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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 05/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Paradisus Playa Del Carmen
Updated 05/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#44 of 332 hotels in Playa del Carmen
Location
4.3
Cleanliness
4.7
Service
4.6
Value
4.3
Travelers' Choice
GreenLeaders Platinum level
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities, Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Electric vehicle charging station
Parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Swimup bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Additional bathroom
Minibar
Flatscreen TV
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
Spanish
Location
Full view
55Somewhat walkable
Grade: 55 out of 100
10Restaurantswithin 0.3 miles
6Attractionswithin 0.3 miles
Contact
5 Avenida, Playa del Carmen 77719 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
13890Reviews2055Q+A100Room tips
Reviews
Traveler rating
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- 350
- 313
Traveler safety
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Most Recent
SaraBeth J wrote a review Yesterday
+1
Was absolutely thrilled with how great our 10 year wedding anniversary trio turned out! A huge part due to our absolutely AWESOME concierge Nestor! He was on top of all of our dinner reservations, and got us an early room service that we could enjoy before our early excursion departure. On one of our dinner nights, at Mole, he informed them of our anniversary and we not only got a bottle of champagne brought to us, but cake for dessert with a FIREWORK on it! Mole had the BEST wait staff, and the supervisor on that night was very attentive and personal with us. It was awesome! It didn't end there! We went home that night to a drawn bath, with rose pedals and rose pedals leading to the tub, another bottle, bathrobes and a DELICIOUS cake! That was done (minus the cake) another night but in the hot tub on the balcony! Forgot to mention the cards he left for us! Very thoughtful. All in all Nestor and the kind staff, EVERYWHERE we went on resort made such a great experience that we can't wait to get back to! …
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Date of stay: September 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Bug spray if you mosquitos like you!
Don't forget the sunscreen either. The overcast day got us...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
We just returned home from an amazing trip to the Paradisus Playa del Carmen. Our travel agent highly recommended Paradisus and booked a 2-bedroom Master suite for our family of 5. It was really two adjoining rooms and had the perfect amount of room for our family. Our room had the King bed and a larger bathroom and the kid room had two queen beds and a very comfortable couch/daybed in the living room. Both rooms had a balcony with a spa which was a huge bonus. We had wonderful meals each day. We particularly enjoyed the restaurants with the outdoor dining like The Market and The Grill. The atmosphere was just so beautiful. We could only get reservations for the fancier restaurants (Mole, Banta, and Vento) for 9:30pm which was a bit late for our family. If we return, we will make sure to book earlier reservations in advance. We definitely enjoyed the buffet and the cafe at the pool and ate lunch there several times. The customer service was outstanding. In particular, Miguel, Rafael, and Christian were all very attentive and made sure that we were happy. We rented a Bali Bed on our final day and it was the epitome of poolside bliss. Towels were continually replaced and drinks were neverending. We would definitely return and have only wonderful memories of our stay at the Paradisus. We will especially miss the adorable coatis and the iguanas! We never made it to the beach because the pool was so ideal!…
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Date of stay: July 2021
Rooms
Location
Service
Room Tip: Next time we would choose a swim-up room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
Helpful
Response from Guest Service Center, General Manager at Paradisus Playa Del Carmen
Responded Jul 31, 2021
Dear Kimberly G, It is wonderful to read about your great stay and the amazing service and attention offered by our kind staff throughout the whole week. We will gladly congratulate Miguel, Rafael, and Christian on your behalf for such outstanding service. We are also glad to know you had a relaxing stay in your spacious suite and you have enjoyed our tasteful restaurants. We will make sure to accommodate your dining requirements on your next visit. Best regards Guest Service Center Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent resort! Don't let negative reviews of the beach deter you. It's a nice beach with powder soft sand. The water was warm and minimal seaweed. One Bedroom Master Suite was huge. Had everything you needed. The bathroom was fit for a king. The staff are amazing constantly serving you, checking on you, making sure you're having a great time. My 8 and 11 yo loved the water park and the pirate ship. Me and my husband did the water slides multiple times. My only wish was that the pool stayed open later than it does. The buffet was not bad. There were tons of options for everyone to pick from. I must say Mole was a great dining experience. The ambiance was nice. Soft music playing and nice lighting. Our server Moses was so kind and even brought out selections for us to try that we didn't order. His selections were amazing. We cleaned our plates! Try the grouper. You will thank me later. My husband barely got a few bites because our 8 year old was stealing it off his plate. So good!…
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We visited Paradisus in Sept 2022 and it was amazing! The hotel was great and the food was delicious. The staff were excellent and went above and beyond to make our stay wonderful. In particular the following staff contributed to making the experience more than exceptional Naos restaurant - Arlette, Maria & Valentina; Sunset bar - Joel & Alejandro who ensured we were looked after very well during the day. Thanks you to everyone who made it an unforgettable holiday!!
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
- construction onsite with loud noise, workers, Reserve pool is closed - no information on the Meliá site while booking - hotel manager informed about construction at check in but lied about noise - beach services for drinks close at 4 and towels at 5 - we paid for Reserve, not worth it - at $800-900 per night, it is a COMPLETE FAILURE AND WASTE - not an issue caused the the hotel, but the beach water is brown / red due to seaweed. Just FYI. In summary, at GO ELSEWHERE
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Center, General Manager at Paradisus Playa Del Carmen
Responded yesterday
Dear Lappochka, Thank you for sharing your experience. We truly regret to know your stay at our Paradisus was not as expected, while it is true that our maintenance teas was making some renovations, they were careful to perform them while our guests were not in their suites, we apologize if that was not the case duirng your stay. We have informed our maintenance managers about this unfortunate situation and proper corrections were made. We also appreciate your comments about the beach service closing times, our food and beverage managers who will make sure we have more waiters available during rush hours and high season. We will love to host you again to show you the improvements we will be making. Best regards Guest Service Center Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We cannot say how great it was to stay at the Paradisus. As a family with two young kids (3 & 4) this was our first family vacation. The resort offered an activity for adults and children ever hour of the day. My husband went scuba diving, my kids LOVED the water park and I enjoyed everything about the trip. What made our trip exceptional was our concierge, Héctor. He did everything for us. Booked our dinners, answered our questions promptly, had surprises in our room for our kids and made our stay stress free. Thank you! We plan on coming back after the new year!
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Center, General Manager at Paradisus Playa Del Carmen
Responded 4 days ago
Dear LindsayDM1, Thank you for sharing your experience. We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. Hector will be thrilled to know he was a significant part of your stay with his kindness and his attention to detail. We will be honored to host you again soon to continue exceeding your expectations Best regards Guest Service Center Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Second time visiting with small children. 1st time pre-Covid with concierge service (now called reserve). We went in Aug2022 with reserve-swimup option from room. Hotel was perhaps 40% full for reference. Our first 3-4 days/7 were not so fun as our youngest got sick (not due to hotel) and hotel staff and our concierge Nestor Herrera were amazing in helping where possible. 5/5. We still enjoyed ourselves where possible and kicked into high gear reminder of trip. We only stayed on resort, except small walk left of hotel beach to public beach (senotes naturales: natural inlet pool). Breakdown Food: very good to excellent. Portions ample. We never at at buffet. I’d skip the Japanese one unless teppanyaki table. Market place was so good we went twice. Mole (Mexican one) is ok but menu has become more “gringo” so don’t expect anything off the menu and exotic (unlike last time I had crickets and other local delicacies). Not staff fault, survey/market reserch what majority of visitors like. Fish restaurant was very nice too. We never had dinner at olio but almost had lunch and breakfast there everyday. The black rice lunch dish was too good, had it 4/7 times! Pros with olio it opens early, and close to reserve side, for reserve clientele. The snack-bars were also decent. One can eat healthy at most places at resort. Good options. 24h snack-bar at reserve was nice, as there were sandwiches and fresh fruit readily available. Drinks at bars is definitely palomas. Can’t go wrong. Note: bar at reserve pool is the best one, fastest one. No alcohol is served at bar at splash park with is ever so smart! We don’t need to see uncle Steve drunken dance at kids splash zone. Pools. Splash park is 5/5. Enough slides 5 total, to entertain everyone of all ages. Small splash area for toodles which was very nicely appreciated. Main pool had pirate ship (kids loved it), reserve pool is nice as not as crowded and unique for reserve clients. Beach was very bad. Turbulent opaque water and full of red algae. We dipped feet and after kids got rash, stayed pools and community beach. The water levels shrunk as city is not actively keeping senote maintained. Pity as I loved it last time. It was OK this time. Swimup was amazing. If you have funds, do not hesitate. Take it. Just keep in mind…leave nothing outside. Coati go everywhere, their home… Kids zone at reserve was great. Short (30-60 min) but they really liked it. The kids club activity near beach were fun for kids. Our concierge Nestor was VERY attentive, his positive and bubbly personality was very much appreciated by kids and ourselves, he made sure we had a great time even during a difficult start. Fitness club (adult side) was nice and clean. Sadly, fitness room in reserve side was closed due to Covid. Premium drinks ar reserve side was also nice touch. We ordered pizza and pasta often for kids via room service, very helpful and speedy. We did mistake few times to place trays outside room…bad idea! Coati are everywhere and will trash the dishes like a rock band at fancy hotel suite. For those that can afford reserve- I have no regrets and one gets priority for dinner reservations and times. We had early dinners (young kids) which was important for us. Buffet opens later which may be difficult for some. I also recommend swimup if available and within your budget. So nice to just pop into a pool from room, and quick dip or swim whenever. I’ve been to this hotel twice and I cannot think of any other hotel to visit in cancun. We’re believers. Out of hotels control, but getting transportation to and from hotel via Air canada was fair to bad. Takes 60-80 min, many stops and since low season, we were 1-2 rooms at this hotel. We got a minivan without drinks, washroom and faint AC. Not a great experience but again-NOT a hotel issue just a warning for travels to ensure they got that portion sorted out to not add stress to transport. $5 USD water bottles at airport bus terminal 500mL, price goring. Hotel was great in collecting suitcases and bringing them to drop off area. Sunscreen is $40 usd at stores for 20 mL so bring your own. Even at local pharmacy 200 m beside hotel is $25 usd. Give 4/5 overall as beds were kinda soft and pillows not fluffy and supportive. Not the best sleep but again-not a hard deal breaker. AC was very high, so bring appropriate clothing for small toddlers or infants. Final verdict: great experience, would return, highly recommend reserve service (but I’m sure it would be great even if not available) and more so swim up. After this review, Nestor will be in high demand :-) but he was really professional and attentive to our needs. Now go book your trip.…
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Service Center, General Manager at Paradisus Playa Del Carmen
Responded yesterday
Dear Victors2616NX, We are proud to read you have had an awesome stay at Paradisus Playa del Carmen and you took advantage of being a The Reserve guest, and have tasted some delightful dishes at our a la carte restaurants like The Market, Agua Marina, and Olio breakfast, without excluding the staff service that went beyond your expectations, we are glad to know the service provided by Nestor was kind and personalized, always focused on your total satisfaction. We will be honored to host you again soon to continue exceeding your expectations. Best regards Guest Service Center Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This resort has been nothing short of excellence in every way. The food, the staff, and the facilities are top notch. My only tiny complaint is that the rooms could use more outlets for phone chargers and whatnot. Aside from that, my family has thoroughly enjoyed our stay.
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We are here on honeymoon, Our second time at the hotel. Roberto at reception is lovely. The hotel is beautiful and the food is great. Would definitely recommend! Staff very friendly and welcoming !!!!!!
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Center, General Manager at Paradisus Playa Del Carmen
Responded 4 days ago
Dear Mollie W, Thank you for sharing yoru experience. Gracias por compartir sus comentarios con nosotros. Nos encanta saber que han disfrutado de una estancia relajante y del buen servicio y atención brindados por nuestro increíble staff. Roberto estará fascinado de saber que ha sido parte fundamental de sus vacaciones con el servicio y atención que les ha brindado. Será un placer para él y para todos los que trabajamos acá el tenerlos de regreso pronto para seguir superando sus expectativas. Saludos cordiales. Guest Service Center Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I can not say enough about the service at the various restaurants and facilities at Paradisus Playa del Carmen! My family and I had the BEST time we have had at any of the resorts we have been to! The entire facility is pristine! Their cleanliness is extraordinary! The details that our servers paid attention to made this trip extra special for sure! We love this resort and can not wait to come back! I just want to shoutout to a few of the people who truly ENHANCED our trip! Shaira-sunset grill (she was sooo friendly and attentive every day) Juan- bar by Naos (family side- he remembered my husbands drink which was a big deal) Daniel-towel guy (always was patient ensuring we had the seats we desired) Alfredo-server at the reserve pool (always remembered our drinks) Joachin-bartender reserve pool (he was super fun Cipriano- butler (made sure we were good every day, scheduled all our dinners and sent reminders so we wouldn’t forget) Raul- he didn’t just walk by us but stopped to say hi and had conversation Fabian- he was the first person we met and he welcomed us like family Williams- Hadar buffet (gave us wonderful service) Alejandro-Capella (gave us a special dessert on our last night) WE THANK YOU FOR AN AWESOME TRIP!!!!!…
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Service Center, General Manager at Paradisus Playa Del Carmen
Responded 4 days ago
Dear Traveljunkies19, Thank you for sharing your experience with us. We are proud to read you have had an awesome stay at Paradisus Playa del Carmen and you took advantage of being a The Reserve guest, and have tasted some delightful dishes at our a la carte restaurants like our Sunset Grill snack bar, our buffet Naos, Hadar buffet and our Capella restaurant without excluding the staff service that went beyond your expectations, we are glad to know the service provided by Shaira, Juan, Daniel, Alfredo, Joaquin, Cipriano, Raul, Fabian, Williams, and Alejandro was kind and personalized, always focused on your total satisfaction. We will all be honored to host you again soon to continue exceeding your expectations. Best regards Guest Service Center Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$362 - $576 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
paradisus playa del carmen la esmeralda hotel playa del carmen
FORMERLY KNOWN AS
Paradisus Playa Del Carmen La Esmeralda
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
881
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Claim Your Listing Frequently Asked Questions about Paradisus Playa Del Carmen
Which popular attractions are close to Paradisus Playa Del Carmen?
Nearby attractions include Galeria Luis Sottil (0.2 miles), Rainbowcrawl Playa Del Carmen (0.2 miles), and Amate Gallery (0.2 miles).
What are some of the property amenities at Paradisus Playa Del Carmen?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Paradisus Playa Del Carmen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Playa Del Carmen?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Paradisus Playa Del Carmen?
Yes, free parking is available to guests.
What are some restaurants close to Paradisus Playa Del Carmen?
Conveniently located restaurants include Bana Restaurant, Fuego, and Mole.
Are there opportunities to exercise at Paradisus Playa Del Carmen?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Paradisus Playa Del Carmen have airport transportation?
Yes, Paradisus Playa Del Carmen offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus Playa Del Carmen?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Playa Del Carmen offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Paradisus Playa Del Carmen?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (2.4 miles).