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Los Itzaes Hotel

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Los Itzaes Hotel
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103 Reviews from our TripAdvisor Community

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Showing 48: English reviews
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 4, 2016

The first time my girlfriend and I visited Playa Del Carmen, we knew we would be back. We loved the weather, food, shopping, and overall vibe. We stayed at a few places our first visit (we always come for 2 weeks) and we found Los Itzaes. We've been back and stayed at Los Itzaes the entire time the last three... More 

Review collected in partnership with this hotel

Helpful?
Thank CodyEatsWorld
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Hi Cody! Thank you for taking the time to write this review. We are happy you like our location, we actually consider it one of our best assets, as well as our spacious rooms. We have 16 rooms in total, and because of that, even when we are full, you won't feel it been too crowded. We hope to see... More 

Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 2, 2016

Great property with beautiful rooms. The interior of the hotel is covered with lush hanging vines. Every room has its own private balcony. Stayed in 304. There were 3 beautiful balconies. A bit close to the 12 which is either good or bad depending upon the kind of trip you're having

Review collected in partnership with this hotel

Helpful?
1 Thank matthew m
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Thank you Matthew for you comments. We are glad you like the decoration in the hotel. Maria More 

Beijing
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed March 27, 2016

We just spent a great week in PDC with our family, and stayed at Los Itzeas. Pluses: 1. Location was unbeatable, just a block from Avenida 5 and only a 10 minute walk to the beach. Good restaurants within a 5 minute walk. 2. Rooms were very clean and well kept up during our stay. 3. Staff was quite accommodating... More 

Helpful?
1 Thank GreatWallTraveler
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Thank you for taking the time to write us a review. We are glad that you like our location, we think is perfect for those who want to be near the beach but not in the middle of the 5ta Avenida. If you are a light sleeper, you can tell us in advance and we'll try to give you a... More 

Dearborn, Michigan
Level Contributor
45 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 17, 2016

Stayed in corner room..208. Had an initial problem with wifi reception, but they adjusted the antenna and took care of the problem. Room was very spacious and clean.. Good size bathroom, large shower. Free breakfast is very basic.. Toast, yogurt and cereal. We ended up eating at one of the little restaurants around the corner. Nice size pool on the... More 

Helpful?
Thank Ed H
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Hello Ed, First of all, sorry about the wifi. Sometimes we move the antenna when cleaning the plants. I am glad that it was resolve quickly. We do offer only a Continental breakfast, but have many options around in case you want something bigger. I am happy that you enjoyed the pool, the rooms and our location. Thank you for... More 

Balgonie, Canada
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed March 8, 2016

What a beautiful hotel! Staff was amazing. Rooms are clean, spacious & tastefully decorated. Roof top pool was a nice place to sit. The greenery in the lobby area reaches up to the top floor and is so beautiful. Continental breakfast every morning was nice to have. Would recommend staying here to anyone. Close to all the action and beaches... More 

Helpful?
Thank HLMatt
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Hello HLMatt, Thank you for the nice comments! We are happy you enjoyed the hotel, our facilities and our staff. Best regards, Maria More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 4, 2016

Rooms were just OK in a Holiday Inn kind of way. Clean and average size. Hot water is set a low temp and we had a day where it ran cold. Entire hotel except rooms have no air conditioning. There are 3 floors and no elevators. Lugging luggage (yourself) up 44 stairs is no picnic. Hotel lacks proper signage and... More 

Helpful?
Thank Skip S
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Hello Skip, I am sorry that we couldn't met and exceed your expectations. Usually guests love the plants hanging from the third floor to the breakfast area, and that is why we kept them when we renew the hotel. We try not to overburden the hotel with decoration, but would love to hear any suggestions you can give us. I... More 

Madrid, Spain
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed February 17, 2016

Our room was spacious and bright, also very clean. The shower is awesome too. The location is ideal, being centrally located, very close to the 5th avenue. The rooftop pool is also very nice and the staff friendly and accommodating. The only negative point is the breakfast, which is quite basic, but you can easily solve this by breakfasting in... More 

Helpful?
Thank Estevam S
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Thank you Estevam for leaving us your comments. We are glad that you liked our location (which is close to the 5ta avenida, Walmart and beach), pool and staff. About the breakfast, it is a continental breakfast, but we also offer the possibility to pay a little extra and get a buffet breakfast at Ipanema's Grill, which is only 2... More 

San Diego, California
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 15, 2016 via mobile

Will come back again and would recommend to anyone. This great little hotel is located close to the beach and shopping and the staff is amazing. The manager goes out of her way to make sure your stay is good and the staff overall is friendly andwelcoming.

Helpful?
Thank ctm50t
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Thank you for your comments! I am glad you appreciate our efforts; we are always trying to make our guests feel special. Best regards, Maria Eugenia More 

Michigan
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed February 3, 2016

We are still here and loving it!! Rooms are spotless and staff is super friendly and helpful-Location is excellent! In the middle of everything but our room is very quiet at night. Rooftop pool is pristine and feels very private. Excellent choice in a tiny boutique hotel.

Helpful?
Thank jozeejo
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Hi Jozeejo, We are so glad you liked our hotel. We try hard to make every guest feel welcome and happy with their stay. Kind regards More 

United Kingdom
Level Contributor
180 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 stars Reviewed January 24, 2016 via mobile

We booked Los Itzaes hotel fairly last minute after finding out the hotel we planned to stay at had major construction in front of it. We were pleasantly surprised with our choice! The hotel is located centrally just 1 road behind 5th avenue, and although it was full we rarely saw other guests, and had the rooftop pool to ourselves... More 

Helpful?
1 Thank Pyramid160
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Hello Pyramid160, Thank you for taking the time to write a complete review. Since we only have 16 rooms, you will not see the hotel too crowded and we can provide a more personal service and our service is one of the things we are most proud about :) Hope that we'll get the chance to see you again soon,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Breakfast
  • Dry Cleaning
Official Description (provided by the hotel)
Los Itzaes Hotel is a recently renewed hotel in the heart of Playa del Carmen, only steps away from the famous Quinta Avenida.Inside this colonial style hotel, you will find 16 spacious rooms, each with a small balcony where you can do some sightseeing as well as relax and enjoy what will sure be an unforgettable experience. ... more   less 

Additional Information about Los Itzaes Hotel

Address: Avenida 10 Lote 3 Esq. 6 bis, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $89 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Los Itzaes Hotel 3*
Number of rooms: 16
Reservation Options:
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Also Known As:
Hotel Los Itzaes
Los Itzaes Hotel Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#60 On the Beach Hotel in Playa del Carmen
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