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Paradisus Playa Del Carmen La Esmeralda

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Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Esmeralda
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5,696 Reviews from our TripAdvisor Community

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Showing 3,694: English reviews
Fountain Valley, California
1 review
5 of 5 stars Reviewed yesterday NEW

No complaints about this hotel. The room, 8 restaurants, beach, pool, staff ... were all excellent. I had a deep massage which was just prefect. The staff is all pleasant and does a nice job. The excursions in the area are excellent. Lots to do.

Review collected in partnership with this hotel

Helpful?
Thank kurth609
Toronto, Canada
Level Contributor
87 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 stars Reviewed yesterday NEW

I'm going to start by saying that I have stayed at the Reserve at Paradisus Punta Cana before and had an amazing experience and that really was one of the big motivating factors for us to choose this hotel over others in the area, but there are some significant differences which I'll mention a bit later down the review. As... More 

Helpful?
Thank AquamanEh
Brooklyn, New York
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

special thanks to claudia at the clubmelia who she take care of my family night show are great,the only thing is the beach is not great,otherwise the property itself and dinner restaurants are all good

Review collected in partnership with Meliá Hotels International

Helpful?
Thank Ki L
GM_Paradisus, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Ki L, Thank you for sharing your feedback with us. We are glad to hear your experience with the hotel was excellent and the service received from Club Melia was great. Best wishes, Annette Koelemeij Hotel Manager Paradisus Playa del Carmen La Esmeralda More 

Walnut, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Room service was incredible. Choices and food preparedness and delivery was excellent. Staff is polite and helpful. Especially Jose (Sunrise) at the Sunrise Grill and Victor working at the Market. Both are exemplary employees. We enjoy the resort every year and became members last year.

Review collected in partnership with Meliá Hotels International

Helpful?
Thank 600rubenm
GM_Paradisus, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear 600rubenm, Thank you for posting such a great note about your recent stay at Paradisus Playa del Carmen. We will share your wonderful comments with team as we are certain that they will be glad to read such remarkable notes. Best wishes, Annette Koelemeij Hotel Manager Paradisus Playa del Carmen La Esmeralda More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

1. They are currently refurbishing Olio, the family concierge restaurant. Honestly, it wasn't missed. The FC pool is still open and the servers make sure you have all the food and drinks you need. Hopefully you will have Demetrio (server), Viktor (bartender), and Israel (attendant) while you are here. These 3 along with Paulina (FC butler) made this trip!!! 2.... More 

Helpful?
Thank Theresa B
GM_Paradisus, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the Mexican Caribbean. We are very happy to learn that your stay was a most pleasant one, and that... More 

Ballston Spa, New York
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW

What a beautiful location. The staff, accommodations, and site were wonderful. The teen activities director, Daniel, was FABULOUS!!!! Our teen age daughters had great time kayacking, playing water polo, beach volleyball, learning to DJ. He did a great job of helping them mingle with other teens, make new friends and get to know other cultures. Claudia did a wonderful job... More 

Helpful?
Thank ptg12020
GM_Paradisus, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Paradisus Playa del Carmen. We are overjoyed to read that you’ve enjoyed your stay, specially (this, this and that…). Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly... More 

oklahoma
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Me (GM) 54, Husband (GP) 68, Son 30, Daughter-in-Law (DIL) 30, and two grandsons (GS) 8 & 4 were here from September 8 -17. This is by far, the most wonderful family vacation we have ever experienced. I watched the Trip Advisor site for feedback and tips before and after making our reservations and got very concerned about some very... More 

Helpful?
3 Thank kerrirn1962
GM_Paradisus, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear kerrirn1962, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a most pleasant one, and that you... More 

Reading, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

Stayed here during May, very good experience and also a beautiful hotel. Restaurants are great, bars are great and food is varied enough for an entire week. We used the Family concierge which was fab for our 4 year old. We also used the nanny for 2 nights and they were fab with both kids the youngest being 7months. Only... More 

Review collected in partnership with Meliá Hotels International

Helpful?
Thank mitunz
GM_Paradisus, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear mitunz, Thank you for the comments of your holiday with Secrets Silversands on TripAdvisor. We are delighted to read that you’ve enjoyed the facilities and the special care for the Family concierge guests. It is great to read that you are coming back very soon, please do not hesitate to contact us prior you arrival if you need any... More 

South gate
1 review
5 of 5 stars Reviewed 4 days ago NEW

Everything was perfection. The staff was awsome, it smelled beautiful, the food was great, the rooms were spectacular, the pool was nice, and it was just a hop, skip and a jump to the beach, which by the way was amazing!

Review collected in partnership with this hotel

Helpful?
Thank Lmjimenez72
GM_Paradisus, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Lmjimenez72, Thank you for your warm words for us. It was a pleasure to be your host in our beautiful Paradisus Playa del Carmen La Esmeralda. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. Greetings, Annette Koelemeij Hotel Manager Paradisus... More 

Armacao dos Buzios, RJ
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just came back from 10 days in family heaven. The first time in our lives that we go all-inclusive. We run our own small hotel and we are always going to small boutique hotels with maximum 10 rooms where the atmosphere is personal. This is the amazing thing here. The place is HUGE and they have about 1500 employees and... More 

Helpful?
Thank Peple
GM_Paradisus, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Peple, On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the Mexican Caribbean. We are glad to read that you have enjoyed our staff’s attentive service and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in a stunning little bay, Paradisus Playa del Carmen La Esmeralda is the superior luxury family-friendly resort in the Riviera Maya, combining a prestigious Caribbean setting with world-class facilities, including Family Concierge, the ultimate in spa treatments, a relaxed ambiance, and flexible meeting spaces with state-of-the-art equipment. This elegant resort has a Mayan ecological feeling, and an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world and ten bars serving unlimited international Premium brand drinks. Enjoy life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences. This luxury family-friendly All-Inclusive resort is located about 45 minutes from Cancun International Airport and just steps from extraordinary beaches and attractions such as Playa del Carmen’s 5th Avenue, Xcaret, Akumal, Xel-Ha, and near world-famous Mayan archaeological sites such as Tulum, Chichén Itzá and Cobá. ... more   less 

Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $343 - $973 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 512
Reservation Options:
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Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico
Hotel Style:
#12 Family Hotel in Playa del Carmen
#17 Business Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#27 Spa Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
#28 Luxury Hotel in Playa del Carmen
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