The Palm at Playa
2,588 reviews
#58 of 308 Hotels in Playa del Carmen
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Calle 8 Norte Manzana 29 Lote 5 Entre 5ta Ave y 10 Ma Ave, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$119
$104
Free cancellation until 01/07/22
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Full view
View all photos (2,135)2,135
360
Panoramas (11) Room & Suite (439)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 02/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Palm at Playa
Updated 02/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#58 of 308 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
For a boutique hotel in central Playa del Carmen, The Palm at Playa goes beyond the typical hospitality by offering the true lifestyle-beach character. With an accurate service, contemporary-beach design and a superb location by the "5ta Avenida", the town's most vibrant area, The Palm at Playa puts the best in town to handy distance. There are 69 resort-style accommodations which include lofts and apartment-like suites, very chic, generous in space and details. Our Sabor a Mar offers Mexican contemporary cuisine at local prices. But our star is the rooftop with the Bar and swimming pool. It's a perfect spot for celebrating the occasion in a stylish atmosphere, a place where dramatic ocean views and rounds of mojitos and margaritas flow constantly. The swimming pool, Jacuzzi, and snack bar are the perfect setting to relax under the warm and balmy Caribbean sun. But at night the whole terrace transforms itself into a jazzy-vibrant stage. A chic and trendy place meaning the perfect setting for young souls seeking the groove, while gazing at the horizon and the sizzling lights of Cozumel Island. Adult Only. Children +14 are allowed.
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Property amenities
Free private parking nearby
Wifi
Pool
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Spa
Adults only
Secured parking
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Restaurant
Breakfast available
Special diet menus
Poolside bar
Rooftop bar
Taxi service
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Rooftop terrace
24-hour security
Baggage storage
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Cable / satellite TV
Bath / shower
Safe
Wardrobe / closet
Iron
Laptop safe
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, Spanish
Location
Full view
98Great for walkers
Grade: 98 out of 100
307Restaurantswithin 0.3 miles
77Attractionswithin 0.3 miles
Contact
Calle 8 Norte Manzana 29 Lote 5 Entre 5ta Ave y 10 Ma Ave, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
2588Reviews79Q+A100Room tips
Reviews
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Popular mentions
The hotel is really amazing with big, clean rooms, an awesome rooftop with bar ( drinks and food ) and pool and all located right in the center of playa del carmen. The Service tops it all, everyone is super nice and friendly, and Raffa the night guard at the front desk went beyond every expectations to meet our wishes ( he even called a friend of him to find out where we can find good vegan food ). You will not be disappointed staying here !
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Date of stay: September 2021Trip type: Traveled with friends
Helpful
Response from Citlally Castillo, Ventas at The Palm at Playa
Responded 2 weeks ago
Hello, Ali, Thank you for your positive review, we are glad to know you had such a positive experience experience while staying with us! We'll pass along your praise to our team members and we hope to be able to see and accommodate you again in the future. Kind regards from the team at The Palm at Playa.
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A huge thank you to Sandra for making our stay so much better! We were in contact prior to our departure from the US. There were 6 of us in the group and Sandra helped with booking a private van to pick us up from the airport, a private van to take us to Tulum for a day (17 hrs) and back to the hotel. She also made transportation back to the airport so easy. Sandra is such a great asset to the company! She is the most friendly and accommodating guest service representative I’ve had the pleasure of working with. As far as the room and the stay, our room was perfect, we didn’t hear any noise or music coming the the bars across from the hotel. Mind you, we inside in an area with no balcony which was perfectly fine — bars at Playa close at midnight anyways. The breakfast that is included when you book the bed and breakfast option is not the greatest but it’s fine for people that prefer a light breakfast. We had yogurt and granola with fruit, a small biscuit and coffee. Anything more would be an extra charge. The location itself and great because it’s right in the heart of all the restaurants and bars tourists would go to. There are also 2 malls within walking distance. Not only that is it close enough to the pier that you’d take to Cozumel. I would definitely recommend staying at this hotel and get in touch with Sandra if you decide to book! Thank you! …
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Date of stay: September 2021Trip type: Traveled with friends
Helpful
Response from Citlally Castillo, Ventas at The Palm at Playa
Responded 2 weeks ago
Hello, Giselle, Thank you for your positive review, we are gld to know you had such a positive experience while staying with us! We'll pass along your praise to Sandra and the rest of our team and hope to be able to accommodate you again in the future. Kind regards from the team at The Palm at Playa.
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Our time here at the The Palm was amazing!!!!! Mrs. Sandra and Her staff was amazing. The location, the amenities, service and hospitality all worked together to give us the best vacation we've had in a long time..We will be returning to The Palm!!!
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Date of stay: August 2021Trip type: Traveled with family
Helpful
Response from Citlally Castillo, Ventas at The Palm at Playa
Responded 3 weeks ago
Hello, Shawn, Thank you for your positive review, we are glad to know you had an amazing experience while staying with us! We'll pass along your praise to the rest of our team and hope to be able to accommodate you again in the future. Kind regards from the team at The Palm at Playa.
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+1
This place is beyond past its prime, and nothing could have been worse, except the nice little breakfast. I've stayed at lower "star" hotels and had infinitely better experiences than here. First off, the room was horrific: dirty, outdated, dark, and most of all LOUD. Loud, like the music from the clubs on the roof and across the street are actually in your room. Here's just a small assortment of what you could expect that we had to endure until we left the hotel to move to an amazing hotel - see the review for that amazing place here too!: - Dirty and derelict room, stains on everything - Not the room we booked, but no one cared or would help - Holes in the door on both sides - NOT SAFE!!! (see photos) - No manager on site - except perhaps in the middle of the night - Worst service every, no one could help, and no manager, let alone accountability for not giving us the room we booked - Insanely loud hotel. If you're deaf or only like to party and pass out, only then is it the place for you - At least a quarter of the rooms are "under construction" - creepy This place may have been awesome in its prime, but nothing really works about it any more, aside from that simple included breakfast, like I said. Not only did we not feel like anything worked well about this hotel, we literally did NOT FEEL SAFE because of the holes in the door, and no one was concerned. Worst ever. Save your trip, find another place and you'll be so much more relieved and enjoy a fantastic experience somewhere else, but definitely not here!…
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Date of stay: August 2021
Location
Service
Sleep Quality
Helpful
Response from Citlally Castillo, Ventas at The Palm at Playa
Responded 2 weeks ago
Greetings, Thank you for your review, we are sorry to hear you had a disappointing experience while staying with us. We value our guests’ feedback and acknowledge it in order to better our services where needed. We have reinforced our safety guests procedures and protocols and we hope to be able to see you once again giving us the opportunity to change your perception. Kind regards, The Palm at Playa’s Management.
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For the first time staying at Playa, we decided the Palm would be the most convenient because it’s in the middle of everything ! Sure enough, we had a lovely time there, the bar closes pretty early (9:30 due to restrictions) and there are areas on the roof that can be reserved at times. Shoutout to Sandra for constantly checking up on us, and for smoothly booking tours/transportation/ EVERYTHING ! She has gone above and beyond , and to get the best out of everything use Whatsapp to communicate. Would we stay here again? Definitely .
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Date of stay: August 2021Trip type: Traveled as a couple
Room Tip: we happened to stay under the bar, and you can hear the chairs moving very loud at 5-6 AM. the...
See more room tips
Helpful
Response from Citlally Castillo, Ventas at The Palm at Playa
Responded Aug 23, 2021
Hello, Addayum, Thank you for your positive review! We are happy to know you had a wonderful experience while staying with us. We will pass along your praise to the rest of our team and hope to see you soon again to continue providing memorable experiences. Kind regards from the team at The Palm at Playa.
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PRICE RANGE
$62 - $152 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
69
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Claim Your Listing Frequently Asked Questions about The Palm at Playa
Which popular attractions are close to The Palm at Playa?
Nearby attractions include Quinta Avenida (0.07 miles), Playacrawl (0.1 miles), and 3D Museum of Wonders (0.05 miles).
What are some of the property amenities at The Palm at Playa?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at The Palm at Playa?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at The Palm at Playa?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Palm at Playa?
Yes, free private parking nearby and secured parking are available to guests.
What are some restaurants close to The Palm at Playa?
Conveniently located restaurants include Harry's, Nørdic, and Zitla.
Are there opportunities to exercise at The Palm at Playa?
Yes, guests have access to a pool during their stay.
Does The Palm at Playa have an airport shuttle?
Yes, The Palm at Playa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Palm at Playa located near the city center?
Yes, it is 0.4 miles away from the center of Playa del Carmen.
Are pets allowed at The Palm at Playa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at The Palm at Playa?
The staff speaks multiple languages, including English and Spanish.