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Ocean Maya Royale

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Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
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5,542 Reviews from our TripAdvisor Community

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Showing 4,567: English reviews
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Stayed here last 2 weeks in June. Pro's: beautiful setting, wildlife, Italian restaurant, staff and comfortable clean rooms with great aircon. Good free wifi. Bar staff work tirelessly and drinks were fab. Mikes coffee shop - only place with decent air con and should be open earlier than 4pm. Breakfast and lunch were fine. The pool is lovely and warm-... More 

Helpful?
Thank Sharon A
Kilkenny, Ireland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We spent 2 weeks at the Ocean Maya Royal by H10 and would recommend it to anyone looking for either relaxed and low key or exciting and upbeat. First off...the staff. Every single person working at the hotel in every capacity was friendly, helpful and always had a smile and a nod for every guest that they passed. They couldn't... More 

Helpful?
2 Thank daltontrish
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

We knew the time of year we booked this resort, we might have the possibility of lots of rain. And boy did we have it. All 5 days! We still had the best time. Staff was amazing! food was good and the foam party topped it off. Plenty of things to do in the resort and around as well. The... More 

Helpful?
Thank Cassi M
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Decided to kick off the summer with a quick trip to Mexico! It was a great stay. the hotel was pretty clean and pretty nice. The staff was friendly and food was good. Plus: The resort is pretty close to Playa de Carmen so shopping was really simple to get to it only cost a few pesos on public transportation.... More 

Helpful?
1 Thank adon C
Baltimore, Maryland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We just returned from a quick 3 night stay at OMR. We've only ever been to all-inclusives with Secrets. The property was pretty (many photo ops) and the wildlife was adorable (not as much as I thought there'd be). It was VERY HOT! Not the resorts fault but because of the heat, we only hung at the pool, in the... More 

Helpful?
1 Thank C R
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

First of all I would like to say that the staff at this resort are top class! They make your stay here worth it! Thank you Pamela who is poolside entertaining, Oli and Tiger in the lobby bar, Natalie who is always smiling and capturing your favorite moments on camera. That's just naming a few of the many great employees!... More 

Helpful?
3 Thank Annette E
Cincinnati, Ohio
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We traveled with another couple and we both were celebrating our 15th anniversary's. The grounds were amazing! The food was amazing! Our room was clean! ALL the staff was so friendly. People complain about the beach but the NON privileged beach area was great. Not crowded, the maintenance guy worked tirelessly to keep the seaweed raked up. If there is... More 

Helpful?
5 Thank Murph0707
Suffolk, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

my husband and i just got home from a two week holiday at ocean mayer for the third year.All the staff rememberd us and all so very friendly.The beach really great and pool great but gets very warm as the day goes on.The change we noticed this year was all the menus had all changed the food not so good... More 

Helpful?
3 Thank susan m
Richmond North Yorkshire
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Me and my partner visited this hotel in July for my 30th birthday. I was a little apprehensive going to Mexico for the first time as an openly gay couple. Let me reassure anyone with the same reservations, that this place is amazing and we were both treat perfectly by staff The staff absolutely make this place, I have never... More 

Helpful?
9 Thank Jamiecrathorne
Burslem, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My wife and I stayed here in January for our honeymoon and we can honestly say it's the best holiday we've ever had. Check in was quick and easy. When we got to our room there was chocolate strawberries and champagne waiting for us. Our holiday just got better from there. The food is great (although sometimes not very hot.)... More 

Helpful?
4 Thank Shaun M
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear OMR Guest; On behalf the entire staff recibe a big thank you for writing and sharing such a wonderful review. With pleasure we can read our all of us fulfill your expectations specially the kitchen staff. We are so glad you are coming back soon it will be a big pleasure to have the chance of host you again... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $167 - $599 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Hotels.com, Hotwire, Odigeo and Jetsetter so you can book your Ocean Maya Royale reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#23 Top resorts Hotel in Playa del Carmen
#31 Luxury Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#33 Spa Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen
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