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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 06/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Viceroy Riviera Maya
Updated 06/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#28 of 276 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. Recently named the #1 Mexican Resort hotel by Travel and Leisure's World's Best Awards and has claimed the #20 spot on Top 100 hotels in the World list, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool and refined Mexican cuisine accented with international touches at La Marea. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa.
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Room & Suite (481)481
Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Airport transportation
Wifi
Hot tub
Adult pool
Outdoor pool
Heated pool
Private pool
Sauna
Restaurant
Breakfast available
Breakfast in the room
Poolside bar
Spa
Couples massage
Facial treatments
Foot massage
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Butler service
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
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Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Luxury
Languages Spoken
Spanish
Hotel links
Special Offer:Cyber Sale - Up to 45% Off & 3-Day Flexible Cancellation
Location
Full view
Contact
Playa Xcalacoco Frac 7, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $8/day
1,587Reviews149Q+A100Room tips
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Popular mentions
My husband and I arrived very late on our first night after multiple flight delays from Texas. We were looking forward to a few days of rest and relaxation to help celebrate our 10th wedding anniversary. Our first impression of Viceroy was of both shock and awe. We were shocked that Hurricane Zeta (which had hit just days prior) had not done more damage to such a beautiful resort and were in awe of the natural beauty surrounding us as we stepped into the open air lobby and were greeted with a chilled glass of infused coconut milk. The luxury villa was such a unique experience for us and included a heated private pool with a hammock along with ample furniture for lounging around. There was an outdoor shower that would be great for coming in straight from the beach but most of our time was spent poolside staring out over the ocean. We had a few issues with the temperature of our private pool but management went above and beyond to make up for the inconvenience. The food was AMAZING. We only had access to Coral Restaurant + Bar because of the hurricane and were a bit concerned with only having the one restaurant on site but Chef Carlos Zamora did not disappoint. Chef Zamora brings such a diverse palette of fresh flavors that we never ran out of options. You really cannot go wrong with any dish on his menu but you must try the Mayan Toast for breakfast. Trust me, you will want to order it again the next day. We also signed up for a private cooking class with Chef Zamora and learned to make both sweet and savory tamales. Great experience! The service at Viceroy is first class. The wait staff is so friendly and helpful. Ask for Sergio at breakfast and lunch. I can’t say enough nice things about him. Overall, we had a lovely experience at Viceroy and will be returning. Even with most of the resort out of commission due to the hurricane, we still had an amazing time soaking up sun, eating great food and doing absolutely nothing. …
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Review collected in partnership with this hotel
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya
Responded today
Dear cguth3 Thank you for sharing your lovely feedback about your stay in our resort. We are happy to know that both of you had a wonderful vacation with us. Loving hearing you enjoy the beautiful views and our facilities. We will be sharing your comments with our staff, specially with Chef Carlos and Sergio. Thank you once again for choosing Viceroy Riviera Maya to be part of your anniversary whilst in Playa del Carmen, and we look forward to the pleasure of welcoming you back again for a much longer stay in the near future. Kind Regards, Pedro Lara
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Hotel's Favorite
We went to the Viceroy for our honey/babymoon. All the staff were wonderfully attentive and helpful, particularly when it came to food and making sure I didn't have to lift a finger. The rooms are beautiful and we loved the option of having our plunge pool heated for the evenings and cool for the daytime. On the last day the monkeys came down to say hello, a testament to the work this hotel does to stay in sync with the nature around it. I can't recommend this hotel enough, it was such an awesome stay and the resort itself seems like it was made for social distancing.
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Review collected in partnership with this hotel
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya
Responded 2 weeks ago
Dear Gabriella S, We are very much pleased to learn you have enjoyed your stay with us. At Viceroy Riviera Maya, we work hard to balance luxury with warm and personalized service. Besides, we would like to thank you for taking the time to share your experience with fellow travelers since there probably are many others that will find your review extremely helpful. We'll be looking forward to seeing you again at Viceroy Riviera Maya. Best regards, Pedro Lara
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To preface, we're usually adventure travelers - but with the craziness of 2020 , we had to look for something more relaxing and luxurious as we just needed some time to decompress from working non-stop all year. Viceroy turned out to be the perfect one week getaway for us. Even though we got hit by a hurricane the week we were here and had bad weather for 3 out of 5 days, we still enjoyed the ambience, the plunge pool and the spa. Most importantly every single staff member went out of their way to help us with whatever we wanted and more. During the night Hurricane Zeta hit, we lost power, and despite the heavy rain/winds, we were able to get delicious room service. They even comped this night for us, which they didn't really have to. Next day, they cleaned up all the leaves and debris in record time by mid-day -- I was really impressed. Also, with covid still raging around, all staff members wore masks at all times and there are proper rules around using the gym/spa etc which I really appreciate. I especially loved the privacy of our villa (I'd ask for villa 26!) and the wonderfully warm plunge pool. All in all, highly recommend this hotel!…
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Date of stay: October 2020
Value
Service
Sleep Quality
Room Tip: Villa 26 was nice and private
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Helpful
Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya
Responded 2 days ago
Dear am2844 Thank you very much for taking the time and share your comments with us. Its great to hear that you enjoyed your stay and apprecciate our team efficiant service, our main concern is keep all our guest comfortable and happy. We are happy that you adore our room facilities and the plunge pool in your villa. I sincerely hope that we have the chance of welcoming you back to our resort again in the future. Kind regards, Pedro Lara General Manage
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Everything was fantastic! Delicious food and drink, incredible service, beautiful grounds, spectacular bungalow/private pool + outdoor shower, incredible spa service... we were so thrilled with the entire experience. Would highly recommend!
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Date of stay: October 2020
Value
Location
Service
Helpful
Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya
Responded 2 weeks ago
Dear D4467ASjillm, We are really happy to learn that you enjoyed your stay with us and that you appreciated our team’s efficient and friendly service, as well as our facilities. Thank you for taking the time to share your experience. Please let us know next time you are planning to visit our city, since we´d love the chance to accommodate you once more. Kind regards, Pedro Lara | General Manager
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Despite arriving the day of the hurricane, we had a great time. Staff was so helpful and checked in with us to make sure all was good with our villa post storm. One staff member walked us from dinner to our room during the storm to make sure all was good And another went back to room for us when I forgot something. This resort is very quiet and Relaxing which is just what we wanted....Would definitely return!!!! Word of warning: there is a group of guys waiting for tourists @ taxi drop off on 5th Avenue. With their masks on, they approach you and act like they were your waiter from the resort and try to drag you into a nearby store (the mama store- center de artesanias, joyeria, plata, acetone, circonia). Don’t fall for the — “hey it’s me, your waiter from the hotel last night” 😂…
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Date of stay: October 2020Trip type: Traveled as a couple
Helpful
Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya
Responded 2 weeks ago
Dear lovemy2dogs, Many thanks for your stay at Viceroy Riviera Maya. We are pleased to learn that you appreciated our team’s efficient service and enjoyed your stay in Playa del Carmen. Our priority is to know that our guests feel comfortable and happy during their stay at the hotel. We will be looking forward to seeing you again soon. Please, do not hesitate to return to Viceroy Riviera Maya if you come again to Mexico. We will be waiting for you. Best Regards, Pedro Lara | General Manager
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PRICE RANGE
$461 - $1,102 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
viceroy riviera maya hotel playa del carmen, tides riviera maya hotel, tides riviera maya resort, ikal del mar
FORMERLY KNOWN AS
The Tides Riviera Maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
41
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Claim Your Listing Frequently Asked Questions about Viceroy Riviera Maya
Which popular attractions are close to Viceroy Riviera Maya?
Nearby attractions include Playa (0.7 miles).
What are some of the property amenities at Viceroy Riviera Maya?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Viceroy Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Viceroy Riviera Maya?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to Viceroy Riviera Maya?
Conveniently located restaurants include Coco's Cabanas, Arezzo Restaurant, and Koh Thai - Wok Cuisine.
Are there opportunities to exercise at Viceroy Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Viceroy Riviera Maya have an airport shuttle?
Yes, Viceroy Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Viceroy Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Viceroy Riviera Maya?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (4.3 miles).
Does Viceroy Riviera Maya have any great views?
Yes, guests often enjoy the ocean view available here.