Illusion Boutique Hotel by Xperience Hotels
2,242 reviews
#64 of 305 Hotels in Playa del Carmen
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Calle 8 Norte entre 5a Avenida y Playa, Playa del Carmen 77710 Mexico
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$46
Free cancellation until 11/29/21
$60
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About
Welcome to Illusion Boutique Hotel by Xperience Hotels, your second home in Playa del Carmen, our main goal is to offer our infinite hospitality, reason so many Ambassadors (guests) keep coming back year after year. Located between the famous 5th avenue and the beach, it is the perfect place to enjoy your vacations, you will find Beach Clubs, departmental stores, restaurants, handcrafts stores, and even la iglesia Católica "Nuestra Señora del Carmen" (1.0 km), which are some of the main attractions of Playa del Carmen. The rooms include a flat-screen TV, refrigerator, air conditioning, and free high-speed Wi-Fi, so you can enjoy your rest with comfort. The hotel offers reception with unlimited hours, and you can enjoy a rooftop pool with spectacular views, where you can admire the sunrise and sunset. Illusion Boutique Hotel by Xperience Hotels brings you closer to the best of Playa del Carmen, where you will enjoy a relaxing and pleasant stay.
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Location
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97Great for walkers
Grade: 97 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
Calle 8 Norte entre 5a Avenida y Playa, Playa del Carmen 77710 Mexico
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Rental CarsSee rental cars from $9/day
2242Reviews93Q+A100Room tips
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+1
We're recepted by one person Mr Victor, who afirm to be one attendent and the maneger. I ask to adpter to eletricity because the plug in MEXICO is different. This person said to me that this hotel don't have it, because there are only 4 adapters and all of then were in use. So He said to buy one because this adapter isn't one part of my book... I´m very sad about this but this hotel is old. the swmming poll are some holes, the port of my apartament didn't have securrity, in my apartment the safe box were brouken and the bathroom ceiling had leaks. Breakfast is about a 7-10 minute walk away since the restaurant has moved and the menu is either scrambled eggs with beans or a baguette and jam. TERRIBLE!
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Date of stay: September 2021
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Sleep Quality
Room Tip: The bed is hard. The pool was under repair . Breakfast is either scrambled eggs with beans or a...
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Helpful
Response from Xperience Hotels Resorts Hotels, Otros at Illusion Boutique Hotel by Xperience Hotels
Responded 3 days ago
Dear Ambassador S889JXguilhermet, If there is one thing in which we are constantly distinguished for, is our Infinite Hospitality service. The experience of our Ambassadors (how we kindly distinguish our guests), is the highest priority for Xperience Hotels.Thousands of satisfied guests along the years have testified it. We deeply regret not having known about all these discomforts during your stay through our interactions with you or through our quality assurance surveys, surely we would have done our best to satisfy your needs and help you enjoy your stay completely. Please receive a genuine apology on behalf of the staff and rest assured that Victor will be properly reprimanded and retrained. We definitely don't want this bad stay to affect us by losing you, give us another chance. We will be contacting you directly. Sincerely, Lic. Aida del Carmen Moreno B. Corporate Manager of Human Excellence
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Initially we have booked our stay at another hotel of Xperience group in PDC, i.e. Hacienda Paradise. However, once we have come to the booked hotel we had been informed that due to overbooking our hotel had been changed to Illusion. Positive points are as follows: - the hotel is really close to the beach; - it’s clean and neat; - the room assigned to us was big and spacious; - wifi works properly and there’s no problem with video calls, fb and instagram posts, news watching; - the 5th Avenue is just few meters away. However, some negative points exist: - breakfast is served in a cafe. some time ago this cafe was situated just in the building next to the hotel, now you have to walk 1 km or so in order to get the new place for breakfast. breakfast is not variable at all: you get unlimited coffee/tea, a glass of juice, a tiny piece of cake with fruit salad and chilaquiles or scramble eggs of your choice. The cafe itself is really small, but breakfast for two hotels (Illusion and Hacienda Paradise) is served there. So, you may have to wait for a significant period of time (about 10-15 minutes) to get seated - our room was on the 4th floor and during 3-4 days of our stay the elevator was under reparation, so we had to climb the stairs several times a day. It’s not extremely pleasant when you have a knee injury. Additionally the ladder is not properly lighted at night and you have to switch a flashlight on the phone if you come back after it gets dark; - the swimming pool is really tiny. The water there is at the knee-level of an adult. Moreover, there’s no shadow near the swimming pool, so, that’s impossible to relax at noon, if you do not want to get burnt. All in all, that was okay, however, there are some improvements to be done. It looks more like a 3* hotel…
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Date of stay: August 2021Trip type: Traveled with family
Helpful
Response from Xperience Hotels Resorts Hotels, Otro at Illusion Boutique Hotel by Xperience Hotels
Responded 1 week ago
Dear Ambassador Thanks for staying with us and letting us know the areas where we need to improve. We love providing our Ambassador with a terrific experience, so we apologize for falling short this time. Please give us another chance as we'd love to make your next stay perfect in every way. Sinserely Julio Medina Manager Hotel Illusion
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This place in middle of everything. Close to the beach and 5th eve however this is a hotel not resort. Close to the beach only thing I didn’t like their swimming pool. It is dirty and you can’t swim there. It is more like motel but it is clean and close to everything
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Date of stay: June 2021Trip type: Traveled with friends
Room Tip: Do not look for swimming here or their breakfast.
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1 Helpful vote
Helpful
Response from Xperience Hotels Resorts Hotels, Otro at Illusion Boutique Hotel by Xperience Hotels
Responded Jun 29, 2021
Dear Ambassador Thanks so much for your review. Your feedback is so helpful in knowing what we're doing right, and where we can improve. I'm glad you enjoyed your stay overall, and I apologize for failing to meet some of your expectations. We hope you will give us another opportunity as we'd love to have you as our guest again! Sinserely Julio Medina Manager Hotel Illusion
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+1
We decided to stay somewhere near Coco Bongo since that’s where our excursion tour was picking us up and it was cheap. It’s very close to the main strip which was great! I would definitely say if you’re not planning on staying at your hotel and staying out then this might be a good spot for you. However it’s outdated. The elevator had no light, so at night you are riding in the dark. Bring a fire stick because there are no channels in English. The bed is hard. The pool was under repair the entire time so that was a bummer but the view is not that great as it appears in photos. Breakfast is about a 7-10 minute walk away since the restaurant has moved. Apple Maps hasn’t registered that they have moved yet and there was a language barrier with the directions but Google Maps has their location updated. It wasn’t until the second day they printed out a map of where the new location was. Breakfast is either scrambled eggs with beans or a baguette and jam. If you’re trying to get some beach action….. look elsewhere. The beach is just sand. Not swimmable.…
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Date of stay: June 2021Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from Xperience Hotels, Otro at Illusion Boutique Hotel by Xperience Hotels
Responded Jun 16, 2021
Dear Amabassador Thanks so much for your review. Your feedback is so helpful in knowing what we're doing right, and where we can improve. I'm glad you enjoyed your stay overall, and I apologize for failing to meet some of your expectations. Please give us another chance as we'd love to make your next stay perfect in every way. Sinserely Julio Medina Manager Hotel Illusion
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The service is great. Everyone was super friendly and helpful! Worth the stay for that. Armando and Flora were especially helpful throughout our stay. Location is close to everything but not loud and just steps from the beach :)
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Date of stay: May 2021Trip type: Traveled with friends
2 Helpful votes
Helpful
Response from Xperience Hotels, Otro at Illusion Boutique Hotel by Xperience Hotels
Responded May 31, 2021
Dear Ambassador, Thank you so much for your preference and your visit! We are really proud to be in the heart of Playa del Carmen, as you mentioned few steps from the beach and the 5th Avenue, this is gold! We are more than happy to know that your stay was pleasant, this is the best gift for us. Hope to see you soon! Best Regards, Julio Medina Hotel Manager
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LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Claim Your Listing Frequently Asked Questions about Illusion Boutique Hotel by Xperience Hotels
Which popular attractions are close to Illusion Boutique Hotel by Xperience Hotels?
Nearby attractions include Quinta Avenida (0.08 miles), Playacrawl (0.1 miles), and 3D Museum of Wonders (0.1 miles).
What are some of the property amenities at Illusion Boutique Hotel by Xperience Hotels?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Illusion Boutique Hotel by Xperience Hotels?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Illusion Boutique Hotel by Xperience Hotels?
Guests can enjoy an on-site restaurant and breakfast during their stay.
What are some restaurants close to Illusion Boutique Hotel by Xperience Hotels?
Conveniently located restaurants include Harry's, Nørdic, and Zitla.
Are there opportunities to exercise at Illusion Boutique Hotel by Xperience Hotels?
Yes, guests have access to a pool during their stay.
Does Illusion Boutique Hotel by Xperience Hotels have an airport shuttle?
Yes, Illusion Boutique Hotel by Xperience Hotels offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Illusion Boutique Hotel by Xperience Hotels located near the city center?
Yes, it is 0.4 miles away from the center of Playa del Carmen.
Which languages are spoken by the staff at Illusion Boutique Hotel by Xperience Hotels?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Illusion Boutique Hotel by Xperience Hotels?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (0.6 miles).
Does Illusion Boutique Hotel by Xperience Hotels have any great views?
Yes, guests often enjoy the ocean view available here.