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Koox City Garden Hotel

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Traveler (28)
Room & Suite (28)
Pool & Beach (8)
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Overview
  • Excellent24%
  • Very good28%
  • Average22%
  • Poor12%
  • Terrible14%
Mar 5, 2018
“Ok hotel near the beach”
yesterday
“Blood stained pillow”
AMENITIES
Free Wifi
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Pets Allowed
Concierge
2 Star Hotel
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Rooms
Jul 1Jul 2
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (70)
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1 - 5 of 29 reviews
Reviewed yesterday via mobile

No glass windows! Fly mesh only. Next to loud music venues means literally no sleep! Mosquitos get in under the door. Cold shower no water pressure. Blood stained pillow, reception didn’t even care. Reception up the road in other koox hotel. Authentic rustic exterior and...More

Thank Violet_Pilots
Reviewed May 10, 2018 via mobile

This ‘hotel’ is closer to a hostel. You need to check in at their sister hotel nearby. Anyone from the street could just walk up to your door. The main problem is the ridiculous noise level from all the bars, restaurants and general public. It...More

Thank SparklePalmblog
Response from Koox_Group, Social Media Manager at Koox City Garden HotelResponded 4 weeks ago

Hi SparklePalmblog We are sorry that your stay has not exceeded your expectations. Unfortunately, we can´t to get the control of the noise of other businesses, but we assure you that we will continue working and improving our quality and services for when you return....More

Reviewed March 5, 2018 via mobile

This hotel is ok, close to the beach and restaurants. Very noisy. Sleep is not an option, bring sleeping pills or ear plugs. Basic rooms, no hot water in the shower. Nobody at the reception, gotta go to the Koox Caribbean hotel. WiFi works only...More

Thank Lucyan
Response from Koox_Group, Social Media Manager at Koox City Garden HotelResponded March 7, 2018

Hi Lucyan We are sorry that your stay has not exceeded your expectations. We assure you that we will continue working and improving our quality and services for when you return. We wish to see you again at Koox City Garden Hotel. Welcome Home!

Reviewed March 3, 2018

This is the worst place I have visited in years. tahe hotel booked by our tour group was so bad we booked a hotael elsewhere after seeing the place. Too much to comment on all appalling. Do not stay at stay at KO OX hotels,...More

Thank Peter_C416
Response from Koox_Group, Social Media Manager at Koox City Garden HotelResponded March 7, 2018

Hi Peter_C416 We are sorry that your stay has not exceeded your expectations. We assure you that we will continue working and improving our quality and services for when you return. We wish to see you again at Koox City Garden Hotel. Welcome Home!

Reviewed January 27, 2018

Location is somewhat at the end of the main tourist street, and only a block or two from the beach. That's this hotel's only positive. Because, at the same time, it's located right next to, or on top of, a bar where LOUD music is...More

Thank Stefan G
Response from Koox_Group, other at Koox City Garden HotelResponded January 29, 2018

Hi Stefan G We are sorry that your stay has not exceeded your expectations. We assure you that we will continue working and improving our quality and services for when you return at Koox City Garden Hotel. We wish to see you again in Playa...More

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About
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Details
Price range
$32 - $77 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
$32 - $77 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveler (28)
Room & Suite (28)
Pool & Beach (8)
Dining (1)
Family and Play Areas (11)
Questions & Answers
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Ross F
August 4, 2016|
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Response from VIVAMXadventures | Reviewed this property |
take an ado bus to playa del carmen, then at bus station in playa del carmen take a taxi.....
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Room Tips
"Upper rooms have a balcony, ideal to dry your clothes"
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"second floor rooms with balcony"
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"Make sure the shower works....our shower head dribbled water! Traffic on street behind hotel very loud..."
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"The second floor rooms have windows facing both east and west for great breezes."
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