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Secrets Capri Riviera Cancun

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8,653 Reviews from our TripAdvisor Community

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Showing 8,180: English reviews
Seaford, New York
Reviewed yesterday NEWvia mobile

You can't check in until 3pm so if you arrive early bring a change of clothes in your carry-on. The resort was spotless, the staff VERY helpfull and they couldn't do enough for you! Buffet breakfast was good- especially the green juice! Lunch by the pool or by the beach was delicious- especially the nachos! But dinner- left a lot...

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Thank Anne C
Derby
Reviewed yesterday NEWvia mobile

This was a fabulous hotel, staff and food. The bedroom was very comfortable with the most comfortable bed I have ever slept in!! The staff are all very courteous and more than willing to help. Truly all inclusive with a la carte restaurants offering wonderful food and fabulous coffee from the 24 hour coffee shop. The only negative is the...

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Thank Ruth G
Hammonton, New Jersey
Reviewed yesterday NEWvia mobile

Great time went with wider daughters and sons in laws and another family of daughters and husbands 12 in all. A fantastic time my second visit here. Food was great , fishing was good. Nightly entertainment was nice really enjoyed ourselves.

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Thank John G
Nashville
Reviewed yesterday NEW

We had a lovely vacation at Secrets Capri in January of 2017. It was not my top all inclusive experience but the place we usually visit is much more expensive so for the price it was better than expected. The food was fantastic! We never had a bad meal there. We especially enjoyed the pad thai at the Asian restaurant....

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Thank AllSmiles411
Woodbine, New Jersey
Reviewed yesterday NEW

Secrets Capri was great. It had a real Mexican feel to it, unlike some of the other Secrets there. The food was excellent, and the staff was friendly and attentive. Some of the public spaces needed a facelift(pooltables/games) but otherwise the resort was beautiful. Unfortunately the beach was washed out while we were there, but the pool is beautiful.

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Thank Trinkets10
Hoboken, New Jersey
Reviewed yesterday NEWvia mobile

I visited Secrets Capri in January with friends for five days. I read some recent reviews a few days before the trip and learned about the beach erosion and other complaints so my expectations were tempered, but I had a great experience. The beach is severely eroded and there are crashing waves sometimes splashing the cactus cafe but many of...

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Thank Nefner
Annapolis, Maryland
Reviewed 2 days ago NEWvia mobile

We came to the resort from the East Coast of the United States, leaving single digit temperatures for sunshine and warmth! We were greeted by friendly and helpful staff, lots of activity options, a plethora of dining choices, and an otherwise quiet and peaceful experience! The beach leaves something to be desired, but there are chaise lounges and cabanas on...

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Thank espratt
essex
Reviewed 3 days ago NEW

We visited Secrets Capri over Christmas and New and I can safely say that nothing about this hotel is impressive. We ordered a preferred club deluxe sea view room and when we arrived they gave us a pool view room, I complained to reception who were rude and unhelpful and refused to move us. The attitude of the front desk...

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4Thank jacquiessex
Surrey BC
Reviewed 4 days ago NEWvia mobile

We became members last year and this is our second time to a secret resort and our first time to Capri. Here are the amazing things; The food and service outstanding, entertainment staff spectacular! The resort is nice and small, very intimate. Here is the stuff not so great: they try to sell you wine to reserve tables for the...

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1Thank BeautiesSurreyBC
Grand Rapids, Michigan
Reviewed 5 days ago NEW

The service was outstanding. The food was very good. This is a great small all-inclusive resort. The rooms were very nice. The pool and pool bar area are very nice. Beach is not so good, so if a beach is very important pick another resort. The bedding was good. Beds were great, but they need a variety of pillows regarding...

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Thank reedb53
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersBronze level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more   less 

Additional Information about Secrets Capri Riviera Cancun

Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $280 - $857 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
Number of rooms: 290
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Hotels.com, Booking.com, Travelocity and Jetsetter so you can book your Secrets Capri Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun
Hotel Style:
#19 Top resorts Hotel in Playa del Carmen
#24 Spa Hotel in Playa del Carmen
#26 On the Beach Hotel in Playa del Carmen
#26 Luxury Hotel in Playa del Carmen
#27 Family Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Secrets Capri Riviera Cancun staff and other travelers.
685 questions
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Questions? Get answers from Secrets Capri Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ocean view, although all of the rooms are lovely”
  • Anniversary treat! In our room...
 of 5 bubbles 928keric, 5 days ago | Read review
“There all good ocean front was great”
 of 5 bubbles davedL673FJ, 5 days ago | Read review
“If you want a quiet room, look to the top floors, away from the south end of the complex (dance club, loud music, pool bar are located there). Check for any items in the room that require maintenance so they can be fixed ASAP.”
 of 5 bubbles 879randalls, 1 week ago | Read review
“Tropical view is very quiet and peaceful.”
 of 5 bubbles MsMarx, 1 week ago | Read review
“Jongle View rooms are just fine and many have a partial view of the ocean.”
 of 5 bubbles waxman2014, 1 week ago | Read review
5 of 5
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