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Hotel Riu Lupita

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Hotel Riu Lupita
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2,348 Reviews from our TripAdvisor Community

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Showing 794: English reviews
Maple Ridge, Canada
1 review
4 of 5 stars Reviewed 5 days ago NEW

Have been to many different resorts in Mexico but never in the heart of Playacar..felt very safe walking outside and visited shops a couple of times..ac bus to beach was good and on time..could use a sign at the palce for lining up to get back on bus..with a line starts here on it as seemed to be a free... More 

Helpful?
Thank Tracey H
Maidenhead, United Kingdom
Level Contributor
8 reviews
3 of 5 stars Reviewed 5 days ago NEW

So the wife and me stayed at Lupita RIU and what can I say the breakfast buffet is actually very good though there isnt that much seating. The room was nice and clean except the walls are thin so you can hear the people next door really well. Entertainment wise they do what they can and you can keep your... More 

Helpful?
Thank thefareironmaiden
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this review

Dear guest, Thank you for sharing your experience with us. We appreciate your positive comments about the breakfast buffet, the cleanliness in the rooms and the kindness of our staff. Regarding the entertainment, we will share your comments with the corresponding departments. We always welcome feedback from our customers, since it gives us the opportunity to make appropriate improvements and... More 

Durham, United Kingdom
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

just returnesd a party of nine, had a really nice break reception - staff were great always waiting to help whenever you needed them buffet restaurant - plenty of choice, always something to eat, only used the steak restaurant that was very nice everyone enjoyed it and the transport was all organised when you booked, another member of our party... More 

Helpful?
Thank joy k
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this review

Dear guest, We would like to thank you for choosing RIU Hotels and Resorts for your holidays and for taking the time to give us your constructive and valued feedback. We are pleased to read that you enjoyed your holiday overall, especially the food served and the friendliness of our staff in general. However, we also welcome suggestions from our... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

beach 20minutes by coach only 1 bar & 1 pool full of flies coatis dumping outside rooms rooms smell musty & damp no international drinks - bent bar staff selling bottles under of them under the table only have a proper glasses at bar between 7pm to 11pm-only kids plastic ones had to go by taxi to Walmart to buy... More 

Helpful?
1 Thank Terry V
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. We appreciate our guests’ comments since they help us improve... More 

Manchester, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

All the communal areas in the Lupita are spotless, with staff constantly sweeping, wiping and cleaning. Rooms are a good size with a nice shower room/toilet, good water power in the showers and well stocked with toiletries and towels as well as the Riu trademark optics (tonic water would be a nice addition, can't imagine anyone drinks gin and coke).... More 

Helpful?
3 Thank Jazikris
Belgium
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Not ahotel with honderd of guests but small and cosy.Food general in main restaurant very good, special restaurants needs some attention from the direction for the menu and the quality.Steaks of 0,7 cm in the steakrestaurant. Rooms and airconditioning are excellent. Shuttle works also very good to the beach and playa del carmen.Animation team not so good. Give the impression... More 

Helpful?
Thank LimburgerBelgium
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

Nice place, friendly staff and management. The service and choice of drinks as well as the pool area and private beach access (with a bus though) are impressive, the choice of food somewhat repetitive. We had a very enjoyable week. The rooms are ok, maybe rather small and difficult to ventilate (hot and humid tropical climate may not help...). Overall... More 

Helpful?
3 Thank Thomas M
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 25, 2016 via mobile

A very basic review this hotel had good food beautiful grounds accessible beach by shuttle 5th Avenue accessible by shuttle free Wi-Fi except in your room but if you go on your balcony and wait a minute you will get Wi-Fi as it is only available in common areas staff were friendly rooms were clean and neat. bathroom is awesome... More 

Helpful?
3 Thank Sean D
Sunderland, England, United Kingdom
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed August 23, 2016 via mobile

We recently returned from our first far and away holiday to this lovely hotel in playa del carmen Mexico. Although it is not on the beach this hotel is set in lovely forestry, surrounded by lovely trees and scrubs. The wildlife was a pleasure to watch from our balcony. The hotel is set in blocks none higher than 3 floors,... More 

Helpful?
4 Thank Susan A
United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 22, 2016

This hotel is in a reasonable location, with buses running to 5th Avenue and the private beach every so often. Beach was lovely and clean, always sunbeds available, same with the pool. The kids activities were amazing! Our rooms were cleaned everyday with little towel animals which were great. The staff all around the hotel were extremely nice and helpful,... More 

Helpful?
3 Thank Curlina B
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Multilingual Staff
  • Laundry Service
  • Concierge
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 2 km / 1.2 Miles from Playa del Carmen * Main building and 1 and 3-story bungalows * Surrounded by 25,000 m2 / 29,900 sq. Yards of lush gardens * 3.5 Km / 2.1 Miles from the beach (complimentary transportation) * Complimentary sun loungers on the beach * 2.5 Km / 1.5 Miles from various shops * 50 km / 31 miles from Cancun Intl. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Lupita

Address: Avda. Xaman-Ha, Manzana 20, Lote 1, Condominio Playacar | Lote Hotelero No. 1, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $125 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Lupita 3.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Riu Lupita Resort
Riu Lupita Mayan Riviera
Riu Lupita Mexico
Hotel Riu Lupita Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#43 Top resorts Hotel in Playa del Carmen
#49 Spa Hotel in Playa del Carmen
#83 Romantic Hotel in Playa del Carmen
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