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The Palm at Playa

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The Palm at Playa
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1,057 Reviews from our TripAdvisor Community

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Showing 553: English reviews
Kingston, Jamaica
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

Wow. From the moment I booked to the moment we left, we were in awe. Sandra, the concierge kept in contact with us and when my friends enlisted her to help plan a surprise for my birthday she jumped right on board. Sandra, even wrote a personal happy birthday letter and a lovely goodbye letter as she could not be... More 

Review collected in partnership with this hotel

Helpful?
Thank bonsai_ja
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you... More 

Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 5 days ago NEW via mobile

We stayed there for 2 Weeks. Pro: The rooms are older but clean. The breakfast is good and the waiters are friendly. The rooftop bar is nice. Right in the center next to 5th street. Cons: The music at the rooftop bar is way to loud. You often hardly can talk to each other during daytime and get annoyed by... More 

Helpful?
Thank GernotHinteregger1
New York City, New York
1 review
Reviewed 1 week ago

The location its great right at the middle of everything in 5 ave. The roof top is amazing a must see. I only wish the food service lasted longer, they closed by 10:30 PM. Overall everything was great.

Review collected in partnership with this hotel

Helpful?
Thank Miguel R
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you... More 

New York City, New York
1 review
Reviewed 1 week ago

Everything about this place was wonderful! It's in the perfect location (literally 5 minutes from beach), the staff is incredible (Hector, Sandra, and Fernando). I cannot emphasize how truly wonderful this staff is. My room was so comfortable: the pillows were amazing. I also appreciated the restaurant which had a delicious breakfast, lunch, and dinner. The rooftop pool lounge area... More 

Helpful?
Thank zulema85
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

The best hotel I've ever been in! Since the welcoming up to the leaving time we have always met an available and kind staff. And the roof club was fastastic..breakfast and room, too-with the best shower ever!

Helpful?
Thank Ilaria C
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you... More 

Tel Aviv, Israel
1 review
Reviewed 1 week ago

The Palm is a gem and very much recommended by us. We had an amazing stay there in October 2016 for our honeymoon and everything was great - the room, the breakfast, the cleanness, and especially the staff. The location is great, close to restaurants and bars but in a quiet street so you can still sleep. The pool on... More 

Review collected in partnership with this hotel

Helpful?
Thank adi m
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you... More 

Toronto, Canada
Level Contributor
92 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 2 weeks ago

Recently Aroma Cilantro has changed its name to Sabor a Mar due to a change in chef at the restaurant. I have now eaten here twice since the chef and name change and I am happy to report that the restaurant is still one of the best in Playa. There are few restaurants here that consistently ensure excellent service but... More 

Helpful?
Thank Jmitchy
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you... More 

San Francisco, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 weeks ago

Great location, right at the middle of night life and couple of blocks from the beach. Room was clean. Need a full size mirror. Very nice pool. Good breakfast. Overall, great experience, and would stay there next time. The only negative is the music noise from the clubs around it. This town parties until 4 in the morning. This is... More 

Review collected in partnership with this hotel

Helpful?
Thank Roman K
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you... More 

Colorado Springs, Colorado
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

The Palm was a beautiful hotel with excellent staff in a prime location. We enjoyed our stay very much and would recommend to anyone wanting to stay in Playa del Carmen near the shopping and restaurant activities.

Review collected in partnership with this hotel

Helpful?
Thank TACKF
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you... More 

Rio de Janeiro, RJ
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

We had a great time staying at the Palm! The staff was extremely helpful, the room is amazingly big and comfortable, breakfast is delightful and the hotel location is great! Rooftop is amazing! Sometimes at night we heard a little noise coming from the street (there is a small club in front of the hotel), but nothing that compromised our... More 

Helpful?
Thank Felipe B
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
For a boutique hotel in central Playa del Carmen, The Palm at Playa goes beyond the typical hospitality by offering the true lifestyle-beach character. With an accurate service, contemporary-beach design and a superb location by the "5ta Avenida", the town's most vibrant area, The Palm at Playa puts the best in town to handy distance.There are 69 resort-style accommodations which include lofts and apartment-like suites, very chic, generous in space and details. Our Restaurant Calle 8 offers Mexican contemporary cuisine at local prices, while the gym, yoga and holistic-themed therapy rooms at the Spa are still parts of the experience.But our star is the rooftop with the Bar and swiming pool. It's a perfect spot for celebrating the occasion in a stylish atmosphere, a place where dramatic ocean views and rounds of mojitos and margaritas flow constantly. The swimming pool, Jacuzzi and snack bar are the prefect set to relax under the warm and balmy Caribbean sun. But at night the whole terrace transforms itself into to a jazzy-vibrant stage. A chic and trendy place meaning the perfect setting for young souls seeking the groove, while gazing at the horizon and the sizzling lights of Cozumel Island.There are many things to know about The Palm, but the true is just feeling good factor. ... more   less 

Additional Information about The Palm at Playa

Address: Calle 8 Norte entre 5ta Avenida y 10ma | Manzana 29, Lote 5 Centro, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $154 - $452 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palm at Playa 4*
Number of rooms: 69
Reservation Options:
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Also Known As:
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#18 Luxury Hotel in Playa del Carmen
#69 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from The Palm at Playa staff and other travelers.
30 questions
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Questions? Get answers from The Palm at Playa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms on first floor hear music-best stay above it all!”
 of 5 bubbles zulema85, 1 week ago | Read review
“Ask for a room not facing the street so you wont hear the noise from the next door bar. ”
 of 5 bubbles adim356, 1 week ago | Read review
“Rooms facing the back of the hotel are quiter.”
 of 5 bubbles B70FPfelipeb, 2 weeks ago | Read review
“Ask for a room away from the street”
  • Bathroom
  • Lounge Area
  • Lounge Area
  • Large double shower
  • Bedroom
 of 5 bubbles Mon_Petit14, 4 weeks ago | Read review
“We were happy with the concealed view that was like a jungle of palms..if you need ocean or city views...not sure what is avail.”
 of 5 bubbles davemA5350OP, 4 weeks ago | Read review
5 of 5
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