Viceroy Riviera Maya
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Playa Xcalacoco Frac 7, Playa del Carmen 77710 Mexico
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Pool & Beach (449)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 06/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Viceroy Riviera Maya
Updated 06/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#20 of 324 in Playa del Carmen
Location
4.6
Cleanliness
4.8
Service
4.8
Value
4.3
2022 Travelers' Choice Best of the Best
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. Recently named the #1 Resort Hotel in Mexico and one of the Top 100 Hotels in the World in the Travel + Leisure World’s Best Awards 2021, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patios and plunge pools. Indulge in the resort’s refined Mexican cuisine accented with international touches at La Marea or take in the ocean views from Coral Restaurant + Bar. Mayan influences abound throughout the property, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Airport transportation
Wifi
Hot tub
Adult pool
Outdoor pool
Heated pool
Private pool
Sauna
Restaurant
Breakfast available
Breakfast in the room
Poolside bar
Spa
Couples massage
Facial treatments
Foot massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Wake-up service / alarm clock
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Romantic
Languages Spoken
Spanish
Location
Full view
Contact
Playa Xcalacoco Frac 7, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
1798Reviews162Q+A100Room tips
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Our trip to the Viceroy was our long dreamed of beach getaway after virtually no travel due to COVID. This resort is a special haven if you are seeking relaxation, service, great food, and luxury accommodations. I also must mention that the staff goes above and beyond to cater to the guests, like no where I have ever been before. And the food is so good there is no reason to ever leave this sanctuary-we never did! Rooms are cleaned and refreshed twice a day-what a luxury! My husband and I both had a massage and thought our masseuses where some of the best we have ever had, and we get massages frequently:) Thank you Jonathan and your superb staff for making this trip we will always remember!
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Date of stay: May 2022
Value
Location
Service
Room Tip: Highly recommend suite 52. It is the ocean front villa.
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I would like to think we are well traveled and fortunate enough to stay many places, not only in Mexico, but all over. The Viceroy Riviera Maya, has raised the bar and is probably the nicest place we've stayed! I looked all over Riviera Maya for the perfect resort and I am so grateful I chose this one. My wife and I were celebrating our 20 year anniversary, and the resort exceeded the expectations I had for the trip. Every employee went above and beyond, and all were extremely attentive. We spent most of our days on the beach with Pepe', who absolutely spoiled us! He knew our needs and wants before we did. The food was fantastic! This is not your typical all inclusive resort. Every meal was made to order and delicious. Our compliments to the chef! I think I tried about every hand made cocktail while we were there, and I could not find one that I didn't like. So, if you're reading this and you're torn between a few different places, I hope this helps make your decision to pick the Viceroy. Traveler's tip: Bring a bluetooth speaker! When you're having some drinks and smoking a cigar on your patio, or lounging by your personal plunge pool, it was nice to have some background music. Thank you Viceroy for an amazing experience that my wife and I can only hope to recreate!…
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya
Responded yesterday
Dear jonathanbricker2022, I am delighted to read your review and thank you for taking the time to write such excellent feedback regarding your recent stay at Viceroy Rivera Maya. I am very pleased to know that you had a wonderful experience and appreciated our room, and particularly the impeccable service and hospitality provided by our jewel, our staff. My sincere thanks for your heartfelt recommendation. Meanwhile, we look forward to welcoming you back to your "new home away from home" soon. Warmest regards, Pedro Lara, General Manager
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+1
Fantastic hotel with awesome service. We have been in many places all over the world but this place has the best service we ever experienced so far. Pepe on the beach but also all other colleagues where incredible and kind. They would read all your wishes even before you know that you have one. The room or better villa is fantastic and big. We had the luxury villa with pool and outdoor shower - it was more than Comfortable and clean. The food was great and prices fair. We enjoyed every min and would love to come again. It was incredible all over all. We spend many vacations around playa del Carmen but this was outstanding!
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Date of stay: May 2022Trip type: Traveled
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Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya
Responded 1 week ago
Dear rajaamsheh, Thank you very much for sharing your experience on TripAdvisor. We're thrilled that you enjoyed our attentive service as well as staying in our spacious guestrooms and particularly liked our luxury Villa. We look forward to welcoming you again in the future. Best regards, Pedro Lara, General Manager.
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+1
It‘s an absolutely lovely boutique hotel. I only wish I knew that it‘s NOT a sandbeach anymore. Pro - absolutely stunning service - lovely bungalows Things I wish I knew - stone beach (since 1y not sand anymore) - music (despite Ohropax and sleeping pills - it just doesn‘t fit to the luxury and price point) - seaweed (they do whatever they can but it‘s impossible to swim + smells terrible) Honestly, although it‘s a lovely boutique hotel - due to the stone beach, the music and the seaweed, I don‘t think I will come again. I give them 5 stars since it‘s still the best you can do near Playa del Carmen.
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Date of stay: May 2022Trip type: Traveled
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Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya
Responded 1 week ago
Dear MariR488, Thanks for your positive feedback on our Resort and Staff. We appreciate you letting us know if your satisfaction with our general services at the Hotel and your suggestion on the areas that we need to work on. We hope to have the opportunity to host you again. Best regards Pedro Lara, General Manager.
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How best to describe paradise? The short drive from the highway down a dirt road between high walls of surrounding developments and hotels was not reassuring. But the turn off of the well-traveled path into a small private driveway turnaround began the fantasy. The glass of coconut milk as the aromas from an incense candle began the transition from the outside world into the Viceroy's version of a tropical getaway. The walk to our villa down a winding stone path through a green archway of tropical plants was as calming as it was beautiful. The Signature Villa, a large thatched roof suite with a plunge pool surrounded by a small outdoor terrace, felt private and remote. And totally soothing. One day, we barely left our own little piece of paradise. I usually put my expectations on hold for hotel food, but the food here is outstanding. Each dish (we started with roasted shrimp tacos after our arrival from the airport) was better than the next. And the service!!! From the very first minute, until the morning we left, the staff was attentive and friendly, and always ready to please, from acquiring a shaver that I needed after security removed the razor blade from mine to just making sure my margarita was the way I liked it. One example of how the hotel treats guests is worth repeating; we were there for my wife's birthday and after her birthday dinner in La Marea (another excellent meal), when we returned to the room, it had been decorated with balloons and a three-layer birthday cake made of white bath towels and decorated with lavender bougainvillea petals. We were sorry to leave.…
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Date of stay: April 2022
Rooms
Service
Sleep Quality
Room Tip: Signature Villas are situated about half way between the entrance and the pool...very quiet.
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Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya
Responded 1 week ago
Dear P2698FPgordonm, I want to personally thank you for sharing with us your excellent comments about Viceroy Riviera Maya. I am very proud to hear that your stay with us was great and you enjoyed it. Thank you so much for your comments! We look forward to welcoming you back soon. Best wishes, Pedro Lara, General Manager.
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We had an incredible time at the Viceroy! As you will read on the other reviews, the service is above anything you can imagine. They think of everything for you and always have a can-do attitude. My husband and I are very health conscious and rarely go out to eat because we feel like it's not as healthful as cooking ourselves. The food was outstanding; there were plenty of healthful options that were absolutely delicious and didn't leave us feeling heavy and tired. We felt awesome the whole time and the cocktails were some of the best we've had! The beach is a bit rocky but they do provide water shoes and there are other places to enter the water from a very short walk down the beach if you choose to swim. The hanging beds on the beach were to die for and they offered incredible beachside service. Our room was delightful; the villas are spread out enough to create tons of privacy; we never heard anyone close to us while we were in our little private villa/sanctuary but it was also close enough where it was an easy walk to anything we needed. The outdoor shower was an absolute dream come true- couldn't be more perfect. They did a perfect job of blending nature with very high end amenities where you feel like you are dropped in the middle of nature but have every comfort you could possibly need and everything is very well kept. The gift shop has beautiful Mexican-made goods- I thought I could save some money by going into Playa Del Carmen to buy some things there but they were all junk. The gift shop at the hotel has very high quality items so don't waste your time looking elsewhere. We wanted to venture out but the prices for their private tours were a little out of our price range and they were kind enough to arrange another company who was actually fabulous and was much more reasonable. Natura Turquesa- naturaturesquesamx@gmail.com- they took us to the most incredible cenotes that were empty so we basically got a private tour- they listened to what we were looking for and did not disappoint! It was still a private tour but just not in a suburban but a nice new minivan instead and the family who runs these is personable and really cares and knows the area well. We took a few yoga classes and they were the best we have taken in our lives. Also, you can't beat the amazing scenery of watching and hearing the ocean right in front of you while practicing your poses! As some reviews mention, there was some noise from the adjacent resorts in the evenings, but typically that stopped by 9pm or 10 at the latest. I'm an extremely light sleeper and we went to sleep early every night and it never kept me up. We were asleep by 10pm every night and awake by 6am ready to watch the beautiful sunrise! We don't have enough great things to stay about the Viceroy! If you are planning on staying in this area, look no further. They do not disappoint!…
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Date of stay: April 2022
Value
Service
Sleep Quality
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Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya
Responded 1 week ago
Dear Y7567VZamberh, Thank you for your glowing review on Trip Advisor. We appreciate your kind comments. We were delighted to read that your stay was memorable and exceeded your high expectations. Our commitment at our little jungle is to provide the finest in service through sincere hospitality and personal attention to everyone who stays with us. We appreciate it when guests share their feedback allowing us to refine our products and procedures where necessary. Once again thank you for your feedback and, we look forward to welcoming you back to Viceroy Riviera Maya! Best regards. Pedro Lara, General Manager.
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First vacation since COVID - was spectacular. The villa was marvelous and the staff was super attentive but not annoying or overbearing. The food was to die for. The beach and pool accommodations were first class and plentiful, never had an issue getting the perfect spot!
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya
Responded 2 weeks ago
Dear augustheckman, We feel so lucky to know that you had chosen us to take your first vacation after covid and fulfill all your expectations and make you feel pampered, relaxed, and cared for. Thank you so much for being our guest. we hope that you give us the opportunity to host you again in a near future. Best Regards. Pedro Lara, General Manager.
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My partner and I just got back from the Viceroy (April 2022) and it was pretty amazing. Our Premium Villa was unreal. Very upscale and roomy like the pictures reveal. Our room had a stand alone tub which was gigantic and relaxing after a day in the sun. But the outdoor rain shower is like no other. The water pressure was powerful and it was like showering in nature. That was our favorite part aside from the very comfortable king bed. Also, having the private patio with a hammock was a bonus. The rooms (all of them) are top notch and we are incredibly picky when it comes to accommodations. One downside to the rooms is you can music in the distance from the neighboring resorts, but they are well aware of that and provide you with ear plugs should you decide to go to sleep before 10:30 when the music stops. Definitely not a deal breaker considering how awesome the Viceroy is. The beach: If you are craving a true beach/sand/ocean experience, this might not be the place considering all of the beaches in this region of Mexico have a lot of seaweed on shore. This resort was not immune to that and it was also a little rocky, BUT the pool makes up for it and so does the servers at the pool. They are catering to your every need non-stop. The pool area is chill, quiet, and super relaxing and the food is delicious. We are also "foodies" who like a good eating experience and this place certainly delivers. One downside is that you often need your phone for the QR menu codes so if you're truly trying to disconnect from electronics, that makes it harder. But they also have their own iPads to display the menu as well so that was helpful. The Spa: One of our best spa experiences on vacation ever. And I do mean "experience." It's not just get a massage and that's it. They have rituals, and a scent kitchen for your herbs, and you basically have the privacy of the entire "indoor" portion of the spa before and after your appointment. And excellent massage therapists. Food/Drink: We loved the Coral Restaurant for breakfast, lunch, and dinner. They had food theme nights which gave a variety to the menu and they changed the outdoor ambiance with each night. The staff works non-stop at this place to create a great experience for everyone. We love a great "craft" cocktail and that's one area that could use some attention. Great classics (Margarita, etc), but would love to see some more creativity in a quality craft cocktail. Regardless, we still loved it all. The resort: Everyone on the staff was very friendly and each staff member wore masks at all times if that's a concern for anyone. The winding pathways through the resort made you feel like you were in the middle of the jungle and if you were lucky enough, you caught a glimpse of the native nasaus, lizards, spider monkeys, and an abundance of beautiful birds. Also, as a gay couple, we found it welcoming to find that we were not alone! In fact, there were a handful of LGBTQ couples at this resort and we can see why. They are accepting to all and it's private and quiet. We are already planning our next trip back! We miss it already!…
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Date of stay: April 2022
Location
Cleanliness
Service
Helpful
Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya
Responded 2 weeks ago
Dear 729risac, What an amazing review. We definitely were a fantastic moment for reading your comments about your recent stay at our jungle refugee that is Viceroy Riviera Maya. We appreciate that you describe every detail of each aspect of our offerings, food, rooms, pool, beach, but special de services. In Viceroy Riviera Maya, we are glad and proud to offer a memorable experience and make our guests feel comfortable and express themselves because part of our identity and ideology we cherish our differences, it’s what makes us stronger. Thank you again for this wonderful review. I have already taken it to break it down with all my department heads to improve our facilities and services. Thank you for being our guest. We are looking forward to welcoming you back soon. Best Regards, Pedro Lara, General Manager.
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Must easily be one of the top 5 resorts between Cancun, Playa, and Tulum. The thatched roof villas complete with outdoor showers, plunge pools, and oversized tubs are really impressive. The food was excellent (although we definitely preferred Coral to La Marea) and the staff is more than happy to meet any request. (Someone literally went out for me in the middle of the night for something I needed - above and beyond.) This part of Mexico has a seaweed issue so it impedes the ocean experience; but this is no fault of the resort. The beach is also rocky but a small price to pay for the overall experience of true luxury. Was in the spa on three different occasions; both my partner and I were more than thrilled with the experience. It was just... special. Really, really special. I giggled at the "we're already planning our next trip" reviews before I left but I get it and so are we. When it's done right, when it's done like this - no need to explore anything else. It's as close to perfect as you can get.…
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya
Responded 2 weeks ago
Dear Odyssey12987484899, We are so cheerful to know that you considered your stay at Viceroy Riviera Maya OUTSTANDING, even with the seaweed problem. Thank you for standing out our facilities and the service provided by the gem of Viceroy Riviera Maya, that are our colleagues. We hope to have the opportunity to welcome you back very soon. Best regards. Pedro Lara, General Manager
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From the moment you walk on the grounds to the moment you leave the care and detail of this resort is unlike any other. Rather than being big it is small, and no detail is missed. The Viceroy Rivera Maya is the place to come, unwind, and reconnect with your love.
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya
Responded 2 weeks ago
Dear colingoldsmith, Thank you for reviewing your recent stay at Viceroy Riviera Maya. We are pleased to know that you find our little jungle as a place to reconnect with your love or yourself and unwind in the middle of the jungle. We appreciate that you noted that we always care about every detail to satisfy the stay of our dear guests. Thank you for being our guest. We are looking forward to welcoming you back again soon. Best regards. Pedro Lara, General Manager
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PRICE RANGE
$577 - $1,516 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
viceroy riviera maya hotel playa del carmen, tides riviera maya hotel, tides riviera maya resort, ikal del mar
FORMERLY KNOWN AS
The Tides Riviera Maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
41
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Claim Your Listing Frequently Asked Questions about Viceroy Riviera Maya
Which popular attractions are close to Viceroy Riviera Maya?
Nearby attractions include Playa (0.6 miles).
What are some of the property amenities at Viceroy Riviera Maya?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Viceroy Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Viceroy Riviera Maya?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to Viceroy Riviera Maya?
Conveniently located restaurants include Taquería Los Compas, MVNGATA Beach Club & Rooftop, and Coco's Cabanas.
Are there opportunities to exercise at Viceroy Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Viceroy Riviera Maya have airport transportation?
Yes, Viceroy Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Viceroy Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Viceroy Riviera Maya?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (4.4 miles).
Does Viceroy Riviera Maya have any great views?
Yes, guests often enjoy the ocean view available here.