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Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

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Avenida Constituyentes 2 Centro, Gonzalo Guerrero, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
41 people are viewing this hotel
Hotel direct offer!2021 Kickoff Sale
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (19461)
Room & Suite (4234)
Pool & Beach (3346)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#33 of 282 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Overlooking the palm-lined beaches of the Caribbean Sea, our AAA Four-Diamond Hilton Playa del Carmen, An All Inclusive Resort is an elegant getaway for sophisticated relaxation. Relax in our light and airy all-suite accommodations featuring a private balcony, complimentary WiFi, pillow menu, mini-bar, double jetted tubs and rainfall showers. Choose one of our beachfront or swim-up suites for a large living room, additional amenities and direct access to the water. Discover designer boutiques, handcrafted goods, vibrant bars and entertainment just outside our doors. Within walking distance to the famous Fifth Avenue, our resort puts you in the heart of Playa del Carmen’s trendy attractions. Unwind with a holistic spa experience at SPAzul, including a Temazcal stone steam bath, couples treatments and salon services. Enjoy our Olympic-sized lap pool, tranquil relaxation pool, large fitness center, rooftop tennis court, water activities and more.
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Room & Suite (4,234)4,234
Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Airport transportation
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Fishing
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Flatscreen TV
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Great View
Languages Spoken
English, Spanish
Hotel links
Special Offer:2021 Kickoff Sale

Location

Full view
98Great for walkers
Grade: 98 out of 100
161Restaurantswithin 0.3 miles
35Attractionswithin 0.3 miles
21,372Reviews2,887Q+A100Room tips
Traveler rating
  • 16,809
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Time of year
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Popular mentions
Amy W wrote a review Jan 16
Chicago, Illinois5 contributions
My friends and I visited (just four of us) this past week and quickly overcame any “COVID anxiety” we may have had. The resort was very beautiful and given current circumstances, it was very clean! I keep telling people I felt as safe in Playa/Hilton as I do at home. All staff wore masks and eye coverings, hand sanitizer and alcohol foot wipes everywhere, and temp checks and staff screening consistently. As important was the experience, we loved it! The whole staff was friendly and attentive. Lenin Escobedo, in the pool service, was AMAZING! He was so friendly and took care of us everyday, knowing our drinks and saved us chairs day after day! If he had to step away he made sure we knew who was covering. He is GREAT! The pool entertainment guys (Mauricio and Poluz- I think) were very nice and checked in everyday. Thank you Hilton Playa del Carmen for helping make this last year of craziness melt away my stress!
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Date of stay: January 2021Trip type: Traveled with friends
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hdurband wrote a review Nov 2020
Sioux Falls, South Dakota24 contributions26 helpful votes
+1
Hotel's Favorite
What an absolute beautiful resort and seriously the staff is nothing short of amazing. We got to experience Hurricane Zeta but having to spend 18 hours on the floor with no alcohol but honestly the staff did everything to ensure our safety. After the hotel was deemed safe we were able to return to our rooms and enjoy the rest of the resort. The management and all staff seriously made this trip. Everyone was so kind and willing to help out in any way they could. In regards to Covid, I felt so very safe. All the staff had masks and were cleaning constantly. The resort itself is beautiful, yes we missed out some restaurants because of the hurricane, but the food was deficits. The favorite from all of us was the Asian, so fantastic. The gym was amazing, so much equipment that you never feel rushed to get off. The rooms are beautiful and would definitely recommend the swim out junior suites. It was so awesome to walk outside and enjoy your own pool especially with pandemic. Leonardo kept our drinks flowing by the pool, he would come around every 30 minutes to ensure we were all set. Carlos, the entertainment guy, was nothing short of a miracle. He kept us calm and relaxed during the Hurricane and ensured our needs were met-amazing customer service. He kept coming back to ensure we were ok-this meant so much to all of us! Diego was also amazing, he continued to check on us throughout the night of the Hurricane and when it was time to go back to our room, he personally escorted us. Honestly besides the Hurricane, this resort is top notch. Amazing food, amazing service, and beautiful facilities. The cleanliness was outstanding. I will definitely be coming back. Thank you Hilton for keeping us girls from South Dakota safe and for showing us a great time!
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Date of stay: November 2020Trip type: Traveled with friends
2 Helpful votes
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Response from Alfredo Garcia, Marketing at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Responded Nov 11, 2020
Dear hdurband, Thank you very much for the time you took to share these beautiful words about your experience at our resort. It is indeed an extraordinary event to experience the pass of a hurricane, and I am so glad to hear you felt safe and well-taken care for. Thank you so much for acknowledging our team members, and for your praises to our food, facilities, cleanliness, and resort overall. We sincerely cannot thank you enough for all your support, and cannot wait to welcome you all back and pamper you again!
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una_mas_chela wrote a review Jan 16
philadelphia8 contributions
The best service ever!!! We had amazing dinner at Maria Marie, the chef Alejandro is amazing, great food, outstanding service with our waiter Eulises, we just want appreciate for everything, you guys are the best! Bob and Lyly Neal.
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Date of stay: January 2021
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sergeantsaver wrote a review Jan 16
Kansas City, Missouri2 contributions
We had an absolutely great time at this resort in January 2021. The staff was absolutely amazing and made our stay absolutely the best. From our check-in with William to our servers such as Jua at Kalamenta and Erik pool side we were treated like family. The entertainment staff of Fernando, Polux, and MM were great and fun to interact with. My wife loved her spa treatment and Rebecca made it the best experience for her. The food at every restaurant was fantastic; especially the steak at Maria Marie. The drinks were the best and they never went dry pool side. We will be back to this resort every six months
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Date of stay: January 2021
Location
Cleanliness
Service
Room Tip: Garden View room was the best since it was quiet.
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SamanthaAmador wrote a review Jan 15
10 contributions1 helpful vote
The resort was awesome, the staff was so friendly and attentive and the Entertainment Team was hilarious - there was Always something going on at the hotel! Would a hundo recommend! Mauricio, Fernando, Polux were my favs!
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Date of stay: January 2021Trip type: Traveled with family
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PRICE RANGE
$272 - $528 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal playa del carmen hotel playa del carmen, royal hotel playa del carmen, royal porto real, royal playa de carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
513
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Frequently Asked Questions about Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Which popular attractions are close to Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
Nearby attractions include Coralina Daylight Club (0.1 miles), Ambarte (0.2 miles), and Riviera Maya (0.1 miles).
What are some of the property amenities at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
Yes, parking is available to guests.
What are some restaurants close to Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
Conveniently located restaurants include Harry's, Porfirio's Restaurante, and Rockas Jamaican Kitchen.
Are there opportunities to exercise at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort have an airport shuttle?
Yes, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hilton Playa del Carmen, an All-Inclusive Adult Only Resort located near the city center?
Yes, it is 0.2 miles away from the center of Playa del Carmen.
Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
The staff speaks multiple languages, including English and Spanish.