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Paradisus Playa Del Carmen La Esmeralda

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Paradisus Playa Del Carmen La Esmeralda
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5,983 Reviews from our TripAdvisor Community

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Showing 3,853: English reviews
Reviewed yesterday NEW

I had a wonderful stay at Paradisus at Playa Del Carmen, Mexico. I traveled with my wife and 3 kids. We felt very welcomed from day 1 and the staff and service of the hotel maintained their professional and welcome throughout our stay. I in particular appreciated a courteous and responsive bellman by the name of Rolondo. Rolondo took care...

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Helpful?
Thank Syed A
Reviewed yesterday NEWvia mobile

This was my first all inclusive visit to Mexico...and I'm ruined. It was BEAUTIFUL. Great shows every night, activities for my two young girls all the time, clean pool, amazing room service (NY strip loin with champagne), and the friendliest staff I've ever encountered. They made treasure hunts in our room for our girls, made a balloon animal hot tub...

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Thank Scott F
Reviewed yesterday NEW

This place is so amazing. We booked through Costco travel and when we arrived at Cancun, our ride was waiting. We reached the resort late afternoon and our check in process was so fast. We walked into the place and really felt like we were in paradise. The room was great. So clean and spacious. Special thanks to Luisa Chagala...

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Thank Ranjoose
Reviewed 2 days ago NEWvia mobile

I just spent a week with my family and parents-in-law. First: physically, the hotel is wonderful. The master suite was perfect, the site is very clean, many pools are available, places at the pools are more than enough... however, at the beach, we find a LOT of see weeds... strangely, it was very dirty... but if you walk to the...

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Thank FreeSam111
Feasterville, Pennsylvania
Reviewed 2 days ago NEWvia mobile

We stayed in La Perla three months ago and decided to return with our child to La Esmeralda. We were still very happy with the service, food and the resort in general. Especial thanks to Icela Hernandez from the guest services. She requested a bubble hot tub with rose's petal and the bottle of the fine wine for us! And...

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Helpful?
Thank Alina C
QD_Paradisus, Calidad at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Alina C, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. We will share your wonderful comments with our team as we are certain that they will be glad to read such remarkable notes. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt Paradisus Quality Department aldo.delgado@melia.com

Sao Paulo, SP
Reviewed 2 days ago NEW

Paradisus become one of my favorite hotels. I had one weekend to enjoy a mini-vacation, so I made the reservation online. As I arrived, I received a room upgrade to one of those swim-up suites, where the balcony has direct access to the pools. My reccomendation is to stay at La Esmeralda if you go with your family, or La...

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Helpful?
Thank Wavel72
QD_Paradisus, Calidad at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Wavel72, Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was excellent and the service received was awesome. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt Paradisus Quality Department aldo.delgado@melia.com

Stockton, California
Reviewed 3 days ago NEW

Service was at its BEST, this was my 2nd visit and I will continue to visit. Sun rise GRILL service was 120%!!!!!!! Sergio Perez (Captain) was always making sure our table was ready for our group and if we needed anything. The following servers were awesome. Jesus, Anayely, Adelmira, Jacqueline, Luis I am speechless for their service. We meet the...

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Helpful?
Thank Edith P
QD_Paradisus, Calidad at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Edith P, Many thanks for taking the time to leave your kind words and observations following your stay with us at Paradisus Playa del Carmen. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take...

Fort Lauderdale
Reviewed 3 days ago NEW

This was our second time at this resort with our son. The first time he was 17 months this trip he was 3 years old. Both times were wonderful. We love the kids zone! the first trip we never left him because we weren't ready but this trip we took full advantage of it and he loved it. Never fussed...

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Helpful?
Thank jessicalynnk
QD_Paradisus, Calidad at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear jessicalynnk, Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was excellent and the service received was awesome. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt Paradisus Quality Department aldo.delgado@melia.com

Reviewed 3 days ago NEW

I am in the midst of a weeks stay here. Awesome place , great rooms, service generally excellent and tons of pools. I cannot give this place 5 star for several reasons. The buffet was excellent but the sushi was marginal at best. Also we had a set meal plan for a private party and when i requested to order...

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2Thank David S
QD_Paradisus, Calidad at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear David S, Thank you for your comments regarding your stay at our Resort. It is very important to let you know that we are an all inclusive resort. That means in our rate we have included unlimited food and beverages. However, we also have plans for groups which are more economic because of the number of rooms reserved and...

Nashville, Tennessee
Reviewed 4 days ago NEW

Our trip to La Esmerelda was wonderful. We traveled with 5 kids, ages 5 months to 5 years, 2 sets of parents and 1 set of grandparents. We all had a terrific time. The kids loved the pirate ship in the pool and the fun activities, like balloon swords and bubble pool. The beach was great, especially the cabanas. Family...

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1Thank B4446AFashleyf
QD_Paradisus, Calidad at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear B4446AFashleyf, Thank you for posting such a great note about your stay at Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt Paradisus Quality Department aldo.delgado@melia.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily and includes International, Mexican, contemporary Asian, Latin fusion, Mediterranean cuisine and Signature cuisine “Passion” by Martin Berasategui ($) Awarded by the AAA Five Diamond. There are also several bars/lounges including swim-up bars. Paradisus Playa Del Carmen La Esmeralda is a five-minute drive from Playa del Carmen and Coco Beach which is popular for snorkeling. ... more   less 

Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $315 - $1,022 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 512
Reservation Options:
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Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico
Hotel Style:
#12 Family Hotel in Playa del Carmen
#17 Business Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#25 Spa Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#27 On the Beach Hotel in Playa del Carmen
#27 Luxury Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Paradisus Playa Del Carmen La Esmeralda staff and other travelers.
778 questions
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Questions? Get answers from Paradisus Playa Del Carmen La Esmeralda staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you can afford (or get lucky as I did), get a swim-up suite. It's faster to get to the pool and way more relaxing.”
 of 5 bubbles Wavel72, 2 days ago | Read review
“Swim ups are a must!!! love how they connect the main pool”
 of 5 bubbles 964edithp, 3 days ago | Read review
“Get the swim up suite. Great option.”
 of 5 bubbles jamesbA644MW, 4 days ago | Read review
“Hospitality, friendly, food, drinks, weather, cleanses, quality”
 of 5 bubbles 674shereefe, 6 days ago | Read review
“Be sure to take time to enjoy the amenities in the room and balcony!”
 of 5 bubbles barrya292, 1 week ago | Read review
5 of 5
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