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Koox City Garden Hotel

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Koox City Garden Hotel
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58 Reviews from our TripAdvisor Community

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Showing 21: English reviews
San Antonio, Texas, Usa
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 12, 2015

We have stayed in other Koox Hotels, but were disappointed the one night we stayed at the City Garden Hotel in Playa del Carmen. We were here for one night, but that was enough. Check-in is at another hotel across the street. TV never worked. Shower head dribbled water. Ants in bathroom and sleeping room. On a better note, the... More 

Helpful?
Thank Deborah G
KooxHotels, Gerente at Koox City Garden Hotel, responded to this review

Dear Deborah G. Thank you for your review posted. We greatly appreciate your feedback, sorry that your experience did not meet your expectations. We will be watching our quality processes especially in relation to the supervision of the rooms in order to ensure excellent service, it is important to inform you that we make frequent spraying in rooms and areas... More 

London
Level Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed February 27, 2015

This place is a 5 minute walk to the beach. Enough said! The rooms were good a size and there was a little balcony which was nice, but lacking a view. The fan and aircon were unbelievably noisy but it was cool enough in February. The nearby bars made a lot of noise too, but I think this is true... More 

Helpful?
Thank L_Smash
KooxHotels, Gerente at Koox City Garden Hotel, responded to this review

Dear L_Smash, Thank you for sharing your comments with us, we apologize for the inconvenience during your stay, We are working on it to improve it. Indeed the hotel is located a few steps from the beautiful beach of Playa del Carmen and surrounded by restaurants, bars and shops for each of our guests have everything at your disposal without... More 

Montreal, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 24, 2014

I think that if you really want a peacefull place to sleep this is not your spot. Its well placed in city center. Its quiet during daytime. The pool and garden are really a chill place. Actually we spend most of our lunch time around the pool because we have a fridge in the room, witch was pretty cool! Very... More 

Helpful?
1 Thank Christinna_Foxy
KooxHotels, E-Business Manager at Koox City Garden Hotel, responded to this review

Dear Christinn, Thanks a lot for your review of your stay at Ko'ox City Garden Hotel. We are very happy to know that you enjoyed your days with us, our facilities and services. We want to thank you for chosen us and we look forward to welcome you very soon again! Best regards! More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 7, 2014

We stumbled across this hotel at the last minute. We went directly to the hotel and dealt with Omar, who was an absolute delight. He was very friendly and helpful. They had two hotels available at the time, so showed us through both. Nothing was too much trouble. He even matched the price online. The hotel is in an ideal... More 

Helpful?
Thank Lozzy12982
KooxHotels, E-Business Manager at Koox City Garden Hotel, responded to this review

Dear guest, Thanks a lot for your review of your stay at Ko'ox City Garden Hotel. We are very happy to know that you enjoyed your days with us, our facilities, services and our wonderful staff with their recommendations (as Omar, thank you!). We want to thank you for chosen us and we look forward to welcome you very soon... More 

Wisconsin
Level Contributor
130 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed March 30, 2014

This is the former Posada Las Iguanas, which used to be run by the family that still owns it. Read their reviews, then read these, and you will see what has changed since it was taken over by Koox. Understand, this is not and never was the hotel for everybody. If it is your first time to Playa, or if... More 

Helpful?
1 Thank timmind
KooxHotels, E-Business Manager at Koox City Garden Hotel, responded to this review

Dear guest, Thank you for write your review of your stay at Ko'ox City Garden Hotel. We want to thank you specially the bad points of your words, because they help us to improve our services and facilities. Ko'ox Management read this review and want to apologise for all the inconveniences you had suffer during your stay. We are working... More 

Montreal, Canada
Level Contributor
145 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed December 1, 2013

Great location and great price, one of the nicest and most affordable clean hotels in the area. They have their own little pool and is just but where the action happens in New Years in Playa del Carmen but still not so close so you can get good rest. With AC and love the wooden blinds.

Helpful?
Thank Jmkliur
KooxHotels, E-Business Manager at Koox City Garden Hotel, responded to this review

Dear guest, Thanks a lot for your review of your stay at Koox City Garden Hotel (Posada de las Iguanas). We are delighted to know that you enjoyed our facilities and services, and specially the location of the hotel, the best one :) Thanks again and we are looking forward to welcome you at your home in Playa! Best regards... More 

Buenos Aires, Argentina
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 8, 2013

This was my worst experience in a hotel ever. The Koox has a few hotels, I don't know where to start this review about the Koox City Garden. Maybe for the management. What an arrogant and pathetic people they have as staff. I.e: the hotel says they have internet connection but it doesn't work and when they say they fixed... More 

Helpful?
2 Thank gabrielcandal

Travelers are raving about these Playa del Carmen hotels

Bozeman, Montana
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 12, 2012

We loved Posada las Iguanas, and would highly recommend it. The staff was helpful and efficient, the courtyard quiet and picturesque with its pool and orchids, and the room comfortable and cool. The adjoining Cafe Cyn has excellent, reasonably-priced food. It's only a block to the beach, and a 1/2 block to Avenida Quinta, with its shops and restaurants. Cynthia,... More 

Helpful?
3 Thank fishamigo
Cologne, Germany
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 15, 2012

Fantastic value for money, very clean, comfortable and cosy place - I loved staying here. The location of Las Iguanas and the close proximity not just to the beach and Quintas Avenida, but lots of restaurants and tacos bars make this posada my favourite in Playa!

Helpful?
3 Thank Maedsche_us_Koelle
Wisconsin
Level Contributor
130 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed March 27, 2011

We have been coming to Playa for 14 years, staying in many different accomodations, and always wondered about Posada Las Iguanas, so this year we stayed there. It is a rare green oasis on Constituyentes between the behemoth Gran Porto Real hotel (close to the beach)and always-buzzing Avenida Quinta (live music nightly at Kitxen, right around the corner), but it... More 

Helpful?
4 Thank timmind
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Concierge

Additional Information about Koox City Garden Hotel

Address: Avenida Constituyentes Entre 1 y 5ta Avenida 1694, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $36 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Koox City Garden Hotel 2.5*
Number of rooms: 16
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Also Known As:
Koox City Garden Hotel Riviera Maya/Playa Del Carmen, Mexico
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Questions & Answers

Here's what travelers have asked, with answers from Koox City Garden Hotel staff and other travelers.
3 questions
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Questions? Get answers from Koox City Garden Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Upper rooms have a balcony, ideal to dry your clothes”
 of 5 bubbles 399maartenw, Apr 21, 2016 | Read review
“second floor rooms with balcony”
  • clean bathroom
  • tv and frigo
  • terrace
  • room double
 of 5 bubbles VIVAMXadventures, Apr 11, 2016 | Read review
“Make sure the shower works....our shower head dribbled water! Traffic on street behind hotel very loud. Ants in bathroom and sleeping area.”
 of 5 bubbles deborahg842, Mar 12, 2015 | Read review
“The second floor rooms have windows facing both east and west for great breezes.”
 of 5 bubbles timmind, Mar 30, 2014 | Read review
4 of 4
Questions? Get answers from hotel staff and past guests. Ask a question
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