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Occidental at Xcaret Destination

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Occidental at  Xcaret Destination
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11,273 Reviews from our TripAdvisor Community

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Ocean City, New Jersey
Reviewed yesterday NEW

We returned last week from a wonderful vacation in Mexico. We have been to Mexico many times before and have watched how it has grown and developed. I don't really know where to start this was by fare our best trip ever and I am so thankful we stayed for 2 weeks. i wish it was even longer. This is...

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Helpful?
Thank shdoll
Brooklyn, New York
Reviewed yesterday NEWvia mobile

We had the an amazing time.. would definitely recommend this hotel.. The staff was amazing We would like to especially thank one of our waiters and our concierge persons.. Snack Restaurant Waiter FABIAN GARCIA Concierge Name CLEOPATRA PEREZ

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Thank tmayala718
Philadelphia, Pennsylvania
Reviewed yesterday NEW

Getting what you pay for isn't typically a good review, but I felt that was the best piece of advice I can give. There are a ton of resorts in this area of Mexico and differentiating is difficult. I would highly recommend Occidental if you want a nice resort, nice food/drink, jungle setting, in mid-price range. Skip if you want...

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Thank Lauren S
New York City, New York
Reviewed yesterday NEW

this venue is a part of paradise. the location is amazing, just south of Playa del Carmen, less then an hour from Cancun airport. the resort is huge, and spacious. the rooms are top notch and the food really top of the line, including a very impressive selection of drinks, both alcoholic and non-alcoholic. they really spare no expense or...

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Helpful?
Thank sd1232015
Hamden, Connecticut
Reviewed 2 days ago NEW

We are 2nd time vacationers at Xcaret, 1st time with kids, this time just adults. What a fabulous vacation, from check-in to check-out, everything was perfect. The main lobby area is just as beautiful as it can be, super clean with great elegance. The semi-jungle setting is so well maintained, and the property is very walkable...Google it! The room in...

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Thank Steve1471
Omak, Washington
Reviewed 2 days ago NEW

This was a destination marriage for our son. He invited his dad, that's me, to officiate. From the moment we were warmly welcomed by Ana Sarmiento in the main lobby to our last day, it was supreme service. Our room was close to the main pool and a nice walk to Pescador, my favorite restaurant for breakfast and lunch. The...

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1Thank Esteban1947
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staffs as we constantly strive to provide consistent quality of service to our guests.

Reviewed 2 days ago NEWvia mobile

This is my first day back from this resort... I'm going through withdrawals. There are many, many good things going on at the Occidental Xcaret.... with a few things they could improve. First the good... The food! The food in this resort is great with the best restaurant, in my opinion, being the seafood place. Spend a little extra and...

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Helpful?
1Thank Greg R
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

Brampton, Canada
Reviewed 2 days ago NEWvia mobile

Mexico gets a bad rap lately, but we were pleasantly surprised when we arrived at this resort. Firstly, I must mention we flew with Transat Holidays and the service on the plane and airport transfers were superb. After a bit of a mix up at the airport, we had about a 45 min. drive from Cancun airport. Upon arrival, we...

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Helpful?
1Thank Pat P
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. We appreciated your comments. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

Beaver Falls
Reviewed 2 days ago NEW

Overall, great place to have a relaxing vacation. The food was very good. People were friendly. i would like to give a shout out to Diana Huerta who sold spa packages. I did not go tot he spa but she was just a delightful person. I would recommend people who are going to take a float or raft to use...

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Thank Gregory K
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. We are delighted to read, that we were up to par to your standards. We hope to have the pleasure to host you again.

Yarmouth, Canada
Reviewed 2 days ago NEW

Just got back from my third trip to this property. There are many improvements over my previous visit. Very smooth check in and check out. Staff at front desk were very friendly. Food selection was great. Our fav place to have breakfast was the beach club buffet. It's beautiful. Our favorite meal was at the grill. Very professional service and...

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Thank N_M181761
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

We would like to express our most sincere gratefulness for your loyalty and for choosing us year after year, and for your kind words. We look forward to welcoming you soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Beachfront
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination. ... more   less 

Additional Information about Occidental at Xcaret Destination

Address: Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico (Formerly Occidental Grand Xcaret All Inclusive Resort)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $178 - $449 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental at Xcaret Destination 4*
Number of rooms: 757
Reservation Options:
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Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret
Hotel Style:
#28 Business Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#44 Luxury Hotel in Playa del Carmen
#48 Spa Hotel in Playa del Carmen
#48 Family Hotel in Playa del Carmen
#50 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Occidental at Xcaret Destination staff and other travelers.
1,487 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Top floor quieter also Building 19 is by the activities more parting.”
 of 5 bubbles shdoll, yesterday | Read review
“all rooms are good, you can't go wrong”
 of 5 bubbles sd1232015, yesterday | Read review
“we had a second floor room, which worked out great”
 of 5 bubbles Steve1471, 2 days ago | Read review
“Higher rooms give you a better view that isn't the pathway with people walking by. We enjoyed the centrality of building #19.”
 of 5 bubbles Esteban1947, 2 days ago | Read review
“My room was very nice and clean. Maid service was great.”
 of 5 bubbles 811gregoryk, 2 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question