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Ocean Maya Royale

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Ocean Maya Royale
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5,732 Reviews from our TripAdvisor Community

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Showing 4,699: English reviews
Indianapolis
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed for the third time at this property in early May of this year. It is a lovely resort, and certainly a good value for the money. The best thing about this property was the staff - always helpful and cheerful. I would like to make special mention of Marisa Rios from Guest Relations, who was particularly kind and... More 

Helpful?
Thank GBIndianapolis
USA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We had a great time at this all inclusive, all adult resort! The grounds are simply beautiful with great detail to the maintenance. We enjoyed the wildlife running around and found it unique. It was nice to walk around and enjoy the beauty! The food was good at all 5 restaurants. The French was our favorite! I loved the fact... More 

Helpful?
Thank MAMATUSA
Columbia City, Indiana
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We spent from Sept 11th until Sept 18th at this amazing all inclusive resort! We went with my sister and her husband and had a blast. Most of our days consisted of beach volleyball, pool volleyball, the swim up bar ordering Hawaiian Valcanos (only Miguel knows how to make them and he is by far the best bar tender at... More 

Helpful?
2 Thank Nikki466
Cleveland, Ohio
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was my 5th visit to Ocean Maya Royale and my husband and I really enjoyed our two week stay. I apologize for the delayed review, but TripAdvisor had me wait 3 months after I posted my last review from earlier this year! We are in our late 30’s and early 40’s and have visited OMR with a wide range... More 

Helpful?
11 Thank mousemott
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Great hotel, beach is probably one of the best along this strip. Great staff, Rodrigo "White Chocolate" is the best entertainer I have seen for a while. Very friendly, works hard and such fun. Good time had by all 10 of us.

Helpful?
3 Thank Lesley B
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear OMR Former Guest, Thank you for taking the time to write this review about our resort and its highlights, we really appreciate it since this is very important for us. Special thanks for mentioning our co worker Rodrigo, this is very important for us and for him. Please let us next time you are planning your holidays we will... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

My husband and I have just returned from 2 weeks at this resort...This is quite a long but absolutely honest review of our time. Grounds: Absolutely amazing grounds, very well kept and spotlessly clean. Rooms: Small and not the best, pillows felt like they were lumps of foam cut into squares and packed into pillowcase and some days we went... More 

Helpful?
2 Thank nikki150909
NS, Canada
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I stayed at the Ocean Maya for a week(Sept11-18). We have traveled extensively within the Cancun/Riviera area and feel this hotel is great value for the price. The rooms are comfy, the resort is spotless, the staff are friendly and attentive, the restaurants are delicious. There are no reservations necessary for all the a la carte, the... More 

Helpful?
3 Thank TheNewlyWeds29
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear OMR Former Guest, Thank you for taking the time to write this review about our resort and its highlights, we really appreciate it since this is very important for us. Special thanks for mentioning our co worker Miguel from the pool bar, this is very important fot him. Please let us next time you are planning your holidays we... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed at OMR from 11/9-25/9. This place in our opinion was truly amazing. There was always so much choice in the way of food to eat. The breakfast buffet was amazing. This included both a Bloody Mary(with a choice of vodka) and a Buck's Fizz station. My own personnel breakfast favourite was a bagel with cream cheese and smoked... More 

Helpful?
2 Thank Jason V
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear OMR Former Guest , We really appreciate you took the time to write and share such a wonderful review with all the community of travelers and future OMR guest. Also special thanks for sharing the higlights of your stay and the ones from our resort, since this is very importan for us. We would like you to let us... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Me and my husband just came back from holidays in Ocean Maya Royale, we were there for 10 days and we did have our wedding ceremony on the beach as well. The resort itself is very clean and tidy, nice looking and well looked after. Staff was very friendly and helpful, especially our concierge Nicole, however departments do not really... More 

Helpful?
1 Thank Julija P
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear OMR former guest First of all we would like to thank you for choosing our resort as your location for such as special event. On behalf the entire staff we want to thank you for sharing you experience with the travelers community. Also to let you know that you can count with our staff specially that the area heads... More 

Wolverhampton, United Kingdom
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Came here with my girlfriend for a 2 week holiday, the hotel is absolutely amazing with a superb level of cleanliness. The staff are beyond helpful and you just never see them not working, specially the guys at the pool bar. There are a selection of water sports on the beach with free use of small boats and kayaks, jet... More 

Helpful?
2 Thank dm272016
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear OMR Former Guest ; Special thanks for sharing this review of our resort we are sure community of travelers and our future guests will appreciate this. We will be taking your comments as big opportunity areas to improve our service and make our future guests stay more pleasent. Please let us know next time you plan your holidays since... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Free Breakfast
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $194 - $647 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#23 Top resorts Hotel in Playa del Carmen
#31 Luxury Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
#33 Spa Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen
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