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Retorno Akab - Condo Puerta del Cielo Colonia PlayaCar Fase 2, Playa del Carmen 77717 Mexico
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Guests1 room, 2 adults, 0 children
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Traveler (25)
Pool & Beach (6)
Room & Suite (6)

About

Location
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Created to meet the needs of modern viajador looking comidad, cleaning and exclusivity ...Two penthouses with a single input, 2 terraces with a great view, spacious and spectacular pool.Experience an unforgettable holiday with os Amigos B&B
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Property amenities
Street parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Airport transportation
Baggage storage
Free internet
Wifi
Internet
Outdoor pool
Car hire
Currency exchange
Mosquito net
Non-smoking hotel
Shared lounge / TV area
Clothes dryer
Laundry service
Washing machine
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Room features
Non-smoking rooms
Air conditioning
Seating area
Sofa
Clothes rack
Microwave
Extra long beds
Bath / shower
Iron
Refrigerator
Kitchenware
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Good to know
Languages Spoken
English, Spanish, Italian

Location

Full view
50Reviews2Q+A4Room tips
Traveler rating
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  • English
We have booked via booking.com and officially the good rating is faked there, that’s why we got scammed. This is not the “Los Amigos B&B” it’s just a company name that is used by a private person that is renting rooms in an apartment block. When we arrived no one was there and everything was closed. Luckily we met a very kind Italian girl which told us about the apartments. She showed us the actual name of the apartment block in which she was living in as well. We tried to call the “owner” of Los Amigos several times. He immediately hung up, when we just mentioned “Los Amigos B&B”. I had a very long discussion with booking.com, because their customer support is officially not clever enough to filter fake reviews. Don’t get scammed and rather trust these reviews here.
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We chose this "B&B" based on it's extraordinary rating on booking.com, but the reality was very distressing. Far from what we've expected. We wanted to have our own separate room, but during the booking process it was not clear and we could not realize that we would rent only a room of a shared apartment (No. 308). The room was dirty, the faucets in the bathroom were fully covered by limescale, we had to ask for toilet papers from the host and so on. The breakfast was not included despite it was advertised as B&B. We could have had it for extra cost, but we refused it after all these negative impressions, furthermore the host mentioned that it was very-very basic breakfast. If we had some questions we could reach the host only via phone, he was not so proactively helped us, no additional info at all from him. We spent 4 nights in this room and there were no cleaning, no new towels during this period. The condo was far from Playacar beach which could be accessed from here only on foot (30 min), or by taxi since it was not possible to park your rental car over there. So this place is highly not recommended if you want to stay in Playa del Carmen.
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I came with 3 friends including my girlfriend, we payed 1200 US dollars for 1week stay, which we tho it was reasonable, this place supposed to serve breakfast for you but when we arrive the guy in charge (Domenico) informed us that was not the case and we needed to cook ourselves, which we didn't mind, when we opened the fringe we had 18 eggs, some yogurt, milk, cereal and fruit, and bread enough for 4 people for a couple of days, when we ran out of stuff after several messages he didn't even bother to bring anything until my mates left 5 days later, he was more interested of getting the money up front as soon as we arrived, if we hadn't payed before hand we probably would have gone somewhere else as the place was really run down, dirty,toilet and shower was disgusting with chewed gum on the edge of the shower, curtains stained , the smelt of damp was horrible, we had a lamp that was unsafe to use as we could have had an electric shock. Not cleaning included for the whole week! Not cleaned towels, we have to ask for them, not toilet paper, we bought our own, not toilet tries not even a small shower gel as a welcome gift. The bed mattress was probably at least 10 years old, so uncomfortable, water taps rusted and old, ants all over the kitchen, this place needs a good refurb and new management as clearly the current one doesn't give a monkeys about guests. When my friends left the other room was rented to a lovely Canadian old couple that thought they had the whole place by themselves, apparently Domenico told them that they will have the apartment for them only. They were soo disappointed that wanted to leave on the same day they arrive. We don't like to complain and we are very easy going but for 1200us dollars We would have gone somewhere else If we haven't been pushed and harassed to pay straight away. I would not recommend this place to anyone AVOID!
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AVOID - Owner lacks any compassion or humanity! If I could give this property 0 stars I would. I booked my room through booking.com the day before I was due to stay. I was due to land at 7pm leaving ample time to arrive by the 9pm check in time, unfortunately as these things happen, my flight was delayed, I was unable to contact the property as there is no wifi at cancun airport. I caught a collectivo bus from the airport and I was informed that he was unable to get any closer than 1.5km to the property and was dumped on a quiet road late at night on my own to find my own way to the property. Luckily I found a security guard to call me a taxi. The taxi driver then attempted to take me to this mysterious property but had real trouble finding it. Eventually 40 minutes later, we found the property, by this point it is nearing 11pm, there are no clear instructions on how to find this property or that it is so hidden away. There is no bell to enter the property, I have no ability to call when abroad and my taxi driver had no credit, so we were stuck outside for a further 10minutes until a security guard of the complex came to wonder what we were doing, he let me use his phone to call the property at which point they simply informed me that I didn't have a reservation (which I clearly did as I had the confirmation email and the confirmation on my booking.com app). The owner didn't come outside and simply told me over the phone late at night that I didn't have a reservation leaving me stranded 3km from any other accommodation! After finding the first thing I could at 11:30pm in Playa del carmen I wake up the following morning to a NO SHOW EMAIL - WTF? It transpires that I was supposed to pay a deposit to secure the room however the property never sent me the email, so how could I? The owner seems to have no humanity, he clearly knew who I was when I arrived but didn't have the courtesy to even try and explain the situation! Reading down these reviews it seems others have had the same experience ... unfortunately as the owner is so sly , as soon as are marked as a no show on booking.com you are unable to leave a review or even contact the property !! If you want to give your money to someone who is willing to leave a young alone female at night with no accommodation and no explanation then by all means do so! There is no excuse for the lack of compassion or humanity when I was clearly upset and distressed alone in a foreign country. AVOID AVOID AVOID! There is simply not the systems in place to successfully book this property and you will be left stranded! I think the owner needs to consider how they would feel if this was their daughter, wife or sister !
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Basically cancelled my girlfriends booking and left her stranded at night on her own! My girlfriend had booked and had written expected check in time at around 9pm. The bus driver dumped her 1km away and she had to walk to find the B&B, eventually getting there at around 10.30, only to find then when she got to the gate of the compound that they had no recollection of her booking and no one came out to speak to her and was left stranded. Seems to be a lot of similar reviews on here, speaks volumes!
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PRICE RANGE
$33 - $127 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
4
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