El Dorado Royale by Karisma
Carretera Cancún - Tulum Km. 55.3 Playa Paraiso, Playa del Carmen 77710 Mexico
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About
#47 of 355 hotels in Playa del Carmen
Location
4.5
Cleanliness
4.7
Service
4.6
Value
4.3
Travelers' Choice
GreenLeaders Gold level
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Free shuttle or taxi services
Wifi
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Minibar
Refrigerator
Flatscreen TV
Walk-in shower
Private balcony
Room service
Safe
VIP room facilities
Laptop safe
Wake-up service / alarm clock
Bath / shower
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Bay View
Green
Languages Spoken
English, Spanish
Location
Carretera Cancún - Tulum Km. 55.3 Playa Paraiso, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
17189Reviews2912Q+A100Room tips
Reviews
Traveler rating
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Most Recent
Alex at Las Isla is amazing! His attention to our needs heightened our dining experience. He’s so fun! He helped us find activities to fill our trip and gave great recommendations for foods to try. We can’t wait to come back!
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Date of stay: September 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favorite
The whole Resort is great. Everybody is so nice here!!! You have activities and a great time, if you want to relax, do party or just drink at different bars. The food is amazing. I can’t stop eating. So they have a bar on wheels, where Angel is doing authentic and extremly delicious drinks. - YOU HAVE TO TRY. He’s a great mixologist!!! Thank you Angel! 🤗 A shout out to our Concierge Estef!!! Thank you for giving us the greatest recommendations. ❤️ And thank you to Ernesto the Besto, who is always helpful with everything. Javi was our Tourguide at the Jungle Rock Tour and Played afterwards waterpolo with us! We had such a great Time! Thank you! Benny made us some palm Animals and gave us two Pens embroidered with our names. And he showed us the the Resort crocodile - Frida. It was so nice to see! Fernando and Andre are the Showmasters!! Mexican idol is soooo much fun with them! Andre were at the archery as well - it was so much fun and the first time with a bullseye for my boyfriend Erik. Laly and Noemi were at volleyball and water polo as well with us. Great girls to get the mood right!!! Thank you for having such great conversations and playing with you. Gabrielle and Karen are the hostess of the restaurant la isla. Gabrielle spoke some German with us and gave us a great time! We tried Spanish as well, so we have to come back to teach each other more. Karen Made almost everything possible for us in la Isla. Felipe was our waiter he was awesome!!! Daniel is such a sweetheart, we had some activities with him, it was sooooo much fun. So wie can‘t put all the names down! But we had such a great Time, it feels like paradise, because everybody shows you a great time! And if you want to know them better you have great conversations. Just a little FYI: maybe It’s because we’re Europeans, but the Italian restaurant we wouldn’t recommend! So all restaurants are great. We would say the best one is La Isla!!!! 😍 And La Fuentes has good food. But listen closely - the wine pairing is 45$ p.P. and (we would say) isn’t that good for that price. It’s just a sip per glass and the wine isn’t worth it. But there are always differences of opinion! Beware hotel shops are incredibly expensive af!!!! Thank you for everything and Thank you for having us. Greeting from the guys from Munich - Lara & Erik…
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Karisma Hotels, General Manager at El Dorado Royale by Karisma
Responded Feb 25, 2023
Dear LaraLalaLand, Thank you for such a wonderful review and for sharing your experiences with the Trip advisor community. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that El Dorado Royale Riviera Maya, a SPA resort by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We had a fabulous time in the Diamond Elite 2 bedroom villa. The Butlers, Beach Butlers wait people in restaurants and bartenders are great. Adriana, Alondra, Karen “Kat” and Gabby are so sweet and competent that we had all of our wants and needs taken care of. We know these women for almost 15 years and they never disappoint. There are others that have been with us in the past that are equally terrific- we miss Karen Agular. Also great have been the Exotic Staff especially Ruth and Vanessa. We are anxiously awaiting our next 2 bedroom stay in 3 weeks
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
It is expected that such a highly rated hotel should impress and please the season traveler in every way. This has been one of the best holiday choices we have ever made. That good we had no desire to leave the resort for the 2 weeks we were there. The wide choice of dining available was superb in every way especially the presentation and quality of the food. Breakfast is the only buffet style meal available so top tip would be to select and make reservations for dining soon as you settle in. Plenty of snacks can be found throughout the day. The extensive grounds are immaculate as are interior of this beautiful hotel. The most significant impression we have left with was the friendliness of ALL the staff throughout the resort with a special thanks to Moricio and the Breakfast staff at the buffet. There is no snorkel gear to hire which is sad as there are fish to be seen from the beach, we take our own but many others without were left disappointed. Well worth our long flight. Thank you to you all.…
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Date of stay: September 2023Trip type: Traveled as a couple
Room Tip: Book your restaurants early with your concierge
Take your own snorkel gear the hotel do not...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Karisma Hotels, General Manager at El Dorado Royale by Karisma
Responded 2 days ago
Dear deboraht665, Thank you for such a wonderful review and for sharing your experiences with the Trip advisor community. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that El Dorado Royale Riviera Maya, a SPA resort will be your preferred resort for your next visit to the Riviera Maya and Mexico.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a great trip to el dorado casitas. Wanted to especially thank Norma at 31 section restaurant. She was very personable and aims to please. Bartender Cesar is the best of the best. Always make sure you get the drink you want. Mrs Vicky at 32 is a must visit for uer seafood and tacos. Will be back for sure.
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Karisma Hotels, General Manager at El Dorado Royale by Karisma
Responded 3 days ago
Dear Lee_Hartley69 Thank you for your wonderful review of your experiences at El Dorado Royale Riviera Maya, a SPA resort, it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your El Dorado Royale experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees, such Cesar and Vicky. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the El Dorado Royale Riviera Maya, a SPA resort.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a wonderful stay, except for one major issue we're still dealing with. We paid for a sunset cruise, and the cruise company canceled due to weather concerns. We have no issue with the cancellation, except that we paid for the cruise upfront. When it was canceled, we were told we had to submit for a wire transfer (this is per the front desk manager) to be refunded. We were told 1-2 weeks for the refund. It has been over 4 weeks, and multiple emails and calls have gone unanswered - we have been reaching out to Francisco Sanchez. The boat was canceled by the tour company (not us), we were assured we would get a refund, and then ignored.
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Karisma Hotels, General Manager at El Dorado Royale by Karisma
Responded 3 days ago
DearM G Thank you for sharing your feedback following your recent stay with us at the El Dorado Royale Riviera Maya, a SPA resort. Please accept our sincerest apologies for the issues you encountered during your experiences at the resort. We continually strive to improve the service and quality we offer and here at the El Dorado Royale Riviera Maya, a SPA resort our team use feedback like yours to assist with their ongoing team training and overall desire to deliver a world-class vacation experience for all. We do hope that you will give us the opportunity to welcome you back again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place is a favorite of ours. We bring Family and friends. Today’s breakfast was at La Isla. Our waiters were Guillermo and Noe. They both did an excellent job. They’re very nice, attentive, and funny.
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Date of stay: September 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Karisma Hotels, General Manager at El Dorado Royale by Karisma
Responded 3 days ago
Dear djc280 Thank you for your wonderful review of your experiences at El Dorado Royale Riviera Maya, a SPA resort, it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your El Dorado Royale experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees such Guillermo and Noe. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the El Dorado Royale Riviera Maya, a SPA resort.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The resort is very nice and clean. A bit on the older side and rooms/ac have mold. Food was mostly good. We especially enjoyed the La Isla restaurant and the waiter Israel was amazing. We back to that restaurant again and again.
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: The beach is filled with large pieces of concrete that block the view. The water is not very...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Karisma Hotels, General Manager at El Dorado Royale by Karisma
Responded 3 days ago
Dear Greg K, Thank you for such a wonderful review and for sharing your experiences with the Trip advisor community. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that El Dorado Royale Riviera Maya, a SPA resort will be your preferred resort for your next visit to the Riviera Maya and Mexico.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A very nice resort. But the biggest star of this resort is the Asian Restaurant, the best thai food I have ever had. And i have been to Thailand many times. If you ask your waiter for genuine thai food, that is exactly what you are going to get. Don't go to Asia, go here. Rodrigo is the best server ever with his own secret spicy sauce, super delicious. And the chef Montree is the best export Thailand have ever had. Go here.
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Date of stay: September 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Very nice and quite resort. The pools are great at Casitas.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Karisma Hotels, General Manager at El Dorado Royale by Karisma
Responded 1 week ago
Dear Voyage21461870568, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at El Dorado Royale Riviera Maya, a SPA resort and cannot wait for you to experience another Dorado Royale experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My partner and I are just back from a 2 week stay at this resort, we spent a lot of money for this all inclusive 5* experience and it's safe to say we will not be back. The resort's grounds are actually very beautiful & very clean & the workers work so hard to maintain this. The food in all the restaurants is absolutely delicious however the actual accommodation itself is in desperate need of upgrading, looks very tired and grubby. We were in block 42 & had issues from day 1 with no electricity, no hot water & then the final straw was being locked out of the room as the battery ran out of the locking mechanism on the door. We complained 3 days in a row & were eventually moved to a room classed as the "Honeymoon suite" (was told this is all they had available despite the resort being very quiet) it was exactly the same room but a lot cleaner, no chips in the tiles,no grubby marks on the wall etc was also told by the service desk to make sure everything was working!!! I would've thought that was the hotel's responsibility to ensure that the room was fit for purpose & not the actual guest's responsibility to check?? Anyway we complained to the concierge & management & asked for some sort of compensation for all the hassle & time wasting & it was like getting blood from a stone being passed from pillar to post eventually management argued the"Honeymoon suite" was an actual upgrade & for compensation they would waver the additional charge!! How can this be an upgrade if it was the "only room" they had available!!! We then asked for a simple candle light dinner on the beach and was told management would be in touch, we chased this up with concierge & we were advised to set up a meeting with management, they don't half make things easy at this hotel so eventually we gave up. Also if you fancy being woken up every morning at 6.45am on the dot with workmen on the roof dragging metal containers full of paint around then ask to have room 226!!! Management & concierge denied all knowledge of this ongoing work they even blamed woodpeckers for the noise 🤣🤣 A relaxing, chilled out holiday experience was definitely not had. Was so disappointing as we were so looking forward to this holiday as we had heard nothing but great reviews from Tui staff & reading reviews on trip advisor. This is also classed as an adults only resort, 3 weddings took place whilst we were there and kids were running about the health bar section!! Hopefully management will learn from this feedback to give other guests using this hotel the 5* holiday experience it's advertised as!!…
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Karisma Hotels, General Manager at El Dorado Royale by Karisma
Responded 1 week ago
Dear Louise M We are so very sorry to read your review and greatly appreciate you bringing these issues to our attention. We greatly regret that you sadly left the hotel with a poor impression of your time with us and I offer you my sincerest apologies, as you did not experience El Dorado Royale Riviera Maya at its best. On this occasion, it seems our usual warm welcome and caring service was regrettably missing and this is certainly not the level of service we wish for our valued guests. I trust you have received my personal communication to you, as it is important that your next experience is reflective of El Dorado Royale Riviera Maya, a SPA resort high standards of service and quality. We take all guest feedback very seriously and so we thank you once again for sharing your experience and observations We do hope that we have the opportunity to welcome you back to the El Dorado Royale Riviera Maya, a SPA resort in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Playa del Carmen area.
PRICE RANGE
$305 - $499 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado royale hotel riviera maya, eldorado royale, el dorado royale mexico, el dorado royale cancun, el dorado royale spa resort, el dorado royale resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
639
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Claim Your ListingEL DORADO ROYALE BY KARISMA - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Riviera Maya/Playa del Carmen, Mexico)
Frequently Asked Questions about El Dorado Royale by Karisma
Which popular attractions are close to El Dorado Royale by Karisma?
Nearby attractions include Aqua Nick (0.8 miles), Cirque du Soleil Joyà (2.0 miles), and Jardín Botánico Dr. Alfredo Barrera Marin (4.6 miles).
What are some of the property amenities at El Dorado Royale by Karisma?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at El Dorado Royale by Karisma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Royale by Karisma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at El Dorado Royale by Karisma?
Yes, parking is available to guests.
What are some restaurants close to El Dorado Royale by Karisma?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at El Dorado Royale by Karisma?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does El Dorado Royale by Karisma have airport transportation?
Yes, El Dorado Royale by Karisma offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Dorado Royale by Karisma?
Yes, dry cleaning and laundry service are offered to guests.
Does El Dorado Royale by Karisma offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at El Dorado Royale by Karisma?
The staff speaks multiple languages, including English and Spanish.