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Carretera Federal 307 km 298, Playa del Carmen 77710 Mexico
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 12/14/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Blue Diamond Luxury Boutique Hotel
Updated 12/14/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#27 of 324 in Playa del Carmen
Location
4.6
Cleanliness
4.7
Service
4.6
Value
4.4
On the pristine coast of the world famous Riviera Maya, Blue Diamond Riviera Maya is a sanctuary of breathtaking beauty and peace, surrounded by nature mixed with luxury. This exclusive hideaway is set in 36 acres of lush tropical jungle, well manicured gardens and a spectacular palm filled white sandy beaches along the turquoise – colored Caribbean Sea, offering unparalleled pampering and rejuvenation. Four Diamonds Award Pet friendly.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Kids pool
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Special diet menus
Wine / champagne
Poolside bar
Rooftop bar
Bicycles available
Diving
Windsurfing
Aerobics
Entertainment staff
Evening entertainment
Fishing
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Manicure
Massage
Salon
Steam room
Adults only
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Flatscreen TV
Whirlpool bathtub
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Wake-up service / alarm clock
Refrigerator
Bath / shower
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Lagoon View
Languages Spoken
English, French, Spanish, German
Hotel links
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Location

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Carretera Federal 307 km 298, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport25 miSee all flights
Aerodromo de Playa Del Carmen6 miSee all flights
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3252Reviews381Q+A100Room tips
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Jenna H wrote a review Yesterday
4 contributions
My husband and I did extensive research booking a trip to Mexico, as it was our first international trip after having kids and 13 years of marriage! We decided to take the plunge and go with this place to celebrate my husband's birthday. We booked through Costco travel 5/14-5/19. Costco provides the option to book a private shuttle van to and from the airport, so we took advantage of that. Upon arrival to the resort, the drive up to the property was beautiful. Once at the front desk, this is where things started to be mediocre. The young man who greeted us was a bit monotone and seemed very young - possibly early 20s, maybe even 19. He didn't seem that happy but he wasn't rude either. He informs us that even though we are at an ALL INCLUSIVE resort, if you want to have room service, there is a $20 room delivery fee. Outrageous, when your name includes such adjectives as "luxury", "5-star", and "boutique." Room service should be a given at a place where kids are not allowed, its almost exclusively couples and people want to enjoy a meal or two in their bedroom. Ok, so I get over it. We are then taken to our room via golf cart (the property is long and spread out and from the front desk to the beach, its about a 30 min walk give or take). The grounds are really unique and the villas are beautiful and look more like individual apartments than hotel rooms, which I loved. First thing I noticed when we walked in: a musty, mildew smell. I understand that all of these resorts are nestled quite literally into the jungle, but if you are a 5 star resort, I should not have to smell or see water damage in my hotel villa. The smell is over-powering, even to my post-Covid nose which sometimes smells nothing at all. In fact, I am home and have washed my clothes and they still linger with the smell of mildew. Big deterrent from coming back, but lets move on. As we are shown the room, you start to see that this place is deteriorating: water damage on the floor, stains on the lampshades, cobwebs on the lights in the bathroom, even I dare say a very faint stain on my bed sheet. How I didn't lose it over all of these details is beyond me, but I made the most of it. What is really awesome is the size of the bathroom - that was probably my favorite part! We were in a suite that boasted a private outdoor soaking tub...but guess what?! You can't use it. Not unless you scan the QR code next to it and PURCHASE a spa treatment, then someone will come and fill it up for you. Have you ever heard of such a thing? What a waste. Also, the faucet on the outdoor tub looked as if it was pulling away from the tile or concrete wall and was just dilapidated looking. The shower: while awesome LOOKING, hot water is on and off and unpredictable, only one rain shower head worked well ( the other had poor water pressure and was useless) and sometimes you would scalding hot water or freezing. The sink in the bathroom must be clogged because it would fill to the brim when I washed my face or brushed my teeth, so I opted to use the one for my husband. That one wasn't much better, but didn't clog as quickly. They give you Bath & Body Works toiletries which are ok. I think the biggest cons for me were: lack of cleanliness in the room (cobwebs, stains on shades and bed), water damage and awful smell in room, unusable tub that is sort of like a bait and switch, $20 room service delivery charge, plumbing inconsistencies. OK, now lets move on to the rest of the property. What made this trip amazing for me was my mindset: I came to lay on the beach, drink free delicious drinks, have sunshine and enjoy my husband. I got to do that...but I think I could've seent the same amount of money elsewhere and felt better in the room and on the grounds. The food was ok: breakfast was our favorite meal of the day, as they had great juices, cappuccinos are delicious, and its hard to mess up rancheros eggs. Also, mini croissants, fruit plate don't hurt either! Lunch at the ceviche bar is great when you're on the beach: ceviche, tacos- simple and tasty. Pina Coladas and margaritas were also awesome but seem to be made differently every time. There are some really stand out staff members and others who seem like they don't enjoy their job - maybe that's a universal feeling. The pool: I mean, its 3-4 feet deep. You can't swim in it. You can kneel, you can sit, but you can't really swim. Same with the long lap pool. They look beautiful but I rarely saw anyone in them. Same for the hot tub - I never tried it. Bikes: they advertise that there are bikes all over the property, but you know when I saw the most bikes? When employees were riding them around the property to get to and from where they needed to be. I love this and am all for employees riding bikes an getting exercise but the priority should be for guests, or simply get more bikes for everyone. They're also run down, bald tires, rusted, and janky handle bars. Again, this does not scream 5 star LUXURY resort. The wooden plank walkways all need a face lift. The rooms need upgrading and maintenance. The boardwalk advertised in photos doesn't exist - it's been literally beaten by wind and rain and hurricanes. Last thing: while I had an amazing time at the beach, I noticed that other places to my left and right had much better control of the seaweed problem - trucks, tractors and more hands on deck to help clean it. This sargassum problem is universal to the Caribbean and its not just Mexico, so I don't blame any resort for having it...but you have to pivot and adapt and find ways to deal with this (unfortunately sad) new norm. They have guys out there working all day to clean it-endless raking. There must be a better, more efficient solution than putting 60 year old men to work raking it all day to no avail. Thankful for their hard work, but its unappealing and off-putting to look at, smell or swim in. Like I said, over all I had a great time because I chose to. My gripe is that this place touts a lot of big words, claims and doesn't deliver. It's not a luxury five star resort. It's nice, there is free food, there are lovely employees who will pick you up and drop you off where you need to be. But better communication, a face lift, better maintaining of the property would make a huge difference. Covid test taking to go back to America was easy - that was relieving.
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Date of stay: May 2022
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Room Tip: Rooms higher in number mean less walking and closer to the beach and restaurants
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Charmaine E wrote a review Mar 2022
Barrie, Canada77 contributions7 helpful votes
+1
Hotel's Favorite
This eco-chic resort is pure paradise. We’re currently on day 2 of our second trip to Blue Diamond, staying in a Palafito suite. Truly a 5 star experience- Blue Diamond will be your home away from home. Team: The team is world-class! You are treated with love and respect from the moment you begin your stay with Blue Diamond. Everyone you meet is warm and welcoming. We were here in 2019 and there are still many familiar faces & staff who remembered us and were genuinely excited to catch up. This is a true testament to the quality of this resort- their team is happy and well taken care of! Alonzo is a wonderful manager and true leader. He is attentive, kind and has a client-first approach. It is clear that his team really enjoys the work environment he has created for them. Dagoberto is one of our faves! He is so warm and attentive. We look forward to spending our breakfast with him. Hector at the lobby made checking in smooth! Very appreciated after a long and cold trip from Canada! Senor J.Cruz & Armando are incredible bartenders. We let Senor Cruz surprise us with drinks & it never disappoints! Angel at Ambar is a true gentleman. Very kind and warmly greeted when visiting the restaurant. The food is next level good! Diana (our butler with our Palafito room) is so lovely and accommodating. She arranged our dinner reservations, activities and customized our mini bar all within the span of 15 minutes. Proficient and simply wonderful! The lovely hostesses at Aguamarina are wonderful! They’ve been amazing and accommodating even with a last minute reservation when our flight was running behind. We are so appreciative of them. Food: The food is INCREDIBLE! You will not go hungry or thirsty. Wonderful chefs giving their best to prepare fresh, high quality meals with beautiful plating. We have enjoyed meals at all restaurants and find it hard to choose a favourite- but their fresh ceviche is a must!!! All top shelf liquor and an endless amount of knowledge in creating your perfect beverage. I highly suggest letting the bartenders be creative and surprise you! Spa: The spa grounds are a real showstopper. The packages and services are beautifully curated and cater to your health and well-being. If you’re looking for romance and relaxation, book a couples massage- it is so worth it! They have a traditional Mayan ceremony at the Temazcal & Cenote swim on Tuesday and Saturday. This is a unique experience that you can only do at Blue Diamond. Highly recommended! Resort Activities: So many classes to choose from! Sushi making, cocktail lessons, ceviche making, dance lesson- you do not want to miss a day! There’s also an on-site snorkeling and water sport team to enjoy as well. Beach & Pool: The beach is white sand, beautiful palm trees and an abundance of lounge chairs, umbrellas and Bali beds. The pools have the best views of the ocean. They’re warm and so refreshing after being in the beautiful Mayan sun all day. Rooms: The rooms are gorgeous. They’re large, spacious and well thought out. Outdoor showers in the Palafitos provides a lovely experience to connect with nature in a way you cannot imagine. Our water has been hot and plentiful. The spearmint body care is so refreshing! You have ample privacy and they’re so clean thanks to the lovely housekeeping team. The bed is a warm welcome after a day on the beach! TV is equipped with Netflix and many channels waiting for you to unwind. The mini fridge is well stocked with top shelf liquor and snacks. Grounds: The grounds are well maintained & the respect paid to the environment is very apparent and necessary. There are so many details taken to maintain and make as small of an environmental impact as possible on the ecosystem. For those that mentioned a sewage smell below, it’s very important to know that this is the natural evolution of foliage from the mangroves and not sewage. Again, this is an eco hotel with a great deal of responsibility to the natural environment and they honour it in a very respectful way. The wildlife is amazing!!! So far we’ve come across crocodiles, iguanas, coatis and a turtle. To sum this up, we are SO excited to be here again and to make many more memories this week with the beautiful team & resort. We’re already looking forward to booking again & we still have 5 days left here!
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Date of stay: March 2022Trip type: Traveled
3 Helpful votes
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Response from Alonzo Avila, Director General at Blue Diamond Luxury Boutique Hotel
Responded Apr 1, 2022
Dear charmaineyyz, It has been a great pleasure reading your review on your recent holiday at Blue Diamond Luxury Boutique Hotel. We, our hotel staff and myself sincerely appreciate your kind words and a I am sure that a lot of new guests we may gain thanks to your lovely comments and recommendations... Thank you for highlighting our facilities, services and especially our kind, professional and helpful staff. We are so happy to know that we meet your expectations once again and you are taking advantage and enjoying all our facilities offered. Thank you for your posting your comments on TripAdvisor. We will continue to do our utmost to deserve your support and we look forward for your next visits at Blue Diamond Luxury Boutique Hotel. Sincerely,
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Natalie wrote a review May 16
Ontario, Canada3 contributions1 helpful vote
I will start off by saying my partner got food poisoning on day 2/7 (Tuesday) of our trip and the hotel was not helpful and took no responsibility. He had it so bad his health kept deteriorating and we had to travel to a clinic in the city on the Friday. The clinic gave him an IV, antibiotics, and other medications to help his symptoms. He still is not 100% better. I will give a quick pros and cons list and then go into further detail about my stay. My current recommendation based on how the hotel reacted and the overall state of the resort is to spend your money elsewhere. This hotel is expensive and is not luxury. Covid must of been rough on the hotel because there is no hot water on the resort, some rooms have no A/C or are leaking, and food safety is not taken seriously. I saw the reviews posted in March about other people getting food poisoning and having no hot water/AC and thought about cancelling but decided against it because I did not think it would happen to me/the reviews were fake and I regret it so much. We spent a lot of money to come here and were so disappointed. Do not chance your money and your precious free time and health I wish I could go back in time and re-book somewhere else. Basically, you could be lucky and have a good time here if you get lucky with the room and overlook a few things. However if anything goes wrong the hotel will not help you. If you get sick you will feel helpless, if you get a room with no AC or no hot water they will not give you another room or fix it. Coming here is a gamble and with the price tag attached it is not worth it in my opinion. Pros: - Ernesto and Margarita at the Aguamarina restaurant were amazing and my favorite servers - All the bell boys/cart drivers were great. Very friendly and despite the long walk to get anywhere the carts came often so it was not horrible - The bathrobes in the room were nice - The room was large and the lagoon view was beautiful - If you are not a big drinker the spa pool is nice and you can actually get a bed because no one goes there (because there is no bar or food or service there) - The cenote swimming was nice and refreshing, happens on Wednesday and Saturday Cons: - Food safety is lacking, partner got horribly sick, lost 12 pounds in 5 days, and needed an IV + antibiotics - Avoid the buffet for the above reason, I believe that this is the food that got my partner sick because I did not eat from it but he did - No AC in any of the restaurants so you will be hot. I went to Aguamarina most of the nights because the ocean breeze was at least cooling (I had to dine alone most days because my boyfriend got food poisoning) - The M-Bar restaurant is nicer however there is mosquitos and is a lot hotter then aguamarina - There was no hot water in our room. We maybe got 20 seconds of hot water and then it never came back. This is a common statement throughtout the reviews so if this is important to you avoid the resort - The nice pool on the patio cannot be filled and wont be filled for free. You have to purchase a minimum $120 spa package - Tiny ants in the room by the table and in the bathroom - Our room had AC but had a bit of trouble keeping up. No AC in the bathroom so if you get food poisoning your bathroom will be warm and spell of death lol - The patios and other things around the resort are a bit run down, some of the floor boards in our room were sinking and you can see paint chips and worn out furniture. - DO NOT USE the bikes they are broken and rusted and do not have brakes - Exchange your money before hand because the currency exchange person stole $63 dollars from us - The room service does not speak English very well so communicating is very hard. The room service menu is very limited and they did nothing when I first reported the food poisoning. The hotel also said they would give me a custom bland (plain rice, toast, bananas) menu that i could order from but the room service people on the phone never understood my order or it never showed up. It took 3 calls just to get toilet paper and water - You will not be able to swim at the beach because of the seaweed - The pool near the bar is small and there is very limited seating which is always taken - Pier in the photos is broken and rotten - Most servers do not listen to food requests so if you do have an allergy or a special diet I do not recommend coming here - I tried to email guest services with the email they gave me about all of my concerns and they took 0 responsibility. Tried to play it off that he wasn't that sick because we went on an excursion (we had to cancel our excursion we had planned for the Friday and then went to the clinic instead). Also said it couldn't be food poisoning since I was fine even though I told them I did not eat anything at the Mexican buffet. There is literally no other explanation for his symptoms since we never left the resort or ate other food. He is a healthy and active 30 year old guy who eats a large variety of foods. We even sent them the medical report the clinic gave us saying he had Gastroenteritis and infectious colitis (fancy words for food poisoning) which you get from eating contaminated foods and they did not do anything. Long version heavy detail that I sent to Sunwing: We booked our week vacation with Blue Diamond Luxury boutique and it was a nightmare. We booked through a travel agent and the hotel was sold as a luxury all inclusive get away. Right before my trip I was getting worried about all the trip advisor reviews (from March 2022) mentioning no hot water, broken AC and 2 reviews that mentioned food poisoning so I called my agent and she convinced me that trip advisor was not reliable and not to worry. We ended up going and the trip was an absolute nightmare and it was so upsetting because we wasted just under $5000 to be here. My partner got severe food poisoning and ended up being sick for 5/7 days of our trip (he started being sick on the Tuesday April 12th). I had to call our travel insurance and take him to a clinic on the Friday to get an IV, antibiotics, and 4 other medications to help with his symptoms because he was feeling light headed. He was not able to keep anything down and did not get better until he started taking the antibiotics. He was finally able to eat plain white rice and a bit of apple on the Saturday without puking it up. We never left the resort; we only ate their food and I am assuming he got sick from the buffet they had Monday night since we ate at 9:00pm and the food had been sitting out probably since dinner started at 6:00pm. There were 3 other couples who got sick (less severe than my partner) and the gift shop sold out of all medication to help with stomach/diarrhea so we were not the only ones with the issue. This ruined our trip as he was unable to leave the hotel room and I was worried for him since he lost 12 pounds in those 5 days and was weak. What bothers me more is how the hotel handled the issue along with the other problems. When I contacted the hotel about the food poisoning, they did not do anything until I contacted a Sunwing rep through my phone app. When I did speak with them, they offered free room service however they still tried to charge me for it when I checked out. Room service was awful, they either never came with the food I ordered, took well over an hour just to bring more water and toilet paper (we could not get house keeping since my partner was sick), or they did not bring the right thing. I would ask for plain white rice for my partner to try and eat and they would bring risotto or brown rice, I would ask if they had chicken noodle soup and they would say sure and then bring me a cream soup. They told me they would be able to bring me things that are good when you are sick and they were unable to follow through with that. I had to walk to the restaurant myself and request it just to make sure it was right and that we would get it. I would then eat my dinner alone and then bring plain white rice back to him. It was exhausting to deal with and they did not help me at all. Guest services offered to bring a doctor to the hotel room, however they only did that just so that she could pressure the doctor into saying it was regular travelers diarrhea / he ate Mexican food he wasn't used to which caused a reaction. They did not do it out of kindness but to try and make it so they could not be blamed. The doctor did not listen to him about having a fever and taking Tylenol to help lower it and the doctor didn't actually fix anything, he just gave him pain medication and then gave him a shot for nausea/diarrhea which did not work well and then got worse when it wore off a few hours later (the doctor came on the Thursday). You do not get so severely sick that you are pooping and puking for 5 days and need an IV and antibiotics because you ate a different cultures food. If my partner can handle Indian curry and jerk chicken he can handle Mexican food (which was not even spicy). A few other issues we had with the hotel (stolen money + room) Currency Exchange: We were told we would be able to exchange our currency (Canadian) at the hotel and get Mexican pesos. We had to wait 2 days for them to get pesos, and the front desk person ripped us off. We gave him 240 Canadian and we only got back 2800 pesos. We should have gotten 3800 pesos. Stole $63 dollars from us, even for a conversion fee that is insane. No Hot Water: Like pretty much everyone on the resort we had no hot water. If we wanted to have a shower, we would get about 30 seconds of hot water after running the shower for over a minute and then it would be gone. Water pressure was also very weak. Tub: A big reason for us picking this hotel was the beautiful tub on the patio. When we booked we assumed the tub worked. After looking at the reviews they said we could get the tub filled for free and then in March I read a review that said it cost $120 usd for the tub to be filled. I reached out to my travel agent who said it didnt seem right but would look into it. When we got to the resort, we were told it would only be filled if we bought a $120 USD spa package. This was really upsetting because we had other hotel options that we could have picked and they all included a bath tub. Room: Small ants in the room by the patio and in the bathroom. The toilet was constantly breaking (not flushing) and I had to take the top off to fix it multiple times. There is no AC in the bathroom, so it gets hot and humid there. For the AC to get the room to a decent temperature all the blinds needed to be closed + the door to the bathroom and the main room also needed to be shut or else the room would get hot. Pier: Photos show that there is a beautiful pier off the beach however it is destroyed and rotting. The beach is almost non existent. They do not clear the seaweed. The resort is not what it used to be, it is run down with a bunch of the rooms and other places needing to be fixed. The staff at the restaurant were friendly same with all the bell boys, and the room did have a great view and was a nice size. However this trip was a nightmare and I am gutted we spent this much money to get sick off the food which was supposed to be luxury and good quality. Even when checking out there was another couple who had no AC, no hot water, and had water leaking from the closet area which went over their luggage. When she went to the front desk they kept telling her there were no other rooms available and would not do anything to help her. Please feel free to reach out to me if you have any questions or concerns (I think trip advisor has a chat/message?). I do not want anyone else's vacation ruined and money wasted like mine was. This resort is too expensive to gamble your money and time, I would expect this kind of service from something that is 3* all inclusive for 1000 a person, not 2450 a person. If you do decide to go, please avoid the buffet at all costs. If anything taste a bit off or weird immediately stop eating and do not feel bad about wasting food, it is not worth your health. I do have photos of my partner at the clinic with the IV and the medical report PDF but I am not sure if it is against trip advisors terms since it isn't a photo of the hotel and I do not want to risk this review being taken down because of it. I have included 2 photos I took of the room and the beach as proof I was at this hotel.
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Date of stay: April 2022
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w c wrote a review May 16
1 contribution
This is an awesome property ! Awesome food. They cook when you put the order. No buffet styles!! Love the fresh fruits! Also have a fine dinning!!! The best veiw in breakfast! Quite property!!! I highly recommend! Our room has a private mini pool / Jacuzzi! Great for honeymoon or just friends.
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Date of stay: June 2021Trip type: Traveled
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Ashton J wrote a review May 11
1 contribution1 helpful vote
My soon to be wife and I spent 6 nights at the resort and we loved every minute. The resort was beautiful. The staff was absolutely amazing. Everyone was very friendly and helpful. I’d like to especially thank Osven, Cheyen & Margarita. From our very first day until our last we were taken great care of. These 3 showed tremendous customer service and made sure we wanted for nothing. It felt like being right at home, except in better weather. We will certainly be back and we hope Osven, Cheyen & Margarita will be there to see us again. We had an amazing time.
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Date of stay: May 2022Trip type: Traveled
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Response from Alonzo Avila, Director General at Blue Diamond Luxury Boutique Hotel
Responded 1 week ago
Thank you very much for your recent visit and lovely comments on TripAdvisor, highlighting our natural background, facilities, services and most of all our staff, the professionalism and kindness you have received. Will share your comments and your kind compliments to our staff; I am sure they will be motivated with them and we will continue to provide the same exceptional service to our clients in the future. We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We are looking forward to welcome you back again at Blue Diamond Luxury Boutique Hotel. Sincerely,
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Kristin P wrote a review May 9
Toronto, Canada2 contributions3 helpful votes
It's been a long time since I've been on a resort vacation even before covid, and I was excited that my best friend was able to go when I was ready to get away! We decided on Mexico and let her arrange the spot based upon another friend's glowing recommendation from her stay in November 2021. My experience with all-inclusive resorts have been budget friendly when my kids were young and I've enjoyed any time to get away down south, pools, beach, cocktails, buffets, it's is all good! My friend researched Blue Diamond but I came here blindly, with trust I would be able to decompress and have a nice get away from life in Toronto. From the entrance, I was blown away by the lobby, it is beautiful outdoor space with overhead grass roof, koi pond on the side, birds chirping, other songs from other animals like coatis (turns out this resort is in the jungle and we googled a lot to identify!) Our room was a junior patio which were taken to in a golf cart taxi (I called them "gubers") and they are available to take you everywhere from lobby to spa to room to the beach and the restaurants, an awesome way to travel as the resort is build over the cenote which a is the fresh water sinkhole that are prevalent in Playa del Carmen. Our room was gorgeous, it was one of a villas in the patios with a fountain in the middle. We had two Queen size beds, probably 800 square feet of space, huge bathroom with two showers, an outdoor space overlooking waterway with complete privacy, a tub that could be filled upon request. Also a bar and walk in closet! I came on this particular vacation to do absolutely nothing so this review is biased. I wanted to tune away from internet, my phone, and just enjoy sun and sea. I got what I wanted and more. The food: Two main restaurants by the beach an pool were amazing...not a buffet by the way, sit down menus with curated choices each day. The bar: The main bar was by the pool and always with folks from the resort (people start drinking early on vacation and I'm for that), the bartenders were so fun and Ernesto was so creative with drinks! The beach: We had a fair bit of seaweed when we were here but they did clean up on the daily and I actually don't mind. The water was warm, not scary wavy but wavy enough for some fun and frolic which is my cardio on vacation. I am Ursula the Sea Witch. The ocean gives me life. The pool: The main pool is small and shallow for bobbling around which I enjoyed at the end of the day. No swim up bar which is not my personal favourite. The vibe of the resort is not spring break party town but about relaxation, making friends, and just all around a lovely, beautiful vibe. We went for 7 days, next time I will come her for 10 days and really get everything in like the cenote swim and the spa and a visit to the market. Honestly I enjoyed the beach/pool area so much I just wanted to take it all in. I loved my stay here so much. It was made over my expectations by the amazing staff, Genny the the concierge, all restaurant and wait staff, the drivers, especially Osben the beacon of light! Hasta la vista!
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Date of stay: April 2022
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Room Tip: Youtube has some great videos of room tours
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2 Helpful votes
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Response from Alonzo Avila, Director General at Blue Diamond Luxury Boutique Hotel
Responded 1 week ago
Thank you very much for your recent visit and lovely comments on TripAdvisor, highlighting our natural background, facilities, services and most of all our staff, the professionalism and kindness you have received. Will share your comments and your kind compliments to our staff; I am sure they will be motivated with them and we will continue to provide the same exceptional service to our clients in the future. We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We are looking forward to welcome you back again at Blue Diamond Luxury Boutique Hotel. Sincerely,
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lorena c wrote a review May 8
1 contribution
Heaven! So relax and quiet all the time this is going to be our favorite scape absolutely wo love swing in the cenote but you should do more days cause the beach have a Bad moment at every part anyway you can go to the pool the is beautiful to (the one bu the sea much better)
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Date of stay: May 2022Trip type: Traveled
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Response from Alonzo Avila, Director General at Blue Diamond Luxury Boutique Hotel
Responded 1 week ago
Thank you very much for your recent visit and lovely comments on TripAdvisor, highlighting our natural background, facilities, services and most of all our staff, the professionalism and kindness you have received. Will share your comments and your kind compliments to our staff; I am sure they will be motivated with them and we will continue to provide the same exceptional service to our clients in the future. We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We are looking forward to welcome you back again at Blue Diamond Luxury Boutique Hotel. Sincerely,
Read more
Mati F wrote a review May 5
1 contribution1 helpful vote
Misael at the bar is great!!!! Everybody was so nice but we have a personal attention with Misael, he was so kind and good with us. We love the resort for the personal attention to they bring to you is so nice. The alcohol is absolutely 5 stars a 10/10. The food have the nicest presentation ever. Everything was so good.
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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Response from Alonzo Avila, Director General at Blue Diamond Luxury Boutique Hotel
Responded 1 week ago
Thank you very much for your recent visit and lovely comments on TripAdvisor, highlighting our natural background, facilities, services and most of all our staff, the professionalism and kindness you have received. Will share your comments and your kind compliments to our staff; I am sure they will be motivated with them and we will continue to provide the same exceptional service to our clients in the future. We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We are looking forward to welcome you back again at Blue Diamond Luxury Boutique Hotel. Sincerely,
Read more
ARIANNE P wrote a review May 3
2 contributions1 helpful vote
Everything is very good we liked the Mexican show and the rooms. The hotel is very nice and we also liked the treatment of the staff a lot. Our room has a beautiful view of the lagoon and the restaurants have a variety of food. We would only deduct points for the beach.
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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Response from Alonzo Avila, Director General at Blue Diamond Luxury Boutique Hotel
Responded 1 week ago
Thank you very much for your recent visit and lovely comments on TripAdvisor, highlighting our natural background, facilities, services and most of all our staff, the professionalism and kindness you have received. Will share your comments and your kind compliments to our staff; I am sure they will be motivated with them and we will continue to provide the same exceptional service to our clients in the future. We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We are looking forward to welcome you back again at Blue Diamond Luxury Boutique Hotel. Sincerely,
Read more
Omar G wrote a review May 2
1 contribution2 helpful votes
The hotel is very comfortable and beautiful. The nature around the hotel is extraordinary. We have seen from our room small animals approaching and it is great to be so surrounded by all this. All the staff is incredible and very kind at all times. The food is delicious and of very good quality. The yoga classes were very good. Excellent amber restaurant waiters. Reception guys so friendly. We loved it.
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Date of stay: May 2022Trip type: Traveled
2 Helpful votes
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Response from Alonzo Avila, Director General at Blue Diamond Luxury Boutique Hotel
Responded 1 week ago
Thank you very much for your recent visit and lovely comments on TripAdvisor, highlighting our natural background, facilities, services and most of all our staff, the professionalism and kindness you have received. Will share your comments and your kind compliments to our staff; I am sure they will be motivated with them and we will continue to provide the same exceptional service to our clients in the future. We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We are looking forward to welcome you back again at Blue Diamond Luxury Boutique Hotel. Sincerely,
Read more
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PRICE RANGE
$397 - $526 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Blue Diamond Riviera Maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
128
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Frequently Asked Questions about Blue Diamond Luxury Boutique Hotel
What are some of the property amenities at Blue Diamond Luxury Boutique Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Blue Diamond Luxury Boutique Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Blue Diamond Luxury Boutique Hotel?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Blue Diamond Luxury Boutique Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Blue Diamond Luxury Boutique Hotel?
Conveniently located restaurants include Casa Amate, Punta Bonita at Rosewood Mayakoba, and La Laguna.
Are there opportunities to exercise at Blue Diamond Luxury Boutique Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Blue Diamond Luxury Boutique Hotel have airport transportation?
Yes, Blue Diamond Luxury Boutique Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Blue Diamond Luxury Boutique Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Blue Diamond Luxury Boutique Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Blue Diamond Luxury Boutique Hotel?
The staff speaks multiple languages, including English, Spanish, French, and German.
Are there any historical sites close to Blue Diamond Luxury Boutique Hotel?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (6.5 miles).