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2/4/2018 2/5/2018
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    Paradisus Playa Del Carmen La Esmeralda

    5a Avenida | corner Calle 112, Playa del Carmen 77710, Mexico
    +1 888-741-5600
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    2/4/2018 2/5/2018
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    Savings alert: 43% below average rate

    The price you found is 43% lower than this hotel's average rate of $605/night.

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    $485
    $346
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    Traveler (5114)
    Room & Suite (1287)
    Pool & Beach (1093)
    Overview
    • Excellent72%
    • Very good19%
    • Average6%
    • Poor2%
    • Terrible1%
    Travelers talk about
    “family concierge” (1,220 reviews)
    “mole” (641 reviews)
    “kids zone” (262 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Paradisus Playa Del Carmen La Esmeralda
    Offers & Announcements: 6th Anniversary deals!
    Hotel deals
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    Rooms
    Feb 4Feb 5
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (7,887)
    There are newer reviews for Paradisus Playa Del Carmen La Esmeralda
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    1,101 - 1,105 of 5,069 reviews

    Reviewed January 17, 2017

    I chose this resort based on reviews I saw here. Most of them said the food was great so I went in expecting great or even maybe just good food. I was very disappointed!! The food was not even good most of the time, my...More

    1  Thank teresa c
    Response from QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La EsmeraldaResponded January 24, 2017

    Dear teresa c, I am Aldo Delgado the Guest Experience of Paradisus Playa del Carmen.Thank you for taking the time to write a review about your stay in our resort. We value your detailed suggestions as our guest’s feedback is truly important for us and...More

    Reviewed January 17, 2017

    Great value for the money. Great kids clubs. Children and adults were very happy. Proximity to La Parla (adults only) allows for quite lunches and romantic dinners while the kids play at the kids zone. Will come back again.More

    Review collected in partnership with Meliá Hotels International
    1  Thank PalmitaNY
    Response from QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La EsmeraldaResponded January 24, 2017

    Dear PalmitaNY, My name is Aldo Delgado and I am the Guest Experience of Paradisus Playa del Carmen. Thank you for your loyalty and for posting such a great comment on TripAdvisor. We are proud to provide excellent experiences. We will be waiting in you...More

    Reviewed January 17, 2017

    We arrived Jan. 1st stressed out from the snow and cold and craziness of Christmas and left Jan. 8th relaxed and happy ready for a New Year ! The resort was exceptional, the service was great and the food at the restaurants was very good...More

    Thank James M
    Response from QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La EsmeraldaResponded January 24, 2017

    Dear James M, I am Aldo Delgado, the Guest Experience of Paradisus Playa del Carmen. Thank you for posting such a great note about your stay at Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from...More

    Reviewed January 17, 2017

    I did not choose this resort, my nephew got married there and he wanted the wedding party to stay at the same resort. I was completely impressed from the moment the bus boy greeted us with warm towels to our final farewell. The customer service...More

    1  Thank Lora V
    Response from QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La EsmeraldaResponded January 24, 2017

    Dear Lora V, I am Aldo Delgado, the Guest Experience of Paradisus Playa del Carmen. Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was excellent and the service received was awesome. We truly hope to...More

    Reviewed January 16, 2017

    We spent seven gorgeous days. Most people were there for four nights. Big mistake! All were crying for not having done the booking for at least 7 days. We all felt safe walking throughout the grounds.More

    Review collected in partnership with Meliá Hotels International
    1  Thank Z8989GRcarmena
    Response from QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La EsmeraldaResponded January 24, 2017

    Dear Z8989GRcarmena, Thank you kindly for your comments towards our beautiful Paradisus Playa del Carmen . It is our pleasure to read you really like us. Please do not hesitate to contact us prior your arrival the next time you come back with us. Providing...More

    About
    Awards & Recognition
    Travelers' Choice2017 Winner
    GreenLeadersPlatinum level
    Amenities
    • Top amenities
    • Pool
    • Free High Speed Internet ( WiFi )
    • Beachfront
    • Restaurant
    • Bar/Lounge
    • Room Service
    • Free Parking
    • Spa
    • Fitness Center with Gym / Workout Room
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Children Activities (Kid / Family Friendly)
    • Free Parking
    • Meeting Rooms
    • Laundry Service
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Business Center with Internet Access
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Center with Gym / Workout Room
    • Hot Tub
    • Tennis Court
    • Heated pool
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • $336 - $938 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Green Hotel in Playa del Carmen
    • #7 Family Hotel in Playa del Carmen
    • #18 Top resorts Hotel in Playa del Carmen
    • #22 Spa Hotel in Playa del Carmen
    • #26 Romantic Hotel in Playa del Carmen
    • #26 On the Beach Hotel in Playa del Carmen
    • #27 Luxury Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 488
    • Reservation Options
    • TripAdvisor is proud to partner with Prodigios Interactivos SA, Expedia, Agoda, Booking.com, Travelocity, Orbitz, Hotels.com, Cancelon, getaroom.com, Evoline ltd and TripOnline SA so you can book your Paradisus Playa Del Carmen La Esmeralda reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen ,
    • Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico
    Add Photo Photos
    Traveler (5114)
    Room & Suite (1287)
    Pool & Beach (1093)
    Dining (604)
    Hotel & Grounds (2997)
    Family and Play Areas (138)
    Bathroom (91)
    Business Center & Event Rooms (12)
    Nearby
    Nearby HotelsSee all 215 hotels in Playa del Carmen
    Paradisus Playa del Carmen La Perla
    9,467 reviews
    .09 miles away
    Family Concierge at Paradisus La Esmeralda
    168 reviews
    .14 miles away
    Royal Service at Paradisus La Perla
    297 reviews
    .20 miles away
    Paraiso Azul's -Casa De Gopala
    111 reviews
    .34 miles away
    Nearby Restaurants
    Passion by Martin Berasategui
    553 reviews
    .09 miles away
    Bana Restaurant
    146 reviews
    .10 miles away
    Mole
    124 reviews
    .06 miles away
    Fuego
    49 reviews
    .08 miles away
    Nearby Attractions
    Playa Punta Esmeralda
    314 reviews
    .29 miles away
    Cenote Misterio Maya
    116 reviews
    .96 miles away
    Galeria Luis Sottil
    27 reviews
    .38 miles away
    Centro Ceremonial Kohunlich
    10 reviews
    .76 miles away
    Ask a question
    Questions & Answers
    freddy n
    January 21, 2018|
    AnswerShow all 3 answers
    Response from QD_Paradisus | Property representative |
    Dear freddy n, Thank you for contacting Paradisus Playa del Carmen. I would like to inform you regarding your concern; the main pool is not heated, the only heated pool is in the Family Concierge Area and is for... More
    0
    Votes
    Google Translation
    foodpro
    January 21, 2018|
    Answer
    Response from QD_Paradisus | Property representative |
    Dear foodpro, Thank you for contacting Paradisus Playa del Carmen. I would like to inform you yes, Paradisus has rooms and handicap facilities. Please do not hesitate to contact to paradisus.playadelcarmen@meliacom for... More
    0
    Votes
    Google Translation
    Lincoyable
    January 21, 2018|
    Answer
    Response from graysotx | Reviewed this property |
    They can give you a card that indicates you must have gluten-free meals. Also, at every reservation restaurant we went to, the server asked us about gluten and about food allergies. They're readily able to offer you choices.
    1
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    Room Tips
    "We had a swim up room but found the water cool"
    Read review
    "The family concierge was a nice touch but we felt that we didn't need it much. Younger families might..."
    Read review
    "We had a 1 bedroom suite and that was very nice for our family of 4."
    Read review
    "The beds were a little soft for my taste. That was just a personal preference"
    Read review
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