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The Royal Playa del Carmen

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Traveler (15649)
Room & Suite (3721)
Pool & Beach (2679)
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Overview
  • Excellent81%
  • Very good13%
  • Average4%
  • Poor1%
  • Terrible1%
Travelers talk about
“maria marie”(1,547 reviews)
“chef's plate”(888 reviews)
“coffee house”(612 reviews)
Free Wifi
Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Reviews (17,438)
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14,784 results
Traveler rating
11,493
2,128
646
296
221
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11,493
2,128
646
296
221
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All reviewsmaria mariechef's platecoffee houseromance conciergespice restaurantjose garciadanny boyfrozen grapeshour loungeocean viewturn down servicetequila barour honeymoonlobby barpresidential suitebeach butleril pescatore
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7,941 - 7,945 of 14,784 reviews
Reviewed March 15, 2014

A bit about us we are a mid age couple, stayed for two weeks at the beginning of March. All our holidays are all inclusive and we love trip advisor it's how we do our research on which hotel to go to, so we think...More

1  Thank Chris S
Reviewed March 15, 2014

This place is, by far, the most incredible resort we have ever been to. From the beautiful room views, to the fabulous service, to the fantastic food and drinks, the Royal can't be beat. Having never been to Playa del Carmen, we wanted to be...More

2  Thank Vaporgirrl123
Response from Lynn D, Gerente at The Royal Playa del CarmenResponded March 17, 2014

Dear Guest, Thank you so much for your kind comments posted at Trip Advisor!. We would like to mention that our main goal is make sure that you have a wonderful stay and we did it with you and put a big smile in our...More

Reviewed March 15, 2014

We stayed at the Royal in February. We decided this year to stay in the heart of PDC and it was the best decision ever. The resort was amazing. Our Romance Concierge arranged everything for us & her recommendations were fabulous. We plan on returning...More

2  Thank citygirl66
Response from Lynn D, Gerente at The Royal Playa del CarmenResponded March 17, 2014

Dear Guest, Thank you for sharing your experience! We are excited you enjoyed your stay and that you especially like our concierge service, we are very happy to read that Romance Concierge is doing a great job as well our entire staff. We hope to...More

Reviewed March 14, 2014 via mobile

The Royal has been by far the most memorable hotel I've stayed at. Exceptional service, gorgeous rooms, great food, amazing location, beautiful big pool and lovely beach. Only problem was we never wanted to leave and explore the rest of Playa del Carmen. I had...More

2  Thank Siobhan M
Response from Lynn D, Gerente at The Royal Playa del CarmenResponded March 17, 2014

Dear Guest, THE ROYAL Playa del Carmen thanks you for your time for writing such a positive review as well as we thank you for being able to host such distinguished guests as you are! Nothing is more satisfying than to know that you received...More

Reviewed March 14, 2014

It's hard to believe a hotel could be that inconsistent from the front of the house to the back.the rooms are clean, comfortable and well appointed.The food selection,presentation and service is superb.then we get to the front of the house, yikes a disaster! Three hours...More

6  Thank B S
Response from Lynn D, Gerente at The Royal Playa del CarmenResponded March 17, 2014

Dear Guest, Thank you very much for your recent visit to THE ROYAL Playa del Carmen and we truly appreciate your willingness to share your impressions, we do take all comments seriously. We would like to mention that we are sincerely sorry to read of...More

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About
Awards & Recognition
Travelers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Room Service
Fitness Center with Gym / Workout Room
Pool
Beachfront
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Breakfast included
Hotel Amenities
Room Service
Business Center with Internet Access
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Center with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
$293 - $914 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Playa del Carmen
#8 Top resorts Hotel in Playa del Carmen
#8 Spa Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#10 On the Beach Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Details
Price range
$293 - $914 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Playa del Carmen
#8 Top resorts Hotel in Playa del Carmen
#8 Spa Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#10 On the Beach Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Suites, Accessible rooms
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Traveler (15649)
Room & Suite (3721)
Pool & Beach (2679)
Dining (1472)
Amenities (102)
Family and Play Areas (83)
Business Center & Event Rooms (70)
Questions & Answers
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gerileo50
April 23, 2018|
AnswerShow all 3 answers
Response from Girly13662 | Reviewed this property |
yes, ppl had floats....have fun!!!
0
Votes
HeidiMareeJ
April 17, 2018|
AnswerShow all 7 answers
Response from Lynn D | Property representative |
Hola HeidiMareeJ, , thank you for contacting us. Mostly all food and drinks are inlcuded, but there are some items that have a sur charge such as lobster and some wime; whatever is in your minibar is included. If you want a... More
1
Vote
Google Translation
Sandy F
April 14, 2018|
AnswerShow all 4 answers
Response from Lynn D | Property representative |
Hi Sandy F, thank you for contactin us. Regarding your question, yes the longe chairs have the head shade option on them. Best regards!
1
Vote
Google Translation
Room Tips
"Turn down the welcome package and enjoy the rest of your vacation"
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"Stayed in room 801, perfect location, minimal room noise"
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"Garden rooms with Oceanview are best. The rooms close to the entrance of the hotel, are loud with street..."
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"Room 152- on the ground level with a lanai view of the pool"
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