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Paradisus Playa Del Carmen La Esmeralda

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Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Esmeralda
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5,518 Reviews from our TripAdvisor Community

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Showing 3,601: English reviews
San Francisco, CA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed yesterday NEW

Arriving at the end of our summer, all four of us had been looking forward to this trip, however things started off a bit rocky. Coming off a tiring day that began at 5am with two small children in tow (3 and 5), we had been hoping to be pampered upon arrival. However, first impressions were less than spectacular. We... More 

Helpful?
1 Thank LKSF
Mahwah
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

The hotel exceeded all our expectations. The facilities were in excellent conditions, the pools were clean and are very well distributed, but the restaurants, oh the restaurants. I only wish I could have repeated some meals because most of them were AMAZING, definitely not what you would expect from an all-inclusive hotel. Though, I know that what made it all... More 

Review collected in partnership with Meliá Hotels International

Helpful?
1 Thank Alejandro M
Miami, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

The staff is very friendly and amazing service specially the F&B Director Atilas Gambos. He was a great host and went out of his way to make us feel special. We are coming back! Loved this place. Thank

Review collected in partnership with Meliá Hotels International

Helpful?
Thank Michi042
New York City, New York
1 review
3 of 5 stars Reviewed yesterday NEW

All inclusive isn't necessarily so... While it's a pleasure to be at a high end extremely clean facility with many amenities and attentive staff, the reality is that all that was "included" often had to be negotiated.

Review collected in partnership with Meliá Hotels International

Helpful?
Thank amybX6238EO
Novato, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

I will try and keep my review short and sweet. If you are going to stay here I would opt for the Family Concierge service. Our Concierge Leonardo took care of all our dining reservations and would stop in from time to time to see if we need anything. We never had to wait for service at the Family Concierge... More 

Review collected in partnership with Meliá Hotels International

Helpful?
Thank Mike A
Quality Manager P, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Mike A, Thank you for letting us surprise you while staying in the Family Concierge section. Our staff is always working very hard to provide our families with an unforgettable experience through little details and special amenities for our guests. We also appreciate your suggestions on our weak spots, we are taking progressive action now. Once again, thank you... More 

Montreal, QC
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We travelled to this resort for the second time this year and this time was almost as good as the first. We travelled with our 2 childrens (11 months and 3 yrs). Room: We originally booked a Family Concierge suite but decided to upgrade to a one bedroom master suite swimup (with family concierge) via e-mail before our arrival. We... More 

Helpful?
1 Thank MtlBCtr
Quality Manager P, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear MtlBCtr, We thank you for choosing Paradisus Family Concierge for your "HOME AWAY FROM HOME" holiday every time you come back to our friendly Playa del Carmen. Please feel confident that we will continue to serve you with quality and service for years to come. We are looking forward to welcoming and servicing you once again. Sincerely. Annette Koelemeij... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW

Great Hotel! Clean, modern rooms, and excellent service! Kids loved the kids club, they had many activities for them. Kids pool and adult pools are great! The beach is very clean! Definitely will stay again!

Helpful?
Thank Sergio M
Quality Manager P, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Sergio M, We are glad we met all your expectations, It is very rewarding to know that you have enjoyed every moment of your vacation at Paradisus Playa del Carmen. It will be a pleasure to host you again. Sincerely. Annette Koelemeij Hotel Manager Paradisus Playa del Carmen La Esmeralda More 

Salto, SP
Level Contributor
78 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Although the hotel has a great structure, the biggest problem is that private parties overrides the right of every hotel guest. We stayed five nights at the hotel. The hotel has only one access to the beach. Beside the way to the beach is where they assemble tents for private events . For three days, there were 3 different events,... More 

Helpful?
2 Thank Sandro P
Quality Manager P, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Sandro P, We are truly sorry to read that your stay was not what you expected. Safety of our guests is very important for us, therefore we will be reinforcing our security and safety measures with all our colleagues. Also, in order to ease the walk to our beach we have completed our new bridge in La Esmeralda site... More 

Cancun
Level Contributor
82 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We booked here because we wanted to try different parts of Mexico we took the kids because it shows to cater to families. The staff was very friendly but I feel like the stay could have been better. I wish the amenities and activities were displayed or shown easier so we could have enjoyed more of the resort and when... More 

Helpful?
1 Thank bigbob3808
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW

Really is a great 5 stars, all the workers are well prepared for the service , the restaurants are wonderful, minors details like the beach has in the middle some rocks and the water is not really clear. I will visit other Paradisus and other country .

Helpful?
Thank Erwin A
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in a stunning little bay, Paradisus Playa del Carmen La Esmeralda is the superior luxury family-friendly resort in the Riviera Maya, combining a prestigious Caribbean setting with world-class facilities, including Family Concierge, the ultimate in spa treatments, a relaxed ambiance, and flexible meeting spaces with state-of-the-art equipment. This elegant resort has a Mayan ecological feeling, and an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world and ten bars serving unlimited international Premium brand drinks. Enjoy life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences. This luxury family-friendly All-Inclusive resort is located about 45 minutes from Cancun International Airport and just steps from extraordinary beaches and attractions such as Playa del Carmen’s 5th Avenue, Xcaret, Akumal, Xel-Ha, and near world-famous Mayan archaeological sites such as Tulum, Chichén Itzá and Cobá. ... more   less 

Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $294 - $1,002 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 512
Reservation Options:
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Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico
Hotel Style:
#12 Family Hotel in Playa del Carmen
#17 Business Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#27 Spa Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
#28 Luxury Hotel in Playa del Carmen
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