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Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Traveler (17271)
Room & Suite (3811)
Pool & Beach (2838)

About

Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
GreenLeaders Silver level
Overlooking the palm-lined beaches of the Caribbean Sea, our AAA Four-Diamond Hilton Playa del Carmen, An All Inclusive Resort is an elegant getaway for sophisticated relaxation. Relax in our light and airy all-suite accommodations featuring a private balcony, complimentary WiFi, pillow menu, mini-bar, double jetted tubs and rainfall showers. Choose one of our beachfront or swim-up suites for a large living room, additional amenities and direct access to the water. Discover designer boutiques, handcrafted goods, vibrant bars and entertainment just outside our doors. Within walking distance to the famous Fifth Avenue, our resort puts you in the heart of Playa del Carmen’s trendy attractions. Unwind with a holistic spa experience at SPAzul, including a Temazcal stone steam bath, couples treatments and salon services. Enjoy our Olympic-sized lap pool, tranquil relaxation pool, large fitness center, rooftop tennis court, water activities and more.
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Property amenities
Room Service
Fitness Center with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Adult pool
Airport Transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Value
Centrally Located
HOTEL CLASS

Location

Full view
Contact
Avenida Constituyentes 2 Centro, Gonzalo Guerrero, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cozumel Airport12 mi
Cancun Airport31 mi
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19,002Reviews
18,488Photos
2,505Q+A
100Room tips
Traveler rating
  • 15,028
  • 2,573
  • 788
  • 345
  • 271
Time of year
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Popular mentions
This was our first trip to Mexico and we couldn't have made a better choice! The Hilton was gorgeous, over the top great service, food, hotel and beach! We especially enjoyed our Valentine's Evening on the beach with great entertainment, food (steak and lobster...YUM!) and
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This resort is the best reosrt we have ever stayed in. the rooms are very comfortable and clean.The restaurants and food are excellant. WE found the staff in the Mediterranean especilly friendly and very helpfull, Packo,Rebecca, Roberto, Jose, and the rest of the staff there
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Response from Lynn D, Gerente at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Responded yesterday
Dear pamandmarkh, We truly appreciate your wonderful comment, it is really nice, and it makes us feel very proud of our entire staff and beautiful property!! Our top priority is to offer an exceptional service to each of our guests and it is very satisfying to read that this was your case.
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I am staying at the resort now. Check in was ok. I am a Diamond member and was disappointed to find out that an upgraded room was not available. The food is good. Breakfast buffet has a good selection. Asiana's is probably the best dinner we have had so far. The service in the
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Response from Lynn D, Gerente at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Responded yesterday
Dear lindrobe, We really appreciate this review. Thank you for giving us the opportunity to host you. We hope you have a great time while you are here with us, please if you need anything dont hesitate to approach to the Hilton Honor´s Desk, it will be a pleasure to assit you.
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Just returned home after a week in this hotel with two very good friends and had a great time here. I had previously stayed in the hotel next door many years ago with my family so I knew the area was great, but this was my first stay in the Royal/Hilton. The staff were
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Response from Lynn D, Gerente at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Responded yesterday
Dear Emmab1968, Thank you so much for your fantastic review! We are very happy to hear that it was a great experience for you, and that you found our staff to be very helpful and attentive, this will motivate us to keep doing our best job! Thank you for choosing us to spend your vacation. We are looking forward to host you again very soon it will be an honor for us to pamper you once more
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Went to this all-inclusive for my annual birthday trip with my best friend and a couple others. The food here was great (especially the buffet, pastries, and pool side pizza place) and there was a wide selection of liquors - some of which were premium. The accommodations were
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Response from Lynn D, Gerente at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Responded yesterday
Dear lsr4545, We really appreciate this review. We are very happy to hear that it was a great experience for you. Thank you for choosing us to spend your vacation. Thank you again for your great review and we hope that you come back and enjoy once again of all our services!
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Album Categories
All photosTravelerRoom & SuitePool & BeachDining Family and Play AreasBusiness Center & Event Rooms
Towel art every day.
View from room of beach and two volleyball courts on the right.
For our 21st anniversary.
For our 21st anniversary
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123456763
Plenty of towels!!! As many as you can possibly want. No IPAs .Some beers they have: Tecate, DosXX, Coors Light
0 votes
Dear Dorothy_c, Thank you for contacting us, we can infrom you that even some brands are subject to availability, we are happy to confirm that we will continue to offer an international selection of spirits to provide our guests a wide variety of options on an ongoing basis. Best regards.
-1 votes
Hi TinaN38, Greetings from Hilton playa del Carmen! During this period all the suites on the Coba Building and Maria Marie restaurant will be closed. Best regards!
0 votes
Hi Carrie B, thank you for contacting us. The renos are due to be done until december 2019. We hope we can have the honor of welcoming you. Best regards!
0 votes
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Dear kcknute, thank you for contacting us! We would like to inform you that we do not have a shuttle service, we have a private transportation Service that is provided in a Lincoln Navigator max for 5 people and has an extra charge of $109 us one way. Thank you.
0 votes
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"ocean front is a very nice option, little more but better view"
"swim up suites are quieter, and away from main pool."
"If you can, get the ocean-front room. The view from the balcony is amazing and the people-watching is second to none."
"Oceanfront, and not oceanview rooms, are the most expensive, but come with a guaranteed canopied bed by the pool and/or beach."
"There is no bad room! Each offering just has different features."
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PRICE RANGE
$293 - $996 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal playa del carmen hotel playa del carmenroyal hotel playa del carmenroyal porto realroyal playa de carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
513
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