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Avda. Xaman-Ha, Manzana 20, Lote 1 Condominio Playacar, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (4926)
Pool & Beach (1200)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Lupita
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#98 of 271 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
The All Inclusive 24h Hotel Riu Lupita opens all year round, is surrounded by 25,000 sq.m. of tropical gardens and adjoins a golf course. A complimentary shuttle bus operates between the hotel and beach, approx. 3.5 km away. The RIU Classic Hotels offer comfortable rooms and excellent facilities with great leisure and relaxation facilities, as well as international gastronomy. Enjoy a relaxing holiday - whether alone, with family, partner or friends! The location is ideal because of its proximity to Playa del Carmen (3 km), Cancún (60 km) and Cancún International Airport (CUN) (50 km) and invites you to explore the area. The hotel has 300 comfortably furnished rooms and offers many amenities. Relax in the spa or get in shape at the gym. 2 outdoor pools, 1 of them with children’s section, 1 pool on the beach and 1 children’s pool. For the youngest guests, RiuLand kids’ club (4-7 & 8-12 years old). For adults, daytime and evening entertainment, discotheque and Riu Get Together Parties. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Mexican, Italian and Steakhouse specialty restaurants, as well as 2 bars.
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Room & Suite (776)776
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Poolside bar
Boating
Canoeing
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Diving
Snorkeling
Tennis court
Water sport equipment rentals
Windsurfing
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children's playground
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Free shuttle or taxi services
Car hire
Taxi service
Spa
Massage
Salon
Currency exchange
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
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Room features
Housekeeping
Private balcony
Safe
Telephone
Cable / satellite TV
Flatscreen TV
Bath / shower
Complimentary toiletries
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Family
Languages Spoken
English, French, Spanish, German and 1 more
3,803Reviews746Q+A100Room tips
Traveler rating
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Popular mentions
julie p wrote a review May 2020
rotherham35 contributions40 helpful votes
Stayed here for 2 weeks in january with husband and friends. Check in was fast.reception people are lovely. They gave us a welcome drink.rooms are lovely and clean. Got cleaned every day. Pool area clean. Staff on bar are lovely. All waiters are very polite. Food was brilliant. Steak house on beach very good.
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Date of stay: January 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita
Responded May 8, 2020
Dear Julie, Thank you for taking the time to write to us about your recent visit. It is fantastic to know that you had a great time with us and that you have enjoyed our friendly service and our rich gastronomy so much. We love to make our guests feel like at home! Thank you again and we hope to see you in the near future when these difficult times are over. The joy of traveling only takes a break. Stay healthy until then! With kind regards, Hotel Riu Lupita Online Reputation Manager
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The Boys - AP & GP wrote a review Mar 2020
Derby, United Kingdom26 contributions22 helpful votes
Second year staying at the lupita We had the same room as last year , the reception staff remembered us from last year .(they are so friendly and helpful),we had great time with wonderful friendly Staff , Blanca,Moises,Santos and the rest of the team are fantastic. Margarita in the dining room looked after us again after remembering us from last year , she is a real star and really knows how to look after you. A big thank you to you all for our great holiday once again, see you all in the near future and take care , be safe. 09/03/2020 - 23/03/2020 - Room 3014😍
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Date of stay: March 2020Trip type: Traveled with friends
1 Helpful vote
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Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita
Responded Apr 27, 2020
Dear 394travellert, Many thanks for such an excellent review and for staying with us for the 2nd time. It brings us great joy to learn that you enjoyed the service provided by our friendly and helpful staff! We will be sure to pass on your wonderful words to Blanca, Moises, Santos and Margarita. Hopefully the world returns to normal soon so that we can welcome you back for another memorable stay. With our best wishes we remain, Hotel Riu Lupita Online Reputation Manager
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roy t wrote a review Mar 2020
1 contribution1 helpful vote
Thanks to everyone at riu lupita for making our vacation great from the lobby staff to the wait staff and bartenders and maintainence personel everyone of the employees we met at the resort seemed genuinely interested in making our vacation special We have been traveling south once or twice a year for the last 20 yrs everything from a 3 star in cuba to a five star in punta cana and none have been better than the riu lupita at friendliness,cleanliness,and service We loved the animals and birds especially the coati they were gentle and entertaining The food and drinks were great no waiting in line anywhere The shower had steady pressure and temperature Now the only down side for us was the shade at the beach was palm trees that only provided shade for about 20 min untill the sun moved then you had to switch chairs for the next 20 min Lots of chairs at the pool and beach and no reserved chairs but they were a little too close together
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Date of stay: March 2020
Rooms
Service
Sleep Quality
1 Helpful vote
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Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita
Responded Apr 20, 2020
Dear 545royt, Thank you very much for having chosen our Hotel Riu Lupita! It is wonderful that your overall stay was a great one! We deeply appreciate your feedback, since it is essential to us to keep finding the excellence in what we do. We take well note of your experience and will take it into consideration! We hope you repeat your stay with us in a near future! Stay safe until then, Kindest regards, Hotel Riu Lupita Online Reputation Manager
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Alan O wrote a review Mar 2020
Coventry, United Kingdom55 contributions38 helpful votes
+1
Nice hotel set in lovely grounds . Rooms are in blocks not multi story building . Pool and bar area very nice , drinks are local products but acceptable. Entertainment better than sum hotels i have been in, and the entertainment team work very hard . About 5 mins to town centre on courtesy bus and about 10 mins to beach by courtesy bus. Rooms are good and very clean , if you do book ask for a upper floor due to the animals roaming the site who tend to take tnings of your balcony. Opticcs and mini bar i room , replenished every 2 days . Resturant very clean and food plentiful , albeit a bit same as each day , with slight suttle changes. The staff are very pleasant and and helpful and work hard. Would defo visit again.
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Date of stay: March 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita
Responded Apr 24, 2020
Dear AlanO399, Thank you kindly for sharing your thoughts after your recent stay at our hotel! We sincerely appreciate the time you spent reviewing our services and facilities and of course we will share your positive impressions with our entire team. We take careful note of your comments and hope to welcome you back soon! Until we have the opportunity to do it, stay safe, Warm regards, Hotel Riu Lupita Online Reputation Manager
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Ryan M wrote a review Mar 2020
Winnipeg, Canada12 contributions2 helpful votes
+1
Travelled to the Riu Lupita the week of March 7-14. Apart from the beautiful weather the grounds were well manicured and the lush jungle trees and bushes were well tended and added to the peaceful tranquility of our stay. It is a smaller resort and although there is no servers to take drink or food orders around the pool the staff was very friendly and amiable. Table service was still provided in the dining hall (buffet) as well as the 2 a la cartes on the main property. Both a la cartes were a mix of buffet (appetizer and dessert stations) and table service with the main entree prepared and served to the table. We attended both the Mexican and Italian and both were good. They seem to be closed on certain nights for some reason and the Italian doubles as a snack bar during the afternoon and overnight. The food was excellent and there was plenty of variety to speak of. The buffet fare changed nightly with roast lamb one evening and a chocolate fountain for dessert another. With the whole virus thing the hotel may have been well under capacity as we never had to wait in line at the buffet and the bartenders were very attentive and prompt. There is also a extensive drink menu with many different cocktail and highball suggestions. The entertainment staff was friendly and fun and always tried to encourage resort guests to participate in various games. There didn't always seem to be every activity listed in the schedule going on but the activity around the pool was usually upbeat and entertaining. We were there for two foam parties where they streamed foam out of a cannon into the pool with dancers on the deck and music pumping which was fun. The staff was friendly as I mentioned and I never felt pressed for gratuity's for meal or drink service. The rooms were very clean and there was even a four bottle liquor dispenser in every suite. Took advantage the first day, not so much after as it was just too much temptation haha. Fridge was well stocked with pop and water and maid service was regular and thorough. A little smaller of a resort though that was advantageous in the sense that you were never far away from any activity or entertainment. 3 floor buildings and all rooms had nice balconies with sliding doors and screens. No beach on the property but the shuttle bus comes every half hour and drives through the small jungle canopied community filled with shops, restaurants and a golf course that spans throughout. The community is gated and felt very safe. Plenty of people out and about walking their pets and jogging. Beach is shared with the Riu Palace and the third a la carte (steakhouse) is there and is the only one you need to make a reservation for as the shuttle comes after beach hours. Spent our last night there and although my wife's steak was a little undercooked the spare ribs were excellent. Very friendly and attentive full table service. All in all I would say while not quite 5 star service I thoroughly enjoyed my time at the Riu Lupita and would definitely recommend it. Excursions were also a lot of fun although the drive to Chichin Itza was about 3 hours from the resort. Worth it though.
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Date of stay: March 2020Trip type: Traveled as a couple
2 Helpful votes
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Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita
Responded Mar 30, 2020
Dear guest, Thank you for taking the time to share your wonderful review with us. We are delighted to read you enjoyed so many aspects of your stay with us. It was our pleasure to share your review with the team recognising their efforts and we really appreciate you taking the time to give us your positive feedback. We look forward to welcoming you back again very soon. With best regards, Hotel Riu Lupita Online Reputation Manager
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PRICE RANGE
$121 - $283 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu lupita resort, riu lupita mayan riviera, riu lupita mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
300
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Frequently Asked Questions about Hotel Riu Lupita
Which popular attractions are close to Hotel Riu Lupita?
Nearby attractions include Plaza Playacar (0.2 miles), Cenote Calavera (0.4 miles), and Playacar Center Shopping Mall (0.2 miles).
What are some of the property amenities at Hotel Riu Lupita?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness center.
What food & drink options are available at Hotel Riu Lupita?
Guests can enjoy an on-site restaurant, a poolside bar, and breakfast during their stay.
Is parking available at Hotel Riu Lupita?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Lupita?
Conveniently located restaurants include Perché No Restaurante Pizzería, Labrioche - Panadería Francesa - Playa del Carmen, and HOT Casual Food.
Are there opportunities to exercise at Hotel Riu Lupita?
Yes, guests have access to a pool and a fitness center during their stay.
Which languages are spoken by the staff at Hotel Riu Lupita?
The staff speaks multiple languages, including English, Spanish, German, and Italian.
Are there any historical sites close to Hotel Riu Lupita?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (0.9 miles).
Does Hotel Riu Lupita have any great views?
Yes, guests often enjoy the park view available here.
Is Hotel Riu Lupita accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.