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Calle 8 Norte Manzana 29 Lote 5 Entre 5ta Ave y 10 Ma Ave, Playa del Carmen 77710 Mexico
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Traveler (1596)
360
Panoramas (11)
Room & Suite (455)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 03/09/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Palm at Playa
Updated 03/09/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#45 of 333 hotels in Playa del Carmen
Location
4.7
Cleanliness
4.8
Service
4.7
Value
4.5
A boutique hotel in central Playa del Carmen, The Palm at Playa goes beyond the typical hospitality by offering the true lifestyle character. With an accurate service, contemporary design and a superb location by the "5ta Avenida", the town's most vibrant area, The Palm at Playa puts the best in town to handy distance. There are 69 resort-style accommodations which include lofts and apartment-like suites, very chic, generous in space and details. Enjoy our main restaurant inspired in the contemporary cuisine at local prices. But our star is the rooftop with the Bar and swimming pool. It's a perfect spot for celebrating the occasion in a stylish atmosphere, a place where dramatic ocean views and rounds of mojitos and margaritas flow constantly. The swimming pool, warm Jacuzzi, and snack bar are the perfect setting to relax under the warm and balmy Caribbean sun. But at night the whole terrace transforms itself into a jazzy-vibrant stage. A chic and trendy place meaning the perfect setting for young souls seeking the groove, while gazing at the horizon and the sizzling lights of Cozumel Island. Adult Only. Children +14 are allowed
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Beach
Evening entertainment
Airport transportation
Business Center with Internet Access
Secured parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Outdoor dining area
Snack bar
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Patio
Nightclub / DJ
Taxi service
Meeting rooms
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Bath / shower
Bathrobes
Room service
Safe
Sofa
Wardrobe / closet
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Stovetop
Kitchenware
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, Spanish

Location

Full view
97Great for walkers
Grade: 97 out of 100
338Restaurantswithin 0.3 miles
78Attractionswithin 0.3 miles
2782Reviews80Q+A100Room tips
Traveler rating
  • 2,080
  • 461
  • 105
  • 61
  • 75
Time of year
Traveler type
Language
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Popular mentions
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Most Recent
Alia B wrote a review Aug 7
Philadelphia, Pennsylvania4 contributions
i recently stayed here by myself for just over a week and had an incredible experience. Every staff member throughout my trip was very attentive and helpful. The staff of the rooftop pool and bar provided high quality for every day of my trip and made me feel at home right away! All my needs were addressed without any long wait time, and bar staff even remembered my specific orders. The rooftop hosts very fun, unique, and inclusive events on the weekends, so this is a great spot if you are looking for a long stay, a relaxing pool day, or a fun night out! Recommended for solo travelers, friend groups, or small families looking for a beautiful and inclusive stay in Playa Del Carmen.
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Date of stay: July 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Spiderpiig wrote a review Aug 3
Auckland, New Zealand5 contributions2 helpful votes
Amazing hotel with incredible staff - speacial thank you Connie, Moises & Sandra for making me stay with the best service. I couldn’t have asked for more. The rooftop pool, drinks and food were great and fairly priced. I hope to be back again soon! :)
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Date of stay: July 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from The Palm at Playa, Ventas at The Palm at Playa
Responded today
Dear Spiderpiig , First and foremost we would like to thank you for the praising review you shared following your recent visit to our The Palm hotel and are delighted to read that we were able to match your expectations. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards from the team at The Palm at Playa.
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Alex wrote a review Aug 3
5 contributions
We had a fantastic stay at The Palm! Check-in was a breeze and the room was huge! The rooftop pool area (which we didn't have time to take advantage of) was really nice! Pool, oversized hot tub, bar, plenty of lounge chairs, nice ambiance. Closes a little early at 8pm however. Breakfast at the restaurant was excellent as well. Sandra was the star of our stay. Not only did she assist us with scheduling various transportation, food recommendations, and tours; but she was one of the warmest people I have ever met. She was so incredibly sweet and made us feel like family the moment we arrived. We told her we were celebrating my wife's bday + just recently found out we were expecting our first child. She had genuine joy for us and really warmed our hearts. I told my wife as we were leaving that I wish Sandra could adopt me! Next time we visit Playa, we will be staying at the Palm again purely because of her! Thank you, Sandra!
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from The Palm at Playa, Ventas at The Palm at Playa
Responded today
Dear Alex , Firstly we would like to thank you for the lovely review you shared following your recent visit to our The Palm hotel and are delighted to read that we were able to match your holiday expectations. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards from the team at The Palm at Playa.
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ccgarvie wrote a review Aug 2
2 contributions
the location can't be beat but while we were there the power went off in our room and they coulnd't figure it out so we had to grab all our things and move to a different room. Other than that it was a great place and I will defitel;y come back.
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Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from The Palm at Playa, Ventas at The Palm at Playa
Responded today
Dear ccgarvie, First and foremost we would like to thank you for the praising review you shared following your recent visit to our The Palm hotel and are delighted to read that we were able to match your expectations. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards from the team at The Palm at Playa.
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Chelsea wrote a review Aug 2
1 contribution
I had such a fantastic stay here! The location is excellent. Right next to the main area and beach. The staff was super friendly. Octavio was great and helped me at the front desk, and Moses helped with my luggage. Sandra, the concierge, made sure I had all the info I needed to go exploring around. My favorite part was the rooftop pool/hot tub/bar. Make sure to see Marco, the wonderful bartender, for a delicious drink! Can't wait to come back here!
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Date of stay: July 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from The Palm at Playa, Ventas at The Palm at Playa
Responded today
Dear Chelsea, Thank you for the great feedback of your recent holiday experience at our The Palm, guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future Kind regards from the team at The Palm at Playa.
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JudyinNOLA wrote a review Jul 2022
New Orleans, Louisiana7 contributions11 helpful votes
This was my second visit to the Palm in the past two months. I meant to write this review after my first visit but life got busy and I never did. But after my second visit I knew that I needed to let others know what amazing people they have working at this hotel. From the time my transportation dropped me off at the front door, I was made to feel like they were so happy to see me. Moses took my luggage and led me to the reception desk. He had the biggest smile on his face which was so welcoming after a day of travel. Upon check-in I met Emmanuel who was so kind and made me feel like I could ask for anything. He made the check in very smooth. As I walked past the front desk numerous times throughout the day he always had a smile on his face and would greet me by name. Midway through my stay , I had already booked my stay for the following month with Emmanuel. During check-in, I was introduced to Sandra, the concierge. She gave me her card and we spoke about my plans during my stay. I would look forward to our talks each day as I would pass by her desk. She is probably one of the nicest ladies that I have met in Playa del Carmen. She is very personable and left a handwritten note in my room before check out and also upon arrival on my return visit. I am grateful that I took a chance on a new hotel and walked into the Palm!
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Date of stay: August 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from The Palm at Playa, Ventas at The Palm at Playa
Responded today
Dear JudyinNOLA, Thank you very much for sharing this great review of your recent stay at The Palm. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards from the team at The Palm at Playa !!!.
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Luise wrote a review Jul 2022
Playa del Carmen, Mexico2 contributions1 helpful vote
The Hotel is modernly furnished, The rooms bright and friendly. The week at The Palm were wonderful. The Stuff around Hotel Manager Jhosep Zaragoza were always very helpful and freundlich. Thanks to Connie, Emmanuel and Octavio. ...and spezial to Moises. The view from the Rooftop with Pool and Bar is very nice. The lights of the Island of Cozumel shine at night and starry sky is easy to see despite the location in the citycenter. We were even able to watch the ISS Flyer over twice. We will be back definitly.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from The Palm at Playa, Ventas at The Palm at Playa
Responded today
Dear Luise, Thank you for your time in sharing your experience at The Palm, I am very happy to know that our staff exceeded your expectations. Comments like yours compels us to keep working hard to assure a great quality of products and services to all our guests. I invite you to come back very soon. Warm greetings from Playa del Carmen!
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Savannah Estelle wrote a review Jul 2022
1 contribution
We visited the Palm at Playa for my boyfriend’s 24th birthday and everything was amazing! Sandra provided us with the best customer service when helping us find the best excursions! Emmanuel at the front desk was so kind with any questions or concerns we had. We were always kindly greeted when we were coming or leaving! Highly recommend The Palm.
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from The Palm at Playa, Ventas at The Palm at Playa
Responded 2 weeks ago
Dear Savannah Estelle, Firstly we would like to thank you for the lovely review you shared following your recent visit to our The Palm hotel and are delighted to read that we were able to match your holiday expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards from the team at The Palm at Playa.
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sapsap wrote a review Jul 2022
Jerusalem, Israel1 contribution
The hotel is located in a great place at the fifth avenue. There is a rooftop pool which is very nice and hottub also. The hotel makes parties at the pool, there was a DJ playing and a 80's music party which was really good. The Manager was kind and nice and gave response to issues.
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from The Palm at Playa, Ventas at The Palm at Playa
Responded 2 weeks ago
Dear Sapsap, Firstly we would like to thank you for the lovely review you shared following your recent visit to our The Palm and are delighted to read that we were able to match your holiday expectations. Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Kind regards from the team at The Palm at Playa.
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Abeles wrote a review Jul 2022
1 contribution
The hotel was very clean and the manager was very nice. The pool are big and very nice. There is a dj at the pool. There are activities in the hotel and the employees are very nice. I recommend on this hotel :)
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from The Palm at Playa, Ventas at The Palm at Playa
Responded 2 weeks ago
Dear Abeles, Thank you very much for sharing this great review of your recent stay at The Palm. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards from the team at The Palm at Playa.
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PRICE RANGE
$87 - $137 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
69
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Frequently Asked Questions about The Palm at Playa
Which popular attractions are close to The Palm at Playa?
Nearby attractions include Quinta Avenida (0.07 miles), Playacrawl (0.1 miles), and L'Ambassade (0.06 miles).
What are some of the property amenities at The Palm at Playa?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at The Palm at Playa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Palm at Playa?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at The Palm at Playa?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Palm at Playa?
Conveniently located restaurants include Po Thai Restaurant, Harry's Prime Steakhouse & Raw Bar, and Zitla.
Are there opportunities to exercise at The Palm at Playa?
Yes, guests have access to a pool during their stay.
Does The Palm at Playa have airport transportation?
Yes, The Palm at Playa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Palm at Playa located near the city center?
Yes, it is 0.4 miles away from the center of Playa del Carmen.
Does The Palm at Playa offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at The Palm at Playa?
The staff speaks multiple languages, including English and Spanish.