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Carretera Federal Chetumal Puerto Juarez Km 282, Playa del Carmen 77710 Mexico
Lowest prices for your stay
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Traveler (19832)
Pool & Beach (4480)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 03/16/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Occidental at Xcaret Destination
Updated 03/16/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#66 of 333 hotels in Playa del Carmen
Location
4.3
Cleanliness
4.4
Service
4.2
Value
4.1
Travelers' Choice
Set in lush gardens on the Caribbean coast, this all-inclusive, laid-back beachfront resort is 1.6 km from both Xplor Adventure Park and Xcaret Park, an eco-archaeological theme park. The cozy rooms feature free Wi-Fi, cable TV and minibars, plus private balconies or terraces. Suites add separate living rooms. Club rooms and suites include access to a private lounge, beach and pool; upgraded 2-bedroom club suites include coffeemakers, whirlpool tubs and sea views. Room service is offered. There are 9 bars and 11 restaurants. Other amenities include 5 outdoor pools, a fitness center and a spa, as well as a private beach with water sports.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Mini golf
Indoor play area for children
Secured parking
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Special diet menus
Swimup bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Sofa bed
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Green
Languages Spoken
English, Spanish
21667Reviews3711Q+A100Room tips
Traveler rating
  • 11,274
  • 5,960
  • 2,378
  • 1,112
  • 945
Traveler safety
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Popular mentions
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Most Recent
YM wrote a review Jun 2022
Miami, Florida17 contributions1 helpful vote
First of all,I'm really worried about the time share people,it was not only at the airport constantly staking at you there were at the hotel the same people that worked in there,there were in every building just waiting for you to come down is like is gonna be a day that all the word can't go to a vacation because of this leaches destroying your peace,the food was horrible,and the most important thing the coffee machine it was a day that doesn't work,the drinks were really good,a lot of different drinks,and this other thing you can't go with the busboy to your room what????he had our luggage and you can't go with him,and of course they will never tell you were is the room,the place is enormous and really beautiful,our room was huge and perfect clean every day,they don't treat us
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Date of stay: May 2022
1 Helpful vote
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Will wrote a review Jun 2022
1 contribution2 helpful votes
The service is incredible and the food and drink is amazing. One waiter named gener at the pizza and taco restaurant was extremely helpful on our first night and was friendly and funny every time we went.
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Date of stay: June 2022
2 Helpful votes
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Response from Ogx Xcaret, Guest Services / Front Office at Occidental at Xcaret Destination
Responded 5 days ago
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,
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Carlos Fabris wrote a review Jun 2022
Los Angeles, California4 contributions1 helpful vote
Oh my so much to say but let me say it was 16 in a group and we all had the same negative feeling. Terrible service, food and drinks. The resort is beautiful but takes away the fun when the staff is rude and the food is awful. The drinks are by far the worse drinks I've ever had. Only food that is descent is the reservation restaurants and they are very hard to rsvp. The buffets are very basic at minimum. We felt as if we were not time share owners, you get terrible service. We even tipped very well throughout our stay and it just seems like nobody there wants to work
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Date of stay: June 2022
1 Helpful vote
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yodadde wrote a review Jun 2022
Phoenix9 contributions2 helpful votes
Beautiful hotel with friendly staff. Clean rooms. Difficult to navigate property without a map, map provided was not detailed enough and we often got lost. At check in, our rooms ac was not functioning. Nor were we provided with hand towels or wash cloths. Pool closest to our building was not filled all the way and a bit dirty. Food was average, and often restaurants at dinner time were difficult to get into due to crowds. Close access to Xcaret park was great. Beach area was nice.
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Date of stay: June 2022
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Response from Ogx Xcaret, Guest Services / Front Office at Occidental at Xcaret Destination
Responded 1 week ago
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. I’m very sorry to hear about your disappointing experience at Occidental at Xcaret Destination. We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. Our guests’ satisfaction is our priority; therefore, we will review them with the Hotel Manager in order to avoid this incidents in the future. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. Kind Regards.
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Juan wrote a review Jun 2022
1 contribution
Everyone that works there are awesome and helpful. The bartender Mireya at the royal level she nice and awesome energy. I recommend the royal level. The food at royal level is very good. My kids loves the shows they have at the lobby every night
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Date of stay: June 2022
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cbennett12017 wrote a review Jun 2022
London, United Kingdom19 contributions13 helpful votes
I arrived at the hotel around 8pm no issues with reception, checked in Mario (bellboy) walked myself and my luggage to the room. Room was spacious, stocked fridge, fruit plate and Tequila in the room. The resort is large and the wildlife is amazing, all of the staff I encountered where friendly and helpful. Main pool is large, but there is a speaker ever side playing different music which I couldn't understand as wherever you sat you heard both! Not many activities going on through the day, the evening show didn't start until 9.30pm so if you had to queue at 5.30pm to get into the Al la Carte restaurants then you had a few hours to kill before it started. The animals are amazing, deer, flamingo's, monkeys to name a few. Being next to Xcaret was a plus, there where 2
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Date of stay: June 2022
1 Helpful vote
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Response from Ogx Xcaret, Guest Services / Front Office at Occidental at Xcaret Destination
Responded 1 week ago
We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We appreciated your sincere and constructive comments, I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. We would love to have a second opportunity to demonstrate you the high-quality standards our brand is known for. Kind Regards.
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Melissa T wrote a review Jun 2022
1 contribution
Really good service ! We really appreciate the time we were there! We’ll go back for sure ! We taste a lot of drink and the were all delicious! With the music downstair the ambiance was really good and food was good too !
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Date of stay: June 2022
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J_ballou! wrote a review Jun 2022
1 contribution
Rigoberto Pèrez Ramírez was an amazing server and very friendly and hospitable. Outstanding person and very caring, I would highly recommend him as a waiter/server for anyone coming to the Steak House.
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Date of stay: June 2022
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Response from Ogx Xcaret, Guest Services / Front Office at Occidental at Xcaret Destination
Responded 1 week ago
Thank you so much for visiting us and for take the time to write this review and share your experience with the travelers. It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest and nothing better than as a family. We will welcome you back in a near future with open arms. Kind regards
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Silvia M wrote a review Jun 2022
1 contribution
We had the best time the service is so nice and they make you feel at home and our server Gerardo is so awesome the beach is so clean and the restaurant are the best we had dinner at the pescador delicious
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Date of stay: June 2022
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Response from Ogx Xcaret, Guest Services / Front Office at Occidental at Xcaret Destination
Responded 2 weeks ago
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,
Read more
Day M wrote a review Jun 2022
1 contribution
For an all-inclusive, the price was not bad. Maybe after staying at Xcaret, we were spoiled? However, there are some things they can do to improve the experience. - resort is large, so be prepared to walk. A lot of wildlife around, you can decide if that's good for you or not (they take the outside handles off the balcony sliding doors, so you don't wake up with nature in your bed lol) - food is so-so. Children may like it, but the quality is average. And they run out too early. The taco stand is supposed to be open until 2a, but ran out of chicken tacos by 10 often. - service is decent. The staff is pretty nice
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Date of stay: January 2022
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Response from Ogx Xcaret, Guest Services / Front Office at Occidental at Xcaret Destination
Responded 2 weeks ago
We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We appreciated your sincere and constructive comments, I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. We would love to have a second opportunity to demonstrate you the high-quality standards our brand is known for. Kind Regards.
Read more
PRICE RANGE
$197 - $567 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental grand xcaret hotel, occidental grand flamenco xcaret, grand flamenco xcaret, xcaret grand occidental, occidental xcaret, hotel xcaret, xcaret playa del carmen, grand xcaret occidental, xcaret hotel, grand occidental xcaret
FORMERLY KNOWN AS
Occidental Grand Xcaret All Inclusive Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
764
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