VICEROY RIVIERA MAYA

4.5

Location

Cleanliness

Service

Value

Certificate of Excellence

Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. Recently named the #1 Mexican Resort hotel by Travel and Leisure's World's Best Awards and has claimed the #20 spot on Top 100 hotels in the World list, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures.

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Property amenities

Pool

Free High Speed Internet (WiFi)

Fitness Center with Gym / Workout Room

Room Service

Restaurant

Bar/Lounge

Spa

Adult pool

Airport Transportation

Breakfast Available

Concierge

Dry Cleaning

Heated pool

Hot Tub

Laundry Service

Multilingual Staff

Outdoor pool

Room features

Air Conditioning

Minibar

Non-Smoking Rooms

Suites

Good to know

HOTEL STYLE

Luxury

Boutique

HOTEL CLASS

Hotel links

Visit hotel website

Hotel deals

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Contact

Playa Xcalacoco Frac 7, Playa del Carmen 77710 Mexico

Name/address in local language

011 52 984 877 3000

Getting there

Cozumel Airport12 mi

Cancun Airport28 mi

See all nearby hotels

Nearby restaurants

The Mexican Experience Playa Del Carmen

Passion by Martin Berasategui

1.9 miSpanish

See all nearby restaurants

Nearby attractions

Quinta Avenida

3.6 miPoints of Interest & Landmarks

Playacrawl

3.6 miBar, Club & Pub Tours

Coralina Daylight Club

3.2 miBars & Clubs

Cenote Chaak Tun

4.9 miCaverns & Caves

See all nearby attractions

1,379Reviews

1,847Photos

127Q+A

100Room tips

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+2

Won't get fooled again

If you're expecting to have anything close to a 5 star luxury experience you will be sorely disappointed. With the reviews I thought I showed up to the wrong place. While the rooms are nice and certainly spacious the public space is crying for an update. The pool is nothing…

Date of stay: February 2019

Hotel's Favorite

One of My Favorite Hotels in the World

I haven't been back to Viceroy Riviera Maya in 10 years. The hotel is still as special and beautiful as I remember. The villas are private, the service was intuitive, and the food was exceptional (the culinary team were also gracious in accommodating my vegan and gluten free…

Review collected in partnership with this hotel

Date of stay: May 2018

Response from VICEROYRM, Director General at Viceroy Riviera Maya

Responded May 29, 2018

Dear JCAustralian, Thank you for taking the time to share your comments about your recent stay at Viceroy Riviera Maya. We are even more delighted to hear that you have become loyal and returning guest after 10 years. We are pleased to know that you enjoyed our exceptional culinary team and the attentions of all our dedicate team. But the most important to us is know that you enjoyed the resort as a romantic escape, alone, or business We look forward to welcoming you back again at your home away from home. Sincerely Pedro Lara. General Manager.

Exquisite Experience

This place is one for the books. A jungle-like experience as they try to keep nature at the forefront of what they do. The staff is there to make sure every moment is perfect. From arrival to departure, this place was perfection. The rooms are fabulous with a private plunge pool…

Review collected in partnership with this hotel

Date of stay: February 2019

Unbelievable exprience

My wife and I had an extremely memorable stay here, the staff was beyond anything I could have expected. We went to the resort for a relaxing private vacation and got exactly that, it was Fabulous. We will return here for sure.

Review collected in partnership with this hotel

Date of stay: February 2019

Response from VICEROYRM, Director General at Viceroy Riviera Maya

Responded 5 days ago

Dear Chrispy B, I thank you for taking the time to leave feedback of your recent visit to Viceroy Riviera Maya. I am delighted to read that you enjoyed your stay with us and how highly you appreciate, the service provides by our staff, the facilities of the hotel, our great location, and our rooms. We looking forward to welcoming you back soon. Kind Regards. Pedro Lara General Manager.

Excellent

Heads up - we stayed here and the Esencia as wanted to see the difference. Esencia wins but is a lot more expensive but doesn’t win in all criteria ! Villa 29 - had a great plunge pool, table and sun beds. Very secluded. The plunge pool was a slight hassle. The running water…

Date of stay: February 2019

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All photosTravelerRoom & SuitePool & BeachDining Business Center & Event RoomsFamily and Play Areas

Professional photo exclusively commissioned by TripAdvisorViceroy Riviera Maya

The Royal Villa with Private Plunge Pool and Deck at the Viceroy Riviera Maya

Professional photo exclusively commissioned by TripAdvisorViceroy Riviera Maya

The Royal Villa with Private Plunge Pool and Deck at the Viceroy Riviera Maya

Photo provided by managementViceroy Riviera Maya

Ocean Front Villa

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What is included in the mini bar with the Mayan indulgence package? Should we buy alcohol at the airport?

So we went last June and Did the myan indulgence package / so everything is included except Loster tails $(20) up charge and then some super high end tequilas or scotches. We would sit by the pool all day and sign off on a $300 bill / basically the food / and liquor gets charged to your room / then zero’d out / now tips are not included and These Guys work their butts off / so plan on taking cash for tips or just put the tips on the bill and pay for it when you check out. This place is the single Handed best gem in Mexico / currently planning our return trip. Oh Dinner at Le Mera is amazing and it’s included as well!! Drinks in your room / included

Is smoking restricted throughout the resort?

Don't know for sure, but there should be places that smoking is permitted, there always are.

Are ALL villas private and secluded if they are not beach front? If we booked a Luxury Villa, for example (the basic room) would we have complete privacy in our outdoor area? Or, can other guests see into our pool area/outdoor area?

Dear Kimh, Thank you so much for extern your concerns, all our villas are completely private and separated, but only the beach front has their own access to the beach. best regards.

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Are ALL villas private and secluded if they are not beach front? If we booked a Luxury Villa, for example (the basic room) would we have complete privacy in our outdoor area? Or, can other guests see into our pool area/outdoor area?

The Villas around and near the pool area are not private. Instead choose one in the “jungle”. They are all quite secluded. RLW

We are thinking of planning a vacation at the end of the month of October- is it sitll the rainy season? also I know the area is currently at "exercise increase caution" does the hotel have security? it looks beautiful!

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