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The Reef Coco Beach

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The Reef Coco Beach
The Reef Coco Beach
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2,980 Reviews from our TripAdvisor Community

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Showing 1,878: English reviews
New York
1 review
4 of 5 stars Reviewed 2 days ago NEW

Great location, friendly staff, great food. Very accommodating for families with small children. Great drinks for an all-inclusive hotel. I will definitely be back. The only thing we didn't appreciate was that the hotel doesn't have a really good beech front because of all the boats there but if you go to the side of it the beach its great.

Review collected in partnership with this hotel

Helpful?
Thank Yanny O
Sanibel Island, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Sorry but it seemed as if management is doing a lot of cost saving things that are being passed on to the customer. Paying a six dollar premium for you Mexican restaurant, charging 3 dollars for the lobby bar expresso and charging a high premium for internet come to mind... The choice of food and what seemed like frozen fish... More 

Review collected in partnership with this hotel

Helpful?
Thank RandyHoboken
North Yorkshire, United Kingdom
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

At the oceans edge this hotel is beautifully placed. Short stroll into lively town centre. Great selection of breakfast choices. Lovely clean pool area with plenty of sun beds and daily entertainment. The only draw back was the pool bar/snack staff seemed reluctant to be there and was slow and bad mannered. Thai aside we had a fantastic time.

Review collected in partnership with this hotel

Helpful?
Thank amandarS417FY
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I liked this place because it was clean, it was quiet and had great access to the beach. The pool and property were very nice, it was very clean. Most of the staff were great, very helpful and courteous, in english and in Spanish. The rooms were clean, water pressure in the shower okay. The location is great if you... More 

Review collected in partnership with this hotel

Helpful?
1 Thank sxmartinez
Newfoundland and Labrador, Canada
1 review
2 of 5 stars Reviewed 1 week ago NEW

This hotel was in a great location.. I really liked the beach area and having breakfast by the beach, the only thing I didn't like was the food and I'm not a picky person, oh and I felt like the hotel was dirty the lobby bathrooms were always so dirty!!! Not only that but at night it was so hard... More 

Review collected in partnership with this hotel

Helpful?
Thank Heliodoro C

Travelers are raving about these Playa del Carmen hotels

Southampton, England
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

My boyfriend and I (both 24 years old) booked this last minute. The two weeks leading up to the holiday was so frustrating because every time I checked the reviews on this site, there was another negative review. I prepared myself for the worst... It turns out that this is an absolutely beautiful hotel with great service and away from... More 

Helpful?
4 Thank themaynards
traveler
Level Contributor
124 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 stars Reviewed 1 week ago

The setting is very nice, clean pools, bathrooms, etc. The rooms were okay, nothing special but certainly adequate. And much of the staff was nice, too...however, certain bartenders and people at the front desk...they just make you feel like you don't deserve anything at their "all-inclusive" resort. As soon as we arrived, they stated we needed to pay an additional... More 

Helpful?
2 Thank clicknathan
Long beach
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Overall we enjoyed our stay. The food quality was fine and drinks were good. We got talked into a presentation for the hotel our 1st day and were told it would take an hour an a half and than during the presentation we were told they would speed it up to 45 mins. It ended up taking 3 hours which... More 

Review collected in partnership with this hotel

Helpful?
1 Thank 263alisham
San Francisco, California
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked via a 3rd party online site, however the words "All inclusive" and "Resort" are misleading. There is a 4 tier system utilized at the Reef, meaning they offer a basic run of the mill package with their Yellow bracelet. Shortly after my arrival and check in for my "Superior" package (Red bracelet), I was told that wifi wasn't... More 

Helpful?
1 Thank verukasalsa
Jefferson City, Missouri
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a great time! Everyone was very helpful. The location is close enough that you can walk or take a short taxi ride. The resort has a small feel to it. You don't have to walk far from your room to get to the restaurant, a bar, the pool, or the beach.

Review collected in partnership with this hotel

Helpful?
3 Thank jch263
TheReefResorts, Director General at The Reef Coco Beach, responded to this review

Dear jch263, Thank you for letting us know about your wonderful experience at our hotel. We must say we cannot express enough our satisfaction about the positive experience and sensational time you mention to have spent in our property. We are glad to read that you were provided with our courteous, outstanding service. Our staff is highly committed to excellence... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Concierge
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located just 30 miles south of Cancun, The Reef Cococbeach is the perfect compliment to the white sandy beaches and turquoise waters of this world renowned tropical paradise. Just a short walk from the picturesque town of Playa del Carmen, you will enjoy our personalized service, the privacy you desire in a resort destination and the entertainment of one of the best night life's the Mayan Riviera has to offer.Our location provides easy access to the many attractions the Mayan Riviera has to offer such as Playa del Carmen's famous 5th avenue, Playacar's Bird Sanctuary, Playacar Golf Club, Xcaret, Xel-Ha, Tulum and much, much more.The hotel offers 196 comfortable rooms Caribbean style, our pleasant rooms consist of one king size bed or two double beds, terrace or balcony, air conditioning, ceiling fan, mini fridge, TV,hair dryer, vanity mirror, telephone and bath room with bahttub and shower combination. ... more   less 

Additional Information about The Reef Coco Beach

Address: Costera Norte S.N. Lte. 1 Mza. 7, Playa del Carmen 77710, Mexico (Formerly Grand Coco Bay)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $147 - $381 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Reef Coco Beach 3.5*
Number of rooms: 196
Reservation Options:
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Also Known As:
Grand Coco Bay Mexico
Grand Coco Bay Playa Del Carmen
Grand Coco Bay Hotel Playa Del Carmen
Grand Coco Bay Riviera Maya
The Reef Coco Beach Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#48 Top resorts Hotel in Playa del Carmen
#56 Spa Hotel in Playa del Carmen
#62 On the Beach Hotel in Playa del Carmen
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