The Palm at Playa
Calle 8 Norte Block 29 Lot 5 between 5th ave and 10th ave, Playa del Carmen 77710 Mexico
Lowest prices for your stay
Only 2 left at
$152
Free cancellation until 03/26/23
No prepayment needed
$152
Free cancellation until 03/26/23
No prepayment needed
$152
$90
Hotels.com$152
travelup.com$127
Travelocity$152
View all 16 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (2,310)2,310
360
Panoramas (11) 
Pool & Beach (480)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#33 of 337 hotels in Playa del Carmen
Location
4.7
Cleanliness
4.8
Service
4.7
Value
4.5
Travelers' Choice
A boutique hotel in central Playa del Carmen, The Palm at Playa goes beyond the typical hospitality by offering the true lifestyle character. With an accurate service, contemporary design and a superb location by the "5ta Avenida", the town's most vibrant area, The Palm at Playa puts the best in town to handy distance. There are 69 resort-style accommodations which include lofts and apartment-like suites, very chic, generous in space and details. Enjoy our buffet inspired in the contemporary cuisine at local prices. But our star is the rooftop with the Bar and swimming pool. It's a perfect spot for celebrating the occasion in a stylish atmosphere, a place where dramatic ocean views and rounds of mojitos and margaritas flow constantly. The swimming pool, warm Jacuzzi, and snack bar are the perfect setting to relax under the warm and balmy Caribbean sun. But at night the whole terrace transforms itself into a jazzy-vibrant stage. A chic and trendy place meaning the perfect setting for young souls seeking the groove, while gazing at the horizon and the sizzling lights of Cozumel Island. Adult Only. Children +14 are allowed
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Yoga classes
Free breakfast
Beach
Evening entertainment
Airport transportation
Paid private parking nearby
Secured parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Shallow end in pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary welcome drink
Happy hour
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Patio
Nightclub / DJ
Taxi service
Business Center with Internet Access
Meeting rooms
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Show more
Room features
Allergy-free room
Blackout curtains
Air conditioning
Dining area
Coffee / tea maker
Flatscreen TV
Sofa bed
Bidet
Air purifier
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Oven
Refrigerator
Stovetop
Kitchenware
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
City View
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
332Restaurantswithin 0.3 miles
79Attractionswithin 0.3 miles
Contact
Calle 8 Norte Block 29 Lot 5 between 5th ave and 10th ave, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
2970Reviews81Q+A100Room tips
Reviews
Traveler rating
- 2,262
- 467
- 114
- 64
- 81
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
We had the welcome party the day before the wedding of our daughter. We were there from 4:00 to 7 pm and the service, the finger food, and coctels were outstanding. We had a great time and we highly recommend The Palm at Playa del Carmen for your events.
Read more
Date of stay: January 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Great roof top, music, drinks and staff are very attentive. The suite we booked only had a fridge and two glasses. Nothing else for a kitchen. Do kit book the suite, loft is more reasonable. Rooms could be cleaner , head board on our bed was very dirty. Excellent location within walking distance to all night life.
Read more
Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Choose Airbnb , better option for the money
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Palm at Playa, Ventas at The Palm at Playa
Responded yesterday
Dear Elieton, We appreciate your kind words about our rooftop team. They work with passion every day to serve our guests during their stay with us, we make sure to pass on your compliments and we are sure that you will be delighted to know that your efforts have been appreciated. We appreciate your lovely words regarding our staff. Your kindness and courtesy are, without a doubt, one of the main assets of our hotel. We will congratulate them on your behalf for the contribution they have made to ensure your well-being during your stay with us. Once again we thank you for choosing our hotel for your vacation and we hope to have the opportunity to serve you again in the future. Best regards from The Palm team.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The worst experience and staff ever!!! The manager is not professional at all,racist and with a bad attitude towards clients,all the employees are useless ,don’t speak english,they don’t bring you neither towells in the room,the beding was stained all the time and dirty.they don’t clean your room,you need to ask all the time for things that normally is done without asking.A lot of noise day and night. They didn’t want to keep our luggage after the check out,they kick us out in the street,they said that’s another service.Never in my life nothing like this happened to me. Avoid this just because of the hotel staff and the manager.this is not the right way to treat your customers, and to be racist and to throw trivial words towards us.
Read more
Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Palm at Playa, Ventas at The Palm at Playa
Responded 1 week ago
Dear Traveler, Thank you so much for your candid feedback regarding your recent stay with us. I regret to hear that the service you received did not live up to your expectations. It is a pity these words that you share with the trip advisor community and the rest. We are very saddened by the reality that you treated the staff badly and at no time were you discriminated against, we accept your lack of respect. We have evidence that proves the opposite of all your comments. Rest assured that the hotel does not approve your testimony, much less rude people. Your anger was because of the collection of the garments that you left behind, and because of the improper use that you gave them, that is why the collection was. We have high quality standards that you did not understand. Kind regards from the team at The Palm at Playa.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a perfect location if you want to stay close to the beach and 5th Ave, It got a little loud at night but nothing too terrible. It would have been nice to have a blow dryer and mini fridge. Also, I was charged $12 for a hand towel I wiped off makeup with. So be aware they charge for everything and anything. Other than that, great pool area.
Read more
Date of stay: March 2023
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Palm at Playa, Ventas at The Palm at Playa
Responded 1 week ago
Dear Kristas, Hello dear guest, Thank you for taking the time to share your message with us, all messages are welcome as they help us improve the quality of our service. If you are still with us you can go with our concierge team so they can provide you with the attention you require. Or you can contact us privately on our social networks to give you the support you require. Greetings from The Palm at Playa team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The first night at the palm has already been one of the best nights, the waiter Jaime is super cool and has been very friendly, and is always there, David makes the best drinks. Anel is very sweet person.
Read more
Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Palm at Playa, Ventas at The Palm at Playa
Responded 1 week ago
Dear Traveler, We appreciate your kind words about our rooftop team. They work with passion every day to serve our guests during their stay with us, we make sure to pass on your compliments and we are sure that you will be delighted to know that your efforts have been appreciated. We appreciate your lovely words regarding our staff. Your kindness and courtesy are, without a doubt, one of the main assets of our hotel. We will congratulate them on your behalf for the contribution they have made to ensure your well-being during your stay with us. Once again we thank you for choosing our hotel for your vacation and we hope to have the opportunity to serve you again in the future. Best regards from The Palm team.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is conveniently located in the very touristy center, so restaurants/clubs, stores, and the beach are very walkable. The good: Hotel staff was friendly and accommodating. The breakfast offerings were good. The pool and hot tub are a nice option if you're not wanting to pay for a chair/ cabana on the ocean. Beds were comfortable, The a/c worked. There is rooftop bar and events inclusive to different groups. The bad: The shower was a rain shower head that sprayed everywhere you didn't want. The drain was slow and due to lack of silicone/caulk lining the bottom of the shower stall between the wall and toilet, water went under under the shower stall and around the toilet, and would've continued into the main room if we didn't use our towels as a makeshift dam. There was red confetti stuck to the wall of our shower the entire duration of our stay which made us question how often the floors/ walls were cleaned. There was a large black sticky spot on the floor in front of one of the closets the entire duration of our stay. We noticed on day 2 of our 4 night stay, that there was a stain on the curtains that was either blood or excrement and we decided not to report it as my friend who rented the room was charged an asinine fee of ~$11 USD for makeup on a wash cloth. We were only given 2 full sized towels per day and either 1 hand towel or 2 wash cloths per day, so we constantly had to ask for more towels due to the shower leaking issue. The other issue was the noise. Travel with a small sound machine and ear plugs so you can sleep, because you can clearly hear the bar/club noise every night until 2am, some of that noise/ music is fromthe roof top bar attached to the hotel. Overall, I'd stay there again, as the price and location were great. Just do a sweep of your room when you arrive and possibly report anything you see cleanliness wise when you arrive and be aware of the pointless charges when you check out.…
Read more
Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Palm at Playa, Ventas at The Palm at Playa
Responded 1 week ago
Dear Visitor, Thank you for choosing The Palm at Playa as your vacationt and the time you have taken to share your impressions about your stay. It is a pity that we could not meet your expectations, as you were told at the reception, the hotel is in the heart of 5th avenue and noise is out of our reach. We care about improving your experience and clarifying all your doubts, but it's a shame that you didn't want to help. The hotel has cleaning standards by which every day the service is guaranteed. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be pleased to serve you again in the future. Best regards, The Management.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The palm at Playa is an excellent hotel with a great location. This is our fifth time staying there over the years and we highly recommend this hotel. The only draw back during our stay was that the roof top pool was closed for four days four maintenance and I believe they were having some laundry facility issues because there were hardly any towels available when the pool was open and we usually had to wait before they could deliver us any towels to our loungers. The roof top staff especially Manuel and Jamie were outstanding hosts for the entire duration of our 10 day stay. Bravo Zulu for the hard work and excellent service you both provided. I highly recommend this hotel.
Read more
Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Palm at Playa, Ventas at The Palm at Playa
Responded 2 weeks ago
Dear Traveler, We appreciate your kind words about our rooftop team. They work with passion every day to serve our guests during their stay with us, we make sure to pass on your compliments and we are sure that you will be delighted to know that your efforts have been appreciated. We appreciate your lovely words regarding our staff. Your kindness and courtesy are, without a doubt, one of the main assets of our hotel. We will congratulate them on your behalf for the contribution they have made to ensure your well-being during your stay with us. Once again we thank you for choosing our hotel for your vacation and we hope to have the opportunity to serve you again in the future. Best regards from The Palm team.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for a weekend in Feb 2023. Had a great time. Rooftop pool is excellent. Staff was very friendly. Big Jimmy is a great server and host. He took great care of us. Made us feel very welcome. Highly recommend this place. We're going back in April!
Read more
Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Palm at Playa, Ventas at The Palm at Playa
Responded 2 weeks ago
Dear Traveler, We appreciate your kind words about our rooftop team. They work with passion every day to serve our guests during their stay with us, we make sure to pass on your compliments and we are sure that you will be delighted to know that your efforts have been appreciated. We appreciate your lovely words regarding our staff. Your kindness and courtesy are, without a doubt, one of the main assets of our hotel. We will congratulate them on your behalf for the contribution they have made to ensure your well-being during your stay with us. Once again we thank you for choosing our hotel for your vacation and we hope to have the opportunity to serve you again in the future. Best regards from The Palm team.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a really cool place with a great location and the rooftop is amazing. My partner and I were here for his birthday and our rooftop staff were Anel, Angel, Moises and Manuel. They were super friendly. Ask for them if you can but everyone was super friendly and helpful.
Read more
Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Palm at Playa, Ventas at The Palm at Playa
Responded 2 weeks ago
Dear Traveler, We appreciate your kind words about our rooftop team. They work with passion every day to serve our guests during their stay with us, we make sure to pass on your compliments and we are sure that you will be delighted to know that your efforts have been appreciated. We appreciate your lovely words regarding our staff. Your kindness and courtesy are, without a doubt, one of the main assets of our hotel. We will congratulate them on your behalf for the contribution they have made to ensure your well-being during your stay with us. Once again we thank you for choosing our hotel for your vacation and we hope to have the opportunity to serve you again in the future. Best regards from The Palm team.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The roof has two amazing pools with great music. Best hotel in playa de Carmen worth the visit. Amazing service/hospitality our server Moises went above and beyond making sure we were well taken care of, don’t be afraid to ask for him and have the best time.
Read more
Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Palm at Playa, Ventas at The Palm at Playa
Responded 2 weeks ago
Dear Traveler, It is always nice to read words of encouragement about the work we do with so much love every day, but as you mentioned, when we have had the opportunity to know about quality standards in service, we are pleased to meet people who follow those principles and above all add that warmth that characterizes those of us who work at this great hotel. From the bottom of our hearts we want to thank you very much for your warm words, they really feel like a touch to our hearts and we are sure that it encourages us to continue giving the best of us every day. We also thank you very much for your preference and we look forward to your valuable presence in your future vacations, truly, we say it honestly, We will be delighted to receive you with open arms at home! Kind regars From The Palm.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$85 - $159 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
69
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingTHE PALM AT PLAYA $95 ($̶1̶4̶5̶) - Updated 2023 Prices & Hotel Reviews - Riviera Maya/Playa del Carmen, Mexico
Frequently Asked Questions about The Palm at Playa
Which popular attractions are close to The Palm at Playa?
Nearby attractions include Quinta Avenida (0.07 miles), Playacrawl (0.1 miles), and L'Ambassade (0.06 miles).
What are some of the property amenities at The Palm at Playa?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at The Palm at Playa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Palm at Playa?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at The Palm at Playa?
Yes, free parking, paid private parking nearby, and secured parking are available to guests.
What are some restaurants close to The Palm at Playa?
Conveniently located restaurants include Osteria De Roma, Po Thai Restaurant, and Harry's Prime Steakhouse & Raw Bar.
Are there opportunities to exercise at The Palm at Playa?
Yes, guests have access to a pool and yoga classes during their stay.
Does The Palm at Playa have airport transportation?
Yes, The Palm at Playa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Palm at Playa located near the city center?
Yes, it is 0.4 miles away from the center of Playa del Carmen.
Does The Palm at Playa offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at The Palm at Playa?
The staff speaks multiple languages, including English and Spanish.