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Region 6, Flamingo Lt 1 Mz 7, Luis Donaldo Colosio, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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Expedia.com
$264
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Free cancellation until 12/31/21
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$135
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Booking.com$264
Travelocity$264
getaroom.com$523
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (4254)
Room & Suite (451)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 11/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Reef Coco Beach
Updated 11/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#84 of 305 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
From the moment you arrive at The Reef Coco Beach, you’ll feel the essence of a genuinely Mexican beachfront town. This intimate, relaxed, and locally- owned property has an easygoing vibe, but with all of the amenities of a top hotel resort on the Riviera Maya. Enjoy the friendly service, lavish buffets, expansive pool, and activities for both kids and adults. Wander off property to nearby 5th Avenue to take in the bustling sites, restaurants, nightclubs, and shopping of the world-famous strip. How Do You Prefer to Playa? Our all-inclusive packages are designed for the guest who enjoy knowing that all meals and major amenities are taken care off as soon as they book. But, unlike other Playa del Carmen resorts, The Reef Coco Beach also offers a bed + breakfast option, where guests enjoy the flexibility of paying as they go - with the exception of our premium continental breakfast, which is included.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Secured parking
Hot tub
Pool / beach towels
Outdoor pool
Yoga classes
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Snack bar
Swimup bar
Poolside bar
Bicycles available
Diving
Mini golf
Snorkeling
Water sport equipment rentals
Aerobics
Bicycle tours
Billiards
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
24-hour security
Baggage storage
Concierge
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Safe
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Family Resort
Languages Spoken
English, Spanish

Location

Full view
71Somewhat walkable
Grade: 71 out of 100
18Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
6340Reviews347Q+A100Room tips
Traveler rating
  • 2,285
  • 2,128
  • 1,031
  • 487
  • 410
Time of year
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Popular mentions
newmemories wrote a review Yesterday
1 contribution
+1
Absolute 0 stars! Our stay was horrible! Worst Customer Service over all and our room was full of mold! We informed the front desk, housekeeping, asked to speak to a manager and to no avail. Our concerns went unanswered and unattended
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Date of stay: September 2021
Value
Cleanliness
Service
Room Tip: Beware do not stay here
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Becci C wrote a review Jul 2021
Cardiff, United Kingdom4 contributions11 helpful votes
Hotel's Favorite
We are currently staying at this hotel and I feel I have to write a review! We have a 7 & 5 year old and have been blown away by how good this place is. We are staying one week all inclusive. As a small resort, and knowing resorts in Mexico can be ‘hit or Miss’ , we were nervous about our stay. However, every single member of staff has been wonderful and they can’t do enough for you. The kids club activities are so fun - the kids made chefs hats and cookies one day and the next made craft piñatas before having a piñata party after. They seek out families to make sure all children are invited to attend these fun activities and the staff are so happy and energetic. Adrianna and Maria have been AMAZING with our kids - the kids don’t want to leave! Honestly, they are very special people. Poolside, there are plenty of beds available and the place is so clean. They have mini golf, table tennis, pool and other activities for you to enjoy and throughout the day there is a lot to get involved in - again, the staff make a huge effort here. There was even a singer and saxophone player poolside to entertain people! The food is great - big selection (and a kids area with the standard chips, plain pasta, fish fingers, pizza and veggies etc). The drinks also are great. There is a poolside snack bar which is such a bonus if you don’t fancy the buffet or restaurants. There is a kids pool, jacuzzi and big main pool with easy steps access and steps on the side and places for loungers in the pool. Covid measures are great. Everyone wears a mask, they take your temperature on entry and spray the rooms and public areas daily. The buffet is served to you by chefs and everyone is very respectful. The buffet overlooks the sea and is gorgeous. The hotel is a 1 minute walk from a pharmacy and 7-11 convenience store. 5/10 minutes away there are lots of restaurants and stores / markets which are lovely to explore. The hotel arranged a hire car for us (MUCH cheaper than the airport - I think we pay $65 a day ALL IN) and it’s a lovely car. We have traveled to local cenotes and lagoons for snorkelling which is well worth doing. There are no hard sells at this hotel like others we have been too.. they are all genuinely really friendly people. They also all speak amazing English! Nobody expects a tip (although they work so hard, they deserve it!). Ive also booked an 80 minute spa treatment on Sunday (massage, facial and scrub) for only $95 - this is great value. Beds are comfy, showers hot and a mini fridge is stocked with lots of drinks. TV shows Spanish and English channels (probably more but we’ve stuck to cartoons!) WiFi is great. We were expecting a standard hotel that we could crash in as we explored playa del Carmen and tulum but this place has been such a find, we haven’t wanted to leave much!! The ONLY downside is the beach and sea is full of seaweed (not the hotels fault, they have workers out at 6am clearing it), so it can be a little smelly when the wind and sun are strong.. I mean that’s all I can think of of any sort of negative. The sea is strong and it’s not really swimable at the moment- however it’s next to a public beach and it makes for a really nice walk. Finally, I highly recommend you book this place. You won’t be disappointed!
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Date of stay: July 2021Trip type: Traveled with family
3 Helpful votes
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Response from Lizeth Arratia, Otro at The Reef Coco Beach
Responded Jul 8, 2021
Dear guest, Thank you for choosing The Reef Coco Beach to spend your vacations in Playa del Carmen and for sharing your feedback. It is great to know that you and your family are enjoying all our facilities, our central location and the excellent service provided by our staff. It is always gratifying to receive positive feedback about our service and we appreciate you highly recommending us. We will be delighted to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
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clanke331905 wrote a review Sep 20
1 contribution
I want with a friend just to relax, and it was perfect. The beach was so clean, the food so tasty, everything was perfectly clean and the staff makes you enjoy and happy all the time! The drinks are really good
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Review collected in partnership with this hotel
Date of stay: September 2021
Value
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Dana Hill wrote a review Sep 11
3 contributions1 helpful vote
I am currently at this hotel as we took my mom to celebrate her 65th birthday. I would NEVER come again! Here are my thoughts: 1. Hotel property is very small. NOT like the photos. 2. Food is horrible. Husband got sick twice from the buffet. I got sick one night. Spent 2 days in our room with food poisoning. 3. The staff do not understand English at all!! Very hard to communicate with them which is very frustrating when trying to order food or drinks. Only have 3 types of beers 4. Beds are rock hard. Back pain all night 5. Rooms smell like mold!! 6. Bathroom has mold in it 7. Extremely hard to make reservations for the dinner places at night. Ended up walking to one of them when they opened. 8. Only one TV station has English 9. You have to pay for Covid test which is not what the advertised on Funjet. 10. Locals are every where. Do not feel safe walking around when they have access to our beaches 11. Activities do not allow for Covid protocols. You can’t stay 6 feet away. 12. Beach has a ton of seaweed so you can’t enjoy the beach at all. I DO NOT RECOMMEND THIS PLACE AT ALL!! I will be reporting it to Funjet. Seriously spend a little more for better quality. It will be worth it!! Horrible experience. I wish I could leave here and go to Occidental Xcaret as I loved that place!! Do Not Come Here!!
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Date of stay: September 2021Trip type: Traveled with family
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Response from Lizeth Arratia, Otro at The Reef Coco Beach
Responded 1 week ago
Dear guest, Thank you for taking the time to share a review regarding your current stay at The Reef Coco Beach. We deeply regret to learn from your review that your experience is not up to your expectations. Furthermore, we are sorry to read that your husband got sick; we would like to take the opportunity to mention that the welfare of our guests is the utmost importance for us, therefore, we have strict procedures regarding hygienic food handling. Nevertheless, we hope he has recovered quickly. Your feedback has already been shared with the Front Desk and Guest Services Managers in order to provide the proper follow-up. We sincerely hope you enjoy the rest your stay. Kind regards, Lizeth Arratia Hospitality Manager
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Yessica wrote a review Sep 11
2 contributions
Very nice hotel. The staff is very kind and helpful. I would recommend it !! It was very clean and the location is perfect. You can walk about 10 min to 5th Ave and there is a lot to do there. Clubs, restaurants etc
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Review collected in partnership with this hotel
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Lizeth Arratia, Otro at The Reef Coco Beach
Responded 1 week ago
Dear guest, Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your review. We are glad to know you had a great time and that you appreciated the cleanliness, the friendliness of our staff and our location. Thank you for recommending us and we hope to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
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PRICE RANGE
$86 - $246 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand coco bay mexico, grand coco bay playa del carmen, grand coco bay hotel playa del carmen, grand coco bay riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
196
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Frequently Asked Questions about The Reef Coco Beach
Which popular attractions are close to The Reef Coco Beach?
Nearby attractions include Xavage Park by Xcaret (0.1 miles) and La 5ta Hacienda (0.3 miles).
What are some of the property amenities at The Reef Coco Beach?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at The Reef Coco Beach?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Reef Coco Beach?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Reef Coco Beach?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Reef Coco Beach?
Conveniently located restaurants include Salento, Luma taverna del mar, and The Pitted Date Vegan Restaurant Bakery & Cafe.
Are there opportunities to exercise at The Reef Coco Beach?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does The Reef Coco Beach have an airport shuttle?
Yes, The Reef Coco Beach offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Reef Coco Beach located near the city center?
Yes, it is 0.8 miles away from the center of Playa del Carmen.
Does The Reef Coco Beach offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Reef Coco Beach?
The staff speaks multiple languages, including English and Spanish.