Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. Named as one of the Top 100 Hotels in the World in the Travel + Leisure World’s Best Awards, Viceroy Riviera Maya offers world-class amenities, personalized pampering, exquisitely appointed standalone villa accommodations with private patios and plunge pools. Indulge in the resort’s refined Mexican cuisine accented with international touches at La Marea or take in the ocean views from Coral Restaurant + Bar. Mayan influences abound throughout the property, from the Mayan Blessing performed on arrival to the Mayan healing techniques offered at the award-winning spa.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Boutique
Luxury
Languages Spoken
Spanish
Location
Playa Xcalacoco Frac 7, Playa del Carmen 77710 Mexico
Name/address in local language
Viceroy Riviera Maya A Luxury Villa Resort
4.7 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Viceroy Riviera Maya is often celebrated for its luxurious amenities, including private villas with plunge pools and an exceptional spa, set amidst a lush and serene environment that many find perfect for tranquility and romance. While travelers consistently praise the resort's cleanliness and the staff's attentive service, some caution about the high costs of certain in-room items and services.
The rooms are generally admired for their intimacy and appointments, though noise and occasional maintenance issues have been noted.
Atmosphere
Tranquil
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
World-class
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I spent 4 days here and it was a great experience. The service is unmatched - all the employees are friendly, attentive and very prompt. When i couldnt locate my driver at the airport( due to the business of cancun airport outside) they called him straight away and did not hang up until they had contacted him and provided me with an update.
When you arrive - you are greeted with a welcome drink and a tour of the room. They will even provide you with handmade soap in addition to the ROIL toiletries in the room. Food at the restaurant was great everyday as well as room service. Beautiful beaches and extra beach shoes provided as well as towels Only complaint is that the gift shop is more expensive than expected.
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Date of stay: December 2023Trip type: Traveled solo
Room Tip:Very quiet - more for lounging/ relaxing
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VICEROY RIVIERA MAYA, General Manager at Viceroy Riviera Maya A Luxury Villa Resort
Responded Dec 21, 2023
Dear Sao915, Thank you for sharing your experience at Viceroy Riviera Maya, we are proud of the genuine service of our colleagues since they are the ones who create unique experiences for each of the guests and we are pleased to know that you were able to live the experience. We hope to see you soon and happy holidays, Pedro Lara, General Manager
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The hotel itself is beautiful and sophisticated, with every amenity one could need for a comfortable stay. The staff are warm and accommodating, adding to the welcoming atmosphere. Be aware that the drive up is on an unpaved road with quite a few potholes, so plan accordingly. It does not have the large touristic vibe of the other hotels on the beach in this area.
The dining experience was great—food was delicious and thoughtfully prepared, though on the pricier side. One thing to note is that this hotel seems to be a popular spot for honeymooners, which adds a romantic vibe to the ambiance.
My only real critique is the cost of in-room extras. For instance, a medium-sized bottle of Fiji water was priced at $18, and each Nespresso pod came in at $4, which felt excessive.
Overall, this is a lovely place to stay with exceptional service, but be prepared for premium pricing on in-room items.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya A Luxury Villa Resort
Responded Nov 4, 2024
Dear kfrobertsSF, We appreciate you taking the time to share your experience at Viceroy Riviera Maya. It has been a pleasure to serve you during your visit and we hope to have your preference on your next visit to the Riviera Maya. Best regards, Pedro Lara, General Manager
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We stayed for 2 weeks and have to say everything about this hotel is top draw. The staff are incredible - can't shout out everyone but from Joel front of house to Carlos the Service Manager to Pepe around the pool / beach area the staff were truly amazing! They remember your names and everything is very personalized. Breakfasts are consistently high quality and the lunch/evening menus are sufficiently varied. The filet mignon was SO delicious we asked for it two nights later and they specially prepared it - it was as good as the first time! Prices are at the top end, but having spent 2 weeks prior to this stay near Tulum you basically get what you pay for (as is always the case). Would we go again? Definitely. Would we go for 2 weeks? No. We'd go for a week because this place (with each room essentially in the jungle) is SO relaxing you start to want a bit more activity after a while. We did use the gym and there is also sauna / wellness facilities on hand. Overall an extremely nice experience and highly recommended!
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Date of stay: March 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya A Luxury Villa Resort
Responded 2 days ago
Dear JezEllis888, We appreciate you taking the time to share your recent stay. We are delighted to know that our staff pampered you and that you enjoyed our gastronomic experiences. Please do not hesitate in contact us back to book your next stay. All best Pedro Lara, General Manager
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We had an amazing stay at the Viceroy Riviera Maya. It is truly a private oasis in easily accessible Riviera Maya. We enjoyed it so much that we decided to stay at the resort for almost the entire trip.
FOOD: Despite the small size of the resort, the food is incredible and varies with the different theme nights at the Coral Restaurant. So you can easily eat at the resort all week. Yes even the Italian night was delicious!
SERVICE: I have not experienced more attentive service at a resort. Any request was met with ease, speed and grace. Each morning we were greeted by Rodrigo's cheerfulness at breakfast. The service at the pool/beach was particularly legendary. William, Jose and Pepe made every day great with cool towels, water, fresh fruit, sun glasses cleaning and cocktails.
ROOM: The room was a perfect mix of feeling both remote and luxurious with thatch roofs, streaming Internet TV's, fully stocked minibar and luxury baths.
The only minor concern we had was the Internet service in our villa was spotty with frequent disconnections.
Definitely highly recommended for a couples getaway!
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya A Luxury Villa Resort
Responded Jul 21, 2023
Dear Laexp, Thank you for your comments and observations. We are very happy to know that you enjoy our facilities and especially the service provided by our dear staff. We hope to be able to receive you soon in your oasis that is Viceroy Riviera Maya Regards. Pedro Lara, General Manager.
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Arriving at the resort, we got out of our SUV from the airport and were greeted by the staff, in this open area, cool breeze and shade from trees. We were given a local drink, I forgot what fruit was the base of the drink. The concept of being in a remote area was great so far. After checking-in they walked us to our room, it was like walking through a forest, we hoped it wouldn’t take us long to remember our way around the resort. Our room was just as we expected from reviewing the pictures on their site. My wife like the Lemon Grass soap that was hand cut for us when we first arrived to our room. That first night I found that there was one problem with the resort. The concept of being in a forest was tramped, as I heard loud music from the resort that was adjacent to the Viceroy. I would hear that noise every night, although I eventually just relaxed since I knew I would only be there for 7 days. Over the next few days, I notice that if we stayed out on are patio, we seemed to be next to some type of generator (it could have been something else). The concept of being in some jungle/forest was tromped by the resort being in too small of an area and too close to other resorts. Our room (#18 - Royal Villa with Private Plunge Pool and Deck) like many other rooms has only a rope as a deterrent to others entering our deck/patio area. Our bedroom and bath have these large doors, and you have to pull on one side to bring the doors together, to lock your rooms. I later found out that there are some rooms that have doors, the staff seem to indicate that those room are costlier, but I never tried to find out more details. My concern was that this was not mentioned, and perhaps I would have paid more or picked another resort. OK, the patio is, with the private pool, the Hammock, the beach chairs, and the outside bed couch was very nice, even if only protected by a rope. We also loved the outdoor shower. We enjoyed the breakfast at the Coral restaurant. It was great, with the view and breeze of the Caribbean Sea. Victor and others in the staff took good care of us every morning. A special thanks Arnesto (butler service) for his thoughtfulness, intelligence and patience for working through an issue with our trip to Cozumel, and any other issue we gave to him. It’s unfortunate that the lack of real estate kills the concept of remoteness, due to unwanted noise.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Ask about a door to your room if you want to go skinny dipping in your pool with your sweetheart.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VICEROY RIVIERA MAYA, General Manager at Viceroy Riviera Maya A Luxury Villa Resort
Responded Dec 18, 2023
Dear JimmyJamesEarl333, First of all, we appreciate the time to share your experience and your comments about our facilities and especially the service provided by our colleagues Victor and Ernesto who always seek to provide an intuitive service according to the needs of each guest. On the other hand, we are sorry that you experienced noise from the neighboring hotel, but we hope that it has not affected your overall experience of the hotel and that we have been able to make your visit a memorable experience and we can host you in the future. Happy holidays, Pedro Lara, General Manager
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I stayed 4 nights at the property for a business trip and I can't wait to come back with my wife for a romantic getaway. The hotel is a true gem in the middle of the jungle. My private villa was huge and I particularly loved my private pool, the outdoor shower and the tatched roof in the room. When I arrived my personal butler escorted me to the villa and offered me a delicious mezcal and two pieces of handmade soaps that smelled so good. The hotel is surrounded by nature and, everyday, while walking to the restaurant, I had the fortune to see either a turtle, or a spider monkey and even an agouti. The food at La Marea is just delicious and the staff is so attentive that I really felt at home since day one. I loved my stay at the Viceroy Riviera Maya and can't wait to come back.
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Review collected in partnership with this hotel
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya A Luxury Villa Resort
Responded Jul 11, 2024
Dear Jean S, Thank you for sharing your experience at Viceroy Riviera Maya, we are pleased to know that you were able to enjoy our jungle atmosphere and our personalized service. Please do not hesitate to contact us to book your next vacation in the Riviera Maya. All best, Pedro Lara, General Manager
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Exactly what a luxury boutique experience should be. With only 40 rooms, this intimate resort delivers a level of personalized attention that larger properties simply can't match. Our spacious villa exceeded all expectations, offering the perfect blend of luxury and privacy. The thoughtful layout and design made it feel like our own personal sanctuary within the gorgeous resort grounds.
The food was fantastic. Special mention must go to Carlos and Victor, whose outstanding service at the Coral restaurant elevated each dining experience to truly memorable. Their attention to detail (like our wine preferences) and genuine warmth made every meal feel special. Like I said, the service exceeded all expectations.
With just 40 rooms, the property maintains an exclusive, intimate atmosphere that made us feel like valued guests rather than just another room number.
My wife and I spent 7 nights here and I can honestly say we're already dreaming of our return. If you're looking for a perfect blend of luxury, privacy, and personalized service in a boutique setting, you can't go wrong. This is Mexican hospitality at its finest.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya A Luxury Villa Resort
Responded Dec 5, 2024
Dear Departure513150, We are delighted to know that you and your wife could enjoy our sanctuary. For us at Viceroy Riviera Maya it is a real pleasure to have guests like you, who enjoy the unique privacy of the jungle and the unique experiences we can offer you. It would be a pleasure for us to host you again in the near future. We wish you happy holidays. Pedro Lara, General Manager
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Excellent customer service with relaxing atmosphere. Overall great experience. The food was as expected however the service at all touch points exceeded expectations. Our spa experience was heavenly and we consider ourselves spa aficionados ☺️. Noise pollution from the adjacent properties was unfortunately distracting at times, especially on the weekend. But the villas are sound proof and it was not an issue inside.
We barely used the room pool as it was cold, lacked sun and was hard to keep clean. A daily pool cleaning and ability to control pool temp from room would be nice. Also, room AC fan made a horrible noice that maintenance was unable to resolve. But the room was nicely furnished and the bed was comfortable.
Of note, Airport was a chaotic experience. Recommend a private transfer and plenty of patience.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Rooms by the beach get more noise.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya A Luxury Villa Resort
Responded Mar 20, 2024
Dear carribeandreams, We appreciate you taking the time to share your experience with us at Viceroy Riviera Maya, we are glad to know that you enjoy our facilities, and the culinary and spa experiences. We appreciate as well you sharing with us the areas of improvement, rest assured we will work on the corresponding areas. We hope to see you back in the near future. Best regards, Pedro Lara, General Manager
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The Viceroy Riviera Maya exceeded my expectations, and we had the best time ever! We stayed here in February of 2023 for our honeymoon. Everything from the plunge pool in the room to the friendly staff and superb food was amazing. Admittedly, I was a bit apprehensive after I booked and saw the reviews about the rocky beach, but to those who really want to go swimming in the ocean while here, you don't have to worry at all. The resort is located on Xcalacoco Beach. Just google-image search will show you how pretty it is. The resort itself does face the rocky part, but all you have to do is walk about 200 feet to the right once on the beach, and it is sandy and so refreshing. The beautiful cabanas for resort guests were so comfortable. The rooms were extremely roomy and the restaraunts gave us the best food of our lives. We had such a great experience that I cried when we had to leave. I would highly recommend this to anyone planning a visit. Definitely keep in mind that there are no family-oriented activities, here, though, and you have to be 12 years old or older to vacation here.
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Date of stay: February 2023
Rooms
Location
Service
Room Tip:Definitely pay for the all-inclusive option. It is worth every penny
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VICEROY RIVERIA MAYA, Director General at Viceroy Riviera Maya A Luxury Villa Resort
Responded Mar 2, 2023
Dear lathamc9, We greatly value your review regarding your recent stay at our property. Superb words such as these inspire us to keep reaching new heights in exceeding the expectations of our guests. We are eager to have you again shortly and once again leave you in utter amazement because of the exquisite service provided during your stay at Viceroy Riviera Maya. Yours sincerely, Pedro Lara, General Manager.
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Just returned from a 10 night all inclusive holiday where there were 6 of us in our party, 4 adults, and 2 kids. The hotel was amazing. The rooms are lovely and the place is beautiful and the settings are great. The food was outstanding, and the different flavours were incredible. Lunch time mini burgers were the best I've ever tasted. Great theme night's and everything we tried was fabulous. Breakfast was fantastic as well. I could go on and on about the food it was so good.
The drinks options on the all inclusive was brilliant and branded products such as Grey Goose vodka, etc. So we were very happy.
The staff in the coral restaurants were brilliant especially Carlos Cime Fabian at Corel restaurant made our stay very special also Carla Pepe Mario Rodrigo. Jose who cleaned our glasses every day was so nice my boys took a shine to him and made sure he was mentioned as well.
Negative - minor things really but for the price you pay for this hotel these things shouldn't happen. We had reservations of an evening and our table for 6 wasn't ready nearly every night. The staff in the upstairs restaurant weren't as good as the corel restaurant they didn't do anything wrong as such but just not the same vibe/energy. Little things like someone spilt chocolate sauce on the floor in the evening and was still there at breakfast which should have been cleaned straight away. Minor things but the cost of this place these little details should be sorted. Other thing was we seen they do a mayan ritual when you arrive. We arrived late so understood we wouldn't get that but think they could have done this the following day so we never missed out on that experience.
We booked trips via the hotel so they have a lady that comes to the hotel to book and sort it. BE CAREFUL as we were over charged twice as when we asked she claimed its the interest rate. She quotes it in Dollars then we paid in Mexican money. I think she converts it from dollars to Mexican money so we paid around £150 more than we should have so wasn't happy at all with this as I think this is a way of her making more money which is out of order. Wouldn't book with her again.
Overall the holiday was amazing and I would definitely go back here.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VICEROY RIVIERA MAYA, General Manager at Viceroy Riviera Maya A Luxury Villa Resort
Responded Feb 22, 2024
Dear shP8838BK, Thank you for sharing your experience at Viceroy Riviera Maya, we appreciate all the positive comments about our gastronomic experiences and our colleagues; Likewise, we appreciate that you let us know the details that could have been better, rest assured that we will work on them. We hope to have the opportunity to stay with you on your next visit to Mexico. Warm regards, Pedro Lara, General Manager
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Its easy and the hotel will get it for you. I think its about $20 - I cant recall completely but whatever it was it was not a memorable amount! You can ask the hotel, their concierge is excellent.
There are more places to choose from in the Playa del Carmen area.
PRICE RANGE
$674 - $1,240 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
viceroy riviera maya hotel playa del carmen, tides riviera maya hotel, tides riviera maya resort, ikal del mar
FORMERLY KNOWN AS
The Tides Riviera Maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
41
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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