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Occidental Grand Xcaret All Inclusive Resort

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Occidental Grand Xcaret All Inclusive Resort
Occidental Grand Xcaret All Inclusive Resort
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10,491 Reviews from our TripAdvisor Community

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Showing 8,895: English reviews
Phoenix, Arizona
Level Contributor
3 reviews
4 of 5 stars Reviewed today NEW

Our first experience. ...Fabiola, First Club Member Representative was warm, pleasant and personable. ...Overall, staff were friendly, always offering to help even if there was a language barrier. Smiling. Excellent customer service. ...15307: 3rd floor room was nice, renovated and had a view of the grounds, but it was on the 3rd floor. ...16102: Next day relocated us to 1st... More 

Helpful?
Thank Terry Q
New York City, New York
2 reviews
2 of 5 stars Reviewed yesterday NEW

*** SAY NO TO OCCIDENTAL VACATION CLUB PITCHES @AIRPORT! An employee, ours was ( Luis Fabian) asked for $80 to cover accommodations that weren't provided. Amenities are overly done but nice, its badly managed, and you get the sense that people are trying to hard to get you to stay here a few minutes after coming off the tarmac! There... More 

Helpful?
Thank xihimzi
london
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Family of 19 ages 2 to 82 spent 2 weeks here something for everyone: The majority of us were in the virgin building but also had rooms in block 18 and 19 had a few small issues with some of the rooms that were dealt with very quickly. Yes there is a lot of walking between various areas of the... More 

Helpful?
1 Thank Sharon00London
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel is very picturesque, you have lots of wildlife wandering around freely. The lobby is very impressive with a massive fountain in the middle. The hotel is set over a large area and would not be suitable for people with walking difficulties. The grounds are well looked after, and the staff work really hard to please. Our room was... More 

Helpful?
1 Thank Diane R
Califon
1 review
4 of 5 stars Reviewed yesterday NEW

As a First Club member we were treated with warm, gracious service as always. We did find service in the restaurants to be frustrating at times, although the food was very good. Excursions were filled with frustrations, and felt the Occidental staff could have prepared more thoroughly, since they deal with these companies regularly.

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Helpful?
Thank carolyni424
1 review
3 of 5 stars Reviewed yesterday NEW via mobile

Pros : Grounds, wildlife, most of the staff, drinks. Cons : Ant nest in our room, tired, dreary room, food not great, speciality restaurants nothing special, constant banging and crashing of workmen, electric trolleys and buses on walkways constantly trying to get past you, areas where the smell of sewage is pretty bad, people always trying to sell you massages,... More 

Helpful?
Thank TLRomeo
Brooklyn, NY
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a wonderful time at this resort. Unlike other all-inclusive resorts we've been to, this resort is consistently clean and maintained. The buffet always had something for everyone in the family, from the kids to the adults. The staff was welcoming and friendly (especially two in particular - Moses (Belize) and Erika (Panama - Guest Services, who helped us... More 

Helpful?
1 Thank SunsetParkMama
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW via mobile

Could be a nice resort but badly managed Upgraded to junior suite and had to change rooms! Also room had to be fumigated Most of staff really friendly Lots of pools but limited beach and watersports Fed up of electric staff carts travelling along guest footpaths Good food most of the time Just needs somebody to sort it out Would... More 

Helpful?
1 Thank Marleydog23
County Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW via mobile

I have spent a lot of money to come to this resort and on my arrival I was upgraded for 2 days which was amazing and we were treated so well on the second day we had to go to one of the hotel reps to give us a tour which turned out to be a pitch for something similar... More 

Helpful?
1 Thank mforte87
Portland, Oregon
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were there for seven days arriving this past July 5th. Wonderful having access to X Caret park. Hot and humid, but the resort was excellent. The food was great and endless. Staff was attentive and polite. No swim up bar, nut that's the only down side I can think of.

Review collected in partnership with this hotel

Helpful?
1 Thank Mike V
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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Beachfront
  • Spa
  • Free Breakfast
  • Free Internet
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 5-star Occidental Grand Xcaret Resort in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental Grand Xcaret Resort. ... more   less 

Additional Information about Occidental Grand Xcaret All Inclusive Resort

Address: Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $170 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Grand Xcaret All Inclusive Resort 4*
Number of rooms: 757
Reservation Options:
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Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret
Hotel Style:
#28 Business Hotel in Playa del Carmen
#35 Top resorts Hotel in Playa del Carmen
#39 Luxury Hotel in Playa del Carmen
#45 Spa Hotel in Playa del Carmen
#45 On the Beach Hotel in Playa del Carmen
#48 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
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