Occidental at Xcaret Destination
Carretera Federal Chetumal Puerto Juarez Km 282, Playa del Carmen 77710 Mexico
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Dining (1537)
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About
#102 of 355 hotels in Playa del Carmen
Location
4.3
Cleanliness
4.4
Service
4.2
Value
4.1
Travelers' Choice
Set in lush gardens on the Caribbean coast, this all-inclusive, laid-back beachfront resort is 1.6 km from both Xplor Adventure Park and Xcaret Park, an eco-archaeological theme park. The cozy rooms feature free Wi-Fi, cable TV and minibars, plus private balconies or terraces. Suites add separate living rooms. Club rooms and suites include access to a private lounge, beach and pool; upgraded 2-bedroom club suites include coffeemakers, whirlpool tubs and sea views. Room service is offered. There are 9 bars and 11 restaurants. Other amenities include 5 outdoor pools, a fitness center and a spa, as well as a private beach with water sports.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Mini golf
Indoor play area for children
Secured parking
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Special diet menus
Swimup bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Sofa bed
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family Resort
Languages Spoken
English, Spanish
Location
Carretera Federal Chetumal Puerto Juarez Km 282, Playa del Carmen 77710 Mexico
Name/address in local language
Occidental at Xcaret Destination
Getting there
Somewhat walkable
Grade: 58 out of 100
58
13 Restaurants
within 0.75 miles
23563Reviews3841Q+A100Room tips
Reviews
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Most Recent
Not a good experience, upon arrival the room was dirty. We were asked to move the a different room, which we did. We were celebrating our anniversary and our 1st experience was not great. This is the 4th time we stay at this hotel, and were very disappointed. Also, our experience at "Tacos pacos" was not great, food was delivered cold and the wait staff was not attentive as previous stays.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: September 2023
Rooms
Cleanliness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Was a very nice stay over all. Most of the staff are super friendly and helpful. Rooms are fine maybe a small bit dated. Food is good just I would avoid the steak restaurant it is not worth it. We stayed in royal.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel was beautiful, lots of wildlife to see, we loved watching the monkeys playing on the balcony. Staff were very friendly, overall a lovely stay. Only reason it isn’t a 5 from us was there was no milk alternatives at breakfast so we couldn’t have a coffee of a morning, nothing else to complain about and that wasn’t a real issue it just would have been nice.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The worst experience on my life from the moment of booking, the welcome and the room they give me was dirty smells. Have to be careful with this people don’t ever pre paid no matter the price you will regret it
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
OMG, let me tell you why my hotel and resort stay was absolutely phenomenal! 🌟 The food was out of this world! 🍽️ Every meal was a culinary delight, with a wide variety of delicious options to choose from. The flavors were so mouthwatering, I couldn't get enough! 😋 And let's talk about cleanliness, girl! 🧹🌟 The hotel and resort were spotless! 🏨🧼 Everything was squeaky clean, from the rooms to the common areas. It made me feel so comfortable and at ease knowing that the place was well-maintained and hygienic. Now, the environment was just breathtaking! 😍🌴 The resort was nestled amidst beautiful surroundings, with lush greenery and a serene atmosphere. It was like stepping into paradise! 🌺 The peaceful ambiance and stunning views added that extra touch of magic to my stay. Overall, my hotel and resort experience was beyond amazing! The food was divine, the cleanliness was top-notch, and the environment was simply enchanting. 🌟✨ I couldn't have asked for a better getaway! 🌴🌞…
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
I LOVED this place. In no particular order, I was amazed at how large and beautiful and clean the resort is. Amazing how the walkways and many hallways through the immense lobby were built....beautiful stone pillars along the little river with the boat ride, the little shops that have anything you need, right on the first floor of the lobby, nice and helpful staff, great food and drinks at the buffet - shout out to our super friendly servers at the pool buffet (Monica), and of course the wildlife such as monkeys and deer on the grounds. You are in the jungle, everything nature - related wasn't added, like in the zoo. We felt very safe and comfortable. Very easy to walk to the beach and buffets and restaurants within the community, but, there are trams that constantly run, to take you around. We will return again. This place felt like home. Just got back yesterday and I miss being there.…
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Make sure to wear sunscreen, regardless of where you stay.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Great customer service by all employees! Big smiles everywhere we went , the restaurants with the reservations were great tasting and made our dinners very enjoyable. The wildlife throughout the property is also an amazing scene! We will definitely be back again, thank you!
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
We loved this hotel overall. The location and the abundance of wildlife is what really sets this place apart from other hotels. All the staff were super friendly and welcoming and couldn’t do enough for you! The buffet restaurant was under renovations when we first arrived but we didn’t mind going to the beach instead. Our shower was also broken when we arrived and someone was sent straight away to fix it. The compound is huge and there is plenty of exploring to do and photos to take. The only things that let the hotel down is that parts are quite run down and need some refurbishments. The main pool had lots of loose/missing tiles, the sports bar had many holes in the floor and the pool table was very unstable, our room had a very water damaged cabinet when the fridge was kept and the big lamp didn’t work properly. But despite this issues we still enjoyed our time here!…
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The hotel is set in a lovely location in the jungle with animals freely roaming. Positives I was lucky to be in a quiet building next to the adult pool. Animals could regular be seen especially monkeys wandering around the hotel. The xcaret park was literally right next door and you could purchase an unlimited ticket which I was unaware of until I got there. It would have been nice to visit the other xcaret parks and perhaps the hotels should have a shuttle between them (or they do and I wasn’t aware of it). I felt secure as every time I returned from a trip to the Mayan areas the security only let the bus pass with confirmation of a hotel guest on the tour. The lifeguard on the adult beach pool and around the sea was very attentive ensuring that they were kept adult only. It would be nice to be informed you could snorkel in the actual ocean, I discovered by accident when I saw a group go into the ocean and followed suit…which was an amazing experience as well as nerve wrecking. The mini bar in the room was nice but perhaps needs an option to cater for guests who don’t drink as half my mini bar went unused and I often purchased extra cans to drink in the evening. Disappointments. The disappointments were the food. The buffets were often cold and the offering rarely included international dishes without having to return several times to get something simple to eat. The nighttime food offering was themed which meant if you had no taste for seafood for example after 6pm there was no food offering without booking the a la carte restaurant. Constantly trying to sell timeshare or membership was also a bug bear making me actively avoid engaging with the staff so not to be pestered about it. Housekeeping was ok they kept the room tidy but on a couple of days my room wasn’t even cleaned. The pools were well kept and looked after but could do with a little tender care as one light in the adult pool was repaired with cable ties. Check in and reception was quick and smooth given I was the only person arriving at the time I did but to get to my building was a trek after a ten hour flight with only a map and a rough idea where your building is. Overall I had a wonderful holiday filled with many memories I will treasure forever. Other than tiny little things the hotel was beautiful in a nice relaxing location. …
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Date of stay: September 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The resort was all we hoped it would be . Lush landscapes , gorgeous wildlife, friendly , warm staff. What lets it down is the food . Myself and my husband had really upset tummies for 14 days , due to the food being Luke warm to cold and undercooked. We complained to our tour rep TUI and have been offered compensation due to being the first people to report this . But we were not the only people . In fact another 6 people that we know of complained and have been offered compensation too due to tummy illness . We stayed there from 5-19 September. There must be more complaints made as we were told by our rep that they are not renewing the contract with the resort next year
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: If you decide to go to this resort just be aware that they have issues with hot food being served...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$215 - $356 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental grand xcaret hotel, occidental grand flamenco xcaret, grand flamenco xcaret, xcaret grand occidental, occidental xcaret, hotel xcaret, xcaret playa del carmen, grand xcaret occidental, xcaret hotel, grand occidental xcaret
FORMERLY KNOWN AS
Occidental Grand Xcaret All Inclusive Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
764
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Claim Your ListingOCCIDENTAL AT XCARET DESTINATION - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Riviera Maya/Playa del Carmen, Mexico)
Frequently Asked Questions about Occidental at Xcaret Destination
Which popular attractions are close to Occidental at Xcaret Destination?
Nearby attractions include Xcaret (0.4 miles), Xenses Park by Xcaret (0.3 miles), and Teatro Gran Tlachco (0.2 miles).
What are some of the property amenities at Occidental at Xcaret Destination?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Occidental at Xcaret Destination?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Occidental at Xcaret Destination?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Occidental at Xcaret Destination?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Occidental at Xcaret Destination?
Conveniently located restaurants include Xin Gao, Restaurante Ha', and Chino Poblano at Hotel Xcaret Arte.
Are there opportunities to exercise at Occidental at Xcaret Destination?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Occidental at Xcaret Destination?
Yes, dry cleaning and laundry service are offered to guests.
Does Occidental at Xcaret Destination offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Occidental at Xcaret Destination?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Occidental at Xcaret Destination?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (3.4 miles).