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Ocean Maya Royale

Certificate of Excellence
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Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
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1 room 1 adult
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Ocean Maya Royale
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5,121 Reviews from our TripAdvisor Community

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leicestershire
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

The only thing I was disappointed with in this hotel Was the beach or lack of it but I was aware of this before I booked. The food was excellent in all the restaurants for every meal, the rooms were clean and comfortable apart from the lumpy pillows! The staff were very helpful the drinks were good especially the tea... More 

Helpful?
2 Thank AlexNLeicestershire
San Miguel de Allende, Mexico
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed yesterday NEW

We were at the Ocean Maya Royale in late January 2016, I can't say that we had a bad time, but it was a measureable cut below the Iberostar Paraíso Lindo where we stayed on approximately the same dates (last 10 days in January) in 2015. The Lindo is more expensive, but had better food and a larger variety of... More 

Helpful?
Thank Lee7777777
Southampton, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was the third hotel we have been to recently in Playa del Carmen and, whilst not the biggest or most luxurious, proved to be our favourite. The staff were lovely and very attentive but the big plus was the wonderful food. We were on an all inclusive deal and this meant that we could choose between five restaurants for... More 

Helpful?
2 Thank SundanceJohn
Hayti, South Dakota
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We just spent 5 days at Ocean Maya. Check in was fast and we were greeted with a drink. Rooms were nice -- huge bed. I took my own pillow as some said the pillows were not that great so cant tell you about that. Room had a closet with a couple of cubbys to put clothes in. I did... More 

Helpful?
1 Thank kk123110
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear guest. We feel very sorry that you had that impression of our GS department. we will put more emphasis on the points that you are mentioned and improve it to give an excellent treatment. Kind regards. More 

Kansas City, Kansas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

My wife and I and 2 other couples vacationed here from Nov 27, 2015 to Dec 5, 8 days. The service 5 star, food was 5 star, we loved the Italian restaurant most. blue moon, Japanese steak, and buffet all really good. Entertainment at lobby bar every evening was great. Beach was good we went swimming in ocean every day

Helpful?
Thank Tim H
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear Tim. We are delighted to read that you have enjoyed your holiday. We hope to see you in our hotel in the near future so we can pamper you one more time with our outstanding service. Kind regards. More 

Holland, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We've been to the Riviera Maya area a few times- out of all the resorts, we & the couples we were with agreed that this resort had the best food! The foam pool party was awesome & the beaches, though small because of their massive sea wall, were practically deserted- easy to find a lounger under a palm tree or... More 

Helpful?
1 Thank Kathryn W
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear Kathryn. We're sorry you had problems during your stay with us, of course we are taking action to improve the points you mentioned. we hope to return to stay with us and to serve as you deserve. Kind regards. More 

Forest Lake, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at the Ocean Maya Royale with another couple, each in our own rooms, from the end of January to the beginning of February. We LOVED this resort. Though there were some minor negatives, we overwhelmingly decided this was a really great vacation. Here is a quick breakdown: Positives: The pool with the graduated depth was... More 

Helpful?
2 Thank Kim K
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear Kim. On behalf of all our staff we give the most sincere thank you for choosing our hotel for your holidays. We hope that we will be able to welcome you back to the Resort in the near future to show you again our outstanding service. Kind regards. More 

West Sussex
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Lets start with the negative, we booked a privilege room great room same about the service on arrival we thought this is going to be fab, but it deteriorated met our butler thought great never saw him again until two day before we left tried privilege lounge for breakfast service very slow we were the only two people in there... More 

Helpful?
2 Thank damonchallenger
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear guest. We are very sorry that we did not cover your expectations in some departments of our hotel, we appreciate your feedback as it is the best opportunity for us to know where we need to improve in order to complete our goal which is your entire satisfaction. Your comments will be passed to the managers in charge. Kind... More 

Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We spent our anniversary here. We stayed for 8 amazing days!! The resort is set back off the road with Jungle all around you!! If you don't like critters and lizards this is NOT the place for you! Luckily I LOVE them and took Every opportunity to visit with them! The restaurants we are all fantastic. Being a timeshare holder... More 

Helpful?
5 Thank Cyndi A
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear Cindy. On behalf of all our staff we give the most sincere thank you for choosing our hotel for your holidays. We are so glad that our hotel, services and the attention from our staff, met your overall expectations. We will be delighted to welcome you back in the near future. Kind regards. More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Beautiful hotel with lovely polite staff. Arrival: Driving up the strip to the hotel built our excitement. What beautiful, well kept grounds. We stepped off the air conditioned coach to the warmest weather I think we have ever experienced; my sunglasses steamed up!! Greeted in reception to a chilled non-alcoholic cocktail was so very welcomed after a very long flight.... More 

Helpful?
1 Thank Sarah-lindsay88
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear Sara. Thank you for sharing your experience on Trip Advisor, We are delighted to read that you have enjoyed your holiday. We hope that we will be able to welcome you back to the Resort in the near future to show you again our outstanding service. Kind regards. More 

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