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Viceroy Riviera Maya

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946 Reviews from our TripAdvisor Community

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Showing 878: English reviews
Sumter, South Carolina
1 review
5 of 5 stars Reviewed September 16, 2013

We had an amazing stay from Aug 26-Sept 1, 2013! It was for our Honeymoon and we thoroughly enjoyed every moment. We were greated by Albuerto Corona, who was extremely professional and courteous. The entire staff was hospitable and willing to go the extra mile. Jose, Pepe, Francisco, Salvador, Polo, and everyone else made our stay wonderful and memorable. The... More 

Helpful?
Thank Philip S
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear Philip S, Thank you sharing the comments regarding your recent stay at our jungle refuge. We are very happy to hear the excellent comments regarding our staff. Each one of us is always pending to offer a unique experience to our guests. Our Villas offer not only privacy and spacious areas to relax but also the opportunity to be... More 

Boston, Massachusetts
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 12, 2013

As a seasoned traveler of luxury resorts, this by far exceeded my expectations. The service was unbelievable. The staff was literally at our beck and call, going out of their way to cater to us. They were friendly, kind, personable and wonderful. The food was great. We ordered expertly made cocktails and delicious snacks brought right to our beach chairs... More 

Helpful?
Thank lauren a
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear lauren a, Thank you for taking the time to post your review about your recent stay at our jungle refuge. We are happy that you enjoyed your stay and that our property suited your needs. Being a little bit away from Playa del Carmen, helps us to have the relaxed and quiet atmosphere that our guests enjoy so much.... More 

Hudson, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 6, 2013

i am late writing this review of our stay over labor day weekend (august 30 - september 02, 2013) but i can tell you our experience was top-notch, despite the rain. this was my husband's and my third trip back to this resort because we love it so much. we were eager to share the resort with our friends on... More 

Helpful?
1 Thank ciaran r
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear ciaran r, Thank you for your posting such great comments about your experience at Viceroy Riviera Maya. Our settings amongst the trees certainly create a tranquil feeling and provide the unique experience to see the monkeys at the top of the trees. Our natural landscaping provides an ambience where our guests can enjoy the quiet and privacy they are... More 

Long Beach, California
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 5, 2013

I just returned from 5 nights at the Viceroy and my experience was everything I wanted and then some, even with two days of constant rain. We arrived in the evening and we were escorted through the softly lit maze to our very secluded Villa, #15. (great location) The pool, the room and the outdoor show - perfect. I never... More 

Helpful?
Thank LisaZzanz
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear LisaZzanz, We are grateful for your very positive review and want to thank you for taking the time to post your comments. Our staff enjoy very much interacting with our guests and strive to provide the best service possible. Our natural surrounding offer the unique opportunity to see iguanas and coconuts, birds and lizards, even crabs that come out... More 

New York City, New York
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 4, 2013

The experience at the Viceroy Riviera Maya can rarely be matched. The hotel itself is built into a jungle that is replete with lush green walkways, waterfalls, beautiful villas (all with their own plunge pool), and a gorgeous beach and restaurant. While many hotels can boast about beautiful grounds, what sets the Viceroy apart is the service. They are some... More 

Helpful?
Thank Anoush d
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear Anoush d, Thank you very much for sharing your comments; we are thrilled that you have enjoyed so much your stay. Our setting and Villas are really unique; you can relax in your private plunge pool, enjoy the outdoor shower or relax in one of our swing beds with an amazing view of the beach. Our staff is willing... More 

Little Rock, Arkansas
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed September 3, 2013

My husband and I spent three nights October 2012 for our anniversary and my birthday. The entire experience was wonderful. We were in room 55 which is a beach view room with a plunge pool. The service was five star. Why is it five star? No. 1 No front desk. You drive up and Luis is waiting for you with... More 

Helpful?
3 Thank PamAndJoshTravel
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear PamAndJoshTravel, We do appreciate your review and thank you for it. It is wonderful that you chose Viceroy Riviera Maya for your Anniversary and your birthday, we are so happy you enjoyed your stay with us. At our jungle refuge you can be as busy or relaxed as you want to be in a very tranquil and beautiful setting.... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 24, 2013

Not impressed. We love other Viceroy hotels and were expecting a better experience. The service was sub par and would not stay here again. There are several places we enjoy more while in Playa including hotel Reve and the mosquito blue (downtown playa). We actually prefer the mosquito blue not on the beach bc it is a bit cozier. Prices... More 

Helpful?
3 Thank AMS093
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear AMS093, It’s always difficult when a guest compares our unique jungle resort to Viceroy hotels in urban locations and the city experiences they offer. Our website quite clearly explains our ambience is a lush jungle setting on the shore of the beautiful Caribbean. We encourage everyone to explore our website thoroughly before visiting to get a feel for the... More 

El Campo, Texas
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 20, 2013

From the moment we arrived we were treated like royalty. Our villa was not ready so we changed at the spa and headed to the beach. We never had to leave the beach for any reason. We booked our excursions while enjoying the sun. They arranged everything. The food was excellent! Our personal waiter "Pepe" was by far the best.... More 

Helpful?
4 Thank Crystal M
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear Crystal M, Thank you for choosing Viceroy Riviera Maya. We are delighted you enjoy your visit with us! We are extremely proud of our dedicated staff and our guests always rave about their service. We strive to give each of our guests a truly unique experience. Thank you again for your kinds words and visit. We look forward to... More 

Weston, Florida
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 14, 2013

I'm so surprised by the recent reviews (the most recent two which seem to be written by the same couple) because we had such a positive experience July 11-14, 2013. We coordinated with the hotel for airport transfer and in both directions the van was waiting for us and courteous. The staff were warm and welcoming and attentive, but not... More 

Helpful?
4 Thank efsilverman
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear efsilverman, I really appreciate that you have taken the time to share the comments about your experience at Viceroy Riviera Maya. We try to provide to our guests a wonderful experience from the moment they arrive at our jungle refuge. Our Villas located amidst the vegetation and close to the beach area, offered comfort and amenities enhanced by the... More 

Chicago, Illinois
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
1 of 5 stars Reviewed August 13, 2013

Ugh, what an experience. I would never stay here again. Do yourself a favor and dont stay here...seriously, dont do it. You can thank me later. There are several bugs in the villas...cockroaches (big like quarter size), mosquitoes everywhere, spiders, lizards and ants in the bed (two separate villas had ants in the bed...this must be a problem). Yes, I... More 

Helpful?
9 Thank Sleopold22
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear SLeopold22: Our first objective is to ensure every guest a truly amazing experience. The great majority of our guests are couples like yourself, here to enjoy a romantic escape. Most are not only “wowed” by their stay, but their reviews reflect their memorable experiences. We hope that guests with questions about our resort will take the time to talk... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Multilingual Staff
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. As Riviera Maya’s #1 resort in Conde Nast Traveler’s 2011 Readers’ Choice Awards, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures. ... more   less 

Additional Information about Viceroy Riviera Maya

Address: Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $453 - $998 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Viceroy Riviera Maya 4.5*
Number of rooms: 41
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Also Known As:
Viceroy Riviera Maya Hotel Playa Del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Ikal Del Mar
Viceroy Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#8 Business Hotel in Playa del Carmen
#8 Top resorts Hotel in Playa del Carmen
#9 Spa Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
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