Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Avenida Constituyentes 2 Gonzalo Guerrero, Playa del Carmen 77710 Mexico
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Room & Suite (4531)
Pool & Beach (3932)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#45 of 333 hotels in Playa del Carmen
Location
4.8
Cleanliness
4.8
Service
4.7
Value
4.5
GreenLeaders Silver level
Overlooking the palm-lined beaches of the Caribbean Sea, our AAA Four-Diamond Hilton Playa del Carmen, An All Inclusive Resort is an elegant getaway for sophisticated relaxation. Relax in our light and airy all-suite accommodations featuring a private balcony, complimentary WiFi, pillow menu, mini-bar, double jetted tubs and rainfall showers. Choose one of our beachfront or swim-up suites for a large living room, additional amenities and direct access to the water. Discover designer boutiques, handcrafted goods, vibrant bars and entertainment just outside our doors. Within walking distance to the famous Fifth Avenue, our resort puts you in the heart of Playa del Carmen's trendy attractions. Unwind with a holistic spa experience at SPAzul, including a Temazcal stone steam bath, couples treatments and salon services. Enjoy our Olympic-sized lap pool, tranquil relaxation pool, large fitness center, rooftop tennis court, water activities and more.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Fishing
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Flatscreen TV
Interconnected rooms available
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Ocean View
Languages Spoken
English, Spanish
Location
Full view
98Great for walkers
Grade: 98 out of 100
246Restaurantswithin 0.3 miles
48Attractionswithin 0.3 miles
Contact
Avenida Constituyentes 2 Gonzalo Guerrero, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
22673Reviews3045Q+A100Room tips
Reviews
Traveler rating
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Most Recent
We spent our 35th anniversary at this resort and had an amazing time! It's a beautiful property and the staff were so accomodating. Our room was spacious and comfortable, the restaurants were all good and they had a real gym so we could stay on top of our fitness goals.
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Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alfredo Garcia, Marketing at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Responded yesterday
Dear PRButterfield, Thank you so much for choosing us to celebrate such a special occasion. We are so honored to hear you had a memorable experience, and sincerely appreciate all the beautiful words about our resort and team members. We sincerely appreciate your preference, and hope to have the opportunity to welcome you again in the near future.
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Hotel's Favorite
Two magical weeks in July 2022 at this magical resort. From start to finish, the staff, the fellow guests, the food, the rooms, the facilities, the entertainment, could not have been better. We made so many new friends. Special mention to Max, Alejandro, Luisa in the entertainment team who made every day so much fun and to Marisol at 24 hr all inclusive and Barefoot who's service and approach to customer relations was exceptional. We were very sad to leave and can't wait to go back. There is nothing to improve on. The management of this resort clearly have a great approach to hospitality and I imagine the staff are very well looked after given the smiles on all their faces. We even had a minor injury and had to see the medical team and they too were amazing. Thank you also to the Discover team who arranged fantastic excursions for us creating unforgettable memories. If you are looking for a 5 star all inclusive adult only resort with the ability to get out and about and explore, we can recommend this resort very highly.…
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Date of stay: July 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Alfredo Garcia, Marketing at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Responded 6 days ago
Dear Radd S. There aren't enough words to thank you for your kind words. It is the greatest rewards to hear of your magical experience. Our goal is to provide long-lasting experiences to our guests, and we are honored to hear this was your case. We appreciate that you took the time to mention the people who contributed to a great holiday, and we'll gladly share your words with them and the entire team. Receive a huge thank you for your preference. We hope to welcome you back many more times as a result of this experience.
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Husband and I went to celebrate birthday and anniversary, and we couldn't have picked a more perfect resort! From check in to check out, service was impeccable! Our room was immaculate thanks to Ms. Maria, who always arrived at the perfect time! The entire resort was spotless and filled with the most friendliest employees always going about their day with a smile and a warm welcome. Entertainment was non stop and had something for everyone! We made reservations for dinner for several restaurants as soon as we arrived for the next five nights but quickly changed them after discovering that we had a favorite.....PELICANOS! Everything we ate there was outstanding. The presentation of the dishes were beautiful and could have easily graced the covers of "Food & Wine" or "bon Appetit"! It was obvious that the chef, Mr. Galileo Briceno was passionate about food, and took great pride in every dish he prepared. Our waiter Mr. Francisco Peba, also took time out to make sure that we were enjoying not just our meal, but our stay at the resort. It says alot about a restaurant when the Chef (as busy as he was) stops by your table to make sure that you are enjoying the meal! Not slighting the other restaurants that we dined in, but the experience in Pelicanos made our vacation!…
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Date of stay: August 2022
Location
Service
Sleep Quality
Room Tip: We were in room 1336 which overlooked the pool and had a beautiful ocean view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alfredo Garcia, Marketing at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Responded 2 days ago
Dear Storyteller787396. We appreciate you chose our hospitality to celebrate this special trip, and heartily thank you for taking the time to share such kind words of your experience. It was an honor to pamper you on your birthday and anniversary, and are thrilled to hear you enjoyed it this much. Likewise, we appreciate your praises to our team members, and we'll be delighted to share your warm words with them and the entire staff. Thank you again for your time and preferring our resort. We hope to welcome you back many more times to our Paradise.
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Average. Stayed there for a week with my family recently, and the experience was not what we were expecting. It’s certainly not an all-inclusive hotel, and you have to pay for good drinks and pool side cabanas. It was our first all inclusive experience, and to be honest I won’t recommend this to any of my friends.
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Pool side cabanas are not free. Good drinks are not free. Decline Playa Collection Tour Invitation.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Alfredo Garcia, Marketing at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Responded 2 days ago
Dear Mahdi, Thank you for choosing our hospitality. We truly appreciate your comments, which allows us to better understand our highs and lows in order to improve our service levels. Likewise, we apologize for any shortcomings that led to your disappointment. We'd like to clarify that our all-inclusive package is designed to cover meals, drinks, and activities throughout your stay; and like any other resort, we offer non-complimentary premium perks that are entirely optional. In addition, there are plenty of complimentary shaded loungers. Thank you again for your time and preference. We look forward to welcoming you back and providing you the memorable stay that you deserve.
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Went for my birthday last week. I was treated like a queen lol I absolutely love this place. Our Butler David went above and beyond and even decorated our pool cabana on my birthday. Everyone was so friendly on the resort. From the wait staff to the housekeeping, would recommend to anyone
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alfredo Garcia, Marketing at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Responded 2 days ago
Dear Mandy R. Thank you for choosing us to celebrate your birthday. We are honored to hear of your positive experience, and appreciate the time you took to share it. One of our main goals is to give our guests a flawless experience, and it is team members such as David who allow us to make it happen. We'll gladly share your words with him. Thank you again for your time and preference. We hope your travels will bring you back many more times as a result of this experience.
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We spent 5 days at the Hilton for a nice family vacation (all over 18). Best Restaurant is clearly Pelicanos, not only because of the great food but also because of the fabulous staff. Rincon (right next to it) follows right after. If you are a Hhonors member, check out the private beach and bar. Word of caution - a lot of sargassum algae on the beach - the hotel does an awesome job to remove them but there is so much new coming every day … only escape from them is Cozumel that has the beaches on the west, so the current with the algae does not hit
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alfredo Garcia, Marketing at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Responded 3 days ago
Dear Dirk B. Many thanks for choosing Hilton Playa del Carmen as your host, and for sharing these warm words. It is very rewarding to hear of your great experience, and we sincerely appreciate your remarks. We'll be delighted to share your words with our entire team. Thank you again for your preference. We hope to welcome you back many more times to our slice of Paradise.
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Just checked in yesterday and can only say I’m so disappointed on so many levels. From check in to getting chairs at the pool. Everything has been an unnecessary hassle. I’ve got 11 more days here. Ugh! I’ve made a mistake booking this resort but am determined to make the best of my time here. Hope my experience changes. It can only go up from here. For reference I stay at hiltons regularly and frequently.
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alfredo Garcia, Marketing at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Responded 1 week ago
Dear KatzMD, Thank you for choosing our hospitality, and for your time to share this feedback. We are extremely saddened to hear of your disappointment. Our mission is to provide you with a rewarding experience, and we would love if you allow us the opportunity to hear you, to address your concerns, and improve your stay. Please, be kind to contact our front office management or write to HUB-HiltonPdC@playaresorts.com We look forward to hearing from you.
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We had a very nice room with a perfect view to the nice surrounding which we really liked. We enjoyed our stay with children And family. Just the weather was a little bit against že but ať all great holiday
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alfredo Garcia, Marketing at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Responded 1 week ago
Dear Peter Q, Thank you for your recent visit to our resort, and for sharing a bit of your experience through this means. We were delighted to host you and your family, and are glad to hear of your positive impressions. We thank you again for your preference, and would love to welcome you back many more times as a result of this experience.
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The property was well kept and very clean. The food and shows were excellent but the service was nothing out of this world. There was only one waiter, Renee Xix at the Maria Petrona restaurant that was very helpful and a good person. Our main complains were that if you don't purchase a cabana, you don't get service at the pool. The beach in front of the hotel has rocks but what they don't tell you is that if you walk just a few steps, you can enjoy the beach. At the beach you don't have to purchase the cabanas and you do get drink service.
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Date of stay: July 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Alfredo Garcia, Marketing at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Responded 1 week ago
Dear Sandra A, Many thanks for taking the time to leave your kind words and observations following your recent stay with us. We are glad to hear that you enjoyed some aspects of your stay. As is our regular practice, we'll analyze your feedback to ensure that all of our guests only receive the very best service. Likewise, we'd like to clarify that every guest receives service across the different pools, and we'll gladly look into this subject to reassure our standards are being followed. We look forward to the pleasure of having you return to our resort soon, and provide you with a memorable experience.
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Gorgeous property, food is clean myself and my partner didn’t get sick but the food didn’t taste good. The swimming pool is great too. Be careful at checkin and DO NOT do the welcome breakfast it’s basically just a sales pitch for a very expensive loyalty program. Service by waiters and cleaning staff were good. Low service rating was for being asked to go to the welcome breakfast even when I tried to explain I don’t have time. Staff insisted that i should go. Low value rating is since the food didn’t taste good I ended up going to 5th ave and eating out even though I was at an all inclusive resort. Great that the hotel is in a central location so i could eat out.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alfredo Garcia, Marketing at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Responded 1 week ago
Dear travelbug572022, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you, and we appreciate that you have taken the time to share your experience through this means. Your comments are greatly appreciated, as they allow us to better understand our highs and lows in order to improve our service levels. Thank you again for your time and preference. We look forward to welcoming you back and providing you a memorable stay.
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PRICE RANGE
$304 - $398 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal playa del carmen hotel playa del carmen, royal hotel playa del carmen, royal porto real, royal playa de carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
513
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Claim Your Listing Frequently Asked Questions about Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Which popular attractions are close to Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
Nearby attractions include Coralina Daylight Club (0.1 miles), Playacrawl (0.3 miles), and Riviera Maya (0.1 miles).
What are some of the property amenities at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
Conveniently located restaurants include Po Thai Restaurant, Rockas Jamaican Kitchen, and Harry's Prime Steakhouse & Raw Bar.
Are there opportunities to exercise at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort have airport transportation?
Yes, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hilton Playa del Carmen, an All-Inclusive Adult Only Resort located near the city center?
Yes, it is 0.2 miles away from the center of Playa del Carmen.
Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?
The staff speaks multiple languages, including English and Spanish.