We booked this 2 bed 3 bath room from 12/19/20 through 12/28/20. We were very pleased when we arrived. There are 2 gates to enter the resort. The staff is extremely friendly and helpful! The good rooms are HUGE and very clean, updated and modern. We had a full kitchen and a large deck with a hot tub. We had an issue with our stove and dishwasher , but as soon as we sent a message via WhatsApp , they sent repair people to fix it. They actually replaced the oven and the dishwasher , on Christmas Eve no less! The pools are clean and wonderful for the family. There is a private beach that was a 3 minute walk from our room. We were able to drive to city center ( 5th Avenue area) in less then 10 minutes. We were given a keyless entry to our room , which was nice not to have a key to worry about and no contact with COVID. We have come to Quintana Roo many times , and by far this was the best place we have stayed! There is a beach club right down the beach that does snorkeling and paddle boards, drinks and food. The on-site restaurant was great as well! I cannot say enough about how great our stay was here! I had read reviews that made me a little nervous , that is why I want to leave this one! Yes, there is some remodeling going on within the resort, it never affected our trip or our stay. We will certainly be back! The pictures you see when booking are very accurate- here are a few pictures of our view, the beach and from the deck. We were in building 4 Norte garden view. There is a little store in the lobby and service stations right out side the gate. Our unit did not have a washer and dryer - they did say some of them do however.…
The unit we rented was very nice and the complex well maintained. The pool area was very large and we never saw more than 5 people there. While there is a stretch of beach, there is a lot of seaweed. Taxis have to go through main gate which takes a while so add 10 minutes to the time you need them. Great location very close to downtown Playa.
what a disappointment, promised white sandy beaches and blue turquoise water, but we were instead faced with a beach full of rotten seaweed , could not even sit on the beach, it did stink like rotten egg. and water was full of the same seaweed, and nothing were being done. room ok, but did smell like sewage some days. Way to far out of town and crazy taxi prices.. check the forecast and webcams in the area because the staff and management does not inform the tourist about the conditions which supposedly have been like this for years..... go to cozumel if you really need mexico.. beaches there are great.
This place is beautiful and the apartments are great!! It has a huge pool and the beach is beautiful. Sadly it was affected by the gulfweed the time we were there. But the property is truly beautiful and in a great location. It is a little big, the pool was far away from our apartment and the beach even more so. But it is a great option for lodging in Playa del Carmen
poor service.. beach full or sargassum, nobody cleaned it, and reception staff could not care less. all they did say was "we are working on it".. but no information before hand that the beach is full of stinky seaweed.. apartment also did smell of sewage a few days, notified the reception and they did not bother to do anything.. far to walk into town and a 10 usd taxi fare.. be very aware of the beaches in the area.. nobody tell any tourist before hand about the sargassum problem that they have on the beaches in the area, incl playa del carmen, tulum, and riviera maya. and the crime rate in sky high.