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Ocean Maya Royale

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6,249 Reviews from our TripAdvisor Community

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North Vancouver
Reviewed yesterday NEW

Accommodation: rooms were spacious and clean. The shower is poorly designed resulting in lots of seepage onto the floor where the toilet is located and hot water was not always available in the morning. The A/C was the best! It kept the room at a very comfortable sleeping temperature and the noise from the Air conditioner provides an effective 'white...

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1Thank TennismomVancouver
Cincinnati, Ohio
HOTEL’S FAVORITE REVIEW
Reviewed February 25, 2017 via mobile

We are just completing our 7 day stay. We have stayed in many different resorts in Rivera Maya and this leads the rest. Food is excellent even at the buffet. The staff is genuine and the entertainment staff makes sure you have a wonderful time. Nightly entertainment is professional level with high level talent. We will return and recommend to...

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29Thank Waka B
About Hotel's Favorite Review
OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya Royale, responded to this review

Dear OMR former guest: On behalf of the entire staff we would like to thank you for sharing this review of our resort with community of travelers and future OMR guests. Also thank you for mentioning our co workers Jennifer and Mario , since this is very important for them and for us. Please let us next time you are...

Port Stanley, Ontario
Reviewed yesterday NEW

Well one more time my two weeks are in and out, but like always the people of this hotel know how to make my two weeks fantastic as always they do. This year they upgrade us to "Privilege" and that was very nice, and in reality the difference from a regular room to the Privilege is not to much,but it...

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2Thank artvic
trenton, nj
Reviewed 2 days ago NEW

Two words sum up this resort calm and easy…… We had been to this resort in 2010 when it was a family resort, now that it is an all adult resort, they have spruced up some things and made some very nice additions. Check-in was a breeze and the front desk at all times were very efficient and helpful. We...

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4Thank missbigfish
Toronto, Canada
Reviewed 3 days ago NEW

It's my second time in Mexico and the first at this resort, was a great opcion to enjoy our vacations! The food was excellent, the room was clean always and the pool activites were awsome, catching the baby was my favorite one. Especial mention for Rodrigo and Stephan awsome guys, also at the bar Absalon, Miguel and Nacho! Great staff...

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1Thank Shirnic74
Reviewed 4 days ago NEW

I like that resort, it's just fine, but there are reasons I can't give out all of 5 points. -- We were here for 11 days. Very often food in the main buffet or in the buffet near poll was slightly warm, not hot as expected. I mean a soup, a pizza, a fish etc. -- One day we visited...

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2Thank Feliks K
Fort Worth, Texas
Reviewed 4 days ago NEW

We would like to say THANK YOU to the people mentioned and everyone else that works at the resort. Mar and Caleb were very patient with all the questions we had and very helpful. Antonio's hands were magic during the massage. Rebecca was always immaculate in cleaning our room. Salvavo kept the mini fridge stocked. Ignacio, Augustin, Alfonso and Tila...

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2Thank M J L
Minneapolis, Minnesota
Reviewed 5 days ago NEW

This resort is great! The activities are every single day, if you come to this hotel a good advice is going to the lagoon tour (10 minutes walking) and the water is so blue and refreshing! Also you can try activites from the pool area, and search for Rod! He is very kind and funny, he made the jungle tour...

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4Thank breeplox1
London, United Kingdom
Reviewed 5 days ago NEW

Two of us spent 10 days here in March/April and had an amazing time. We were booked into a club room which meant we had "privilege" status (didn't realise this until we arrived). Check in was easy in the privilege dedicated area, room was big enough, spotlessly clean and well maintained. The bed is fabulous, so comfortable!! Had a fully...

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2Thank 2TrippersLondon
Minnesota
Reviewed 5 days ago NEW

Pros: Good food and drinks. Lots of variety. No waiting at the ala carte restaurants. Very laidback dress code. Entertainment was pretty good. The pool area was exceptional. Rooms were good size, updated & clean. Internet was good even on the beach. Service was top notch especially, Augustin who kept the drinks full on the beach. Lots of wildlife, even...

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1Thank reanna1022
OceanMaya, Director General at Ocean Maya Royale, responded to this review

Dear Mister Smcallister2016 Thank you very much for sharing your opinions of our work and services offered. We will continue working hard for accomplish our duties with a single end in mind, which is to achieve the full satisfaction of our guests. We invite you to contact us the next time you decide to visit us at calidad.hhm@h10hotels.com. We are...

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Amenities

Highlights
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Free Internet
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $158 - $366 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#24 Top resorts Hotel in Playa del Carmen
#32 Luxury Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#35 On the Beach Hotel in Playa del Carmen
#35 Spa Hotel in Playa del Carmen
#51 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Ocean Maya Royale staff and other travelers.
1,599 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Every room in this hotel is excellent”
artvic, yesterday | Read review
“the higher the villa number, the further you'll be from the pools/ocean”
reanna1022, 5 days ago | Read review
“second floor, sea view.”
mickb55, 6 days ago | Read review
“The ppola rea can be very loud during the day”
moniqueb435, 1 week ago | Read review
“Ask for building 21, 26 or 29 on the 2nd floor”
Bomani, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question