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Koox Caribbean Paradise Hotel

Traveler (157)
Room & Suite (99)
Pool & Beach (26)
Overview
Avenida 5, Norte Esq. Constituyentes 119, Playa del Carmen 77710 Mexico See on map
Name/address in local language
AMENITIES
Free Wifi
Air Conditioning
Pool
Non-Smoking Rooms
Suites
Multilingual Staff
Housekeeping
2.5 Star accommodation
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Reviews (423)
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114 results
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24
37
33
9
11
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LanguageEnglish
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24
37
33
9
11
Show reviews that mention
All reviews great location noisy at night no elevator coffee shop downstairs g adventures tour affordable hotel nice pool ado bus station reception desk bars and restaurants air conditioning noise avenue balcony efrain sleeper television
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1 - 5 of 114 reviews
Reviewed August 19, 2018 via mobile

This hotel is situated across the road from the main shopping, bars and restaurants. Its got a nice pool and the staff are friendly, helpful and offer all the advice you might need for tours and things to do and see. There are no lifts...More

Date of stay: July 2018
Thank Elowishes
Reviewed July 3, 2018 via mobile

Personally, I thought this hotel was great if you dont't have super high expectations. It had two beds that were comfortable, a bathroom, and a balcony (though we never used it). You do have to walk up steps with your luggage which didn't bother me...More

Date of stay: June 2018
Thank Marc_JC373
Response from Koox_Group, Social Media Manager at Koox Caribbean Paradise HotelResponded July 4, 2018

Hi Barracuda373 I would like to thank you for taking the time to let us know your comments regarding your recent visit to Koox Caribbean Paradise Hotel. We are glad to know that you had a memorable experience at our beautiful property and our service...More

Reviewed May 29, 2018 via mobile

Pros- location, staff, view in rooms Cons- no parking on site, no breakfast as advertised, noisy, beds ok and no elevator. This wasn't a bad hotel at all but doing luggage up stairs and trying to sleep was tough.More

Date of stay: May 2018
Thank Jeffrey S
Response from Koox_Group, Social Media Manager at Koox Caribbean Paradise HotelResponded May 31, 2018

Dear Jeffrey S I would like to thank you for taking the time to let us know your comments regarding your recent visit to Koox Caribbean Paradise Hotel. We will assure you that we will work hard in each of the improvement points you mentioned....More

Reviewed February 18, 2018

Initially the location is very attractive but you might change your mind as the night time music and other noise kicks in. No lift and curved staircase to upper floors makes luggage handling difficult. Don’t expect any help from reception: if they do happen to...More

Date of stay: February 2018
Thank bmackieb
Response from Koox_Group, Social Media Manager at Koox Caribbean Paradise HotelResponded February 19, 2018

Hi bmackieb We are sorry that your stay has not exceeded your expectations. We assure you that we will continue working and improving our quality and services for when you return. We wish to see you again at Koox Caribbean Paradise Hotel.

Reviewed February 10, 2018 via mobile

Stayed here two nights at the end of a tour. First thing to hit me on entering the room was the strong smell of drains/sewage coming from the bathroom. The shower water did not drain away but filled the tray and ran away from the...More

Date of stay: February 2018
Thank beckybearriver
Response from Koox_Group, Social Media Manager at Koox Caribbean Paradise HotelResponded February 12, 2018

Hi beckybearriver We are sorry that your stay has not exceeded your expectations. We assure you that we will continue working and improving our quality and services for when you return. We wish to see you again at Koox Caribbean Paradise Hotel. Welcome Home!

View more reviews
About
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Hotel Amenities
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Pool
Outdoor pool
Details
Price range
$55 - $189 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
$55 - $189 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Photos
Traveler (157)
Room & Suite (99)
Pool & Beach (26)
Dining (2)
Family and Play Areas (2)
Business Center & Event Rooms (2)
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Questions & Answers
Ask a question
Alfredo G
April 3, 2015|
Answer
Response from Koox_Group | Property representative |
Hola Alfredo, Just behind the hotel there is a parking the cost is 150 pesos but you need to say that you are a guest of the hotel because is a special rate. Have a nice day!
0
Votes
Google Translation
Room Tips
"Ask for rooms not in line with extremely loud nightlife music."
bmackieb
Feb 18, 2018
Read review
"There are several Koox hotels and they have different qualities. Check!"
Drummond89
Jan 3, 2018
Read review
"Ask for a room toward the back (which overlooks an empty lot) if you're concerned about noise."
kemeyawiw
Aug 24, 2017
Read review
"AC was good in both rooms we had on different stays. Rooms away from the street are a bit quieter. Noise..."
shapeup24
Jul 25, 2017
Read review
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