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Hotel Riu Lupita

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Traveler (4446)
Pool & Beach (1056)
Video (1)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The 24h All Inclusive Hotel Riu Lupita opens all year round and is surrounded by 25,000 sq.m. of tropical gardens. Complimentary shuttle bus operates between the hotel and beach, approx. 3.5 km away. The RIU Classic Hotels offer comfortable rooms and excellent facilities with great leisure and relaxation facilities, as well as international gastronomy. Enjoy a relaxing holiday - whether alone, with family, partner or friends! The location is ideal due to its proximity to Cancún Airport CUN (50 km) and Cancún (60 km) and invites you to explore the area. The hotel has 300 comfortably furnished rooms and offers many amenities. Relax in the spa area or get in shape at the gym. 3 outdoor pools, 1 children's pool. RiuLand Kids Club (ages 4-7 & 8-12 years) and for adults, day and evening entertainment, as well as our Pacha Discotheque. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Mexican and Italian restaurants, Steakhouse, as well as 2 bars.
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Property amenities
Pool
Restaurant
Free parking
Spa
Fitness Center with Gym / Workout Room
Free Internet
Bar/Lounge
Breakfast Available
Children Activities (Kid / Family Friendly)
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Outdoor pool
Public Wifi
Tennis Court
Wheelchair access
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Room features
Family Rooms
Good to know
HOTEL STYLE
Family
Family Resort
HOTEL CLASS
Hotel links
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Hotel deals
3,495Reviews
663Q+A
100Room tips
Traveler rating
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Popular mentions
Liked this hotel alot ok it's not 5 star you only have to look at photos and reviews to see that.but it's spotless, grounds are clean rooms spotless bar and restaurant again spotless food was fine not a massive choice but never went hungry drinks fine too local brands.pool was
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Hotel's Favorite
We stayed at Riu Lupita for 2 weeks and it was a very nice experience. The room was clean and the people who looked after our room paid attention to details. We loved it. Our room was on the ground floor and had a view of garden and golf park, that came with our own zoo with
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Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita
Responded Mar 11, 2019
Dear mariasekerkova28, Thank you for sharing such a sweet review! We are thrilled to understand that you had an outstanding holiday during your stay at our Hotel Riu Lupita! We appreciate very much all your compliments and kind words towards our products and services! It is a pleasure to learn that you enjoyed all of them! It is an honor to take great care of you! We hope to host you again in one of our worldwide hotels in the future! King regards, Hotel Riu Lupita Online Reputation Manager
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Omg I don’t even know where to start, this place is horrible! The food is bad the service is bad,the bed that my daughter-in-law and son slept in they kept getting bit, so they had to fumigate our room, my son got the stomach flu and puked on one of the sheets and they charged
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Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita
Responded 1 week ago
Dear Leeann, Thank you for taking the time to give us your feedback and for expressing your concerns. I am very disappointed to hear about your stay at our Hotel Riu Lupita. That is definitely not the experience we wish our Guests to have. Please know that the level of service you described is highly unusual as we pride ourselves on offering each of our guests a memorable and personalized stay. We have not been able to track your case with the information provided, but if you feel that you would like to take this complaint further, please contact your travel agent or our Customer Service Department only in case of direct booking via crm@riu.com. Again, my apologies for an unsatisfactory stay with us. With our best wishes we remain, Hotel Riu Lupita Online Reputation Manager
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The hotel is great rooms spotless big big shower cubicle, food nice variety I went for the burgers really nice. Really well stocked up fridge and optics in the room. I would recommend this hotel to anyone All the staff are great will be back next year thanks for giving Us 5 star
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Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita
Responded 1 week ago
Dear Glyn, Thank you so much for joining us recently at Hotel Riu Lupita for the third time and for taking the time to share your RIU experience on Tripadvisor. We are glad that you enjoyed your stay and that all the things that we consider very important to a great stay fulfilled your expectations. We will be sure to share you review with our entire team letting them know what a great job they did making your stay memorable. Thank you letting us know that you will return, it will be a pleasure for us to host you again. With our best wishes we remain, Hotel Riu Lupita Online Reputation Manager
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Great stay at the Riu Lupita. I recommend it, only if you don´t mind travelling to the beach. The rooms are excellent and super clean. Personnel is great at helping you out and the food is of very good quality and the variety is also great.
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Review collected in partnership with riu.com
Previous
Are there washrooms near the beach?
Of course!
0 votes
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Do the rooms have shampoo shower gel already in them?
Yes - there is a hair/body shower gel available.
1 vote
Show all answers
does lupita have a iron in room
No but you can request one from reception.
1 vote
Does Lupita has coffee maker in the room?
There was not a coffee maker in the room. The main bar does have an expresso machine and coffee is also available in the restaurants.
0 votes
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123456133
"Our room overlooked trees and the golf course which was great for us could see all the wildlife."
"Buildings 16-18 offer a forest view"
"High floor"
"Rooms round the quiet pool probably the best think they got wi-fi."
"Take a higher floor, better views also you won’t be troubled by the cute wildlife!"
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12345620
PRICE RANGE
$138 - $323 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu lupita resortriu lupita mayan rivierariu lupita mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
300
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