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Paradisus Playa Del Carmen La Esmeralda

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Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Esmeralda
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5,332 Reviews from our TripAdvisor Community

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Showing 3,497: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW via mobile

We enjoyed our stay at Paradisus. Our family decided to do the family concierge -perks are they book your dinner reservations &the use of family concierge pool and beach area and no need to save a palapa or lounge chair as there were plenty available. Our favorite waiter was Jose at Olio. So attentive! By the second day he had... More 

Helpful?
1 Thank Sallerena
New York City, New York
1 review
3 of 5 stars Reviewed yesterday NEW

We were part of Family reunion, a small group. We got the room with one bed while while we had requested double beds because 3 adults were staying in the room. In restaurant service was tardy. I had to go and get my own drinks after waiting for 20 minutes on 3 different occasions and 3 different days. I expected... More 

Helpful?
Thank 155rkg
Mahwah, New Jersey
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

Wish we could've stayed one more day! Best All-Inlcusive I've ever stayed at! Service was wonderful! Food was great! Rooms were great! Hotel overall was wonderful! We were a group of about 45 people. We were there for a Quincerañero. Everything was just outstanding for an all-inclusive resort. The staff is just friendly and willing to help out! Victor &... More 

Review collected in partnership with Meliá Hotels International

Helpful?
Thank Silvana J
Camborne, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

An amazing hotel, in an amazing country! The hotel is lovely, the whether is fabulous (most of the time) and great place to enjoy a wonderful family holiday. I've split my review into different sections, to make it easier for you to find specific details about the hotel. ROOMS: The rooms themselves were very pleasant, spacious, and comfortable to stay... More 

Helpful?
Thank HEyriey
North Haledon, New Jersey
Level Contributor
85 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed yesterday NEW

Had done a lot of research before planning our trip to Playa Del Carmen and felt Paradisus was exactly where we wanted to be. Prior to our arrival, we were in contact with Alejandra from Concierge whom answered a variety of our questions and was very helpful when preparing for our trip. Upon check in, the front desk staff was... More 

Helpful?
Thank Lam618
New York City, New York
1 review
4 of 5 stars Reviewed yesterday NEW

Great services, very clean, good food with fantastic variety of restaurants! Very friendly and flexible staff, family and kid friendly environment. Entertainment was OK. Highly recommend for families with children.

Review collected in partnership with Meliá Hotels International

Helpful?
Thank Tamara K
Camborne, Cornwall
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Ok, put this into perspective. It took me and my family 16 whole hours to travel to mexico (as we live in England). Now, that is a very long way to travel for us, absolutely exhausting; but this hotel was totally worth the distance. The rooms were clean and great, and had enough room for one to adapt to. The... More 

Helpful?
Thank Benjamin E
Old Bridge, New Jersey
1 review
4 of 5 stars Reviewed yesterday NEW

The pool areas were the best feature here. Jose our waiter who worked incredibly hard, was the absolute best. He was professional, neat, efficient, personable and could not do enough to make the guests happy. A real asset to this place.

Review collected in partnership with Meliá Hotels International

Helpful?
Thank 325carolo
West Palm Beach, Florida
1 review
5 of 5 stars Reviewed 2 days ago NEW

The prefect resort in the most beautiful place - perfection. I have traveled here 3 times & the service is terrific, the food is outstanding, the rooms are beautiful, & the scenery is wonderful. I will continue to go back to this resort -the spa is outstanding. The beach has been updated & is so gorgeous.

Review collected in partnership with Meliá Hotels International

Helpful?
Thank B9973YDmarkh
Quality Manager P, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear B9973YDmarkh, It is great to read that Paradisus has become home for your family We are glad that you notice all the improvements we are performing in our beach areas. Be confident we will continue to offer unique experiences for you and your love ones everytime you come back. Sincerely Annette Koelemeij Hotel Manager Paradisus Playa del Carmen La... More 

Simi Valley, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

Excellent vacation for family or just couples. Will return next year again. The food and the service was awesome, not to mention the rooms. Everyone was friendly and willing to help if needed. The only downside was the nightly shows. They can definitely do better.

Review collected in partnership with Meliá Hotels International

Helpful?
Thank zgrlvr
Quality Manager P, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Zgrlvr, thank you for sending us your thoughts It is great to know that we were part of this special family celebration, we really hope this becomes a tradition for the many anniversaries to come. Best regards Annette Koelemeij Hotel Manager Paradisus Playa del Carmen La Esmeralda More 

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Free Parking
Official Description (provided by the hotel)
Located in a stunning little bay, Paradisus Playa del Carmen La Esmeralda is the superior luxury family-friendly resort in the Riviera Maya, combining a prestigious Caribbean setting with world-class facilities, including Family Concierge, the ultimate in spa treatments, a relaxed ambiance, and flexible meeting spaces with state-of-the-art equipment. This elegant resort has a Mayan ecological feeling, and an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world and ten bars serving unlimited international Premium brand drinks. Enjoy life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences. This luxury family-friendly All-Inclusive resort is located about 45 minutes from Cancun International Airport and just steps from extraordinary beaches and attractions such as Playa del Carmen’s 5th Avenue, Xcaret, Akumal, Xel-Ha, and near world-famous Mayan archaeological sites such as Tulum, Chichén Itzá and Cobá. ... more   less 

Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $294 - $1,120 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 512
Reservation Options:
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Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico
Hotel Style:
#12 Family Hotel in Playa del Carmen
#17 Business Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#25 On the Beach Hotel in Playa del Carmen
#25 Luxury Hotel in Playa del Carmen
#25 Spa Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
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