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Hotel Riu Lupita

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2,283 Reviews from our TripAdvisor Community

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Showing 787: English reviews
Sunderland, England, United Kingdom
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We recently returned from our first far and away holiday to this lovely hotel in playa del carmen Mexico. Although it is not on the beach this hotel is set in lovely forestry, surrounded by lovely trees and scrubs. The wildlife was a pleasure to watch from our balcony. The hotel is set in blocks none higher than 3 floors,... More 

Helpful?
1 Thank Susan A
United Kingdom
Level Contributor
5 reviews
5 of 5 stars Reviewed 3 days ago NEW

This hotel is in a reasonable location, with buses running to 5th Avenue and the private beach every so often. Beach was lovely and clean, always sunbeds available, same with the pool. The kids activities were amazing! Our rooms were cleaned everyday with little towel animals which were great. The staff all around the hotel were extremely nice and helpful,... More 

Helpful?
Thank Curlina B
Mississauga, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had a fabulous time at this resort which was the perfect size for our two families. The staff are so hard working and friendly. They were quick to resolve any issues and always followed up with a phone call to make sure everything was okay. It was a bit of a shock to have to hold onto a room... More 

Helpful?
1 Thank cindy k
Tornio
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Long 12 hour flight was worth having, because the destination Play del Carmen and hotel Riu Lupita were superb. Hotelroom was very good, all inclusive was excellent with a lot of variety, friendly staff and transport to private beach well organised, activities and privacy and quality entertainment in the evening, lots to see and have an adventure, safe and plan... More 

Helpful?
1 Thank Kaisu99
Toronto, Canada
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This is our first Riu resort in Mexico. The staff are friendly and helpful. Rooms are smaller and our bed is on its last days of offering a good night's sleep. The food selection is limited food is tasty but, not a lot of selection. The main pool is a good size and activities are alright. They offer a section... More 

Helpful?
1 Thank Jeff P
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this review

Dear guest, Thank you for choosing our hotel and for taking the time to share your experience with us. We are pleased to know that you enjoyed your vacation with us, especially the recently opened pool and beach club. We will definitely share your suggestions regarding the food selection with the corresponding departments. We always welcome feedback from our customers,... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

We were at Riu Lupita for 5 nights in a family trip with 3 toddlers and 1 infant. The hotel is a relatively small hotel which is great becausr the distances you must walk from place to place aren't huge. The entertainment staff were really nice and we managed to get involved in several activities. The size of the hotel... More 

Helpful?
Thank Maia V
Scotland
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I are just back from spending 2 weeks at the Riu Lupita in Playa del Carmen. Lovely place, spotlessly clean, maid service every day, staff very friendly. Food very nice, good variety at every mealtime. Pool and bar area lovely and clean. Staff work very hard and very long hours. Nice air conditioned bus to go to... More 

Helpful?
Thank ScotlandMrsH
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Loved our stay here. Excellent food and service in most of the on site restaurants. The food was so fresh and appetising. We stayed from 16 July 2016 to 30 July. Our first week was great and quieter than the second. I think we may have arrived just before school holidays started. There was a definite difference between the atmosphere... More 

Helpful?
1 Thank Flamestar245
Coventry
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Riu Lupita was my first visit to Mexico, below is a review of how it was for me. On arrival check in was easy with very pleasant and happy staff dealing with us. We had a room across from reception which backed onto trees and bushes and thought Ugh, but I think we had a great room after you have... More 

Helpful?
7 Thank Lyn22Coventry
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

The resort looks great from afar. Although the closer you look the worse it gets. Pros: the rooms are clean; the bartender gives full strength drinks; there's a mini fridge in the room; the beach is absolutely beautiful. Cons: our room has a significant gap/hole along the bottom of the door, so there have been lizards, spiders, cockroaches, and other... More 

Helpful?
2 Thank AlexShark
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this review

Dear guest, Thank you very much for choosing our resort for your vacation with your son. We regret that you had to encounter some inconveniences which caused your holidays to be less enjoyable. As a service minded hotel chain we were surprised to read your comment about our front desk staff. At our front desk we are committed to give... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Multilingual Staff
  • Laundry Service
  • Concierge
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 2 km / 1.2 Miles from Playa del Carmen * Main building and 1 and 3-story bungalows * Surrounded by 25,000 m2 / 29,900 sq. Yards of lush gardens * 3.5 Km / 2.1 Miles from the beach (complimentary transportation) * Complimentary sun loungers on the beach * 2.5 Km / 1.5 Miles from various shops * 50 km / 31 miles from Cancun Intl. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Lupita

Address: Avda. Xaman-Ha, Manzana 20, Lote 1, Condominio Playacar | Lote Hotelero No. 1, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $122 - $330 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Lupita 3.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Riu Lupita Resort
Riu Lupita Mayan Riviera
Riu Lupita Mexico
Hotel Riu Lupita Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#43 Top resorts Hotel in Playa del Carmen
#49 Spa Hotel in Playa del Carmen
#83 Romantic Hotel in Playa del Carmen
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