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Secrets Capri Riviera Cancun

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8,495 Reviews from our TripAdvisor Community

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Showing 8,027: English reviews
Chelmsford, United Kingdom
2 reviews
Reviewed yesterday NEW

Best vacation due to a great resort experience. Everything about our trip was fantastic. The staff, the rooms, the restaurant, the booze!!, the spa all beyond great. If you want a truly relaxing time and want to have the best of service I recommend this to you. Thanks Orlando for best service ever!!

Review collected in partnership with this hotel

Helpful?
Thank burnhamfoodie
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW

It is an ok place.. but definitely not for the price. I would have given a 3.0 but get this. There was torrential rain storm and the room above us had a leak... our bed was absolutely soaked. This began at about 11:00 pm. midnight and 4 calls later, nothing was done! The next morning, they offered to move us..... More 

Helpful?
Thank Jules1166
Prattville, Alabama
1 review
Reviewed yesterday NEW

Myself and my husband stayed at this resort for our honeymoon and it was amazing. The staff was very friendly and accommodating and food and activities were awesome! We got the resort and were given two glasses of champagne as we walked through the door it was made it really feel special!

Review collected in partnership with this hotel

Helpful?
Thank brittaninickiel
Athens, Alabama
1 review
Reviewed yesterday NEW

We arrived for our first trip at Secrets. I cannot express how Beautiful this resort is. From the lobby, to the rooms to the Georgous beach views... You most definitely will not be disappointed. If you are looking for serenity and paradise you have found the perfect place. The staff are absolutely AMAZING. They go above and beyond to make... More 

Review collected in partnership with this hotel

Helpful?
Thank april n
Kenner, Louisiana
Level Contributor
79 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 days ago NEW via mobile

Easy check in by friendly staff. Had to wait for about an hour to get into room but was directed to restaurant for food and drinks while we waited. Property was well kept and all the staff were great. Food was good at all the restaurants. Pool was a little cool for me. Beach was lacking in size but I'm... More 

Helpful?
Thank gordontgauthier
SECRC-eConcierge, Social Media Coordinator at Secrets Capri Riviera Cancun, responded to this review

Dear gordontgauthier, Thank you for taking the time to write a review about your stay in our resort. Please be certain that all your feedback have reached our Management and we will work in our opportunity areas. We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.... More 

Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

The front desk was accommodating from the moment we stepped onto the property. Our luggage was marked and taken to our room by the bell service. We upgraded our room the next day without any hassle. The pool staff, especially Juan & Jenry, are fun and entertaining! The last few days they knew our drink orders without even having to... More 

Helpful?
2 Thank jaydog2016
SECRC-eConcierge, Social Media Coordinator at Secrets Capri Riviera Cancun, responded to this review

Dear jaydog2016, Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. We are glad to read that you have enjoyed our staff’s attentive service and pool facilities. We are also delighted to know that you have... More 

New Castle, Pennsylvania
1 review
Reviewed 3 days ago NEW via mobile

We went on our honeymoon to Secrets Capri and LOVED it! If you are looking to lay out on the beach and that's a deal breaker for you, then I wouldn't recommend this resort to you......but the pool, the food, the activities and the staff MORE than make up for the lack of beach area. The food in every restaurant... More 

Helpful?
Thank SherriMazzanti
SECRC-eConcierge, Social Media Coordinator at Secrets Capri Riviera Cancun, responded to this review

Dear SherriMazzanti, First of all, I would like to thank you for your preference in selecting our Secrets Capri Riviera Cancun for your vacation, as well for taking the time to tell us about your recent experience Once again, we thank you for taking the time to share such a wonderful review of your experience with us. Please feel confident... More 

1 review
Reviewed 3 days ago NEW via mobile

This was the best vacation I've ever taken. The food is excellent and the staff is awesome. We did a bike ride with Melissa and she was very friendly and fun. Volleyball a couple times with Ceasar. The bartender Ricardo at rendezvous was fantastic. Super personable and does a very cool "rainbow shot". We met Yosh and Elizabeth at the... More 

Helpful?
Thank All Day Ray S
1 review
Reviewed 3 days ago NEW

My Husband and i had our wedding at Secrets Capri November 26, 2016. It was the best week of our entire lives. We got the ultimate wedding package and had about 30 guest stay at the resort. The staff was amazing and the whole thing was so beautiful and went so smooth i want to relive it over and over... More 

Helpful?
Thank Kelsey S
SECRC-eConcierge, Social Media Coordinator at Secrets Capri Riviera Cancun, responded to this review

Dear Kelsey S, We greatly appreciate your review and the details you have shared and of course, we are grateful for choosing Secrets Capri Riviera Cancun for your wedding. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW via mobile

Treated my brother and cousin and our spouses to 35,15ab5 year anniversary get away. Had great time . The beach is partially eroded on one end (can't fight mother nature) due to some recent storms. We rented the beach Bali beds for5 days and enjoyed. Others hung out in plentiful loungers at pool. Only thing I'd change is thetub provided... More 

Helpful?
Thank Ya G
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersBronze level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more   less 

Additional Information about Secrets Capri Riviera Cancun

Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $296 - $1,254 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
Number of rooms: 290
Reservation Options:
TripAdvisor is proud to partner with Orbitz, BookIt.com, Travelocity, Booking.com, Hotels.com, Expedia and Jetsetter so you can book your Secrets Capri Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun
Hotel Style:
#17 Top resorts Hotel in Playa del Carmen
#22 Spa Hotel in Playa del Carmen
#24 Luxury Hotel in Playa del Carmen
#24 On the Beach Hotel in Playa del Carmen
#27 Family Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Secrets Capri Riviera Cancun staff and other travelers.
657 questions
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Questions? Get answers from Secrets Capri Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms were very comfortable, actually PERFECT !”
 of 5 bubbles 468apriln, yesterday | Read review
“go someplace else”
 of 5 bubbles reptide9269, 4 days ago | Read review
“For best view, 5th floor. Ocean view from 4th floor is hit and miss.”
 of 5 bubbles CROOZ42, 4 days ago | Read review
“pool facing rooms may be nosier”
 of 5 bubbles heather154914, 1 week ago | Read review
“Room 527 has a beautiful view, but the balcony is not covered and you can hear the evening entertainment from the lobby.”
 of 5 bubbles AngieT220, 2 weeks ago | Read review
5 of 5
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