...Part of the reason why we chose this resort was location being next the to 5th Ave shopping area...

Beautiful beach area/ close to mega shopping/ great location with many off resort options / Hilton honors hotel/ multiple restaurants/ spacious rooms/ oceanfront view !...

...The pool was fun .. the sad part is the beach isn’t the greatest .. especially after coming from Miami .. water comes all the way up so no real sand .. the food and pool make up for it … The hotel is centrally located .. so great location .. beautiful hotel...

...The location is great because it's close to 5th Avenue...

...The location is great for walking into the small town and the grounds are beautiful although there isn’t really a beach with any space...

...The service was amazing the food was delicious and great drinks and really loved the location so close to 5th avenue playa...

...Location is also great as it is within walking distance of 5th ave. Service and food were both excellent...

...You can expect great food, super friendly accommodating staff members, awesome location (right near main shopping areas), great night entertainment, and roomy rooms...

...I love the location so close to 5th Ave for walking and shopping...

...He was entertaining as well as efficient with nighttime ice cream crowd. . No review of this hotel is fair without warning beach walkers that this is not a good location for them...

...The resort is gorgeous, the rooms are beautiful and spacious , the grounds are perfectly manicured and the location is great, nestled just off 5th Avenue in the heart of Playa Del Carmen...

...The location is very convenient and the beach is great with cabanas for guests...

...It's too bad it had to be in a central location that carries throughout the complex...

...Great food , service , location ...

...A fully swimmable beach, lots of chairs and lounges on the beach, endless food & drink being served and a beautiful location...

...It's location is 1 block from 5 Avenida, which is the major tourist attraction with bars, stores, night clubs within walking distance...

...The location is great and I thought the service was very good...

...The location is great with 5th Avenue just footsteps away...

...Loved the hotel, great location, 5th Avenue less than a block away Adults only and all inclusive...

Perfect location near all of the action. The location allowed us to hang out on 5th very late and feel close and safe enough to walk back alone...

...There is a 24hr lounge that has a DJ there but once he leaves NOTHING (none at all on Sundays) no other music, not even a radio/jukebox)...

...The quiet pool does have a bar too, just more relaxing music, we really enjoyed it... They did have a silent disco one night which was a blast!...

...The Hilton now plays to their clients and has evolved into a "spring break" party atmosphere...

...The music around the pool blasts from 11:00am to late afternoon and the games/entertainment provided is all the same, who can do the best stripper impression!...

...Compared to other all inclusive resorts, one thing that stands out is the entertainment provided at the resort... They go all out with decor and festivities to observe the holidays... The rooms are modern, have a large 2 person jacuzzi tub, and are very clean...

...Hilton members had banners on their door, saying welcome back, happy anniversary, happy birthday, etc... We want to express a special thanks to the welcoming Bellmen...

...First, the “cabanas “ aren’t your typical cabana, they consist of a day bed & 2 loungers...

...Entertainment: Tenors were absolutely amazing and we were disappointed we only got to see them once. The silent disco , circus acts and dancers were great to...

...Lots of chairs and beds and still some issues with seaweed... They did have fun nightly entertainment each night... The silent party, DJ's, singers, band, acrobatics were all fun...

...The room was beautiful, the service was quick and the pool was great... There is a smaller quiet pool but I just wish there was a middle ground between being quiet and not being able to have a conversation for 2 hours in the middle of the day because the music is so loud...

...The main pool area has music and entertainment all day. Music starts just after 7:00 am which is when people start to reserve their sunbeds for the day!... Evening entertainment was generally very good with some singers/groups most evenings...

...We stayed in the Presidential Suite which was spectacular. The only con is the loud music and bass that can be heard from the neighboring bars right outside of the resort...

...Music begins daily at 10 a.m. and then there is a "show" or pool party daily at noon...

...If you love to party, want constant loud music all day by the pool you may enjoy it, but for me I go abroad to relax, have quiet time, swim and just generally switch off... Again it also got repetitive with nightly singers singing the same boring songs...

...Vibe: daytime at the main pool is fun time with music and giant beach balls and contests, second pool was a bit quieter but had volleyball and a swim up bar... The area with the nightly shows does not have enough seating...

...The lobby has a multi level seating area with stage making it great for nightly entertainment...

...We did an in-room special dining and a special dining night with a band over the terrace of one of the restaurants overlooking the ocean(infinity dining).There were some great evening entertainments in the main area...

...They had some oil or wax burning and it was a really nice touch...

...Jahnet and Karen from the coffee shop make the best lattes and work so hard to keep the space inviting and welcoming at all hours...

...The pool area music was obnoxiously loud for several hours each day, even carrying over to the beach area...

...The Hilton a Playa, Del, Carmen put an incredible amount of thought, and effort into every part of our stay, from our first steps onto the property, the meals, security, and the rooms. As a Diamond member received a purple bracelet that granted us a few perks like free access to beachfront, covered beds, and various discounts...

...She refused to help us with any of our inquiries, such as getting information about the hotel, checking the availability of rooms, or booking a tour...

...The rooms are huge with an two person whirlpool tub in the room which was great to relax and unwind in...

...You can expect great food, super friendly accommodating staff members, awesome location (right near main shopping areas), great night entertainment, and roomy rooms...

...Rooms were great, bed super comfy, one negative, I did it like that the AC blew directly onto the bed area...

...Cons: The removal of liquor in the rooms was a disappointment, you now have 2 beers stocked per day... Oh, and the motion sensor light in the rooms!... We never had an issue with our rooms, or the cleanliness...

...Maviael at the front desk was especially helpful in changing our room once the area we desired was available... The 24-Hour room is only open for 12 hours...

...We had a partial sea view room which was large and well equipped with a very good sea view and next to the main pool...

...But the Hilton Playa was great - we were very pleasantly surprised by the quality of the rooms, pools, grounds, food, entertainment and the staff...

...The room we had (Junior Suite - Oceanview Balcony) was large and we enjoyed the view, the hammock and the tub!)... The week we were there, the hotel was probably not at capacity...

...Rooms and bathrooms are large, though beds were too soft for our taste. The room we had had a strange motion detector light that went on when you walked from the bedroom to the bathroom...

We had a lovely stay at Hilton PDC... When he delivered the luggage to our guest room after check-in, he gave us a thorough tutorial on how everything in the room works...

...Room: great bed, big TV that turned so it could be watched from different angles, rain shower with plenty of hot water and water pressure, 2 sinks, 2 person jetted tub in the room, easy to control a/c...

...The rooms were huge, with a spacious working in-door jacuzzi... We did an in-room special dining and a special dining night with a band over the terrace of one of the restaurants overlooking the ocean(infinity dining).There were some great evening entertainments in the main area...

...Our poolside, ocean front room included Butler service and Adriano our butler was awesome. He made all dinner reservations, coordinated birthdays for my wife and her friend and made sure our rooms were always stocked with extra beer and drinks...

...After checking in I had to switch rooms the first room smelled wet and moldy. My brother and I, had separate rooms, we were both denied a guest pass for our friends... German Gonzales, the guest service representative, Stated that there would be a charge for one night, then stated he stated the charge for our guest would be for a two night stay...

...The following day a manger did call my room and ask me what happened and I was told he will look into the matter but I received no updates...

...The resort is beyond beautiful and the rooms are always a luxury to stay in... These people went above and beyond to make sure that our most recent stay was the best!... We had a couple mishaps with our room (tiny balcony, and some noise from the people that were staying above our room) but both of these issues were addressed immediately and fixed in a timely fashion... We now know that we will request a room on the top floor for our next stay...

...We were asked to upgrade from an “ocean view” to an ocean front room upon arrival for a fairly inexpensive rate... The room had an awesome view of the ocean and pool along with a huge balcony... The room also had a giant hot tub inside...

...We arrived on Saturday afternoon and checked into our first floor ocean view room with a pool outside to find that our room smelled of mold and mildew. We should have requested a room change that afternoon, but waited until the next morning and the staff nicely moved us to another room on the second floor and it was fine...

...The alcohol is watered down so don't expect anything from it unless you buy your own alcohol... This was our first trip to an all inclusive in Cancun/Playa del Carmen and I cannot see coming back... Not the Hilton experience I was expecting for the room was were staying in...

...Twice we reserved an Ocean View Swim Up room, both times the reservation somehow becomes Ocean View only and you can pay extra for an upgrade. Also the prices have more than doubled in 5 years... Even tried to check out but of course no refund for the days not yet used...

...Also, if you don’t purchase a cabana ($130&up) u can’t use the pool chairs placed right at the edge of the pool 🤦🏾‍♀️. U only have access to chairs that are behind the cabana😡... After 10p we felt like we were in a senior citizen retirement home... The brand tequila they used for our mixed drinks SUCKED... For the price we payed to stay at the resort, we definitely was expecting more... We have stayed at numerous resorts in Mexico (PDC) for longer time frame, more amenities, more pools n paid less... So for those reasons, we were very disappointed and we would never return or recommend this resort...

...The only challenge we had was you could not get a chair at the pool without purchasing a cabana and they were pricey at $130.00 for weekdays and $170.00 on weekends...

...My room smelled like mildew and had gnats for my entire 5-day stay. There were barely places to lounge by the pool unless you paid $170 to rent a cabana...

...The pool was nearly impossible to get a chair at... In order to use a cabana you had to pay $170 a day for full access... And you must make reservations for the cabana... The staff was pleasant, but we truly felt nickel and dimed by possible up charges...

...However, if you go to all-inclusive resorts in Mexico to spend time by the pool and or on the beach, think twice before booking into the Hilton Playa Del Carmen... $109 U.S. a day the week of March 13, 2023... The result is that unless you pay, or do the towel thing, early in the morning, you will not be able to enjoy the pool and or the beach because there will not be a place to put your towels and stuff... Hilton Management's greed to squeeze every dollar possible out of their guests is so bad, they are in denial of the problem and do not accept the scores of reviews complaining about it... Don’t go for a long swim or walk on the beach... And for goodness sakes, don't relax or act like you are on a vacation!...

...However, the cabana thing is really a big issue... The cabanas have to be rented out daily and they aren't cheap... Depending on the area they range from $110 to $190 a day (in US dollars)... I still do highly recommend this place but if you are on a strict budget than and love to lounge on the pool then maybe choose another that doesn't have this issue... But if you have the finances then I would definitely say come to the Hilton in Playa Del Carmen...

...The "entertainment" at the pool was non-stop, cheesy and very annoying to listen to... The amenities were somewhat limited within the (pretty expensive) all-inclusive price... Any chair that is remotely close to the pool is reserved for those who pay an additional $200 a day for cabanas (you get cabanas AND all the pool chairs around it when you rent a cabana)... On our tour the first day, we were told that the cabanas were off limits unless paid for but the beach cabanas and pool chairs were first come first serve and we were asked to move twice the following day from 2 areas that we had been previously told we were allowed to sit in... I have no problem paying extra for a cabana, this is common in most resorts, but was disappointed that you could hardly sit next to the pool without paying more as well...

We have done 6 all-inclusive trips in total, 2 of which we stayed at this resort when it was the Royale (now a 3rd as the Hilton)... The upcharge on some alcohol is something that has steered us away from many resorts; if you say all-inclusive, just make it "all" inclusive... No one wants to abide by a watch when on vacation!... They have lined the pool with cabanas for rent, the chairs between the cabana and the pool are for cabana use only, so there are VERY minimal poolside chairs without paying $130+ per day to use...

...The property is now owned by the Hilton and they have completely destroyed the entire resort. They charge an upgrade fee for multiple things and the quality of alcohol is absolutely horrible... Please know that we are not picky travelers but do expect to get what we are charged for... Please do not waste your time or money at this establishment... There are several other resorts that far exceed the services and amenities provided by this hotel branded under the name of the Hilton... It’s a shame that this resort had the entire package at one time and sold out to less than adequate corporate chain hotel line that is only concerned with cutting corners to maximize profits...

...It is to upsell Playaclub, something we were not the least bit interested in...

...I have to say the alcohol they serve is subpar at best... I don’t expect top shelf at an all-inclusive but for $600 a night I expect better... So much that I’m not sure if I would stay there again based solely on that... They really, really need to upgrade the alcohol for the price that was paid...

...We long for the days when this property was The Royal. This property could do so much more, first off stop the money grab around the pool, unless you spend $80USD it is difficult to get a decent chair position around the pool... Secondly, STOP the reserving of pool side chairs, people put a book on the chair early in the morning and don’t show up until 3pm or never show up... This is not right and leaves many without a chair... This property is perfectly located just off the main 5th Avenue in Playa... I will be hard pressed to make it back here for a 5th time unless they make significant changes and advertise those changes...

...Upon going to dinner the first night I discovered that it would cost me a premium starting at $55 US to get a steak , again disappointed ... We have been to other Hilton resorts in the Caribbean always happy ,would not return here ...

...As far as the booze, be prepared that if you like good Tequilas like I do, be prepared to pay extra in US dollars! Donjulio is extra, nothing what I expect from a 5 star hotel... You want good Tequilas, buy your own at the MEGA outside the resort, few blocks away... You are constantly remined about up charges, at the bar, at the pool and throughout the hotel...

...I upgraded our room to a swim-up suite with ocean view... We also had a bulter with the suite... there isn't really a need for a butler so do not upgrade... They tried to upsale you at every meal and do not serve adult beverages until 11:00 so no mimosa's or bloody mary's...

They are going to try and get you to upgrade when you arrive, don’t do it... We had to ask repeatedly to get our room cleaned and for bottled water and toilet paper...

...I am a Hilton Lifetime Diamond member and very, very loyal to Hilton, but this property doesn't meet Hilton's standards. My wife and I were planning on vacationing at this resort in 2020 & 2021, but Covid kept us from going... We were finally able to visit the Hilton Playa del Carmen in September and had planned on being there for a week, but left after three days, due to being very disappointed with the quality of their food and how watered down all the alcoholic beverages were... We arrived on Saturday afternoon and checked into our first floor ocean view room with a pool outside to find that our room smelled of mold and mildew... We ate at all the restaurants, except the The Chef's Plate, because it had a ridiculous upcharge, which I don't understand, because of the amount of money we paid to stay at this resort... When you walked into each restaurant, there was a glass display with a Tomahawk ribeye and a lobster that you could pay an additional $50 per person and order... I have never experienced this at any other all inclusive resort and felt insulted that this was an upcharge... I tried to order my drinks with "double" alcohol, but it didn't help... It is obvious that Hilton is cutting corners, due to cost and the lack of tourist the last couple of years, due to Covid... Once again, I'm a huge supporter of Hilton, but I would not recommend this property...

...Only problem for me is the extra charge for certain steaks and lobster. Garden view room is great and housekeeping is phenomenal...

...The housekeeping staff stocked our fridge every day. Our room was cleaned and prepared everyday...

...Rooms were always clean after coming back... Plates were all reasonably sized, and you can always get more plates at your sitting...

...So I took a quick shower after my flight. My hair felt off, wonder why, I had body wash, a bar of soap and conditioner…... Tell the front desk, house keeping will bring I was assured... Next day, no shampoo after house keeping came...

...It is cleaned up every morning, sometimes before we are even awake...

...The hotel is completely spotless and the staff cannot do enough for you...

...The rooms are modern, have a large 2 person jacuzzi tub, and are very clean...

Hilton Playa del Carmen is a beautiful smoke-free property in the heart of Playa del Carmen... The rooms are very clean with a large tub in the room and great views...

...The property, the food, the service, the cleanliness, the local shops around the resort and the staff at the resort are excellent!!!...

...Resort was very clean, always staff everywhere handling everything... Quiet pool was very nice as well...

...As many have said, the staff, the gardens, the cleanliness are all excellent, but this hotel is not 5 star... We also got plastic glasses from the bar after 10pm as obviously no one can be trusted with glass!...

...Resort was well kept and we were very impressed by the wonderful service from every associate we encountered... Erick who handled our cabana service was also terrific, ensuring we never had an empty cup at any point through the day...

...The resort never seemed too crowded, lots of activities, well staffed, clean, spacious, well appointed rooms, all with patios or decks and Playa del Carmen's tourist shopping district right at your front door...

...Everything seemed to be meticulously kept up with employees how took pride in the resort. The pool was spotless and fun with activities going on all afternoon... Towels and chairs were plentiful for our visit... The beach was small, but well kept...

...The grounds are maintained to the highest standard, pools are immaculate and the beach is perfect...

...Yet, now that it is a Hilton we were very impressed with the service, quality, cleanliness, and staff friendliness...

...Our room service was well taken care of by Daniel Mendez. He made sure we had everything we needed in the refrigerator and brought more water minutes later!... I loved that the cups at the pool were plastic ones that can be thrown away after using and not reused... That’s a big plus because I’ve been to hotels where they dip and reuse cups at pool bars which can seem very unsanitary... Another wonderful plus is that the glasses, plates, and utensils in the restaurants are very clean, as well as the tables and floors...

...We had to ask repeatedly to get our room cleaned and for bottled water and toilet paper...

Let me start by saying, this hotel exceeded my expectations... The resort, our suite and all facilities were impeccably clean...

...Everyone was super nice and very helpful, right down to the great job that our housekeeper, Pamela Espinoza provided...

...Staff is wonderful and the rooms are clean and quiet. I stay at several different hotels for work, and this is by far the nicest place I have stayed in...

...From the minute I walked in the lobby there was overbearing noise. The pool, the restaurants, the lobby/theater, even too much noise on the beach...

...Never heard any noise in the evenings...

...All and all it is a nice resort but the fight over chairs and the constant up charges for restaurants and beds and the noise, makes my return doubtful...

...We were in building #3 and never heard noise coming from the large pool...

...What took away from the overall good experience was the noise level at what we hoped would be a relaxing place... Perhaps if it were held at the smaller pool or somewhere where it didn't impact the majority of the hotel guests....High noise level seems to be common at the hotel...

...We had a couple mishaps with our room (tiny balcony, and some noise from the people that were staying above our room) but both of these issues were addressed immediately and fixed in a timely fashion...

...However, what let this hotel down was its management when we had an issue with the horrendous noise of a broken down air conditioning unit right above our room...

Immaculate, Clean resort and 5 star service from all hotel staff... He always made sure we were having a good time... Pelicanos has an amazing chilaquiles for breakfast... If u are hungry after all the restaurants are closed you can order 24 hour room service...

Everyone was great at the Hilton Playa, from the day we arrived to the day that we left we were fully taken care of, greeted in every passing, and offered multiple options of beverage, food activity, and recommendations outside of the resort. I would call out specifically one person Benny who works in the baggage area... Benny took the time out of his busy day to greet and just talk, providing me insight to local attractions, options for places to save money but not lessen the experience... Benny is a valuable asset to the Hilton Playa...

Please note what rooms you select, I chose Jr. Suite ocean view 2 beds... Front desk had issues with the previous guest so they ask me if I would take another room with king bed and they would give me $100.credit and we could move in the Jr... Credit because the price for the spa was $489.00 and they charge my credit card $401.00 which clearly shows no deduction should been a $100.00 deducted...

We are staying here right now and this staff is the most attentive, supportive and professional group that I may have ever encountered... We are both Hilton Diamond members and travel quite a bit usually staying at Curio Collections, Waldorf, Conrad etc…... Our room is nice, and we got the upgrade plus everything else you would expect as a Diamond member and more... Also stop complaining that you didn’t get unlimited bottles of Don Julio 1942 ( probably one my top selections but I know the cost), as with the A5 Wagyu you might have an additional cost right???... Also, leave a gratuity for servers/staff that go above and beyond, trust me they are working extremely hard and deserve the recognition...

We have visited the Mayan Riviera often, and the Hilton Playa del Carmen is by far the best resort we have stayed at... The resort never seemed too crowded, lots of activities, well staffed, clean, spacious, well appointed rooms, all with patios or decks and Playa del Carmen's tourist shopping district right at your front door... I have recently become disabled, and can't say enough about the wheelchair accessibility in the resort... Staff eagerly offered assistance throughout the resort...

Stayed at Hilton Playa del Carmen which is located off of 5th Avenue... The a la Cartes were very good, small portions so we were always hungry an hour after eating...

...Secondly, STOP the reserving of pool side chairs, people put a book on the chair early in the morning and don’t show up until 3pm or never show up... The room was clean and we were happy with the drink and food service... However the dinner restaurants were average to below average...

...Upon going to dinner the first night I discovered that it would cost me a premium starting at $55 US to get a steak , again disappointed . The resort is Clean and beautiful all staff are great ...

...Our poolside, ocean front room included Butler service and Adriano our butler was awesome. He made all dinner reservations, coordinated birthdays for my wife and her friend and made sure our rooms were always stocked with extra beer and drinks...

...Security did there job sent us to the front to get passes for our guest... (My sister also had her own suite at the resort) Mr. German Gonazeles informs us there is a 90$ per guest fee after asking my suite number... I agree and begin yo give him my card that he asked for... And he turns and gets the night manger Miss Rosari Ortiz which then tells me it’s a 2 night fee policy not one... My sister lets her know that we will be contacting her Manager... I walk off at is point because the service was horrible and not handled in a professional manner... Upon check out I was asked about my stay and I let this manager know the same thing...

This was our first time in Mexico and we will 100% be going back because of our experience at The Hilton Playa Del Carmen. My husband and I both agree that we’ve never experienced service like we did at this resort... We’ve stayed many places around the world and their hospitality was TOP NOTCH... The whole team at the Hilton was incredibly nice and welcoming... Every time we walked passed a staff member they said hello with a smile... The service was great, they offered 4 food items (but if you wanted an additional option they were completely accommodating, drink service was top notch, and it was so nice to relax out of the sun for some hours, but still enjoy the entertainment)... If you are a Hiltons Honor member, there are a set of 10+ cabanas on the beach you can access for free!... I will add, the service was not as prompt as by the pool, but they have a bar right next to the cabanas that was easy to access if there was not a staff member around... Thank you Hilton for such an amazing experience on our Honeymoon!...

Let me start by saying, this hotel exceeded my expectations. As a first timer to Mexico, I felt truly taken care of & absolutely safe while on the resort... My takeaways from this resort is: Everyone greets you Everyone goes above and beyond Everyone is truly genuine The resort is such a beautiful place...

...Finally after about 2 1/2 hours talking to several people we were provided a cabana at the pool and a meal at Chefs Plate... They tried to upsale you at every meal and do not serve adult beverages until 11:00 so no mimosa's or bloody mary's...

They are going to try and get you to upgrade when you arrive, don’t do it. The butler doesn’t do much, the beach cabana is available anyway for HHonors Member (you aren’t going to like the beach because it is small and there are lots of rocks in the water-wife broke her toe the first day because it was windy and the water wasn’t clear)... We had to ask repeatedly to get our room cleaned and for bottled water and toilet paper... We really enjoyed the food and the service at the bars and restaurants was good...

My husband and I had a phenomenal stay at the Hilton Playa Del Carmen. We were asked to upgrade from an “ocean view” to an ocean front room upon arrival for a fairly inexpensive rate... The staff was so kind, helpful, and respectful and treated us like kings and queens...

This is our second time here so obviously we love it... we came back! Nice resort, good food but what makes it so special is the staff... Everyone goes out of their way to give the best service possible... I have to specifically mention a few because they made such a difference in our stay... Alejandro Hernandez, one of the cabana concierge's, is AWESOME!!... And the pool waiters Erik and Alejandra were always making sure we had our drinks, water, food and anything we desired... All 3 were hard working, kind, fun and professional!!...

...We should have requested a room change that afternoon, but waited until the next morning and the staff nicely moved us to another room on the second floor and it was fine... When you walked into each restaurant, there was a glass display with a Tomahawk ribeye and a lobster that you could pay an additional $50 per person and order... Everyone in the pool area were complaining about how the mixed drinks were watered down... I had no issues with management or the staff, they were very professional and did a great job trying to take good care of you...

...Since Hilton has taken over, they have done away with turn down service and now charge for Cabanas around the pool, which also includes the water lounges in front... Our pool waiter for most of the week was Erick Avila, he kept us "hydrated" with great speed and terrific smiles!... We also were helped by our friends butler, David Huicochea, who made reservations all week for our group of 8... The food was wonderful, and all wait staff very attentive... We also loved that they have a bracelet to get in our room, no keeping track of our key cards!...

...Pelicanos was our go to restaurant for breakfast. You can enjoy an amazing made to order breakfast at the beach cabanas... Equally amazing was the bakery at the main lobby... We'd order cappuccinos and chocolate caramel croissants to go and then head to Pelicanos for our daily breakfast, which included chilaquiles, avocado toast, huevos rancheros, and omelettes... I want to point out that everyone at this hotel is aiming to please you 24/7... Some staff to look out for are Gio in entertainment, Lenin at the pool/beach waiter, Ruben and Julio (waiters at Pelicanos) and Lineth (Pelicanos hostess)... The older gentleman (night shift) at the bakery and Alejandro during the day shift... These beautiful people will go out of their way to make your vacation a memorable one...

...Staff treated us well, food choices are great too. For our lunch we would always end up back eating tacos they are delicious and our waiters Manuel May, David Cruz, Ruben Lopez, and Rigoberto Cantu were the best they already knew what we wanted to drink and made us feel welcome...

...Secondly, STOP the reserving of pool side chairs, people put a book on the chair early in the morning and don’t show up until 3pm or never show up... The room was clean and we were happy with the drink and food service... This property is perfectly located just off the main 5th Avenue in Playa...

Very nice resort, beautiful rooms, great location... Also, servers don't bring snacks to the pool/beach area... Pool/beach chairs and cabanas: All the chairs are taken by 8am or earlier... People put towels on them first thing in the morning and there's not enough chairs for all guests... The cabanas by the pool are not included in your all-inclusive package, which is okay except for they want to charge $110 per day!... As a Hilton member you do get a free cabana by the beach but there's a very small number of those (like 10) and it's on the side of the beach that's not very nice...

We have loved this resort so much we bought 80 weeks here... The cabana situation: they moved the cabanas to the pool’s edge... You really cannot sit at the pool unless you rent a cabana for $74, $110, or $170 per day... And, if you want a cabana at the big pool on a Saturday, it’s always $170... 2 loungers came with the cabana instead of the “first come, first served” set up we are all used to... We were able to get Kettle One (or some vodka that was in the Kettle One bottle) once at the swim up bar... We were called in our room and offered a “hospitality room” the day of departure... Little things like the wonderful smell of the lobby bar bathrooms when it was the Royal were missed!... They had some oil or wax burning and it was a really nice touch... Another thing, there is quite a difference how we were treated upon arrival as opposed to departure... The Tequila bar was my favorite place on the resort!... Now, nobody can enjoy a cigar (which I do realize that isn’t everyone’s preference, but they should have somewhere people can enjoy one and a drink at the same time)...

My sister and I love love this hotel!... Carlos Genis was our waiter at Kalamata restaurant and he was also so nice and welcoming... They really made us feel like queens as they told us we should feel... Loved our waiters Fredy Moo and Ricardo Laguna at Spice and Rincon... They were very top notch and made sure we were happy with everything... Our room service was well taken care of by Daniel Mendez... He made sure we had everything we needed in the refrigerator and brought more water minutes later!... At the swim up-pool bar, Reyes was very attentive and fun!... The best waitress at the pool serving drinks was Alejandra... She was always walking all over the place serving everyone!... I loved that the cups at the pool were plastic ones that can be thrown away after using and not reused... That’s a big plus because I’ve been to hotels where they dip and reuse cups at pool bars which can seem very unsanitary... Another wonderful plus is that the glasses, plates, and utensils in the restaurants are very clean, as well as the tables and floors... Loved seeing Alan come out of the cantina to make drinks during the shows... He also did a fantastic tequila tasting inside the Mixology Cantina bar... Rigoberto was a great manager at Asiana and made sure our experience was supreme... He greeted us both nights we ate there as well as said goodbye when we left... Oh yeah, we enjoyed the spring rolls and fried rice very much!... The room was nice except the light kept turning off in the restroom on me... If you want to know how you can improve, a welcome drink would have been nice as we walked in the lobby to check in on the day we arrived... Also, when ordering a bottle of champagne to the room, they gave me a hard time about it at first... The tequila bar outside downstairs doesn’t have the cool blue lights anymore and doesn’t have Don Julio so I hope that all comes back!...

...We stayed on an accessible room next to the central garden area. The room seemed newly redone and in very good condition... The entire resort is very easy to get to in a wheelchair... Since the Hilton took over the property, there have been some changes... There is a lot of push for upgrade meals... We were told our luggage would be taken to our room... While we waited, we should visit with this person who then proceeded to tell us about how wonderful the resort was and also attempted to lure us into meeting the next day for 90 minutes to hear their special multi-resort offer... However, he was still nice and did move on to trying to sell us upgrade dinners... We didn't like all of the pushing for upsells during this trip...

...My husband and I both agree that we’ve never experienced service like we did at this resort... The buffet was actually one of our most visited spots, especially for breakfast!... We saw complaints before going regarding the additional fees for cabanas, higher end alcohol, and dining experiences, but this did not bother us at all and actually made sense... You have the option to NOT choose to upgrade and everything is included... We did purchase a cabana by the pool one day and we do not regret it... The service was great, they offered 4 food items (but if you wanted an additional option they were completely accommodating, drink service was top notch, and it was so nice to relax out of the sun for some hours, but still enjoy the entertainment)... If you are a Hiltons Honor member, there are a set of 10+ cabanas on the beach you can access for free!... I will add, the service was not as prompt as by the pool, but they have a bar right next to the cabanas that was easy to access if there was not a staff member around... If you want amazing authentic Mexican food, you can walk right out of the Hilton and you have so many other great options at your finger tips...

Let me start by saying, this hotel exceeded my expectations. As a first timer to Mexico, I felt truly taken care of & absolutely safe while on the resort... My takeaways from this resort is: Everyone greets you Everyone goes above and beyond Everyone is truly genuine The resort is such a beautiful place... We did not need to venture out being it’s our first time in Mexico but also our first couple vacation since our children were born... The resort, our suite and all facilities were impeccably clean... It was truly the prefect place to unwind...

...This was our 4th time staying at the resort and there is obviously a reason we keep coming back! The resort is beyond beautiful and the rooms are always a luxury to stay in... These people went above and beyond to make sure that our most recent stay was the best!... We now know that we will request a room on the top floor for our next stay... The activity staff are never too pushy, the cabanas on the beach are free to stay in, the sports bar is always open and serves food 24/7 and the various restaurants scattered throughout the hotel all serve amazing food...

...I upgraded our room to a swim-up suite with ocean view... During a walk I realized the swim-up suites with ocean view were under construction and instead of admitting that they deflected... Finally after about 2 1/2 hours talking to several people we were provided a cabana at the pool and a meal at Chefs Plate... The food was good and lots of options...

They are going to try and get you to upgrade when you arrive, don’t do it. The butler doesn’t do much, the beach cabana is available anyway for HHonors Member (you aren’t going to like the beach because it is small and there are lots of rocks in the water-wife broke her toe the first day because it was windy and the water wasn’t clear)... We had to ask repeatedly to get our room cleaned and for bottled water and toilet paper... We really enjoyed the food and the service at the bars and restaurants was good...

My husband and I had a phenomenal stay at the Hilton Playa Del Carmen. We were asked to upgrade from an “ocean view” to an ocean front room upon arrival for a fairly inexpensive rate... The room had an awesome view of the ocean and pool along with a huge balcony... The room also had a giant hot tub inside... The staff was so kind, helpful, and respectful and treated us like kings and queens... The entertainment at the pool each day and in the lobby was a blast... Other things we really enjoyed: ALL of the food (specifically the turkey wrap at Barefoot for lunch + spice for breakfast buffet each day), a cabana at the pool for 1 day was totally worth it for us (a waiter for all drink and lunch needs along with a bottle of liquor), yoga on the infinity deck (if you’re into working out - they had GREAT class options, just remember to bring your tennis shoes), the 24-hour lounge (great for watching sports & had a pretty great food option to grab and snack on), and the included cabana options on the beach!... We cannot say enough great things and cannot wait to return!...

This was our first trip to Mexico and our first All-Inclusive experience... The staff was always friendly and welcoming... The pool had daily activities or events daily and the lobby events at night always provided a great show... The food options were great, we were never left without options... We did purchase a pool cabana a couple of days but there are lots of seating options around the pool for free that we used on other days... The shopping strip is located less than a block away so shopping was quick and easy and didn’t have to go far from the resort...

This is our second time here so obviously we love it... we came back!... I have to specifically mention a few because they made such a difference in our stay... Alejandro Hernandez, one of the cabana concierge's, is AWESOME!!... And the pool waiters Erik and Alejandra were always making sure we had our drinks, water, food and anything we desired...

...When you walked into each restaurant, there was a glass display with a Tomahawk ribeye and a lobster that you could pay an additional $50 per person and order. I have never experienced this at any other all inclusive resort and felt insulted that this was an upcharge... I wasn't expecting for the restaurants to be five star, but to have a good tasting steak, selection of seafood, Italian and Mexican, but this wasn't the case... Everyone in the pool area were complaining about how the mixed drinks were watered down...

...Since Hilton has taken over, they have done away with turn down service and now charge for Cabanas around the pool, which also includes the water lounges in front. We enjoyed the true "all inclusive" of previous ownership... Our pool waiter for most of the week was Erick Avila, he kept us "hydrated" with great speed and terrific smiles!... We also were helped by our friends butler, David Huicochea, who made reservations all week for our group of 8... The food was wonderful, and all wait staff very attentive... Overall, it's still a great resort, but just felt like these issues need to be addressed... We also loved that they have a bracelet to get in our room, no keeping track of our key cards!...

...The Hilton is centrally located and steps away from fifth avenue where you can enjoy shopping and restaurants. The Hotel is very clean and the rooms are spacious... The beds are super comfy and they also have a Jaquzzi in the room... All of the staff are very friendly and attentive and made you feel welcome... Lenin, who was working at the pool bar area was amazing... He really made sure everyone was taken care of and felt special even though he was super busy... I would definitely rexom a this resort to anyone and I hope to go back soon!...

Most relaxing time with cousins Food was to die for, from coffee to beakfast into lunch especially poolside and then dinner... They really outdid themselves with presentation portions and taste... Everyone was extemely nice and accomodating to all our needs... The service and friendliness of the staff was superb...

...Gourmet restaurants, such as Maria Petrona and Asiana had great dinner options... You can enjoy an amazing made to order breakfast at the beach cabanas... Equally amazing was the bakery at the main lobby... We'd order cappuccinos and chocolate caramel croissants to go and then head to Pelicanos for our daily breakfast, which included chilaquiles, avocado toast, huevos rancheros, and omelettes... Daily night entertainment at the lobby was amazing with professional and spectacular entertainers... Entertainment started at 7:00 pm and end by 11:00 pm... At that time, we'd head out to 5th Ave for shopping or lounge nightlife... I want to point out that everyone at this hotel is aiming to please you 24/7... These beautiful people will go out of their way to make your vacation a memorable one...

...We selected this property primarily because of its "all-adults" offering, which ALWAYS appeals to us!... From all of the help that Suheim Nunez and Diana Bello provided for our pre-arrival arrangements, to the incredible service that Ramirez provided us during our cabana day at the pool... Spice offers the most unique and wonderful food and drink options, and was our favorite place to eat... The room was awesome, with a whirlpool tup and nice balcony with a hammock... Our door had a welcome banner thanking me for my Hilton Brand loyalty... We were provided a wonderful dessert and bottle of champagne for my birthday...

We love Hilton Playa Del Carmen! Staff treated us well, food choices are great too... For our lunch we would always end up back eating tacos they are delicious and our waiters Manuel May, David Cruz, Ruben Lopez, and Rigoberto Cantu were the best they already knew what we wanted to drink and made us feel welcome... Hotel is close the Quinta Avenida and many more places to visit...