Hotels.com rates this as a 4 star hotel, Expedia gives it a 4.4/5 rating but I don’t see how that is possible. I would give this hotel a 2.5 star rating. I would say it’s a good 2.5 star hotel but still, I was expecting more. Positives: nice front desk staff; clean room; A/C worked well in the room; good location close to 5th Ave. Negatives: no blankets in the bed only a top sheet, when we asked for one staff said no; No hot water, when we told them staff said just let it run for a long time. We did, to no avail; You can’t put toilet paper down the plumbing; We had to ask for hand towels & wash cloths, they only gave us 2 body towels. We only stayed one night so it didn’t ruin our trip but we won’t stay here again.
This place is very misleading. Sky at is closed and looks like it has been for a while it is extremely dirty and abandoned up there. Rooms are clean but missing many amenities that are shown in the description. Avoid this place and go somewhere else.
We enjoyed our one night stay in Playa del Carmen and we were glad to have chosen this place. Our room was spacious, very clean and had modern furnishings. We booked our room to include a free breakfast (from the healthy cafe/shop next door) but it wasn't worth what we paid; small cup of coffee, 2 pieces of toast and a few small pieces of fruit. However, the hotel has an excellent location - close to the beach, shopping, restaurants and night life. As well, the hot tub on the balcony was amazing and we will definitely come back and book with Soho Playa Hotel again!....minus the free "breakfast."
We had a great stay at this hotel! Small, very clean, close by to everything and with an awesome staff especially our cleaning lady Rubi who took such good care of our room. We felt safe there in terms of our wellbeing while being outside our country as we saw they used to sanitizing rooms which surprised to us. I highly recommend this hotel and we’ll definitely go back.
A little getaway to celebrate a birthday, the weather was a little rainy throughout the day so we decided a nice warm jacuzzi was in order’ the room was a nice suite with a separate sitting area from the huge bedroom with king size bed. The tub is in the balcony, with roll down blinds for privacy. The bed was super comfy after getting all warm and cozy with the jets. A really nice personalized touch was the room was decorated for the birthday! Highly recommend, it’s also close to everything you need or want without being insanely noisy.
I loved my stay time in Soho Playa Hotel. The room is very good and with a lot of space, perfect location, the pool at the roof is awesome, the staff are very helpful and attentive, specially Cynthia that stays at the front door.
This hotel is in a fantastic location and is a stone's throw from Quinta Avenida (the main strip with all the bars, restaurants, and shops) and a few blocks from the beach. We also had wonderful hospitality from all the people who worked here, especially from Cintia who helped us with a bunch of things we needed during our stay. We came in July when it was super humid and hot, so it was always refreshing when we came back into our room with a cool A/C. Overall, we had a great stay and would return again!
I love this hotel, the staff was super friendly and helpful. The room was better than I expected and super clean. Breakfast is only fruit, bread and coffee/tea however it was pretty good. I can’t remember the women’s name in the front desk, but I just wanted to say thank you!
We thoroughly enjoyed our experience at Soho! It’s got an artistic vibe, relaxing and peaceful feeling. The service was impeccable, friendly and professional. The rooftop pool is amazing with vistas of the sea! There is also a great healthy restaurant/juice bar at the bottom of the hotel. Everything you need is within walking distance.
Not a bad value overall for playa but far from 5 stars...friendly staff and good cleanliness cannot overcome how rough everything is around the edges. Tacky sense of style does not help. Honestly for less money Holiday Inn is a way better experience. But if all you want is a clean room, free parking at a good location you could definitely do worse in playa.