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Carretera Federal Chetumal, km. 299, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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Traveler (11413)
Pool & Beach (2653)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Ocean Maya Royale
Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#42 of 275 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience.
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Room & Suite (273)273
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Taxi service
Parking
Wifi
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Ocean View
Languages Spoken
Spanish
Hotel links
Special Offer:30% Off Black Week Only
9,492Reviews2,555Q+A100Room tips
Traveler rating
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Popular mentions
Mary B wrote a review Nov 24
1 contribution5 helpful votes
Hands down the best Mexico trip I have ever experienced. And that’s saying a lot considering my friends and I went in the throes of a pandemic and a week after a hurricane had hit the resort. Although the room was very nice, the food was good and the resort itself was beautiful, the reason for our amazing experience is 100 percent due to the staff. From the moment we arrived we were treated so well. Mario was beyond welcoming. He also was kind and helpful the duration of the trip if we needed anything or had any questions. The staff at the restaurants were also very pleasant. Margarita with excursions and activities was an absolute delight. I wish I could have brought her home with me. Lol. The highlight though, without a doubt, was the Entertainment Staff. Arturo aka “Sexy Papi” and Rodrigo. I cannot express enough how unbelievably awesome they were. I’ve been to resorts before where they play games and things but never like this. They are not only fun and include everyone and get the whole place pumped up but they are genuinely good guys who truly care and go above and beyond to create an exciting and unforgettable environment. They new my entire party’s by name by the first day and made us feel like we were at home. I will be absolutely returning to the resort and all credit goes to them. I will also be telling everyone I know how amazing my trip was thanks to these two guys.
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Date of stay: November 2020Trip type: Traveled with friends
5 Helpful votes
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Response from Ocean Hotels, Director General at Ocean Maya Royale
Responded 5 days ago
Dear Mhschmidt1983, We are so glad that covered your expectations during your stay, our main goal is your completly satisfaction about the services and our staff. Thank you so much for take your time for letting us that you will returning, we will more than pleased to hosting you.
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RobinInTexas wrote a review Oct 2020
McKinney, Texas33 contributions39 helpful votes
+1
Hotel's Favorite
Let me start by saying, I had never experienced a hurricane, so when the western changed and we found out a cat 4 was headed straight toward us, I was a bit scared. The hotel and the whole staff were WONDERFUL!! they kept us informed and started safety procedures at about 2 that afternoon. We had to leave our room and were told to pack up our things and place up high in the bathroom. They brought in pool chairs with blankets and pillows into 2 of the restaurants that they opened up as a shelter in place for us. They continued to provide box lunches and lots of snack choices for the next 18 hours. The staff brought out games and a screen projector where they played the NBA finals and then music videos... they put our safety first, while having a great attitude and always keeping a smile on their face..... so if u ever decide to travel during hurricane season, make sure the hotel is rated for cat 4, like this hotel is. We spoke to many other people who they had to leave their resort because it was completely shut down, and shelter in public areas. 24 hrs after the start of shelter in place, the resort had back full power and was back to business as usual. They had karaoke, drinks were flowing, and restaurants were open. We enjoyed the rest of our honeymoon at this beautiful resort!! Due to covid, and low capacity, not all restaurants were open every night, but our week there, we did get to enjoy each one. 2 large pools and soft sand beach with beautiful water views. Everything is very close, and rooms were very spacious with large balconies. Watch put, the local wildlife will take your hamburger right out of your hand at the pool !! 🤣🤣 We will be back !!
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Date of stay: October 2020Trip type: Traveled as a couple
8 Helpful votes
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Response from Ocean Hotels, General Manager at Ocean Maya Royale
Responded Oct 14, 2020
Dear RobinInTexas At Ocean Maya Royale, our main target is our guests' safety and satisfaction, therefore, it is rewarding to know through your comments that we have exceeded your expectations thanks to the great performance of our entire staff, which they are highly trained to face a hurricane. Rest assured that we will share your comments with all of them. Thank you for your preference and we hope to host your next trip to our beautiful destination. Best regards -Ocean Maya Royale
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Sharon L wrote a review Nov 23
Tallmadge, Ohio2 contributions4 helpful votes
We stayed for a week. Well worth the price. Would have liked more food choices but understand because of covid. The entertainment team (Olga, Sexy Papi and Rodrigo) were phenomenal. Always smiling, even during the rain. Very friendly and welcoming! They were the highlight of the trip!!!
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Date of stay: November 2020
Cleanliness
Service
Sleep Quality
Room Tip: 2nd floor rooms are best. No flooding
See more room tips
3 Helpful votes
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Response from Ocean Hotels, Director General at Ocean Maya Royale
Responded 5 days ago
Dear 437sharonl, On behalf all of us the Ocean Maya Royale´s Staff;  We would like to thank you regarding your comments about our Entertainment team even during the rain and this complicated mundial situation. We remain at your entire disposal.
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Wilsongreen wrote a review Nov 23
Lawrence, Kansas2 contributions3 helpful votes
This is a wonderful resort with all the options you could want! Just know when you get there not to buy into the people selling the other reports unless you want to go through a time share presentation. Please go see Margarita in the excursions area by the pool. she has the best prices and is very helpful! The beach is BEAUTIFUL and the pools are great!
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Date of stay: November 2020Trip type: Traveled as a couple
2 Helpful votes
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Response from Ocean Hotels, Director General at Ocean Maya Royale
Responded 5 days ago
Dear Wilsongreen, We want to thank you for choosing us for your special celebration of your honeymoon, the couples are one of our principal guest and is really nice know that our staff as Margarita were to helful. We will continuo on this way.
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Chris wrote a review Nov 22
Valley Stream, New York1 contribution2 helpful votes
We stayed at ocean maya royale for 6 days 5 nights. What really made our trip amazing was the entertainment staff. Primarily Olga, Sexy Papi and Rodrigo! I will come back just because of them! Worth it
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Date of stay: November 2020Trip type: Traveled with family
2 Helpful votes
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Response from Ocean Hotels, Director General at Ocean Maya Royale
Responded 5 days ago
Dear chrisbreazzzy, It was a pleasure to hosting you in your brother´s birthday and you had an amazing experience. Is really important to thank to sharing your experience with us and we will let to know our personal staff that continue working to this way.
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Previous
PRICE RANGE
$153 - $322 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ocean maya royale hotel playa del carmen, ocean maya hotel, ocean maya playa del carmen, hacienda maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
320
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Frequently Asked Questions about Ocean Maya Royale
Which popular attractions are close to Ocean Maya Royale?
Nearby attractions include Playa Punta Esmeralda (4.2 miles), Punta Venado Bike Park (4.4 miles), and Kravans Transportacion y Logistica (4.4 miles).
What are some of the property amenities at Ocean Maya Royale?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Ocean Maya Royale?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ocean Maya Royale?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Ocean Maya Royale?
Yes, free parking is available to guests.
What are some restaurants close to Ocean Maya Royale?
Conveniently located restaurants include Pavo Real by the Sea, Coco's Cabanas, and Arezzo Restaurant.
Are there opportunities to exercise at Ocean Maya Royale?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Ocean Maya Royale?
Yes, dry cleaning and laundry service are offered to guests.
Does Ocean Maya Royale offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Ocean Maya Royale?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (6.9 miles).
Does Ocean Maya Royale have any great views?
Yes, guests often enjoy the ocean view available here.