First of all,I'm really worried about the time share people,it was not only at the airport constantly staking at you there were at the hotel the same people that worked in there,there were in every building just waiting for you to come down is like is gonna be a day that all the word can't go to a vacation because of this leaches destroying your peace,the food was horrible,and the most important thing the coffee machine it was a day that doesn't work,the drinks were really good,a lot of different drinks,and this other thing you can't go with the busboy to your room what????he had our luggage and you can't go with him,and of course they will never tell you were is the room,the place is enormous and really beautiful,our room was huge and perfect clean every day,they don't treat us…
The service is incredible and the food and drink is amazing. One waiter named gener at the pizza and taco restaurant was extremely helpful on our first night and was friendly and funny every time we went.
Oh my so much to say but let me say it was 16 in a group and we all had the same negative feeling. Terrible service, food and drinks. The resort is beautiful but takes away the fun when the staff is rude and the food is awful. The drinks are by far the worse drinks I've ever had. Only food that is descent is the reservation restaurants and they are very hard to rsvp. The buffets are very basic at minimum. We felt as if we were not time share owners, you get terrible service. We even tipped very well throughout our stay and it just seems like nobody there wants to work
Beautiful hotel with friendly staff. Clean rooms. Difficult to navigate property without a map, map provided was not detailed enough and we often got lost. At check in, our rooms ac was not functioning. Nor were we provided with hand towels or wash cloths. Pool closest to our building was not filled all the way and a bit dirty. Food was average, and often restaurants at dinner time were difficult to get into due to crowds. Close access to Xcaret park was great. Beach area was nice.
Everyone that works there are awesome and helpful. The bartender Mireya at the royal level she nice and awesome energy. I recommend the royal level. The food at royal level is very good. My kids loves the shows they have at the lobby every night
I arrived at the hotel around 8pm no issues with reception, checked in Mario (bellboy) walked myself and my luggage to the room. Room was spacious, stocked fridge, fruit plate and Tequila in the room. The resort is large and the wildlife is amazing, all of the staff I encountered where friendly and helpful. Main pool is large, but there is a speaker ever side playing different music which I couldn't understand as wherever you sat you heard both! Not many activities going on through the day, the evening show didn't start until 9.30pm so if you had to queue at 5.30pm to get into the Al la Carte restaurants then you had a few hours to kill before it started. The animals are amazing, deer, flamingo's, monkeys to name a few. Being next to Xcaret was a plus, there where 2…
Really good service ! We really appreciate the time we were there! We’ll go back for sure ! We taste a lot of drink and the were all delicious! With the music downstair the ambiance was really good and food was good too !
Rigoberto Pèrez Ramírez was an amazing server and very friendly and hospitable. Outstanding person and very caring, I would highly recommend him as a waiter/server for anyone coming to the Steak House.
We had the best time the service is so nice and they make you feel at home and our server Gerardo is so awesome the beach is so clean and the restaurant are the best we had dinner at the pescador delicious
For an all-inclusive, the price was not bad. Maybe after staying at Xcaret, we were spoiled? However, there are some things they can do to improve the experience. - resort is large, so be prepared to walk. A lot of wildlife around, you can decide if that's good for you or not (they take the outside handles off the balcony sliding doors, so you don't wake up with nature in your bed lol) - food is so-so. Children may like it, but the quality is average. And they run out too early. The taco stand is supposed to be open until 2a, but ran out of chicken tacos by 10 often. - service is decent. The staff is pretty nice