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The Palm at Playa

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Calle 8 Norte Manzana 29 Lote 5 Entre 5ta Ave y 10 Ma Ave, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1451)
360
Panoramas (11)
Room & Suite (392)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 02/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Palm at Playa
Updated 02/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#48 of 286 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
For a boutique hotel in central Playa del Carmen, The Palm at Playa goes beyond the typical hospitality by offering the true lifestyle-beach character. With an accurate service, contemporary-beach design and a superb location by the "5ta Avenida", the town's most vibrant area, The Palm at Playa puts the best in town to handy distance. There are 69 resort-style accommodations which include lofts and apartment-like suites, very chic, generous in space and details. Our Sabor a Mar offers Mexican contemporary cuisine at local prices. But our star is the rooftop with the Bar and swimming pool. It's a perfect spot for celebrating the occasion in a stylish atmosphere, a place where dramatic ocean views and rounds of mojitos and margaritas flow constantly. The swimming pool, Jacuzzi, and snack bar are the perfect setting to relax under the warm and balmy Caribbean sun. But at night the whole terrace transforms itself into a jazzy-vibrant stage. A chic and trendy place meaning the perfect setting for young souls seeking the groove, while gazing at the horizon and the sizzling lights of Cozumel Island. Adult Only. Children +14 are allowed.
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Full view
Property amenities
Secured parking
Wifi
Pool
Bar / lounge
Airport transportation
Spa
Adults only
Rooftop terrace
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Restaurant
Breakfast available
Poolside bar
Rooftop bar
Taxi service
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
24-hour security
Baggage storage
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Cable / satellite TV
Bath / shower
Safe
Wardrobe / closet
Iron
Laptop safe
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, Spanish

Location

Full view
98Great for walkers
Grade: 98 out of 100
299Restaurantswithin 0.3 miles
76Attractionswithin 0.3 miles
2,532Reviews78Q+A100Room tips
Traveler rating
  • 1,881
  • 440
  • 103
  • 54
  • 54
Time of year
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  • English
Popular mentions
D’Wan Grimes wrote a review Feb 2021
6 contributions
+1
I booked this hotel last minute and was not disappointed. It is one block from the major restaurants and bars and 3 blocks from the beach. It’s way more then I expected. Sandra the concierge was amazing and wrote us the sweetest notes. Thank you The Palm!
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Date of stay: February 2021Trip type: Traveled with friends
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Omo wrote a review Feb 2021
2 contributions
On a positive note, Sandra, Mario and the rest of the palm staff really are the epitome of excellent customer service. Helpful, proactive and so personable. They made staying at the palm an enjoyable experience. The establishment itself however needs a lot of work. Definitely wouldn’t classify this hotel as luxury or four star by any means. We came to the palm when they first opened ( 5 years ago) so we were shocked to see how the hotel had changed. The rooms weren’t that clean, stains on the furniture, AC broke on one of the nights so we had to move rooms, fridge didn’t get cold, TV/cable wasn’t working for the majority of our stay (we stayed for 5 days). The rooftop pool is gorgeous and has a great view. However the pool is really small and gets filled up quickly. There’s no cushions on the loungers so it’s straight metal recliner and a towel for your sunbathing needs. If you’re looking for a cheap/mid-tier at best hotel to stay in Playa this could work. If you’re looking for luxury and an upscale vibe, this is not it. I’d recommend the Thompson hotel at playa. We had dinner at the catch and went to the day club, it was a whole vibe.
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Date of stay: February 2021Trip type: Traveled on business
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cfischbi wrote a review Feb 2021
St. Petersburg, Russia5 contributions1 helpful vote
Absolut super great staff specially Sandra and Joanna Super pool ( Rooftop) super Lage Der Beach club is also close 5 min to the sea, fantastic also close Nightlife superb Rooms beautiful staff at all very friendli and the Hotel is very safe and clean
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Date of stay: February 2021Trip type: Traveled as a couple
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Jreedy1369 wrote a review Feb 2021
Hagerstown, Maryland17 contributions4 helpful votes
Could not have enjoyed our stay anymore at The Palm at Playa, location was perfect whether you want to drink/eat on the cheap, spend some time in the touristy areas or walk to the beach. The included breakfast was incredible and tasty; roof top pool hot tub area was perfect to wind down at each day, and always had great, attentive service. Amazing double shower was highlight of great rooms!
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Date of stay: February 2021Trip type: Traveled as a couple
1 Helpful vote
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Lavinia B wrote a review Jan 2021
Province of Malaga, Spain17 contributions15 helpful votes
We live in Germany and due to Covid we couldn’t travel to Mexico in March 2020. We are still waiting for our refund, almost a year now! The Palm at Playa hotel just ignores our e-mails and Whatapps. They told us the refund was in process, but obviously not true.
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Date of stay: January 2021
1 Helpful vote
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PRICE RANGE
$62 - $152 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
69
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Frequently Asked Questions about The Palm at Playa
Which popular attractions are close to The Palm at Playa?
Nearby attractions include Quinta Avenida (0.07 miles), Playacrawl (0.1 miles), and 3D Museum of Wonders (0.04 miles).
What are some of the property amenities at The Palm at Playa?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at The Palm at Playa?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at The Palm at Playa?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Palm at Playa?
Yes, secured parking is available to guests.
What are some restaurants close to The Palm at Playa?
Conveniently located restaurants include Nørdic, Porfirio's Restaurante, and Harry's.
Are there opportunities to exercise at The Palm at Playa?
Yes, guests have access to a pool during their stay.
Does The Palm at Playa have an airport shuttle?
Yes, The Palm at Playa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Palm at Playa located near the city center?
Yes, it is 0.4 miles away from the center of Playa del Carmen.
Which languages are spoken by the staff at The Palm at Playa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Palm at Playa?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (0.6 miles).