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The Palm at Playa

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The Palm at Playa
The Palm at Playa
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900 Reviews from our TripAdvisor Community

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Showing 480: English reviews
Veracruz, Mexico
1 review
5 of 5 stars Reviewed yesterday NEW

The room was amazing with an incredible view, with a lovely pool and terrace, the staff was adorable, the location is very good, u got the 5th Av. very closer and the beach also, everything was fine, thank u!

Review collected in partnership with this hotel

Helpful?
Thank naimjuarez
Houston, Texas
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I visited your hotel and I was impress for all the smiling faces, I followed the recomendation from Sandra the lady gave information from sightseen tours but also spoke about a beautiful pool roof view and the famous ceviche and tuna tostadas. I decided stay there and enjoy a pool time instead a beach....I say I'm wrong but when I... More 

Helpful?
Thank divitadv
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you... More 

Germantown, Maryland
1 review
5 of 5 stars Reviewed 2 days ago NEW

First of all, my friend and I (we are both girls) got confused with the room that we booked. We realized that the large shower had glass walls and it was in the center of the room...basically if either one of us showered we would see everything! When we arrived we talked to Silvia. Silvia is one of the kindest... More 

Review collected in partnership with this hotel

Helpful?
Thank mariarJ6667BN
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you... More 

Saint Paul, Minnesota
1 review
5 of 5 stars Reviewed 5 days ago NEW

Although this hotel can get a little loud in the evening with street noise and such, I would go back in a heartbeat. The Palm at Playa is clean, friendly and convenient for exploring Playa. The rooftop pool is also a dream.

Review collected in partnership with this hotel

Helpful?
Thank paillenm
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We are two guys from NYC and we visited Playa for a week in August 2016. We chose The Palm after reading the reviews and they were accurate. We rented a suite with a bedroom, and a very spacious living room. The rooms were really clean and the bed was comfortable. Room service was good, they delivered new towels and... More 

Review collected in partnership with this hotel

Helpful?
1 Thank salman298
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

This hotel is the best hotel ever Daniel,Elizabeth, George , joslin, Are so nice and kindly Help me a lot when I needed More than I expected !!! Very very good hotel The suite is very beef I feel in my pin home There is no things like this!!!!! Can't wait to come back

Helpful?
1 Thank Avital E
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Extremely charming decor and friendly service. We were received with great hospitality by the manager, Hector, and enjoyed a very nice brunch. The omelettes were served in small, individual baking pans. Nice touch.

Helpful?
Thank Stan T
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you... More 

Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Me and my boyfriend staid in this hotel for 8 nights and it was absolutely amazing. Very nice staff, amazing service in Aroma Cilantro restaurant. Breakfast was really great and they really care about their guest. Room was great, roof top swimming pool also. We also went for trips organised by Mrs Sandra. She is really nice person and she... More 

Helpful?
Thank alicja s
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you... More 

Fairfax, Virginia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I stayed at this hotel with my friend from August 11th to August 17th. Prior to our arrival, I had spoken to Silvia in the reservations department regarding our room. Silvia was amazing in answering all of my questions over the phone, by email, and in person when we arrived. In fact, she was able to upgrade our room to... More 

Helpful?
Thank Gina372015
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you... More 

Kuala Lumpur, Wilayah Persekutuan, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Our experience at this hotel was great. From the first interaction by email to the checking out this was a very pleasant experience. The location is right where you want to be and the hotel has arrangements with a few of nearby beach clubs. Our room (Loft), was very nice, big size, double shower, comfortable bed, serviced each day with... More 

Helpful?
Thank Stephen J
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
For a boutique hotel in central Playa del Carmen, The Palm at Playa goes beyond the typical hospitality by offering the true lifestyle-beach character. With an accurate service, contemporary-beach design and a superb location by the "5ta Avenida", the town's most vibrant area, The Palm at Playa puts the best in town to handy distance.There are 69 resort-style accommodations which include lofts and apartment-like suites, very chic, generous in space and details. Our Restaurant Calle 8 offers Mexican contemporary cuisine at local prices, while the gym, yoga and holistic-themed therapy rooms at the Spa are still parts of the experience.But our star is the rooftop with the Bar and swiming pool. It's a perfect spot for celebrating the occasion in a stylish atmosphere, a place where dramatic ocean views and rounds of mojitos and margaritas flow constantly. The swimming pool, Jacuzzi and snack bar are the prefect set to relax under the warm and balmy Caribbean sun. But at night the whole terrace transforms itself into to a jazzy-vibrant stage. A chic and trendy place meaning the perfect setting for young souls seeking the groove, while gazing at the horizon and the sizzling lights of Cozumel Island.There are many things to know about The Palm, but the true is just feeling good factor. ... more   less 

Additional Information about The Palm at Playa

Address: Calle 8 Norte entre 5ta Avenida y 10ma | Manzana 29, Lote 5 Centro, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $143 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palm at Playa 4*
Number of rooms: 69
Reservation Options:
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Also Known As:
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#19 Luxury Hotel in Playa del Carmen
#69 Romantic Hotel in Playa del Carmen
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