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Secrets Capri Riviera Cancun

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8,062 Reviews from our TripAdvisor Community

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Showing 7,638: English reviews
Ontario, California
2 reviews
5 of 5 stars Reviewed yesterday NEW

Had a lovely time !!! Me and my husband first time but not our last the other resorts look dirty compare to ours . We were so happy we stayed here . And we cant wait to go back !!! The staff is so professional and hatd working they made are trip a trip to remember

Review collected in partnership with this hotel

Helpful?
Thank stephlovely84
Noblesville, Indiana
1 review
5 of 5 stars Reviewed yesterday NEW

We went to secret Capri to celebrate our 20th anniversary. We received a warm welcome and the staff made us feel like royalty! With a glass of champagne and a snack as we were starving upon arrival. Our room was specially decorated to help us celebrate our special day. They have us a bottle of wine and provided us with... More 

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Helpful?
Thank Nathalia H
New York City, New York
1 review
4 of 5 stars Reviewed yesterday NEW

The place and the service was amaizing!! I love how everyone was so frendly and willing to help you and give you a postive and wonderful experience. The food of the restaurants were also very diverse and delicious. I will stay here again for sure!! Loved it!

Review collected in partnership with this hotel

Helpful?
Thank karencastro03
Yorktown, Virginia
1 review
5 of 5 stars Reviewed yesterday NEW

I have always been the kind of person that reads the negative reviews first. And, despite the very few negative comments compared to the positives, I'll admit I was a little nervous making this reservation to an unknown area for a resort I'd never heard of before. If you're like me, let me assure you that you have absolutely nothing... More 

Review collected in partnership with this hotel

Helpful?
Thank jwadley23
Orem
1 review
5 of 5 stars Reviewed yesterday NEW

You really need to visit. The staff was friendly, and it was so beautiful. The entertainment was fun, and you really don'the need to do much more than relax and enjoy yourself at this cozy, yet enamouringly beautiful resort.

Review collected in partnership with this hotel

Helpful?
Thank L6723FVjonathanl
Champaign, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW

Secrets Capri was amazing... The buildings were beautiful (even though they are not new). There were a couple water leaks when it rained, but those were repaired within a day. The entertainment team was great! Elizabeth and Lizeth were wonderful. They even knew many of the vacationers names. The food was great, rooms were always clean, and again, the staff... More 

Review collected in partnership with this hotel

Helpful?
Thank curtisr123
Jacksonville, North Carolina
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

Okay, so here's the thing. We have been living and traveling around the world for over 25+ years. We are travel snobs and I am a major foodie snob. So I don't take my 5-star rating lightly. This was absolutely one of the BEST Mexican and Caribbean Resorts we have stayed at to date. From the suite (which they upgraded)... More 

Helpful?
Thank TheHappyTraveler-NC
Los Angeles, California
2 reviews
1 of 5 stars Reviewed yesterday NEW

First of all I shared a room with a friend only to find out the room had become over run with bugs. I told the front desk and after much conversation they moved me to another room by myself. They gave me 2 queen beds and I asked for a king bed. They wanted to charge me additional monies. Tje... More 

Helpful?
Thank Daniel S
1 review
4 of 5 stars Reviewed yesterday NEW

We just stayed Aug 14 to the 21st at Capri. We had a very nice, relaxing vacation. DO NOT GO ON THE TOUR OF ANOTHER PROPERTY-as they advertise it will be 90 minutes round trip. They are trying to get you to join their vacation club! They will try to entice you with incentives, but we were gone FOR OVER... More 

Helpful?
Thank Angie D
Birmingham, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed at this incredible hotel in July/August and it was, without doubt, the most beautiful hotel I have ever stayed in. Staff were extremely helpful and friendly, food magnificent and all on our own white sand beach. The only downside - as it is all inclusive, we all put on at least half a stone.

Helpful?
Thank gloria169
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersBronze level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more   less 

Additional Information about Secrets Capri Riviera Cancun

Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $239 - $573 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
Number of rooms: 290
Reservation Options:
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Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun
Hotel Style:
#17 Top resorts Hotel in Playa del Carmen
#22 Spa Hotel in Playa del Carmen
#23 On the Beach Hotel in Playa del Carmen
#23 Luxury Hotel in Playa del Carmen
#27 Family Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
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