All good, the bread at breakfast is amazing, so good! We even extended one day our staying, the people are so kind, Dianela and Angie at the front desk are awesome, always so caring! The cleaning is alright, the location is accurate, so close of everything, even close of the bus station to go to the airport! Ben Fron the room 209
I liked this place sooo much! Ay the beginning, we had some troubles with the AC in the room 209, but Daniela so nice, change us to a beautiful room at the 5fth floor, she also help us a lot with good recommendations! I hope you enjoyed the chocolates! The location is excellent so close to everything! They lack of towels in general, we have to ask for them a couple of times, but everything else was awesome! Thank you for everything Lety and the sweet Leo of the cafeteria! Viv, room 504
a month ago DO NOT STAY HERE!!!!! 3 days into an 11 night stay and we awoke to no water. Then we were informed that there would be no water the next day also. We checked out. No management to approve refund. They refused to answer phone for Priceline regarding refund!! Lost approximately $!1800!!! Very unprofessional.. Kids are running it.
The place was good for a short staying, the location is fabulous, the breakfast could be better, but the best about this hotel is the people, huge thanks to Daniela and Angie, they're the best! Always so helpful and nice! Luana and Maya Room 309
Loved Playa del Carmen and Hotel was in the perfect área from La Quinta. Hotel was cozy and quiet, I was tired enough not to hear the late night music. Lety one of the staff made us feel at home. The hospitality and any information we needed was very helpful to make our one week stay very memorable. Gracias Lety por toda tu asistencia con el mantenimiento del cuarto y cualquier información que necesitaba para conocer lo hermoso de Playa del Carmen! The only downfall was elevator didn't work but we got our steps in for the month.
DO NOT STAY HERE. Booked for 11 nights. After 2 nights awoke to no running water and was informed that there would be no water next day also.. checked out and tried to get a refund but they never responded to our and Priceline's many attempts. No management available. Kids working the desk.
Rooms were very nice and comfortable cleaning staff was excellent, front desk attendees were wonderful and helpful, breakfast was a good value which was combined with the price of the hotel. Hotel rate was very reasonable. Suggest you talk directly with Illusions for a better rate. Great location— Steps to the beach, great restaurants with great prices. Significantly better value than Florida where we just spent two weeks. The general manager Mr Giuseppe Crapanzano and his staff could not have been any better and work diligently to please hotel guests. Everything was clean and orderly. Very comfortable roof deck pool and bar to get out of the crowd, delightful for a happy hour after the beach. Highly recommend this great value!!!
We were there for the fourth time. We absolutely love the hotel. It’s small and quaint. The staff is more than willing to please you. Wonderful General Manager who only wants to please. They go above and beyond. Your wish is their command. So convenient for shopping and dining. Steps to the beach. Can’t wait to go back JoAnn Duffy
I arrived fairly late and was so.glad that the staff were really welcoming and friendly. I had one of the rooms around the pool, which is great because they have little patios to sit outside, which is lovely in the evening. There are loads of restaurants and shops closeby and the beach is also only 50 metres away. My room was spacious and clean. I love their soap and shampoo, smells so good, much better than the usual stuff. The breakfast buffet was fine for me, nothing exceptional. I really enjoyed my stay here.
The best agency for trips. They organize a trip to Yukatan and to xcaret for us. All was 5 star, the nice guide, clean bus and interesting things to see. I recomend tje agency if ypu are visiting Playa del Carmen. They ate on whatsup and you can arange all there.
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