Viceroy Riviera Maya
1,723 reviews
#23 of 311 Hotels in Playa del Carmen
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Playa Xcalacoco Frac 7, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$1,028
Free cancellation until 12/13/21
$719
Free cancellation until 12/02/21
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$1,028
$582
Free cancellation until 12/14/21
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Orbitz.com$589
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Full view
View all photos (2,181)2,181
Room & Suite (530)
Pool & Beach (411)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 06/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Viceroy Riviera Maya
Updated 06/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#23 of 311 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. Recently named the #1 Resort Hotel in Mexico and one of the Top 100 Hotels in the World in the Travel + Leisure World’s Best Awards 2021, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patios and plunge pools. Indulge in the resort’s refined Mexican cuisine accented with international touches at La Marea or take in the ocean views from Coral Restaurant + Bar. Mayan influences abound throughout the property, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Airport transportation
Wifi
Hot tub
Adult pool
Outdoor pool
Heated pool
Private pool
Sauna
Restaurant
Breakfast available
Breakfast in the room
Poolside bar
Spa
Couples massage
Facial treatments
Foot massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Romantic
Languages Spoken
Spanish
Location
Full view
Contact
Playa Xcalacoco Frac 7, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
1723Reviews160Q+A100Room tips
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Popular mentions
Viceroy Riviera Maya was a wonderful experience all around. Absolutely amazing service at the restaurants, beach, pool, spa and everywhere else and seamless perfect housekeeping. Great food, beautiful setting, terrific room and amenities. Already planning our next trip!
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya
Responded 2 days ago
Dear KKSNYC, We thank you for sharing your recent experience at Viceroy Riviera Maya and are thrilled that you enjoyed your stay! We look forward to welcoming you back soon. Best Regards. Pedro Lara, General Manager.
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The staff was amazing, anything you want or need will be delivered. Rooms are perfect. The restaurants, wonderful. I don't care for seafood, there were enough other choices for me. The views were unsurpassed. The air conditioning was inadequate. My room need to be aired out, musty smell.
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya
Responded 2 days ago
Dear jcpater, Thank you so much for taking the time to share your feedback. We are so glad to know that you enjoyed your time with us. We have already taken note of your observance. Thank you for bringing it to our attention. We are looking forward to welcoming you back soon. Best regards. Pedro Lara, General Manager.
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+1
My partner and I stayed here for a week at the end of Oct/beginning of November and what an experience it was! The hotel itself is beautiful and in such a lovely location set right on the beach front. We really enjoyed watching the sunrise most mornings and enjoyed breakfast practically on the beach everyday. We went for all inclusive and was worth every penny! The staff were so attentive and really looked after us checking we always had a drink in our hands at any given time! Pepe in particular offered a great service by the beach and around the pool! Alberto our butler was brilliant in going above and beyond in helping us find tickets to the day of the dead celebrations at xcaret and was always on hand to help with any queries! The staff were amazing from the chefs to the concierge guys! They also offered a vegan menu which was great! All the food and drink was amazing and our room felt very luxurious with a great touch of nature (with the outside shower which we loved). All very private and clean and just overall great experience!…
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Date of stay: November 2021Trip type: Traveled as a couple
Helpful
Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya
Responded 2 days ago
Dear 667nikkip, Greetings from Viceroy Riviera Maya. I would like to take this opportunity to thank you for posting your review and sharing with us your exceptional experience at our resort. I was delighted to read from your feedback that the team have managed to ensure your stay was a memorable one and that you enjoyed all aspect of the resort services, from the comfortable size of the hotel, the natural environment of our villas, and the food. We appreciate that you highlight our vegan menu and the attention of Pepe and Alberto, who go above and beyond to ensure your stay was comfortable. I sincerely hope that we have the chance to welcome you back again in the future. Best Regards, Pedro Lara, General Manager.
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Very attentive and kind staff, always concerned about our well being, making sure we were having the best experience. Certainly we had a really pleasant stay. The villas are super charming with private pools. The food is amazing!
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya
Responded 2 days ago
Dear comewithuspt, Thank you for taking the time to post a review following your recent stay with us. I sincerely appreciate that you mentioned all the best aspects of our resort, as is the food, the villas with their private pool, but must in special, the attentive staff that we have. I am delighted that you thoroughly enjoyed your holiday and, we all look forward to welcoming you back to Viceroy Riviera Maya in the future. Best regards, Pedro Lara, General Manager
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We could not recommend Viceroy Riviera Maya more. We had an amazing time in this beautiful and private location. The design of the resort is serene, relaxing and authentic. The staff, servers, hosts, bartenders, etc. are all truly incredible. The level of service is exceptional!! The food was incredible, not just for resort food, it was incredible food, period. We loved our stay here and would recommend it in a heart beat!
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Date of stay: October 2021
Cleanliness
Service
Sleep Quality
Helpful
Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya
Responded 2 days ago
Dear jonathanmG4495YD, Thank you for choosing to stay at Viceroy Rivera Maya to celebrate your honeymoon and, we were glad to have you with us. We are delighted to know that you have appreciated the food, the atmosphere of the resort, our villas, and particularly the high level of service provided by our dedicated team. We felt so proud when we know that our efforts resulted in a memorable and comfortable stay for our guests. We are overwhelmed by your heartwarming recommendation. We can wait to welcome you back soon. Warmest regards, Pedro Lara, General Manager.
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PRICE RANGE
$461 - $1,102 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
viceroy riviera maya hotel playa del carmen, tides riviera maya hotel, tides riviera maya resort, ikal del mar
FORMERLY KNOWN AS
The Tides Riviera Maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
41
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Claim Your Listing Frequently Asked Questions about Viceroy Riviera Maya
Which popular attractions are close to Viceroy Riviera Maya?
Nearby attractions include Playa (0.6 miles).
What are some of the property amenities at Viceroy Riviera Maya?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Viceroy Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Viceroy Riviera Maya?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to Viceroy Riviera Maya?
Conveniently located restaurants include MVNGATA Beach Club & Rooftop, Coco's Cabanas, and Arezzo Restaurant.
Are there opportunities to exercise at Viceroy Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Viceroy Riviera Maya have airport transportation?
Yes, Viceroy Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Viceroy Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Viceroy Riviera Maya?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (4.4 miles).
Does Viceroy Riviera Maya have any great views?
Yes, guests often enjoy the ocean view available here.