We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Paradisus Playa Del Carmen La Esmeralda

Travelers' Choice award winner
GreenLeadersPlatinum level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Esmeralda
Panoramas (8)
View Map
{"containerClass":null,"widget":{"name":"ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review

5,677 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 3,684: English reviews
Brussels, Belgium
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

I must say, this is the third time that we are going to the hotel, enjoying the Master Suite and it is always a real pleasure. Place is fantastic, Restaurant are excellent, Personnel is so helpful, kind....that we are already looking forward to our next vacation in Paradisus Playa del Carmen..... But this year, I would just like to congratulate... More 

Helpful?
Thank jcharli001
Everett, Washington
1 review
3 of 5 stars Reviewed 2 days ago NEW

not a fan of making reservations to go for dinner, the point of going out on vacations for me is to get our of routines and schedules. Food did not stand except for Mole. Not a good experience with dinner reservations, tried 3 times loosing at least 10 minutes each time. Worst Pedicure ever, knew it was over prized but... More 

Review collected in partnership with Meliá Hotels International

Helpful?
Thank Liliaggonzalez C
GM_Paradisus, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Liliaggonzalez C, We appreciate the time that you have invested on writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we... More 

Hollister, California
1 review
5 of 5 stars Reviewed 3 days ago NEW

Best playa del Carmen experience yet. Totally impressed, clean modern rooms, excellent restaurants, great food variety. Plenty of activities within the resort. Beautiful beach and excellent pool areas.

Review collected in partnership with Meliá Hotels International

Helpful?
Thank rickibarra69
GM_Paradisus, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear rickibarra69, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Paradisus Playa del Carmen La Esmeralda. Hope to see you on your next holiday. Greetings, Annette Koelemeij Hotel Manager Paradisus Playa del Carmen La Esmeralda More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

We just had the wedding of our dreams at this Resort, if we had to do everything all over again i would not change one single aspect. We travelled with 34 other guests, family and friends and absolutely everyone was blown away by the service and standards of this place. We have done many all inclusive trips in the Caribbean... More 

Review collected in partnership with Meliá Hotels International

Helpful?
Thank madalinab963
GM_Paradisus, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear madalinab963, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Paradisus Playa del Carmen. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Bad location of resort right beside poverty, needs closer washroom to beach, Buffet restaurant lacked in size and selection of food. Buffet room is too dark feels like dungeon. Don't buy from lady selling souvenirs at La Esmeralda pool..she is a rip off! You can get same items in gift shop for more than half the price.

Review collected in partnership with Meliá Hotels International

Helpful?
1 Thank 622vanav
GM_Paradisus, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear 622vanav, Thank you for posting your review on Trip Advisor. All your valuable and kind feedbacks both positive and constructive are greatly appreciated as it is always of immense value to us to continuously understand the level of our guest satisfaction as well as to constantly monitor and measure our service and standards at the hotel. Thank you once... More 

Orlando, Florida
1 review
5 of 5 stars Reviewed 3 days ago NEW

The food was excellent!!!! We loved the classy ambience of the restaurants along with cleanliness & very friendly staff!!!! Enrique from Club Melia, Alma E. from Hadar and Jacqueline were among the friendly staff!!!! The scenery was breathtaking!!!! We loved sitting in the big beds with our margaritas overlooking the nature preserve & the ocean!!!! We would definitely recommend getting... More 

Helpful?
Thank deannafeher
GM_Paradisus, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Bayleybro, We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Paradisus Playa del Carmen La Esmeralda. We are overjoyed to read that you’ve enjoyed your stay. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable... More 

los angeles
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Alberto and Josue took care of every request we had. Their drinks were delicious and ideal! Their menu contains 21 martini choices. Each one has fresh fruit and juices. Never had to wait for a seat. I recommend the key lime pie!

Helpful?
Thank shells177
Quality Manager P, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear shells177, It is pleasant for us to know that you enjoyed your stay at our resort and that you appreciated the friendliness and service of our staff. Especially the service provided by Alberto and Josue, we will gladly pass on your compliments to them and we are sure that your notes will motivate them to continue with their great... More 

Miami, Florida
Level Contributor
13 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

My family of 4 stayed at the Paradisus this past June. Our overall experience was fabulous! Anywhere from the front desk, restaurants and bars, the service was outstanding. The rooms were nicely decorated and comfortable. The only negative was the beach which wasn't very good at the time. We truly enjoyed the pool areas the most, but our favorite was... More 

Helpful?
Thank Surfside1203
Quality Manager P, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Surfside1203, We are glad to read that you really enjoyed the facilities of our resort like the rooms the restaurants, the night activities and the service of our staff. It is really heartwarming that you could appreciate those aspects of our Paradisus brand. Sincerely. Annette Koelemeij Hotel Manager Paradisus Playa del Carmen La Esmeralda More 

West Palm Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

It was a great vacation. Excellent location and great service and amenities. Will for sure go back with my family for a vacation. Highly recommend any one looking for a family vacation get away or a romantic one.

Review collected in partnership with Meliá Hotels International

Helpful?
1 Thank Sandeep D
Quality Manager P, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Sandeep D, We feel satisfied that you enjoyed the comfort and clam atmosphere with our unique LUXEclusive plan with a wide variety in food and beverage in all our specialty restaurants and our personalized customer service. Best regards. Annette Koelemeij Hotel Manager Paradisus Playa del Carmen La Esmeralda More 

Lincolnshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

A nice hotel , with lots for younger kids ! if you have kids between 16/18 and they are used to eating and drinking in U.K. /overseas nice restaurants (where there are not lots of little kids) this hotel is not for you ! Also be aware you cannot visit any of the Adult areas without the under 18s (in... More 

Review collected in partnership with Meliá Hotels International

Helpful?
2 Thank Cristopher H
Quality Manager P, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Cristopher H, I take this opportunity to thank you for your words on your overall experience. Thank you for choosing Paradisus for your recent stay in Playa del Carmen. We have read your comments about the hotel. For us, it is imperative that our guests’ experiences are shared, and we greatly appreciate that you took the time to write... More 

Questions? Get answers from hotel staff and past guests. Ask a question

5,025 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (3833)
Viewed
Hotel & Grounds (643)
Viewed
Room/Suite (434)
Viewed
Dining (387)
Viewed
Business Center/Function Rooms (6)
Viewed
Family/Play Areas (107)
Viewed
Pool/Beach Area (720)
Viewed
View from Room (113)
Viewed
Bathroom (72)
Viewed
Other (1351)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (1104)
Viewed
Alberca de Habitaciones (14)
Viewed
Alberca Family Concierge (32)
Viewed
Alberca Principal (60)
Viewed
Amenities (113)
Viewed
Beach (27)
Viewed
Family Concierge Ocean View (113)
Viewed
Jr. Suite Swim Up (88)
Viewed
Master Suite Swim Up (106)
Viewed
One Beadroom Master Suite FC (153)
Viewed
One Beadroom Suite (100)
Viewed
One Beadroom Suite Ocean View (97)
Viewed
Dining (84)
Viewed
The Hotel (117)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (88)
Viewed
Hotel & Grounds (22)
Viewed
Pool/Beach Area (11)
Viewed
Family/Play Areas (4)
Viewed
Dining (18)
Viewed
Business Center/Function Rooms (2)
Viewed
Room/Suite (11)
Viewed
Other (20)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Playa del Carmen hotels
3.3 mi away
Fairmont Mayakoba
Fairmont Mayakoba
#10 of 210 in Playa del Carmen
4.5 of 5 stars 2,977 reviews
0.1 mi away
Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Pe...
#20 of 210 in Playa del Carmen
4.5 of 5 stars 6,981 reviews
2.7 mi away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 210 in Playa del Carmen
4.5 of 5 stars 2,488 reviews
Show Prices
Show Prices
Show Prices
1.5 mi away
The Royal Playa del Carmen
The Royal Playa del Carmen
#14 of 210 in Playa del Carmen
4.5 of 5 stars 13,906 reviews
5.9 mi away
Occidental Grand Xcaret All Inclusive Resort
Occidental Grand Xcaret All Incl...
#66 of 210 in Playa del Carmen
4.0 of 5 stars 10,611 reviews
9.6 mi away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 11 in Playa Paraiso
5.0 of 5 stars 5,194 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in a stunning little bay, Paradisus Playa del Carmen La Esmeralda is the superior luxury family-friendly resort in the Riviera Maya, combining a prestigious Caribbean setting with world-class facilities, including Family Concierge, the ultimate in spa treatments, a relaxed ambiance, and flexible meeting spaces with state-of-the-art equipment. This elegant resort has a Mayan ecological feeling, and an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world and ten bars serving unlimited international Premium brand drinks. Enjoy life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences. This luxury family-friendly All-Inclusive resort is located about 45 minutes from Cancun International Airport and just steps from extraordinary beaches and attractions such as Playa del Carmen’s 5th Avenue, Xcaret, Akumal, Xel-Ha, and near world-famous Mayan archaeological sites such as Tulum, Chichén Itzá and Cobá. ... more   less 

Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $342 - $984 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 512
Reservation Options:
TripAdvisor is proud to partner with Prodigios Interactivos SA, Booking.com, Expedia, Hotwire, Odigeo, BookIt.com, Priceline, Hotels.com and Jetsetter so you can book your Paradisus Playa Del Carmen La Esmeralda reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico
Hotel Style:
#12 Family Hotel in Playa del Carmen
#17 Business Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#27 Spa Hotel in Playa del Carmen
#28 Luxury Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay