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The Palm at Playa

Calle 8 Norte Manzana 29 Lote 5 Entre 5ta Ave y 10 Ma Ave, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 03/07/21
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Traveler (1399)
Panoramas (11)
Room & Suite (399)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 07/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Palm at Playa
Updated 07/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#44 of 265 hotels in Playa del Carmen
Travelers' Choice
For a boutique hotel in central Playa del Carmen, The Palm at Playa goes beyond the typical hospitality by offering the true lifestyle-beach character. With an accurate service, contemporary-beach design and a superb location by the "5ta Avenida", the town's most vibrant area, The Palm at Playa puts the best in town to handy distance. There are 69 resort-style accommodations which include lofts and apartment-like suites, very chic, generous in space and details. Our Sabor a Mar offers Mexican contemporary cuisine at local prices, while the gym and holistic-themed therapy rooms at the Spa are still parts of the experience. But our star is the rooftop with the Bar and swimming pool. It's a perfect spot for celebrating the occasion in a stylish atmosphere, a place where dramatic ocean views and rounds of mojitos and margaritas flow constantly. The swimming pool, Jacuzzi and snack bar are the perfect setting to relax under the warm and balmy Caribbean sun. But at night the whole terrace transforms itself into a jazzy-vibrant stage. A chic and trendy place meaning the perfect setting for young souls seeking the groove, while gazing at the horizon and the sizzling lights of Cozumel Island. Adult Only. Children +14 are allowed.
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Full view
Property amenities
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Airport transportation
Adults only
Pool / beach towels
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Breakfast available
Complimentary welcome drink
Poolside bar
Rooftop bar
Taxi service
Facial treatments
Foot bath
Foot massage
Head massage
Neck massage
Rooftop terrace
24-hour security
Baggage storage
Gift shop
Sun terrace
24-hour front desk
Laundry service
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Room features
Blackout curtains
Air conditioning
Private balcony
Cable / satellite TV
Bath / shower
Room service
Wardrobe / closet
Bottled water
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
Centrally Located
Languages Spoken
English, Spanish


Full view
98Great for walkers
Grade: 98 out of 100
292Restaurantswithin 0.3 miles
72Attractionswithin 0.3 miles
2,468Reviews76Q+A100Room tips
Traveler rating
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  • 435
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Popular mentions
Júlia wrote a review Sep 21
2 contributions
We stayed at the Palm at Playa for eight days and everything was amazing! The breakfast food was to die for and everything was fresh (Tip: order the Palm Special). The pool is incredible and the view was perfect, we could view both sea and the center of Playa Del Carmen. The room was huge and there was a beautiful garden view. Everything was outstanding, specially the service. Samuel, Alfredo and Hector were the nicest from the staff. I feel like the location is the best you could ask for; only a few steps from the main avenue and a 3-minutes walk from the beach. As a suggestion, if you are coming to Playa Del Carmen, bring insect repellents, there are mosquitoes since there is wild vegetation near. I 100% recommend visiting Playa and staying at The Palm Hotel. :)
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Date of stay: September 2020Trip type: Traveled with family
Rubi T wrote a review Aug 2020
Playa del Carmen, Mexico1 contribution
Enjoyed our stay here. They staff we’re always so helpful and attentive to our needs. Hector and Samuel were always on their toes to make sure that we were enjoying our stay. There were many stores and restaurants around us walking distance as well. I would definitely recommend this hotel. Food and drinks were also very delicious
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Date of stay: August 2020Trip type: Traveled as a couple
Andy R wrote a review Aug 2020
Missouri City, Texas4 contributions
Perfect location, walking distance to everything, only issue is the shower no glass door so the water when showering is leaking to the bathroom, don't like walking on wet floor. Great drinks, food, pool and bar, breakfast was great which is included in the price.
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Date of stay: July 2020
Room Tip: All staff was very nice
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weldonsd wrote a review Aug 2020
Oceanside, California17 contributions9 helpful votes
Not quite sure what that review below this on is talking about but everyone that I've got tho know here super honest. I never experienced a rude staff or theifs, just a great group of employees that you tell are being treated right by upper management because it came through in the hospitality and smiles. But, the highlight of the trip was our bartender Arturo on the roof top, he always had a smile on his face happy to help me make strange drinks i requested and took really really took good care of us just to be sure we we're happy and you can tell he loves his his job, he's a true mixologist, and that shows. Arturo made out vacation, big props on the entire staff though. upper management is doing an incredible job, all the employees seem to generally love there job. As for the free breakfast it's Very good top quality choices no buffet food here, my server Samuel again only had a smile on his face trying to make sure we are the best experience possible. All in all I'd have to say that this hotel is definitely the best value in Playa del Carmen you should book it with no hesitation
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Date of stay: August 2020Trip type: Traveled with friends
Pavel S wrote a review Jul 2020
5 contributions1 helpful vote
Arturo at the rooftop bar makes the best cocktails!!!! 5-stars!!!!! The property is perfectly located, walking since to all the major attractions, room is spotless and well-appointed. Highly recommended!!!!
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Date of stay: July 2020Trip type: Traveled solo
$62 - $152 (Based on Average Rates for a Standard Room)
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about The Palm at Playa
Which popular attractions are close to The Palm at Playa?
Nearby attractions include Quinta Avenida (0.07 miles), Playacrawl (0.1 miles), and 3D Museum of Wonders (0.04 miles).
What are some of the property amenities at The Palm at Playa?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at The Palm at Playa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Palm at Playa?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to The Palm at Playa?
Conveniently located restaurants include Osteria De Roma, Harry's, and Zitla.
Are there opportunities to exercise at The Palm at Playa?
Yes, guests have access to a pool and a fitness center during their stay.
Does The Palm at Playa have an airport shuttle?
Yes, The Palm at Playa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Palm at Playa located near the city center?
Yes, it is 0.4 miles away from the center of Playa del Carmen.
Which languages are spoken by the staff at The Palm at Playa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Palm at Playa?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (0.6 miles).
Is The Palm at Playa accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.