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Paradisus Playa Del Carmen La Esmeralda

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Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Esmeralda
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5,539 Reviews from our TripAdvisor Community

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Showing 3,612: English reviews
Wisconsin
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

We visited here with our 3 year old and 3 month old last winter. We specifically selected the property based on the great reviews and the fact that it had one bedroom suites for a reasonable price. We are not normally people who visit AI resorts, but with young kids we thought we would give it a try. The weather... More 

Helpful?
Thank TravelingPeanut
Staten Island, New York, United States
Level Contributor
61 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

The resort is beautiful and the workers are exceptional. If you are traveling without children, I recommend staying at the La Perla side which is only for adults. The great thing is you can use any of the amenities from either side. The concierge service is nice but they are sometimes slow at fulfilling your requests. The best part of... More 

Helpful?
Thank James C
Vienna, Virginia
1 review
5 of 5 stars Reviewed yesterday NEW

We had a great time at La Esmeralda. This was our second time staying at Melia Paradisus in Mexico and we were so pleased with the service, food and amenities. We would like to specially emphasize the excellent service and professionalism provided by Zoraya Diaz (Supervisor Housekeeping), Maria Diaz (housekeeper), Adriana Camargo Dominguez (housekeeper, NAOS), Alejandro Sarabia, (waiter Naos) and... More 

Helpful?
Thank celesteruru
Las Cruces, New Mexico
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

The hotel was beautiful! Staff was very friendly and accommodating. Food was excellent! We will definitely be back to this resort! The location and the excursion trip that were offered was amazing! The surrounding area was safe with plenty of security.

Review collected in partnership with Meliá Hotels International

Helpful?
1 Thank Josh W
Mississauga, Canada
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I did a lot of research for this trip after being disappointed with other 'family friendly' all inclusives. Oyster.ca was able to give me an unbiased opinion on accommodations, service, amenities and provided accurate photos so I knew what to expect from booking a Family Concierge room. It was well worth it. Our concierge Alan, was very present during our... More 

Helpful?
Thank Jennifer L
Branchburg, New Jersey
1 review
4 of 5 stars Reviewed 2 days ago NEW

We had a fun time learning dances and seeing the shows. Alladin was a favorite! Xavier was especially friendly! Perhaps a few more things could be included in the resort activities. jet skiing or some other motorized sports

Review collected in partnership with Meliá Hotels International

Helpful?
Thank Z4041IUangelah
Staten Island, New York
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was our second trip to this resort, with our now ten year old daughter. We stayed in a family concierge junior suite, Room 3030, for ten days. We totally loved it the first time, and we had a great trip this time as well, but there were some minor issues, some of which are of no fault of the... More 

Helpful?
3 Thank TarahDee
Huntington Beach, California
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Awesome resort for family vacation. Resort is beautiful, with plenty of restaurant options, and moderate activities. Pools are good size, beach is nice. Staff is attentive and eager and very friendly. Evening entertainment offered fun versions of kid friendly Broadway shows, very well done. An Illy Coffee Bar...awesome! Not as many non-motorized water activities despite being an all inclusive, but... More 

Helpful?
Thank Joan M
Laurel, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This trip was a combo - a family getaway and we attended a friend's vow renewal ceremony on the beach. We had an amazing time, there is much to be said about a resort that has a building designated for families. It takes the pressure off of feeling like your kids could be aggravating other guests; they can just be... More 

Review collected in partnership with Meliá Hotels International

Helpful?
1 Thank sophia_l_mason
San Francisco, CA
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Arriving at the end of our summer, all four of us had been looking forward to this trip, however things started off a bit rocky. Coming off a tiring day that began at 5am with two small children in tow (3 and 5), we had been hoping to be pampered upon arrival. However, first impressions were less than spectacular. We... More 

Helpful?
3 Thank LKSF
Quality Manager P, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear LKSF, Your appreciation has boosted our confidence as well as augmented our desire to keep offering unique experiences to all our guests. Thank you for trusting us with your family holiday and appreciating our work. Hopefully you give us the chance to serve you again. Sincerely Annette Koelemeij Hotel Manager Paradisus Playa del Carmen La Esmeralda More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in a stunning little bay, Paradisus Playa del Carmen La Esmeralda is the superior luxury family-friendly resort in the Riviera Maya, combining a prestigious Caribbean setting with world-class facilities, including Family Concierge, the ultimate in spa treatments, a relaxed ambiance, and flexible meeting spaces with state-of-the-art equipment. This elegant resort has a Mayan ecological feeling, and an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world and ten bars serving unlimited international Premium brand drinks. Enjoy life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences. This luxury family-friendly All-Inclusive resort is located about 45 minutes from Cancun International Airport and just steps from extraordinary beaches and attractions such as Playa del Carmen’s 5th Avenue, Xcaret, Akumal, Xel-Ha, and near world-famous Mayan archaeological sites such as Tulum, Chichén Itzá and Cobá. ... more   less 

Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $304 - $996 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 512
Reservation Options:
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Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico
Hotel Style:
#12 Family Hotel in Playa del Carmen
#17 Business Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#27 Spa Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
#28 Luxury Hotel in Playa del Carmen
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