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The Royal Playa del Carmen

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The Royal Playa del Carmen
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14,722 Reviews from our TripAdvisor Community

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Showing 12,572: English reviews
Reviewed yesterday NEW

Excellent food and service. Our waiter was Arcos and he really treated us with the up most respect. He was outstanding along with our Hotess Engry and the Captain Arturo. You just couldn't ask for any better service or food!

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Helpful?
Thank Jim T
Denver, Colorado
Reviewed yesterday NEW

We just stayed here in Jan. 2017 for a week. It was amazing, relaxing, and a divine get-away. From the stellar staff, Cruz, at El Mediterráneo working with the chefs to make a special fish taco lunch. We felt special spoiled and like royalty. We upgraded to the rooms with the private, heated pools...so worth it! We would go back...

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Thank amandarumfelt7
Boston, Massachusetts
Reviewed yesterday NEW

We could not speak more highly of this hotel. The Staff: The staff are truly what separate this all-inclusive from the rest. My family and I have stayed at various different all-inclusives before, but always opt to try a new one for our next vacation. We have always enjoyed the staff at these other all-inclusives and did not see any...

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Thank alacatena17
Burlington, Canada
Reviewed yesterday NEW

My wife have visited this Royal at least 8 times and each time we get surprised. When we entered the foyer --we were greeted but Celia-- a front desk concierge. She had not seen us in 2 years ,but still remembered us as if it were yesterday.Amazing. Celia also followed our week and arranged a special treat for my wife's...

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Thank larry m
Bathurst, Canada
Reviewed yesterday NEW

Real good reception when you arrive. I had reserved an ocean view, but it was only partial so upgraded to ocean front. The room was huge and very clean. The food is excellent, had many restaurants a la carte to choose from for all meals. Staff is very polite and make you feel like they are happy you are their...

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1Thank JennyLynn25
Connecticut
Reviewed yesterday NEW

Wonderful service and value. The staff couldn't be more helpful. (e,g.- Fredy Lopez-bellman). The food was extremely good. We ate at every restaurant for dinner at least one night, and everyone in our group (14 of us) agreed it was the best food we have had on our holidays in the Caribbean. No restaurant was a disappointment. The entertainment was...

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Thank mallardConnecticut
Toms River, New Jersey
Reviewed 2 days ago NEW

The Royal Playa Del Carmen We first visited The Royal in Cancun in 2013 for our first time ever in Mexico, our second home away from home has been Aruba for many years before coming here. From the moment we arrived at The Royal in Cancun and now The Royal Playa Del Carmen (second time here) I was so impressed...

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3Thank _lauriesnav
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear _lauriesnav, Thank you for staying with us, as you may know, our main goal is make sure that you have a wonderful stay. We are so pleased to learn that a some people of our staff were able to exceed your expectations. We will certainly forward your appreciation words to all the people mentioned. We look forward to welcoming...

Saint Joseph, Missouri
Reviewed 2 days ago NEW

First of all this is our 6th time at The Royal and we are non-members, we usually stay between 9 and 14 days. Once again the resort and its staff didn't disappoint. From Erik greeting us and taking care of the luggage to our concere Willemina (excellente). And that's just the first 5 mins. The wait staff and bartenders were...

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1Thank Brian W
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Hi Brian W, Thank you very much for your 6th visit to THE ROYAL Playa del Carmen, we really appreciate you have taken the time to share your great review. Thank you so much for all your kind words to our staff, this is the best way to know that they are doing an excellent job. It will an honor...

Reviewed 2 days ago NEW

We stayed at the Royal Playa del Carmen for 7 nights and we loved it. The have plenty of restaurants to choose from , the staff was pleasant and very accommodating. The food was delicious ! They also had numerous bars for drinks. At night there was always entertainment in the large open lobby area. The shopping area for tourist...

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1Thank Patti D
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Patti D, On behalf of all the staff at The Royal Playa del Carmen, we would like to express our gratitude for staying at our hotel and providing us the privilege to serve you. We are extremely pleased to know that you really enjoyed your recent stay at our resort. We would also like to thank you for taking...

Calgary, Canada
Reviewed 3 days ago NEW

This is our 4th or 5th visit to Royal Playa Del Carmen. A couple years ago we had the fortunate experience of meeting Chef Fernando at Restaurant Mediteraneo in the resort, through his Uncle Paco, who is a waiter in the restaurant. He made us several spectacular meals that rivalled some of the best we have had around the globe....

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5Thank 55mikeoconnor
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear 55mikeoconnor, Thank you very much for sharing with us and all others your ROYAL experience. It is always so rewarding to know that our Staff went above and beyond to make your stay memorable We look forward to pampering you once again in the near future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 

Additional Information about The Royal Playa del Carmen

Address: Constituyentes Avenue #2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $326 - $791 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Reservation Options:
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#10 Top resorts Hotel in Playa del Carmen
#11 Spa Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
#13 On the Beach Hotel in Playa del Carmen
#15 Business Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from The Royal Playa del Carmen staff and other travelers.
1,516 questions
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Bradford, United Kingdom
over a year ago

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Questions? Get answers from The Royal Playa del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Garden view is beautiful”
 of 5 bubbles jimtA196IC, yesterday | Read review
“If you are not Ocean Front --you might cut your costs by going to a garden View or pool view”
  • Eleanor turns 70
 of 5 bubbles larrym714, yesterday | Read review
“Ocean view is only partial, oceanfront are the best”
 of 5 bubbles JennyLynn25, yesterday | Read review
“Not sure if any rooms were "bad". Ours was very satisfactory in all aspects.”
 of 5 bubbles mallardConnecticut, yesterday | Read review
“Room 520 view was amazing!”
 of 5 bubbles _lauriesnav, 2 days ago | Read review
5 of 5
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