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Illusion Boutique Hotel by Xperience Hotels

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Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel by Xperience Hotels
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1,122 Reviews from our TripAdvisor Community

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Showing 609: English reviews
Texarkana, Texas
Level Contributor
5 reviews
5 of 5 stars Reviewed yesterday NEW

Hotel was great, location was great, staff very friendly. Very close to the beach and central to almost everything. Very reasonably priced. Small shop with drinks, beer, snacks right beside the front door was also very convenient.

Helpful?
Thank RP70
Lexington, Kentucky
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is our 2nd year staying at the hotel. Jorge at the front desk is always very polite and makes sure we have everything we need. We stay in Cozumel, but come to Playa for at least a day to go to the cenotes and have dinner at our favorite restaurant. Illusion is actually the one who recommended the restaurant... More 

Helpful?
Thank Melissa O
New York City, New York
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great location!! Great service on receotion -all was amazing but Fany was super!! Room at 5th floor is amazing with nice views and balcony - highly recommend to upgrade to 5th floor` Half block from the beach and just in the middle of all the great places!!

Helpful?
Thank zazon123
Fort Worth, Texas
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I spent one night here after staying a week at a house we rented down in Akumal. We LOVE Playa and wanted to shop on 5th avenue one night before we headed back home (we also wanted to be closer to the airport). ANYWAYS, I will definitely be staying at Illusion again. Since we were only staying... More 

Helpful?
Thank Michael P
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago

what you need in a hotel just to stay your night at. it is perfectly located at the center of Playa Del Carmen. you can do your souvenir shopping and access to the beach in less than 3 minutes walking. we planned our trip to visit Xichen Itza and Xplore while we stayed at this hotel. we didn't need anything... More 

Helpful?
Thank Bassel M
North America
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 20, 2016

The staff treated me like a king as soon as I walked in the door. Upon arriving mid-day - drenched in sweat - I was welcomed with an ice cold towel to mop my brow and a bottle of water. The front desk team of Fanny and Octavio is the best. Fanny seemed to work there every day, and she... More 

Helpful?
Thank DonPablo2014
Ventura, California
1 review
5 of 5 stars Reviewed June 18, 2016

Hotels is very clean, rooms are large and the staff is outstanding. Everyone on the staff was pleasant and went out of their way to accommodate our needs and help us with our excursion plans. Location is 20 feet off of Avenue 5 and within a 10 minute walk of Walmart (we all forget something). There is construction going on... More 

Helpful?
Thank Nitespirit
XperienceHR, Guest Relations Manager at Illusion Boutique Hotel by Xperience Hotels, responded to this review

Dear Ambassador, Wow! It is wonderful to read your comments regarding our fantastic location here at Illusion Boutique Hotel and that the service provided from our Staff was outstanding for you! We definitely want you to become a regular Ambassador (guest) because we want to continue being part of your memories over the years. Xperience Hotels awaits you in Playa... More 

1 review
5 of 5 stars Reviewed June 16, 2016 via mobile

Great crew, awesome attitudes, healthy breakfast. I have no problem communicating with any of the stuff at any given time they're very knowledgeable communication this hotel has a nice view on the 4th floor. I have been at this location several times and have not been disappointed The staff are very attentive , great attitude, i recommend this place hands... More 

Helpful?
Thank Eli M
XperienceHR, Manager at Illusion Boutique Hotel by Xperience Hotels, responded to this review

Dear Ambassador Malouf, We are deeply glad to know you enjoyed everything Illusion Boutique Hotel has to offer and we mostly thank you for your energetic recommendation, which allows other travellers to be aware of the excellent service they will receive when trusting us their vacation. ¡In Xperience Hotels we have passion in our veins! We love to serve and... More 

Lawrence, Kansas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 12, 2016

We have stayed here before and have come to expect the great service and friendly helpful staff. this time we had a 5th floor room which was very beautiful , and with the elevator very easy to get to.we were able to leave our large suitcase with them for our trip between our stays.The hotel is on the beach and... More 

Helpful?
Thank rascott-jayhawk
XperienceHR, General Manager at Illusion Boutique Hotel by Xperience Hotels, responded to this review

Dear Ambassador, Thank you for your wonderful comments! It has been an honor to host and serve you over the years at Illusion Boutique Hotel. We are grateful to know you keep enjoying our facilities, our strategic location, the breathtaking view and the characteristic attentiveness of our staff. Thank you for trusting Xperience Hotels as your home away from home.... More 

Belize City, Belize
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 9, 2016

Playa del Carmen was very busy and touristy. This quiet, luxurious hotel felt like a sanctuary. Getting there: We took a cab from the airport, but the hotel is also very conveniently located for the bus terminal, ferry and Hertz car hire. Amenities: The pool was small but perfectly formed. There is a shallow seating area so you can sit... More 

Helpful?
Thank Geeky88
XperienceHR, Manager at Illusion Boutique Hotel by Xperience Hotels, responded to this review

Dear Ambassador, We are grateful to know through your valuable comments that your recent stay at Illusion Boutique Hotel was so enjoyable and that our location, facilities and personalized services created “The Xperience" you deserve. Thank you for highlighting our service! Our Ambassadors (as we kindly name our guests) are our greatest motivation to improve and innovate the services we... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
Official Description (provided by the hotel)
The Illusion Boutique Hotel by Xperience Hotels is a small hotel with great personalized service and attention to details. A perfect blend of elegance and tropical freshness with a fusion of Asian/Italian decor and architectural style. ... more   less 

Additional Information about Illusion Boutique Hotel by Xperience Hotels

Address: Calle 8 Nte. | Entre 5a Ave y ZFM Lote 10, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $74 - $998 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Illusion Boutique Hotel by Xperience Hotels 3*
Number of rooms: 45
Reservation Options:
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Also Known As:
Illusion Boutique Hotel By Xperience Playa Del Carmen
Hotel Illusion Boutique
Illusion Boutique Playa Del Carmen
Illusion Boutique Hotel By Xperience Hotels Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#45 Romantic Hotel in Playa del Carmen
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