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Secrets Capri Riviera Cancun

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Secrets Capri Riviera Cancun
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8,052 Reviews from our TripAdvisor Community

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Showing 7,628: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed today NEW

First off the entertainment team; Hector, Cesar, Lizbeth, Yoshi, Mono,Valentine all SUPER AMAZING, we looked forward to seeing them everyday. With that said, we were there for our Wedding. Yes a tropical storm rolled in, and yet my wedding coordinator "had the day off", Dolce at the front desk one of the rudest and disrespectful people I have ever met.... More 

Helpful?
1 Thank Lauren M
Cancun, Mexico
1 review
3 of 5 stars Reviewed yesterday NEW

Nightly entertainment is less than average. Food was good but would not come back. Staff was very friendly and rooms were clean. Came on our honeymoon and was not overly impressed. There are also no snacks or alcohol in the room. Most things close at 11pm and if you want a drink you must go into the nightclub.

Helpful?
Thank kkrol1987
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We had the best time here! Food was ok, but the entertainment team is the best! Lizette, Elizabeth, Oscar...love them! Juan the bartender was awesome he made the best drinks on the resorts! I will return because we won a package to come back for free...

Helpful?
2 Thank Lakisha B
Easton
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I enjoyed my time a Secrets. The Staff is amazingly friendly and accommodating. Every day was filled with fun activities, delicious food and excellent exotic drinks. The Bars at night had great dance music and the restaurants on the grounds were all five stars.

Review collected in partnership with this hotel

Helpful?
1 Thank Poohmp3
Wallasey, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We stayed at Secrets for two weeks for our honeymoon and it was absolutely brilliant. The accommodation, food. pool, spa...all were outstanding. The whole stay was made even better though by the caring and attentive staff. Special thanks to Isabel who greeted us warmly every morning at breakfast and to Griselle, the waitress who never forgets your drink and never... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Neil M
Chicago, Illinois
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

All staff of this hotel goes out of the way to make customers happy. The room was cleaned to perfection every day and our bed was made twice daily. Every problem or issue is solved immediately with the smile. From the check-in to check-out everybody were very nice.

Helpful?
2 Thank KPAKULA
Sheridan, Wyoming
1 review
5 of 5 stars Reviewed yesterday NEW

We found the room very nice, ocean front view! The room steward always had a little surprise for us when we returned to our room, ie roses, towels shaped into swans, pedals on the bed/floor, etc. The meals were excellent, fresh fish and the Veal were fantastic! The bartenders and waitresses were all friendly and gracious! Loved our visit and... More 

Review collected in partnership with this hotel

Helpful?
Thank 282barbp
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

Fantastic hotel, great staff. 5 a la carte restaurants. Good entertainment all day. Fantastic evening shows. Only criticism really only one sports bar. Beach very narrow but sea lovely and warm. We had a great deluxe ocean view room on ground floor, very clean but furniture a bit dated.

Helpful?
1 Thank Ian J
Apple Valley, Minnesota
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

If you want to relax this is the place to go. The rooms are really nice and clean. I would say that the food is okay, I didn't go hungry over the days I was there but when they try to class some of the restaurants as high class I'm a little doubtful. I think for the price we paid... More 

Helpful?
2 Thank Doreen1961
Level Contributor
4 reviews
2 of 5 stars Reviewed yesterday NEW via mobile

We just visited secrets capri for a week aug 17. We went last year same time loved it so went back. We also recommended it to many people and they went over the past year as well. This trip..not so much a fan. Upgraded to suite..nit a difference from deluxe except upon arrival pringles and m&m in room 1st night... More 

Helpful?
Thank secretsfan72
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersBronze level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more   less 

Additional Information about Secrets Capri Riviera Cancun

Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $238 - $577 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
Number of rooms: 290
Reservation Options:
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Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun
Hotel Style:
#17 Top resorts Hotel in Playa del Carmen
#22 Spa Hotel in Playa del Carmen
#23 On the Beach Hotel in Playa del Carmen
#23 Luxury Hotel in Playa del Carmen
#27 Family Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
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