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Occidental at Xcaret Destination

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Traveler (14154)
Pool & Beach (2977)
Room & Suite (1295)
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Overview
  • Excellent48%
  • Very good31%
  • Average12%
  • Poor5%
  • Terrible4%
Travelers talk about
“royal club”(1,545 reviews)
“man made beach”(454 reviews)
“fun club”(359 reviews)
AMENITIES
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Occidental at Xcaret Destination
Special Offer: Up to 7% summer discount
Hotel deals
Offers from Occidental at Xcaret Destination
Special Offer: Up to 7% summer discount
Hotel deals
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Nearby Hotels
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Reviews (14,739)
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12,021 results
Traveler rating
5,339
3,886
1,543
719
534
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LanguageEnglish
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5,339
3,886
1,543
719
534
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All reviewsroyal clubman made beachfun clubpacos tacossonora grillel pescadorle buffetfirst clubtime shareseafood restaurantunderground riverbeach buffetfun poolswim up barmain buffeteco parkbeach area
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1 - 5 of 12,021 reviews
Reviewed yesterday

The location and the service is incredible. Rooms and pools are big for families and also walking distance to Xcaret park. Really nice person in the buffet area with excellent food. Will recommend 100%

Review collected in partnership with Barcelo Hotels & Resorts
Thank inail2018
Hotel's Favorite
Reviewed May 4, 2018

Loved our stay at the Occidental at Xcaret! The Pros: 1. The food is outstanding. I was very pleased with the quality and presentation of the food. In addition, the variety was outstanding. 2. The service was also incredible. Every worker and server we met...More

Review collected in partnership with Barcelo Hotels & Resorts
3  Thank dallasskibum
Response from OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret DestinationResponded May 5, 2018

Hi dallasskibum, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about...More

Reviewed yesterday

Fun location for a family adventure. The grounds were very cool and the wildlife was awesome! We loved the beach and access to Xcaret. We’d recommend this resort to families, but less so for adult only parties.

Review collected in partnership with Barcelo Hotels & Resorts
Thank Rebecca D
Reviewed yesterday via mobile

We have been here for 4 days and every day it just gets worse. The food, service and overal experience is poor. For the 3rd day in a row... no towels by the pool. The staff just points the finger at each other. I have...More

Thank YVolver
Reviewed yesterday

When we arrived the staff couldn't welcome us enough, got us checked in and to the room fairly quick, we had rain for a few days and the hotel had some great entertainment to keep the morals up, will definitely be back at some stage

Review collected in partnership with Barcelo Hotels & Resorts
Thank davyboyd25
View more reviews
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Free Parking
Beachfront
Spa
Breakfast included
Hotel Amenities
Business Center with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Tennis Court
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
$169 - $418 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Family Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#53 Luxury Hotel in Playa del Carmen
#53 Spa Hotel in Playa del Carmen
#63 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$169 - $418 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Family Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#53 Luxury Hotel in Playa del Carmen
#53 Spa Hotel in Playa del Carmen
#63 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (14154)
Pool & Beach (2977)
Room & Suite (1295)
Dining (980)
Family and Play Areas (133)
Amenities (58)
Business Center & Event Rooms (17)
Questions & Answers
Ask a question
susan21Glasgow
June 20, 2018|
AnswerShow all 2 answers
Response from phils1969 | Reviewed this property |
search for Bacelo occidental, scroll down to the bottom RHS and the email is there for you
0
Votes
Gabriel N
June 19, 2018|
Answer
Response from OccidentalatXcaret | Property representative |
Hi Gabriel, please check your private messages.
0
Votes
Google Translation
Room Tips
"If you have a chance, upgrade to Royal Club. Top shelf service and exclusive dining room and pool."
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"The 20's buildings are quieter for a peaceful stay!"
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"Area 11 area is connected to the hotel which is good for when it rains and depending how far down the hallway..."
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"Away from the pools and main common areas (19 is a good choice)"
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