I booked this hotel last minute and was not disappointed. It is one block from the major restaurants and bars and 3 blocks from the beach. It’s way more then I expected. Sandra the concierge was amazing and wrote us the sweetest notes. Thank you The Palm!
On a positive note, Sandra, Mario and the rest of the palm staff really are the epitome of excellent customer service. Helpful, proactive and so personable. They made staying at the palm an enjoyable experience. The establishment itself however needs a lot of work. Definitely wouldn’t classify this hotel as luxury or four star by any means. We came to the palm when they first opened ( 5 years ago) so we were shocked to see how the hotel had changed. The rooms weren’t that clean, stains on the furniture, AC broke on one of the nights so we had to move rooms, fridge didn’t get cold, TV/cable wasn’t working for the majority of our stay (we stayed for 5 days). The rooftop pool is gorgeous and has a great view. However the pool is really small and gets filled up quickly. There’s no cushions on the loungers so it’s straight metal recliner and a towel for your sunbathing needs. If you’re looking for a cheap/mid-tier at best hotel to stay in Playa this could work. If you’re looking for luxury and an upscale vibe, this is not it. I’d recommend the Thompson hotel at playa. We had dinner at the catch and went to the day club, it was a whole vibe.…
Absolut super great staff specially Sandra and Joanna Super pool ( Rooftop) super Lage Der Beach club is also close 5 min to the sea, fantastic also close Nightlife superb Rooms beautiful staff at all very friendli and the Hotel is very safe and clean
Could not have enjoyed our stay anymore at The Palm at Playa, location was perfect whether you want to drink/eat on the cheap, spend some time in the touristy areas or walk to the beach. The included breakfast was incredible and tasty; roof top pool hot tub area was perfect to wind down at each day, and always had great, attentive service. Amazing double shower was highlight of great rooms!
We live in Germany and due to Covid we couldn’t travel to Mexico in March 2020. We are still waiting for our refund, almost a year now! The Palm at Playa hotel just ignores our e-mails and Whatapps. They told us the refund was in process, but obviously not true.
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