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Occidental at Xcaret Destination

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Carretera Federal Chetumal Puerto Juarez Km. 282 Solidaridad, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (17906)
Pool & Beach (3703)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Occidental at Xcaret Destination
Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#88 of 265 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination.
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Full view
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Mini golf
Babysitting
Parking
Paid wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Special diet menus
Swimup bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Safe
VIP room facilities
Minibar
Flatscreen TV
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Family Resort
Languages Spoken
French, Spanish
Hotel links
Special Offer:Additional 5% off

Location

Full view
56Somewhat walkable
Grade: 56 out of 100
974Restaurantswithin 5 miles
164Attractionswithin 5 miles
19,315Reviews3,427Q+A100Room tips
Traveler rating
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Popular mentions
Miro wrote a review Yesterday
1 contribution
I liked the beach and the food a lot .You are also in a nice nature environment. Snack Lago took cared of me the most Also liked the Italian restaurant. Thanks to all of my friends at Snack Lago. Victor Poot Apolinar Dzib Lavyer Hernandez Rogelio Jorge Chan Jorge May
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Date of stay: September 2020Trip type: Traveled with friends
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Newty210 wrote a review Sep 11
West Hartford, Connecticut11 contributions6 helpful votes
+1
Hotel's Favorite
We had an amazing trip at Occidental at Xcaret, even in the age of COVID! Can't say enough about it. The rooms were clean and beautiful. The restaurants and food were better than any all-inclusive resort I've stayed in. The Beach Club where we ate breakfast and lunch most days had lots of choices, but leaned on more local Mexican cuisine which I really loved. Had dinner in one of the restaurants every night and it was delicious. Can't decide which one I loved more...Asian, Italian, Seafood, the Taco joint or the Pizza place. They were all so good. The people who work at Occidental were impressive. Always kind, helpful, patient, friendly, funny and masked-up. Our concierge in building 19 -- who nicknamed herself "Siri" -- was particularly spectacular. It's a fairly large jungle campus so you do a lot of walking, but I liked that (always got my steps in!). Since many of the pathways look the same, it takes a day or two to get your bearing and not get lost but you figure it out. And if you don't want to walk, the golf carts can take you wherever you need to go. Loved the beach area, but the huge pool that snaked around the property was my favorite. It's certainly not ideal to be traveling during a pandemic but to have the resort at 30% capacity felt like it was all there for us. We felt spoiled with lots of peaceful space around us and loads of attention from the staff. We have two teenage sons, which is a tricky age for a vacation like this. They're too old for the Kids Club activities and certainly too young for the nightlife, but the exotic animals at Occidental transfixed them. They couldn't get enough of the monkeys, deer, iguanas, agoutis and so much more. I loved drinking my coffee on the balcony every morning with my little monkey friends coming to visit. It really was a magical experience that we'll never forget. Thank you Occidental!
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Date of stay: July 2020
Value
Rooms
Service
4 Helpful votes
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Response from OXD S Social Media, Otro at Occidental at Xcaret Destination
Responded 1 week ago
We would like to thank you for choosing us as your home during your vacations in the Caribe and for taking the time to share your experience with the community! It is a pleasure to read that we fulfill your expectations and you loved everything in the resort, we work very hard to spoil our guests from the moment of their arrival until the moment of their departure. And like you said, the resort have something for every age! You will never get bored here! Your comments are the most important to us, thank you for your review and recommend Occidental at Xcaret Destination. It will be our pleasure to keep hosting your special celebrations! Kind Regards.
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Hugo M wrote a review Sep 24
1 contribution
Great coffee with an amazing presentation of coffee mixed with flames would definitely like to try again and refer a friend to it . Loved the show of flames and the taste of the coffee is great with the liquor
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Date of stay: September 2020Trip type: Traveled with friends
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Response from OXD S Social Media, Otro at Occidental at Xcaret Destination
Responded yesterday
We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience with the community! We are glad to read that you enjoyed the amazing service and the delicious drinks in one of our bars including the incredible show! Our main goal is offer you the best service in all our restaurants, bars, pools, beach, reception and all the areas! We love to spoil all our guest from the moment of the arrival until the moment of their departure! Nothing will make us more happy that your return to the resort! We hope to have the opportunity to serve you one more time. Kind Regards.
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Sergio O wrote a review Sep 23
Lawndale, California, United States10 contributions2 helpful votes
back again and as always excellent service and first class attentionBeing a member of the vacation club at the royal level is a huge advantage, having more comforts and personalized attention and make these moments very pleasant memories
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Review collected in partnership with this hotel
Date of stay: September 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from OXD S Social Media, Otro at Occidental at Xcaret Destination
Responded 2 days ago
Thank you so much for choosing us one more time to host your vacations and for take the time to share your experience to the community! Is a honor to read that you are a first club member. We love to spoil all our guest from the moment of the arrival until the moment of their departure! Your comments are the most important to us, thank you for your review and recommend Occidental at Xcaret Destination. It will be our pleasure to keep hosting your vacations! Kind Regards.
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Jessica L wrote a review Sep 23
1 contribution
Melissa and the rest of the crew who led all of the fun pool activities (sorry I forget their names) made our experience at the Occidental so amazing! We came back every day that we were here just for the entertainment and loved every second of it. Each and every one of them are so kind and so funny! We will definitely be back to visit just because of them!!
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Date of stay: September 2020Trip type: Traveled with friends
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Response from OXD S Social Media, Otro at Occidental at Xcaret Destination
Responded 2 days ago
Thank you for choosing us as your home during your visit to the Riviera Maya! And thank you for share your review describing the amazing experience that you had with us! It is a pleasure to read that we fulfill your expectations and you loved everything in the resort, we work very hard to spoil our guests from the moment of their arrival until the moment of their departure. We are pleasure to read that the entertainment team was part of this Experience during your stay. I will be glad to share your comments to keep pushing them to keep working very hard. Nothing will make us more happy that your return to the resort! We hope to have the opportunity to serve you one more time. Kind Regards.
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PRICE RANGE
$157 - $366 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental grand xcaret hotel, occidental grand flamenco xcaret, grand flamenco xcaret, xcaret grand occidental, occidental xcaret, hotel xcaret, xcaret playa del carmen, grand xcaret occidental, xcaret hotel, grand occidental xcaret
FORMERLY KNOWN AS
Occidental Grand Xcaret All Inclusive Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
764
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Frequently Asked Questions about Occidental at Xcaret Destination
Which popular attractions are close to Occidental at Xcaret Destination?
Nearby attractions include Xcaret (0.3 miles), Quinta Avenida (4.1 miles), and Cenote Chaak Tun (4.8 miles).
What are some of the property amenities at Occidental at Xcaret Destination?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Occidental at Xcaret Destination?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Occidental at Xcaret Destination?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Occidental at Xcaret Destination?
Yes, free parking is available to guests.
What are some restaurants close to Occidental at Xcaret Destination?
Conveniently located restaurants include Ferron's Jerk Chicken, Osteria De Roma, and Harry's.
Are there opportunities to exercise at Occidental at Xcaret Destination?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Occidental at Xcaret Destination?
Yes, dry cleaning and laundry service are offered to guests.
Does Occidental at Xcaret Destination offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Occidental at Xcaret Destination?
The staff speaks multiple languages, including Spanish and French.
Are there any historical sites close to Occidental at Xcaret Destination?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (3.4 miles).