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The Royal Playa del Carmen

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13,927 Reviews from our TripAdvisor Community

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Showing 11,906: English reviews
nerm569
1 review
5 of 5 stars Reviewed yesterday NEW

From being offer Champaign at check in to the cool refreshing towels at check out, out stay was amazing. Our room was very clean and comfortable with turn down service each evening and the last evening the rose petals were a nice surprise. The pool was very comfortable and the best part was the company we kept. If your traveling... More 

Helpful?
Thank ewerfit
2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

My fiancee and I stayed at The Royal this month and everything was outstanding we were delighted by all the Hotel standards but specially I want to thank to our Butler Ana omg she was amazing and super profesional definitely she went beyond of our expectations and could really help us in everything, we want to congratulate her and not... More 

Helpful?
Thank Jesus Ivan F
Salt Lake City, Utah
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This was the first time my family and I stayed at the Royal Playa del Carmen, we have stayed at the sister resort in Cancun three times before. Our stay here was wonderful very clean and welcoming experience with a staff that were even more amazing than expected. We very much enjoyed the activities within the hotel even more impressed... More 

Helpful?
1 Thank kristenclark728
Cancun, Mexico
1 review
5 of 5 stars Reviewed 2 days ago NEW

We are on our way to Tulum and our staying there was absolutely amazing!. irais and ana were fabulous. so caring and nice to us all the time! i def recommend it ! this place and their staff is so helpful. Asiana was delicious and amazing too!

Helpful?
Thank ariannachagollan
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is the best located all inclusive in Playa del Carmen, I spent my day off there and it was very nice. Since you get there, there is a big smile waiting for you. Thalia gave me all the details about their day pass services, very helpful and very friendly. I Very good service

Helpful?
Thank Trompotrip
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I made a one night reservation at the Royal Playa del Carmen with an intention of going to Cozumel for the next four days. This was my first time in Mexico and upon arrival at the hotel we were greeted with delicious refreshments. At check in we are assisted by a gentleman by the name of Didier, he was extremely... More 

Helpful?
1 Thank clyomu
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear clyomu, Thank you very much for your visit to THE ROYAL Playa del Carmen, we really appreciate you have taken the time to share your great review. As you know, our main goal is make sure that you have a wonderful stay. Once again thank you for staying with us and remember… “The Royal Playa del Carmen” is your... More 

Kansas City
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just got back from another visit to The Royal Playa Del Carmen and its still our fav place to go . This time it was a group of 14 ...seven couples. Special thanks go out to our Bellboy William who promptly picked us up at the Airport and took care of our bags . Also special thanks to our Butler... More 

Helpful?
Thank lawman85
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear lawman85, Thank you for sharing your experience! We are excited you enjoyed your stay once again and that you especially like our service, we are very happy to read that our staff is doing a great job. T hank you again and we hope to welcome you back very soon! More 

2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Amazing, we loved our wedding,honeymoon and vacation at The Royal September 5th through 12th. It truly is paradise but what makes it so special is the amazing staff. Our room was always perfect and I know that isn't an easy job. Gisela Avila took care of cleaning and decorating our room and she was wonderful. We spent a lot of... More 

Helpful?
1 Thank cmdmills
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear cmdmills, Our top priority is to make a dreamed vacation for each of our guests and we are very grateful that this was your case. We feel really pleased that you enjoyed your Wedding and Honeymoon with us. Thank you for your kind words about our staff, we are very proud of them!! Thank you again and it will... More 

Ellenwood, Georgia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

My husband and I celebrated our 17th wedding anniversary here for the weekend. The staff was great from the moment we stepped out of the car service. We were offered a cold towel and a nice tropical drink while we were waiting to check in. We received a private check in experience and not in the main lobby as a... More 

Helpful?
Thank SDavis99
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear SDavis99, We would like to express our deep gratitude to celebrate with us one of the most especial events in your life: your Anniversary! Thank you very much for sharing with us and all others your ROYAL experience. We look forward to welcoming you again in the near future! More 

Shaker Heights, Ohio
1 review
5 of 5 stars Reviewed 2 days ago NEW

We loved this resort! Our oceanfront room was great and the service provided was wonderful from check-in to check-out. We really enjoyed the downtown location, allowing easy access to the shopping and bars on Quinta Avenida.

Helpful?
Thank griestse
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear griestse, We want to thank you for this great review! We are so happy that you enjoyed our Resort. Remember this is your Home in Paradise and we will be always ready to welcome you!! More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 

Additional Information about The Royal Playa del Carmen

Address: Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $318 - $661 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Reservation Options:
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#15 Business Hotel in Playa del Carmen
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