It was terrible! The service and the support that we received did not gave us the expected help. The staff presents a significant lack of English to be working in this international destination and adding that they have this bad service attitude, makes it worse... The room have this old look, the cleaning service in the rooms is awefull, was so drirty, the included breaksfast and menu options are horrible. The forniture is a joke too! Big shame!
We have stayed at this hotel on several occasions, especially in the last year because it was a good option in relation to quality - price. But this time we find many disappointing changes, starting with the rooms, we find dirty drains, damaged furniture and yellowish whites, the restaurant no longer offers the quality of food as before, the menu has been reduced, the service It was terrible in the 5 days that we had breakfast there... you can notice the change from the sober decoration. The attention at the reception was terrible, they never attended to the needs of me or my family, they were arrogant and their English level was very poor. The only thing that saved our visit was the kind attention of Sandra the concierge.
This hotel is beautiful. I picked it because of the excellent reviews and the stunning rooftop pool. Joseph and Emmanuel made my stay exceptional, by welcoming me for my birthday and they even left an amazing birthday surprise for me in my room with balloons and desserts, I felt so special! I would recommend this location as it’s close to great restaurants and the beach.
Great hotel ,I really love the roof top all the service was great thanks to Octavio and Jhoseph in the reception are the best I recommend this place to everybody see you the next time I enjoy the vacation
We had a fabulous stay at The Palm At Playa, beautiful hotel with rooftop pool, rooms spotlessly cleaned each day and staff could not be more helpful in particular their wonderful concierge Sandra and a huge thank you to Erick and Octavia on reception for their kindness and hospitality.
I am so ecstatic with my time at The Palm. From Sandra and Eric, and everyone in the lobby, to Beto and the chicos upstairs, it was the best experience I could ask for me and my family! I highly recommend you treat yourself to the great hospitality of The Palm. Hasta pronto chicos y muchas gracias 🙏🏼
I love this hotel. This is my second time coming here to the Palm. The service is amazing. They are very attentive and have everything I need. Jhosep and Octavio are very attentive in the front desk. Sandra was amazing with communication and always help me with what I need to get here. The rooftop is a lot of fun, amazing drinks and the pool and jacuzzi are greats. Marco gave me a wonderful service in the rooftop.
Emmanuel and Octavio checked us into the hotel and were so kind and patient providing information. We walked through the atrium full of palms and went up a floor to our rooms. The rooms were huge, one was a suite with a bedroom, living area and a balcony which connected to another room with 2 beds. The rooms were clean and incredibly quiet considering all of the club music that surrounds the hotel. We spent our evenings at the rooftop bar where we saw beautiful sunset skies, the ocean, a blood moon while engaging in great conversation. Alonzo, Yuri, Beto, Marco, Godo, Israel and Manuel we will always remember your incredible hospitality and kindness, we look forward to returning someday!
Great place! great location, great attentive employees specially Sandra!!! was super helpful with tips on things to do with out over selling, just genuine advice. That’s always appreciated, she definitely made my trip experience much more enjoyable. Thank you Sandra!
We had such a great experience in the length of our stay. Everyone is very welcoming and helpful they never once hesitated to help us. Moises, Joseph and Octavio are the best team to keep you very comfortable.