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Lowest prices for your stay
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$390
Free cancellation until 01/07/22
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$459
$333
Free cancellation until 12/29/21
Melia.com$390
Booking.com$459
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Full view
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360
Panoramas (8) Pool & Beach (1828)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 05/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Paradisus Playa Del Carmen
Updated 05/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#34 of 303 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Platinum level
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities, Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Electric vehicle charging station
Parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Swimup bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Additional bathroom
Minibar
Flatscreen TV
Walk-in shower
Housekeeping
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Modern
Languages Spoken
Spanish
Location
Full view
55Somewhat walkable
Grade: 55 out of 100
10Restaurantswithin 0.3 miles
6Attractionswithin 0.3 miles
Contact
5 Avenida, Playa del Carmen 77719 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
12474Reviews1948Q+A100Room tips
Reviews
Traveler rating
- 8,882
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- 317
- 254
Traveler safety
Time of year
Traveler type
Language
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Popular mentions
Ernesto Ibarra is very attentive to detail and very helpful. He made our experience 100 times better despite the negative experience we had with the front desk staff. Overall, the resort needs to train their staff to have better customer service.
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Date of stay: July 2021Trip type: Traveled with friends
Room Tip: Make sure that you get extra keys (card) so you don't get lock out of your room. Don't forget to...
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Helpful
Stephanie R wrote a review Jun 2021
Hotel's Favorite
We just returned from a 5 day stay with our family (6 adults, 6 kids ages 4 to 13), in 3 rooms. Every member of our group enjoyed our stay immensely. COVID-19 precautions are taken seriously to keep you safe but don't detract from the visit at all. There were minor quirks we noticed since our large group had multiple rooms (2 master suites and 1 standard), 2/3 rooms had a bottle opener for the bottles of water, 1 room had robes, 1 room wasn't restocked as well as the other 2. In room coffee would have been appreciated since it's hard to schedule room service when you don't want to set an alarm, but I doubt it would have been any where near as delicious as the coffee at The Market restaurant. Dinner reservations were almost impossible to get for the restaurants that required them, but El Fuego was a real winner. The regular buffet did not disappoint at all though. There were staples that they had every day, but the rest of the menu was different. Overall a wonderful all inclusive trip, none of us were ready to leave.…
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Date of stay: June 2021Trip type: Traveled with family
Room Tip: Book excursions and dinner reservations before you go.
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1 Helpful vote
Helpful
Response from Guest Service Center, General Manager at Paradisus Playa Del Carmen
Responded 3 weeks ago
Dear stephanierI4094US, Thank you for sharing your experience. We are glad to know you had a great stay at our resort and you enjoyed the service and attention provided by our kind staff. We also appreciate your comments and suggestions about the amenities that were not present in your room at the time of your stay, we apologize for that. Our managers and supervisors will make sure that always provide an optimal service to our guests. we would love to host you again soon. Best regards Guest Service Center Management
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Fernando dzul waiter in hadar restsurant La Perla Playa del Carmen gave us great Service and attention we were there for six days And the service was consistent every employee of the hotel was courteous
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Date of stay: July 2021Trip type: Traveled with family
Helpful
Sam wrote a review Yesterday
Great, clean hotel with friendly staff. All COVID measures are being followed and we felt very safe. We stayed in the reserve section with a swim out room. I have to say this made our experience. They did originally put us in the adults only, non reserve section which was not what we booked. Be aware of what you have paid for and question it if you are not sure. I cannot complain about how the staff handled this, it was quickly resolved and we were moved to the room we had paid for but it’s worth being aware of. Our concierge Hugo was brilliant and checked in a couple of times a day to make sure we had everything we needed. Nothing was too much trouble. Service by the pool was incredible. As soon as your drink was empty the server (sorry I forgot his name) was on his way over with another. We were lucky with restaurant reservations as Hugo already sorted them for us before our arrival. This did mean you couldn’t really choose where you wanted to eat or at what time (although Hugo did manage to change one of our reservations for us). We were there for 6 nights so we didn’t mind as he booked a different one each night for us. I would recommend contacting ahead of your stay if there is a particular restaurant you would like. We enjoyed cocktails in the M Bar. The bartenders were very knowledgeable and skilled in making the drinks. The Espresso Martinis and the Mango Martinis were our personal favourites. Everything did close very early though (11pm for all but one bar which closed at 12am) which I am assuming is because of the lower occupancy which is understandable but this did mean there was a lack of nightlife. I really do want to warn you, if you stay here especially with a swim out suite… THE FLOORS ARE SLIPPERY! Put towels down. I slipped the first day there and consequently have had surgery to mend my broken elbow. I do want to stress, I don’t blame the hotel for this. I’m extremely accident prone lol (I didn’t even make them aware of my injury) but I just hope by mentioning this it will make people aware to put towels down on the doorway area. Maybe it would be a nice addition for the hotel to put some sort of door mat there. The floors don’t seem to be designed well with water from the pool in mind. The resort itself is huge and very well laid out. If you are in the adults only side you are completely unaware of the other half of the hotel unless you walk over there. The majority of the restaurants are in the same area too which made everything very easy.…
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Date of stay: June 2021Trip type: Traveled as a couple
Helpful
+1
Now THIS property was extremely nice, clean, convenient and the decor is very modern, chic and pristine. We were greeted with a warm “hola” & cold, sanitized towels after having our temperature checked. Upon check-in, we received refreshing green juice and although only one person checking us in that morning, it was still seamless and thorough. From Tuesday-Saturday we had the BEST time with good food, drinks and day/nightly entertainment. DORA & ANGELO were beyond amazing, professional, friendly, comical, energetic and pure fun. Dora, our muy calinete chica or “Dora the Explorer” consistently gave everyone high, incomparable energy, beautiful smiles and tons of laughs. Angelo, the handsome fitness guru was always hilarious, very calm and made us feel comfortable and at home. These two were my absolute favorite! New friends forever ;-)! And then there was our towel expert, Miguel, who was the first to greet us at the pool as we secured our spot for the day and he consistently checked on us throughout the day and even shared with us a secret about the pool huts/cabanas…shhh, you’ll have to find and ask him lol. Lastly, Reina, was THEE best pool server we could ask for. She kept us feeling nice and full with cocktails, other drinks and of course food! This was a REALLY sweet vacation after not traveling for over a year due to the pandemic. Oh yea, antigen tests are given the day before departure and I always felt safe and clean! We shall return someday soon. Hope this has all been helpful! Happy traveling. Keep living your best life.…
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Date of stay: July 2021Trip type: Traveled with family
Room Tip: The usual bug spray and sunblock. be sure your purse or bag is zipped up because the harmless...
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1 Helpful vote
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PRICE RANGE
$300 - $718 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
paradisus playa del carmen la esmeralda hotel playa del carmen
FORMERLY KNOWN AS
Paradisus Playa Del Carmen La Esmeralda
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
881
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Claim Your Listing Frequently Asked Questions about Paradisus Playa Del Carmen
Which popular attractions are close to Paradisus Playa Del Carmen?
Nearby attractions include Galeria Luis Sottil (0.2 miles), Rainbowcrawl Playa Del Carmen (0.2 miles), and Amate Gallery (0.2 miles).
What are some of the property amenities at Paradisus Playa Del Carmen?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Paradisus Playa Del Carmen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Playa Del Carmen?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Paradisus Playa Del Carmen?
Yes, free parking is available to guests.
What are some restaurants close to Paradisus Playa Del Carmen?
Conveniently located restaurants include Bana Restaurant, Fuego, and Mole.
Are there opportunities to exercise at Paradisus Playa Del Carmen?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Paradisus Playa Del Carmen have an airport shuttle?
Yes, Paradisus Playa Del Carmen offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus Playa Del Carmen?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Playa Del Carmen offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Paradisus Playa Del Carmen?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (2.4 miles).