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The Carmen Hotel

Traveler (842)
Room & Suite (175)
Pool & Beach (106)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Carmen Hotel, an adults only Boutique Hotel located on the Beach in the center of Playa del Carmen, steps away for the World Famous 5th Avenue. The Carmen features Keel Restaurant and Beach Club and Deck 5, a Pool and Sky Bar, 5 stories above the beach offering the best views on all of Playa del Carmen!
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Property amenities
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Airport transportation
Breakfast Available
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Outdoor pool
Public Wifi
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Room features
Air conditioning
Minibar
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Value
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HOTEL CLASS
758Reviews
1,031Photos
46Q+A
76Room tips
Traveler rating
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  • 113
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  • 17
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Popular mentions
My husband and I spent 3 nights at the Carmen hotel mar 1-4, 2019 We would highly recommend this hotel. Great location within walking distance to 5th Avenue and all it has to offer. Walmart is a 10 minute walk from hotel. Breakfast is included & plentiful with fresh fruit,
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Response from Isabelle_TheCarmen, Director General at The Carmen Hotel
Responded 1 week ago
Dear srose68, We would like to thank you for choosing our hotel as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you took the time to share your experience on TripAdvisor. We are very happy to learn that your stay was most pleasant, and that you were highly satisfied with our service. We strive to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and hotel. Sincerely, Isabelle.
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Great hotel. Perfectly situated right on the beach an off of 5th with all the shops and other activities. Loved the room and vibrant design. The floor top bar, Deck 5, had fantastic views of the ocean and coastline. Staff were very friendly, helpful, and made if a great
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Response from Isabelle_TheCarmen, Director General at The Carmen Hotel
Responded 1 week ago
Dear Robthetraveler699, Thank you very much for taking the time to write this review, and for recommending us with all TripAdvisor users. We are delighted to read that you found a nice and peaceful getaway at The Carmen Hotel and that we have succeeded in creating unforgettable memories. At The Carmen Hotel, we strive to make every stay as perfect as possible and we will continue working hard in this direction. We hope to see you soon! Isabelle.
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+1
Great hotel. Very clean. Staff was amazing. I felt very safe. Walking distance to everything. Really, everyone was great. The food was really good. The waitress at the rooftop bar was so great. She had braces. I don’t remember her name but give her a raise. It’s on the beach and
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Response from Isabelle_TheCarmen, Director General at The Carmen Hotel
Responded 3 weeks ago
Dear TEEHAT, Thank you very much for your amazing review! At The Carmen Hotel, we strive to give the best service, always. Your comments are awesome and they motivate the whole team to continue working on offering the best service. We are so glad that we exceeded your expetations hoping you can join us once more. We look forward to welcoming you during your next visit to The Carmen Hotel :) Kind Regards, Isabelle.
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This cute property is just beautiful. We especially enjoyed the rooftop pool, bar and lounge. The food is very good not just average. Had breakfast there every day we stayed. And again, the staff is amazing! Elizabeth remembered us from our stay last year! It feels very
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Response from Isabelle_TheCarmen, Director General at The Carmen Hotel
Responded 3 weeks ago
Dear MellylambChicago, Thank you very much for your amazing review! At The Carmen Hotel, we strive to give the best service, always. Your comments are awesome and they motivate the whole team to continue working on offering the best service. We are so glad that we exceeded your expetations hoping you can join us once more. We look forward to welcoming you during your next visit to The Carmen Hotel :) Kind Regards, Isabelle.
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We wanted to stay in the center of Playa- and found that The Carmen had it all! Beachfront for lounging and walking down the beach and just steps from all of the fabulous restaurants and shopping on 5th ave. The room was very modern and very comfortable with lovely bedding,
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Response from Isabelle_TheCarmen, Director General at The Carmen Hotel
Responded 3 weeks ago
Miss Hodges, It was a total pleasure to have here with us! Thank you very much for your amazing review! At The Carmen Hotel, we strive to give the best service, always. Your comments are awesome and they motivate the whole team to continue working on offering the best service. We are so glad that we exceeded your expetations hoping you can join us once more :) We look forward to welcoming you during your next visit to The Carmen Hotel. Kind Regards, Isabelle.
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Album Categories
All photosTravelerRoom & SuitePool & BeachDining Business Center & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorThe Carmen Hotel
The Reef ocean front suite at The Carmen Hotel
Professional photo exclusively commissioned by TripAdvisorThe Carmen Hotel
The Grand ocean front suite at The Carmen Hotel
Professional photo exclusively commissioned by TripAdvisorThe Carmen Hotel
The Grand ocean front suite at The Carmen Hotel
Professional photo exclusively commissioned by TripAdvisorThe Carmen Hotel
The Capitans ocean view sky bar suite at The Carmen Hotel
View from Reef Suite with partial ocean view
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Hi Rob, welcome to Paradise :) Our suites with jacuzzi are: Grand Ocean Front and Owner's Suite. All our Suites rates include American breakfast. Hope to see you soon, Isabelle.
0 votes
Dear Sharon, How are you? Thank you for considering us for this special trip. By booking directly with us, you will have to pay 1.50UD per room, per night, corresponding to the city environmental tax.As far as the pool, I am confident you will fee just great. I might suggest to consider that we are located in th heart of the party zone and that, despite our double glazing windows, there might be some noise at times. Finally, our bar is located on the rooftop, the only rooftop beach front in Playa del Carmen! You can see pictures on our website :) See you soon...? Isabelle.
0 votes
Is the price I see at booking the final price or will I have to pay anything extra at check-in?
Hi... I'm unsure what price you see, however the price we where quoted was at the hotel as we hadn't booked. There where no extra costs except for add ins unless you chose all inclusive..
1 vote
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Dear rsmtz: Yes!! we are open to public and it will be a pleasure that you visit us during your stay in Playa del Carmen We have minimum consumption per person as follow: $300 pesos, Monday to Sunday (women) $300 pesos Monday to Wednesday. And Thursday-Sunday $500 pesos (men) Schedules: Monday 1 pm to 9 pm Tuesday and Wednesday 10 am-9 pm Thursday to Sunday 10 am-11 pm If you require a reservation, we are at your service!
1 vote
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Hi , is the lifestyle charge of 43 dollars per day , per room , or per person. Thanks
Hello, the lifestyle fee is per day. Have a grea day!
1 vote
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12345610
"Ask for a lower floor if you don't want to hear the music at night"
"Sunrise Oceant Front Room"
"Ocean Front is the best, Ocean View is along the side of the building, I would call it partial OV."
"Botique hotel , small with great service and location Our room 303 did not have good view... (was near elevator away from beach)"
"309 was a nice corner suite with partial sea views"
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PRICE RANGE
$138 - $375 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
alhambra playa del carmen
FORMERLY KNOWN AS
Hotel Alhambra
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
37
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