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Paradisus Playa del Carmen - Riviera Maya

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About

#7 of 24 resorts in Playa del Carmen
Location
4.3
Cleanliness
4.7
Service
4.6
Value
4.3
GreenLeaders Platinum level
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness / spa locker rooms
Free breakfast
Beach
Diving
Babysitting
Electric vehicle charging station
Parking
Wifi
Pool / beach towels
Outdoor pool
Private pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Swimup bar
Water sport equipment rentals
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
24-hour security
Baggage storage
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Flatscreen TV
Walk-in shower
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Family Resort
Family
Languages Spoken
English, Spanish
Hotel links
Special Offer:Dream destinations

Location

5 Av. Nte., Luis Donaldo Colosio, Playa del Carmen 77728 Mexico
Name/address in local language
Paradisus Playa del Carmen - Riviera Maya
15,564Reviews2,146Q+A100Room tips
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Ashley W wrote a review Yesterday
Windham, Maine2 contributions
We booked our stay through a travel agent. We didn't know until we arrived that we had a personal concierge and an excursion included. Our concierge, Adrian, went above and beyond to impress us and our kids. We came back to balloon animals multiple times, gift bags and he was extremely responsive to all of our needs. The excursion we went on was phenomenal. It included a yoga session, a session with a Shaman, a Cenote swim and ziplining/cliff jumping. I hope this excursion stays on their list! Our kids range from 7-12 and they all loved it! In addition, the housekeeping service was on point and every single staff member was so happy, welcoming and helpful. There was not one time we encountered a staff member who didn't seem like they were so happy to be there. We would go again!
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Date of stay: April 2024
Value
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ShaneAndLisa wrote a review Jul 2022
Chicago, Illinois12 contributions131 helpful votes
Hotel's Favorite
I’m writing this review of the Paradisus La Esmeralda family all-inclusive resort in Playa del Carmen, Mexico through the lens of a veteran Paradisus La Esmeralda family. We are a family of three – myself, my wife and our 15-year-old daughter. We know there are many others out there who have visited this resort multiple times over the years and may be wondering what’s changed since COVID, how the resort in doing in general and what the difference between the old Family Concierge and the more recent “Reserve” status is. For those of you who haven’t been here before, it will hopefully give you a better picture as well. This was our fifth trip to the Paradisus in ten years. We came here first in 2012, returned in 2013, then 2015, and then 2017. After, we hit a few other resorts and – voila – COVID, derailing a planned 2020 trip. Fast forward to 2022, and we are back! We had a short visit here, arriving on June 29th and departing on July 3rd. IN SUMMARY The Paradisus remains our favorite resort in the Riviera Maya. The combination of exceptional service, gorgeous grounds incorporated into the existing natural landscape, four-star restaurants with enough variety to make even long stays not become monotonous, plenty of fun for both adults and children, and comparatively reasonable prices make this place a real gem. WHAT’S CHANGED Since it has been five years from our last visit, we have some insight into changes sparked by time and by COVID. We’ll get into The Reserve in a moment, but the top line there is that you can pretty much expect the same thing you got if you chose Family Concierge a few years ago, with a few notable changes. Mainly, the Paradisus is working its way through the tidal wave that has been COVID, and it’s clear that the challenges the resort industry faces are like many others in the form of staffing challenges, controlling costs without reducing the customer experience, and the like. In other words, the “changes” from 2017 are most prominently changes that are at a level above the Paradisus’ ability to have direct control. That said, backed by the strength of Melia, they seem to have figuratively weathered the storm quite well. Other changes to be discussed include updates to the mix of restaurants and an overall reduction in evening entertainment that was such a prominent and enticing feature of the resort. Finally, the resort in recent years has doubled down on its commitment to being more eco-friendly, which manifests itself in a reduction of plastic bottles in favor of glass, reusable plastic cups at the pool, the removal of the heavy flow option button functionality on toilets, and most notably, the introduction of towel cards to enforce a one-per-person usage. On that last point, this ends up reducing laundry service, presumably, which is also good for the environment. Those of you who don’t believe climate change is real may be disappointed in these changes, but you’ll still have plenty of down-home, old-fashioned fun here, so please don’t cry in your beer – take a shot of mezcal instead and stiffen that upper lip! WEATHER Really quickly, the weather was ridiculously awesome. You honestly never know what you’re going to get there this time of year. In 2015 we stayed for two weeks and the entire first week was literally a wash as a massive tropical storm rolled through. This time around, it was nearly cloudless sun and 90-degree Fahrenheit temperatures with literally no rain. It misted once for about 30 seconds. Not kidding. My southern Italian wife is so dark she will have tan lines for the next twelve months. My white northern European skin survived by the grace of Hawaiian Tropics Silk Hydration 50 SPF and 30 SPF applied liberally, and Neutrogena’s Ultra Sheer Face Mist 55 SPF. No paid endorsements here – these products are gold. ROOM In recent years, we’ve chosen swim-up suites for an extra layer of convenience and family togetherness, and because as our daughter entered her teen years, the appeal of her own space/room was more appealing. At a fair number of resorts, Paradisus included, a portion of those one BR suites have a swim out option. We chose this for the first time at the Paradisus. We chose the Reserve One-Bedroom Deluxe Swim-Up Suite – the smaller of the one-bedroom swim out options. You can choose the larger “Master” version for about $150 US more per night. You’ll get about 250 square feet more of room in the main area for that. We didn’t see it as necessary with only three people, but I can see a case for the larger version if you have more people. Our room number was 2024 and we were located basically at a corner of a swim-up section to the southwest of the main pool. The location was incredible – because there were no occupants of any swim-ups within five rooms of us in either direction, we essentially had a large private pool and wing of the resort to ourselves. We had full sun in the morning outside the unit until the hottest part of the day, around 2pm, when the shade was welcomed. And, we were adjacent to a foot bridge connecting the main pool area to the room complex, meaning that we had overhead shade within feet of our swim-up. We brought the UE Wonderboom Bluetooth speaker along and a deep cut playlist of a combination of Jens Buchert spa music and Martin Denny cocktail tracks, and essentially created our very own beach club environ. The tunes blended with the environment from an “I’d expect to be hearing that being pumped around a resort’s music system” so no complaints from anyone passing by. Pro tip  In terms of living quarters, it’s what you would expect from the Paradisus. Comfy beds and soft linens in the bedroom, a decent sized bathroom that could be accessed through either the bedroom or the main room, and a kitchenette area, kitchen sink, circular dining table and chairs and sofa bed. I will say, these sofa beds are different than the pull-out sofa beds in the other Reserve rooms we’ve stayed in. They don’t fold out into an actual pull-out bed with a real mattress – it feels more like a futon in its firmness when pulled out and my daughter commented on that aspect. Yet, she did survive. The resort has subtly cut back on a few things in the room, notably that it appears you no longer are supplied with slippers in the room. That said, I bet if you asked for them, they would bring them. The amenities like body wash, shampoo and conditioner also appear to have been downgraded from premium products, though they all still functioned as expected! Overall, the room showed a little of the wear and tear that comes with time, but the resort seems to be on top of routine maintenance to keep the aesthetic to a high standard. I guarantee you that the Paradisus repaints rooms far more frequently than any of us do in our own homes. One other notable thing was a lack of nightly turndown service. This, again, is probably a staffing issue and by no means a must-have. THE RESERVE Let’s talk about The Reserve. This was our first time with this new incarnation of Family Concierge, and we knew some of what to expect but weren’t entirely sure it would be the same experience. One thing to note here is that this was the first time we had a room that wasn’t located in the actual Reserve block of rooms section. That section is the block directly north of the Reserve pool and Reserve lobby. In our opinion, it didn’t matter. It was a short walk to the Reserve lobby, and honestly, we didn’t really need to do that during our stay. What this does allow the resort to do is offer Reserve-level service to a particular class of room without requiring that the room be physically connected to the Reserve section. From the standpoint of service, the Reserve works the same way Family Concierge did – you receive a personal staffer who is with you for your entire visit and can act as liaison to the many services of the hotel, including restaurant reservations, room service, The Kid’s Club, maintenance, etc. Yes, you could do these all yourself, and there are resources through the Melia app to do so but having someone with an inside track is invaluable – feels like you’re being expedited to the head of the line every time. What’s awesome as an update for us since 2017 is that the Reserve has moved from proprietary digital communications systems like Telcel cell phones given to guests, to the use of What’s App for communication. We were able to communicate in real time throughout our stay. At this point it’s important to give a major shout out to our Reserve concierge, Jonathan, who was easily the best concierge we’ve had in all five of our stays. He was almost immediately accessible every time we had an inquiry or request, and never was unable to accommodate. A sampling of our requests and the turnaround on them: “Can we have a bottle of the house cabernet delivered to the room so we can have a drink after dinner at 7pm?” RESPONSE: “Yes, absolutely! It will be arriving around 7pm.” RESULT: The bottle, a corkscrew and two wine glasses were waiting for us when we returned from dinner. “Jonathan, we are back at the room swimming and our pool towels were removed during the maid’s visit – can you arrange for new towels. RESPONSE: “I’ll gladly bring.” RESULT: he walked them over personally five minutes later. “Jonathan, we think the air conditioner in the main room isn’t working – could someone from maintenance come by and check?” RESPONSE: “Can I send them now or after 11am?” RESULT: maintenance arrived within 30 minutes and fixed the A/C. Originally, Jonathan made dinner reservations for us for all four nights with some of our choices, among them a teppanyaki table at Bana. Unfortunately, the only time he could get for us was 9pm, which is a bit late for us when we are on vacation. But we really wanted to go and didn’t express any disappointment to him. On the morning of, he noticed that an 8pm reservation for teppanyaki had been cancelled, and he reached out immediately to ask us if we’d like the earlier time slot. YES, we do! That’s proactivity at its finest! SERVICE If you’ve been here before, you’re familiar with the phrase “It’s my pleasure” in response to any staff request. We noticed less of this than in the past, and the only thing I can think of to explain it is that it’s so hard for anyone to find staff and retain right now, and as a result, training is way more complicated. That said, the lack of that phrase didn’t diminish the service level in any way. It’s more of a brand issue than anything – it was a simple but memorable point of differentiation for the Paradisus. I say this as someone who works in corporate and product branding. POOLS Really no changes here. Same pools, same service level, same progression of activities as before. Just fine. Again, shout-out to the swim-ups – I think I prefer them to the main pools now. BEACH What’s to say that hasn’t been said. If you’ve been following the sargassum issue in the Caribbean in the past six or so years you know what’s going on. I blame Brazil, the deforestation of the Amazon and massive increases of agricultural runoff. If you don’t believe me, Google “sargassum Caribbean Brazil to blame amazon runoff nola.com” and you’ll get the skinny on it. And it’s no longer just Mexico and the Caribbean suffering. These blooms have now made their way to Miami and other parts of Florida, wreaking havoc on the tourist scene there and ironically drawing the ire of the same public officials who deny climate change or the right of governments to regulate corporations, so they don’t ruin the environment. Karma’s a bitch, eh? The Paradisus has installed a barrier about 300 meters offshore to protect the beach, but it ain’t perfect. It does stop most of the big blooms from making their way to shore, however what appears to be happening is that it pulverizes a lot of the sargassum from the blooms being crashed against the fences by the currents and so what comes through is a fine, red particulate. It’s swimmable but not particularly enjoyable. It’s just not what it used to be, but again, not the fault of the resort. One thing they have made available are hobie crafts piloted by beach staff that will take you and family out to a very clear area of water near the fences where you can swim around. It’s a novel solve for a persistent problem. RESTAURANTS This is still some of the best food we’ve encountered at a resort in its class. Notable changes: gone is Bento, in is Capella, an Italian delight that makes some of the best pastas we’ve had out to eat. My wife is Sicilian, she makes her own pasta and commented that all three pastas we ordered were outstanding. This is a great addition to the resort. Bana, which I’d describe as pan-Asian with private teppanyaki rooms, has expanded from just the adults only side to the family side as well, as Bana Family. Word has it that there were so many complaints from adults only guests of kids coming over to the adults only side to get to Bana in years past (that was allowed as the one exception to the adults only side) that they decided to create Bana Family to shut them up and offer more teppanyaki tables. Our experience at Bana Family was not what it has been at Bana. First, the teppanyaki tables aren’t private so it’s less of an intimate experience. Second, because there are four open air teppanyaki tables in a room space dominated by them, the temperature inside the restaurant on a hot night is pretty unbearable. We were dying for more water to be brought to the table. Third, there was little show cooking to be had. Gone are the parlor tricks like the onion volcano and the like. It honestly felt like we were being moved in and out rapidly. I remember the private tables being at least 90 minutes. This was over - start to finish - in less than 45 minutes. It was a bit of a disappointment to be honest. ENTERTAINMENT COVID has clearly decimated the entertainment industry. The Paradisus excelled at nightly entertainment at the outdoor North Avenue Bar, with Mayan-themed acrobats and routines, honestly stellar Michael Jackson impersonators, Americana performances and the like. The choreographic was tight, the performances were fresh, the performers were uber-sexy, and the content was still (mostly) family-friendly. Most of that is gone for now. It’s a challenge I’m sure the entire resort industry is facing, and I cannot imagine what most of the folks who used this as their livelihood are doing for work right now – it’s definitely a setback for that performance industry as it lost a whole segment of talented performers who probably stopped the rigorous training needed to perform at that level. On the flip side, I’m sure that the Circe du Sole companies in Cancun are having no problem finding high quality talent, as there are probably still a ton of people capable and not working. We look forward to seeing this make its return up and down the Riviera Maya and wish the best for all in the circus industry who are struggling to get back into the game. ROOM S RATING I’m still going to give this trip a five-star rating, and here’s why. Most of the challenges I’ve described are industry level or beyond – not the fault of the Paradisus. I’ll overlook the subpar experience at Bana family for the unexpectedly awesome new experience at Capella and give the resort credit for creating Bana Family to make everyone happy. There is no question we will return to the Paradisus, we will do another swim-up, and we will ask for Jonathan at The Reserve!
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Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Service Center, General Manager at Paradisus Playa del Carmen - Riviera Maya
Responded Jul 12, 2022
Dear ShaneAndLisa, Thank you for taking the time to write such a nice and honest review, and for having your holidays in our hotel. We are very glad that you enjoyed your holidays so much. It was such a pleasure reading your pleasant and positive comments. Without a doubt, reviews like yours encourage us to continue working harder and better for our guests’ experiences at our hotels are always enjoyable and great. Definitely, we will share your comments with the staff, they will be so happy to read it. We look forward to meeting you again in the near future. We will do everything possible you have a great and memorable holiday next time. We hope to see you as soon as possible in Playa del Carmen. Thank you very much for stay with us and for your comments again. Sincerely, Guest service center management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Susan C wrote a review Yesterday
1 contribution
Jorge at Tokimeku was absolutely amazing! He was attentive and so kind. He also made great recommendations for the food which was fabulous! We are sad we forgot to get pictures. In our time here this has been the best of the experience. We will definitely be returning while we are here!!
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Date of stay: April 2024
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Marc G wrote a review Yesterday
3 contributions2 helpful votes
We had a small wedding with 22 guests. The pools and water park for the kids were perfect. Ingrid, our wedding coordinator, could not have been better. She was always available leading up to the wedding and made the planning process easy. On the day of, everything went exactly as planned. The officiant, photographer, bar and wait and audio system techs did everything perfectly and right on time. It was the smoothest running event I've been a part of. Jorge, our concierge, was also great and helped with a couple of difficult problems. It's not cheap but it's a great place to have a wediding and a family vacation.
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Date of stay: April 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Nathalie R wrote a review Yesterday
1 contribution
Great for families. Lots of activities for kids! Alberto from the entertainment group was amazing - let us know about all the activities going on and made pinhatas with the kids ! We stayed as part of the Nikte group. The room was always very clean. Amenities were great.
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Date of stay: April 2024Trip type: Traveled with family
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Sabina B wrote a review Yesterday
1 contribution
Lovely family hotel, clean, good food and entertainment. Great service from the Scuba diving team, in particular Gustavo who made our first dive an unforgettable experience. Also fantastic entertainment from Alberto from the activities team.
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Date of stay: April 2024
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Trip type: Traveled with family
Room Tip: Many restaurants are adults only which is a shame. They should extend access to families.
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TJ854 wrote a review Yesterday
Macomb, Michigan1 contribution
Beautiful resort. Fun activities from Alberto from the entertainment group! Food was amazing! 5 stars from a family of 5 with young children!
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Date of stay: April 2024Trip type: Traveled with family
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Tim S wrote a review Yesterday
1 contribution
This is an amazing place to come with kids. So many activities and fun events. The food is incredible at all the restaurants. We especially liked the Lunch Box and the service from Martha, Carmen, and Carlos was impeccable. It felt like a little community that welcomed us. At Cielo, Carlos gave us a culinary tour of Mexico which was fantastic, teaching us about his Mayan roots as well. Overall a fantastic experience.
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Date of stay: April 2024Trip type: Traveled with family
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Alice C wrote a review Yesterday
7 contributions1 helpful vote
We enjoyed our stay overall, despite encountering a few minor issues with our room. However, apart from that, the amenities were satisfactory, and we managed to have a good time nonetheless.
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Date of stay: April 2024Trip type: Traveled with family
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louisevipond wrote a review Apr 18
1 contribution
I cannot say enough good things about this place. The food, the staff, the pools, the drinks… it was amazing and we will be back.
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Date of stay: April 2024
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$458 - $642 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
paradisus playa del carmen la esmeralda hotel playa del carmen
FORMERLY KNOWN AS
Paradisus Playa Del Carmen La Esmeralda
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
488
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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PARADISUS PLAYA DEL CARMEN - RIVIERA MAYA - Updated 2024 Prices & Resort Reviews (Mexico)

Frequently Asked Questions about Paradisus Playa del Carmen - Riviera Maya
Which popular attractions are close to Paradisus Playa del Carmen - Riviera Maya?
Nearby attractions include Playa Punta Esmeralda (0.4 miles), Galeria Luis Sottil (0.2 miles), and Playa Publica 88 (0.07 miles).
What are some of the property amenities at Paradisus Playa del Carmen - Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Paradisus Playa del Carmen - Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Playa del Carmen - Riviera Maya?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Paradisus Playa del Carmen - Riviera Maya?
Yes, free parking is available to guests.
What are some restaurants close to Paradisus Playa del Carmen - Riviera Maya?
Conveniently located restaurants include Sal. Steak - Cave, Fuego, and Bana Restaurant.
Are there opportunities to exercise at Paradisus Playa del Carmen - Riviera Maya?
Yes, guests have access to a pool, a sauna, and fitness classes during their stay.
Does Paradisus Playa del Carmen - Riviera Maya have airport transportation?
Yes, Paradisus Playa del Carmen - Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus Playa del Carmen - Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Playa del Carmen - Riviera Maya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Paradisus Playa del Carmen - Riviera Maya?
The staff speaks multiple languages, including English and Spanish.