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Ocean Maya Royale

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5,626 Reviews from our TripAdvisor Community

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Showing 4,630: English reviews
Georgetown, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

What a wonderful 12 days spent at this amazing hotel! The staff were all lovely, warm and kind people. Jennifer, Rodrigo, all the entertainment staff hard at work making sure we all had fun! And did we ever....dance lessons, foam party, water games, great shows and genuine warmth and kindness they gave us all. Not to mention the excellent food... More 

Helpful?
1 Thank dariceonew
Speyer, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

great place to enjoy and relax my wife and i we fall in love with the place nice facilities, great staff from restaurant, animation team & maids service all of them verry frendly night show like vegas and graet food we will be back for sure

Helpful?
1 Thank mcavarim2016
Isle of Wight, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We have just returned from a 2 week, all inclusive honeymoon at this beautiful hotel. The hotel is in a beautiful setting set far back from the main road down a long and attractive drive way. The entrance is lovely and the rest of the hotel does not disappoint. The rooms are set within blocks so it does not feel... More 

Helpful?
3 Thank amiiow
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Mexico welcomed us as soon as we arrived. The hotel is clean, well maintained, the staff are very polite and will go out of their way to satisfy your needs. The food is good especially in the blue moon. Its the perfect location for a more relaxed atmosphere as opposed to Cancun but still only a short journey to get... More 

Helpful?
2 Thank Darren_Stubbs
Albuquerque, New Mexico
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at Ocean Maya in April for our honeymoon and we had the time of our lives. I don't think there was a better way to start off our marriage. Ocean Maya was extremely chill and laid back (no ridiculous parties), which is exactly what we wanted. The property was gorgeous, the suites were beautiful, and... More 

Helpful?
3 Thank browning13
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear OMR Former Guest , We really appreciate you took the time to write and share such a wonderful review with all the community of travelers and future OMR guest. Thank you for mentioning our co workers Genaro and Eric, this is very important for them, also for detailing our services. We would like you to let us know next... More 

Lincoln, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have recently returned form our third trip to this wonderful hotel and yet again we left yearning to go back. The food was excellent and to exceptionally high standards, the grounds are immaculately kept with lots of friendly wiled life roaming freely in and out of the mangroves. Being August, the rainy season for Mexico, we were only blighted... More 

Helpful?
Thank Holibobman
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear OMR former guest: On behalf of the entire staff we would like to thank you for such a nice comment and for choosing us once again. Also thank you for mentioning our co workers Azusena, Karolina, Anna Iris, Jojo, Carlos, Victor, Luis, Manuel, Alberto and Denise, since this is very important for them and for us. Please let us... More 

Cambridge, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had two weeks here at this AI Adults only hotel. The wildlife that roams around the villas is great fun. Are villa was close to the quieter pool and Italian restaurant. The villas were on the ground floor, in blocks of eight. Due to the tropical storms the sea weed was very bad, the poor beach boys tried every... More 

Helpful?
2 Thank Lesley N
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear OMR Former Guest, On behalf of the entire staff we would like to thank you for taking the time to write such a detailed review about our resort and its highliths. Also thank you for making a review about our restaurants and the service. Please let us know next time you plan your holidays, we will be looking forward... More 

Surrey, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Very nice hotel, grounds immaculate and clean. Room large and comfortable. Staff very friendly, all acknowledge you. Special mention to Tila, evening bar and Anna pool bar. Lovely ladies, charming and happy. Food very good, buffet what you would expect, best food and ambience in Mexican restaurant. Staff easy going and fun. Check out a little difficult, had to query... More 

Helpful?
Thank Gill K
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear OMR Former Guest ; Thank you very much for such a nice review we are sure our future guest and travelers community will appreciate this. We will take your comments as big opportunity areas to improve our services, also thank you for mentioning our co workers Ana and Tila, this is very important for us and for them. Please... More 

Sunderland, United Kingdom
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

3rd time there, standards are of the highest order. A little disappointed as this year we paid for the premier deluxe upgrade , initially didn't get it and told a room would be available 3 days later. We declined as as we were settled and had pre paid trips, but ultimately didn't get get what we paid for. That said... More 

Helpful?
1 Thank regiment76
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear OMR former guest: On behalf of the entire staff we would like to thank you for sharing this review about our hotel and for choosing us once again. We are really sorry you felt this way this time, we are going to do our best upon your next visit on May 2017. Let us know when you are arriving... More 

Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My Wife and I booked this place based on reviews, and we were not disappointed other than the food was just above mediocre. The Resort itself, absolutely stunning, the grounds are very lush, with all types of wildlife that never posed a threat. The best part of this Resort is the people, the Staff were Amazing, Jennifer is the tops,... More 

Helpful?
2 Thank gwgolfin
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear OMR Former Guest ; We would like to thank you for this review we are sure community of traveleres and our future guests will appreciate this. We would take your comments as a big improvement areas to avoide our future guest of felling the same way. We would like to know next time you plan your holidays since we... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Free Breakfast
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $170 - $767 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#23 Top resorts Hotel in Playa del Carmen
#30 Luxury Hotel in Playa del Carmen
#32 On the Beach Hotel in Playa del Carmen
#32 Spa Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen
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