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Los Itzaes Hotel is a recently renewed boutique hotel in the heart of Playa del Carmen, only steps away from the famous Quinta Avenida. Inside this colonial style hotel, you will find 16 spacious rooms, each with a small balcony where you can do some sightseeing as well as relax and enjoy what will sure be an unforgettable experience.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Quaint
Languages Spoken
English, French, Spanish
Location
Avenida 10 Lote 3 Esq. 6 bis, Playa del Carmen 77710 Mexico
Name/address in local language
Los Itzaes Hotel
4.5 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
The hotel is located in the center and close to many restaurants, shops and businesses that you can easily access, the famous 5th Avenue is just one block away and the beach is two blocks away, everything you may need is at hand.
The staff was very attentive to us at all times, they looked for a way to make us feel at home, the girls at the reception supported us with all the questions we had and with very good recommendations that we always enjoyed. As for the cleaning staff, the girl who attended to us throughout the stay always left the room clean and well-appointed.
All areas of the hotel are well maintained, the pool is perfect for hanging out, it is very rare that you find it with more guests so it is practically as if you had it to yourself. The decorations are very in accordance with the theme and in the Lobby area there is a part with leaves that fall almost to the floor and they really look beautiful.
I highly recommend it to come with family, couples or friends, I would definitely return later.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is very well located 2 mins walk from the beach and about 5 minutes from the main ADO bus station.
I personally found the hotel quiet enough. You will hear some music at times for other venues in the area at times, but the rooms for the most part are soundproof enough. The hotel itself is quiet and low key.
What stands out is the cleanliness of this hotel and its amenities. The rooms are cleaned everyday and come equipped with hot shower water, an iron, excellent AC, hair dryer, mini fridge and addtional bedding and cushions. You are also provided with bars of soap and hair shampoo and conditioner, towels etc.
Improvements: It's very clean, but the cleaners should clean the mirrors a bit more, and also consider changing the lamp shades which are quite old and stained. The hotel also has no elevator and the rooms come without bottled water. For guest arriving via international flights late at night, no drinkable water can be a problem. Lastly, a member of staff attempted to charge me for printing paper but waived the fee in the end. I don't think you should charge guests as it comes across quite tacky since this is not a budget hotel.
Front desk staff are kind and professional.
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Date of stay: January 2022Trip type: Traveled solo
Room Tip:I'd reccomend staying here. Its the perfect spot just off 5th Avenue.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have been to playa del carmen several times and have always stayed some place different. We will. E going back to this hotel. They take care in the property they take care of their guest and do everythongctheu can to help you. We enjoyed our trip completely. It is a wonderful smaller hotel right in the middle of everything with out being right in the middle of everything 😁 beautiful place and well taken care of. Cant say enough about how they do everything they can to male your stay great.
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from mauge27, Gerente at Los Itzaes Hotel
Responded Feb 4, 2020
Dear Tour33813084103, Thank you for taking the time to write a review about your vacations with us. We are happy to read that you enjoyed your stay in our hotel. Indeed, our location, in the heart of Playa del Carmen, allows our guests to enjoy the beach and the 5th Avenue, without being in the middle of it. We are delighted to know that you appreciate our service and would like to come back. Please send us an email at reservas@lositzaeshotel.com when you want to return, as we have special rates for repetitive guests. Regards, Maria Eugenia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel itself is quite nice and very clean. A bit rundown but I think that only adds to the rustic charm of it. The staff is very friendly and only a few of them speak English which is fine. The AC is great and the mini fridge is a must as we have to go out and buy water every day. Since we don’t have a choice about the water, I think it should have been supplied by the hotel. Also, it would have been nice if coffee were available in the room or even the lobby as was described in the amenities when we booked. We booked for 16 nights so it gets a little tiring to have to dress to go out every morning just for coffee. My main reason for the 3 star review is the noise at night. The music from the neighbouring bars goes on all night long so not much sleep for us. I know that is not the hotel’s fault but I wish the previous reviews had emphasized this. If we had not prepaid the full unrefundable charge, we would have moved to another hotel a little further away from the party zone.
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip:Unless you’re a party person, you may want something in a quieter neighborhood.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Second time staying here and again my stay was perfect. This is a great off the radar hotel to base yourself when staying in Playa Del Carmen. Not only is it very affordable, but it has everything you'll need for your stay, from strong WiFi, to hot shower water, Netflix, and more. I can't recommend Los Itzaes Hotel enough. The location is it's strongest selling point.
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Date of stay: September 2023Trip type: Traveled with family
Room Tip:No water in the room but there is a mini fridge. You can find filtered water at the reception...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The location was perfect! Everything was extremely clean, large rooms and friendly staff. Really good base to walk around Playa del Carmen and travel to other towns. The hotel is a bit old but still has its charm, the water presión out room wasn’t great but no big deal. Some nights you could really hear the music from the venues on Quinta but the hotel was still great. Will definitely recommend!
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Miriam Ucanan, Owner at Los Itzaes Hotel
Responded Feb 19, 2024
Hi Maharani-ha, Thank you for your review, we are happy to read you enjoyed our location, our amenities and friendly staff. We are trying to work on the water pressure, we encounter some issues last week and we are trying hard to work on it, while being fully booked. Thank you for your patience. Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Los Itzaes Hotel was just exactly what I needed. Spotlessly clean in the room. Comfortable bed. Genuinely friendly staff.
My flight on Southwest was cancelled. I used to love SWA, now I kind of hate them from the black center of my heart. So I'm stuck in the airport and I fire off an email to Los Itzaes apologizing for not being there on time (a day late). They get back to me and says not to worry, I can come the next day. No charges, no hassle, just a simple "we took care of it, do you want to stay an extra night?"
The pool is nice, it's on the roof so it's a bit warm, but it's a nice little pool (about 4' or 1Meter deep).
The people are awesome. Maria, you were super helpful and friendly and I never felt like I was putting them out or asking them to do extra (I was).
Only downside to this hotel is that it's on 10th Avenue and the terrible place next door insists on play terrible music at their terrible empty (never saw a single person in the place over 7 days) rooftop bar until 1 or 2 am. Just stop it. No one is there!
But the thing of that is, it's also the good of the place. They aren't on 5th (thank goodness!) and they aren't loud themselves. They just have inconsiderate neighbors I suppose.
If I come back to Playa, I'm probably staying at Los Itzaes.
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Date of stay: October 2021
Rooms
Service
Sleep Quality
Room Tip:I had 306, you want to be on that side of the hotel, I think it's quieter.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is very beautiful, what I still like are the natural plants that fall from the third floor. The reception staff is very attentive as are the maids. Everyone is always willing to help you, especially where to eat. It is a small hotel with an excellent location.
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Date of stay: May 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Everything is fabulous, highly recommended. Attention, cleanliness, comfort, really satisfied. Its location is the best, close to 5th Avenue, restaurants, shops, areas of interest, ferry dock, in short our experience was super.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:Disfruten cada momento
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Simple and clean hotel in a great location. Staff was very friendly and helpful. Rooms are simple but it was nice having a small frig. Bathroom was large compared to other hotels I looked at. Security at night was very Professional as well.
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Traveled solo
Room Tip:AC worked great! Bathroom was large. Nice balcony for view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from mauge27, Gerente at Los Itzaes Hotel
Responded Jan 9, 2020
Thank you Anne for taking the time to write us a review. We are happy to read you were happy with our staff, and you enjoyed our rooms. We hope to see you again soon, and don't hesitate to contact us at reservas@lositzaeshotel.com for special prices for recurrent guests. Regards, Maria Eugenia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello,
We do have rooms with 2 double beds.
About the music, it depends on when are you coming. Usually it gets pretty loud on high season such as Easter or Christmas/New Year. On low season such as May, June, September or October it isn't that loud.
Hello Gema,
We are only 2 blocks away from the beach and 1 block away from the 5ta Avenida, so I think we are definitly an ideal choice.
Hope to see you soon!
Maria Ucañan
Los Itzaes Hotel
London, United Kingdom231 contributions84 helpful votes
"No water in the room but there is a mini fridge. You can find filtered water at the reception desk.
Make the most of the roof top terrace.
Don't forget to turn off the AC. 😊"
There are more places to choose from in the Playa del Carmen area.
PRICE RANGE
$53 - $98 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel los itzaes
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
16
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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