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The Royal Playa del Carmen

Travelers' Choice award winner
GreenLeadersSilver level
Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
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1 room 1 adult
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The Royal Playa del Carmen
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12,369 Reviews from our TripAdvisor Community

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Chicago, Illinois
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

My girlfriend and I visited the Royal Playa del Carmen Jan 18-24 and have no complaints at all! The staff was friendly, polite, and very welcoming. The hotel and grounds surrounding are beautiful and very clean. Weather you like the pool scene or the beach both are fantastic! We enjoyed the beach mostly and have to give a shout out... More 

Helpful?
Thank Mike M
Spirit Lake, Iowa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We recently returned home from another great week at the Royal in Playa del Carmen. All the staff at the hotel are exceptional. I would like to specifically mention a few individuals. Isaac,Levinia and Isabel Diaz were three people that I had the pleasure to interact with in the spa.They were all fantastic. Paco is a great waiter and someone... More 

Helpful?
1 Thank Mark I
1 review
5 of 5 stars Reviewed yesterday NEW

The staff are the warmest, kindest and most attentive I had ever met. The hotel is gorgeous, food is great and the beach is beautiful. Simply exquisite!! Recommend it 100% to everyone from families to adventure seekers and night-life lovers

Helpful?
Thank Paloma N
Oswestry, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

Just got back from a fantastic 11 night holiday. First time visitor's to Mexico. ..was hugely impressed by the warmth of the welcome of the staff. The hotel surpassed our expectations. An extra thanks to the entertainment staff in particular Natalia and Juan, who did a tremendous job of getting us to join in most of the activities. We loved... More 

Helpful?
1 Thank Jen R
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed at The Royal for our 10 year anniversary. Our arrival was pleasant we were greeted with a bottle of water and was ask to sit in the lobby for a brief moment as the bellman checked our luggage because we arrived a few hours earlier than check in. I reached out to the hotel a week prior to... More 

Helpful?
1 Thank Anikka M
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Anikka M, Your comments are very important for us and we are grateful that you took some minutes from your valued time and did this great review from us. Thank you again for your fabulous review and for visiting us and we hope to have the privilege to host you once again in your next Anniversary!! More 

Houston
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Our group of 5 ladies turning 50 had a great time at The Royal! The staff was always most helpful and accommodating. The rooms were great- spacious and lovely. We upgraded to "Ocean View". They were definitely NOT worthy of being considered in this category as you could see only a sliver of ocean if you looked closely from 2... More 

Helpful?
1 Thank LauraTexan
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear LauraTexan, This is a fantastic review, thank you for sharing your experience! We are thrilled you had such a wonderful stay with us. We really appreciate your point of view in each thing you mentioned like the suites´ size, the food, the entertainment, etc. Thank you again for your value review and for visiting us, we hope to welcome... More 

Oconomowoc, Wisconsin
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Overall, this is a fantastic resort. The grounds and hotel are beautiful. -Pros: all inclusive perks, just steps from 5th Ave shopping and bars, terrific evening shows, well rounded menus and choice of eateries, top-notch housekeeping, spa no-charge extras (hydrotherapy, sauna, vapor room), 24 hour game room with munchies bar -Cons: several rooms smell, hot water in rooms is spotty,... More 

Helpful?
2 Thank EagerWander
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear EagerWander, Thank you for choosing us to spend your vacation in our beautiful hotel! Your comments are important for us and we are grateful that you take some minutes from your valued time and make this review from us, this is very helpful for us! We feel very pleased that you had a good time here at your Second... More 

Mansfield, Massachusetts, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

This was my second trip to this particular resort I love the environment and the staff makes everything perfect. Just hate the sales pitch. I had already bought into this several years ago but they changed it and ended up costing me more in order to be able to use my weeks at the Zilara hotels. However, like stated earlier... More 

Helpful?
1 Thank Lee-Ann C
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Lee-Ann C, We truly appreciate your review, it is really nice, and make us feel very proud of our entire staff!! Our top priority is to offer an exceptional service to each of our guest and it is very satisfying to read that this was your case. It will be an honor to have the opportunity to host you... More 

Calgary
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had an ocean front room and a good experience staying at the property for the last 2 weeks of January.The staff in all positions were the best and most accommodating of any hotel that we have stayed at in Mexico. The beach is good for sunbathing and splashing in the waves but has limited water sports and no snorkeling... More 

Helpful?
2 Thank voyageur87
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear voyageur87, We are delighted to learn about your pleasant stay at our resort and sincerely grateful for the generous post on Trip Advisor. We would also like to thank you for taking the time to share your comments with us. Thank you for your comments about our staff, this motivates them to keep putting their best effort in their... More 

New York City, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I just returned from a week long vacation with a group of people from The Royal in Playa del Carmen. This is hands down the best all inclusive Mexico has to offer. Not only is it a beautiful resort in general but The service at this resort is outstanding and the food is excellent. You can tell all of the... More 

Helpful?
1 Thank LRF93
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear LRF93, Thank you very much for speaking so highly of THE ROYAL Playa del Carmen in your review and for sharing it witheveryone!! It is always a great pleasure knowing that we exceeded your expectations and that we were able to create such a unique holiday experience. We look forward to pampering you once again in the near future. More 

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