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The Grand Mayan at Vidanta Riviera Maya

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Carretera Federal Cancun - Playa del Carmen Km. 48, Playa del Carmen 77710 Mexico
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Traveler (5399)
Pool & Beach (1489)
Room & Suite (660)

About

#68 of 334 hotels in Playa del Carmen
Location
3.9
Cleanliness
4.7
Service
4.4
Value
4.0
most luxurious resort of the line. the most luxurious holiday experience that Mexico can offer. Everything in Grand Luxxe has been designed with your comfort in mind. The luxurious decoration of its halls and corridors with exotic finishes and sculptures of exclusive creation; dreamlike living spaces furnished with the best; swimming pools and private beaches; and the most personalized attention.
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Game room
Babysitting
Wifi
Paid wifi
Hot tub
Pool / beach towels
Infinity pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Golf course
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Head massage
Massage
Salon
24-hour security
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Kitchenette
Microwave
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Modern
Languages Spoken
Spanish

Location

Full view
50Car recommended
Grade: 50 out of 100
12Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
6500Reviews1191Q+A100Room tips
Traveler rating
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  • 341
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Robin973 wrote a review Dec 6
Chicago, Illinois53 contributions23 helpful votes
Terrible check in experience. Benefits on my contract were not being honored. Then they told me they fixed it but they didn’t. Still having problems a day later. Very bad customer service. Also basic internet does not work. Can’t even order off the menu at the restaurant. No paper menus anymore. Lost my appetite before the menu came up. Then we ordered drinks on the rocks and the service was so bad they came totally melted and tasted watered down. They did replace the drinks but we had to go to the bar to get them before they melted
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Riviera Maya
Responded 2 days ago
Dear Robin973 , We will be pleased to follow up on this dialogue by providing you personalized assistance once you contact our Customer Care Center at 1 800 292 9446 or at customerservice@grandmayan.com.mx. We look forward to hearing from you. Sincerely, The Customer Support Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Erik O wrote a review Dec 1
Redwood City, California34 contributions2 helpful votes
I've hesitated to write this review since mid-November, but finally wanted to summarize our experience. This is a very nice property with excellent staff, service, and food completely ruined by their efforts to push timeshares. To the point that we were heckled at night and woken in the morning by their efforts. Additionally, during check in, we were asked to go "talk to the concierge" but it was actually a timeshare sales person. The scummy behavior and lying and evasiveness around this detracts from an otherwise quite pleasant experience.
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Date of stay: November 2022
Location
Service
Sleep Quality
Room Tip: try looking at their app to understand the layout of the massive property
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Riviera Maya
Responded 4 days ago
Dear 269eriko, We are delighted to find out that you enjoyed our resort. We really thank you as well for your kind comment about our staff, as creating ideal vacation experiences is their main goal. For that reason, we are sorry to learn about your experience with the sales department, as one of the most successful companies in the Mexican tourism field, we clearly communicate the terms and conditions associated with accepting an invitation to our sales presentation, and for that reason; we are shocked to learn about the inconveniences experienced during your visit. We do appreciate you brought this to our attention, and it will be shared with the appropriate management to be thoroughly investigated since we strive to make each one of our guests feel cared for, appreciated, and respected. Sincerely, The Grand Mayan Riviera Maya Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PITER W wrote a review Nov 2022
Texas City, Texas1 contribution1 helpful vote
We were on vacation in the Riviera Maya at the Vidanta resorts. The service we received from Mr. Julian Dominguez was a person who helped us in our places and was always looking out for us, a very kind person. Thank you very much, Julian.
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Date of stay: November 2022
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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whale t wrote a review Nov 2022
Texas
We spent 6 days at vidanta and had a wonderful time. The entire staff was amazing, especially Julian Dominguez. Just be careful with the sales guys they're a hassle but we had a great time on vacation
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Date of stay: November 2022
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Robert and Amy B. wrote a review Nov 2022
6 contributions2 helpful votes
Fernando at the restaurant Quinto was absolutely extraordinary in his service and hospitality. The restaurant is beautiful and has delicious steaks (the baked brie was heavenly), but he enhanced our dining experience even more!
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ndmom11 wrote a review Nov 2022
Fargo, North Dakota92 contributions113 helpful votes
This was our 8th visit to Vidanta and 2nd at the Grand Mayan. While things have changed over the years, I still recommend the resort. The positives for us are the beautiful grounds and pools and the amazing food. We have been to other resorts in the RM/Cancun area and Vidanta has the best food, no question. We have a family of 5 (4 adults and 1 teenager) and felt the prices were reasonable. We paid approx $500usd per person for the week and that included happy hours, the Mexican Fiesta, snacks and drinks in Jade and 4 meals at the nicer restaurants for dinner. We love Salum. Great addition the past few years. Jungala was disappointing in that we received bad information and left within 15 minutes of arriving. We have been there twice before and loved it. This trip our daughter was expecting and after talking with many employees, including the one who sold us tickets, we were told she could enjoy the lazy river. Her dr even said it was fine. But when we tried to enter, the lifeguards kicked her out and were quite rude. She left in tears. If expectant mothers can’t use any of the pools, there should not be a charge. I completely understand not using the water slides or the wave pool but the lazy river is probably safer than walking on the slippery concrete. Overall this ruined her trip, especially when many employees told us it was fine. The concierge had me write a complaint and said management would follow up. That was 4 days ago and we check out tomorrow, no call. But they keep trying to sell us tickets at the pool. Housekeeping wasn’t consistent on the turn down but over all our room was kept clean. The concierge was helpful with dinner reservations. Appreciated the laundry facilities but be prepared - it is $6/load. There is now a metal detector upon arrival or return to the resort which causes a bit of a delay. But we appreciate the extra security. Best employee for us was our server, Javier, at Quinto. We had the pleasure of dining with him twice and Vidanta is lucky to have him as an employee. During busy season, you may want to download the app before arrival and make dinner reservations if you have anywhere that is a must visit. On the app/Open Table, many were full but the concierge was able to help. This is still one of my favorite resorts to visit. We have been owners for 10 years and some changes are great but some are a bit much. Not so much in price but with all the different levels and restrictions. I appreciate a stress free vacation and even though we are very familiar with the resort, things have changed.
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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SouthernUtahTraveler wrote a review Nov 2022
Southern Utah41 contributions29 helpful votes
For some reason the reviews say it's too rocky to snorkel at this resort. Answer: Water shoes! If you're wondering if you should bring your snorkel gear - DO! It's AMAZING!! We brought our snorkel gear (mask, snorkel and flotation device) and spent nearly every day enjoying all the sea creatures. We saw hundreds of fish, an octopus, stingrays and lobsters. There are cement reef ball foundations about 30 feet out in the water and it's where all the fish hang out. Anyway, all you need to do is go into the water between the two lifeguard stations. There was only one day the waves were too high and the water was murky, Otherwise it was perfect. The resort is paradise!! I loved walking along the boardwalks through the lush tropical forest. They have a crocodile sanctuary and we always saw at least one hanging out every day we walked by. Lots of iguana's and Mexican racoons. We went to Circe De Sole Joya and en"joyed" it! We chose the appetizers and regretted not paying a bit more for the dinner. I was SOOOOO wishing we had experienced the dinner. We just looked down at all the people having a great time while we ate our teeny tiny baby appetizers. They were ridiculously little, like bird food, and we don't like champagne so we pretty much wasted our money on that. So anyway, if you go, choose the dinner or just the show if you want to save money. We bought breakfast items at the cute grocery store and ate our lunch/dinner at the restaurants near the beach. This place is pure paradise and everything was perfect. We did NOT do the presentation and had to be pretty direct with our "no" "no" "NO" on that one. They did give us $200 credit towards our food and drinks even though we wouldn't do the presentation and I was grateful they put us in a nice room regardless. We got into this resort by trading into Interval International. We had to pay a $450 resort fee for the transfer from the airport and a twice a day maid service and it was very worth it. No need to rent a car, we never left the resort. No need. I can't wait to come back. it was a dream!!!
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Date of stay: November 2022
Value
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Maiara D wrote a review Nov 2022
1 contribution1 helpful vote
The company has failed to rectify an issue I had encounter with a sales rep- My mental health was mocked and dismissed- invest your money in a company that has empathy with peoples needs and disabilities- please I urge you. Think of yourself or family members that have mental health disability issues.
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Date of stay: November 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Riviera Maya
Responded 2 weeks ago
Dear 626maiarad, As one of the most successful companies in the Mexican tourism field, we clearly communicate the terms and conditions associated with accepting an invitation to our sales presentation, and everyone - at free will, attends. We do appreciate any feedback being provided to us and rest assured we will share it with the corresponding area as we strive to make each one of our guests feel cared for, appreciated, and respected whether they decide to acquire our products or not. Sincerely, The Grand Mayan Riviera Maya Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WHK wrote a review Nov 2022
Ottawa, Canada3 contributions1 helpful vote
Great spot! Great support from Marcos and staff at the Grand Mayan pool. Downside is sporadic internet. Cattle carts to get around a bit of a pain. Walking is generally easier once you can figure out how to get around without decent maps, and on line maps are very difficult to use. Signage is somewhat confusing if staying at Grand Mayan which could be almost anywhere on the resort.
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Date of stay: November 2022Trip type: Traveled with family
Room Tip: Be prepared for sporadic internet. Try reading through on line maps as best as possible to orient...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Louise J wrote a review Nov 2022
2 contributions4 helpful votes
This is our second visit and overall it did not disappoint. The most frustrating thing is the internet which bumps you out every few minutes so you have to reconnect - arghhhhj. For the high calibre of this resort, not acceptable. Having said that, the food is delicious, the cleaning staff quite charming and the pool staff was fantastic. Special mention to Marcos (towel attendant) and his supervisor Julian. Marcos was always smiling and attentive, replacing out wet towels quickly and efficiently when it rained. When I return, I’ll certainly look for their sections again!!!
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$486 - $2,089 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the grand mayan riviera maya hotel playa del carmen, grand mayan riviera maya, wyndham playa del carmen, playa del carmen wyndham, grand mayan cancun, grand mayan playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
6
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THE GRAND MAYAN AT VIDANTA RIVIERA MAYA - Updated 2022 Prices & Hotel Reviews (Playa del Carmen, Mexico)

Frequently Asked Questions about The Grand Mayan at Vidanta Riviera Maya
Which popular attractions are close to The Grand Mayan at Vidanta Riviera Maya?
Nearby attractions include Cirque du Soleil Joyà (0.6 miles) and Jungala Aqua Experience (0.5 miles).
What are some of the property amenities at The Grand Mayan at Vidanta Riviera Maya?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at The Grand Mayan at Vidanta Riviera Maya?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Grand Mayan at Vidanta Riviera Maya?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Grand Mayan at Vidanta Riviera Maya?
Yes, parking is available to guests.
What are some restaurants close to The Grand Mayan at Vidanta Riviera Maya?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at The Grand Mayan at Vidanta Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Grand Mayan at Vidanta Riviera Maya have an airport shuttle?
Yes, The Grand Mayan at Vidanta Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Grand Mayan at Vidanta Riviera Maya have airport transportation?
Yes, The Grand Mayan at Vidanta Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Grand Mayan at Vidanta Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Grand Mayan at Vidanta Riviera Maya?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.