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Acanto Playa Del Carmen Trademark Collection by Wyndham

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Calle 16 Nte Bis Mz 27 Lote 18 Centro, Playa del Carmen 77710 Mexico
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Traveler (453)
Room & Suite (345)
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What is Travelers’ Choice?
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 02/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Acanto Playa Del Carmen Trademark Collection by Wyndham
Updated 02/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 330 in Playa del Carmen
Location
4.8
Cleanliness
4.8
Service
4.8
Value
4.5
Travelers' Choice
GreenLeaders Bronze level
Acanto Boutique Hotel offers long and short term rentals and remote workplace 1, 2 or 3 bedroom accommodations surrounding a courtyard and swimming pool. All guests have access to complimentary Wi-Fi, phone calls, daily breakfast, daily maid service, discounts to local area restaurants & beach clubs, a beautiful roof top with BBQ and views of the Sea. Our location is the safest with private security on a quiet side street, yet close to restaurants and beaches offering live music, great food and drinks. Acanto offers a Romantic & family friendly atmosphere. Our experienced staff will cater to your every need. Most Accommodations offer full kitchen, living & dining room, marble floors and bathrooms, granite counter tops, central air conditioning, ceiling fans, flat screen TVs, telephones, terraces and much more. All accommodations are energy efficient and ecologically friendly. We are a smoke free facility.. The Hotel no longer offers Jacuzzi’s.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Boating
Diving
Kids stay free
Babysitting
Parking garage
Wifi
Pool / beach towels
Outdoor pool
Shallow end in pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Outdoor dining area
Wine / champagne
Horseback riding
Mini golf
Snorkeling
Windsurfing
Bicycle tours
Fishing
Patio
Walking tours
Water park offsite
Airport transportation
Car hire
Taxi service
Spa
Couples massage
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Rooftop terrace
BBQ facilities
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour front desk
Private check-in / check-out
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Soundproof rooms
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Quaint
Languages Spoken
English, Spanish, German
Hotel links
Special Price:Short and Long Term Rentals
1169Reviews48Q+A100Room tips
Traveler rating
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Most Recent
Regina wrote a review Jun 12
Vancouver, Canada2 contributions3 helpful votes
From the minute me and my husband got there , we were greeted with friendly staff, checking was seem less and surrounds were welcoming and beautiful. The serene setting leading to our room was peaceful and quiet. Our suite was extra spacious, spotless, modern and offered us everything we needed. This hotel is so conveniently located to 5th Avenue and just a block to the beach. We will definitely be going back to the hotel again for the next we visits
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Date of stay: May 2022Trip type: Traveled
2 Helpful votes1 Repost
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Response from Matthew C, General Manager at Acanto Playa Del Carmen Trademark Collection by Wyndham
Responded 4 days ago
Thanks so so much guys. We are so glad that you loved Acanto. It was fun having you and we look forward to your many returns
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Lyn-Genet R wrote a review May 2022
New York City, New York17 contributions28 helpful votes
Hotel's Favorite
I’m a pretty picky person, but I was thrilled with this boutique hotel. We had a one bedroom with a full kitchen. The living room had a view of the ocean, and the room was impeccably clean. It is one block from the ocean in one of the nicest parts of town. The bed was perfect, and the bathroom was modern and clean. The ac was very good, which often may not be the case in Playa. Often with kitchens the dishes and glasses are awful. I was very pleased with what was offered. Many hotels have stopped daily maid service, I am so happy that when I manage to get away to have this luxury at Acanto. Complimentary water was greatly appreciated because we ran out once. There is a rooftop that has many areas for lounging or eating with multiple grills. For folks that want to take a break from the sun, there is a shaded area. The staff are AMAZING. Breakfast is included, and the pool is lovely and clean. It’s by two gyms, great restaurants and by a huge grocery store with an amazing array of food, I love the fresh tortillas.
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Date of stay: March 2022
Cleanliness
Service
Sleep Quality
Room Tip: Ask if you can have a pool or ocean view.
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3 Helpful votes1 Repost
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Response from Matthew C, General Manager at Acanto Playa Del Carmen Trademark Collection by Wyndham
Responded May 18, 2022
Thank you so much for your comments. We are happy that you enjoyed your time the way that you did at Acanto. Our staff works very hard for comments like this one. We look forward to your many returns
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Diane Morano wrote a review Jun 12
Simpson Bay, St Martin / St Maarten53 contributions25 helpful votes
I stayed here with my friends. All of the staff were so friendly and accommodating. They took the time to chat with us and we enjoyed learning about them. They maintain this beautiful place so nicely. It is right in the middle of the action, yet quiet and serene at the same time. We walked everywhere and if we needed assistance - there was always a friendly face around to help. We met people at the pool and often had it to ourselves. ☺️
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Date of stay: May 2022Trip type: Traveled
2 Helpful votes1 Repost
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Response from Matthew C, General Manager at Acanto Playa Del Carmen Trademark Collection by Wyndham
Responded 4 days ago
Thanks os much Diane . We are so glad that you enjoyed your time. And we work hard for such reviews. We look forward to seeing you girls again
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Gabriele M wrote a review Jun 5
London, United Kingdom107 contributions60 helpful votes
+1
We just stayed 1 night ,because was visiting 5 ave !! Super good location !! So profesional nice custumer service from receptionist! She was lovely! Hotel was cute and was feeling like at home!! Super fab room and shower! We really enjoyed ,sorry we left little bit mess ... Highly recommend this hotel! Good location, super fab rooms ,clean and tidy !
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Date of stay: May 2022Trip type: Traveled
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Response from Matthew C, General Manager at Acanto Playa Del Carmen Trademark Collection by Wyndham
Responded 4 days ago
Thanks so much Gabrielle. So happy that you enjoyed everything at Acanto . Let us know when you want to return
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Bethany B wrote a review May 2022
3 contributions3 helpful votes
The good: The staff was lovely, especially Miguel but really everyone was so friendly, professional and helpful. The beds were comfy. The space was large. The location was convenient. The not so great: It was clean and kept clean throughout our stay. It was sometimes very noisy at night. The partying close by on the weekend night didn't allow for much sleep. One night the building next door was banging and drilling (yes, drilling!) from 11PM until 4AM. The water heater made an unbearable screeching noise and we had to turn it off after our showers. One night we I got up to use the restroom, I walked into a puddle of water on the floor and it raining down on me from the ceiling. It seemed that this was no surprise to the staff and the explanation was that it was a combination of the room above us taking a hot shower and the air conditioner. We used the hotel's "preferred taxi" to get back to the airport. It was more expensive but we thought it'd be worth it for safely had more confidence in the quality of transportation. Unfortunately it was a smoke filled taxi and very long hour ride in that. If it weren't 5AM I would have gotten out and found another ride. I would have expected them to vet their "preferred" taxis better than that. Overall, there were some nice parts but we would not return.
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Date of stay: May 2022
Location
Cleanliness
Service
1 Helpful vote
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Response from Matthew C, General Manager at Acanto Playa Del Carmen Trademark Collection by Wyndham
Responded 3 weeks ago
Hi we are so sorry to hear of your issues while staying at Acanto, although we have not had any reports of any puddle in the room. I assure you that cuddles in a room are not a common occurrence. In the event of a leaky toilet or air conditioning unit we would immediately fix that. It is not our practice to recommend any taxis especially at 5 am we have a private transportation service which all of our guests are made aware of and most use. Regarding noise , we are on a quiet side street and the restaurant across the way closes at 11 pm. , however Playa del Carmen is a bustling busy town, the majority of our guests comment how quiet we are. We do have rooms in other areas of the hotel that are not across from the restaurant and are always happy to offer those should anyone ask. I just want to be sure that you actually stayed at acanto.
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Sunsequitur wrote a review May 2022
Ottawa, Canada660 contributions255 helpful votes
Just returned from a week stay at Acanto with 2 other couples, in a 3bed/ 3 bath unit. The service was wonderful. The condo clean, and staff fabulous. Miguel, in particular I have to say thank you. We had an issue with the ceiling fan in one of the bedrooms and he was right on it and had it fixed and operational in no time! Itzel, as well was wonderful, having arranged for some drinks and snacks to be waiting and chilled in our fridge on arrival. She also took care of booking and arranging our COVID test required for our return flight. No worries and no hassles for us. Beds were firm but very comfy, AC worked perfectly, hot water was readily available, the pool was cleaned and maintained every day, and the location could not be topped - all the access to 5th, but without the traffic and noise. The rooftop patios were a gorgeous way to end every evening with a drink in hand staring out toward the ocean, as the sun set. But everything is not always perfect, right? The only thing missing were a couple of large knives that we needed to cut our papaya and pineapples! We never asked but I bet if we had they would have provided them! :) I am seriously grasping to find that one negative so my review isn't all flowers and sunshine ...lol. We really did have a great time and our entire group really enjoyed Acanto! Thank you Miguel, Itzel, and Matthew!!
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Date of stay: May 2022
Location
Service
Sleep Quality
3 Helpful votes
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Response from Matthew C, General Manager at Acanto Playa Del Carmen Trademark Collection by Wyndham
Responded 3 weeks ago
Thank you spot much for your 5 star review. We enjoyed having you at Acanto and so glad that you enjoyed everything. We have already replaced the missing knives in the room for you for your next visit. Have a great summer and we look forward to having you back again
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DaniB98765 wrote a review May 2022
1 contribution
Found this hotel randomly while deciding whether to stay at a resort or a regular hotel. This hotel was highly rated and well priced. It did not disappoint. The apartments are spacious, the WiFi is excellent, the pool is small but nice and the grounds are beautiful. Everyone was extremely helpful and friendly. We really enjoyed our stay. It's a very short walk to the beach (although the beach was covered in seaweed during our trip). Tons of restaurants are nearby. Only complaint is that it was a bit noisy at night but interior rooms were quieter.
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Matthew C, General Manager at Acanto Playa Del Carmen Trademark Collection by Wyndham
Responded 3 weeks ago
Thanks so much Dani, we work so hard for our guests and always try to keep our property prisitine. We are so glad that you enjoyed your time with us and look forward to your many returns
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Maureen wrote a review Apr 2022
1 contribution2 helpful votes
Wow! Absolutely loved this charming and quaint hotel! The staff are all so courteous and helpful. The location is central to all the endless activity that goes on...close to shops, restaurants, tourist information, the beach, etc., and yet one hears no noise in the rooms or beautiful patios by the hotel pool. I couldn't have asked for more...after our 9 day stay, just hated to leave, truly! Great value and experience! Thank you, all our friends at Acanto!!!
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Date of stay: April 2022Trip type: Traveled
2 Helpful votes
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Response from Matthew C, General Manager at Acanto Playa Del Carmen Trademark Collection by Wyndham
Responded Apr 25, 2022
Thank you so much. We are so pleased that you enjoyed your stay and our quaint pool area. Playa del Carmen has so much to offer and Acanto is a great home away from home See you again!
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jpnadeau wrote a review Apr 2022
Drummondville, Canada2 contributions1 helpful vote
Amazing hotel . Well located and very well maintained. The staff is incredibly helpful with any request . The rooftop terrace has the best view . Could use upgrades on the rooftop barbecues. Everything was clean and the bed was very comfortable.
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
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Response from Matthew C, General Manager at Acanto Playa Del Carmen Trademark Collection by Wyndham
Responded Apr 21, 2022
Thank you so much for your 5 star review. We are thrilled that you enjoyed your time at Acanto and appreciate your visit. We are constantly upgrading and maintaining our properties so that we can continue to see reviews such as this one . See you again soon.
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jad648 wrote a review Apr 2022
Miami, Florida102 contributions77 helpful votes
+1
I booked two rooms at Acanto and we had a great stay. One of the units was a very spacious two bedroom suite with kitchen, living room, etc. The second one was a regular size room with a small fridge and a King size bed, which was very comfortable. Air conditioning was very cold and we also had a ceiling fan. WiFi is available throughout the property. This property has rooms of significantly different sizes, so make sure you pay attention to what you select and what you pay for. This is a boutique style hotel ideally located in the tourist center of PDC, but on a relatively quiet street just half a block away from 5th Ave, the main touristy pedestrian only walkway. If you're looking for a large pool full of screaming party animals with music blasting 24/7, this is just the opposite. Quiet, nice, serene, a really nice place to rest after all day excursions or days spent in the hot sun. Besides the location, the highlight of this hotel is the friendly and helpful staff. Two team members that stood out are Fernanda at the front desk and Miguel, the overnight security officer. The hotel is very safe at night as Miguel is usually posted at the entrance to let guests in after hours. Continental breakfast is served, which saves you time and money. Breakfast starts at 8am, which is a bit late for those who book early excursions, but Miguel took care of us by providing fruits, yogurt, juices, etc when we had to leave at 6:30am. The beach is literally one and a half blocks down the street from the entrance, but that section of the beach is rocky and mostly used by local fishermen who anchor their boats there. To reach the nice beach, you walk one block north and go one and a half blocks down the street in front of the Hilton Hotel, which is about a 5 to 7 minute walk. There are many restaurants and bars within walking distance of the hotel, some only a few steps away. We highly recommend the Acanto Hotel for families, couples or even the occasional business traveler who doesn't need a large business center on site.
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Date of stay: March 2022
Rooms
Service
Sleep Quality
Room Tip: The hotel is quiet at night, but if you want quieter rooms, ask for the ones in the rear.
See more room tips
2 Helpful votes
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Response from Matthew C, General Manager at Acanto Playa Del Carmen Trademark Collection by Wyndham
Responded Apr 21, 2022
Thank you so much. This is such a great review. It was great having you and your group and we look forward to your return . Have a great spring .
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Previous
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PRICE RANGE
$71 - $128 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
acanto boutique hotel, hotel acanto boutique
FORMERLY KNOWN AS
Acanto Condo Hotel
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
19
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Frequently Asked Questions about Acanto Playa Del Carmen Trademark Collection by Wyndham
Which popular attractions are close to Acanto Playa Del Carmen Trademark Collection by Wyndham?
Nearby attractions include Quinta Avenida (0.2 miles), Coralina Daylight Club (0.3 miles), and Playacrawl (0.2 miles).
What are some of the property amenities at Acanto Playa Del Carmen Trademark Collection by Wyndham?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Acanto Playa Del Carmen Trademark Collection by Wyndham?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Acanto Playa Del Carmen Trademark Collection by Wyndham?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Acanto Playa Del Carmen Trademark Collection by Wyndham?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Acanto Playa Del Carmen Trademark Collection by Wyndham?
Conveniently located restaurants include Rockas Jamaican Kitchen, Harry's Prime Steakhouse & Raw Bar, and Po Thai Restaurant.
Are there opportunities to exercise at Acanto Playa Del Carmen Trademark Collection by Wyndham?
Yes, guests have access to a pool during their stay.
Does Acanto Playa Del Carmen Trademark Collection by Wyndham have airport transportation?
Yes, Acanto Playa Del Carmen Trademark Collection by Wyndham offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Acanto Playa Del Carmen Trademark Collection by Wyndham located near the city center?
Yes, it is 0.1 miles away from the center of Playa del Carmen.
Which languages are spoken by the staff at Acanto Playa Del Carmen Trademark Collection by Wyndham?
The staff speaks multiple languages, including English, Spanish, and German.
Are there any historical sites close to Acanto Playa Del Carmen Trademark Collection by Wyndham?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (0.9 miles).