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The Royal Playa del Carmen

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14,447 Reviews from our TripAdvisor Community

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Showing 12,335: English reviews
Beaufort, South Carolina
Reviewed yesterday NEW

My husband and I came for a week in November. We chose this resort as it was located within walking distance of downtown Playa del Carmen. While we loved walking around town (right outside the front door) we rarely wanted to leave the resort. The service is unrivaled, with staff going above and beyond to meet every request. We felt...

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Helpful?
Thank Lane N
Los Angeles
Reviewed yesterday NEW

We loved our stay at the Royal, the food was amazing! Asiana was our favorite, the taco bar and tapas restaurant were very good too. We ate at Chef's plate twice, loved Maria's Marie. The Hotel's location is great if you like to shop and go into town. Our room was the best suite we ever stayed in, but we...

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Thank jacuzziqueen
Houston, United States
Reviewed yesterday NEWvia mobile

The SPAzul at The Royal Hotel Playa del Carmen is over-the-top FABULOUS! Don't miss it. Christy and Maricela did a superb job with our hair & makeup for the wedding. Both amazingly accomplished in their skill!! Susan,Paty and Erika are THE BEST at the front desk. So accommodating, gracious, thoughtful & knowledgeable. Always willing to go above and beyond to...

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Thank Denise S
Chicago, Illinois
Reviewed 2 days ago NEW

I have been to Mexico a few times in the past, but this was my first land trip to Playa. The Royal was recommended by my sister and her husband. My wife and I were celebrating our Honeymoon and we were in awe immediately upon arrival to the resort. We were greeted like royalty even before they asked for our...

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Thank Mark R
Reviewed 2 days ago NEWvia mobile

This place is in the best location! The staff is very friendly and helpful. Janeth was my go to girl for quick and great service! Alejandro a masseuse at Spazul on hotel grounds gave a great Mayan massage! Very clean. Entertainment every day. I will return to this place of every time I plan to visit Mexico. Thank you for...

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Helpful?
Thank Chell B
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Chell B, I am pleased to learn that some people of our staff were able to exceed your expectations. I will certainly forward your appreciation words to all the people mentioned. Your comments are very important for us and we are grateful that you took some minutes from your valuable time and did this fabulous review from us. Thank...

Minneapolis, MN
Reviewed 2 days ago NEW

My company had our President's Club trip here in early February. The location cannot be beat if you like downtown Playa Del Carmen. You walk out the front door and you are on the main drag. The resort itself has great restaurants, good service and a fun social pool area. The beach is nice and there is a volleyball court...

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1Thank shelbr01
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear shelbr01, Thank you so much for your great comment! We are glad to read that you enjoyed your stay. We look forward to welcoming you back in the future in our beautiful resort

Reviewed 2 days ago NEW

This hotel met and exceeded all expectations. The service, the restaurants, pools, beach area and the staff are Numero Uno! My booking was all inclusive and every single restaurant in the hotel was really good. Buffet had a wide range of items catering to every pallet. Thank you for an awesome trip!

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Helpful?
Thank Lee S
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Lee S, Thank you very much for speaking so highly of THE ROYAL Playa del Carmen in your review. It is always a great pleasure knowing that we exceeded your expectations and that we were able to create such a unique holiday experience. We look forward to pampering you once again in the near future.

Reviewed 2 days ago NEW

The suites are beautiful, service excellent, food delicious, location great. The resort has it all and does a great job of having it all. This is our 3rd visit at the Royal, and we will be back again.

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Thank Shea J
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Shea J, Thank you so much for your kind comment. As you know, our main goal is make sure that you have a wonderful stay. Once again thank you for staying with us and remember… “The Royal Playa del Carmen” is your second home. We remain at your services!

Lincoln, Nebraska
Reviewed 2 days ago NEW

All I can say, is everyone should stay here at least once! It is paradise! We stayed for our 25th anniversary and was treated like a million bucks. Loved all the restaurants in the resort. Food was spectacular! The service was unbeatable. Seemed as though there are 2 employees to every guest. They are so friendly and happy to help....

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1Thank YolandaFisher
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear YolandaFisher, Thank you very much for your kind comments and great review. We are glad to read that you really enjoyed your vacation. We look forward to welcoming you back in the near future in our beautiful resort.

nyc
Reviewed 2 days ago NEW

My wife and I booked a week here in the 1st week of December. The trip started out in pure chaos as the check in process was a complete cluster. Tons of people in the lobby when we first got there. We were told to wait for someone so we can check in. about 20 minutes past and finally someone...

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Thank sicily6872
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear sicily6872, Thank you very much for your recent visit to THE ROYAL Playa del Carmen, we really appreciate you have taken the time to share your review. We would like to mention our goal is to ensure our guests satisfaction, we always make our best effort in making feel our guests special and valued during their stay. Certainty, it...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 

Additional Information about The Royal Playa del Carmen

Address: Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $344 - $669 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, BookIt.com, Expedia, Priceline, Travelocity, Odigeo, Cheap Tickets, Orbitz and Jetsetter so you can book your The Royal Playa del Carmen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#15 Business Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from The Royal Playa del Carmen staff and other travelers.
1,446 questions
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Bradford, United Kingdom
over a year ago

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Questions? Get answers from The Royal Playa del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Book an oceanfront! master suite room 533 was quiet and on the end”
 of 5 bubbles jacuzziqueen, yesterday | Read review
“Certain rooms come with different amenities. IE: butter service, cabanas, etc.”
 of 5 bubbles 621sheaj, 2 days ago | Read review
“We loved the junior suite. Had 2 person hot tub, deck, hammock, bar, etc.”
 of 5 bubbles YolandaFisher, 2 days ago | Read review
“Main Floor as the Lobby are convenient”
 of 5 bubbles alsip2003, 4 days ago | Read review
“Away from the ice machine.”
 of 5 bubbles MurrayD181, 4 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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