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The Grand Mayan at Vidanta Riviera Maya

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Carretera Federal Cancun-Playa del Carmen Km. 48, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (5178)
Pool & Beach (1326)
Room & Suite (627)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 06/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Grand Mayan at Vidanta Riviera Maya
Updated 06/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#85 of 316 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
most luxurious resort of the line. the most luxurious holiday experience that Mexico can offer. Everything in Grand Luxxe has been designed with your comfort in mind. The luxurious decoration of its halls and corridors with exotic finishes and sculptures of exclusive creation; dreamlike living spaces furnished with the best; swimming pools and private beaches; and the most personalized attention.
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Game room
Babysitting
Wifi
Paid wifi
Hot tub
Pool / beach towels
Infinity pool
Outdoor pool
Private pool
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Golf course
Tennis court
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Head massage
Massage
Salon
24-hour security
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Kitchenette
Microwave
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Modern
Languages Spoken
Spanish

Location

Full view
50Car recommended
Grade: 50 out of 100
12Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
6069Reviews1174Q+A100Room tips
Traveler rating
  • 3,177
  • 1,620
  • 603
  • 354
  • 317
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Popular mentions
Alegra F wrote a review Yesterday
Brooklyn, New York2 contributions
If you like waiting 30-45 minutes every day to get to any pool or restaurant. If you like transferring 3 shuttles to get anywhere. If you like ordering drinks or food and waiting 1 hour to be served. If you LOVE having absolutely NO SERVICE Then perfect place for you! Save your time and your money!!! I am telling you this is the only place in Mexico that doesn’t accommodate anything!!! It’s like once you check in you are trapped in here with complete BS. Do not even think about it. Every question every request the answer is always NO! I can not wait to leave here still have to stay for here another 4 days. Every single staff in this hotel is professionally trained to say NO. First day at breakfast we go try De Lago, we get there see our family friend we are staying with so we ask to have adjacent tables, guess what the answer was? Pure NO. We can’t do it. First day by the pool I slip and hurt my ankle after explaining to them there are several people slipping in this particular area maybe they can put a mat. Guess what was done? Absolutely nothing! Didn’t even ask if I needed help or if i was okay. Now imagine limping all over the hotel. Walking back to a transportation area with a stroller that you need to take a baby out of, fold the stroller. Remove all the items from under the stroller. To take you to another stop get off wait on line and get back on a different shuttle to get back to your room. COMPLETE DISASTER! We came as a HUGE group coming for winter break. They literally labeled us at check in they say please let them know you are part of the big group coming in and every where we went they asked “oh you are part of the big group” what’s your room number oh yes you are part of the big group. Started all Thursday night. We wanted to have a 9 family dinner and asked several times to please accommodate our dietary restrictions and allow us to have our own food warmed up but we would like to order salads and drinks. We explained we will pay for a service fee without a problem. After speaking to a manager at a restaurant came off very nice and willing to accommodate. He explained to bring the food over and they will store it and warm up for us the next day. After my husband went back to the room after 3 transfers picked up the food and almost back at the restaurant the manager calls my room saying sorry we can not accommodate you after speaking to concierge we realized you are part of the “big group” and can not accommodate your dietary needs. Another person from the party goes and speaks to another manager she ends up willing to accommodate but ends up asking her oh is your room associated with this room number? (Meaning my room “part of the big group”) she says no and low and behold after 4 hours they finally decide to accommodate us charging a 150$ fee per family for service which isn’t what we agreed on. We agreed that every adult is $40 and 6 and under is free. They tried playing stupid and charging us a ridiculous amount. That night while all the men trying to figure out the billing issue I needed to take back 3 kids including a baby back to the room so I picked up and left earlier knowing it will take sometime. Now limping to get a shuttle, a sweet cleaning lady called a handicap transfer for me this way i wouldn’t have to transfer or fold up my stroller. 45 minutes later after waiting, limping back to restaurant with exhausted kids I had a breakdown and told them no body came to pick me up. What is going on?! I have waited for 45 minutes. Finally they assure me Someone is coming. We get into transfer and 5 minutes into the ride i spot my husband and family friend who is in our building walking back in the complete dark, pushing a stroller as well. You are seriously in a jungle, you can not have any sense of direction in this place. Extremely dangerous for them to be walking in the shuttle path especially with a baby. I let the driver know to please let them in. There was some sort of miscommunication where the driver didn’t understand why they should come in and my husband was already upset up as to why it is nearly an hour after I got up to leave the restaurant and I am still not in my room. He wasn’t letting them into the car and after a few words he did let them on. Another DISASTER. Following day we ask for an umbrella to be moved so kids can play under the hot sun in the shade by the infinity pool. the answer was “no” since it takes 2 people to move it. So I asked politely can you find a colleague and come back with him to move it. Nope. Nobody ever showed up. My husband and another friend had to move it. We order 2 salads with a scoop of tuna at the pool after waiting 40 minutes. They bring out a salad with tuna steak. I explained to them I did not want a tuna steak I wanted tuna fish. They said this is their “tuna fish”I sent the tuna steak back and had the plain salad. They went ahead and charged me 70$ pesos each for the tuna. I had to argue again all over and tell them i sent the tuna back. Everything is an argument. It is so frustrating. I go to the coffee shop to get 2 coffees. You have to ask for cinnamon and sugars. One I asked for 3 brown sugars and the other coffee with 4 packets of white sugar. She gives me 2 each. I explained I would like more she responds “no only 2 sugars for each coffee”. I have never heard the word NO so many times before at a hotel. Now time to get back to my room again. We go to the market buy all of our necessities, waiting at the grand maayan lobby to catch a shuttle. It started down pouring. We kindly request of one of the men who work the desk can please call one of the handicap transfers given my situation and the bags and strollers. He kindly said yes no problem, you are right wait over here. We seriously waited 35 minutes we see the handicap shuttle finally arrive. The driver comes up the ramp sees us, drives away we call him down and he just keeps going. I turn to my husband and I said he is the same driver from Friday night he drove away on purpose. The man at the desk was notified he tried calling him to come back. He said he will come back. 10 minutes still a no show. This is when me and my husband completely lost it. I have every single video so glad I recorded this on video and CAN NOT wait to post this. A horrible nasty “super visor of all transportation” showed up told us you guys take the regular shuttle i don’t care your circumstances i don’t care you have kids i don’t carry about anything no one will Be taking you around. You can stand here and wait till dark no one will come. He didn’t care whatsoever! Started yelling in front of my kids. My husband went inside the Grand Mayaan lobby and started asking for a real manager, of course with so many other guest checking in they ran to hush him down. All of a sudden 3 “managers showed up” one who spoke to my husband was named Andres. He assured us the handicap driver will be back shortly. Which he did come Right back to take us. We told him about everything going on. Another manager asked us our room number and I said oh why is it to check if “ we are part of the big group” is that why we are being treated this way?! She said absolutely not. I explained we have been treated horrible at this hotel. It was a big stink. Our family friend is checking out earlier because of the service here. I am sure i won’t be the first review of this kind. We had over 300 families here from our group and everyone had a rough time. I am up at 2:30 am trying to find a different hotel to continue our family vacation, since we are only 3 days in and this is a complete DISASTER. Go anywhere else in Mexico just NOT here!!!!! U
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Date of stay: January 2022Trip type: Traveled with family
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DuncanW wrote a review Jan 21
San Juan Teotihuacan, Mexico21 contributions5 helpful votes
I travel for a living and the hotel is a great disappointment. The staff, however, are great and friendly. The resort fee is ridiculous for what you get. You can get more discounts if you sit through a timeshare presentation. They promise you only free breakfast along with 60 minutes of your time. This turns into a 4-hour long ordeal. Since I ended up not buying BRIAN the closer was extremely rude. I went to claim my gift of 10% spent at resort, another hour passes because they have an exit survey which is another presentation with 2 closers to buy a cheaper package. UGH. This all started at the check-in process. which takes 40 minutes because you have to talk to a screener before you check into your room Everything at the hotel is PRICEY. A cup of tea is $4 . Breakfast $38 There is no complimentary in room coffee- that cost 48 pesos. I want to take a bath - that is 20 pesos for soap. I am surprised by the lack of HOT water. You can shower in warm water tho. The grounds are massive. The beach is terrible rocky material. There is only every 2-hour shuttle to town which is $6 dollars each way. I will not be coming back to this resort ever. AIrBnb works out cheaper. I booked my tour through RCI.
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Review collected in partnership with RCI
Date of stay: January 2022
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Robyn T wrote a review Jan 18
Richmond, Virginia10 contributions2 helpful votes
Obvious shift from customer satisfaction being important to profit being the priority. We could not shower after our workout at the gym unless we bought a spa package. Extremely inconvenient given the distance back to the room. It would take at least an hour out of your day instead of going directly to the beach/pool which are right outside the gym.
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Review collected in partnership with RCI
Date of stay: January 2022
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Janiece C wrote a review Jan 10
Las Vegas, New Mexico7 contributions1 helpful vote
Nice resort with good restaurants, but now for RCI exchange, they charge an additional $750 for a 2 br and $450 for a 1 br (USD). This makes it not cost effective for this resort, so we will not return in the future, if this continues. We have been to this resort several times in the past 10 years and have not had to pay this, so it made for a very $$$$ exchange.
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Review collected in partnership with RCI
Date of stay: December 2021
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Phil D wrote a review Jan 4
4 contributions2 helpful votes
The rooms at the grande Mayan are above average and the pools and site are like other vidanta properties, which are beautiful. However forget about walking anywhere where you can get a good margarita or live music. Don’t get me wrong, the food is fine but I like to experience other restaurants instead of the same restaurant in 15 different places. Also if I’m spending 5 to 10 bucks per drink I might as well go to Hawaii. The reason we love Mexico, well there are many, but for me there has always been value. There’s value in the skill and hard work of Mexican service men and women. Forget it at vidanta Cancun. You are here to sit at the pool, stuff your face with resort food and go to bed. Bottom line: everything here is expensive and if you’re a tight ass like me you’re way ahead just staying at an all inclusive or somewhere closer let to town that’s not an expansive mega resort with a crappy surf.
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Date of stay: January 2022Trip type: Traveled with family
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Response from Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Riviera Maya
Responded 1 week ago
Dear I5850CAphild, We truly appreciate the time you have taken to share with us your impression of your stay. We are disappointed that we were not the kind of resort you have expected. Your comments are always welcomed. Rest assured that your feedback will be taken into consideration as it helps us improve our services. Sincerely, The Grand Mayan Riviera Maya Management.
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PRICE RANGE
$415 - $423 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the grand mayan riviera maya hotel playa del carmen, grand mayan riviera maya, wyndham playa del carmen, playa del carmen wyndham, grand mayan cancun, grand mayan playa del carmen
FORMERLY KNOWN AS
The Grand Mayan at Vidanta Riviera Maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
6
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Frequently Asked Questions about The Grand Mayan at Vidanta Riviera Maya
Which popular attractions are close to The Grand Mayan at Vidanta Riviera Maya?
Nearby attractions include Cirque du Soleil Joyà (0.6 miles) and Jungala Aqua Experience (0.5 miles).
What are some of the property amenities at The Grand Mayan at Vidanta Riviera Maya?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at The Grand Mayan at Vidanta Riviera Maya?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Grand Mayan at Vidanta Riviera Maya?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Grand Mayan at Vidanta Riviera Maya?
Yes, parking is available to guests.
What are some restaurants close to The Grand Mayan at Vidanta Riviera Maya?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at The Grand Mayan at Vidanta Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Grand Mayan at Vidanta Riviera Maya have an airport shuttle?
Yes, The Grand Mayan at Vidanta Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Grand Mayan at Vidanta Riviera Maya have airport transportation?
Yes, The Grand Mayan at Vidanta Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Grand Mayan at Vidanta Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does The Grand Mayan at Vidanta Riviera Maya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.