We spent our 35th anniversary at this resort and had an amazing time! It's a beautiful property and the staff were so accomodating. Our room was spacious and comfortable, the restaurants were all good and they had a real gym so we could stay on top of our fitness goals.
Two magical weeks in July 2022 at this magical resort. From start to finish, the staff, the fellow guests, the food, the rooms, the facilities, the entertainment, could not have been better. We made so many new friends. Special mention to Max, Alejandro, Luisa in the entertainment team who made every day so much fun and to Marisol at 24 hr all inclusive and Barefoot who's service and approach to customer relations was exceptional. We were very sad to leave and can't wait to go back. There is nothing to improve on. The management of this resort clearly have a great approach to hospitality and I imagine the staff are very well looked after given the smiles on all their faces. We even had a minor injury and had to see the medical team and they too were amazing. Thank you also to the Discover team who arranged fantastic excursions for us creating unforgettable memories. If you are looking for a 5 star all inclusive adult only resort with the ability to get out and about and explore, we can recommend this resort very highly.…
Husband and I went to celebrate birthday and anniversary, and we couldn't have picked a more perfect resort! From check in to check out, service was impeccable! Our room was immaculate thanks to Ms. Maria, who always arrived at the perfect time! The entire resort was spotless and filled with the most friendliest employees always going about their day with a smile and a warm welcome. Entertainment was non stop and had something for everyone! We made reservations for dinner for several restaurants as soon as we arrived for the next five nights but quickly changed them after discovering that we had a favorite.....PELICANOS! Everything we ate there was outstanding. The presentation of the dishes were beautiful and could have easily graced the covers of "Food & Wine" or "bon Appetit"! It was obvious that the chef, Mr. Galileo Briceno was passionate about food, and took great pride in every dish he prepared. Our waiter Mr. Francisco Peba, also took time out to make sure that we were enjoying not just our meal, but our stay at the resort. It says alot about a restaurant when the Chef (as busy as he was) stops by your table to make sure that you are enjoying the meal! Not slighting the other restaurants that we dined in, but the experience in Pelicanos made our vacation!…
Average. Stayed there for a week with my family recently, and the experience was not what we were expecting. It’s certainly not an all-inclusive hotel, and you have to pay for good drinks and pool side cabanas. It was our first all inclusive experience, and to be honest I won’t recommend this to any of my friends.
Went for my birthday last week. I was treated like a queen lol I absolutely love this place. Our Butler David went above and beyond and even decorated our pool cabana on my birthday. Everyone was so friendly on the resort. From the wait staff to the housekeeping, would recommend to anyone
We spent 5 days at the Hilton for a nice family vacation (all over 18). Best Restaurant is clearly Pelicanos, not only because of the great food but also because of the fabulous staff. Rincon (right next to it) follows right after. If you are a Hhonors member, check out the private beach and bar. Word of caution - a lot of sargassum algae on the beach - the hotel does an awesome job to remove them but there is so much new coming every day … only escape from them is Cozumel that has the beaches on the west, so the current with the algae does not hit
Just checked in yesterday and can only say I’m so disappointed on so many levels. From check in to getting chairs at the pool. Everything has been an unnecessary hassle. I’ve got 11 more days here. Ugh! I’ve made a mistake booking this resort but am determined to make the best of my time here. Hope my experience changes. It can only go up from here. For reference I stay at hiltons regularly and frequently.
We had a very nice room with a perfect view to the nice surrounding which we really liked. We enjoyed our stay with children And family. Just the weather was a little bit against že but ať all great holiday
The property was well kept and very clean. The food and shows were excellent but the service was nothing out of this world. There was only one waiter, Renee Xix at the Maria Petrona restaurant that was very helpful and a good person. Our main complains were that if you don't purchase a cabana, you don't get service at the pool. The beach in front of the hotel has rocks but what they don't tell you is that if you walk just a few steps, you can enjoy the beach. At the beach you don't have to purchase the cabanas and you do get drink service.
Gorgeous property, food is clean myself and my partner didn’t get sick but the food didn’t taste good. The swimming pool is great too. Be careful at checkin and DO NOT do the welcome breakfast it’s basically just a sales pitch for a very expensive loyalty program. Service by waiters and cleaning staff were good. Low service rating was for being asked to go to the welcome breakfast even when I tried to explain I don’t have time. Staff insisted that i should go. Low value rating is since the food didn’t taste good I ended up going to 5th ave and eating out even though I was at an all inclusive resort. Great that the hotel is in a central location so i could eat out.
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