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Kinbe Hotel

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Kinbe Hotel
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601 Reviews from our TripAdvisor Community

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Showing 421: English reviews
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Redmond, WA
Reviewed 1 week ago

Location is excellent just a few steps from the beach and from 5th Ave. Friendly staff at reception, rooms are clean, beds are comfortable. Main problem here was the size of the room (#2 was quite small) and the fact there was nowhere to unpack. No closet, no drawers, almost nowhere to put anything. Small shelf in the bathroom, small shelf between the 2 beds, tiny...

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Helpful?
1Thank BiaRedmond_WA
Stefania C, Director de Relaciones con Clientes at Kinbe Hotel, responded to this review

Hello Bia , thanks you for taking the time to review Hotel Kinbe on TripAdvisor! We are happy you found your stay at the hotel comfortable ! About the size of the room, It's important for us to clarify that on the web site you can find the exacts measurements of each room ;-) Hope to see you back at...

Olympia, Washington
Reviewed 2 weeks ago

The room was VERY small and no closet at all, but the room was clean, great location and super good desk staff. Close to beach, food, coffee and shopping. Nearby party street - but not too close. Desk staff were very pleasant and helpful. If you all you need is a bed a bathroom and Wi-Fi, stay in the small...

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Helpful?
Thank Sherrie H
Stefania C, Director de Relaciones con Clientes at Kinbe Hotel, responded to this review

Hello Sherrie Thanks for your kind review about our Staff and we are very glad you had a good time at Hotel Kinbe! Just remember that when you book the room you can actually check the sizes available , so if you prefer more space try one of the other rooms we have that are bigger ;-) We sure hope...

Brownton, Minnesota
Reviewed 4 weeks ago via mobile

We stayed in room 13. Positives: Staff is very friendly Since it's a corner room It had a great view of the ocean. AC unit is a positive since the room heats up with the windows so use the reflective curtains to keep the temperature down. My husbands swim trunks blew off the balcony and the staff returned it to...

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Helpful?
Thank ChristineMorris
Stefania C, Director de Relaciones con Clientes at Kinbe Hotel, responded to this review

-Dear Christine, thanks for writing a review for Hotel Kinbe, we are glad to read that you find our staff friendly and that you had a good experience with us. Sorry about the pipes we could solve it imediately, thank you. Unfortunately the problem with the sargassum is beyond our reach and we are glad to know that you liked...

New York City, New York
Reviewed 4 weeks ago via mobile

I really wanted to like this hotel, but staying here has been nothing but torture, stress and anxiety. Bottom line: YOU COULDNT PAY ME TO STAY IN THIS NIGHTMARE HOTEL AGAIN. You can't even do two basic things: shower or sleep. Day 1: check in, Tuesday, 3pm: i check into my rugiada room. It appears to be a clean and...

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Helpful?
1Thank jessica m
Stefania C, Director de Relaciones con Clientes at Kinbe Hotel, responded to this review

Dear Jessica thank you for your opinion on TripAdvisor and also to give us the opportunity to share a really importante part of our job. We are very dedicated to taking good care of our guests . For all of our staff this is the most important part of our job. However, from time to time people needs are more...

Reviewed January 9, 2017 via mobile

The hotel is small with nice decoration,indoor poo,is like boutique hotel.the rooms isn't something special but is ok.it is in the center of playa del carmen on the pedestrian street and 100 metres from the sea.everything is around by foot.the staff was helpfull.i will stay there again for sure.

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Helpful?
Thank Nik M
Stefania C, Director de Relaciones con Clientes at Kinbe Hotel, responded to this review

Dear Nik, thanks for taking the time to write a nice review for Hotel Kinbe, we are very please that you enjoyed your stay with us and that you are willing to come back, see you soon in Playa del Carmen !

new york, ny
Reviewed January 9, 2017

I had a wonderful stay at the Hotel Kinbe after a minor hiccup. The room that they first brought me too was incredibly dark and not at all what was pictured at the time of my booking. The manager came to my room to help out and had it sorted out by the next day. I was moved to Room...

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Helpful?
Thank wanderlustny
Stefania C, Director de Relaciones con Clientes at Kinbe Hotel, responded to this review

Dear wanderlustny , I'm glad to read that you had a good experience at Hotel Kinbe, and that a little problem could be solved so that you enjoyed your stay with us! We really appreciate that you like our staff and that you find everybody friendly! We will wait for you soon at Hotel Kinbe !

New York City, New York
Reviewed January 6, 2017

My partner and I stayed in this hotel for seven days and the thing that stands out most is the customer service. Every single staff member with whom we interacted was friendly, helpful, kind and had excellent attitudes. They helped us choose restaurants, gave opinions on excursions, where to go to the beach-- wonderful. Location: Couldn't be more central, right...

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Helpful?
Thank Avi S
Stefania C, Director de Relaciones con Clientes at Kinbe Hotel, responded to this review

Dear Avi ! Many thanks for the positive review! And more importan thanks for pointing out some of the things we can improve ! We really appreciate that you like our staff and that you find everybody friendly! We will wait for you soon at Hotel Kinbe !

New York City, New York
Reviewed January 3, 2017 via mobile

This was my husband's and I second stay at the Kinbe Hotel. Once again they did not disappoint. The hotel is conveniently located a block from the beach and half a block from 5th avenue. It is so easy to walk to everything which is one of the things we love. All of the staff is extremely welcoming and available...

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Helpful?
Thank MrsRamirez1206
Stefania C, Director de Relaciones con Clientes at Kinbe Hotel, responded to this review

Dear Mrs Ramirez many thanks to chose Hotel Kinbe again, we are pleased that you like to stay with us when you're in Playa del Carmen! Thanks for the review and we hope to see you again soon !

Phoenix, Arizona
Reviewed January 2, 2017

I don't do boutique hotels but this one looked nice. Well I was blown away by the hotel and I will be back!!! The hotel is about 50 feet from the famed 5th ave. Its close enough to the action but far enough away to get some sleep after a night of fun. The the lobby is very stylish, a...

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Helpful?
Thank Antoine S
Stefania C, Director de Relaciones con Clientes at Kinbe Hotel, responded to this review

Dear Antoine, thanks so much for your kind review! We are very happy you appreciate the decoration at our Hotel as well as the staff's attention to details. We will wait for you to come back at Hotel Kinbe!

PA
Reviewed December 5, 2016

We stayed here for 10 days in late November -11/21 to 12/1, and all I can say is, what a lovely jewel of a hotel! Fantastically friendly and helpful front desk and other staff. From the moment we walked in we were welcomed and made to feel like friends, not just paying guests. Each time we passed the front desk,...

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Helpful?
Thank ReiserinPa
hotel k, Director de Relaciones con Clientes at Kinbe Hotel, responded to this review

Dear Customer! Thanks so much for the great review ! We are waiting for you to visit Hotel Kinbe and Playa del Carmen soon. Best Regards Hotel Kinbe.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
About the property
  • Beachfront
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
The Kinbe is a fusion of lush tropical garden setting with distinctly chic shape that gives a soaring charm in a comfortable and friendly atmosphere. Close to the 5 Avenida, just 50 meters from the Caribbean Sea. The impressive reception, the particular pool, the stunning waterfall and the panoramic terrace are the enchanting of the hotel. The unique shape design of the rooms offers the guests a feeling that each room was designed especially for them. ... more   less 

Additional Information about Kinbe Hotel

Address: Calle 1o Norte entre 1a y 5a, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $74 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Kinbe Hotel 3*
Number of rooms: 29
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Travelocity and Hotels.com so you can book your Kinbe Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Kinbe Hotel Playa Del Carmen
Kinbe Playa Del Carmen
Kinbe Hotel Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#71 On the Beach Hotel in Playa del Carmen
#87 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Kinbe Hotel staff and other travelers.
11 questions
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Questions? Get answers from Kinbe Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The rooms with pool view are nice. Higher the better, but no elevator.”
 of 5 bubbles BiaRedmond_WA, 1 week ago | Read review
“Be happy - don't stay in the smaller rooms unless all you need is a bed and shower.”
 of 5 bubbles sherrieh806, 2 weeks ago | Read review
“Avoid room 18. Super dark with barely any windows. Room 13 is wonderful.”
 of 5 bubbles wanderlustny, Jan 9, 2017 | Read review
“Get a room on a high floor with a balcony facing the beach.”
  • King bed decorated for our anniversary.
  • King bed decorated for our anniversary.
  • Shower
  • Shower
  • Balcony
  • View when you walk out the hotel lobby and look towards the beach.
  • Looking down from the loft area.
 of 5 bubbles Spinxman06, Jan 2, 2017 | Read review
“I would opt for a larger room, perhaps overlooking the indoor pool.”
 of 5 bubbles murraba, Aug 12, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question