We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Viceroy Riviera Maya

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Viceroy Riviera Maya
View Map
{"widget":{"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers","shims"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"name":"ibex_photo_carousel"},"containerClass":null}
Add Photo Write a Review

946 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 878: English reviews
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Visited this amazing resort in 2015, had such a great time that my girlfriend and I booked another Mexico trip in 2016. We opted for Tulum in '16, needless to say it was a major letdown compared to the incredible vacation we had the year prior in Playa del Carmen. The Viceroy is immaculate, the rooms are private, hardly any... More 

Helpful?
Thank David F
New Orleans, Louisiana
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Having been a visitor of the Yucatan over the past 3 decades, I have seen the changes, many unwelcomed to this region. Mega resorts with Disney like charm try to package up a Mayan experience. There are beaches in Cancun and Playa del Carmen where beach chairs are stacked 10 rows deep! The GREAT NEWS is there still exist a... More 

Helpful?
1 Thank nolajanie
El Paso, Texas
Level Contributor
1 review
5 of 5 stars Reviewed 5 days ago NEW

Our stay ate the Viceroy was amazing, the staff went above and beyond daily to make sure we did as little as possible and yet everything we could want was available. The staff was amazing, Antonio our amazing nightly dinner waiter was on key for everything and even present us with a special dessert on our last night that is... More 

Helpful?
Thank mibarra2016
London, United Kingdom
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed 4 nights and wished we could have stayed longer. This place sets the bar really high: clean, intimate, amazing location, staff very friendly and at the same time polite and professional, excellent food selection and quality. I really can't think of anything that could be improved. The villas are everything you need for an amazing getaway: private pool,... More 

Helpful?
Thank Paco A
San Juan Capistrano, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is the 2nd year in a row we have vacationed at the Viceroy Riviera Maya! My husband and I took our 2 adult children and all four of us absolutely love this amazing hotel. Not only are the grounds beautiful, the rooms spotless, the beach and views spectacular but the staff is incredible! This is a hidden jewel in... More 

Helpful?
Thank Vicki R
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

If you are looking to rekindle romance with your love one, then this is the place for you. Very intimate, quiet and secluded with beautiful and relaxing accommodations. Our villa was in the tropical jungle and we really enjoyed the privacy of the place. We saw monkeys, chaotic raccoons, birds, butterflies, etc. in our backyard garden. Staff were very attentive... More 

Helpful?
Thank Minvi D
San Antonio, Texas
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Where do I start? This place is extraordinary! There are only 41 private villas on the property, so even at max capacity the resort is quiet and private. The villas are fabulous. You have your own private plunge pool, outdoor shower, top of the line bed, linens, and service. The rest of the property is just as great. The pool... More 

Helpful?
1 Thank Emily C
Kimbolton, Herefordshire. UK
Level Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I chose to wait a while before writing my review, just to make sure the heady haze of travel didn't influence me. So let's deal with the negative first and there is only one, the price. This is a hotel in Mexico which charges in US$ and charges a lot. Possibly too much but come on, at least price in... More 

Helpful?
1 Thank Apollo1961
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We Went there some months ago for a vacation of total relax, and we got just that. We loved it!! And the staff was WONDERFUL, as was the food! Oh, and the best yoga lessons I have ever had! Everyone had a constant smile on their faces. The bungalows were great. There are two restaurants, a Mexican cuisine restaurant and... More 

Helpful?
Thank Edmund B
Mansfield, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was our second visit to the Viceroy Riviera Maya and we returned simply for the fact that the customer service at this hotel is the best we have experienced. I was a little reluctant to return after such an amazing experience the first time. I didn't know if the second time would measure up to the first, but I... More 

Helpful?
2 Thank Alise L
Questions? Get answers from hotel staff and past guests. Ask a question

1,623 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (925)
Viewed
Pool/Beach Area (176)
Viewed
Room/Suite (219)
Viewed
Dining (90)
Viewed
Hotel & Grounds (109)
Viewed
Bathroom (29)
Viewed
View from Room (20)
Viewed
0:53
Videos (3)
Viewed
Other (279)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (668)
Viewed
Amenities (186)
Viewed
Beach (35)
Viewed
Ocean View Royal Villa (99)
Viewed
Pool (37)
Viewed
Presidential Villa (126)
Viewed
Dining (43)
Viewed
Royal Villa (93)
Viewed
The Hotel (49)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (30)
Viewed
Room/Suite (13)
Viewed
Hotel & Grounds (5)
Viewed
Dining (2)
Viewed
Bathroom (1)
Viewed
Pool/Beach Area (3)
Viewed
Business Center/Function Rooms (2)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Playa del Carmen hotels
1.3 mi away
Banyan Tree Mayakoba
Banyan Tree Mayakoba
#5 of 210 in Playa del Carmen
4.5 of 5 stars 1,648 reviews
1.9 mi away
Fairmont Mayakoba
Fairmont Mayakoba
#12 of 210 in Playa del Carmen
4.5 of 5 stars 2,917 reviews
2.0 mi away
Rosewood Mayakoba
Rosewood Mayakoba
#1 of 210 in Playa del Carmen
5.0 of 5 stars 1,383 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 210 in Playa del Carmen
4.5 of 5 stars 2,465 reviews
3.3 mi away
The Royal Playa del Carmen
The Royal Playa del Carmen
#15 of 210 in Playa del Carmen
4.5 of 5 stars 13,726 reviews
6.6 mi away
Secrets Maroma Beach Riviera Cancun
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Multilingual Staff
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. As Riviera Maya’s #1 resort in Conde Nast Traveler’s 2011 Readers’ Choice Awards, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures. ... more   less 

Additional Information about Viceroy Riviera Maya

Address: Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $453 - $998 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Viceroy Riviera Maya 4.5*
Number of rooms: 41
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotwire, Odigeo, Orbitz, Travelocity, Otel, Cheap Tickets, Hotels.com and Jetsetter so you can book your Viceroy Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Viceroy Riviera Maya Hotel Playa Del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Ikal Del Mar
Viceroy Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#8 Top resorts Hotel in Playa del Carmen
#8 Business Hotel in Playa del Carmen
#9 Spa Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay