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Illusion Boutique Hotel by Xperience Hotels

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Calle 8 Norte Entre 5A Avenida y Playa, Playa del Carmen 77710 Mexico
Lowest prices for your stay
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$74
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Free cancellation until 07/08/22
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$74
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$38
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Free cancellation until 07/01/22
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Traveler (889)
360
Panoramas (7)
Room & Suite (476)
What is Travelers’ Choice?
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What you can expect during your stay
  • Face masks required for staff in public areas
Updated 03/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 03/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#75 of 333 hotels in Playa del Carmen
Location
4.8
Cleanliness
4.6
Service
4.6
Value
4.4
Travelers' Choice
Welcome to Illusion Boutique Hotel by Xperience Hotels, your second home in Playa del Carmen, our main goal is to offer our infinite hospitality, reason so many Ambassadors (guests) keep coming back year after year. Located between the famous 5th avenue and the beach, it is the perfect place to enjoy your vacations, you will find Beach Clubs, departmental stores, restaurants, handcrafts stores, and even la iglesia Católica "Nuestra Señora del Carmen" (1.0 km), which are some of the main attractions of Playa del Carmen. The rooms include a flat-screen TV, refrigerator, air conditioning, and free high-speed Wi-Fi, so you can enjoy your rest with comfort. The hotel offers reception with unlimited hours, and you can enjoy a rooftop pool with spectacular views, where you can admire the sunrise and sunset. Illusion Boutique Hotel by Xperience Hotels brings you closer to the best of Playa del Carmen, where you will enjoy a relaxing and pleasant stay.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Restaurant
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Spa
Adults only
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Breakfast available
Taxi service
Head massage
Massage
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Room service
Refrigerator
Flatscreen TV
Complimentary toiletries
Safe
Laptop safe
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Business
Languages Spoken
English, Spanish

Location

Full view
96Great for walkers
Grade: 96 out of 100
307Restaurantswithin 0.3 miles
74Attractionswithin 0.3 miles
2292Reviews93Q+A100Room tips
Traveler rating
  • 1,404
  • 623
  • 155
  • 65
  • 45
Time of year
Traveler type
Language
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Popular mentions
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Most Recent
DIANELA G wrote a review May 2022
1 contribution
All good, the bread at breakfast is amazing, so good! We even extended one day our staying, the people are so kind, Dianela and Angie at the front desk are awesome, always so caring! The cleaning is alright, the location is accurate, so close of everything, even close of the bus station to go to the airport! Ben Fron the room 209
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Date of stay: May 2022Trip type: Traveled as a couple
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Response from Xperience Hotels Resorts Hotels, Otro at Illusion Boutique Hotel by Xperience Hotels
Responded 3 weeks ago
Dear Ambassador Thank you for your review and knowing that you thoroughly enjoyed our facilities and the service of our devoted hospitality that you were offered during your stay. In addition to enjoying our perfect location and our rooms On your next visit you will enjoy the service even more Sincerely Julio Medina Gerencia
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Vivian Beerens wrote a review May 2022
Worldwide1 contribution
I liked this place sooo much! Ay the beginning, we had some troubles with the AC in the room 209, but Daniela so nice, change us to a beautiful room at the 5fth floor, she also help us a lot with good recommendations! I hope you enjoyed the chocolates! The location is excellent so close to everything! They lack of towels in general, we have to ask for them a couple of times, but everything else was awesome! Thank you for everything Lety and the sweet Leo of the cafeteria! Viv, room 504
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Date of stay: May 2022
Value
Rooms
Service
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Response from Xperience Hotels Resorts Hotels, Otro at Illusion Boutique Hotel by Xperience Hotels
Responded 4 weeks ago
Dear Ambassador Infinite thanks for this wonderful comment about your most recent stay in our beautiful facilities, our Devotees to Hospitality are happy to know that they gave you the attention and service you deserve, in the same way I apologize for the discomfort that occurred and that were resolved immediately. We love knowing that our location is more than perfect to enjoy the famous 5AV and the beaches of the Mexican Caribbean. We are sure that they will return soon and we will be waiting for them. Sincerely Julio Medina Gerencia
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daniel p wrote a review May 2022
1 contribution
a month ago DO NOT STAY HERE!!!!! 3 days into an 11 night stay and we awoke to no water. Then we were informed that there would be no water the next day also. We checked out. No management to approve refund. They refused to answer phone for Priceline regarding refund!! Lost approximately $!1800!!! Very unprofessional.. Kids are running it.
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Date of stay: February 2022
Rooms
Location
Service
Room Tip: Bad customer service!
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Response from Xperience Hotels Resorts Hotels, Otro at Illusion Boutique Hotel by Xperience Hotels
Responded 4 weeks ago
Dear Ambassador We regret the perception of him for what happened during his stay; The entire team is activated immediately to solve in the best possible way and we reiterate our apologies. Our goal is the well-being of our ambassadors, always taking care of their experience and offering solutions during their stay. We will continue with the constant improvement and hopefully you will give us the opportunity to pamper your visit to Playa del Carmen. Sincerely Julio Medina Gerencia
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Maya Isolda wrote a review May 2022
1 contribution
The place was good for a short staying, the location is fabulous, the breakfast could be better, but the best about this hotel is the people, huge thanks to Daniela and Angie, they're the best! Always so helpful and nice! Luana and Maya Room 309
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Date of stay: May 2022Trip type: Traveled with friends
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Response from Xperience Hotels Resorts Hotels, Otro at Illusion Boutique Hotel by Xperience Hotels
Responded May 18, 2022
Dear Ambassador Thank you for your comment about your most recent stay and especially the attention that our Devotees to Hospitality gave you during your stay, that motivates us to improve our service every day. We are waiting for you back to the Riviera Maya Sincerely Julio Medina Manager
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Diana wrote a review May 2022
1 contribution
Loved Playa del Carmen and Hotel was in the perfect área from La Quinta. Hotel was cozy and quiet, I was tired enough not to hear the late night music. Lety one of the staff made us feel at home. The hospitality and any information we needed was very helpful to make our one week stay very memorable. Gracias Lety por toda tu asistencia con el mantenimiento del cuarto y cualquier información que necesitaba para conocer lo hermoso de Playa del Carmen! The only downfall was elevator didn't work but we got our steps in for the month.
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Date of stay: April 2022Trip type: Traveled as a couple
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Response from Xperience Hotels Resorts Hotels, Otro at Illusion Boutique Hotel by Xperience Hotels
Responded May 18, 2022
Dear Ambassador Thank you very much for your excellent comment about our beautiful facilities, especially the attention of our Devoted to Hospitality in the care and service provided for your assistance during your stay. We are waiting for you back to continue enjoying every day Sincerely Julio Medina Management
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Kevin M wrote a review Apr 2022
1 contribution
DO NOT STAY HERE. Booked for 11 nights. After 2 nights awoke to no running water and was informed that there would be no water next day also.. checked out and tried to get a refund but they never responded to our and Priceline's many attempts. No management available. Kids working the desk.
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Date of stay: February 2022Trip type: Traveled as a couple
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Response from Xperience Hotels Resorts Hotels, Otro at Illusion Boutique Hotel by Xperience Hotels
Responded Apr 20, 2022
Dear Ambassador Thank you for his comment and I offer you a huge apology for what happened during his stay; The discomforts that were generated were due to external issues, however we activated ourselves to solve it as soon as possible, I am sorry that this situation affected your vacations and you did not understand the situation. We hope you will give us another opportunity to improve your experience and continue enjoying Playa del Carmen! Sincerely Julio Medina Management
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rsp0949 wrote a review Mar 2022
York, PA2 contributions1 helpful vote
Rooms were very nice and comfortable cleaning staff was excellent, front desk attendees were wonderful and helpful, breakfast was a good value which was combined with the price of the hotel. Hotel rate was very reasonable. Suggest you talk directly with Illusions for a better rate. Great location— Steps to the beach, great restaurants with great prices. Significantly better value than Florida where we just spent two weeks. The general manager Mr Giuseppe Crapanzano and his staff could not have been any better and work diligently to please hotel guests. Everything was clean and orderly. Very comfortable roof deck pool and bar to get out of the crowd, delightful for a happy hour after the beach. Highly recommend this great value!!!
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Date of stay: March 2022Trip type: Traveled with friends
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Response from Xperience Hotels Resorts Hotels, Otro at Illusion Boutique Hotel by Xperience Hotels
Responded Apr 20, 2022
Dear Ambassador Infinite thanks for taking the time to leave us an excellent comment and to learn about your experience in our facilities, to know that you thoroughly enjoyed our rooms, breakfast, our location a few steps from the beach and the famous 5AV, from the roof to enjoy the sunsets and especially the treatment offered by our Devotees to Hospitality. We are sure that on your next visit you will enjoy more of our facilities and personalized service. Sincerely Julio Medina Management
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Duffmuff wrote a review Mar 2022
Knoxville, Tennessee5 contributions1 helpful vote
We were there for the fourth time. We absolutely love the hotel. It’s small and quaint. The staff is more than willing to please you. Wonderful General Manager who only wants to please. They go above and beyond. Your wish is their command. So convenient for shopping and dining. Steps to the beach. Can’t wait to go back JoAnn Duffy
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Date of stay: March 2022Trip type: Traveled with family
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Response from Xperience Hotels Resorts Hotels, Otro at Illusion Boutique Hotel by Xperience Hotels
Responded Apr 13, 2022
Dear Ambassador Thank you very much for your wonderful comment about our beautiful facilities and especially the excellent location we have in the heart of the downtown area of 5AV. Our Devotees to Hospitality are more than happy to know that your stay was with the Infinite Hospitality that you deserve. We are more than delighted to see you again in Playa del Carmen, especially in our facilities. Sincerely Julio Medina Management
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bookwifey wrote a review Feb 2022
Montreux, Switzerland250 contributions38 helpful votes
I arrived fairly late and was so.glad that the staff were really welcoming and friendly. I had one of the rooms around the pool, which is great because they have little patios to sit outside, which is lovely in the evening. There are loads of restaurants and shops closeby and the beach is also only 50 metres away. My room was spacious and clean. I love their soap and shampoo, smells so good, much better than the usual stuff. The breakfast buffet was fine for me, nothing exceptional. I really enjoyed my stay here.
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Date of stay: February 2022Trip type: Traveled solo
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Response from Xperience Hotels Resorts Hotels, Otro at Illusion Boutique Hotel by Xperience Hotels
Responded Feb 26, 2022
Dear Ambassador Thank you very much for your comment and knowing above all that I enjoyed the details and spaces of our facilities, the location and above all our devotees to hospitality happy to know that they treated you as you deserve and more. We are sure that on your next visit you will enjoy every detail more. Sincerely Julio Medina Management
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Gregor P wrote a review Feb 2022
1 contribution1 helpful vote
The best agency for trips. They organize a trip to Yukatan and to xcaret for us. All was 5 star, the nice guide, clean bus and interesting things to see. I recomend tje agency if ypu are visiting Playa del Carmen. They ate on whatsup and you can arange all there.
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Date of stay: February 2022Trip type: Traveled with family
1 Helpful vote
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Response from Xperience Hotels Resorts Hotels, Otro at Illusion Boutique Hotel by Xperience Hotels
Responded Feb 26, 2022
Dear Ambassador We are more than happy to know that his entire stay was the best and that he will return soon to continue enjoying the Mayan Riviera. Sincerely Julio Medina Management
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PRICE RANGE
$52 - $83 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
illusion boutique hotel by xperience playa del carmen, hotel illusion boutique, illusion boutique playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
45
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Frequently Asked Questions about Illusion Boutique Hotel by Xperience Hotels
Which popular attractions are close to Illusion Boutique Hotel by Xperience Hotels?
Nearby attractions include Quinta Avenida (0.08 miles), Playacrawl (0.1 miles), and 3D Museum of Wonders (0.1 miles).
What are some of the property amenities at Illusion Boutique Hotel by Xperience Hotels?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Illusion Boutique Hotel by Xperience Hotels?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Illusion Boutique Hotel by Xperience Hotels?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Illusion Boutique Hotel by Xperience Hotels?
Yes, parking is available to guests.
What are some restaurants close to Illusion Boutique Hotel by Xperience Hotels?
Conveniently located restaurants include Harry's Prime Steakhouse & Raw Bar, Po Thai Restaurant, and Zitla.
Are there opportunities to exercise at Illusion Boutique Hotel by Xperience Hotels?
Yes, guests have access to a pool during their stay.
Does Illusion Boutique Hotel by Xperience Hotels have airport transportation?
Yes, Illusion Boutique Hotel by Xperience Hotels offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Illusion Boutique Hotel by Xperience Hotels located near the city center?
Yes, it is 0.4 miles away from the center of Playa del Carmen.
Are pets allowed at Illusion Boutique Hotel by Xperience Hotels?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Illusion Boutique Hotel by Xperience Hotels?
The staff speaks multiple languages, including English and Spanish.