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    Illusion Boutique Hotel by Xperience Hotels

    1,900 reviews
    #51 of 231 Hotels in Playa del Carmen
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    Calle 8 Norte | entre 5a Avenida y Playa, Playa del Carmen 77710, Mexico
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    Guests 1 room, 2 adults, 0 childrenGuests 12
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    View all photos (1,247)1,247
    Traveler (707)
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    Panoramas (7)
    Pool & Beach (242)
    Certificate of Excellence

    About

    4.5
    Excellent
    1,900 reviews
    Location
    Cleanliness
    Service
    Value
    Certificate of Excellence
    The Illusion Boutique Hotel by Xperience Hotels is a small hotel with great personalized service and attention to details. A perfect blend of elegance and tropical freshness with a fusion of Asian/Italian decor and architectural style.
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    Property amenities
    Pool
    Free High Speed Internet (WiFi)
    Restaurant
    Bar/Lounge
    Adult pool
    Concierge
    Dry Cleaning
    Laundry Service
    Multilingual Staff
    Non-Smoking Hotel
    Outdoor pool
    Public Wifi
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    Room features
    Air Conditioning
    Non-Smoking Rooms
    Refrigerator in room
    Suites
    Good to know
    HOTEL STYLE
    Boutique
    Centrally Located
    HOTEL CLASS
    1,900Reviews
    1,247Photos
    87Q+A
    100Room tips

    ReviewsSee all 87 questions

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    Popular mentions
    PDC central hotel
    Great location - close to beach and 5th avenue, tidy and nice personnel. Good beds and large room. Noise from the nearby restaurants and bars can be a problem if you need a quiet location select another place.
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    Review collected in partnership with this hotel
    Date of stay: February 2019
    Perfect little hotel.
    Best location, great service, friendly people. Will definitely come back again. Room 505 was perfect for us. We had partial ocean view and also able to people watch on street below. Small table and chairs outside our room was nice for outside drinks in the morning and evening.
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    Review collected in partnership with this hotel
    Date of stay: January 2019
    Response from XperienceHR, Hotel Manager at Illusion Boutique Hotel by Xperience Hotels
    Responded 1 week ago
    Dear Ambassador Janetubiera, Infinite thanks! We appreciate you give us the opportunity to be part of your vacations, thank you! I am totally agree with you, room 505 is one of the best rooms in the Hotel, the beautiful ocean view and the calm make it a special moment. We wait for you next year! I invite you to do your reservations directly with us so you can have more benefits. Big hugs from Playa del Carmen! Claudia Esquivel Hotel Manager Illusion Boutique
    Read more
    Lot of noise, poor breakfast
    The location is very good. The pubs near are very noisy to 4 am. Garbage truck and gas filling track is coming usually at 3 am. The breakkfast is very poor, few choice, without buffet, the staff is very unexperienced. We must have wait a lot for a juice only.
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    Review collected in partnership with this hotel
    Date of stay: January 2019
    Response from XperienceHR, Hotel Manager at Illusion Boutique Hotel by Xperience Hotels
    Responded 2 weeks ago
    Dear Ambassador Tide, Thank you very much for leave us your comment. I am so sorry we give you that impression, actually all our inside rooms are perfect to have a nice and calm stay, it is true that our Balcony rooms are more likely to have noise because the amazing 5th Avenue is just few steps from us. That is why we have the best recommendation for each one. I want to apologize because we could not offer you a solution, if we notice about this we will give you a change of room immediately. Playa del Carmen has a lot of life. For the other part, we are training to all of our Hospitality Devotees (Collaborators) to give you a better service, and you can be sure next time this will be completely different. We are here to keep getting better each time you come back, we do not want to lose your loyalty and trust because this is really important for us. We have many hotels in Playa del Carmen, Xpu-Ha and Holbox, each one with a unique characteristic. I hope next time you could give us a second opportunity, we are not a noise hotel, we preach Infinite Hospitality. Regards, Claudia Esquivel Hotel Manager Illusion Boutique
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    Very nice location. Great staff.
    A great experience. Located close to beach and tourist area. Lots of good restaurants nearby. Many bars to choose from. Taxis are readily accessible. Airport shuttle can pickup and drop off right in front of hotel.
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    Review collected in partnership with this hotel
    Date of stay: January 2019
    Response from XperienceHR, Hotel Manager at Illusion Boutique Hotel by Xperience Hotels
    Responded 3 weeks ago
    Dear Ambassador Kite, We miss you! And we are really grateful you are in this Xperience Hotels Family now. We will love that you can know our other properties in Playa del Carmen, Xpu-Ha and Holbox. And we will wait for you with open arms! Regards from Illusion Boutique, Claudia Esquivel Hotel Manager Illusion Boutique
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    We love playa
    We loved our stay in Playa, the staff were so friendly, especially Anailil who always had a smile on her face. The location was so close to everything, and room was spacious! We miss it already. Aaron & Mel
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    Date of stay: January 2019
    Response from XperienceHR, Hotel Manager at Illusion Boutique Hotel by Xperience Hotels
    Responded 4 weeks ago
    Dear Ambassador Mellisse, ¡Infinite thanks for your comment! As you mentioned Playa is the perfect place to enjoy the blue beach and all the things that you can do here, and Illusion Boutique is perfect because is in the center and you can have good mexican food, bars, shoppings just few steps from us. Our beautiful Any is always smiling and that is something that make the difference, we want you to feel like home. We will be waiting for you ! We have other 7 Hotels, each one part of this Xperience Family. Best Regards, Claudia Esquivel Hotel Manager Illusion Boutique
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    Album Categories
    All photosTravelerRoom & SuitePool & BeachDining Family and Play Areas
    Professional photo exclusively commissioned by TripAdvisorIllusion Boutique Hotel by Xperience Hotels
    The Vision Cabana at the Illusion Boutique Hotel by Xperience Hotels
    Professional photo exclusively commissioned by TripAdvisorIllusion Boutique Hotel by Xperience Hotels
    The Prestige Suite at the Illusion Boutique Hotel by Xperience Hotels
    Professional photo exclusively commissioned by TripAdvisorIllusion Boutique Hotel by Xperience Hotels
    The Prestige Suite at the Illusion Boutique Hotel by Xperience Hotels
    Professional photo exclusively commissioned by TripAdvisorIllusion Boutique Hotel by Xperience Hotels
    The Mirage King Room at the Illusion Boutique Hotel by Xperience Hotels
    Photo provided by managementIllusion Boutique Hotel by Xperience Hotels
    ALBERCA CON VISTA AL MAL
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    123456…77
    Hi, I am wondering if breakfast is good enough? Is it enough for the first part of the day or is it better to search somewhere else to eat? Also, what about food prices in shops and in restaurants? Is it expensive? Is it better just to buy food in shops or eat at restaurants?
    Dear Mr. Gateway07: For breakfast we offer a menu with different breakfast options included so that you can choose the one that best suits you. In response to the prices of the surrounding restaurants, you can find several options for you to choose the one that best suits your needs. Best regards. Misael Ramirez Reservation Agent Xperience Hotels
    0 votes
    Do you have rooms that can accommodate a family of 5? Couple with 3 children? Thank you.
    Dear Mr. marimagan1: We are happy to inform you that if we have rooms that can accommodate your entire family. To receive specific assistance in your particular case, please contact us directly. I look forward to your contact. Misael Ramirez Reservation Agent Xperience Hotels m.ramirez @ xperiencehotels resorts. com
    1 vote
    How to contact hotel. I have been trying to contact hotel by email and an unable to get an answer. I have used there web page email any other idea do they have a what's app number
    Dear Ms. Irelandladyluck, We apologize for the delay in our response, we have some inactive emails that could not permitted to get in touch with us. How can we help you? Please let us know so we can give you a response as soon as possible. We are at your disposal, Regards, Claudia E. Front Desk Supervisor
    1 vote
    Show all answers
    hello, I was wondering if you have parking?
    We didn't rent a car. We took a direct bus from Cancun Airport to Playa. Easy, Safe & Cheap. Everything is walking distance, including the ferry to Cozumel.
    0 votes
    Show all answers
    Do you have suites with 2 bedrooms? Do any rooms have a kitchen?
    Dear, First of all , sorry for my late reply , regarding your question , we do have a suite called Prestige Suite : 730 sqft suit one bedroom with a king size bed spacious terrace with a pool only a few steps away, and at an additional charge there is the option of a fully equipped luxury second bedroom with a queen size bed and a lock-off connection. The suite enjoys the commodity of a large equipped kitchenette with dining area, full refrigerator, walk-in closet and luxury bathroom. All guestrooms have remote control A/C, ceiling fan, 20" TV with remote control, phone, in room safe and mini bar. Should you require more information please no dot hesitate to contact me. Best Regards Cynthia Hernández
    0 votes
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    123456…18
    "On third floor and was perfect."
    "Room from the inner patio. From the street side you can hear discos up to 3 hours at night - the only "minus""
    "amazing hotel for the price is great"
    "Floors 4 and 5 offer the best rooms."
    "Deluxe room-Partial Ocean View, prestige suite-pool access"
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    123456…20
    PRICE RANGE
    $81 - $265 (Based on Average Rates for a Standard Room)
    ALSO KNOWN AS
    illusion boutique hotel by xperience playa del carmenhotel illusion boutiqueillusion boutique playa del carmen
    LOCATION
    MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
    NUMBER OF ROOMS
    45
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