We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Paradisus Playa Del Carmen La Esmeralda

Travelers' Choice award winner
GreenLeadersPlatinum level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Esmeralda
Panoramas (8)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

5,987 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 3,856: English reviews
Mexico City, Mexico
Reviewed 2 days ago NEW

Awesome place, awesome staff. We feel so spoiled. Ask for Leo in Family concierge. Try to visit as many restaurants you can. All where you need a reservation are awesome. Olio is ok. We travel with a baby and a toddler and the staff has cool little details. Thank you.

 Report
Helpful?
Thank JJ G
Reviewed 2 days ago NEWvia mobile

Hugo and Emanual gave an awesome ecological tour of the local environment here at Paradisus! We attended the sushi making seminar with Hugo and Catalina 2 days ago and loved it. We highly encourage these activities to enrich your experience here at Paradisus! Thanks!!

 Report
Helpful?
Thank Shawn S
QD_Paradisus, Calidad at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Shawn S, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. We will share your wonderful comments with our team as we are certain that they will be glad to read such remarkable notes. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt Paradisus Quality Department aldo.delgado@melia.com

Fort Myers, Florida
Reviewed 2 days ago NEW

What a pleasant surprise. This resort is clearly a cut above. Facilities, amenities, and food are all high quality. The value for the price is excellent. Staff is friendly and helpful. These people know how to provide quality customer service with out being annoying,

 Report
Helpful?
Thank H1065UNcharlesj
QD_Paradisus, Calidad at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear H1065UNcharlesj, Thank you for posting such a great note about your stay at Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt Paradisus Quality Department aldo.delgado@melia.com

Reviewed 3 days ago NEW

I had a wonderful stay at Paradisus at Playa Del Carmen, Mexico. I traveled with my wife and 3 kids. We felt very welcomed from day 1 and the staff and service of the hotel maintained their professional and welcome throughout our stay. I in particular appreciated a courteous and responsive bellman by the name of Rolondo. Rolondo took care...

 Report
Helpful?
Thank Syed A
QD_Paradisus, Calidad at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Syed A, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. We will share your wonderful comments with our team as we are certain that they will be glad to read such remarkable notes. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt Paradisus Quality Department aldo.delgado@melia.com

Reviewed 3 days ago NEWvia mobile

This was my first all inclusive visit to Mexico...and I'm ruined. It was BEAUTIFUL. Great shows every night, activities for my two young girls all the time, clean pool, amazing room service (NY strip loin with champagne), and the friendliest staff I've ever encountered. They made treasure hunts in our room for our girls, made a balloon animal hot tub...

 Report
Helpful?
1Thank Scott F
QD_Paradisus, Calidad at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Scott F, Many thanks for taking the time to leave your kind words and observations following your stay with us at Paradisus Playa del Carmen. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take...

Reviewed 3 days ago NEW

This place is so amazing. We booked through Costco travel and when we arrived at Cancun, our ride was waiting. We reached the resort late afternoon and our check in process was so fast. We walked into the place and really felt like we were in paradise. The room was great. So clean and spacious. Special thanks to Luisa Chagala...

 Report
Helpful?
Thank Ranjoose
QD_Paradisus, Calidad at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Ranjoose, Many thanks for taking the time to leave your kind words and observations following your stay with us at Paradisus Playa del Carmen. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so...

Reviewed 4 days ago NEWvia mobile

I just spent a week with my family and parents-in-law. First: physically, the hotel is wonderful. The master suite was perfect, the site is very clean, many pools are available, places at the pools are more than enough... however, at the beach, we find a LOT of see weeds... strangely, it was very dirty... but if you walk to the...

 Report
Helpful?
Thank FreeSam111
QD_Paradisus, Calidad at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Thank you for taking the time to write a review about your stay in our resort. We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks. With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem...

Feasterville, Pennsylvania
Reviewed 4 days ago NEWvia mobile

We stayed in La Perla three months ago and decided to return with our child to La Esmeralda. We were still very happy with the service, food and the resort in general. Especial thanks to Icela Hernandez from the guest services. She requested a bubble hot tub with rose's petal and the bottle of the fine wine for us! And...

 Report
Helpful?
Thank Alina C
QD_Paradisus, Calidad at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Alina C, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. We will share your wonderful comments with our team as we are certain that they will be glad to read such remarkable notes. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt Paradisus Quality Department aldo.delgado@melia.com

Sao Paulo, SP
Reviewed 4 days ago NEW

Paradisus become one of my favorite hotels. I had one weekend to enjoy a mini-vacation, so I made the reservation online. As I arrived, I received a room upgrade to one of those swim-up suites, where the balcony has direct access to the pools. My reccomendation is to stay at La Esmeralda if you go with your family, or La...

 Report
Helpful?
Thank Wavel72
QD_Paradisus, Calidad at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Wavel72, Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was excellent and the service received was awesome. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt Paradisus Quality Department aldo.delgado@melia.com

Stockton, California
Reviewed 5 days ago NEW

Service was at its BEST, this was my 2nd visit and I will continue to visit. Sun rise GRILL service was 120%!!!!!!! Sergio Perez (Captain) was always making sure our table was ready for our group and if we needed anything. The following servers were awesome. Jesus, Anayely, Adelmira, Jacqueline, Luis I am speechless for their service. We meet the...

 Report
Helpful?
Thank Edith P
QD_Paradisus, Calidad at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Edith P, Many thanks for taking the time to leave your kind words and observations following your stay with us at Paradisus Playa del Carmen. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take...

Questions? Get answers from hotel staff and past guests. Ask a question

5,210 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (4041)
Viewed
Hotel & Grounds (672)
Viewed
Dining (409)
Viewed
Pool/Beach Area (743)
Viewed
View from Room (122)
Viewed
Room/Suite (443)
Viewed
Family/Play Areas (119)
Viewed
Bathroom (75)
Viewed
Business Center/Function Rooms (6)
Viewed
Other (1452)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (1104)
Viewed
Alberca de Habitaciones (14)
Viewed
Alberca Family Concierge (32)
Viewed
Alberca Principal (60)
Viewed
Amenities (113)
Viewed
Beach (27)
Viewed
Family Concierge Ocean View (113)
Viewed
Jr. Suite Swim Up (88)
Viewed
Master Suite Swim Up (106)
Viewed
One Beadroom Master Suite FC (153)
Viewed
One Beadroom Suite (100)
Viewed
One Beadroom Suite Ocean View (97)
Viewed
Dining (84)
Viewed
The Hotel (117)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (65)
Viewed
Room/Suite (13)
Viewed
Pool/Beach Area (3)
Viewed
Family/Play Areas (4)
Viewed
Business Center/Function Rooms (4)
Viewed
Dining (16)
Viewed
Bathroom (2)
Viewed
Hotel & Grounds (11)
Viewed
Other (12)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Playa del Carmen hotels
0.9 mi away
Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Pe...
#19 of 213 in Playa del Carmen
7,366 reviews
2.4 mi away
Playacar Palace
Playacar Palace
#18 of 213 in Playa del Carmen
3,815 reviews
2.7 mi away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 213 in Playa del Carmen
2,605 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
The Reef Coco Beach
The Reef Coco Beach
#98 of 213 in Playa del Carmen
3,221 reviews
3.9 mi away
Blue Diamond Luxury Boutique Hotel
Blue Diamond Luxury Boutique Hot...
#51 of 213 in Playa del Carmen
1,213 reviews
9.7 mi away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#5 of 11 in Playa Paraiso
4,477 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily and includes International, Mexican, contemporary Asian, Latin fusion, Mediterranean cuisine and Signature cuisine “Passion” by Martin Berasategui ($) Awarded by the AAA Five Diamond. There are also several bars/lounges including swim-up bars. Paradisus Playa Del Carmen La Esmeralda is a five-minute drive from Playa del Carmen and Coco Beach which is popular for snorkeling. ... more   less 

Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $317 - $1,024 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 512
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, BookIt.com, Prodigios Interactivos SA, Travelocity, Hotels.com, Odigeo, Priceline and Jetsetter so you can book your Paradisus Playa Del Carmen La Esmeralda reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico
Hotel Style:
#12 Family Hotel in Playa del Carmen
#17 Business Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#25 Spa Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#27 Luxury Hotel in Playa del Carmen
#27 On the Beach Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Paradisus Playa Del Carmen La Esmeralda staff and other travelers.
783 questions
Ask a question

See all questions (783)

Questions? Get answers from Paradisus Playa Del Carmen La Esmeralda staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for Family Concierge. ”
 of 5 bubbles 598jjg, 2 days ago | Read review
“If you can afford (or get lucky as I did), get a swim-up suite. It's faster to get to the pool and way more relaxing.”
 of 5 bubbles Wavel72, 4 days ago | Read review
“Swim ups are a must!!! love how they connect the main pool”
 of 5 bubbles 964edithp, 5 days ago | Read review
“Get the swim up suite. Great option.”
 of 5 bubbles jamesbA644MW, 6 days ago | Read review
“Hospitality, friendly, food, drinks, weather, cleanses, quality”
 of 5 bubbles 674shereefe, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Enter dates for best prices
Check In Check Out
Price Your Stay