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Eurostars Hacienda Vista Real

Traveler (589)
360
Panoramas (9)
Room & Suite (415)

About

#130 of 238 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Hotel Eurostars Hacienda Vista Real is a luxury resort that beckons you to enjoy the pleasures of Mexico´s Caribbean coastline. The hotel has 77 elegant, sophisticated rooms, a swimming pool and restaurant, which offers a buffet breakfast and traditional Mexican snacks for lunch, including chicken fajitas, guacamole, quesadillas and chilaquiles.
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Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Restaurant
Spa
Breakfast included
Fitness Center with Gym / Workout Room
Concierge
Dry Cleaning
Golf course
Hot Tub
Laundry Service
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
Quiet
706Reviews
22Q+A
64Room tips
Traveler rating
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I must say that the stay was not as I had expected although the staff is nice and helpful. The hotel and its amenities are not in a good condition. We are a family of four with kids in their early 20´s so we were glad to find this hotel that offered apartments. The hotel was also said to have a gym and a spa. The hotel is located in a gated community in an environment that resembles a rainforest so the environment there is humid. The environment where the hotel is located is quiet. The room we got proved to be not as advertised, it was of older date, a bit tacky and humid since it is located on the ground floor. On the outside of the room wall is the intake for gas and electricity for the whole hotel! We soon realized that the room (room no. 111) was not in a good condition. The room has two bathrooms where the window of the one bathroom cannot be locked, so it was half-open. Also, the warm water of the sink tap was not functioning so there was no war tap water there. Moreover, the toilet there was blocked so it was impossible to flush. The kitchen had a gas stove were only half out of six burners were functioning and there were only a one pot that we could cook a meal in. Also, there were almost no kitchenware available we could use. We complained about this and asked for another room and this was duly fulfilled so we got a much better room the next day. We tried the gym, but realized that the gym was in poor condition. The gym equipment there were outdated and not functioning properly. Also, there were almost no light there so we had to do our exercises in the half-dark gym room. The pool area is not good since the swimming pool is unclean with lots of leaves and insects in it. Also, you can hardly lazing in the sun there since there is no sunlight in the pool area because of the shades from the trees surrounding the hotel area. On top of this, we had to cut our stay at the hotel short of a one day because of a changing travel plan. We had paid for our stay in advance so we was supposed to get the night we did not stay refunded, but we have never got this one night refunded as the hotel staff promised. The hotel owe us about 500 USD for a one night stay we did not use. To put it short, this hotel has seen better days and needs refurbishment of its operations and the whole property since the property is wearing out due to the humidity in the surrounding environment.
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- thieves - - thieves - They stole 600 euros from the safe of our room. The dirty wet room badly smelling hot shower water or cold a real disgust even miserable breakfast is prepared in a lazy manner. Disgusting. Ha ha ha the pool an open sewer. The pool bar a dump with sink and another all rusty. Of thieves in all respects no rude respect. They did not give us any word of comfort for the theft we received. For my part there is a band among them and they know well who stole the money and how they were stolen. We are disgusted that such a thing has never happened. Believe me pay attention to that hotel. We almost felt spied on. Hotel of horrors. Thieves and disgusting.
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Our initial room was very small and the jacuzzi had no hot water. We upgraded to a bigger room which was nice but the last day the AC froze. The place is nice but is in need a lot of maintenance. Do not get in the pool, I doubt the water is filtered.
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Just visit in the hotel for 6 nights, Service is really bad !! There’s no one that take your stuff to the room,u need to do it yourself, Hot water was off for few hours , Internet is off for 48 hours , No manager on site !!!
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We were impressed by the spacious rooms and the green and quiet area where is the hotel placed. Our room had a kitchen and big fridge. Unfortunately poor equipped (no knifes, no cutting board...) The air condition was strong, but very noisy. So for sleeping we had to switch it off and leave the door open to get cool air from the leaving room. The worst thing were the beds. The mattress was like 30 years old very bad experience with it. Because there was a sargasso on the beach we decided to use the pool. But it was a disappointment because the water was cloudy. Using a gym was impossible, because the air condition was not working.
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PRICE RANGE
$58 - $182 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
77
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