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Blue Diamond Riviera Maya

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Blue Diamond Riviera Maya
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1,175 Reviews from our TripAdvisor Community

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Showing 991: English reviews
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It was our THIRD visit to this property and hopefully not the last one. We were recognized and greeted back to the Blue Diamond family as soon as we entered the property! It was very nice to see many same people still working for this resort after three years of our absence. Despite some persistent maintenance issues in our room... More 

Helpful?
2 Thank Alec S
GeertDebruyne, Gerente at Blue Diamond Riviera Maya, responded to this review

Dear Alec, It was certainly a pleasure welcoming you home again. We are thrilled to hear that you fully enjoyed the resort and the warm and friendly hospitality from our dedicated team, despite having some maintenance issues. I am delighted to learn that the effort we make in taking care of our guests contributed to make your stay unforgettable. I... More 

Stamford, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

my husband and I went for our honeymoon last july 2016. Since the moment we arrived we knew , we had picked the perfect place for our honeymoon. The Service, the employees , the grounds , the faciliites, the environment , all was just breath taking. We had one of the suites with the small private swimming pool and that... More 

Helpful?
Thank Fer M
GeertDebruyne, Manager at Blue Diamond Riviera Maya, responded to this review

Dear Fer, On behalf of the Blue Diamond Team we would like to thank you for sharing us that excellent news, congratulations to you and your husband. We are absolutely delighted to receive your positive review, mentioning all the "breath taking" experiences you enjoyed at our exclusive resort, highlighted by our service and quality in the Restaurants. We truly hope... More 

Kansas City, Kansas
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We honeymooned at Blue Diamond for 10 days during low-season (July). We chose the Blue Diamond because it looked like a private oasis, and far removed from the typical all-inclusive resort experience. We got exactly what we wanted, and more. What Blue Diamond is: quiet, relaxing, and beautiful. What Blue Diamond is not: no cheesy theme nights or loud evenings... More 

Helpful?
1 Thank Malinda B
GeertDebruyne, Gerente at Blue Diamond Riviera Maya, responded to this review

Dear Malinda, On behalf of the staff of the Blue Diamond I wish to thank you for selecting us as your high class honeymoon getaway this summer. It is always motivating to us to know that we were able to create such high marks from our guests when describing their holiday experience. Thank you for taking the time to share... More 

Chicago, Illinois
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I hesitated writing this review bc our stay was absolutely wonderful in some ways, and absolutely not in other ways. Let me first start with the good: 1) Wonderful, friendly service from everyone at the resort. From greeting us with a beverage and chocolate treat, to terrific service at all meals and pool/beach service, we did not encounter one unfriendly... More 

Helpful?
4 Thank christinesgill
GeertDebruyne, Gerente at Blue Diamond Riviera Maya, responded to this review

Dear Guest, First of all I would like to offer my sincerest apologies for the inconveniences you experienced during your stay at the Blue Diamond resort. We sincerely appreciate the time and effort you put into writing and forwarding us your comments with regards to your holiday here with us. At the Blue Diamond quality in service is of the... More 

Zug, Switzerland
Level Contributor
118 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Part 2 of my review after we're now back home again... unfortunately... Could have easily stayed another week... or two... :-) Anyway, quickly some personal thank you's: A big thank you to the best bar keeper in Mexico, Armando! You made the best Mango Margaritas and we miss them & you!!! Thank you for this excellent service! Another big thank... More 

Helpful?
1 Thank vak0208
GeertDebruyne, Manager at Blue Diamond Riviera Maya, responded to this review

Dear Guest, We sincerely appreciate the time and effort you put into writing and forwarding us your excellent comments with regards to your recent holiday. At the Blue Diamond we make it our goal to provide our guests with high end facilities, professional service and an outstanding culinary product . Your kind words regarding our friendly staff and perfect services... More 

Brisbane, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 25, 2016 via mobile

We stayed here for vacation, never having visited Mexico before, and had a truly fantastic time. The staff were amazing and went above and beyond for us. Very friendly and service was quick. The rooms- comfortable and spacious. Air conditioning could have been a bit better but it was not uncomfortable. Equipped with a minibar and extra wine can be... More 

Helpful?
2 Thank MTD1
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 25, 2016

Initial information - Hotel was at around 50% we were told. We stayed 7 days. Saturday to Saturday. Room we had was a Patio Suite with the pool, Patio 6, closest those get to the beach. Went for our anniversary... on the last night we got 6 chocolate covered strawberries... after we reminded our butler it was our anniversary. They'd... More 

Helpful?
7 Thank Paultace
Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 25, 2016

Although the resort is beautiful and the staff is incredibly friendly and welcoming. There was a lot that didn't fit the '5 diamond - Grand Luxury' rating it has gotten. The room lacked a lot, the air conditioning as a resort standard is set to 23.5. They do give you a thermostat in the room, although you don't actually have... More 

Helpful?
3 Thank lesmoore80
Mumbai (Bombay), India
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 25, 2016

We thoroughly enjoyed our stay there. The distance from the airport is of 40 minutes one way. The suite was specious. The restaurants are fantastic, great staff and accommodate dishes outside the menu. The only weakness we found was in room service; may be due to the language barrier (it should not be). Most of our requirements were not fulfilled... More 

Helpful?
2 Thank NMSamant
New York City, New York
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed July 18, 2016

We've stayed at Blue Diamond (BD) twice - once by ourselves for NYE 2014 and once with friends for NYE 2015. Our first experience was 4 stars, which is why we decided to go back again with friends for a second year. However, both my wife and i felt that the resort had deteriorated significantly for our second stay (hence... More 

Helpful?
9 Thank DB_NYC1985
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Free Breakfast
Official Description (provided by the hotel)
On the pristine coast of the world famous Riviera Maya, Blue Diamond Riviera Maya is a sanctuary of breathtaking beauty and peace, surrounded by nature mixed with luxury. This exclusive hideaway is set in 36 acres of lush tropical jungle, well manicured gardens and a spectacular palm filled white sandy beaches along the turquoise – colored Caribbean Sea, offering unparalleled pampering and rejuvenation. ... more   less 

Additional Information about Blue Diamond Riviera Maya

Address: Km. 298-816, Carretera Federal 307 Chetumal-Puerto Juarez, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $401 - $886 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Blue Diamond Riviera Maya 4.5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Blue Diamond Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#16 Business Hotel in Playa del Carmen
#26 Family Hotel in Playa del Carmen
#26 Top resorts Hotel in Playa del Carmen
#33 Luxury Hotel in Playa del Carmen
#36 On the Beach Hotel in Playa del Carmen
#36 Romantic Hotel in Playa del Carmen
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