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Occidental at Xcaret Destination

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Traveler (14004)
Pool & Beach (2951)
Room & Suite (1284)
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Overview
  • Excellent48%
  • Very good31%
  • Average12%
  • Poor5%
  • Terrible4%
Travelers talk about
“royal club”(1,526 reviews)
“man made beach”(451 reviews)
“fun club”(359 reviews)
AMENITIES
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
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Additional information
Offers from Occidental at Xcaret Destination
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Rooms
Jun 3Jun 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (14,474)
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5,221
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21 - 25 of 11,833 reviews
Reviewed 1 week ago

We were not expecting to see the wild life in complex/ their own environment it was wonderful. Some staff especially concierge in block 22 Gersedo yekon most pleasant and helpful. We’re disappointed we were not informed of fire 3weeks previous which meant lifts out of...More

Review collected in partnership with Barcelo Hotels & Resorts
Thank pamelabeddoe
Response from OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret DestinationResponded 6 days ago

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing...More

Reviewed 1 week ago via mobile

Beautiful hotel friendly staff Facilities are amazing staff is friendly, i have nothing bad to say. everything was perfect i will recommen this place 1000%. The staff are great. From the first day we arrived our experience was unique and exciting. They have all type...More

Thank John P
Response from OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret DestinationResponded 6 days ago

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing...More

Reviewed 1 week ago

Expect every employee to focus your attention to how amazing the timeshare or Royal Club is, while your room is simply adequate. The resort is on beautiful property, and the views are exceptional, however the pushy staff will not back down on the upgraded opportunities.More

Review collected in partnership with Barcelo Hotels & Resorts
1  Thank macleanlanddeck
Response from OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret DestinationResponded 6 days ago

We are truly sorry for your experience with the Vacation Club team, which is supposed to provide guests with personalized assistance and information about the hotel and services. Please know that I have discussed your feedback with the Vacation Club Director, who has addressed his...More

Reviewed 1 week ago

Absolutely stunning resort, we had 2 weeks here for our honeymoon (although they did nothing for it ;(. Ideal location for visiting Xcaret Park next door. We had 2 days in there and was ideal being able to come and go as we please. Apart...More

3  Thank bex767
Response from OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret DestinationResponded 6 days ago

Thank you so much for choosing Occidental as your honeymoon destination and for sharing with us one of the most important days of your lives. We would like to thank you for taking the time to highlight our hotel features down to the detail. We...More

Reviewed 1 week ago

Defenitely unforgettable would defenitely recommend it was very relaxing and enjoyable with top notch service the entire week will Defenitely be returning with family and friends as well. The original experience was greatMore

Review collected in partnership with Barcelo Hotels & Resorts
Thank shawnwri
Response from OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret DestinationResponded 6 days ago

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing...More

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About
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Free Parking
Beachfront
Spa
Breakfast included
Hotel Amenities
Business Center with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Tennis Court
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
$187 - $474 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Family Hotel in Playa del Carmen
#44 Top resorts Hotel in Playa del Carmen
#53 Spa Hotel in Playa del Carmen
#56 Luxury Hotel in Playa del Carmen
#66 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$187 - $474 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Family Hotel in Playa del Carmen
#44 Top resorts Hotel in Playa del Carmen
#53 Spa Hotel in Playa del Carmen
#56 Luxury Hotel in Playa del Carmen
#66 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (14004)
Pool & Beach (2951)
Room & Suite (1284)
Dining (977)
Family and Play Areas (133)
Amenities (58)
Business Center & Event Rooms (17)
Questions & Answers
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Room Tips
"Try to ge a room with a view of the pool"
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"We stayed in building 12 towards the tennis court area and had several monkeys on the balconies daily."
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"Go higher up for a chance to see the spider monkeys"
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"We booked a Deluxe room but upgraded to Royal upon check in. The room was huge"
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