We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Viceroy Riviera Maya

Visit hotel website
Traveler (1397)
Room & Suite (526)
Video
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. Recently named the #1 Mexican Resort hotel by Travel and Leisure's World's Best Awards and has claimed the #20 spot on Top 100 hotels in the World list, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures.
Read more
Property amenities
Pool
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Adult pool
Airport Transportation
Breakfast Available
Concierge
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Multilingual Staff
Outdoor pool
Show more
Room features
Air Conditioning
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Luxury
Boutique
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
1,379Reviews
1,847Photos
127Q+A
100Room tips
Traveler rating
  • 1,089
  • 164
  • 67
  • 30
  • 30
Time of year
Traveler type
Language
  • More languages
  • Filter
  • English
Popular mentions
+2
If you're expecting to have anything close to a 5 star luxury experience you will be sorely disappointed. With the reviews I thought I showed up to the wrong place. While the rooms are nice and certainly spacious the public space is crying for an update. The pool is nothing
Read more
Hotel's Favorite
I haven't been back to Viceroy Riviera Maya in 10 years. The hotel is still as special and beautiful as I remember. The villas are private, the service was intuitive, and the food was exceptional (the culinary team were also gracious in accommodating my vegan and gluten free
Read more
Review collected in partnership with this hotel
Response from VICEROYRM, Director General at Viceroy Riviera Maya
Responded May 29, 2018
Dear JCAustralian, Thank you for taking the time to share your comments about your recent stay at Viceroy Riviera Maya. We are even more delighted to hear that you have become loyal and returning guest after 10 years. We are pleased to know that you enjoyed our exceptional culinary team and the attentions of all our dedicate team. But the most important to us is know that you enjoyed the resort as a romantic escape, alone, or business We look forward to welcoming you back again at your home away from home. Sincerely Pedro Lara. General Manager.
Read more
This place is one for the books. A jungle-like experience as they try to keep nature at the forefront of what they do. The staff is there to make sure every moment is perfect. From arrival to departure, this place was perfection. The rooms are fabulous with a private plunge pool
Read more
Review collected in partnership with this hotel
My wife and I had an extremely memorable stay here, the staff was beyond anything I could have expected. We went to the resort for a relaxing private vacation and got exactly that, it was Fabulous. We will return here for sure.
Read more
Review collected in partnership with this hotel
Response from VICEROYRM, Director General at Viceroy Riviera Maya
Responded 5 days ago
Dear Chrispy B, I thank you for taking the time to leave feedback of your recent visit to Viceroy Riviera Maya. I am delighted to read that you enjoyed your stay with us and how highly you appreciate, the service provides by our staff, the facilities of the hotel, our great location, and our rooms. We looking forward to welcoming you back soon. Kind Regards. Pedro Lara General Manager.
Read more
Heads up - we stayed here and the Esencia as wanted to see the difference. Esencia wins but is a lot more expensive but doesn’t win in all criteria ! Villa 29 - had a great plunge pool, table and sun beds. Very secluded. The plunge pool was a slight hassle. The running water
Read more
Previous
Album Categories
All photosTravelerRoom & SuitePool & BeachDining Business Center & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorViceroy Riviera Maya
The Royal Villa with Private Plunge Pool and Deck at the Viceroy Riviera Maya
Professional photo exclusively commissioned by TripAdvisorViceroy Riviera Maya
The Royal Villa with Private Plunge Pool and Deck at the Viceroy Riviera Maya
Photo provided by managementViceroy Riviera Maya
Ocean Front Villa
PreviousNext
123456106
So we went last June and Did the myan indulgence package / so everything is included except Loster tails $(20) up charge and then some super high end tequilas or scotches. We would sit by the pool all day and sign off on a $300 bill / basically the food / and liquor gets charged to your room / then zero’d out / now tips are not included and These Guys work their butts off / so plan on taking cash for tips or just put the tips on the bill and pay for it when you check out. This place is the single Handed best gem in Mexico / currently planning our return trip. Oh Dinner at Le Mera is amazing and it’s included as well!! Drinks in your room / included
0 votes
Don't know for sure, but there should be places that smoking is permitted, there always are.
0 votes
Dear Kimh, Thank you so much for extern your concerns, all our villas are completely private and separated, but only the beach front has their own access to the beach. best regards.
0 votes
Show all answers
The Villas around and near the pool area are not private. Instead choose one in the “jungle”. They are all quite secluded. RLW
0 votes
PreviousNext
12345626
"Signature suites.. the best."
"Bring ear plugs."
"We stayed in Villa 18 and that seemed like it was positioned right in the center of the property. We liked it."
"Most villas have "jungle views". There are some ocean view villas but we didn't miss not having an ocean view."
"Beach rooms are all little too public. Love the middle casitas"
PreviousNext
12345620
PRICE RANGE
$460 - $1,300 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
viceroy riviera maya hotel playa del carmentides riviera maya hoteltides riviera maya resortikal del mar
FORMERLY KNOWN AS
The Tides Riviera Maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
41
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing