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Secrets Capri Riviera Cancun

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Carretera Federal 387, Cancun Km. 299,, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (11053)
Pool & Beach (2612)
Room & Suite (1752)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 09/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#68 of 271 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Archery
Airport transportation
Valet parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycles available
Diving
Tennis court
Aerobics
Bicycle tours
Billiards
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Tennis court offsite
Board games / puzzles
Nightclub / DJ
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Salon
Steam room
Adults only
24-hour security
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Extra long beds
Walk-in shower
Room service
Safe
Separate living room
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Great View
Languages Spoken
English, French, Spanish
12,923Reviews1,408Q+A100Room tips
Traveler rating
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Popular mentions
Keela525 wrote a review Yesterday
Baltimore, Maryland3 contributions1 helpful vote
Here now for mental health break and this place was not a good idea. Cons:Made two reservations which were confirmed by the concierge Luisa and both times we had an issue. This job is definitely NOT for her and she probably should consider another position. 1st: We made reservations for our Anniversary dinner on the beach at 9pm and there were a few hiccups because Luisa did not do her job to ensure that our experience was memorable. We went to Luisas’ desk 10 mins early as she instructed and she was missing for at least 20 mins so I decided to walk to the beach to see if arrangements were in order and had to ask two workers. They were extremely helpful but that was not there job to assist with this but they did with out hesitation. Not sure when she returned to her desk but needless to say i was not pleased with this process. 2nd: We made reservations on Thursday for a Sunday night dinner at the Japanese restaurant for 8pm so that we could attend a show at 9pm and guess what the hostess did not have our reservations because of a mistake made by Luisa. Here comes Luisa apologizing for her mistake and offering us another slot at 9pm and complimentary strawberries and champagne. We don’t want fruit and drinks we want you to do your job. This was unacceptable because that time frame will not allow us to see the show we looked forward to all day. I’ve never experienced such incompetence from a concierge in all my travels. Pros: Hugo gets 5 stars. He treated us like royalty for the dinner on the beach. We laughed and enjoyed our night. The service we received from Hugo was top notch and definitely memorable. Juan the bartender at the pool and Erik from entertainment were awesome and their energy was unmatched. Can’t forget about Adrian he was very helpful and kind and every time we left the resort and returned he greeted us with a smile and welcomed us back to our home for the next couple of days.
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Date of stay: October 2020Trip type: Traveled as a couple
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ninamjohnson7 wrote a review Yesterday
Ellenwood5 contributions
My husband and I needed to get away. This was a covid-clean environment and the customer service was great. We did the jet ski's on the beach,got couples massage from Josefina and Fell. Those massage where better than my monthly membership to Massage Envy!!! I could go back just because of them.Hotel was great, we really enjoyed our vacation!
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Review collected in partnership with this hotel
Date of stay: October 2020
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erik4816 wrote a review Yesterday
1 contribution
After having to cancel several vacations this year we finally were able to get away. The resort was wonderful, everyone was friendly and the food was great. We were very impressed by the efforts to clean and disinfect throughout the property. The Beatles show was excellent. I would recommend this property to anyone looking for a smaller resort that is adults only.
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Review collected in partnership with this hotel
Date of stay: October 2020
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ccbarnes wrote a review Oct 24
LaPorte, Indiana3 contributions
Food quality and selection is absolutely top notch. As someone who is gluten intolerant and a food snob the wait staff and food options were on point. Beach and pool are both gorgeous with wonderful nightly entertainment. Only problem was the age of this resort is starting to show with maintenance items causing us to not have hot water several times during our stay. Frustrating to take a cold shower in paradise but still a great value for the cost.
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Review collected in partnership with this hotel
Date of stay: October 2020
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Phillip J wrote a review Oct 24
Conroe, Texas2 contributions
My SO and I booked 5 nights here and just returned yesterday. When we booked, it had not been announced they were closing yet. The resorts is in obvious need of maintenance which they are doing before handing over to the new owners; however, it's still in good shape. The beach is beautiful and well maintained, the pool is relaxing and the bar service was good. The food...ok, not great selection and not great but still edible. The drinks seemed watered down but decent. The entertainment was very good, even the special pool dinner night with the Beatles Revolution show. Like most resorts during these times, they are a little under staffed and worse with the eminent closure there has been a lot of turnover in staff. The room was comfortable and relaxing....while they did have water cut off for a few hours one day it was only a minor inconvenience and we weren't upset. The one real complaint, which seems to be common with many resorts at this time, is that there are only a couple of every night restaurants and the other one will change from seafood one night to steak the next, etc... which is fine but to our knowledge we could never find anywhere that there was a scheduled posted. Regardless....after just a day or two my SO, who had never been to an all-inclusive resort in Mexico, was ready to book our next trip as early as March! Unfortunately it won't be here, but, I'm hoping we can find one that as good or better and not over crowded (she's a late sleeper so reserving a beach/pool chair can be a hassle)
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Date of stay: October 2020
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Room Tip: Ocean front rooms, hurry
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Response from Alejandro Velazquez, Ventas at Secrets Capri Riviera Cancun
Responded 2 days ago
Dear Phillip J, Receive our warmest greetings from the riviera Maya, We thank you for your preferrence and we appreciate all your comments regarding our service. It really was a pleasure to host you during your stay and we will take all your comments to improve our service. Kind regards!
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PRICE RANGE
$205 - $501 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
secrets mayan riviera, secrets cancun, secrets capri riviera maya, secrets hotel, secret hotel, secrets capri riviera cancun hotel, secrets playa del carmen, riviera cancun, hotel secret, capri riviera cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
291
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Frequently Asked Questions about Secrets Capri Riviera Cancun
Which popular attractions are close to Secrets Capri Riviera Cancun?
Nearby attractions include Cenote Misterio Maya (4.9 miles), Playa Punta Esmeralda (4.0 miles), and Punta Venado Bike Park (4.3 miles).
What are some of the property amenities at Secrets Capri Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Secrets Capri Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets Capri Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Secrets Capri Riviera Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Secrets Capri Riviera Cancun?
Conveniently located restaurants include Pavo Real by the Sea, Coco's Cabanas, and Arezzo Restaurant.
Are there opportunities to exercise at Secrets Capri Riviera Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Secrets Capri Riviera Cancun have an airport shuttle?
Yes, Secrets Capri Riviera Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Secrets Capri Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets Capri Riviera Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Secrets Capri Riviera Cancun?
The staff speaks multiple languages, including English, Spanish, and French.