and relaxing vacation. We are truly very sorry for what seems to have been a disappointing stay. Your comments have been discussed in great detail in order to identify where immediate improvements can be made to perfect our experience. We would like to continue our communication with you, please do not hesitate to contact the customer service department at customerservices@karismahotels.com so your comments and experiences can be personally attended.
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Elin A wrote a review Oct 14
1 contribution
We had a dreamy vacation at El Dorado Royale! The beaches and pools were amazing, but we love to meet others and do activities during vacation. Jesus (Chuy), Isabel, Mike, Victor, Hugo and Tanya facilitated so many fun experiences for us that brought the guests together for volleyball, bike tours and connection. Would highly recommend coming here!
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Date of stay: October 2021Trip type: Traveled with friends
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Response from Karisma Hotels and Resorts, General Manager at El Dorado Royale, by Karisma
Responded today
¡Hola! Dear 128elina It has been a pleasure to read your recent review. Truly, we cannot thank you enough for choosing to spend your vacations at our resort, I am so happy to hear that your experience was in line with our reputation for upscale and quality service. We heartily appreciate your kind words to all the staff, facilities and services. Warmest regards, Resort Manager
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PRICE RANGE
$253 - $490 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado royale hotel riviera maya, eldorado royale, el dorado royale mexico, el dorado royale cancun, el dorado royale spa resort, el dorado royale resort
FORMERLY KNOWN AS
El Dorado Royale
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
639
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Frequently Asked Questions about El Dorado Royale, by Karisma
Which popular attractions are close to El Dorado Royale, by Karisma?
Nearby attractions include Cirque du Soleil Joyà (1.9 miles), Jardín Botánico Dr. Alfredo Barrera Marin (4.7 miles), and Aqua Nick (0.9 miles).
What are some of the property amenities at El Dorado Royale, by Karisma?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at El Dorado Royale, by Karisma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Royale, by Karisma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at El Dorado Royale, by Karisma?
Yes, parking is available to guests.
What are some restaurants close to El Dorado Royale, by Karisma?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Il Olivo.
Are there opportunities to exercise at El Dorado Royale, by Karisma?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does El Dorado Royale, by Karisma have an airport shuttle?
Yes, El Dorado Royale, by Karisma offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Dorado Royale, by Karisma?
Yes, dry cleaning and laundry service are offered to guests.
Does El Dorado Royale, by Karisma offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at El Dorado Royale, by Karisma?
The staff speaks multiple languages, including English and Spanish.