Illusion Boutique Hotel by Xperience Hotels
2,179 reviews
#71 of 281 Hotels in Playa del Carmen
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Calle 8 Norte entre 5a Avenida y Playa, Playa del Carmen 77710 Mexico
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About
#71 of 281 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
The Illusion Boutique Hotel by Xperience Hotels is a small hotel with great personalized service and attention to details. A perfect blend of elegance and tropical freshness with a fusion of Asian/Italian decor and architectural style.
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Full view
Property amenities
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Diving
Airport transportation
Head massage
Adults only
Rooftop terrace
Wifi
Pool / beach towels
Rooftop pool
Adult pool
Outdoor pool
Plunge pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Rooftop bar
Car hire
Taxi service
Massage
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Laptop safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Business
Languages Spoken
English, Spanish, Italian
Location
Full view
97Great for walkers
Grade: 97 out of 100
271Restaurantswithin 0.3 miles
71Attractionswithin 0.3 miles
Contact
Calle 8 Norte entre 5a Avenida y Playa, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
2,179Reviews93Q+A100Room tips
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Popular mentions
I really enjoyed my stay at illusion Adrian at front desk was helpful and friendly. I loved the breakfast and location. The street is under construction at the moment.but everything was functional. Thank you again
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Date of stay: November 2020Trip type: Traveled solo
1 Helpful vote
Helpful
Response from Xperience Hotels, Otro at Illusion Boutique Hotel by Xperience Hotels
Responded 1 week ago
Dear Ambassador I infinitely appreciate your comment and know that our hospitality devotees fulfilled whit his expectation, that you have enjoyed our facilities and your experience was the best. We wait for you again to continue enjoying this paradise. Sincerely Julio Medina Management hotel Illusion
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My buddy booked here only to arrive to closed doors. This hotel is closed but is still accepting reservations and is showing open on several sites as well. I checked this morning and they still have open and active on many of the rental platforms. This is super shady and people need to be made aware ! Buyers beware !!!!!
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Date of stay: September 2020Trip type: Traveled with friends
2 Helpful votes
Helpful
Response from Xperience Hotels, Otros at Illusion Boutique Hotel by Xperience Hotels
Responded Sep 19, 2020
Dear Ambassador (which is the adjective we use for our guests) , We are really sorry for the inconveinence, we want to do anything for your well-being, that us why we want to provide facilities in a more comfortable place just one block from 5th avenue, a hotel of the same category with a plus, kitchenette and refrigerator in the rooms for your use. Because, as you noticed a big part of the fifth avenue is closed and in manteinance works. On the name to all the Xperience Hotels Family, please receive our sincere apologies. Arely Ramírez Operations Manager, Department
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We had reservations here and would contact with questions, but no one responded. Should have been warning sign right off the bat but with Mexico you just never know if they really only check facebook PM’s. We arrived to a completely closed hotel. This hotel Is still taking online reservations and can be booked online even thru expedia, orbitz etc. Do not book a stay here.
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Date of stay: September 2020Trip type: Traveled solo
3 Helpful votes
Helpful
Response from Xperience Hotels, Otros at Illusion Boutique Hotel by Xperience Hotels
Responded Sep 19, 2020
Dear Ambassador (which is the adjective we use for our guests) , We are really sorry for the inconveinence you had during your visit, as you noticed a big part of the fifth avenue is closed and in manteinance works, that is why, thinking of your well-being, we want to provide facilities in a more comfortable place just one block from 5th avenue. We read all your comments, I agree with you that we should have notified you, we will take the necessary actions so this does not happen again. It is unfortunate that your experience with us has been bad. Please receive our sincere apologies. Arely Ramírez Operations Manager, Department
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The Experience Hotel, “Illusions” in Playa Del Carmen, Mexico has been our “Go To Place “ for many years!! It is centrally located, and very close to 5th. Avenue for good shopping and many great restaurants! It is equally close to the ocean , and beach! The Illusions also offers Passes to two different beach clubs which Are well maintained, and offer food and drink. Tania, Arely, Ricky, and Manuel all speak English and are always happy to assist you and answer any questions you might have. The Illusions has an elevator and a nice small pool, and bar, with a rooftop view of the ocean and comfortable lounge chairs and umbrellas! Finally, there is a Restaurant on the main floor that offers wonderful baked goods, as well as a full menu! As you can see, the many amenities of the Illusions Hotel as well as the reasonable prices of the well equipped rooms is a great choice! Tip: We always enjoy staying on the pool Level rooms, fourth floor, or the rooms on the fifth floor overlooking the pool!…
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Date of stay: September 2020Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from Xperience Hotels, Otros at Illusion Boutique Hotel by Xperience Hotels
Responded Sep 10, 2020
Dear Ambassador (which is the adjective we use for our guests) Mel, We are so happy to read your comment, it is good to know that you have enjoyed our facilities. Thank you for taking the time to write this opinion, we really hope you can come back very soon. Sincerely Arely Ramírez Operations Manager, Department
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This was our second stay at Illusion Boutique Hotel and again, we had a great time. Beautiful and very clean hotel & room (big thanks to Jessy from the housekeeping) clean pool with a perfect view to the ocean. Just a few steps to the beach and to the stores at 5th Avenida. A huge thanks to the whole stuff and specially to Claudia, the Ambassadors relation manager. When ever we had a question or asked for Tipps, she helped us out. We promise, we will be back.
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Date of stay: September 2019Trip type: Traveled with family
1 Helpful vote
Helpful
Response from Xperience Hotels, Otros at Illusion Boutique Hotel by Xperience Hotels
Responded Aug 22, 2020
Dear Ambassador (which is the adjective we use for our guests) Mel, We are so happy to read your comment, it is good to know that you have enjoyed our facilities. Thank you for taking the time to write this opinion, We hope to have you back soon here in paradise. Arely Ramírez Operations Manager, Department
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PRICE RANGE
$63 - $173 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
illusion boutique hotel by xperience playa del carmen, hotel illusion boutique, illusion boutique playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
45
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Claim Your Listing Frequently Asked Questions about Illusion Boutique Hotel by Xperience Hotels
Which popular attractions are close to Illusion Boutique Hotel by Xperience Hotels?
Nearby attractions include Quinta Avenida (0.08 miles), Playacrawl (0.1 miles), and 3D Museum of Wonders (0.1 miles).
What are some of the property amenities at Illusion Boutique Hotel by Xperience Hotels?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Illusion Boutique Hotel by Xperience Hotels?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Illusion Boutique Hotel by Xperience Hotels?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Illusion Boutique Hotel by Xperience Hotels?
Conveniently located restaurants include Osteria De Roma, Porfirio's Restaurante, and Harry's.
Are there opportunities to exercise at Illusion Boutique Hotel by Xperience Hotels?
Yes, guests have access to a pool during their stay.
Does Illusion Boutique Hotel by Xperience Hotels have an airport shuttle?
Yes, Illusion Boutique Hotel by Xperience Hotels offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Illusion Boutique Hotel by Xperience Hotels located near the city center?
Yes, it is 0.4 miles away from the center of Playa del Carmen.
Are any cleaning services offered at Illusion Boutique Hotel by Xperience Hotels?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Illusion Boutique Hotel by Xperience Hotels?
The staff speaks multiple languages, including English, Spanish, and Italian.
Are there any historical sites close to Illusion Boutique Hotel by Xperience Hotels?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (0.6 miles).