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Occidental at Xcaret Destination

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Occidental at  Xcaret Destination
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11,263 Reviews from our TripAdvisor Community

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Wisconsin
Reviewed 2 days ago NEW

We just had a wonderful vacation at this resort just last week. The resort property, dining, and staff were all exceptional. The resort itself is beautiful, carefully laid amidst the Yucatan jungle. Fascinating Mayan and Spanish archaeological ruins are located within the property. The buildings, pools, and gardens are well maintained. Our room was nicely decorated, the bed was very...

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4Thank islandgirlWisconsin
Ottawa, Canada
Reviewed 2 days ago NEW

We went to Riviera Maya mainly to learn and see more of the history and culture of the region. The resort was a base for day trips. It met our expectation for organizing day trips. I read complains about the beach before we went to the resort. The beach is small, but l liked the three levels so you could...

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Thank sliwka2017
london
Reviewed 3 days ago NEW

We spent a week at this beautiful property it’s only a short taxi raid way from Playa del Carmen. where you will find excellent shopping and great restaurants. If you are looking for beach holiday then this is not the place for you. The beach is a small Cove. The staff are extremely friendly and accommodating with the exception of...

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1Thank veenorthwest
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

Bridgend, United Kingdom
Reviewed 3 days ago NEW

We actually traveled to this hotel in May 2015, but I wasn't able to select that option, this is by far the best hotel we have ever been to, we upgraded to the Royal Club which we felt was definitely worth it, not only do you get your own exclusive area in the resort with pool, poolside food & restaurant...

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1Thank MrsStDunny
OccidentalatXcaret, Social Media Coordinator. at Occidental at Xcaret Destination, responded to this review

We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence....

Regina
Reviewed 4 days ago NEW

After two weeks at the Royal Caribbean to the Occidental and it was heaven! It is a large resort and as OVC members have a special checkin. We weren't sure where to go and asked the first employee we saw. She didn't tell us where to go, we walked us to the club where we registered. This was the first...

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3Thank Maramon
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. We are delighted to read, that we were up to par to your standards. We hope to have the pleasure to host you again.

Montreal, Canada
Reviewed 4 days ago NEW

One week stay as a couple. We have the standard room which is spacious, clean and very comfortable. Each building has its own concierge, so do not pay more. If you stop to ask them a few questions, they will offer you a ceramic Maya calendar as well as its traduction. You will be able to find there your astrological...

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7Thank zara1213
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence....

San Francisco, California
Reviewed 4 days ago NEW

I had my wedding at this resort in Feb of 2017. It was nothing short of magical! Melanie and Luz made the entire process (which was over a year in the making!) a complete breeze. I was nervous with choosing a location before having a site visit. They were not pushy at all, so accommodating and quick over phone/email, they...

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1Thank cfenley88
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence....

Chicago, Illinois
Reviewed 4 days ago NEW

I spent a week at the resort in February and could have easily extended my trip (had I not had family and a job awaiting my return to the U.S.). There is so much to do and see from walking the trails through the brush or lounging on the beach to discovering ancient Mayan ruins within the property - plus...

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4Thank askbo
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. We are delighted to read, that we were up to par to your standards. We hope to have the pleasure to host you again.

Phoenix, Arizona
Reviewed 4 days ago NEW

My best friends just got married at this wonderful property. The venue was the PERFECT escape for all of us, from all over US. I immediately recognized how incredible Melanie, the wedding planner, was! She seriously was a Jack of all Trades! From picking the bride up in the shuttle (she was the driver!), to being the MC at the...

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Thank rachelspector7
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence....

Midland, Canada
Reviewed 4 days ago NEW

We returned from our 9th trip to Occidental at Xcaret Destination on January 31st. Since the Barcelo take-over, we noticed many changes. There are many positives and a few negatives. Negatives: 1) This resort still doesn’t acknowledge returning guests. You would think they should know how many times someone has visited, but they have no process to track it. When...

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5Thank DMandGM
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

We would like to express our most sincere gratefulness for your loyalty/for choosing us year after year, we appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Beachfront
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination. ... more   less 

Additional Information about Occidental at Xcaret Destination

Address: Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico (Formerly Occidental Grand Xcaret All Inclusive Resort)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $178 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental at Xcaret Destination 4*
Number of rooms: 757
Reservation Options:
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Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret
Hotel Style:
#28 Business Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#45 Luxury Hotel in Playa del Carmen
#48 Spa Hotel in Playa del Carmen
#48 Family Hotel in Playa del Carmen
#51 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Occidental at Xcaret Destination staff and other travelers.
1,482 questions
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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Our 2nd floor room was perfect!”
 of 5 bubbles islandgirlWisconsin, 2 days ago | Read review
“We first got two double beds in building 19 and asked for king size bed and were moved to building 14 it was much nicer room.”
 of 5 bubbles sliwka2017, 2 days ago | Read review
“We were in building 17 on the third floor.”
 of 5 bubbles Maramon, 4 days ago | Read review
“The monkeys stand high in the trees, so if you have a balcony at the 3rd they will come to visit you”
 of 5 bubbles zara1213, 4 days ago | Read review
“You can request to be at the more lively pool, or at the adults-only, quieter pool based on your preferences.”
 of 5 bubbles cfenley88, 4 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question