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Los Itzaes Hotel

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Avenida 10 Lote 3 Esq. 6 bis, Playa del Carmen 77710 Mexico
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (76)
Room & Suite (141)
Pool & Beach (32)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#81 of 310 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
Los Itzaes Hotel is a recently renewed boutique hotel in the heart of Playa del Carmen, only steps away from the famous Quinta Avenida. Inside this colonial style hotel, you will find 16 spacious rooms, each with a small balcony where you can do some sightseeing as well as relax and enjoy what will sure be an unforgettable experience.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Pool
Sauna
Free breakfast
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Snack bar
Car hire
Meeting rooms
Solarium
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
24-hour front desk
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quaint
Mid-range
Languages Spoken
English, French, Spanish

Location

Full view
98Great for walkers
Grade: 98 out of 100
324Restaurantswithin 0.3 miles
77Attractionswithin 0.3 miles
236Reviews9Q+A18Room tips
Traveler rating
  • 145
  • 72
  • 12
  • 2
  • 5
Time of year
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Popular mentions
Morgan C wrote a review Oct 12
Oakland, California9 contributions
Los Itzaes Hotel was just exactly what I needed. Spotlessly clean in the room. Comfortable bed. Genuinely friendly staff. My flight on Southwest was cancelled. I used to love SWA, now I kind of hate them from the black center of my heart. So I'm stuck in the airport and I fire off an email to Los Itzaes apologizing for not being there on time (a day late). They get back to me and says not to worry, I can come the next day. No charges, no hassle, just a simple "we took care of it, do you want to stay an extra night?" The pool is nice, it's on the roof so it's a bit warm, but it's a nice little pool (about 4' or 1Meter deep). The people are awesome. Maria, you were super helpful and friendly and I never felt like I was putting them out or asking them to do extra (I was). Only downside to this hotel is that it's on 10th Avenue and the terrible place next door insists on play terrible music at their terrible empty (never saw a single person in the place over 7 days) rooftop bar until 1 or 2 am. Just stop it. No one is there! But the thing of that is, it's also the good of the place. They aren't on 5th (thank goodness!) and they aren't loud themselves. They just have inconsiderate neighbors I suppose. If I come back to Playa, I'm probably staying at Los Itzaes.
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Date of stay: October 2021
Rooms
Service
Sleep Quality
Room Tip: I had 306, you want to be on that side of the hotel, I think it's quieter.
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Diana F wrote a review Mar 2020
1 contribution2 helpful votes
Los Itzaes is close to everything. The staff is very accommodating, helpful & friendly. The hotel is very clean and lacks nothing. If you're looking for a quaint, boutique type hotel, I recommend it highly.
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Date of stay: February 2020
Location
Service
Sleep Quality
Room Tip: We faced the street and it was quiet 3 out of 4 night. One night loud music was played across...
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1 Helpful vote
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Response from Maria Eugenia Ucañan, General Manager at Los Itzaes Hotel
Responded Mar 4, 2020
Dear Diana, Thank you for taking the time to write us a review. We are delighted to hear you enjoyed our location and amenities, and of course our staff is always ready to assist you however we can. We hope to see you again soon. Regards
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Tour33813084103 wrote a review Jan 2020
1 contribution1 helpful vote
We have been to playa del carmen several times and have always stayed some place different. We will. E going back to this hotel. They take care in the property they take care of their guest and do everythongctheu can to help you. We enjoyed our trip completely. It is a wonderful smaller hotel right in the middle of everything with out being right in the middle of everything 😁 beautiful place and well taken care of. Cant say enough about how they do everything they can to male your stay great.
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Traveled as a couple
1 Helpful vote
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Response from mauge27, Gerente at Los Itzaes Hotel
Responded Feb 4, 2020
Dear Tour33813084103, Thank you for taking the time to write a review about your vacations with us. We are happy to read that you enjoyed your stay in our hotel. Indeed, our location, in the heart of Playa del Carmen, allows our guests to enjoy the beach and the 5th Avenue, without being in the middle of it. We are delighted to know that you appreciate our service and would like to come back. Please send us an email at reservas@lositzaeshotel.com when you want to return, as we have special rates for repetitive guests. Regards, Maria Eugenia
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Anne P wrote a review Jan 2020
2 contributions2 helpful votes
Simple and clean hotel in a great location. Staff was very friendly and helpful. Rooms are simple but it was nice having a small frig. Bathroom was large compared to other hotels I looked at. Security at night was very Professional as well.
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Traveled solo
Room Tip: AC worked great! Bathroom was large. Nice balcony for view.
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1 Helpful vote
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Response from mauge27, Gerente at Los Itzaes Hotel
Responded Jan 9, 2020
Thank you Anne for taking the time to write us a review. We are happy to read you were happy with our staff, and you enjoyed our rooms. We hope to see you again soon, and don't hesitate to contact us at reservas@lositzaeshotel.com for special prices for recurrent guests. Regards, Maria Eugenia
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Dream16366887944 wrote a review Jan 2019
Santa Rosa, California1 contribution
The junior suite was beautiful. the only downside I was on the top floor facing the street and the noise level at night from nearby nightclubs was very loud into the wee hours of the morning. Otherwise the stay was great and the hotel staff were very kind and helpful.
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Review collected in partnership with this hotel
Date of stay: November 2018Trip type: Traveled solo
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Response from mauge27, Gerente at Los Itzaes Hotel
Responded Jan 22, 2019
Hello Dream, Thanks for your review. We are glad you had an amazing stay and rest assure that we are working on controlling the noise from the bars outside. Best regards, Maria Eugenia
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PRICE RANGE
$47 - $89 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel los itzaes
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
16
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Frequently Asked Questions about Los Itzaes Hotel
Which popular attractions are close to Los Itzaes Hotel?
Nearby attractions include Quinta Avenida (0.1 miles), Playacrawl (0.2 miles), and 3D Museum of Wonders (0.05 miles).
What are some of the property amenities at Los Itzaes Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Los Itzaes Hotel?
Guests can enjoy free breakfast and a snack bar during their stay.
Is parking available at Los Itzaes Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Los Itzaes Hotel?
Conveniently located restaurants include Harry's, Nørdic, and Zitla.
Are there opportunities to exercise at Los Itzaes Hotel?
Yes, guests have access to a pool and a sauna during their stay.
Does Los Itzaes Hotel have an airport shuttle?
Yes, Los Itzaes Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Los Itzaes Hotel located near the city center?
Yes, it is 0.4 miles away from the center of Playa del Carmen.
Are pets allowed at Los Itzaes Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Los Itzaes Hotel?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Los Itzaes Hotel?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (0.6 miles).