Viceroy Riviera Maya
Playa Xcalacoco Frac 7, Playa del Carmen 77710 Mexico
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Room & Suite (578)
Pool & Beach (447)
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#28 of 339 hotels in Playa del Carmen
Location
4.6
Cleanliness
4.8
Service
4.8
Value
4.3
2022 Travelers' Choice Best of the Best
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. Recently named the #1 Resort Hotel in Mexico and one of the Top 100 Hotels in the World in the Travel + Leisure World’s Best Awards 2021, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patios and plunge pools. Indulge in the resort’s refined Mexican cuisine accented with international touches at La Marea or take in the ocean views from Coral Restaurant + Bar. Mayan influences abound throughout the property, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Airport transportation
Wifi
Hot tub
Adult pool
Outdoor pool
Heated pool
Private pool
Sauna
Restaurant
Breakfast available
Breakfast in the room
Poolside bar
Spa
Couples massage
Facial treatments
Foot massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Romantic
Languages Spoken
Spanish
Location
61Somewhat walkable
Grade: 61 out of 100
13Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
Contact
Playa Xcalacoco Frac 7, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
1914Reviews165Q+A100Room tips
Reviews
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Still our favorite place on earth, we had yet another spectacular visit to this wonderful resort. The staff know us by name and treat us like royalty, the grounds are immaculate, the gym is small but so neat tucked up in the jungle, I had two 80 minutes massages with Julio in hte spa...OMG he is AMAZING! The rood is always good, they'll accommodate any speacial requests, and the rooms are private and beds are fantastic. Staff is SO trustworthy too; we left our safe unlocked and had jewelry and money in it and they locked it for us...nothing went missing! I can't say enough good things about this resort.
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from VICEROY RIVERIA MAYA, Director General at Viceroy Riviera Maya
Responded 2 days ago
Dear DHancock, We can't tell you how happy we are that this is your 20th visit. Truly, many, many thanks for your loyalty and preference. Every time our dear guests return and become like our family, it is for us the result of our efforts to offer memorable experiences. Thank you very much and, we hope to receive you again very soon. Best regards, Pedro Lara, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Went here with my mom for a relaxing girls trip. Every one of the staff was amazing. They took time to notice your preferences and if something didn’t seem “right”, they would check-in to see if they could do anything to make it better. We were truly blown away by Maria and Julio in the spa. Had one of the most relaxing, rejuvenating experiences with them—never slept better in my life. The villas are comfortable and luxurious with the plunge pool, lounge areas outside, and the large bathroom. From the servers, to the grounds staff, to Dulce, to the people we went on our excursions with—we were very impressed and felt truly taken care of. Thank you for an UNFORGETTABLE trip!
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from VICEROY RIVERIA MAYA, Director General at Viceroy Riviera Maya
Responded 2 days ago
Dear 484ainsleyg, We greatly value your review regarding your recent stay at our property. Superb words, such as these inspire us to keep reaching new heights in exceeding the expectations of our guests. We are eager to have you again shortly and once again leave you in utter amazement because of the exquisite service provided during your stay at Viceroy Riviera Maya. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is the 3rd time we return at The Viceroy Riviera Maya, and my partner and I always plan our next trip upon our return. Everything is perfection, easy, delicious, beautiful, refreshing, the accommodation, the staff, the food, the drinks, the respect and kindness offered by everyone we meet is memorable.
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from VICEROY RIVERIA MAYA, Director General at Viceroy Riviera Maya
Responded 2 days ago
Dear DayTrip44386144854, What a wonderful review!! We are pleased to know that thanks to our friendly and cordial treatment, as well as our facilities and amenities you have become a regular and loyal customer. Comments like these, it is what motivates us to keep creating unforgettable memories for our dear guests. We can't wait to welcome you back to your home away from home that is Viceroy Riviera Maya very soon. Regards. Pedro Lara, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had the most wonderful 10 days at this hotel. We were thoroughly spoiled by the staff. Very attentive, friendly and couldn’t do enough for you. The food choices were exceptional and we enjoyed trying Mexican wine.
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from VICEROY RIVERIA MAYA, Director General at Viceroy Riviera Maya
Responded 2 days ago
Dear, Y7042WAemmab We are pleased to know that you enjoyed your stay at the Viceroy Rivera Maya and glad that you were extremely delighted with the service provided by our associates. We ook forward to welcoming you back again soon. Best regards. Pedro Lara, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I travel for pleasure (semi-retired) every couple months, Viceroy Maya Riviera was FANTASTIC! All of the things I look for were excellent. Light coming into the room at night? Very little due to thick shutters. Mattress? Firm without being too firm. Food? Excellent (dinner portions were a little on the smaller side). Facilities? Totally amazing. If you want an intimate small (40 villa) resort with one pool that's never overcrowded (plus your own plunge pool!) with a view of the beach that's close by, then this is the place for you. I hate bigger hotels with all the people. Smaller, quieter, fewer people, one restaurant, etc. all made for a much more relaxing stay. Never saw anyone younger than 16yo. We never showered indoors due to the outside shower (sigh). The pool service was incredible. They passed out cold towels to wrap around your neck when it got a little hot out and cleaned your sunglasses if it rained (we had a brief shower). I will be back!…
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from VICEROY RIVERIA MAYA, Director General at Viceroy Riviera Maya
Responded 2 days ago
Shannon S, Thank you for your contribution to our TripAdvisor profile. We are so happy to know that the hotel facilities, the intimate size, and the services make your stay memorable and fantastic. We will be more than happy to welcome you back soon and be your new home away from home. Best regards. Pedro Lara, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
You know how you get to a resort and think "ok, now I can relax" before remembering that you have to wake up at 7am the first morning of your holiday to put your towel on chairs by the pool? That stress is eliminated at Viceroy as the villas have their own little pool so you can always have your spot. Your own pool means it never closes and you can focus on relaxing at your pace and it's everything. If you can't tell already, I loved it and I want to go back. It's a peaceful place with a commitment to local Mayan customs and the real-deal sweat lodge experience waiting for you. It was a unique way to have a natural experience and and try something new in a chill environment. The gym was incredible too - I've never worked out in a gym that makes you feel like you're immersed in a jungle. The staff takes on the personality of the resort - everyone was extremely friendly and attentive. There aren't that many villas so you feel like you know everyone by the time you leave. People like Tulio and Edgar ensure that your experience fits exactly what you're looking for in terms of vibe - and the team follows suit. The food? Spectacular. Lights out. We ate at the Coral Grill every day and splurged once for the tasting menu at Marea (there is a special mole and I won't ruin the surprise but it's unlike anything I've ever had). I ate about 20 tacos in 4 days (steak is unreal) and the culinary highlight was the tequila and ceviche pairings. The churros are absolutely insane - plan on getting two plates of them each evening. It's a very private resort - one of the excursions we did was drive to a private cenote with a professional diver. It's a much different experience when it's just you in the water. It's an afternoon that pushed me a little but I'm so glad I did it. And again ... the pool in the villa ... it's everything. You don't even have to leave your villa. And that's the type of experience that separates Viceroy from other resorts.…
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Date of stay: March 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Eat everything. The food is out of this world.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from VICEROY RIVERIA MAYA, Director General at Viceroy Riviera Maya
Responded 1 week ago
Dear tomIU4270DA, What a wonderful contribution to TripAdvisor!!! We feel very grateful and pleased that our little jungle paradise has met all your expectations. We appreciate that you have highlighted our pools in the villas, the food, and the service of our stars, our staff; particularly the mentioned members. Thank you for letting us pamper you; we are glad you enjoyed our activities. We hope to receive you again very soon. Best regards. Pedro Lara, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wonderful hotel in lovely tropical forest setting with individual luxury villas. Great facilities and privacy with own plunge pool, outside shower and veranda. Great attentive staff to make you happy and relaxed. Good restaurants and dining setting overlooking seashore. Nice hotel pool which was preferred to the sea because it was often choppy with breakers and sargasso seaweed. Great concierge service for booking private trips out in the area.
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Review collected in partnership with this hotel
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from VICEROY RIVERIA MAYA, Director General at Viceroy Riviera Maya
Responded 2 weeks ago
Dear clivechalk2023, Thank you for choosing Viceroy Riviera Maya. We are pleased that you enjoyed your stay with us and that our hotel service and facilities met your expectations. Thank you for your kind comments and we look forward to welcoming you back in the future. Yours sincerely, Pedro Lara, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had the most wonderful five night stay at the Viceroy. Everyone we interacted with at the hotel and spa were attentive and thoughtful, but we wanted to give a special shoutout to Pepe, who provided beachside service for a few days during our stay. He was incredibly considerate, always offering a pregnancy-friendly version of snacks and drinks, creating custom mocktails, and making us feel very looked after. A big reason for selecting the Viceroy was all of the great feedback on the quality of the food and we have to agree with all of the other reviews, everything was excellent. The seafood was fresh and well prepared, and the mushroom ceviche was one of the most delicious things I've had in awhile! This was our first stay at an all-inclusive and we've already recommended it to friends and family. Perhaps we'll come back again someday with baby!…
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from VICEROY RIVERIA MAYA, Director General at Viceroy Riviera Maya
Responded 3 weeks ago
Dear B0st0n672230, Thank you for your review. We appreciate you taking the time to write it and we are happy to hear you enjoyed your time with us. I am so pleased to know that we could provide such personal attention during your visit and create a memorable stay for you. Thank you for commending our team, especially Pepe in the pool area, for his warm hospitality and efficient service. We are looking forward to seeing you again for another memorable experience. Thank you again for your lovely comment and recommendation. Sincerely, Pedro Lara, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beyond all expectations! The room was enormous and extremely private. We had our own backyard with a pool, cafe table, loungers, daybed and a hammock! The staff was warm and welcoming at all times. Truly unwise experience from the moment you arrive! The gym is like a treehouse with all glass walls. Incredible.
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from VICEROY RIVERIA MAYA, Director General at Viceroy Riviera Maya
Responded 3 weeks ago
Dear Resort465908. Thank you for taking the time to give us your feedback. We are so happy and proud that our facilities and services meet your expectations. At Viceroy Riviera Maya, we always care that our guests feel pampered and pleased in everything and we are glad that we have achieved it with you. We hope to welcome you again very soon to continue creating memorable experiences. Best Regards, Pedro Lara, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
service impecable rooms are very nice dawn side you cant swim on the beach for rocks and see wee from the moment you arive to the hotel the service of all the stuff is exelent from the recepction to the stuff on the resterant you wont find this kind of service in ather hotels
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from VICEROY RIVERIA MAYA, Director General at Viceroy Riviera Maya
Responded 3 weeks ago
Dear rs632015 Thank you for your compliments and constructive comments. We are glad that you enjoyed your stay at Viceroy Riviera Maya. We hope to welcome you again very soon. Regards. Pedro Lara, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$583 - $1,219 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
viceroy riviera maya hotel playa del carmen, tides riviera maya hotel, tides riviera maya resort, ikal del mar
FORMERLY KNOWN AS
The Tides Riviera Maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
41
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Claim Your ListingVICEROY RIVIERA MAYA - Updated 2023 Prices & Resort Reviews (Playa del Carmen, Mexico)
Frequently Asked Questions about Viceroy Riviera Maya
Which popular attractions are close to Viceroy Riviera Maya?
Nearby attractions include Playa (0.6 miles).
What are some of the property amenities at Viceroy Riviera Maya?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Viceroy Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Viceroy Riviera Maya?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to Viceroy Riviera Maya?
Conveniently located restaurants include MVNGATA Beach Club & Rooftop, Taquería Los Compas Playa del Carmen, and Coco's Cabanas.
Are there opportunities to exercise at Viceroy Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Viceroy Riviera Maya have airport transportation?
Yes, Viceroy Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Viceroy Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Viceroy Riviera Maya?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (4.4 miles).
Does Viceroy Riviera Maya have any great views?
Yes, guests often enjoy the ocean view available here.