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Carretera Federal Chetumal, Km 299, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (11730)
Pool & Beach (2719)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Ocean Maya Royale
Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#36 of 294 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience.
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Room & Suite (958)958
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Taxi service
Parking
Wifi
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Bay View
Languages Spoken
Spanish
Hotel links
Special Offer:Up to 25% Off Summer Sale
9703Reviews2600Q+A100Room tips
Traveler rating
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Popular mentions
Bobby wrote a review Jun 17
Bentonville2 contributions
I had a reservation to this hotel but was delayed arriving due to Covid related issues. I alerted Trip Advisor that I would be delayed and asked that they contact the hotel and let them know. I also followed up with Trip Advisor a couple of days later once my revised travel plans were set. All of this was worked through Trip Advisor Plus. My request for a refund (R2463381292) was denied by the Ocean Maya Royale hotel. With the uncertainty regarding travel and Covid, I cannot believe a hotel would refuse reimbursement especially when they were notified of the issue in advance of my original check in date.
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Date of stay: May 2021
Location
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Response from Ocean Hotels, General Manager at Ocean Maya Royale
Responded 2 days ago
Dear B1714MIroberth In order to follow up on this matter, we would truly appreciate if you could send to us a private message with your reservation information, such as your full name and dates when were you planning to stay with us. We are truly looking forward to your response and we remain at your disposal. -Ocean Maya Royale
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Ynot P wrote a review Apr 2021
Lexington, Kentucky5 contributions6 helpful votes
Hotel's Favorite
Excellent stay. Great staff My wife and I just returned from a weeks stay at The Ocean Maya Royale. The practices for virus safety is very good ,always felt safe. Next the people ,all the staff go out of their way to make your stay as best as possible . The rooms are fine they are cleaned to a excellent standard. They are doing the best they can with reduced visitors. Everyone there goes out of their way to make you your stay the best possible. One person that went out of their way to make our stay as best as possible was Carlos at H10 hotels premium membership. This person went beyond an extra mile to do things for us was always there to help us and showing great warmth and hospitality. I would highly recommend this hotel.
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Date of stay: April 2021Trip type: Traveled as a couple
2 Helpful votes
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Response from Ocean Hotels, General Manager at Ocean Maya Royale
Responded Apr 29, 2021
Dear ynotp We thank you for choosing us to host your recent vacation. We are glad to know through your comments that you enjoyed your stay and that you felt save at all times. You must know that our guests' safety and satisfaction are our main goals and we are glad to know that we achieved our purpose. Thank you so much for recommending us. We hope to see you on your next trip to Mexico. -Ocean Maya Royale
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Kim F wrote a review Jun 16
United States4 contributions5 helpful votes
There is a reason this resort has so many returning guests - the experience is FIRST CLASS. The front desk staff (Alberto) is so friendly and ready to assist with any request. Alex (Butler) seeks his guests to insure they are happy and to coordinate reservations/requests. And the POOL STAFF - Miguel/Eber and Bar team - EXCELLENT! Entertainment staff has 3 ladies (did not get their names, but they are wonderful), Aurtero, Rodrigo and Hector all work extremely hard to provide the best experience and make it look so easy. Margarita makes booking excursions poolside a breeze. The food and service at the restaurants was wonderful. The room was clean and refreshed every day. The staff is what makes this resort the gem that it is. Will definitely return!
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Date of stay: June 2021
Value
Rooms
Service
Room Tip: Smaller resort....not a bad room anywhere
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Response from Ocean Hotels, General Manager at Ocean Maya Royale
Responded yesterday
Dear kimfO6705BO, First of all, please let us thank you for choosing Ocean Maya Royale as the host of your last vacation in the Riviera Maya. We are delighted to read you had such a good time with us. Be sure that we will take the time to mention your possitive comment to all of the mentioned employees so that they receive the recognition they deserve. We truly hope we will have another chance to receive you again in our facilities in near future. Best Regards -Ocean Maya Royale
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livp45! wrote a review Jun 15
1 contribution
Great entertainment staff and fun events every night! The pool area was fun and relaxing. Food options were kind’ve limited, but for all inclusive it wasn’t too bad. Definitely a great option for a more affordable resort to go to in Cancun.
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Date of stay: June 2021Trip type: Traveled with friends
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Response from Ocean Hotels, General Manager at Ocean Maya Royale
Responded yesterday
Dear C3786HGoliviap, First of all let us thank you for having chosen Ocean Maya Royale for your destination during your past vacation in the Riviera Maya. We will be working on our opportunity areas, nevertheless we are glad to know that you enjoyed your stay thanks to the great service of our entertainment team. Thanks for sharing your comments. We hope to see you again very soon! -Ocean Maya Royale
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Anna K wrote a review Jun 14
Southwick, Massachusetts1 contribution
We have been in Mexico 9 times and we have been traveling different islands for the last 25 years this is the worst hotel I book ( maybe due to Covid I do not know ). We have just returned home from a vacation stay at Ocean Maya Royale in Playa Del Carmen, Mexico. This was the first time we have stayed at an H10 Resort. The experience we had was not the greatest. Grounds beautiful, rooms ok do not pay for an upgrade to privilege, not worth the money. The is nothing to do there just eat, drink and stay at the pool if you like to eat and drink all day long this is the place for you. The sports bar has drinks and food and should be a bar, TVs and pool tables and other things to do at the sports bar not food like burgers and wings, etc.. maby snacks yes. Pool entertainment and night entertainment not existing they trying their best but still boring. We will never return to this hotel. OCEAN FULL OF SEAWEEDS AND STINKS.
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Date of stay: May 2021
Rooms
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PRICE RANGE
$153 - $322 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ocean maya royale hotel playa del carmen, ocean maya hotel, ocean maya playa del carmen, hacienda maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
320
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Frequently Asked Questions about Ocean Maya Royale
Which popular attractions are close to Ocean Maya Royale?
Nearby attractions include Playa Punta Esmeralda (4.1 miles), Punta Venado Bike Park (4.3 miles), and Kravans Transportacion y Logistica (4.3 miles).
What are some of the property amenities at Ocean Maya Royale?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Ocean Maya Royale?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ocean Maya Royale?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Ocean Maya Royale?
Yes, free parking is available to guests.
What are some restaurants close to Ocean Maya Royale?
Conveniently located restaurants include MVNGATA Beach Club & Rooftop, Coco's Cabanas, and Pavo Real by the Sea.
Are there opportunities to exercise at Ocean Maya Royale?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Ocean Maya Royale?
Yes, dry cleaning and laundry service are offered to guests.
Does Ocean Maya Royale offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Ocean Maya Royale?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (6.9 miles).
Does Ocean Maya Royale have any great views?
Yes, guests often enjoy the ocean view available here.