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Hacienda Paradise Boutique Hotel by Xperience Hotels

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Hacienda Paradise Boutique Hotel by Xperience Hotels
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1,133 Reviews from our TripAdvisor Community

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Showing 591: English reviews
Littleton, Colorado
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed April 22, 2016

Overall decent hotel. Friendly staff, good breakfast, economically priced. Felt like we received what we paid for. Rooms clean but a little dated. Our refrigerator really didn't work, kept things only slightly cooler than room temperature. Maid service OK but they had trouble understanding a request for an extra towel and ended up leaving us with one less than the... More 

Helpful?
Thank Donald K
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 29, 2016 via mobile

I must admit my family and I stayed here 3 years ago. It was a great experience that we haven't forgotten and I should have written a review then. Their location is great in the heart of playa everything is walking distance including the beach. All employees we came in contact with were friendly courteous & helpful. In fact our... More 

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Thank T C
Lakeville, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 13, 2016

We were a group of 4 women travelling in early March. We had 2 rooms on 2nd floor. This hotel has character! Mattresses and pillows are very comfortable. Nice shower too. We felt safe wandering 5th Ave which is an easy walk down the street. The pool was nice at night, which we had to ourselves (not heated, but nicely... More 

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Thank Julialee868
Grimsby, Ontario CANADA
Level Contributor
108 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
3 of 5 stars Reviewed March 12, 2016

Playa Del Carmen has lost most of its charm and is now overrun with souvenir shops, pricey but mediocre restaurants, as well as swanky malls selling all manners of luxury goods. Unfortunately the high prices also apply to accommodations, especially during the peak winter season when many North Americans wish to escape the cold weather. We stayed two nights at... More 

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4 Thank alam1
Santa Cruz, California
Level Contributor
70 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
1 of 5 stars Reviewed February 29, 2016 via mobile

TripAdvisor says there are more than 200 hotels in Playa Del Carmen. I am certain they are all better than this one. This hotel was such a horrible experience it tainted our otherwise lovely two week trip to the Yucatan. We made reservations to stay here at the beginning and the end of our trip. I have at least ten... More 

Helpful?
1 Thank damicom
XperienceHR, Gerente at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this review

Dear Mrs. damicom, We really appreciate the time you took to share details about your experience with us last week. We are glad to know that Eduardo was helpful and that you did like the upgrade to the Master Suite provided at your first visit, at the same time we are deeply sorry to know that we did not fulfill... More 

Ra'anana, Israel
Level Contributor
122 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed February 25, 2016

The hotel is nice and maintained , the staff is very well trained and is very helpful and hospitable, front desk and concereige could not been better. Breakfast was great. The tip is to be sure that you do not have a room that gets noise, we had second floor and the door was facing the side street, where at... More 

Helpful?
Thank shmuel b
Edinburgh, United Kingdom
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed February 23, 2016

This hotel is well positioned very close to the 'fifth avenue', where the main 8restaurants and shops are. The room is quite large although decor and furnishings are a little dated. There's a pool area but, most of the day, it's in the shade. The highlight was the breakfast - lots of selection of fresh fruits, cereals, yogurt, toast, cheese,... More 

Helpful?
Thank Tomtastic
San Diego, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 17, 2016

I visited playa del Carmen over Christmas break with my husband and 5 year old daughter. The location of the hotel is the best. It's one street down from the main 5th ave, so its but 2close, but nice and quiet. 2-5mins walk to all the shops and restaurants. Under 10mins walk to the beach. Family friendly, Highly recommend and... More 

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Thank Qlgong87
Indiana
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 17, 2016 via mobile

My family and friends stayed here for my wedding in December and it was wonderful. I had been working with Xperience Hotels for a whole year emailing back and forth for bookings for our party and they were super accommodating for all of us. It is a wonderful location and it was perfect for our wedding party as it's walking... More 

Helpful?
Thank BrittJoyce
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed February 16, 2016

Service was mediocre; staff were friendly but not helpful. Room was clean but needed maintenance. Check-in time was 3:00, I arrived at 3:30. Even though I booked online they needed a paper printout for some reason, which luckily I had. However, when taken up to the room it turned out it wasn't ready. We just stood there until I had... More 

Helpful?
1 Thank jayde_traveller
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Near Hacienda Paradise Boutique Hotel by Xperience Hotels

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
Official Description (provided by the hotel)
A private oasis of elegance and seduction in the heart of Playa del Carmen. This stylish hotel offers a unique and memorable holiday experience in the idyllic setting of the cosmopolitan and coastal city of Playa del Carmen.Hacienda Paradise enjoys an excellent location close to the famous 5th Avenue and its numerous shops, restaurants and bars. Located between the 10th Avenue and the famous "Quinta Avenida" (5th Avenue), pedestrian walkway only two blocks away from the Caribbean Sea, this Boutique hotel offers relax and comfort steps away from some of the most beautiful powder white sandy and turquoise crystalline water the Mayan Riviera has to offer. ... more   less 

Additional Information about Hacienda Paradise Boutique Hotel by Xperience Hotels

Address: 10 Ave. Between St. 20 & St. 22, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $64 - $1,399 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hacienda Paradise Boutique Hotel by Xperience Hotels 3.5*
Number of rooms: 33
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Also Known As:
Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen
Hotel Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel By Xperience Hotels Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#21 Business Hotel in Playa del Carmen
#29 Romantic Hotel in Playa del Carmen
#31 Family Hotel in Playa del Carmen
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