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5 Avenida, Playa del Carmen 77719 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$378
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Free cancellation until 11/13/21
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$285
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Traveler (9640)
360
Panoramas (8)
Pool & Beach (1837)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 05/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Paradisus Playa Del Carmen
Updated 05/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#32 of 310 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Platinum level
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities, Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Electric vehicle charging station
Parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Swimup bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Additional bathroom
Minibar
Flatscreen TV
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
Spanish
Hotel links
Special Offer:Book now on our website

Location

Full view
55Somewhat walkable
Grade: 55 out of 100
10Restaurantswithin 0.3 miles
6Attractionswithin 0.3 miles
12834Reviews1967Q+A100Room tips
Traveler rating
  • 9,178
  • 2,297
  • 777
  • 322
  • 263
Traveler safety
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Popular mentions
Plmccelvey wrote a review Oct 25
6 contributions5 helpful votes
Great experience overall! We stayed for five nights for a wedding and it was a beautiful stay. Everything was pristine and the design of the resort was very thoughtful. Fabian was a great concierge and super attentive to our needs (scheduling taxis and making reservations). The food here was great also! Much better than other resorts.
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Date of stay: September 2021
Value
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Coleen R wrote a review Aug 2021
Carrollton, Texas4 contributions2 helpful votes
Hotel's Favorite
This place was amazing from beginning to end. As soon as we got to the check in, we were greeted happily with towels and driven to the La Perla side, where there were refreshments and snacks at the check in area. The staff was very friendly and accommodating all around. Some of the great staff that made this trip amazing are as follows: Francisco, our concierge was very helpful; texted us every day with daily events and took care of our reservations Manuel, our waiter at the Market. Alejandro and Rosinna, our waiter and waitress and Cappella. Teresa, our waitress at North Bar during the Silent Bar night. Angelo, our activities coordinator and bootcamp coach! Dora, "Chocla-Dora, Mi Amor, Dora the Explora", another activities coordinator, motivator, and pool workout instructor . Aquileo and Delmar, our waiters at Fuego. Juan Pablo, the chef at Feugo. Guadalupe, our waiter at Mole. All of these staff members were great! Also, the staff during breakfast who graciously served me sliced avocado every morning! All the restaurants were amazing and as a vegan, I was very impressed. All 11 of my girlfriends were big meat eaters and during dinner, they made a very special meal to accommodate me. I am very grateful for The Market, Mole, Fuego, and Cappella chefs who made it possible for me to enjoy dinner with my friends. This place was beautiful, fun, and relaxing! I would definitely come back!
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Date of stay: July 2021
Rooms
Cleanliness
Service
Room Tip: view with a pool on the reserve side was amazing
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2 Helpful votes
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Response from Guest Service Center, General Manager at Paradisus Playa Del Carmen
Responded Aug 7, 2021
Dear irunk, Thank you for sharing your experience with us. We are really happy to know that you and your friends had a great time at our resort and you were served by our wonderful staff who is always looking forward to exceeding our guests' expectations. Francisco, Manuel, Alejandro, Roxana, Teresa, Angelo, Dora, Aquileo, Delmar, chef Pablito, and Lupita at Mole will be happy to know they all were a significant part of your stay. We will love to host you again soon. Best regards Guest Service Center Management
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Victor M Santos wrote a review Oct 23
Sao Paulo, SP8 contributions2 helpful votes
All my congratulations to Chef Pablo on Fuego Restaurant inside Paradisus. From the super interesting starters (we chose the Octopus Ceviche and the Shrimp Chupe) to the incredibly tasty main dishes (one Grilled Octopuss and one Tenderloin) and finishing with a more than pleasant chat with the Chef himself. From all the restaurants on the hotel complex, definitely the best on our experience.
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Date of stay: October 2021Trip type: Traveled as a couple
Room Tip: As the hotel ask for dinner reservations, make sure to pick Fuego for your short list. And pick...
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1 Helpful vote
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Esmond wrote a review Oct 23
Houston, Texas1 contribution
Elvis was so professional! Thank you so much for making it special for us! My wife’s birthday is starting out perfectly! The room upgrade was a special surprise and it looks AMAZING! Definitely plan to re-book in the near future! The bottle of bubbly was perfect for my wife!
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Date of stay: October 2021Trip type: Traveled with family
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Sahy wrote a review Oct 22
1 contribution
This place is excellent! From the exquisite rooms, full of amenities, luxury bath products, jacuzzis (yes, one inside and one on the private terrace!!!) through the great dining options and bars, it’s fantastic. The service is incredible!!! Everyone is courteous, attentive and efficient. They know their trade and are happy to assist with everything. You’ll feel welcome here. The suite even included private concierge service and she made our stay easy and wonderful. Thank you, Rossana!!! My only complaint is that the night entertainment is very limited. They have live music and djs, but only from 9 to 11pm. They explained that used to be until 2am but, due to the covid, it has been shortened. I really don’t get the point because the risk of contagion is the same, specially because not having more options, just makes the few available more crowded, since people want to not miss those two hours of dancing and fun. Going back to the positives, there are many pools(including semi- private ones) and areas for families and adults. The beach was beautiful and clean. They have lovely cabins for rent which includes the most amazing seafood or meat “parrillada”. There are also plenty of umbrellas and lounge chairs all around. Now, the beach service team is just out of this world, specially Antonio, who’s service and charisma exceeded all our expectations. Great job, Tony!!!! We are definitely coming back to this piece of mexican heaven!
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Date of stay: October 2021Trip type: Traveled with friends
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PRICE RANGE
$300 - $718 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
paradisus playa del carmen la esmeralda hotel playa del carmen
FORMERLY KNOWN AS
Paradisus Playa Del Carmen La Esmeralda
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
881
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Frequently Asked Questions about Paradisus Playa Del Carmen
Which popular attractions are close to Paradisus Playa Del Carmen?
Nearby attractions include Galeria Luis Sottil (0.2 miles), Rainbowcrawl Playa Del Carmen (0.2 miles), and Amate Gallery (0.2 miles).
What are some of the property amenities at Paradisus Playa Del Carmen?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Paradisus Playa Del Carmen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Playa Del Carmen?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Paradisus Playa Del Carmen?
Yes, free parking is available to guests.
What are some restaurants close to Paradisus Playa Del Carmen?
Conveniently located restaurants include Bana Restaurant, Fuego, and Mole.
Are there opportunities to exercise at Paradisus Playa Del Carmen?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Paradisus Playa Del Carmen have an airport shuttle?
Yes, Paradisus Playa Del Carmen offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus Playa Del Carmen?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Playa Del Carmen offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Paradisus Playa Del Carmen?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (2.4 miles).