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Playa Maya

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Playa Maya
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641 Reviews from our TripAdvisor Community

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Showing 607: English reviews
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Regina
Reviewed 4 days ago NEW

I feel really robbed this year, we generally stay at least 3 perfect weeks! Short trip of 2 weeks. Nice to see our favourite folks at Playa Maya who feel like family when we return there. Check in to check out, all was perfect! We never have to worry about struggling with our luggage, staff are always helpful. It is...

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Thank kerrbearRegina
Utica, Minnesota
Reviewed 1 week ago

From the first time I contacted the hotel about a reservation, all the way through the checkout process, everything was handled quickly and professionally. When booking the room, we requested a room on the third floor, and were informed that rooms can only be guaranteed if booking for 14 days or longer, and I can see how that makes sense....

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2Thank UticaBrewCrew
Sacramento, California
Reviewed 2 weeks ago via mobile

Playa Maya has done it again. Just returned from my 4th stay at the hotel in the last 2.5 years and it was equally as consistent and perfect as the prior 3 stays I've had with them. This charming boutique hotel right on the beach is not only affordable, but comparable to a perfectly blended tropical cocktail....the ingredients of course...

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2Thank hummbaby1
Roseville, California
Reviewed 2 weeks ago via mobile

Been back from Playa Del Carmen for about a day now and still can't get the past week off my mind. Stayed at playa maya hotel for 6 nights in the beginning of February. This happened to be my 5th stay there in the past 2.5 years. Each time I've stayed there the experience has been increasingly better than the...

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3Thank Kingsin6
Albuquerque, New Mexico
Reviewed 3 weeks ago

This is a small, but very well done hotel. It is located in the heart of PDC on the beach, and one block off of 5th Avenida. We had a room with a private, outdoor jacuzzi. While there was no ocean view, its location protected us from the thumping music coming from the roof of the place next door. The...

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3Thank light122376
Vancouver, Canada
Reviewed 3 weeks ago

This hotel has no access form the street. You have to drag your luggage across the sand to get the hotel office . Rooms appeared to be clean but I slept with my clothes on and used my airplane blanket. Do I need to say anything more????

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2Thank rosieinvan
PlayaMaya, Public Relations Manager at Playa Maya, responded to this review

Well this is a very unusual review, and one not easy to respond to, though we appreciate the chance to do so and to try to provide a much fairer, more balanced picture of things for others who may read this in the future. As explained below, we wonder about the validity of the review in the first place, because...

Iowa
Reviewed 3 weeks ago

Everything about this property and team is award winning. It is not a luxury property but it is spotless, well furnished, convenient, and a real value. We have been to Playa Del Carmen many times, but first time at Playa Maya, the check in was flawless ( better if you let them know you are coming or walk the sand)...

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Thank Iowablonde
Muscatine, Iowa
Reviewed 4 weeks ago

I had a huge room with a balcony which was very clean and well decorated, there was adequate storage though no real dresser. The breakfast was outstanding, but the best was the staff, to a person, they seemed eager to please from check-in to special help needed, I know the neighborhood on some nights has loud music, but it is...

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Thank vacationbob93
PlayaMaya, Public Relations Manager at Playa Maya, responded to this review

Thanks so much for your review, and very happy to hear you enjoyed yourself during your stay so much! Yes, we often hear those positive comments about the staff, and understand that they are a huge key to the whole operation, here. Glad you found them to be so helpful. Also glad to hear you found us to be a...

Arvada Co
Reviewed 4 weeks ago via mobile

Made it back for our 5th year. Had a lovely time. The staff was as gracious as ever. Still a great place to go and unwind. Kudos again to Juan,Pedro,Tano,Fabio,Rosa,Ricky,and a special thanks to Anniseto, he is one of the hardest workers I have ever seen. Also thanks to Raphael. I'm sure I forgot some one, the entire staff is...

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1Thank KenandBetty
PlayaMaya, Public Relations Manager at Playa Maya, responded to this review

Hello, and thanks very much for your review here! It's always particularly gratifying when guests like yourselves who have come to stay with us several times over the years post their comments, as we feel we must be doing something right to keep you satisfied over the course of time, you know. In this case, we were particularly happy to...

Reviewed 4 weeks ago

We have be coming to Playa Maya for the last 7 years. Never a complaint from us. The total establishment meets our needs, and the staff is friendly and we consider them all family. We've lived through the beach erosions over the years, but that never deterred our having a good time. We've lived through the construction of the new...

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Thank Dark F
PlayaMaya, Public Relations Manager at Playa Maya, responded to this review

Good morning, and thanks for posting your comments here on TripAdvisor. We were of course sorry to hear your reaction re music nearby, but it seems you came to stay with us during the BPM (electronic dance music) Festival, and that this unfortunate timing was the reason for that issue, rather than it being a new norm now that the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Room Service
Official Description (provided by the hotel)
Playa Maya is right on the beach and centrally located, just 1 block from 5th Avenue, the heart of activity in Playa del Carmen. Our unusual off-street location and beach-only entrance make us a very tranquil base from which our guests can easily explore all the shopping & nightlife of Playa, along with the other wonders of the Riviera Maya. ... more   less 

Additional Information about Playa Maya

Address: | Zona FMT entre calle 6 y 8 Norte, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $102 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Playa Maya 3*
Number of rooms: 22
Also Known As:
Playa Maya Hotel Playa Del Carmen
Playa Maya Del Carmen
Playa Maya Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#5 Romantic Hotel in Playa del Carmen
#21 Family Hotel in Playa del Carmen
#61 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Playa Maya staff and other travelers.
35 questions
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Questions? Get answers from Playa Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher rooms have the best vies. There is no elevator.”
 of 5 bubbles kerrbearRegina, 4 days ago | Read review
“The 2 rooms on the top floor have the best views. We could see the sunrise from 301.”
  • Sunrise from room 301
 of 5 bubbles UticaBrewCrew, 1 week ago | Read review
“I like the room with the balconies”
 of 5 bubbles Iowablonde, 3 weeks ago | Read review
“I think the balcony rooms are best”
 of 5 bubbles vacationbob93, 4 weeks ago | Read review
“Ask for a balcony room.”
 of 5 bubbles kamattes2017, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question