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Occidental at Xcaret Destination

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Carretera Federal Chetumal Puerto Juarez Km. 282, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (18535)
Pool & Beach (3883)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Occidental at Xcaret Destination
Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#81 of 294 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination.
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Full view
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Mini golf
Babysitting
Parking
Paid wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Special diet menus
Swimup bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Safe
VIP room facilities
Minibar
Flatscreen TV
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Green
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Additional 5% off

Location

Full view
60Somewhat walkable
Grade: 60 out of 100
1026Restaurantswithin 5 miles
179Attractionswithin 5 miles
20284Reviews3540Q+A100Room tips
Traveler rating
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  • 5,820
  • 2,294
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  • 873
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Popular mentions
Gus wrote a review Jun 16
1 contribution
Gerardo Martinez was very nice and created a great environment for the family, formal and very helpful. Best service with a smile and great vibes. Would come back just for his service. Very prompt with service and made a fantastic experience.
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Date of stay: June 2021Trip type: Traveled with family
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Response from OXD S Social Media, Other at Occidental at Xcaret Destination
Responded yesterday
It makes up so happy to know that we are reaching our goal, which is to create memmorable experiences in our guest and nothing better than as a family. We will welcome you back in a near future with open arms. Kind regards
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Simon D wrote a review May 2021
Akbuk, Turkey74 contributions66 helpful votes
Hotel's Favorite
My wife and I had visited the Occidental several times in the past. It held only very happy memories of a delightful resort with good food, a caring and friendly staff, and beautiful rain forest surroundings with loads of interesting wild life. Then the Covid pandemic put any thoughts of travel on the back burner, until early 2021. It then eased a little, enough for us to consider a holiday again, albeit wearing a mask in public, and needing perhaps PCR testing, etc., as part of the travelling period. We opted for a three week period towards the end of April to be able to celebrate my wife's birthday and our wedding anniversary whilst away, and by this time had both had two anti-Covid vaccinations. We arrived at Cancun airport and took a private (prebooked) shuttle to Xcaret. We'd asked for a room in Block 21, knowing it had a quiet, large pool, just outside the entrance, and was surrounded by woodland. We were impressed by all the precautionary elements put in place to guard against Covid. To name just a couple, 1) All sunbeds, each morning, were sprayed and wiped with disinfectant. 2) ALL food in the buffet areas was separately wrapped, whilst hot food items were served and plated by staff alone. There was a horde of things newly in place to reduce the chances of infection, covering every aspect of our days, virtually all of it without causing any hardship or loss of enjoyment to the guests. All the restaurants had space between tables, and Menus in the speciality restaurants were gained by using an App on your smart phone, so no hand to hand useage involved. We found the entire staff so pleasant and helpful, service at meal times was excellent, the food was very good indeed (our favourite was the Pescador, but Los Olivos ran it pretty close), and overall we had a wonderful, relaxing and peaceful stay. We needed to have a PCR test just prior to flying back home, and even that was arranged with the minimum of disruption to us (prebooked by the hotel, they came to our room at a pre-arranged time for the swabs to be taken, and we picked up the vaccination certificates the following morning at Customer Services). A HUGE VERBAL BOUQUET TO EVERYBODY ON THE RESORT'S STAFF. You gave us a marvelous holiday. Thank You !!!
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Date of stay: April 2021
Rooms
Location
Service
Room Tip: Blocks 21 and 22, refurbished since our last visit, are quiet and adjacent to a delightful pool.
See more room tips
3 Helpful votes
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Response from OXD S Social Media, Other at Occidental at Xcaret Destination
Responded May 13, 2021
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,
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Ernesto S wrote a review Jun 16
2 contributions
We just came back from an amazing vacation at Occidental Xcaret. We highly recommend you stay at this resort if you’re thinking about coming to Playa Del Carmen. The resort was super clean, the staff was friendly and always willing to make your stay better. I recommend you upgrade to the Royal level; the Royal restaurant/room service was great and worth the upgrade. I want to give a shout out to 3 employees that gave us outstanding service while we were vacationing. Samuel kept our room super clean and our mini fridge fully stocked all week long. Our girls enjoyed coming to our room and finding their dolls nicely arranged in the tub and bed. Moses was another person who was very friendly and was always waiting for us in his golf cart outside of the Royal level ready to take us to the beach and lobby. He gave us a tour of the property and gave us tips and shortcuts navigating through this huge resort. Sergio was the other person that was awesome. He was very friendly and always greeted us when we passed by his desk area. Sergio invited us for the 90 min. vacation club presentation and everyone there was friendly. We will definitely come back to this awesome place, we cant wait to go back!
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Date of stay: June 2021
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Response from OXD S Social Media, Other at Occidental at Xcaret Destination
Responded yesterday
We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience with the community! It gives us proud to know that we made successfully a unique and unforgettable experience during your stay. And we are happy to read that Royal Level was an extra to your vacations will be more special. The Royal Level team work very hard to offer personalized attention to each of our guests and your words are proof that we are doing well. It is so glad to hear that you are coming back! It will be our pleasure to welcome you once again.
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Brisa R wrote a review Jun 15
1 contribution
Our stay at the Occidental resort was beautiful, place is very clean and well maintained. The workers are very family and friend orientation, they get involved with you. I recommended going to the snack shack the the pool area and asking for Gerardo Martinez he will make you lunch ten times better!
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Date of stay: June 2021Trip type: Traveled with family
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Response from OXD S Social Media, Other at Occidental at Xcaret Destination
Responded 2 days ago
Thank you for taking the time to share your feedback with us. It makes up so happy to know that we are reaching our goal, which is to create memmorable experiences in our guest and nothing better than as a family. We will welcome you back in a near future with open arms. Kind regards
Read more
Jacob V wrote a review Jun 15
1 contribution
Had a awesome experience! Gerardo Martinez from the snack shack was a awesome serve went the extra mile to make sure the food was good and would constantly check in! Great service from the hotel all around
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Date of stay: June 2021Trip type: Traveled with family
Helpful
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Response from OXD S Social Media, Other at Occidental at Xcaret Destination
Responded 2 days ago
We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience with the community! We feel really proud to know that we could fulfill your expectations. We work very hard to always give you a personalized and unique treatment to make you feel at home. We would love to welcome you one more time to host your vacation. Kind regards.
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PRICE RANGE
$157 - $366 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental grand xcaret hotel, occidental grand flamenco xcaret, grand flamenco xcaret, xcaret grand occidental, occidental xcaret, hotel xcaret, xcaret playa del carmen, grand xcaret occidental, xcaret hotel, grand occidental xcaret
FORMERLY KNOWN AS
Occidental Grand Xcaret All Inclusive Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
764
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Frequently Asked Questions about Occidental at Xcaret Destination
Which popular attractions are close to Occidental at Xcaret Destination?
Nearby attractions include Xcaret (0.4 miles), Quinta Avenida (4.1 miles), and Cenote Chaak Tun (4.7 miles).
What are some of the property amenities at Occidental at Xcaret Destination?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Occidental at Xcaret Destination?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Occidental at Xcaret Destination?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Occidental at Xcaret Destination?
Yes, free parking is available to guests.
What are some restaurants close to Occidental at Xcaret Destination?
Conveniently located restaurants include Ferron's Jerk Chicken, Nørdic, and Zitla Ceiba.
Are there opportunities to exercise at Occidental at Xcaret Destination?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Occidental at Xcaret Destination?
Yes, dry cleaning and laundry service are offered to guests.
Does Occidental at Xcaret Destination offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Occidental at Xcaret Destination?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Occidental at Xcaret Destination?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (3.4 miles).