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Region 6, Flamingo Lt 1 Mz 7, Luis Donaldo Colosio, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Booking.comCA$109
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Official SiteCA$109
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 11/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Reef Coco Beach
Updated 11/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#79 of 305 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
From the moment you arrive at The Reef Coco Beach, you’ll feel the essence of a genuinely Mexican beachfront town. This intimate, relaxed, and locally- owned property has an easygoing vibe, but with all of the amenities of a top hotel resort on the Riviera Maya. Enjoy the friendly service, lavish buffets, expansive pool, and activities for both kids and adults. Wander off property to nearby 5th Avenue to take in the bustling sites, restaurants, nightclubs, and shopping of the world-famous strip. How Do You Prefer to Playa? Our all-inclusive packages are designed for the guest who enjoy knowing that all meals and major amenities are taken care off as soon as they book. But, unlike other Playa del Carmen resorts, The Reef Coco Beach also offers a bed + breakfast option, where guests enjoy the flexibility of paying as they go - with the exception of our premium continental breakfast, which is included.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Secured parking
Hot tub
Pool / beach towels
Outdoor pool
Yoga classes
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Snack bar
Swimup bar
Poolside bar
Bicycles available
Diving
Mini golf
Snorkeling
Water sport equipment rentals
Aerobics
Bicycle tours
Billiards
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
24-hour security
Baggage storage
Concierge
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Safe
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Family Resort
Languages Spoken
English, Spanish
Location
Full view
71Somewhat walkable
Grade: 71 out of 100
18Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
Contact
Region 6, Flamingo Lt 1 Mz 7, Luis Donaldo Colosio, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from CA$12/day
6309Reviews344Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
I went on my first solo trip to The Reef at the beginning of August. The Reef was amazing. I enjoyed massages, the shows, daily activities, the staff and amazing people I met there. The rooms were great! The staff was spectacular!!! I made reservations at the Mexican restaurant and had Alan as my server. He was absolutely outstanding!!! He was extremely attentive, kind, friendly and knowledgeable! He doesn't just go above and beyond one time, he provides a high level of service every time and to every guest! I ate there several times and was equally impressed each time. It is obvious that he loves what he does!!! Thanks for making my 1st solo trip so enjoyable and easy!!!
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Date of stay: August 2021Trip type: Traveled solo
Helpful
Response from Lizeth Arratia, Otro at The Reef Coco Beach
Responded 6 days ago
Dear guest, Thank you for choosing The Reef Coco Beach to spend your recent vacations and for sharing your review. It is great to know you had an amazing stay enjoying our facilities, the activities and the attention of our staff. Your nice words about the excellent service of Alan are a great source of motivation; rest assured that we will share with him your comments. We hope to have the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
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Hotel's Favorite
We are currently staying at this hotel and I feel I have to write a review! We have a 7 & 5 year old and have been blown away by how good this place is. We are staying one week all inclusive. As a small resort, and knowing resorts in Mexico can be ‘hit or Miss’ , we were nervous about our stay. However, every single member of staff has been wonderful and they can’t do enough for you. The kids club activities are so fun - the kids made chefs hats and cookies one day and the next made craft piñatas before having a piñata party after. They seek out families to make sure all children are invited to attend these fun activities and the staff are so happy and energetic. Adrianna and Maria have been AMAZING with our kids - the kids don’t want to leave! Honestly, they are very special people. Poolside, there are plenty of beds available and the place is so clean. They have mini golf, table tennis, pool and other activities for you to enjoy and throughout the day there is a lot to get involved in - again, the staff make a huge effort here. There was even a singer and saxophone player poolside to entertain people! The food is great - big selection (and a kids area with the standard chips, plain pasta, fish fingers, pizza and veggies etc). The drinks also are great. There is a poolside snack bar which is such a bonus if you don’t fancy the buffet or restaurants. There is a kids pool, jacuzzi and big main pool with easy steps access and steps on the side and places for loungers in the pool. Covid measures are great. Everyone wears a mask, they take your temperature on entry and spray the rooms and public areas daily. The buffet is served to you by chefs and everyone is very respectful. The buffet overlooks the sea and is gorgeous. The hotel is a 1 minute walk from a pharmacy and 7-11 convenience store. 5/10 minutes away there are lots of restaurants and stores / markets which are lovely to explore. The hotel arranged a hire car for us (MUCH cheaper than the airport - I think we pay $65 a day ALL IN) and it’s a lovely car. We have traveled to local cenotes and lagoons for snorkelling which is well worth doing. There are no hard sells at this hotel like others we have been too.. they are all genuinely really friendly people. They also all speak amazing English! Nobody expects a tip (although they work so hard, they deserve it!). Ive also booked an 80 minute spa treatment on Sunday (massage, facial and scrub) for only $95 - this is great value. Beds are comfy, showers hot and a mini fridge is stocked with lots of drinks. TV shows Spanish and English channels (probably more but we’ve stuck to cartoons!) WiFi is great. We were expecting a standard hotel that we could crash in as we explored playa del Carmen and tulum but this place has been such a find, we haven’t wanted to leave much!! The ONLY downside is the beach and sea is full of seaweed (not the hotels fault, they have workers out at 6am clearing it), so it can be a little smelly when the wind and sun are strong.. I mean that’s all I can think of of any sort of negative. The sea is strong and it’s not really swimable at the moment- however it’s next to a public beach and it makes for a really nice walk. Finally, I highly recommend you book this place. You won’t be disappointed!…
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Date of stay: July 2021Trip type: Traveled with family
3 Helpful votes
Helpful
Response from Lizeth Arratia, Otro at The Reef Coco Beach
Responded Jul 8, 2021
Dear guest, Thank you for choosing The Reef Coco Beach to spend your vacations in Playa del Carmen and for sharing your feedback. It is great to know that you and your family are enjoying all our facilities, our central location and the excellent service provided by our staff. It is always gratifying to receive positive feedback about our service and we appreciate you highly recommending us. We will be delighted to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
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Myself and my two daughters visited this resort this past April! Loved everything about it! We had the time of our lives! Without Boris the activities director our experience would not have been the same!! Boris brings so much joy, love, creativity, excitement, joy to all guests! So many activities to choose from- you will never be bored. If you want to just rest and be still that option is there also! Best of both worlds at this resort! If you go please look for the one that makes this resort what it is!! Boris!! Thank You Boris for your amazing hospitality and bringing life into our world!! Until we meet again!!
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Date of stay: April 2021
Rooms
Cleanliness
Service
Helpful
Response from Lizeth Arratia, Otro at The Reef Coco Beach
Responded 1 week ago
Dear guest, Thank you for choosing The Reef Coco Beach as your vacation destination and for taking the time to share your review. We are delighted to know that you had a great time enjoying our facilities and that you especially appreciated the activities with Boris. We hope you give us the opportunity to welcome you back in the near future. Kind regards, Lizeth Arratia Hospitality Manager
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Boris and the rest of the staff were amazing, came on this trip alone and made new friends! Everyone staying there is so nice and staff is very accommodating. They also have covid testing on site and also have a snack bar open until 2am for those that want to enjoy a night out at 5th Avenue which is about a 5 Minute walk from the resort. Definitely coming back again!
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Date of stay: August 2021Trip type: Traveled solo
Helpful
Response from Lizeth Arratia, Otro at The Reef Coco Beach
Responded 2 weeks ago
Dear guest, Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your review. It is great to know that you had an amazing time in our hotel and that you especially enjoyed the attention of our staff. We appreciate you recommending us and we hope to welcome you back soon. Kind regards, Lizeth Arratia Hospitality Manager
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We thoroughly enjoyed our last visit to The Reef Coco Beach. The staff are friendly and helpful. There are daily activities like yoga, water aerobics and water volleyball. The buffet has a wide variety of food and the Japanese restaurant is amazing!
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Review collected in partnership with this hotel
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Lizeth Arratia, Otro at The Reef Coco Beach
Responded 2 weeks ago
Dear guest, Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your nice review. It is great to know that you and your family enjoyed once again our facilities, the activities, the attention of our staff and the food offerings. We hope to welcome you back in the near future. Kind regards, Lizeth Arratia Hospitality Manager
Read more
PRICE RANGE
CA$109 - CA$313 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand coco bay mexico, grand coco bay playa del carmen, grand coco bay hotel playa del carmen, grand coco bay riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
196
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Claim Your Listing Frequently Asked Questions about The Reef Coco Beach
Which popular attractions are close to The Reef Coco Beach?
Nearby attractions include Xavage Park by Xcaret (0.1 miles) and La 5ta Hacienda (0.3 miles).
What are some of the property amenities at The Reef Coco Beach?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at The Reef Coco Beach?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Reef Coco Beach?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Reef Coco Beach?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Reef Coco Beach?
Conveniently located restaurants include Salento, Luma taverna del mar, and The Pitted Date Vegan Restaurant Bakery & Cafe.
Are there opportunities to exercise at The Reef Coco Beach?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does The Reef Coco Beach have an airport shuttle?
Yes, The Reef Coco Beach offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Reef Coco Beach located near the city center?
Yes, it is 0.8 miles away from the center of Playa del Carmen.
Does The Reef Coco Beach offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Reef Coco Beach?
The staff speaks multiple languages, including English and Spanish.