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    Occidental at Xcaret Destination

    Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico
    +1 855-231-7257
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    12/3/2017 12/4/2017
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    $213
    $179
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    Overview
    • Excellent48%
    • Very good31%
    • Average12%
    • Poor5%
    • Terrible4%
    Travelers talk about
    “royal club” (1,509 reviews)
    “man made beach” (432 reviews)
    “fun club” (350 reviews)
    Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Tennis Court
    Kids Club
    Housekeeping
    Babysitting
    Private Balcony
    4.0 Star Hotel
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    Offers from Occidental at Xcaret Destination
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    Rooms
    Dec 3Dec 4
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (13,295)
    There are newer reviews for Occidental at Xcaret Destination
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    4,711 - 4,715 of 10,931 reviews

    Reviewed January 8, 2015

    My family and I stayed from Christmas day to New Years day at the Occidental (7 of us total). Check in seemed relatively smooth, we arrived checked in and were on our way although we arrived around 4 pm which is right around their stated...More

    10  Thank cocojones86
    Response from Itze P, Reputation Management at Occidental at Xcaret DestinationResponded January 11, 2015

    Dear cocojones86, Thank you so much for your comments, guest feedback helps us to identify our failures and establish new opportunities for improvement. We are very sorry for having disappointed you and we regret very much the misunderstanding and inconvenience you experienced during your last...More

    Reviewed January 8, 2015 via mobile

    Great resort the staff make your holiday special they are so polite and helpful. The resort is set next door to the eco park make sure to give it a visit . The hotel has some lovely restaurants we liked the beach restaurant and buffet...More

    3  Thank vicki w
    Response from Itze P, Reputation Management at Occidental at Xcaret DestinationResponded January 11, 2015

    Dear vicki w, We are more than glad to know that you enjoyed our service and our excellent location. It will be a total pleasure to receive you and your friends on your next visit to Mexico. Sincerely,

    Reviewed January 7, 2015

    My cousin and I stayed here the week of Dec 15th. It was wonderful due to we beat the crowds. The weather was nice the whole time only had cloudy and rain the day we left. This is a large resort so you get a...More

    5  Thank kjobgen
    Response from Itze P, Reputation Management at Occidental at Xcaret DestinationResponded January 11, 2015

    Dear kjobgen, It is a pleasure for us to find that you enjoyed the service in every way, thank you so much for taking the time to leave these amazing details in your kindly comment. Please remember that all the Occidental Grand Xcaret Family will...More

    Reviewed January 7, 2015

    Arrived three hours before checkin. Not a problem, bell boys put mine and my brothers bags in a secure place. Off we went to eat lunch. Went to the main buffet. The food was nice but not great. The buffet was lacking compared to the...More

    7  Thank Jason71
    Response from Itze P, Reputation Management at Occidental at Xcaret DestinationResponded January 11, 2015

    Dear Jason71, We really appreciate such a detailed comment like this one that you leave us, because there is no better tool to improve than the feedback from each of our guests. We are pleased to know that you could enjoy our facilities and professional...More

    Reviewed January 7, 2015

    This resort is very big if you can`t walk stay away from that place .restaurant, pool ,beach are far away from all the room if you stay in Block 14 ,15,16 and 17 your are the closet to loobt restaurant and night entertainment but all...More

    3  Thank eloirobi
    Response from Itze P, Reputation Management at Occidental at Xcaret DestinationResponded January 11, 2015

    Dear eloirobi, Thank you for comments regarding your stay at Occidental Grand Xcaret. It is always a pleasure to receive feedback from our guests. We are very sorry about the inconveniences with you experienced and the misunderstood during your stay; please know that f our...More

    Royal Hideaway Playacar
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Free Parking
    • Beachfront
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Business Center with Internet Access
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • $160 - $689 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #39 Top resorts Hotel in Playa del Carmen
    • #46 Luxury Hotel in Playa del Carmen
    • #48 Family Hotel in Playa del Carmen
    • #48 Spa Hotel in Playa del Carmen
    • #50 On the Beach Hotel in Playa del Carmen
    • #77 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 764
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Barcelo, Booking.com, Expedia, Hotels.com, HotelsforEveryone, Orbitz, Hotwire, Travelocity, Evoline ltd, TripOnline SA, Cheap Tickets, getaroom.com, Cancelon and HotelQuickly so you can book your Occidental at Xcaret Destination reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Occidental Grand Xcaret Hotel ,
    • Occidental Grand Flamenco Xcaret ,
    • Grand Flamenco Xcaret ,
    • Xcaret Grand Occidental ,
    • Occidental Xcaret ,
    • Hotel Xcaret ,
    • Xcaret Playa Del Carmen ,
    • Grand Xcaret Occidental ,
    • Xcaret Hotel ,
    • Grand Occidental Xcaret
    Add Photo Photos
    Traveler (13036)
    Pool & Beach (2858)
    Room & Suite (1187)
    Dining (981)
    Hotel & Grounds (8322)
    Family and Play Areas (116)
    Bathroom (99)
    Business Center & Event Rooms (17)
    Nearby
    Sponsored by:
    Iberostar Tucan Hotel
    6,719 reviews
    1.96 miles away
     
    Royal Hideaway Playacar
    4,428 reviews
    2.48 miles away
     
    Hotel Riu Palace Mexico
    5,692 reviews
    2.23 miles away
     
    Sandos Playacar Beach Resort
    13,188 reviews
    1.88 miles away
     
    Nearby Restaurants
    El hongo
    113 reviews
    3.25 miles away
    Carmen Beer Co. - Brewpub & Gourmet Kitchen
    77 reviews
    2.70 miles away
    Perche No Restaurante Pizzeria
    127 reviews
    2.71 miles away
    L'Atelier
    97 reviews
    3.05 miles away
    Nearby Attractions
    Xplor Park
    14,244 reviews
    .77 miles away
    Xcaret Eco Theme Park
    32,584 reviews
    .33 miles away
    Delphinus Xcaret
    1,373 reviews
    .45 miles away
    Xenses Park
    691 reviews
    .44 miles away
    Ask a question
    Questions & Answers
    nicolemaxine
    November 21, 2017|
    Answer
    Response from OccidentalatXcaret | Property representative |
    Hi nicole, please check your messages.
    0
    Votes
    Google Translation
    jpinj2
    November 21, 2017|
    AnswerShow all 3 answers
    Response from OccidentalatXcaret | Property representative |
    Dear Jpinj2, can you provide me your email address?
    0
    Votes
    Google Translation
    Katherine D
    November 21, 2017|
    AnswerShow all 2 answers
    Response from OccidentalatXcaret | Property representative |
    El pescador was moved to the restaurant at the main pool and the maintenance program will be finished at the end of this month.
    1
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    Google Translation
    Room Tips
    "Lobby rooms were very central."
    Read review
    "If you want any kind of service, upgrade to Royal."
    Read review
    "get away from lobby (too noisy), very slippery when it rains"
    Read review
    "Tip the pool waitresses and bar staff early and they will remember your name and drinks.. also the maids do..."
    Read review
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