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Occidental at Xcaret Destination

Barcelo.com$249*
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Certificate of Excellence
05/07/2017 05/08/2017
1 room 2 adults 0 children
$520*
$249*
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$355*
$355*
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Occidental at  Xcaret Destination
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11,562 Reviews from our TripAdvisor Community

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There are newer reviews for Occidental at Xcaret Destination
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Showing 9,719: English reviews
Essex, United Kingdom
Reviewed November 15, 2013 via mobile

My partner and I have just got back from the Occidental. It's just under an hour from the airport. The resort is lovely and easy to find your way around. Some have said its a long walk to different areas but we didn't find this at all. There is a shuttle service which runs frequently for those that don't fancy...

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4Thank Christine S
London, United Kingdom
Reviewed November 15, 2013

The Junior suit we had was nice with a pool view in building 22,our holiday was a seven nighter and we were given four bookings for the special restaurants which were well presented and well staffed,the food was good on the hole even though the buffet could of done with a bit more selection.We had a great time very friendly...

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2Thank TonyR4
Branford, Connecticut
Reviewed November 15, 2013

My husband and I went to the Occidental three weeks ago for the first time. I was not feeling well when we arrived and when we were finally able to check in had a terrible lunch at the Beach Bar. Had to argue to get things we were promised and pressured to sit through the Royal Time share everytime we...

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2Thank LPanczak
Barrie, Canada
Reviewed November 14, 2013

The resort looks closer to the airport than you think, it will take an hour to get there. This resort is huge! You will get lost on the first day there if you are in a building away from the main lobby. Unless you are very fit, you will get tired just getting around. They do have trams that take...

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1Thank rickandcathyw
Cedarville, New Jersey
Reviewed November 14, 2013

The facilities and grounds are beautiful. The food was delicious and the staff very friendly and accommodating. The Beach Club has the best views and food.Take a walk out to the ruins to get a truly spectacular view of the gulf. It's breathtaking at sunset. The only drawback is the hotel was very noisy at night.For some people, the party...

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3Thank wordmas
Kelowna, British Columbia, Canada
Reviewed November 13, 2013

We enjoyed our time at the hotel, it was nothing fancy but it was clean and suited all of our needs. Our biggest disappointment was the beach, its a small bay that has been made by the resort and not a long stretch of of the beautiful caribbean beach we had expected. It's close to everything and had all the...

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4Thank Paula W
Boston, Massachusetts
Reviewed November 13, 2013

We stayed at this hotel from 11/2/13 - 11/6/13. The hotel is fine, in need of a face lift (painting, broken chairs, bar seats, etc.) The food was average, not terrible, not great. The beach was small but functional, the staff very nice. However, WE GOT SCABIES somewhere in this hotel. The symptoms started our 3rd day in, and unfortunately...

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1Thank Dradle25
Itze P, Reputation Management at Occidental at Xcaret Destination, responded to this review

Dear Dradle25, Thank you very much for taking the time to share your comments regarding your stay at Occidental Grand Papagayo. Your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. We would like to confirm that there have been no complaints, reports or evidence of scabies...

Reviewed November 13, 2013

Just came back from a long weekend at this hotel and have mixed reviews. My husband and I went for our anniversary and were looking for relaxation, which this resort does offer as well as the more party areas. The pool outside our building (21) and the adult only pool at the beach were very nice to kick back and...

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5Thank Bella1996
San Jose, California, United States
Reviewed November 12, 2013

We traveled with a large group (22 people ranging from 6 months to 70+). The staff is very friendly and helpful. The food at the buffet is generally good and the food and service at the restaurants, I believe 9 total, is very good. They did not have many reservation spots so we ended up eating pretty late. We arrived...

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4Thank Ernie L
Haywards Heath, United Kingdom
Reviewed November 12, 2013

Our first visit here in Oct/Nov 2012 was great (check out my review if you don't believe me) and returning somewhere is a new thing for us. However, we found such a great deal with a UK tour operator we decided to return this half-term. Indeed there were some improvements: - we arrived in the daylight and an English guy...

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4Thank Simon F
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05/07/2017 05/08/2017
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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Beachfront
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination. ... more   less 

Additional Information about Occidental at Xcaret Destination

Address: Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico (Formerly Occidental Grand Xcaret All Inclusive Resort)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $177 - $399 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental at Xcaret Destination 4*
Number of rooms: 757
Reservation Options:
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Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret
Hotel Style:
#39 Top resorts Hotel in Playa del Carmen
#44 Luxury Hotel in Playa del Carmen
#46 Spa Hotel in Playa del Carmen
#48 Family Hotel in Playa del Carmen
#51 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Occidental at Xcaret Destination staff and other travelers.
1,622 questions
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Sault Ste. Marie, Canada
over a year ago

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Questions? Get answers from Occidental at Xcaret Destination staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“building 18 was nice”
frankcG4098FZ, 5 days ago | Read review
“building 12 is great if you want to be close to the gym.”
Willyelmy, 6 days ago | Read review
“Building 18 was very quiet. Rooms 206-209 and 306-309 will have views of the coean.”
GuestCritic, 1 week ago | Read review
“Request a room on the second floor that has a balcony with a jungle or forest view so you can see the monkeys at eye level.”
73simoned, 1 week ago | Read review
“We were on 3rd floor, it was nice, but I would have liked to stay closer to the lobby building. But we did get our exercise!!!”
janellsworth, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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$249* /night
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Prices are for 1 room, 2 adults
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