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City Express Playa del Carmen

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City Express Playa del Carmen
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311 Reviews from our TripAdvisor Community

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Showing 41: English reviews
Scottsdale, Arizona
Level Contributor
60 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed June 15, 2016

I have stayed here on two separate occasions and both times the price was very reasonable, the service was great, the rooms were very clean and the place was quiet. The breakfast food is average at best. On my second stay I was in a room at the end of the hall on the 1st floor and never got hot... More 

Helpful?
Thank Gary G
Level Contributor
104 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed May 4, 2016 via mobile

My husband and I stayed at the city express on our first night in playa del carmen. It was exactly what I was looking for when booking our first night. We arrived on an early flight and drove down to playa del Carmen from cancun. We got to the hotel a little before 11am but check in was not until... More 

Helpful?
Thank Jamie N
Alan T, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Jamie N, Thank you for taking the time to share your comments with us further to your visit over the Holidays. We’re delighted to know you thoroughly enjoyed your stay, namely due to the excellent service offered by all the colleagues. We’re also glad to know the central location of the hotel, close to everything you needed, was convenient... More 

Plymouth Meeting, PA
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed March 31, 2016

We stayed here for 2 nights in January 2016. My expectations were minimal, as this was an inexpensive hotel. It's along the lines of a Holiday Inn in the US. As others have mentioned, there is a lot of construction going on around the property. It was quiet when we were there, probably due to the holidays, but it was... More 

Helpful?
Thank Jennifer S
Alan T, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Jennifer S, Thank you for taking the time to share your comments with us further to your visit in Playa del Carmen, please accept my sincere apologies for the inconveniences you were put through, we are working hard to avoid reoccurrence and give our guests the best of us. We hope to have the pleasure of welcoming you back... More 

Playa del Carmen
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed March 23, 2016

This is a decent hotel if you are in Playa del Carmen on business or for a short visit. The rooms are clean and the location is easy to get to. The Pool is clean and comfortable and quiet. The wifi is very good and breakfast is simple, fresh and good.

Helpful?
Thank puppyTio1
Alan T, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear puppyTio1, Thank you for taking the time to share your comments with us further to your visit over the Holidays. We’re delighted to know you thoroughly enjoyed your stay, namely due to the excellent service offered by all the colleagues. We’re also glad to know the central location of the hotel, close to everything , was convenient for you.... More 

Monterrey, Mexico
Level Contributor
5 reviews
1 of 5 stars Reviewed March 16, 2016

I SEE THE PICTURE ABOVE WITH THE NICE POOL AND I GET ANGRY AGAIN... There were a lot of bad things: 1. the breakfast room was not available and we had to investigate where was the room they were providing the service ... there wasn't enough tables and the ones that were available were nasty and unclean. 2. the rooms... More 

Helpful?
Thank cmarybel
Alan T, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear cmarybel, Please accept my sincere apologies for the inconveniences you were put through. Thank you for taking the time to voice your concerns and sharing your valuable feedback. It is through such communication that we are given an opportunity to assess our performance, and focus on the areas that need to be addressed. At Hoteles City your needs are... More 

Travelers are raving about these Playa del Carmen hotels

Swansea, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed March 15, 2016

We are a couple that stayed here for 14 nights in Mid Feb.The City Express Hotel is a Mexican chain built on the idea of delivering a clean room in pleasant looking hotel without frills and at a competitive price - similar to a UK Travelodge. Mostly that is what we got. As value goes we got a flight and... More 

Helpful?
1 Thank LinzR1980
Alan T, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear LinzR1980, Thank you for taking the time to share your valuable comments with the tripadvisor community further to your visit over the Holidays. We’re delighted to know you thoroughly enjoyed your stay, namely due to the service and quality offered by the hotel. We’re also glad to know the central location of the hotel was convenient for you. We... More 

Utah
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed March 15, 2016

Our family of 16 stayed at the City Express for 2 days last week while waiting to check in to our resort! We found it very clean, with pleasant and helpful front desk workers and within walking distance (15 minutes or so), to the 5th Avenue shopping area. This is the 2nd year in a row that we have stayed... More 

Helpful?
Thank happytimesUtah
Alan T, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear happytimesUtah, Thank you for taking the time to share your comments with us further to your visit over the Holidays. We’re delighted to know you thoroughly enjoyed your stay, namely due to the excellent service offered by all the colleagues. We’re also glad to know the central location of the hotel, close to shopping, restaurants and to the 5th... More 

Windermere, United Kingdom
2 reviews
1 of 5 stars Reviewed March 4, 2016 via mobile

I was visiting PDC for a fortnight for a solo holiday. I wasn't expecting a great deal as the hotel was 3* and the price was very cheap but they had failed to tell me that the hotel was a complete building site. They were extending one side and also renovating inside. The pool they advertised was empty and a... More 

Helpful?
Thank holstar28
Seattle, Washington
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed February 3, 2016

Our overall experience here was not the greatest. The room was nice and clean but there was no window. So the ventilation in the room was very poor, our room got very muggy, very quickly. AC had to be turned on at all times. Wifi did not work at all in our room. The only time we had wifi was... More 

Helpful?
Thank ceetee09
Iliana A, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest: Please accept my sincere apologies for the inconveniences you were put through. Thank you for taking the time to voice your concerns and sharing your valuable feedback. It is through such communication that we are given an opportunity to assess our performance, and focus on the areas that need to be addressed ensuring we provide the highest level... More 

Durango, Colorado
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed December 18, 2015

We stayed here one night before we went to our resort. It had a nice room, beds were nice, room was clean, bathroom was nicely equiped. They are doing construction in front of the hotel which didn't look good but didn't have any noise at all inside the hotel. For the price it was good enough. I don't know if... More 

Helpful?
Thank Kryn H
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Kryn H, Thank you for choosing our hotel as your first stop at Playa del Carmen, pleased to hear how the hotel made a lasting impression, and thank you for sharing your valuable comments in the tripadvisor community, We look forward to your next visit. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Center with Internet Access

Additional Information about City Express Playa del Carmen

Address: Av. Balamkanche Playacar | Manzana 30 Lote 4, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $50 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — City Express Playa del Carmen 2.5*
Number of rooms: 135
Reservation Options:
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Also Known As:
City Express Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#71 On the Beach Hotel in Playa del Carmen
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