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Occidental at Xcaret Destination

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Occidental at  Xcaret Destination
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11,071 Reviews from our TripAdvisor Community

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Showing 9,313: English reviews
Reviewed 2 days ago NEW

Stayed Dec 6th -10th. We had never been to Mexico before but found a great all-inclusive rate for this hotel so we gave it a shot. We picked this hotel in particular due to the location and recent reviews. We saw that the hotel was recently under new management and undergoing a complete renovation. The reviews mentioned the renovations were...

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Helpful?
6Thank Mike D
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence....

Reviewed 3 days ago NEW

We had a great time at this resort!! The employees were very friendly and helpful!! I would recommend this hotel to others that are looking to get away for a week or two. Rigoberto Pepez stood out the most during our stay. Everytime that me and my family ate at Paco Tacos he treated us as if he had known...

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Helpful?
Thank Carl S
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staffs as we constantly strive to provide consistent quality of service to our guests.

Toronto, Canada
Reviewed 3 days ago NEW

Second trip to this property - we'd been really looking forward to returning after a first great experience about four years ago. Unfortunately, - the food was terrible. They're trying to do too many things and not doing them well. What are those strange slimy little meat patties in that brown sauce? How can they serve unripe pineapple day after...

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Helpful?
1Thank sumwunhu
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

I truly regret the inconveniences you had during their stay. We have carefully noted each point you mentioned in order to improve, we are always worried about our guest’s well-being and strive to make holidays at our property an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you so much for taking the...

Akron, Ohio
Reviewed 3 days ago NEWvia mobile

I am writing the exact review I was searching for, so I hope it's helpful. Would I stay here again? Absolutely!!! Are there things I'd improve? Again, absolutely! 1. Check in was smooth for our family. We requested our 3 rooms be close, at least in the same building. We had 2 rooms next to each other in the main...

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Helpful?
11Thank Taun29
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence....

Harleysville
Reviewed 3 days ago NEW

Great resort and great staff. Rooms were very clean and had everything we needed. Beds were amazing! The quality of the food at the main buffet was always fresh and nicely presented. They had lots of options to choose from the only down side was it was basically the same foods every night at the buffet. The restaurants were easy...

Review collected in partnership with this hotel
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Helpful?
Thank Gerry V
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

MN
Reviewed 3 days ago NEW

We had the most relaxing and beautiful vacation of our lives! The resort property encompasses natural walking trails that surround pristine tropical forests. We saw many amazing insects and animals (from a safe distance) and enjoyed We loved all of the opportunities to walk since we were constantly eating and drinking and needing to burn off a few calories! When...

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Helpful?
1Thank Dogpark
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence....

Mississauga, Canada
Reviewed 3 days ago NEW

We traveled to this resort 5 years ago and I was worried about it being the same experience this time. 5 years ago we went in May and this time we traveled in January. The time of year may make a difference in your beach experience. This man made beach was so beautiful 5 years ago but this time it...

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Helpful?
Thank 5977Luisa1962
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

Toronto
Reviewed 4 days ago NEW

This resort was excellent for our kids 12 and 10. The lagoon is a safe place for them to swim and snorkel all day, lots to see. We jumped in one pool and swam to the bar for a drink twice all week, couldn't leave the lagoon. The restaurant at the water is awesome for breakfast and lunch, lots to...

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Helpful?
3Thank Queen1077
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence....

Gatineau, Canada
Reviewed 4 days ago NEW

Luxurious holiday in a beautiful hotel. Rooms, restaurants, pools, walkways, etc. - all was very nice. Staff were great. Had an incident where one of our group had too much too drink, and the security staff (Antonio Hernandez) handled this situation very well, treating the person with a lot of respect. Vacation was great - my best ever. I highly...

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Helpful?
2Thank mw282017
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staffs as we constantly strive to provide consistent quality of service to our guests.

Madison, Wisconsin
Reviewed 4 days ago NEW

We arrived the afternoon of January 2nd via shuttle. Check in took a little longer than I would have liked as there were a few people in front of us and it seemed like some of the staff weren't being efficient. Not a huge deal. When we got in our room we couldn't turn on any of the lights. I...

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Helpful?
5Thank mollyleebalch
OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review

We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Beachfront
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination. ... more   less 

Additional Information about Occidental at Xcaret Destination

Address: Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico (Formerly Occidental Grand Xcaret All Inclusive Resort)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $195 - $450 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental at Xcaret Destination 4*
Number of rooms: 757
Reservation Options:
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Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret
Hotel Style:
#28 Business Hotel in Playa del Carmen
#39 Top resorts Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#46 Spa Hotel in Playa del Carmen
#48 Family Hotel in Playa del Carmen
#49 On the Beach Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Occidental at Xcaret Destination staff and other travelers.
1,391 questions
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Questions? Get answers from Occidental at Xcaret Destination staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Bring dollar bills for tipping! It is not required but always helpful when you receive great service!”
 of 5 bubbles Dogpark, 3 days ago | Read review
“We were in building #20...really nice room. Close to pool. The beach is far no matter which room you take”
 of 5 bubbles 5977Luisa1962, 3 days ago | Read review
“Some of the more expensive suites have pool views, ours didn't but we had monkey's so all good!”
 of 5 bubbles Queen1077, 4 days ago | Read review
“Had a great room on 3rd floor corner, but it would be a lot of walking if someone had difficulty walking”
 of 5 bubbles mw282017, 4 days ago | Read review
“rooms have A/C, bring ear plugs because you can hear everything in the hallway”
 of 5 bubbles mollyleebalch, 4 days ago | Read review
5 of 5
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