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Hilton Playa del Carmen

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Traveler (16871)
Room & Suite (3785)
Pool & Beach (2810)
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Rooms
Dec 23Dec 24
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1 room, 2 adults, 0 children
Standard Room
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About
  • Excellent79%
  • Very good14%
  • Average4%
  • Poor2%
  • Terrible1%
Travelers' Choice 2018 Winner
Certificate of Excellence
GreenLeaders Silver level
Overlooking the palm-lined beaches of the Caribbean Sea, our AAA Four-Diamond Hilton Playa del Carmen, An All Inclusive Resort is an elegant getaway for sophisticated relaxation. Relax in our light and airy all-suite accommodations featuring a private balcony, complimentary WiFi, pillow menu, mini-bar, double jetted tubs and rainfall showers. Choose one of our beachfront or swim-up suites for a large living room, additional amenities and direct access to the water.Discover designer boutiques, handcrafted goods, vibrant bars and entertainment just outside our doors. Within walking distance to the famous Fifth Avenue, our resort puts you in the heart of Playa del Carmen’s trendy attractions. Unwind with a holistic spa experience at SPAzul, including a Temazcal stone steam bath, couples treatments and salon services. Enjoy our Olympic-sized lap pool, tranquil relaxation pool, large fitness center, rooftop tennis court, water activities and more.
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Property amenities
Room Service
Fitness Center with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Business Center with Internet Access
Spa
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Room features
Non-Smoking Rooms
Suites
Air Conditioning
Accessible rooms
Refrigerator in room
Minibar
Good to know
HOTEL STYLE
Value
Centrally Located
HOTEL CLASS
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Reviews(15,729)
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Brucie35
Bradford West Gwillimbury, Canada
9244
Reviewed yesterday
We stayed at the Hilton Playa Del Carmen for 3 nights after being in Cancun for 3 nights. We had a Junior Suite oceanfront walk out room. (tip, upgrade the room it's worth it) This is a beautiful resort. I have nothing bad to say at all, amazing food. Amazing service, just steps from 5th avenue which is always fun. The food here was fantastic! Some of the best meals I have ever had at an all inclusive. We would go back to this resort for sure!!
Thank Brucie35
Seaside544197
10
Reviewed yesterday
Several years ago, my then-boyfriend and I went to the Royal (now Hilton) Playa del Carmen for a friend's birthday. We loved everything about the experience and vowed to come back for our wedding, whenever that may occur. 6 years later, he proposed, and the first thing we did was contact the Royal. Paola, our wedding concierge, was phenomenal. She took care of every detail, answered every question, and made what could have been a stressful wedding-planning experience carefree. Every special request, every last-minute change, Paola took in stride and ensured that we had the wedding of our dreams. Our wedding was perfect, absolutely perfect.

I was a bit worried when the Royal changed ownership midway through wedding planning, but there was not a single falter in service or experience now that the hotel is operating under the Hilton brand name. From the moment we walked through the doors, the service was impeccable. Our room was wonderful, and I would like to thank our housekeeper Luz for all of the special touches - rose petals on our bed every day, a luxurious drawn bath the night before our wedding, and delightful towel animals each day. The service team at the restaurants were equally professional and offered great service. Jorge, the headwaiter, provided us with a beautiful moonlit dinner on the beach, and even our daily meals in the various restaurants were impressive. I wish I recalled the name of the gentleman running the lobby - he was stellar. From day one to the moment he left, the service he provided was absolutely unmatched. He was a star.

We are already looking forward to our 1-year anniversary when we plan to return to the Hilton Playa del Carmen. Thank you to the entire team for making our wedding truly magical.
Thank Seaside544197
dilan b.
11
Reviewed 2 days ago
I want to thank the kitchen, entertainment, lobby, and cleaning girls. It has a perfect apartment in the spa, better attention from the reception. gustavo, raymundo and marco. They are admirable. soon I will come with my whole family
1 Thank dilan b.
Explore130801
12
Reviewed 2 days agovia mobile
We’re still at the hotel. We just went to the tequila bar and I asked for a margarita made with Don Julio, which I have drinking from several of the bars since we arrived. The bartender told me he didn’t have any and that they didn’t have that tequila available. I told him we had been drinking it for a couple of days now. I was told again that it was not available because they had run out and he hadn’t seen it in over three weeks. I told him the bar next door had it and we had it at the tequila bar the night before. He didn’t call anyone to ask, just told us he didn’t have it and offered me Cazadores. I’m paying $600+ a night. At this price point I expect to be treated a better and I definitely expect to have top shelf liquor available, not Cazadores tequila.

There’s too much competition in this town to offer this type of service. Very disappointed!
2 Thank Explore130801
Cwink2015
Annapolis, Maryland
2910
Reviewed 2 days agovia mobile
We had the best visit yet. Our most favorite employee was Armando (Israel). He took such great care of us at Spice that our last breakfast before leaving I gave him a hug! This hotel goes out of their way to make us comfortable. Pool time is great. We met friendly people from all over the world. Tequila tasting class was very interesting. We love this hotel!
1 Thank Cwink2015
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Questions & Answers
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Amanda M
December 7, 2018|
AnswerShow all 2 answers
Response from Lynn D | Property representative |
Dear Amanda M, thank you for contacting us. Yes, all restaurants are included execpt for Chef´s Plate, this one has a sur charge unless you have booked an Ocean Front Suite or upper category. Best regards.
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jc2777
December 6, 2018|
Answer
Response from Lynn D | Property representative |
Hola jc2777, thank you for contacting us. The renovations plan will start in february (phase1) and it is scheduled to be located by the Chichen tower of the Resort (back part or tranquil pool area). It is scheduled to be... More
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Room Tips
"If you want a quieter room, you'll want to be away from the pool."
Seaside544197
yesterday
Read review
"Do not hesitate to choose Hilton Resort"
24dilan
2 days ago
Read review
"garden suites are quieter, with a wonderful terrace veiw, most affordable also"
travelerjosh93
1 week ago
Read review
"They say Ocean front but most rooms only provide a small glimpse of the sea. Its big so be careful on..."
UtahLiz
1 week ago
Read review
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PRICE RANGE
$264 - $755 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal playa del carmen hotel playa del carmenroyal hotel playa del carmenroyal porto realroyal playa de carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
513
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