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Koox Caribbean Paradise Hotel

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Koox Caribbean Paradise Hotel
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300 Reviews from our TripAdvisor Community

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Showing 81: English reviews
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 17, 2016 via mobile

At my arrival staff was very attentive so I agree to stay on a room with a broken light, I then found TV was not working either. I went out for dinner (location is the one good thing about this hotel, right at the 5th Ave)... I came back to a flooded room with bugs!!! I had to leave in... More 

Helpful?
Thank Clau Z
San Diego, California
2 reviews
2 of 5 stars Reviewed June 15, 2016

ONLY plus is location , located right on avenida quinta which is perfect for walking the shops and beach is 1 block away. The problem is that we had roaches in our room and not just 1 or 2 (6) and the bed is horribly hard , if you like hard beds than there is no problem. our friends who... More 

Helpful?
Thank isstwins

Travelers are raving about these Playa del Carmen hotels

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 3, 2016 via mobile

Pleasant Hotel Clean and Tidy. I did not mind it at all. Wifi is only available in lobby however which was a annoyance. Wish there was Laundry service. Towels wernt changed everday. Though overall was quite content with my stay here.

Helpful?
Thank Sally H
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 24, 2016

I arrived here and had a room where there was a bar playing loud music right outside, so no chance for a nap until 11pm when they stopped. The balcony door didn't close properly and I was on the first floor so not very safe, further more there was no safe deposit to put your valuables. The bathroom was alright... More 

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Thank Eman C
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 17, 2016

I liked everything about this hotel, the ambiance, location, staff, affordable rates, cleanliness and most of all if i had questions about anything they were all answered and all my needs were met. Location was central and convenient to everything, i could not complain.

Helpful?
Thank MissSheri1520
Playa del Carmen
1 review
5 of 5 stars Reviewed March 4, 2016 via mobile

I work in tourism in this region and have stayed at various hotels and can't speak highly enough of the level of service of this hotel. I arrived off a night bus at 5 am and the night security guard Carlos assisted me in every way possible! He was so friendly even though I was grumpy and sleep deprived! In... More 

Helpful?
Thank Rosemary H
Mexico City, Mexico
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 28, 2016

Huge it was to spend our holidays here at Koox Caribbean Paradise, the service given by the staff -Omar, Alberto&David- was incredibly helpful and warm, we couldn't have felt better, they helped us in such a friendly way that when we arrived from the outside, we felt just as home. The pool has an amazing view, the water is clearly... More 

Helpful?
Thank Vero G
Concord, New Hampshire
Level Contributor
140 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed February 28, 2016

This hotel is just...okay. But, I guess it depends on the style of traveler you are. I guess I am not a big fan of being in the middle of things, but the hotel was chosen for me by my job.... Positives: * Friendly hotel staff * Location (if you like shopping / night life / restaurants). It is at... More 

Helpful?
Thank stephanieg51
Richmond, Virginia
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed February 23, 2016 via mobile

Location is great because you are on top of a good coffee shop, 3 restaurants and 2 malls next door... The wifi is sporadic but the staff try their best to make up for all short comings. Omar is a real superstar, and they even gave me their lobby only employee password (which is still slow). Pretty excellent value for... More 

Helpful?
1 Thank startako
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 19, 2016 via mobile

Room was great value. Clean, decent size bathroom with big shower. The hotel reception staff were extremely helpful and it's nice that reception is 24/7. Made me feel a bit safer travelling by myself. I spent 4 nights and would stay again for sure. The location is really central.

Helpful?
1 Thank Sophie C
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff
  • Concierge
Official Description (provided by the hotel)
Hotel Playa del Carmen , Location, Location , Location, Why to stay near to 5th when you can stay just in it! ... more   less 

Additional Information about Koox Caribbean Paradise Hotel

Address: 5th Avenida Norte Esq. Constituyentes, Playa del Carmen 77710, Mexico (Formerly Caribbean Paradise Resort & Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $35 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Koox Caribbean Paradise Hotel 2.5*
Number of rooms: 45
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Also Known As:
Caribbean Paradise Hotel Playa Del Carmen
Caribbean Paradise Resort And Spa
Hotel Caribbean Paradise
Koox Caribbean Paradise Hotel Riviera Maya/Playa Del Carmen, Mexico
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