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Occidental at Xcaret Destination

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Carretera Federal Chetumal Puerto Juarez Km. 282 Solidaridad, Playa del Carmen 77710 Mexico
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About

#99 of 254 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination.
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Property amenities
Free parking
Wifi
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Beach
Mini golf
Babysitting
Parking
Paid wifi
Fitness classes
Sauna
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Family
Languages Spoken
French, Spanish
Hotel links
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Location

Full view
53Somewhat walkable
Grade: 53 out of 100
960Restaurantswithin 5 miles
164Attractionswithin 5 miles
19,039Reviews3,358Q+A100Room tips
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Popular mentions
This is a nice resort if you like the jungle atmosphere. If you are a beach person this is not the resort for you. Man made inlet is the beach which is great for children. Pools are also good for children as they have a gradual slope in but are very murky by the end of the day😳. As everyone has stated..the chair situation is bad...the hotel will say there are lots of chairs..but this is not the case. We even saw fights over chairs....this is an obvious problem. The lack of bar area and bathroom in the pool area near building 18 is a big issue....the pool in this area is practically empty. While the pool with the bar and bathroom is packed. Rectifying this issue would make a BIG difference. Food in the alacart restaurants was very good....buffet not so good...lots of food in
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Response from OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination
Responded 1 week ago
We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We appreciated your sincere and constructive comments, I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. We would love to have a second opportunity to demonstrate you the high quality standards our brand is known for. Regards.
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I got to experience this resort for a few nights. Man the ocean is turquoise and the most beautiful colors of blue you've ever seen. It can be hypnotizing. The snorkeling at the inlet is a great experience. Water was so clear you can see fishes swimming around you. Bar and restaurant at beach was convenient. All the animals added a wonderful touch and experience. We saw tons of iguanas, monkeys, deers, racoon looking animals, parrots, flamingos.. & many more. Staff was very nice. Shout out to Jennifer from concierge for being so kind and welcoming to us. Monkeys outside our room windows were exciting. We really had a great time. Enjoyed many of the pools as well. So many yummy cocktails. Le Buffet was so fancy me and my hubby looked at each other with shock. Not used to eating
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Review collected in partnership with Barcelo Hotels & Resorts
Response from OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination
Responded 1 week ago
We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staff as we constantly strive to provide consistent quality of service to our guests. I love to read the experiences with our lovely animals, the monkeys going to their balcony, the coatis walking around the resort, the deer, the flamingos between the buildings or the parrots in our lobby. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome you once again. Kind Regards.
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Recommendations: - *****this is NOT the best for young couples who want to do more than relax***** love this place, but it needs more stuff for young couples to do in my opinion. This is a place for family I felt like. Really nothing to do for young couples besides eating and drinking. - ****** Bring extra money for the a $100-120 payment for the hotel. This is for all the animals they say ... Just bring an extra $200 just in case.****** - *****If you are staying more than 4 nights I highly recommend to go to the park next door!***** My boyfriend and I just stayed in on the resort and it wasn't as fun, so we kind of regret not exploring the park. (bring sneakers, ones you don't mind ruining) -***** Don't be afraid to travel outside of the resort! - if the front desk offers
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Response from OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination
Responded 1 week ago
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.
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the service and staff were excellent the rooms were very well cleaned,, especially our location for the monkeys they provided a lot of entertainment.We stayed there four years ago and the buffet and entertainment was much better then
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Review collected in partnership with Barcelo Hotels & Resorts
Response from OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination
Responded 1 week ago
We would like to express our most sincere gratefulness for your loyalty and for your kind words. I love to read the experiences with our lovely animals, the monkeys going to their balcony, the coatis walking around the resort, the deer, the flamingos between the buildings or the parrots in our lobby. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind Regards.
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We had such an amazing stay. The food and staff were excellent. We made good use of our passes to xscaret park during our stay. We also enjoyed Leo and Diego exceptional service at the beach buffet. The resort is absolutely stunning. Worth every penny!
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Review collected in partnership with Barcelo Hotels & Resorts
Response from OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination
Responded 1 week ago
¡Wow! We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. And you are right in regards of the "Xcaret Park" it looks like an extension of our hotel, since is so close and you can go just walking or having the boat ride! The Unlimited Experience is the best option to enjoy the park everyday as you enjoy the resort. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind Regards.
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PRICE RANGE
$174 - $534 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental grand xcaret hotel, occidental grand flamenco xcaret, grand flamenco xcaret, xcaret grand occidental, occidental xcaret, hotel xcaret, xcaret playa del carmen, grand xcaret occidental, xcaret hotel, grand occidental xcaret
FORMERLY KNOWN AS
Occidental Grand Xcaret All Inclusive Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
764
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