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Hotel Hacienda del Caribe

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Hotel Hacienda del Caribe
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284 Reviews from our TripAdvisor Community

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Showing 140: English reviews
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Michigan
Reviewed 6 days ago NEW

I stayed in a room on the third floor and it was great. I had a balcony overlooking the pool and just left the slider open with the screen closed during the day for a nice fresh breeze in the room. At night closed the slider and used the ceiling fan or a little AC and slept great. The hotel...

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Helpful?
Thank mwatsg
Reviewed 1 week ago via mobile

This place was recomended by an Amercian couple we met in Mahahual due to it's proximity to the ADO buses. It was beautiful . Helpful staff. The Led Zepplin cover band at 3:30am was the only problem. The Hotel Hacienda real Caribe was super However, I would also like to give a shout out to El Hotel Caballo Blanco in...

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Helpful?
Thank Jimi A
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hola Jimi! Thank you so much for your comments. Serving you is a privilege!

Montreal, Canada
Reviewed 2 weeks ago

We were at Hacienda del Caribe the second week of January and we loved staying there. The room was spacey, had all the necessary accommodations and most importantly the Hotel is close to the beach, approximately two minutes walking distance. The staff was more than friendly, and I would like to highlight Carmen's service, always greeting us with a huge...

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Helpful?
Thank GKnight7
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello Thank you so much for your comments, we look forward to hosting you. Serving you is a privilege!!!!

A TripAdvisor Member
Level Contributor
6 reviews
4 helpful votes
Reviewed 2 weeks ago via mobile

On checking in, the person at reception charged us $1800.00 instead of $150.00. After realizing her mistake she only refunded part of it, and refused to cover any fee we would be incurred by the bank. She refused to let us speak to anyone else at the hotel. She made one phone call she told us was to Australia and...

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Helpful?
Thank A TripAdvisor Member
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know. Serving you is a privilege!!!

Tamborine Mountain, Australia
Reviewed 3 weeks ago

Here we go, Big room , coffee maker but no coffee or anything, no fridge, no bathmat, no soap, no flannels, towels were from Moctezuma I the fifth Aztec emperors era, tears in the bed covers, no lift, hot water was good if you waited long enough, the aircon and WiFi worked well though. Whatever you do don't get a...

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Helpful?
1Thank Nick N
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hola Nick Thank you so much for your comments, those help us to improve. Serving you is a privilege!!!

Malmo, Sweden
Reviewed January 5, 2017 via mobile

As many people have mentioned the hotel is beautiful. Very central and only 1 minute walk from the beach. I got a big room on the third floor. The towels were clean but worn out. No floor towel. No soap and the shower hadn't been cleaned, shower floor was filled with sand from the beach and in need of renovation....

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Helpful?
1Thank 12da4H9
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello Thank you so much for your comments, you are very important for us Sorry about the bad experience, we are working hard to improve. We look forward to hosting you ! Serving you is a privilege!

Reviewed January 4, 2017

This was our 8th year staying at this very quaint, cultural hotel. The staff is always so helpful. We most enjoy seeing those who remember us from our previous trips. It is an happy reunion. The rooms are clean and fun with Mexican decor. They are a block from 5th Ave and 2 blocks from the beach. Everything you could...

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Helpful?
Thank Laurie S
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello Laurie! Thank you so much for your comments, you are very important for us. We look forward to hosting you in your home away from home ! Serving you is a privilege!

Reviewed January 4, 2017 via mobile

Basic hotel. Clean rooms and AC worked very well. Restaurant on premises serves surprisingly awesome burgers. Location is superb! Everything is nearby. Close to the beach and 5 min walk to the bus stop that takes you to the airport and 6 min walk to Cazumel ferry.

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Helpful?
Thank Vlad T
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello Thank you so much for your comments, you are very important for us. We look forward to hosting you ! Serving you is a privilege!

Reviewed December 28, 2016

My friend and I are both diplomates in the US and we have recently traveled to Mexico. On 12/5/16 we came back to our room at night with a few friends and when we walked in the hotel, the hotel gate was closed and there was only a security guard on premises. The security guard opened the gate, welcomed us...

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Helpful?
4Thank Idan R
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello Idan! Thank you so much for your comments, you are very important for us. Weed is not legal in Mexico yet, and all rooms are non smoking, so sorry about this 2 things. We called the police because your friends were climbing the main door, again sorry about this. For security reasons visitors not allowed inside the room just...

Dublin, Ireland
Reviewed December 26, 2016 via mobile

Loved this hotel beautiful inside with very attentive staff. Had all you want in the middle of town and only a stones throw from the beach. Try and get a room away from the street as it can get noisy at night. Don't bother getting breakfast with the deal as all you get its treacle coffee and some bread which...

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Helpful?
5Thank ShaneDalton
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello Shane Thank you so much for your comments, you are very important for us we are sorry about how we made you feel about the breakfast, so sorry, we are working on that. We look forward to hosting you ! Serving you is a privilege!

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Airport Transportation
Official Description (provided by the hotel)
Hotel characterized by a Mexican style created to meet the needs of the traveler who appreciates the best quality, privacy and personalized service in a world full of details with flavored Mexico. Hacienda del Caribe is a small hotel so that each of our 34 rooms have charm and personality. We invite you to discover Hacienda del Caribe where serving you is a privilege! ... more   less 

Additional Information about Hotel Hacienda del Caribe

Address: Calle 2 Norte 141 | Entre 5ta Avenida y Avenida 10, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $46 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Hacienda del Caribe 3*
Number of rooms: 34
Reservation Options:
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Also Known As:
Hacienda Del Caribe Hotel
Hacienda Del Caribe Playa Carmen
Hotel Hacienda Del Caribe Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#9 Best Value Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Hacienda del Caribe staff and other travelers.
21 questions
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New York City, New York
27 days ago
2 months ago

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Questions? Get answers from Hotel Hacienda del Caribe staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay somewhere else”
 of 5 bubbles 477nickn, 3 weeks ago | Read review
“No elevator, ask for a ground floor room if the knees and hips are creaky or your balance is off.”
 of 5 bubbles nomadnurse, Dec 15, 2016 | Read review
“ask for room with window”
 of 5 bubbles arunkumarcitla, Nov 30, 2016 | Read review
“All rooms are nice”
 of 5 bubbles melchorm, Jul 5, 2016 | Read review
“Top floors are quiet, away from the street and restaurant, though the surrounding area and courtyard are rather loud.”
 of 5 bubbles choulipatches, May 26, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question