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Calle 8 Norte Manzana 29 Lote 5 Entre 5ta Ave y 10 Ma Ave, Playa del Carmen 77710 Mexico
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Traveler (1563)
360
Panoramas (11)
Room & Suite (455)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 03/09/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Palm at Playa
Updated 03/09/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#49 of 324 in Playa del Carmen
Location
4.7
Cleanliness
4.8
Service
4.7
Value
4.5
A boutique hotel in central Playa del Carmen, The Palm at Playa goes beyond the typical hospitality by offering the true lifestyle character. With an accurate service, contemporary design and a superb location by the "5ta Avenida", the town's most vibrant area, The Palm at Playa puts the best in town to handy distance. There are 69 resort-style accommodations which include lofts and apartment-like suites, very chic, generous in space and details. Enjoy our main restaurant inspired in the contemporary cuisine at local prices. But our star is the rooftop with the Bar and swimming pool. It's a perfect spot for celebrating the occasion in a stylish atmosphere, a place where dramatic ocean views and rounds of mojitos and margaritas flow constantly. The swimming pool, warm Jacuzzi, and snack bar are the perfect setting to relax under the warm and balmy Caribbean sun. But at night the whole terrace transforms itself into a jazzy-vibrant stage. A chic and trendy place meaning the perfect setting for young souls seeking the groove, while gazing at the horizon and the sizzling lights of Cozumel Island. Adult Only. Children +14 are allowed
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Beach
Evening entertainment
Airport transportation
Business Center with Internet Access
Secured parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Patio
Nightclub / DJ
Taxi service
Meeting rooms
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Bath / shower
Bathrobes
Room service
Safe
Sofa
Wardrobe / closet
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Stovetop
Kitchenware
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, Spanish

Location

Full view
97Great for walkers
Grade: 97 out of 100
333Restaurantswithin 0.3 miles
78Attractionswithin 0.3 miles
2721Reviews79Q+A100Room tips
Traveler rating
  • 2,027
  • 457
  • 105
  • 59
  • 74
Time of year
Traveler type
Language
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Selected filters
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Popular mentions
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Most Recent
Taylor M wrote a review Yesterday
4 contributions
It was terrible! The service and the support that we received did not gave us the expected help. The staff presents a significant lack of English to be working in this international destination and adding that they have this bad service attitude, makes it worse... The room have this old look, the cleaning service in the rooms is awefull, was so drirty, the included breaksfast and menu options are horrible. The forniture is a joke too! Big shame!
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Date of stay: May 2022
Rooms
Service
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Romina wrote a review May 16
Austin, Texas5 contributions1 helpful vote
We have stayed at this hotel on several occasions, especially in the last year because it was a good option in relation to quality - price. But this time we find many disappointing changes, starting with the rooms, we find dirty drains, damaged furniture and yellowish whites, the restaurant no longer offers the quality of food as before, the menu has been reduced, the service It was terrible in the 5 days that we had breakfast there... you can notice the change from the sober decoration. The attention at the reception was terrible, they never attended to the needs of me or my family, they were arrogant and their English level was very poor. The only thing that saved our visit was the kind attention of Sandra the concierge.
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Date of stay: May 2022Trip type: Traveled
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Stacey D wrote a review May 16
13 contributions2 helpful votes
This hotel is beautiful. I picked it because of the excellent reviews and the stunning rooftop pool. Joseph and Emmanuel made my stay exceptional, by welcoming me for my birthday and they even left an amazing birthday surprise for me in my room with balloons and desserts, I felt so special! I would recommend this location as it’s close to great restaurants and the beach.
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Date of stay: May 2022Trip type: Traveled
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Jon J wrote a review May 11
1 contribution
Great hotel ,I really love the roof top all the service was great thanks to Octavio and Jhoseph in the reception are the best I recommend this place to everybody see you the next time I enjoy the vacation
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Date of stay: May 2022Trip type: Traveled
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Response from The Palm at Playa, Ventas at The Palm at Playa
Responded 6 days ago
Dear Jon j, Thank you for sharing this good review. We are glad to know your stay with us was a great experience, it encourages us to continue to uphold our high standards and quality service! We all look forward to the pleasure of welcoming you back on many more occasions. Kind regards from the team at The Palm at Playa.
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Geraldine O Connell wrote a review May 6
2 contributions
We had a fabulous stay at The Palm At Playa, beautiful hotel with rooftop pool, rooms spotlessly cleaned each day and staff could not be more helpful in particular their wonderful concierge Sandra and a huge thank you to Erick and Octavia on reception for their kindness and hospitality.
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Date of stay: April 2022
Rooms
Cleanliness
Service
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Response from The Palm at Playa, Ventas at The Palm at Playa
Responded 1 week ago
Hello, Hilal A, Thank you for your positive review, we are glad to know you had a great experience while staying with us. We'll pass along your praise to the rest of the team and we hope to be able to accommodate you again in the near future. Kind regards from the team at The Palm at Playa.
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Aaron D wrote a review Apr 2022
10 contributions
+1
I am so ecstatic with my time at The Palm. From Sandra and Eric, and everyone in the lobby, to Beto and the chicos upstairs, it was the best experience I could ask for me and my family! I highly recommend you treat yourself to the great hospitality of The Palm. Hasta pronto chicos y muchas gracias 🙏🏼
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Date of stay: April 2022Trip type: Traveled
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Response from The Palm at Playa, Ventas at The Palm at Playa
Responded 2 weeks ago
Dear Aaron D. I appreciate your preference during your recent stay in The Palm. We are very glad to know you had a great time with us, also thank you for commending the members of our staff who made a difference during your vacations. We invite you to come back to live the service again. Kind regards from the team at The Palm at Playa.
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Claudia A wrote a review Apr 2022
Elizabeth, New Jersey5 contributions
I love this hotel. This is my second time coming here to the Palm. The service is amazing. They are very attentive and have everything I need. Jhosep and Octavio are very attentive in the front desk. Sandra was amazing with communication and always help me with what I need to get here. The rooftop is a lot of fun, amazing drinks and the pool and jacuzzi are greats. Marco gave me a wonderful service in the rooftop.
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Date of stay: April 2022Trip type: Traveled
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Response from The Palm at Playa, Ventas at The Palm at Playa
Responded 2 weeks ago
Hello Claudia A, Thanks for taking the time to leave us an excellent review, it is really meaningful. We are really happy to read that you enjoyed your stay with us and that you liked our service, food and amenities. Looking forward to having you again soon! Kind regards from the team at The Palm at Playa.
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natalie m wrote a review Apr 2022
Oak Park, California1 contribution
Emmanuel and Octavio checked us into the hotel and were so kind and patient providing information. We walked through the atrium full of palms and went up a floor to our rooms. The rooms were huge, one was a suite with a bedroom, living area and a balcony which connected to another room with 2 beds. The rooms were clean and incredibly quiet considering all of the club music that surrounds the hotel. We spent our evenings at the rooftop bar where we saw beautiful sunset skies, the ocean, a blood moon while engaging in great conversation. Alonzo, Yuri, Beto, Marco, Godo, Israel and Manuel we will always remember your incredible hospitality and kindness, we look forward to returning someday!
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Date of stay: April 2022Trip type: Traveled
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Response from The Palm at Playa, Ventas at The Palm at Playa
Responded 2 weeks ago
Dear Natalie M, Many thanks for sharing your positive experience during your recent stay with us! The whole team is very happy to learn that they were able to make your stay unforgettable. Our mission will always be to provide you with the best service, and the best experience in The Palm at Playa. We do hope to welcome you back to our beautiful property, Kind regards from the team at The Palm at Playa.
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Mari R wrote a review Apr 2022
1 contribution
Great place! great location, great attentive employees specially Sandra!!! was super helpful with tips on things to do with out over selling, just genuine advice. That’s always appreciated, she definitely made my trip experience much more enjoyable. Thank you Sandra!
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Date of stay: April 2022Trip type: Traveled
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Response from The Palm at Playa, Ventas at The Palm at Playa
Responded 2 weeks ago
Dear Mari R, Thank you for sharing your experience and for mentioning the excellent service you received from all the staff. We look forward to the opportunity to serve you again. Kind regards from the team at The Palm at Playa.
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Jose O wrote a review Apr 2022
1 contribution
We had such a great experience in the length of our stay. Everyone is very welcoming and helpful they never once hesitated to help us. Moises, Joseph and Octavio are the best team to keep you very comfortable.
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Date of stay: April 2022Trip type: Traveled
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Response from The Palm at Playa, Ventas at The Palm at Playa
Responded 2 weeks ago
Dear Jose O, Thank you for sharing this excellent feedback about your recent stay with us. It is always good to hear that we could offer you the best service and attention to make your stay a pleasant one. Looking forward to seeing you again in The Palm! Kind regards from the team at The Palm at Playa.
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PRICE RANGE
$96 - $137 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
69
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Frequently Asked Questions about The Palm at Playa
Which popular attractions are close to The Palm at Playa?
Nearby attractions include Quinta Avenida (0.07 miles), Playacrawl (0.1 miles), and L'Ambassade (0.06 miles).
What are some of the property amenities at The Palm at Playa?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at The Palm at Playa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Palm at Playa?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at The Palm at Playa?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Palm at Playa?
Conveniently located restaurants include Harry's Prime Steakhouse & Raw Bar, Po Thai Restaurant, and Osteria De Roma.
Are there opportunities to exercise at The Palm at Playa?
Yes, guests have access to a pool during their stay.
Does The Palm at Playa have airport transportation?
Yes, The Palm at Playa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Palm at Playa located near the city center?
Yes, it is 0.4 miles away from the center of Playa del Carmen.
Does The Palm at Playa offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at The Palm at Playa?
The staff speaks multiple languages, including English and Spanish.