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Ikonik The Carmen Hotel

Calle 8 Nte. No 876, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (886)
Room & Suite (206)
Pool & Beach (113)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 07/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#43 of 276 hotels in Playa del Carmen
Travelers' Choice
Ikonik The Carmen Hotel is a "Lifestyle Hotel" featuring suites designed in a unique modern style. The architecture of the hotel looks like a boat, the hotel has a Sky Bar with infinity pool, a deluxe restaurant plus a variety of high class services of a 5 star hotel.
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Full view
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Infinity pool
Coffee shop
Adults only
Rooftop terrace
24-hour front desk
Rooftop pool
Outdoor pool
Poolside bar
Breakfast available
Breakfast in the room
Rooftop bar
Currency exchange
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Flatscreen TV
Hair dryer
Room types
Ocean view
Good to know
Ocean View
Languages Spoken
795Reviews58Q+A78Room tips
Traveler rating
  • 605
  • 119
  • 32
  • 17
  • 22
Time of year
Traveler type
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Selected filters
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  • English
Popular mentions
Tony V wrote a review Apr 2020
Ottawa, Canada1 contribution2 helpful votes
I stayed at this hotel in February of 2020 and checked out early March (10 days). Overall the hotel was good BUT I was overcharged over 500.00USD on check-in. The hotel claimed local taxes. I check my reservation details once I got settled and realized my reservation had all the local taxes included. The check-in staff admitted their error but had charged my credit card the full amount of the stay event though there was only 24 hour check out notice. The manager assured me I would get a refund yet it has been 6 weeks since I check out. They wanted my personal bank account information to deposit money which sounds suspicious. I paid by Visa, yet they claimed they could not refund my Visa (suspicious). I gave them my e-transfer e-mail and direct deposit account. Nothing...The manager has gone quite BEWARE AND DOUBLE CHECK YOUR INVOICE CONCERNING LOCAL TAXES CLAIM BEFORE CHECKING IN, YOU WILL NOT BE REFUNDED IF THE HOTEL IS IN ERROR
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Date of stay: February 2020
Sleep Quality
2 Helpful votes
Dean S wrote a review Mar 2020
Anchorage, Alaska13 contributions17 helpful votes
Wasn't sure what to expect but the pictures looked cool. When I arrived, It looked just like the pictures! The room was nice and clean and the bed was comfortable. A small disappointment was the "partial ocean view". It was mostly blocked by the funky facade on the front of the building. The rooftop pool/deck is nice but small and has an amazing view. It was awesome to have breakfast right on the beach. The location is perfect if you want to wander on 5th avenue. What really stood out for me was the staff. I wish I could remember everyones name but everybody I came in contact with was friendly, cheerful and helpful. A special shout out to CARMEN and ELI. Their cheerful smiles made each day special and made it hard for me to leave. I will go back again one day!
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Date of stay: March 2020
2 Helpful votes
4-TAY wrote a review Mar 2020
Carmel, Indiana7 contributions3 helpful votes
Eli,Sandra, Malcom brualio, Carmen, Dani Ivan were absolutely fantastic. The service was outstanding and the Food was wonderful. The entire team here is the best I’ve seen in Mexico!!!!!! I highly recommend staying here if you want to be close the beach and also close to 5th Ave.
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Date of stay: March 2020Trip type: Traveled as a couple
1 Helpful vote
darag_p wrote a review Mar 2020
Debrecen, Hungary1 contribution2 helpful votes
8 of us we stayed in the hotel between the 13th of february 'till the 19th. We reserved four rooms. They charged me (pre authoriziation) with 550 Usd (ok it was written, the price of the firsth night for four rooms). I had to pay immediately the price of our whole stay (the card reader didnt work...)! After we checked out i came home, but still no refund of the pre charged money !!! I called them, wrote couple of e-mails, but still nothing!!! The hotel itself is not bad, but during the breakfast the waiters are always forgot something, brought a wrong one etc. The beachfront is dirty with small private beach, so we spent most of our time in the V. floor at the deck bar (expensive !!!)
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Date of stay: February 2020
Sleep Quality
2 Helpful votes
Sebastian M wrote a review Mar 2020
1 contribution2 helpful votes
Absolutely terrible experience at this hotel. Would highly avoid at all costs. In short - huge ripoff in pricing (expect to pay at least $50-$100 extra on top of your rate), dirty rooms with moist/sticky floors, and rude staff. We were super excited to get to the Ikonik. We checked HotelTonight and Booking.com. Although we found pretty good rates ($158 on HotelTonight), we decided to check their website directly. The website claims to offer “Best price guaranteed” and even will “refund the difference plus a 10% discount” if you find a lower price. Naturally, we decided to book directly as they boasted the lowest price: $269. Seemed like a great deal. However, when we arrived, we were shocked. For a 2 night stay, suddenly we received a bill of $362, nearly a $100 additional charge for every possible type of tax you could possibly imagine. Irritated already after spending 45 min at the reception as no one spoke decent English, we went to the room. Another surprise - the floors were sticky, moist and there were random wet patches of water everywhere. The room was dirty, and mostly run down - quite the difference from what you see online. Overall, just a terrible experience and really a place to avoid. Check out the neighbors next door, wish we would’ve booked there (Thompson hotel or something).
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Date of stay: March 2020Trip type: Traveled as a couple
2 Helpful votes
$148 - $301 (Based on Average Rates for a Standard Room)
alhambra playa del carmen
Hotel Alhambra
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about Ikonik The Carmen Hotel
Which popular attractions are close to Ikonik The Carmen Hotel?
Nearby attractions include Quinta Avenida (0.1 miles), Playacrawl (0.1 miles), and 3D Museum of Wonders (0.2 miles).
What are some of the property amenities at Ikonik The Carmen Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Ikonik The Carmen Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ikonik The Carmen Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a poolside bar during their stay.
Is parking available at Ikonik The Carmen Hotel?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Ikonik The Carmen Hotel?
Conveniently located restaurants include Harry's, Porfirio's Restaurante, and Zitla.
Are there opportunities to exercise at Ikonik The Carmen Hotel?
Yes, guests have access to an infinity pool during their stay.
Is Ikonik The Carmen Hotel located near the city center?
Yes, it is 0.4 miles away from the center of Playa del Carmen.
Are any cleaning services offered at Ikonik The Carmen Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Ikonik The Carmen Hotel?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (0.6 miles).
Does Ikonik The Carmen Hotel have any great views?
Yes, guests often enjoy the harbor view available here.