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5A Avenida Corner Calle 112, Playa del Carmen 77719 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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$315
$233
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (8509)
360
Panoramas (8)
Pool & Beach (1755)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 11/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Paradisus Playa Del Carmen
Updated 11/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#48 of 283 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Platinum level
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities, Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Electric vehicle charging station
Parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Additional bathroom
Minibar
Flatscreen TV
Walk-in shower
Housekeeping
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
Spanish
Hotel links
Special Offer:IMPORTANT INFORMATION

Location

Full view
52Somewhat walkable
Grade: 52 out of 100
28Restaurantswithin 0.75 miles
11Attractionswithin 0.75 miles
11,784Reviews1,844Q+A100Room tips
Traveler rating
  • 8,313
  • 2,200
  • 734
  • 302
  • 236
Traveler safety
Time of year
Traveler type
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Popular mentions
Global827009 wrote a review Yesterday
24 contributions1 helpful vote
+1
Wonderful time! We were very pleased with this resort, this was our first time and would definitely be back. My family (2 adults+ 2 kids) have stayed in Paradisus Playa Del Carmen on January 15-23, 2021. Great food and great service in all Restaurants. Everyone was so kind and helpful! The service here can't be beat. The “Fuego”, “Vento” and “Bana” restaurant were great. Great selection of food and drinks. Book restaurants through App Melia.  Due to Covid-19, the restaurants have seating limits and strict reservations. Be prepared to wear masks when moving about and have temperature checks at breakfast. The beach and the pool were amazing. Beaches were very clean and wide open. My kids enjoyed the Splash Water Park. I had amazing time. The pool bar was so fun and had an amazing DJ. The Lobby bar as well. The grounds were beautiful and well kept. The staff was always friendly and accommodating. Our hotel room and view was stunning. The pool area had exercise, games and activity staff. I also was able to get a massage on the beach. Great night Show, especially “Water circus”. I loved the attention to health & safety the resort and staff took. There are sanitizing stations all over. After my relaxing stay, I have no doubt of plans to return and enjoy all Paradisus has to offer! Thank you all for a great vacation! I would recommend it.
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Date of stay: January 2021
Cleanliness
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Jennifer D wrote a review Nov 2020
Dublin, California4 contributions7 helpful votes
Hotel's Favorite
We decided last minute to change our trip to Paradisus because the hotel we were supposed to stay at had so many bad reviews we got worried . So happy we made the change !!! We travel to Mexico few times a year and this resort was one of my favorite . We were a group of 17 and making reservations at restaurants was a task on its own but with the help of wonderful concierge : Flor and Rocio we were able to manage it all ..the concierges there go above and beyond with all our requests . It was very easy to communicate with them and they will do anything to make you happy . We had some hiccups but it didn’t ruined our vacay because of the wonderful people that work there .The resort is pretty big which usually I don’t care for but it was so kids friendly that we didn’t want to leave . We ended up staying longer (10 days ) just came back tonight and we miss it already . Some of the waiters were amazing as well like Miguel at the buffet , Miguel and angel at sunrise pool , Alexis at the beach , Elena at the gym and let’s not forget Lina and yessina who were loving on all our kids ! Even during covid , with few things closed and more measures to follow this trip was one to remember and mostly because of the service ! The beach is gorgeous and food is pretty good for an all inclusive ! Fuego and bana were the highlights ! I couldn’t mention all the staff that made our stay a wonderful one ! Thank you paradisus until next time 😀
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Date of stay: November 2020
1 Helpful vote
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Response from Guest Experience, Director General at Paradisus Playa Del Carmen
Responded Nov 30, 2020
Dear jenniferdP5768PM, Thank you for sharing your experience. It is pleasant for us to know that you enjoyed your stay at our resort and that you appreciated the friendliness and service of our staff. Especially the service provided by Flor, Rocio, Miguel, Alexis, Elena, Lina, and Yessenia we will gladly pass on your compliments to them and we are sure that your notes will motivate them to continue with their great job. We will be happy to host you again soon we hope. Best regards. Guest Service Center MAnagement
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Eli Rodriguez wrote a review Jan 25
5 contributions
+1
The reserve adult only pool and bar at the Paradisus play del carmen (it's at the south most part of the property) had excellent service! The team at the bar (Adan) and pool side (Innocence, Miguel and Daniel) was supberp! They were so friendly, accommodating and willing to make experimental fruity drinks for us! The best was a qiwi drink that was so refreshing! Be sure to ask Adan for the kiwi drink. 🥝😊 At the Gabi bar look for Miguel. He'll make you a mean expresso martini and this other coffee drink called Shaqerato only Miguel knows how to make. The Shaqerato is so good and great after dinner... Or before during after dinner lunch bfast.. 😂 The resort has covid tests onsite with results available within hours. Convenient especially after Jan 26th 2021 US mandate to have covid test within 3 days of landing in US. If he has time, which he had plenty of during covid times, he'll give you a class on how to make classic or Mayan mojotos!
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Date of stay: January 2021
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Rebecca P wrote a review Jan 25
Los Angeles14 contributions9 helpful votes
We just got back from a one week trip to the Paradisus. This was our second time here and it was just as amazing! Overall, it was much more quiet and everyone gave each other space. Staff was great at being clean, hygenic, and providing services within Covid guidelines! I loved how safe we felt. Do the free photo session! You can just buy the digital images of the pictures you want. They do a great job! We traveled with our 2 young kids, and they loved the water park and the beach. The beach was free of seaweed, which was great for swimming and playing on the beach. One recommendation for the water park- the toddler area needs some kind of barrier around the bar of the slide, possibly like a foam roller. So many kids hit their heads on it. MOMS- please be respectful and put swim diapers on your babies! They had to shut down the pool twice while we were there for careless moms not doing this. Overall, the food was amazing, as always. The only negative was that the buffet was closed the entire time. The buffets are so much easier for feeding young kids. Vento and Mole are the best! Also, the lunch restaurant didn't open until 1, so it was a bit of a gap between breakfast and lunch for my kids. Getting food at the beach and pool took sooooo long. Shout out to ELVIS, MIGUEL, and GIRBAN (spelling) for paying special attention to everyone's needs at the pool and beach. JAQUELINE at the restaurants was amazing as well. Kids club was great for my 5 year old! He loved all the activities!
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Date of stay: January 2021
Value
Location
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Room Tip: The rooms with a tub on the deck are so much fun!
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Mike M wrote a review Jan 24
Swartz Creek, Michigan60 contributions38 helpful votes
First and foremost understand covid is very much a part of traveling. So yes you must mask up. It does suck. With that being said the resort did the best it could during these times. A huge shout out to Guadalupe she made all the reservations and was available even on her days off. Always felt taken care of. Special shout-out to bartender Abdel at the sunrise pool very attentive drinks were always in hand. But a special shout-out to my friend Enrique he went the extra mile for food poolside and made sure are glasses were always full. Another place I would definitely come back to once covid is gone. Hotel was a about 30 percent capacity and there was more then enough staff working for a capacity to be at 100 percent. Did the timeshare talk with a lovely lady named Alexa she did a fantastic job in explaining what the paradisus program is about. And didn't waist time or feel high pressured at anytime. The only down side was the evening entertainment which I have travel to numerous places during the covid and its the same in aruba as it was in Mexico. As for the food it was good plenty if choices every night. The best part of starting the day with breakfast at room service was fantastic. The beach is beautiful and plenty of chairs if thats your vibe. We stayed by the pool bar with my new family Abdel and Enrique most of the time.
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Date of stay: January 2021Trip type: Traveled with friends
1 Helpful vote
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PRICE RANGE
$300 - $718 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
paradisus playa del carmen la esmeralda hotel playa del carmen
FORMERLY KNOWN AS
Paradisus Playa Del Carmen La Esmeralda
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
881
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Frequently Asked Questions about Paradisus Playa Del Carmen
Which popular attractions are close to Paradisus Playa Del Carmen?
Nearby attractions include Playa Punta Esmeralda (0.3 miles), Don Mezcal Bar (0.6 miles), and Galeria Luis Sottil (0.4 miles).
What are some of the property amenities at Paradisus Playa Del Carmen?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Paradisus Playa Del Carmen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Playa Del Carmen?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Paradisus Playa Del Carmen?
Yes, free parking is available to guests.
What are some restaurants close to Paradisus Playa Del Carmen?
Conveniently located restaurants include Fuego, Bana Restaurant, and Mole.
Are there opportunities to exercise at Paradisus Playa Del Carmen?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Paradisus Playa Del Carmen have an airport shuttle?
Yes, Paradisus Playa Del Carmen offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus Playa Del Carmen?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Playa Del Carmen offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Paradisus Playa Del Carmen?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (2.6 miles).