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The Royal Playa del Carmen

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Traveler (15925)
Room & Suite (3740)
Pool & Beach (2711)
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Overview
  • Excellent81%
  • Very good13%
  • Average4%
  • Poor1%
  • Terrible1%
Travelers talk about
“maria marie”(1,576 reviews)
“chef's plate”(905 reviews)
“romance concierge”(460 reviews)
AMENITIES
Free Wifi
Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Rooms
Jul 2Jul 3
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (17,761)
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15,061 results
Traveler rating
11,716
2,166
659
297
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11,716
2,166
659
297
223
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All reviewsmaria mariechef's plateromance conciergecoffee housespice restaurantjose garciadanny boyfrozen grapeshour loungeocean viewturn down servicetequila barour honeymoonlobby barpresidential suitebeach butleril pescatore
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1 - 5 of 15,061 reviews
Reviewed yesterday

This was our second trip to The Royal. The first was six years ago and it was amazing. This time it was NOT amazing. Staff still fantastic, especially Javier and Reynaldo in the Spice restaurant and the food is still fabulous in all restaurants. However....More

4  Thank ilonag851
Reviewed yesterday

Resort was well located between the city square and the beach. Service from the minute we walked it, till the minute we left was great. The suite was the nicest we have stayed in Mexico. Our personal butler was Carlos Martin. He did a great...More

Thank Oklahomacrew
Reviewed yesterday via mobile

This is absolutely the best resort I have ever visited so far! All adult so very relaxing. The restaurants were top notch gourmet. Great shows! My husband and I will definitely be back! Walking distance to 5th Avenue if shopping is what you like.

Thank bbrace66
Reviewed 2 days ago

Last night at the Royal. Service is impeccable. We stayed in a Presidential Suite. Our personal butler was Carlos and anything and everything we wanted was taken care of. Daniella with the romance concierge hooked me up with an upgrade the day before we arrived...More

1  Thank scoopscallahan
Response from Lynn D, Gerente at The Royal Playa del CarmenResponded yesterday

Dear scoopscallahan, This is a fantastic review! We are thrilled that you had such a wonderful stay with us. We really appreciate your point of view in each thing you mentioned. We certainly hope to welcome you back very soon.

Reviewed 2 days ago

This was the first trip my wife and I have had out of the states. We've been planning it for over a year now and finally left last Sunday, June 10th to spend 6 days in heaven. Everything about the Royal and Mexico in general...More

1  Thank John C
Response from Lynn D, Gerente at The Royal Playa del CarmenResponded yesterday

Dear John C, Our top priority is to make a dreamed vacation for each of our guest and we are very grateful that this was your case. We feel really pleased that you enjoyed your vacation. Thank you again and we hope that you come...More

View more reviews
Most Booked Properties in Playa del Carmen
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About
Awards & Recognition
Travelers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Room Service
Fitness Center with Gym / Workout Room
Pool
Beachfront
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Breakfast included
Hotel Amenities
Room Service
Business Center with Internet Access
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Center with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
$234 - $560 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Playa del Carmen
#8 Spa Hotel in Playa del Carmen
#8 Top resorts Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#10 On the Beach Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Details
Price range
$234 - $560 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Playa del Carmen
#8 Spa Hotel in Playa del Carmen
#8 Top resorts Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#10 On the Beach Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Add Photo Photos
Traveler (15925)
Room & Suite (3740)
Pool & Beach (2711)
Dining (1481)
Amenities (102)
Family and Play Areas (83)
Business Center & Event Rooms (71)
Questions & Answers
Ask a question
Smithkl
June 19, 2018|
Answer
Response from SaydieIowa | Reviewed this property |
Yes and yes!
0
Votes
stellamaeThurmond_NC
June 17, 2018|
AnswerShow all 3 answers
Response from Lynn D | Property representative |
Hi, Thank you for contacting us! You have nothing to worry about, the Resort is very safe, our Security Department is always working so our guests are secure. As for the city, it is a safe destination but you have to take... More
0
Votes
Google Translation
Room Tips
"Great views on the beach side. They have 4 amazing suites on the ocean side along with other rooms."
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"Use the expedia credit to upgrade to a partial ocean view"
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"Go on their website and you will be able to see what you prefer."
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"Rooms closer to the beach are quieter. Rooms with pool access are the best."
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