We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

The Royal Playa del Carmen

Travelers' Choice award winner
GreenLeadersSilver level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
The Royal Playa del Carmen
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

13,709 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 11,733: English reviews
Los Angeles, California
2 reviews
5 of 5 stars Reviewed yesterday NEW

Room was gorgeous, but the service was a notch above all especially at the Pelicanos restaurant. Our waiter Señor May went out of his way to make sure we had everything we needed. He made our stay better than what we expected.

Helpful?
Thank rick1089
Chicago, Illinois
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

We returned again for our third trip. Why? Because this property is CONSISTENT. CONSISTENTLY WONDERFUL! The service is incredible and so friendly and professional. The food is amazing. The live shows are great. The cocktails are flowing and always available. The pools are beautiful, but can get crowded. If you are a "saver", you are going to want to get... More 

Helpful?
1 Thank loveumissu
Richmond
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

Most has already been written about The Royal, but here is our thoughts as we arrived for our second visit Check-in was quick and easy, a quick welcome to the resort and a cold drink as we waited for our personal check-in, it took 5 minutes We had reserved a Central Garden View but chose to take an upgrade to... More 

Helpful?
1 Thank Jay_&_Barb
Denver, Colorado, United States
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed yesterday NEW

The service and location were great. It was nice to be able to walk out of the hotel and be in down town Playa Del Carmen. We have stayed at a few resorts in Playa, and this one has above average service. The restaurants were very good as well.The beach is probably below average I would say. There are much... More 

Helpful?
Thank Shawn M
Uitgeest, The Netherlands
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Great overall experience! Room (135) was perfectly located on the ground floor, close walking distance to the main pool area and had a garden view. Huge hot tub in room and very spacey room in general. Service level was great, restaurants we can recommend are the Asiana (but don't take sushi), Maria Marie (make a reservation and reception or walk-in... More 

Helpful?
Thank Geert83
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 days ago NEW

The Royal was an amazing experience from the moment we walked up the first few steps. We were greeted with some blue champagne,wet hand towels and check-in was a breeze! Every person in there was attentive, from the gardeners, to the housekeepers, mini-bar attendants in rooms, to waiters in "all" the restaurants. As far as the restaurants are concerned, the... More 

Helpful?
Thank Marjorie V
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Marjorie V, Thank you for sharing your review! Is really important for us to know you really enjoyed your stay with us and you were treated like royalty as you deserve. Thank you from your feedback about our staff, one of the most important part in our resort. We hope to welcome you back very soon! More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Staying at the Royal was an amazing experience. We enjoyed most of the restaurants though our favorite was Pelicanos. Amazing food, lovely service, and outdoors next to the beach. We always felt safe, cared for, and surrounded by luxury. The beach was clean and included towels, a foot wash, and drink service. We were never approached by vendors. The gym... More 

Helpful?
1 Thank Melissa W
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Melissa W, tThank you thank you for taking time out to share your experience! Is really important for us to know you really enjoyed your stay with us. We want to also thank you so much for your feedback about the inconveniences you mentioned, they have been shared with the correct Departments, we want to apologize with you for... More 

Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed here with four friends for three nights over a weekend! Could not fault the hotel or the experience. The food at Spice and the Mediterranean restaurant was great. I would not recommend Pelicans, it doesn't compare to the others. The entertainment and sports team were the best, could not sing their praises highly enough. The resort was predominantly... More 

Helpful?
Thank Rachel C
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Rachel C, Thank you for sharing your experience! We are excited you enjoyed your stay and that you especially like our Entertainment services, we are very happy to read that our entertainment staff are doing a great job. We are very satisfied also to read that you enjoyed our restaurants, thank you. We look forward to welcoming you again... More 

Illinois
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I want to go back.....now. The hotel was beautiful, the hotel staff was amazing and the food was delicious. You really get what you pay for. The pools were warm. The room was so comfy. I liked that the hotel was adults only. Jorge and his trainee were so kind at the Mediterranean restaurant. We had back to back dinners... More 

Helpful?
Thank Kpo914
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Kpo914, Thank you for sharing your experience! We are excited you enjoyed your stay and that you especially like our service, we are very happy to read that our staff is doing a great job. Thank you again and we hope to see you soon! More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

My parents and I have traveled to many different all inclusive resorts over the years and we all definitely agree that this resort is by far the best one! From the moment we arrived everyone was so sweet and welcoming. they gave us a welcome cocktial and Oswaldo checked us in and was super polite and happy. Every worker was... More 

Helpful?
Thank Stephania G
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Stephania G, We would like to express our gratitude for staying at our hotel and provide us the privilege to serve you. Thank you for your fabulous review and for visiting us. We will make sure to tell our staff members that you have mentioned what a great job they are doing and to keep up the good work!... More 

Questions? Get answers from hotel staff and past guests. Ask a question

13,375 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (12139)
Viewed
Room/Suite (1955)
Viewed
View from Room (555)
Viewed
Hotel & Grounds (2265)
Viewed
Family/Play Areas (61)
Viewed
Dining (981)
Viewed
Pool/Beach Area (1954)
Viewed
Bathroom (114)
Viewed
Business Center/Function Rooms (59)
Viewed
3:13
Videos (6)
Viewed
Other (4189)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (1127)
Viewed
Adult Pool (22)
Viewed
Aerial Photography (47)
Viewed
Amenities (102)
Viewed
Beach (52)
Viewed
Pool (77)
Viewed
Private Pools (9)
Viewed
Dining (196)
Viewed
Royal Junior Suite (107)
Viewed
Royal Junior Suite Ocean Front (131)
Viewed
Royal Junior Suite Swim Up with Ocean View (120)
Viewed
Royal Master Suite Ocean Front (146)
Viewed
The Hotel (118)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (109)
Viewed
Room/Suite (27)
Viewed
Dining (14)
Viewed
Hotel & Grounds (11)
Viewed
Pool/Beach Area (6)
Viewed
Other (51)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Playa del Carmen hotels
4.8 mi away
Fairmont Mayakoba
Fairmont Mayakoba
#12 of 210 in Playa del Carmen
4.5 of 5 stars 2,906 reviews
4.2 mi away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 210 in Playa del Carmen
4.5 of 5 stars 2,462 reviews
12.4 mi away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
4.5 of 5 stars 10,341 reviews
Show Prices
Show Prices
Show Prices
11.1 mi away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 11 in Playa Paraiso
5.0 of 5 stars 5,128 reviews
9.9 mi away
Secrets Maroma Beach Riviera Cancun
5.1 mi away
Rosewood Mayakoba
Rosewood Mayakoba
#1 of 210 in Playa del Carmen
5.0 of 5 stars 1,382 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 

Additional Information about The Royal Playa del Carmen

Address: Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $287 - $609 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Booking.com, Hotwire, Odigeo, Hotels.com, Cheap Tickets, Priceline and Jetsetter so you can book your The Royal Playa del Carmen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#11 Spa Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
#13 On the Beach Hotel in Playa del Carmen
#15 Business Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay