Los Itzaes Hotel
Avenida 10 Lote 3 Esq. 6 bis, Playa del Carmen 77710 Mexico
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About
#94 of 779 hotels in Playa del Carmen
Location
4.7
Cleanliness
4.8
Service
4.5
Value
4.5
Los Itzaes Hotel is a recently renewed boutique hotel in the heart of Playa del Carmen, only steps away from the famous Quinta Avenida. Inside this colonial style hotel, you will find 16 spacious rooms, each with a small balcony where you can do some sightseeing as well as relax and enjoy what will sure be an unforgettable experience.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Pool
Sauna
Free breakfast
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Snack bar
Car hire
Meeting rooms
Solarium
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun terrace
24-hour front desk
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quaint
Centrally Located
Languages Spoken
English, French, Spanish
Location
Avenida 10 Lote 3 Esq. 6 bis, Playa del Carmen 77710 Mexico
Name/address in local language
Los Itzaes Hotel
Getting there
Great for walkers
Grade: 100 out of 100
100
348 Restaurants
within 0.3 miles
251Reviews9Q+A21Room tips
Reviews
Traveler rating
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+1
Second time staying here and again my stay was perfect. This is a great off the radar hotel to base yourself when staying in Playa Del Carmen. Not only is it very affordable, but it has everything you'll need for your stay, from strong WiFi, to hot shower water, Netflix, and more. I can't recommend Los Itzaes Hotel enough. The location is it's strongest selling point.
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Date of stay: September 2023Trip type: Traveled with family
Room Tip: No water in the room but there is a mini fridge. You can find filtered water at the reception...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The hotel itself is quite nice and very clean. A bit rundown but I think that only adds to the rustic charm of it. The staff is very friendly and only a few of them speak English which is fine. The AC is great and the mini fridge is a must as we have to go out and buy water every day. Since we don’t have a choice about the water, I think it should have been supplied by the hotel. Also, it would have been nice if coffee were available in the room or even the lobby as was described in the amenities when we booked. We booked for 16 nights so it gets a little tiring to have to dress to go out every morning just for coffee. My main reason for the 3 star review is the noise at night. The music from the neighbouring bars goes on all night long so not much sleep for us. I know that is not the hotel’s fault but I wish the previous reviews had emphasized this. If we had not prepaid the full unrefundable charge, we would have moved to another hotel a little further away from the party zone.…
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Unless you’re a party person, you may want something in a quieter neighborhood.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
This hotel is very well located 2 mins walk from the beach and about 5 minutes from the main ADO bus station. I personally found the hotel quiet enough. You will hear some music at times for other venues in the area at times, but the rooms for the most part are soundproof enough. The hotel itself is quiet and low key. What stands out is the cleanliness of this hotel and its amenities. The rooms are cleaned everyday and come equipped with hot shower water, an iron, excellent AC, hair dryer, mini fridge and addtional bedding and cushions. You are also provided with bars of soap and hair shampoo and conditioner, towels etc. Improvements: It's very clean, but the cleaners should clean the mirrors a bit more, and also consider changing the lamp shades which are quite old and stained. The hotel also has no elevator and the rooms come without bottled water. For guest arriving via international flights late at night, no drinkable water can be a problem. Lastly, a member of staff attempted to charge me for printing paper but waived the fee in the end. I don't think you should charge guests as it comes across quite tacky since this is not a budget hotel. Front desk staff are kind and professional. …
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Date of stay: January 2022Trip type: Traveled solo
Room Tip: I'd reccomend staying here. Its the perfect spot just off 5th Avenue.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Los Itzaes Hotel was just exactly what I needed. Spotlessly clean in the room. Comfortable bed. Genuinely friendly staff. My flight on Southwest was cancelled. I used to love SWA, now I kind of hate them from the black center of my heart. So I'm stuck in the airport and I fire off an email to Los Itzaes apologizing for not being there on time (a day late). They get back to me and says not to worry, I can come the next day. No charges, no hassle, just a simple "we took care of it, do you want to stay an extra night?" The pool is nice, it's on the roof so it's a bit warm, but it's a nice little pool (about 4' or 1Meter deep). The people are awesome. Maria, you were super helpful and friendly and I never felt like I was putting them out or asking them to do extra (I was). Only downside to this hotel is that it's on 10th Avenue and the terrible place next door insists on play terrible music at their terrible empty (never saw a single person in the place over 7 days) rooftop bar until 1 or 2 am. Just stop it. No one is there! But the thing of that is, it's also the good of the place. They aren't on 5th (thank goodness!) and they aren't loud themselves. They just have inconsiderate neighbors I suppose. If I come back to Playa, I'm probably staying at Los Itzaes.…
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Date of stay: October 2021
Rooms
Service
Sleep Quality
Room Tip: I had 306, you want to be on that side of the hotel, I think it's quieter.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Los Itzaes is close to everything. The staff is very accommodating, helpful & friendly. The hotel is very clean and lacks nothing. If you're looking for a quaint, boutique type hotel, I recommend it highly.
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Date of stay: February 2020
Location
Service
Sleep Quality
Room Tip: We faced the street and it was quiet 3 out of 4 night. One night loud music was played across...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Maria Eugenia Ucañan, General Manager at Los Itzaes Hotel
Responded Mar 4, 2020
Dear Diana, Thank you for taking the time to write us a review. We are delighted to hear you enjoyed our location and amenities, and of course our staff is always ready to assist you however we can. We hope to see you again soon. Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have been to playa del carmen several times and have always stayed some place different. We will. E going back to this hotel. They take care in the property they take care of their guest and do everythongctheu can to help you. We enjoyed our trip completely. It is a wonderful smaller hotel right in the middle of everything with out being right in the middle of everything 😁 beautiful place and well taken care of. Cant say enough about how they do everything they can to male your stay great.
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from mauge27, Gerente at Los Itzaes Hotel
Responded Feb 4, 2020
Dear Tour33813084103, Thank you for taking the time to write a review about your vacations with us. We are happy to read that you enjoyed your stay in our hotel. Indeed, our location, in the heart of Playa del Carmen, allows our guests to enjoy the beach and the 5th Avenue, without being in the middle of it. We are delighted to know that you appreciate our service and would like to come back. Please send us an email at reservas@lositzaeshotel.com when you want to return, as we have special rates for repetitive guests. Regards, Maria Eugenia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Simple and clean hotel in a great location. Staff was very friendly and helpful. Rooms are simple but it was nice having a small frig. Bathroom was large compared to other hotels I looked at. Security at night was very Professional as well.
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Traveled solo
Room Tip: AC worked great! Bathroom was large. Nice balcony for view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from mauge27, Gerente at Los Itzaes Hotel
Responded Jan 9, 2020
Thank you Anne for taking the time to write us a review. We are happy to read you were happy with our staff, and you enjoyed our rooms. We hope to see you again soon, and don't hesitate to contact us at reservas@lositzaeshotel.com for special prices for recurrent guests. Regards, Maria Eugenia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The junior suite was beautiful. the only downside I was on the top floor facing the street and the noise level at night from nearby nightclubs was very loud into the wee hours of the morning. Otherwise the stay was great and the hotel staff were very kind and helpful.
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Review collected in partnership with this hotel
Date of stay: November 2018Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from mauge27, Gerente at Los Itzaes Hotel
Responded Jan 22, 2019
Hello Dream, Thanks for your review. We are glad you had an amazing stay and rest assure that we are working on controlling the noise from the bars outside. Best regards, Maria Eugenia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is perfectly situated in Avenida 10 a short distance walk from 5 Avenida. The staff were super friendly and very accommodating. The customer service is first class, they are super friendly and were willing to help us in everything from tours to simple parking. The hotel is small which is great because they are able to properly meet your needs. The rooms are amazing and super clean. A spacious room with Air conditioner, balcony and a stunning view. The rooms are properly taken cared of.More importantly the hotel follows a sustainable responsibility which is most welcome. The roof top pool was a welcomed surprise as it gave one privacy and it allowed for perfect sun bathing. Overall this hotel is an amazing stay and I highly recommend it to anyone.
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Review collected in partnership with this hotel
Date of stay: September 2018Trip type: Traveled with family
Room Tip: Quieter rooms at the back of the building
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Maria Eugenia U, Gerente at Los Itzaes Hotel
Responded Sep 24, 2018
Thank you Tursgonzalez for your kind review. We take great pride on our friendly staff and spacious rooms. Our goal is to be one day an eco friendly hotel, and we are happy that what we are doing right now didn't go unnoticed. Hope we get the opportunity to have you again with us, Regards, Maria Eugenia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Frindly staff, clean, confortable, pretty close to 5th avenue, but far away from mess, good and cheap pizza in front and lot of facilities around (restaurants, exchange money, markets, pharmacy, etc). I trully recommend.
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Date of stay: July 2018Trip type: Traveled with friends
Value
Service
Sleep Quality
Room Tip: If you have heavy luggages, choose 2nd floor because doesn't have elevator.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Maria Eugenia U, Gerente at Los Itzaes Hotel
Responded Jul 19, 2018
Dear Sdario, Thank you for your comments, we appreciate your positive feedback about our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Regards,,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Playa del Carmen area.
PRICE RANGE
$71 - $107 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel los itzaes
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
16
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Frequently Asked Questions about Los Itzaes Hotel
Which popular attractions are close to Los Itzaes Hotel?
Nearby attractions include Quinta Avenida (0.1 miles), Playacrawl (0.2 miles), and L'Ambassade (0.1 miles).
What are some of the property amenities at Los Itzaes Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Los Itzaes Hotel?
Guests can enjoy free breakfast and a snack bar during their stay.
Is parking available at Los Itzaes Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Los Itzaes Hotel?
Conveniently located restaurants include Osteria De Roma, Po Thai Restaurant, and Señor Frog's Playa del Carmen 5ta y 8va.
Are there opportunities to exercise at Los Itzaes Hotel?
Yes, guests have access to a pool and a sauna during their stay.
Does Los Itzaes Hotel have airport transportation?
Yes, Los Itzaes Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Los Itzaes Hotel located near the city center?
Yes, it is 0.4 miles away from the center of Playa del Carmen.
Are pets allowed at Los Itzaes Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Los Itzaes Hotel?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Los Itzaes Hotel?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (0.6 miles).