Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
21,140 reviews
#33 of 281 Hotels in Playa del Carmen
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Avenida Constituyentes 2 Centro, Gonzalo Guerrero, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Full view
View all photos (20,652)20,652
Room & Suite (3339)
Dining (1880)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#33 of 281 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Overlooking the palm-lined beaches of the Caribbean Sea, our AAA Four-Diamond Hilton Playa del Carmen, An All Inclusive Resort is an elegant getaway for sophisticated relaxation. Relax in our light and airy all-suite accommodations featuring a private balcony, complimentary WiFi, pillow menu, mini-bar, double jetted tubs and rainfall showers. Choose one of our beachfront or swim-up suites for a large living room, additional amenities and direct access to the water. Discover designer boutiques, handcrafted goods, vibrant bars and entertainment just outside our doors. Within walking distance to the famous Fifth Avenue, our resort puts you in the heart of Playa del Carmen’s trendy attractions. Unwind with a holistic spa experience at SPAzul, including a Temazcal stone steam bath, couples treatments and salon services. Enjoy our Olympic-sized lap pool, tranquil relaxation pool, large fitness center, rooftop tennis court, water activities and more.
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Room & Suite (3,339)3,339
Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Airport transportation
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Fishing
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Flatscreen TV
Private balcony
Room service
Safe
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Great View
Languages Spoken
English, Spanish
Location
Full view
98Great for walkers
Grade: 98 out of 100
160Restaurantswithin 0.3 miles
36Attractionswithin 0.3 miles
Contact
Avenida Constituyentes 2 Centro, Gonzalo Guerrero, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
21,140Reviews2,852Q+A100Room tips
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Popular mentions
We really enjoyed the resort and our swim-out room. Food was good. Best food was ASIANA, Spice(for Breakfast) and CHEF'S PLATE. I was disappointed that even as all inclusive guest with swim-out room we had to pay $89 a couple to eat at CHEF'S PLATE it was amazing but should be included. We got a SPA package at check in and enjoyed it but the prices were high I felt. There was no nightly entertainment which was a huge disappointment and the entire hotel shuts down at 11:00pm. No drinks available after that. The beach was in poor shape due to recent Hurricane but that is not the hotels fault and we still had fun in the water and walking the beach. The location was amazing right on the pier and walk to 5th ave easy. Resort was beautiful and staff was good. We had a great time.…
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Date of stay: November 2020
Rooms
Service
Sleep Quality
1 Helpful vote
Helpful
Hotel's Favorite
Our most recent trip occurred amongst unconventional circumstances to say the least. After being cancelled in Spring 2020 due to the novel Covid situation we finally made it in October. We had booked the One BedRoom Suite for the first time after almost a dozen Jr. Suite visits in many years. One thing still shines is the people are still so willing to be friendly and help. The food and accommodations were stellar. A big shout out to Marco Mosso at Maria Marie and Jaime at Spice for top notch food and friendly service. One suggestion to anyone booking a room advertised to include Butler's service; at this time they are not including this service and this left us without these conventional amenities. If going this route for the first time, get management involved to ensure you know what is missing!…
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Date of stay: October 2020
Value
Cleanliness
Service
3 Helpful votes
Helpful
Response from Manuel Perez, Director General at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Responded 3 weeks ago
Dear TechLedr, Thank you so much for returning to our beautiful destination. We are so pleased to hear you had an excellent experience while staying with us. I do regret we were unable to provide the butler service you are used to, and I sincerely apologize for it. Rest assure we'll keep working on improving your future stays. Please contact us directly next time you visit us. We'll be delighted to make it right for you. Thank you for your preference and loyalty. We look forward to welcoming you back.
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Ahmed Garduño was wonderful and so attentive to our group. He made us want to come back to Asiana many times during our stay. Absolutely outstanding service. Would definitely recommend this restaurant to family and friends traveling to Cancun.
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Date of stay: December 2020Trip type: Traveled as a couple
1 Helpful vote
Helpful
Ahmed Garduno at Asiana in Playa del Carmen was 5 star perfect! We had 4 out of 7 dinners here with him at asiana because he has made it so special! Next time we are here at the Hilton we will reserve Ahmed for sure!
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Date of stay: December 2020Trip type: Traveled as a couple
Helpful
Ahmed gave us the best service. We highly recommend this Hilton location in Playa Del Carmen and if you can, visit a restaurant with great service such as the Asiana with Ahmed. Overall, a five star experience!
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Date of stay: December 2020Trip type: Traveled on business
Helpful
PRICE RANGE
$272 - $528 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal playa del carmen hotel playa del carmen, royal hotel playa del carmen, royal porto real, royal playa de carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
513
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Claim Your Listing Frequently Asked Questions about Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Which popular attractions are close to Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
Nearby attractions include Coralina Daylight Club (0.1 miles), Ambarte (0.2 miles), and Riviera Maya (0.1 miles).
What are some of the property amenities at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
Yes, parking is available to guests.
What are some restaurants close to Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
Conveniently located restaurants include Porfirio's Restaurante, Harry's, and Rockas Jamaican Kitchen.
Are there opportunities to exercise at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort have an airport shuttle?
Yes, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hilton Playa del Carmen, an All-Inclusive Adult Only Resort located near the city center?
Yes, it is 0.2 miles away from the center of Playa del Carmen.
Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
The staff speaks multiple languages, including English and Spanish.