We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Carretera Federal Chetumal Puerto Juarez Km 282, Playa del Carmen 77710 Mexico
36 people are viewing this hotel
Hotel direct offer!EXTRA 5% OFF
Barcelo.com
$576
View deal
Expedia.com
$576
View deal
Traveluro
$371
View deal
Booking.com$576
Hotels.com$576
Preferred Hotels$1,444
View all 23 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (19751)
Pool & Beach (4470)
Videos (2)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
Read more
Updated 03/16/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Occidental at Xcaret Destination
Updated 03/16/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#62 of 324 in Playa del Carmen
Location
4.3
Cleanliness
4.4
Service
4.2
Value
4.1
Travelers' Choice
Set in lush gardens on the Caribbean coast, this all-inclusive, laid-back beachfront resort is 1.6 km from both Xplor Adventure Park and Xcaret Park, an eco-archaeological theme park. The cozy rooms feature free Wi-Fi, cable TV and minibars, plus private balconies or terraces. Suites add separate living rooms. Club rooms and suites include access to a private lounge, beach and pool; upgraded 2-bedroom club suites include coffeemakers, whirlpool tubs and sea views. Room service is offered. There are 9 bars and 11 restaurants. Other amenities include 5 outdoor pools, a fitness center and a spa, as well as a private beach with water sports.
Read more
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Mini golf
Indoor play area for children
Secured parking
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Special diet menus
Swimup bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Sofa bed
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Show more
Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Green
Languages Spoken
English, Spanish
Hotel links
Special Offer:EXTRA 5% OFF
21568Reviews3695Q+A100Room tips
Traveler rating
  • 11,204
  • 5,953
  • 2,371
  • 1,108
  • 934
Traveler safety
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Ruby G wrote a review Yesterday
1 contribution1 helpful vote
We had a blast at this resort! Everybody was super friendly! This resort was beautiful! The entire staff always wanted to make sure we were taken care of. David Diaz went above and beyond for us he made sure we always had what we needed. With so many people in this resort he remembered our names and always greeted us! Estella was another one who made us feel like family! The food and entertainment were great! We will definitely be back and with our families!! Thank you so much to the entire staff for making us feel so special!
Read more
Date of stay: May 2022Trip type: Traveled
1 Helpful vote
Helpful
Share
Christina C wrote a review Aug 2021
New York City, New York38 contributions56 helpful votes
Hotel's Favorite
We just returned from an 8 day stay at the Occidental. A few things that stood out were the amazing facilities, you really can’t beat the lagoon beach for kids and adults alike, and the pool options were great. We also loved how the hotel mixed jungle and the beach. We had monkeys on our balcony and saw an abundance of wildlife on resort trails, which made it a unique experience for an all inclusive that stands out from your typical Playa del Carmen resort. The staff at the restaurants (particularly the Mediterranean restaurant), the servers by the beach and pool, and the shuttle drivers around the resort (shout out to Moses) were all lovely. Thank you so much for making our stay more enjoyable. We loved the optional on site photographers that took family photos of us on the beach and with different animals around the resort. My daughter looked forward to “monkey photo day” or “parrot day”. The photographers were in no way pushy to take or purchase photos, and they made the photo shoots really fun for my daughter. They turned into some of our favorite photos from the trip. The proximity to the Xcaret park was such a treat. We loved the boats that take you in and out of the park. Also, don’t miss out on the excursion to Xel Ha. It was amazing! There is SO much for families to do at the Xcaret parks, we are already looking forward to returning. We did not care for the lack of lunch and breakfast options. Two meals out of the day had to be at the buffet. I really wish they would at least offer lunch at some of the restaurants. Additionally, after eating at the buffet all day...we struggled to get a table at any of the restaurants during several nights at the resort, and were forced to eat dinner at the buffet. Also, the gym closing at 4 was highly inconvenient. I couldn’t get one work out in during my stay just due to the poor hours. Finally, the resort did an excellent job with covid precautions, and really made us feel safe. We also appreciated the on site covid test to get home.
Read more
Date of stay: August 2021Trip type: Traveled
14 Helpful votes
Helpful
Share
Response from OXD S Social Media, Other at Occidental at Xcaret Destination
Responded Aug 25, 2021
Thank you so much for visiting us and for take the time to write this review and share your experience with the travelers. It give us pride to know that your vacations has been a unique and unforgettable experience. Thank you for highlight the safety protocols. As you know your health and security are the most important for us that is why we prepared and certificated to assure your maximum well-being during your stay with us. It is a pleasure to read that we fulfill your expectations and you loved everything in the resort, we work very hard to spoil our guests from the moment of their arrival until the moment of their departure. We would love to welcome you one more time for another superb vacations!
Read more
Joshua wrote a review May 23
1 contribution1 helpful vote
Had an awesome time. The view was gorgeous and the service we received from Gerardo was excellent. He is very attentive and friendly. The club has a great selection of breakfast food and an omelette bar
Read more
Date of stay: May 2022Trip type: Traveled
1 Helpful vote
Helpful
Share
Grant S wrote a review May 23
Manchester, United Kingdom4 contributions
Had the most lovely meal in the Italian restaurant. The sangria was amazing and Monica was so helpful and lovely! Geraldo is lovely at the beach club restaurant, always making sure we have mimosas full! And is so helpful! Thank you
Read more
Date of stay: May 2022Trip type: Traveled
Helpful
Share
Monica E wrote a review May 22
1 contribution
Had a wonderful vacation. David and Paulo(unit19) were great. David helped us with any questions and made sure we had all the information we needed as well as anything we needed in our room! We highly recommend this destination as a great memory maker!-scott
Read more
Date of stay: May 2022Trip type: Traveled
Helpful
Share
Jeane L wrote a review May 22
2 contributions1 helpful vote
My husband and I stayed at this resort for 10 days. We love everything in this resort: the property fills with nature greens and animals; our room is clean and spacious; the service is excellent - quick check in and a delightful hotel hostess took us to our room. When we first checked in our room, the toilet was clogged so I called front desk then it was fixed right away. Even though the resort looks huge, everything is close within walking distance as there are many short cuts. We went to the gym every day. The gym is organized and very clean, the equipment works great. It would be perfect if there are additions for several sets of light dumbbells. Thank you Louis Miranda for your helpful direction on a workout equipment. Most of the foods are good at the buffet and ala carte restaurants, so no complaints. Thank you for following health safety by enforcing all guests to wear mask and checking guests' temperatures prior entering the restaurants and gym. By the way, all staffs at the resort wear mask. It had helped us feel very safe while staying at the resort. We would definitely return to resort in the near future and would recommend this resort.
Read more
Date of stay: May 2022
Helpful
Share
Response from Ogx Xcaret, Guest Services / Front Office at Occidental at Xcaret Destination
Responded 2 days ago
Thank you so much for visiting us and for take the time to write this review and share your experience with the travelers. It give us pride to know that your vacations has been a unique and unforgettable experience. Thank you for highlight the safety protocols. As you know your health and security are the most important for us that is why we prepared and certificated to assure your maximum well-being during your stay with us. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome you once again.
Read more
Sara G wrote a review May 21
1 contribution1 helpful vote
Rigoberto was the best server, so kind and helpful. He always made our experience delightful and welcomed us with a smile every single night. I’ll miss his friendly face. I’ll defintely come back to this resort as our experience was so wonderful.
Read more
Date of stay: May 2022Trip type: Traveled
1 Helpful vote
Helpful
Share
Response from Ogx Xcaret, Guest Services / Front Office at Occidental at Xcaret Destination
Responded 2 days ago
Thank you so much for visiting us and for take the time to write this review and share your experience with the travelers. It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest and nothing better than as a family. We will welcome you back in a near future with open arms. Kind regards
Read more
Siobhan C wrote a review May 21
1 contribution
Brilliant hotel amazing staff over whole resort apart from staff in steakhouse. The steakhouse was the only restaurant that let the hotel down and the rooms are fabulous the beach is fabulous they have a great choice of food and Good activities throughout the hotel and good evening entertainment
Read more
Date of stay: May 2022Trip type: Traveled
Helpful
Share
Response from Ogx Xcaret, Guest Services / Front Office at Occidental at Xcaret Destination
Responded 4 days ago
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,
Read more
$$$Vacation2022 wrote a review May 20
3 contributions
Been to a few resorts now and this is by far the best experience I have had. Great food, beautiful scenery and incredible entertainment. The park next to the resort is a must visit! The staff are all very friendly and provide excellent service. No real complaints!
Read more
Date of stay: May 2022Trip type: Traveled
Helpful
Share
Response from Ogx Xcaret, Guest Services / Front Office at Occidental at Xcaret Destination
Responded 4 days ago
We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience with the community! Please know that our main goal is always give you the best treatment and fulfil your expectations and your words are proof that we are doing well. And you are right in regards of the "Xcaret Park" it looks like an extension of our hotel, since is so close and you can go just walking or having the boat ride! The Unlimited Experience is the best option to enjoy the park everyday as you enjoy the resort. It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future. Kind Regards,
Read more
Jessica S wrote a review May 20
1 contribution
I came for a wedding vacation and 100% enjoyed my stay! The food, entertainment, and accommodations were amazing! I have never said I would return to a resort and I would come here again! Rigoberto Pérez Ramírez at the pizza/taco place was an amazing. We enjoyed being served by him every night! All of the staff was amazing and I have no complaints at all!
Read more
Date of stay: May 2022Trip type: Traveled
Helpful
Share
Response from Ogx Xcaret, Guest Services / Front Office at Occidental at Xcaret Destination
Responded 4 days ago
Thank you so much for visiting us and for take the time to write this review and share your experience with the travelers. It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest and nothing better than as a family. We will welcome you back in a near future with open arms. Kind regards
Read more
Previous
123456
PRICE RANGE
$182 - $555 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental grand xcaret hotel, occidental grand flamenco xcaret, grand flamenco xcaret, xcaret grand occidental, occidental xcaret, hotel xcaret, xcaret playa del carmen, grand xcaret occidental, xcaret hotel, grand occidental xcaret
FORMERLY KNOWN AS
Occidental Grand Xcaret All Inclusive Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
764
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Occidental at Xcaret Destination
Which popular attractions are close to Occidental at Xcaret Destination?
Nearby attractions include Xcaret (0.4 miles), Quinta Avenida (4.1 miles), and Ecopark Kantun Chi (4.9 miles).
What are some of the property amenities at Occidental at Xcaret Destination?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Occidental at Xcaret Destination?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Occidental at Xcaret Destination?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Occidental at Xcaret Destination?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Occidental at Xcaret Destination?
Conveniently located restaurants include The Traveler's Table, Harry's Prime Steakhouse & Raw Bar, and Rockas Jamaican Kitchen.
Are there opportunities to exercise at Occidental at Xcaret Destination?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Occidental at Xcaret Destination?
Yes, dry cleaning and laundry service are offered to guests.
Does Occidental at Xcaret Destination offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Occidental at Xcaret Destination?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Occidental at Xcaret Destination?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (3.4 miles).