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Occidental at Xcaret Destination

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Carretera Federal Chetumal Puerto Juarez Km. 282, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Occidental at Xcaret Destination
Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#75 of 310 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Mini golf
Babysitting
Secured parking
Paid wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Special diet menus
Swimup bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Green
Languages Spoken
English, French, Spanish
Hotel links
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Popular mentions
april wrote a review Oct 14
Hampton, Canada1 contribution
+1
We loved our stay at this resort! We got married here February 2020 and we cannot wait to return this year February 2022. Our whole group had an amazing time hanging down at the beach everyday which was always clean and staff were great. Our daughter was very safe in the lagoon style beach which helps parents relax a little with littlest being in the water. The steakhouse was amazing and we always were able to find delicious meals. We are counting down the days until our return.
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Date of stay: November 2020
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Response from Ogx Xcaret, Guest Services / Front Office at Occidental at Xcaret Destination
Responded 4 days ago
We would like to thank you for giving us the chance to host your vacations during your visit to the Caribe! It give us pride to know that your vacations has been a unique and unforgettable experience. Thank you for highlight the safety protocols. As you know your health and security are the most important for us that is why we prepared and certificated to assure your maximum well-being during your stay with us. Nothing makes us happier than to welcome you back to your home away from home. Kind regards.
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Tara Lee wrote a review Oct 13
1 contribution
+1
We were so impressed with this resort!! From the moment we walked in everyone was so friendly and the resort is absolutely breathtaking! The food was so good! Definitely recommend Pacos Tacos, so delicious! So convenient if you want to spend time at Xcaret Park as it’s only like a 2 minute walk from the lobby or right next to the beach! I requested a third floor room in building 18 as I’d heard that’s where the monkeys are and they fulfilled that request and it was the highlight of our trip! Monkeys on the balcony every morning! Building 18 is really close to the shuttle to the beach AND the lobby/restaurants. Unfortunately we only had three full days and jam packed it full of activities at Xcaret so we didn’t get to try the pools at the resort, they looked really refreshing and
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Date of stay: October 2021
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Response from Ogx Xcaret, Guest Services / Front Office at Occidental at Xcaret Destination
Responded 4 days ago
We appreciate your recent visit and the time taken to share your feedback about our Resort. It is a pleasure to read that we fulfill your expectations and you loved everything in the resort, we work very hard to spoil our guests from the moment of their arrival until the moment of their departure. We are very lucky to be surrounded by nature, to have animals and ocean together. We will be very happy to host your stay one more time in a near future. Kind regards.
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Malorie s wrote a review Oct 12
Napili-Honokowai, Hawaii43 contributions16 helpful votes
+1
We recently spent 8 glorious days at this all inclusive. Upgraded when I booked to Royal Level per other reviews. Service was impeccable and everyone who worked here was welcoming, attentive and friendly. The food was DELICIOUS. The Royal restaurant is where we ate the most but had concierge make reservations for their other restaurants. This location is beautiful and our view was literally spectacular. We had the Xcaret pass- which was a short walk from the lobby. We paid to upgrade to an ocean view and couldn’t believe our luck at the view. Highly recommended
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Date of stay: October 2021
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Response from Ogx Xcaret, Guest Services / Front Office at Occidental at Xcaret Destination
Responded 4 days ago
Thank you so much for visiting us and for taking the time to write this review and share your experience with the travelers. We feel really proud to know that we could fulfill your expectations. We work very hard to always give you a personalized and unique treatment to make you feel at home. Royal Level is the best area of our Resort, totally agree, they work very hard to offer personalized attention to each of our guests and your words are proof that we are doing well. Nothing will make us happier than your return to the resort! We hope to have the opportunity to serve you one more time. Kind regards
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Paola P wrote a review Oct 12
3 contributions
Everyone is ready to make your stay fun and enjoyable but we have to say that Isabel Soberano aka "Manita" was a great help, always making sure we had all we needed. Was determined to provide us with as much information and details as we needed to plan our itinerary. She is sooo much fun, very sweet and respectful! Hope to see her again on our next visit. We love the resort. This was our 2nd time there (Sept - Oct 2021).Our first visit was on 2019.
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Date of stay: October 2021
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Response from Ogx Xcaret, Guest Services / Front Office at Occidental at Xcaret Destination
Responded 6 days ago
Thank you so much for visiting us and for taking the time to write this review and share your experience with the travelers. We feel really proud to know that we could fulfill your expectations. We work very hard to always give you a personalized and unique treatment to make you feel at home. We are very proud of our staff since they always give their extra to make a memorable stay for you! Nothing will make us happier than your return to the resort! We hope to have the opportunity to serve you one more time. Kind regards.
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girlinparadise09 wrote a review Oct 11
massillon,ohio135 contributions2 helpful votes
+1
We are First Club members and wanted to try Royal level this time. The Royal restaurant was amazing for all three meals but menu did not change for the week we were there. Customer service was also top notch! We only ventured away one night to eat at the Buffet while we were waiting on our painting and the salad and fruit was good but we did not like anything else, service was good though. The resort is beautiful with lots of wildlife, we also enjoyed the cove and the shopping on resort was very convenient. We cannot wait to return next year and thank you for an amazing stay!
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Date of stay: October 2021
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Response from Ogx Xcaret, Guest Services / Front Office at Occidental at Xcaret Destination
Responded 1 week ago
Thank you so much for visiting us and for taking the time to write this review and share your experience with the travelers. It give us proud to know that we made successfully a unique and unforgettable experience during your stay. And we are happy to read that Royal Level was an extra to your vacations will be more special. The Royal Level team work very hard to offer personalized attention to each of our guests and your words are proof that we are doing well. Nothing will make us happier than your return to the resort! We hope to have the opportunity to serve you one more time at Royal Level. Kind regards.
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PRICE RANGE
$157 - $366 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental grand xcaret hotel, occidental grand flamenco xcaret, grand flamenco xcaret, xcaret grand occidental, occidental xcaret, hotel xcaret, xcaret playa del carmen, grand xcaret occidental, xcaret hotel, grand occidental xcaret
FORMERLY KNOWN AS
Occidental Grand Xcaret All Inclusive Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
764
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