We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Paradisus Playa Del Carmen La Esmeralda

Travelers' Choice award winner
GreenLeadersPlatinum level
05/07/2017 05/08/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 10 more sites!
Professional photos
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Esmeralda
Panoramas (8)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

6,616 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Paradisus Playa Del Carmen La Esmeralda
See the most recent reviews
Showing 4,303: English reviews
Indianapolis, Indiana
Reviewed 1 week ago via mobile

Hubby and I enjoyed our week long stay for his 45th Birthday. Only thing we would have done differently is booked on the La Perla (Adult) side. I didn't realize when booking La Esmeralda that it was the family side, until after the fact, which is a bit more louder with the kids running around, but we spent most of...

 Report
Helpful?
Thank dhill_94
QD_Paradisus, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear dhill_94, We are happy to know that the both of you had a pleasant stay with us. Paradisus Playa del Carmen is a perfect relaxing location whether you stay in La Perla or La Esmeralda. Next time you visit us let us spoil you again while you enjoy all the facilities and amenities we offer. Best regards. Annette Koelemeij...

Reviewed 1 week ago via mobile

When we booked Paradisus we were expecting something really good considering the price we paid for our stay, but when we arrived at the hotel we were amazed by all they had to offer. We stayed 8 days with a 2 years old on the swim up. We enjoyed the swim up room a lot but when we come back...

 Report
Helpful?
Thank Priscila T
QD_Paradisus, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Priscila T, We appreciate you had taken the time to share information regarding your recent stay with our future guests, as all feedback help us to ensure that future experiences with us to be seamless and enjoyable. Best regards. Annette Koelemeij La Esmeralda Paradisus Playa del Carmen

New York City, New York
Reviewed 1 week ago

The Good: The grounds, hotel lobbies and common areas and rooms all have very nice, elegant and high end finishes. Polished stone, beautiful plantings, ornate art work, new and modern construction, very low but noticeable soothing music playing through the resort and the rooms are very nicely appointed. Overall I believe the Paradisus Play Del Carmen might be rated a...

 Report
Helpful?
4Thank Evan William N
QD_Paradisus, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Evan William N, We are happy to learn that your stay was a pleasant one, and that you were satisfied with our high end service. We strived to deliver memorable experiences to our valued guest. We highly appreciate your gracious comments and we have shared it with our team. Annette Koelemeij La Esmeralda Paradisus Playa del Carmen.

Park Ridge, New Jersey
Reviewed 1 week ago

We have only stayed at 1 all inclusive before & vowed it was our last. Paradisus will be the 1 exception. Everything was outstanding, from the beautiful rooms, to the ambience in the restaurants, meticulous grounds & surprisingly good restaurants. We went with our 5,7 & 9 year old. They also loved it. Very clean, safe resort. Pools are very...

Review collected in partnership with Meliá Hotels International
 Report
Helpful?
2Thank kellycQ8370SK
QD_Paradisus, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear kellycQ8370SK, I am delighted to know that you have enjoyed all the details we offer our beloved guests. We are happy to share your remarks with our team who is always on point to ensure that all of our guests only receive the very best in service. We also appreciate your understanding regarding the seaweed situation. As you know,...

Oakland, CA
Reviewed 1 week ago

We spent a pleasant week here with our granddaughter and her parents. We were very pleased with the cycling and yoga classes, and found the yoga instructor to be top notch. We celebrated a birthday at Passion restaurant and it was a special experience. Every staff member we encountered was friendly and helpful. The women in the Illy coffee bar...

 Report
Helpful?
2Thank thinktravelCA
QD_Paradisus, Director General at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear thinktravelCA, Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was great and the service received was friendly. We truly hope to have the honor of welcoming you back in our beautiful paradise. Best wishes, Annette Koelemeij Hotel Manager Paradisus Playa del Carmen La Esmeralda

Atlanta, Georgia
Reviewed 1 week ago

This resort is beautiful and has wonderful pools and restaurants. It is small enough that you can walk everywhere in the resort but still have plenty of choices. Our room was gorgeous and clean and our kids loved the Pirate Ship Kids pool.

Review collected in partnership with Meliá Hotels International
 Report
Helpful?
1Thank Paige M
QD_Paradisus, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Paige M, It is rewarding to know that you and your family fully enjoyed our resort. Let us hope this is not the last time you visit us. Best regards. Annette Koelemeij La Esmeralda Paradisus Playa del Carmen.

Philadelphia, Pennsylvania
Reviewed 1 week ago

We had great service from Brezaida our butler, exceptional attention from Rosario in Club Melia and Eduardo in Olio restaurant. The food was fantastic and they did a pretty good job helping navigate our child's food allergy. It was lovely to always be greeted by every single staff person. What a nice way to practice our Spanish. We'd definitely stay...

Review collected in partnership with Meliá Hotels International
 Report
Helpful?
Thank retiredcomposer
QD_Paradisus, Director General at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear retiredcomposer, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. We will share your wonderful comments with our team as we are certain that they will be glad to read such remarkable notes. We truly hope to have the honor of welcoming you back in our beautiful paradise. Best wishes, Annette Koelemeij Hotel...

Reviewed 1 week ago

Just a quick note about our fantastic week-long stay last week. The service was fantastic from the restaurants to the front desk to the pool. Specifically, I wanted to call out Imelda at the pool, who couldn't have been nicer, friendlier or more attentive. For the management that may be reading this, Imelda is a shining example of the high...

 Report
Helpful?
2Thank Dan Z
QD_Paradisus, Director General at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Dan Z, Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was excellent and the service received was awesome. We truly hope to have the honor of welcoming you back in our beautiful paradise. Best wishes, Annette Koelemeij Hotel Manager Paradisus Playa del Carmen La Esmeralda

Reviewed 1 week ago via mobile

From the moment we arrived we knew we were in paradise! The rooms are spacious, immaculate and well appointed. The service is top shelf from the restaurants to the swim up bars. The gym and spa facilities are clean and offer all the modern equipment and services one could want. The many restaurants offer varied cuisines, there is something for...

 Report
Helpful?
1Thank Susan C
QD_Paradisus, Director General at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Susan C, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. We will share your wonderful comments with our team as we are certain that they will be glad to read such remarkable notes. We truly hope to have the honor of welcoming you back in our beautiful paradise. Best wishes, Annette Koelemeij...

Redmond, Washington
Reviewed 1 week ago

We LOVE this hotel. We have been back three times and always enjoy the luxury and service. The minute you step inside the Zen atmosphere makes you decompress. The entire hotel is all-inclusive so once you check in you never have to sign for anything again - kids too. They do not bombard you with timeshare presentations. Tips are appreciated...

Review collected in partnership with Meliá Hotels International
 Report
Helpful?
2Thank Sarah F
QD_Paradisus, Director General at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Paradisus Playa del Carmen. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so...

Questions? Get answers from hotel staff and past guests. Ask a question

5,537 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (4372)
Viewed
Hotel & Grounds (715)
Viewed
Room/Suite (452)
Viewed
Pool/Beach Area (795)
Viewed
View from Room (129)
Viewed
Dining (431)
Viewed
Family/Play Areas (121)
Viewed
Bathroom (76)
Viewed
Business Center/Function Rooms (6)
Viewed
Other (1647)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (1104)
Viewed
Alberca de Habitaciones (14)
Viewed
Alberca Family Concierge (32)
Viewed
Alberca Principal (60)
Viewed
Amenities (113)
Viewed
Beach (27)
Viewed
Family Concierge Ocean View (113)
Viewed
Jr. Suite Swim Up (88)
Viewed
Master Suite Swim Up (106)
Viewed
One Beadroom Master Suite FC (153)
Viewed
One Beadroom Suite (100)
Viewed
One Beadroom Suite Ocean View (97)
Viewed
Dining (84)
Viewed
The Hotel (117)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (61)
Viewed
Hotel & Grounds (7)
Viewed
Pool/Beach Area (2)
Viewed
Room/Suite (8)
Viewed
Family/Play Areas (5)
Viewed
View from Room (1)
Viewed
Business Center/Function Rooms (5)
Viewed
Dining (12)
Viewed
Bathroom (3)
Viewed
Other (18)
05/07/2017 05/08/2017
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
0.9 mi away
Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Pe...
#20 of 213 in Playa del Carmen
8,009 reviews
9.7 mi away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#4 of 11 in Playa Paraiso
4,736 reviews
16.3 mi away
Barcelo Maya Tropical
Barcelo Maya Tropical
#7 of 17 in Puerto Aventuras
4,186 reviews
Show Prices
Show Prices
Show Prices
2.4 mi away
Playacar Palace
Playacar Palace
#19 of 213 in Playa del Carmen
4,287 reviews
2.7 mi away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 213 in Playa del Carmen
2,925 reviews
22.6 mi away
Zoetry Paraiso de La Bonita
Zoetry Paraiso de La Bonita
#4 of 26 in Puerto Morelos
2,182 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more   less 

Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $300 - $969 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 512
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Travelocity, Prodigios Interactivos SA, Hotwire, Priceline, Hotels.com, TripOnline SA, getaroom.com, Cheap Tickets, HotelQuickly and Evoline ltd so you can book your Paradisus Playa Del Carmen La Esmeralda reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico
Hotel Style:
#5 Green Hotel in Playa del Carmen
#12 Family Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#26 Spa Hotel in Playa del Carmen
#27 Luxury Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Paradisus Playa Del Carmen La Esmeralda staff and other travelers.
1,027 questions
Ask a question

See all questions (1027)

Questions? Get answers from Paradisus Playa Del Carmen La Esmeralda staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“get the swim up rooms so you don't have to worry about getting chairs by the pool”
DebbieSlepkow, yesterday | Read review
“Swim up suites are the way to go just make sure you get one when you know the weather will be warmer. We went last year in February and we barely used it because the water was cold:-(”
G5728BTnataliec, yesterday | Read review
“AM's are loud, kids get up early, door slam competition....”
Terjector, 2 days ago | Read review
“swim-up or 1-bedroom suite rooms are closer to the restaurants and beach entrances”
MattMateoUSA, 4 days ago | Read review
“if you like going to bed early/sleeping in this is not the resort for you; halls echo terribly and the doors slam very loud”
671tammym, 5 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Melia.com
$672* /night
View Deal
TripAdvisor$672
Travelocity$1,108
Booking.com$790
View all 13 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates