We had the welcome party the day before the wedding of our daughter. We were there from 4:00 to 7 pm and the service, the finger food, and coctels were outstanding. We had a great time and we highly recommend The Palm at Playa del Carmen for your events.
Great roof top, music, drinks and staff are very attentive. The suite we booked only had a fridge and two glasses. Nothing else for a kitchen. Do kit book the suite, loft is more reasonable. Rooms could be cleaner , head board on our bed was very dirty. Excellent location within walking distance to all night life.
The worst experience and staff ever!!! The manager is not professional at all,racist and with a bad attitude towards clients,all the employees are useless ,don’t speak english,they don’t bring you neither towells in the room,the beding was stained all the time and dirty.they don’t clean your room,you need to ask all the time for things that normally is done without asking.A lot of noise day and night. They didn’t want to keep our luggage after the check out,they kick us out in the street,they said that’s another service.Never in my life nothing like this happened to me. Avoid this just because of the hotel staff and the manager.this is not the right way to treat your customers, and to be racist and to throw trivial words towards us.
This is a perfect location if you want to stay close to the beach and 5th Ave, It got a little loud at night but nothing too terrible. It would have been nice to have a blow dryer and mini fridge. Also, I was charged $12 for a hand towel I wiped off makeup with. So be aware they charge for everything and anything. Other than that, great pool area.
The first night at the palm has already been one of the best nights, the waiter Jaime is super cool and has been very friendly, and is always there, David makes the best drinks. Anel is very sweet person.
The hotel is conveniently located in the very touristy center, so restaurants/clubs, stores, and the beach are very walkable. The good: Hotel staff was friendly and accommodating. The breakfast offerings were good. The pool and hot tub are a nice option if you're not wanting to pay for a chair/ cabana on the ocean. Beds were comfortable, The a/c worked. There is rooftop bar and events inclusive to different groups. The bad: The shower was a rain shower head that sprayed everywhere you didn't want. The drain was slow and due to lack of silicone/caulk lining the bottom of the shower stall between the wall and toilet, water went under under the shower stall and around the toilet, and would've continued into the main room if we didn't use our towels as a makeshift dam. There was red confetti stuck to the wall of our shower the entire duration of our stay which made us question how often the floors/ walls were cleaned. There was a large black sticky spot on the floor in front of one of the closets the entire duration of our stay. We noticed on day 2 of our 4 night stay, that there was a stain on the curtains that was either blood or excrement and we decided not to report it as my friend who rented the room was charged an asinine fee of ~$11 USD for makeup on a wash cloth. We were only given 2 full sized towels per day and either 1 hand towel or 2 wash cloths per day, so we constantly had to ask for more towels due to the shower leaking issue. The other issue was the noise. Travel with a small sound machine and ear plugs so you can sleep, because you can clearly hear the bar/club noise every night until 2am, some of that noise/ music is fromthe roof top bar attached to the hotel. Overall, I'd stay there again, as the price and location were great. Just do a sweep of your room when you arrive and possibly report anything you see cleanliness wise when you arrive and be aware of the pointless charges when you check out.…
The palm at Playa is an excellent hotel with a great location. This is our fifth time staying there over the years and we highly recommend this hotel. The only draw back during our stay was that the roof top pool was closed for four days four maintenance and I believe they were having some laundry facility issues because there were hardly any towels available when the pool was open and we usually had to wait before they could deliver us any towels to our loungers. The roof top staff especially Manuel and Jamie were outstanding hosts for the entire duration of our 10 day stay. Bravo Zulu for the hard work and excellent service you both provided. I highly recommend this hotel.
Stayed for a weekend in Feb 2023. Had a great time. Rooftop pool is excellent. Staff was very friendly. Big Jimmy is a great server and host. He took great care of us. Made us feel very welcome. Highly recommend this place. We're going back in April!
This is a really cool place with a great location and the rooftop is amazing. My partner and I were here for his birthday and our rooftop staff were Anel, Angel, Moises and Manuel. They were super friendly. Ask for them if you can but everyone was super friendly and helpful.
The roof has two amazing pools with great music. Best hotel in playa de Carmen worth the visit. Amazing service/hospitality our server Moises went above and beyond making sure we were well taken care of, don’t be afraid to ask for him and have the best time.
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