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Hotel Riu Palace Mexico

Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
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1 room, 2 adults, 0 children
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  • Plaza Playacar
    0.3 mi
  • 4 star hotel
  • Free Wifi
Reviewed 2 days ago
Good but just not what we had expected
Accommodations: We generally had a good experience at the Riu... more
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5,119 Reviews from our TripAdvisor Community

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Showing 3,675: English reviews
Reviewed yesterday NEW

Please excuse the long review but it will take a lot of words to fully summarize our experience. First of all, I must say we did enjoy the accommodations, staff, food and drinks. The beach was lovely, albeit with some strong currents. We were pleasantly surprised by the food offerings at Crystal, the fusion restaurant, and by lunch at La...

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3Thank TarHeel
Vancouver, Canada
Reviewed 2 days ago NEW

Accommodations: We generally had a good experience at the Riu Palace Mexico but were quite thrown by the poor quality of the room we were given on check-in. The room was definitely not 5 star quality... more like an average 4 star. We were given a room (99) on the ground floor with handicap access which could explain the worn,...

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2Thank Diane N
Toronto, Canada
Reviewed 2 days ago NEW

We visited the resort the end of November through December 6, 2016. This was our third visit to the palace: the first since the renovation. We loved the original resort, however, after enjoying the current renovations and especially those in the swimming pool area, now with multiple pools and closer to the Caribbean, we came to enjoy the renovated resort...

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3Thank whiteoakspring
illinois
Reviewed 3 days ago NEW

I am a little late in writing this review. We stayed in Oct 2016. Again this resort never fails us. From Manuel at the front door welcoming you home to the front desk staff. Staff always remembers us and know what we like to drink upon our arrival. Thanks to Miklos, Karola, Omar, Andrea, Aida and all the others at...

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7Thank buminj
Reviewed 5 days ago NEWvia mobile

We absolutely loved this hotel and could not of a picked a better choice ! From the moment we arrived to the moment we left we was spoilt rotten by the amazing service and food on offer. The service we received we could not fault every single member of staff we met had a smile on their face and you...

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11Thank Lauren-Jayne C
Barnsley, United Kingdom
Reviewed 1 week ago

It does say something when the majority of guests at a hotel are returning guests and the ones on their first visit are already looking at prices to return next year. I have stayed in many other five star resorts including many other RIU Palace resorts and I have to say the food quality and hotel cleanliness at the RIU...

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21Thank jonclapham
Sydney, Australia
Reviewed 1 week ago

First time to Mexico - we booked in a stop during our honeymoon and stayed for 8 nights. Fantastic service, you will never find yourself feeling hungry or without a cocktail/mocktail in hand! The entertainment team are hilarious and great fun. This was the first all inclusive resort we have stayed at and WOW.. the food is incredible! So much...

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5Thank ivi4chaya
Worcs, UK
Reviewed 1 week ago

Visited with my wife and 2 grown up kids to celebrate both mine and my wife's 50th birthdays. The staff could not do enough for us. From balloons and bubbly left in our room on each of our special days and Mexican 'Happy Birthday' sung to us at breakfast with a birthday cake. This resort takes all inclusive to an...

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5Thank Mark B
Reviewed 1 week ago via mobile

I've never stayed at a Riu and for the first time I must say that it was a great experience. From the moment I stepped out of the taxi my husband and I were greeted and Directed to the reception. the reception staff was very friendly and offered us rum punch while we were getting checked in. I wanted a...

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7Thank Gissela C
Reviewed 1 week ago via mobile

Currently at the palace. From the time we checked in everything has been amazing. The service is outstanding. If in need of anything the staff will bend over backwards to accommodate you. If you are traveling with kids the Riu kids club will welcome you child with open arms. They will have so much fun that they won't want to...

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4Thank Paul M
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???L. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $309 - $546 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Hotel Style:
#15 Top resorts Hotel in Playa del Carmen
#19 Spa Hotel in Playa del Carmen
#21 Luxury Hotel in Playa del Carmen
#21 On the Beach Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#32 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Riu Palace Mexico staff and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for rooms away from the courtyard if you don't want to hear the outdoor nightly entertainment.”
 of 5 bubbles TarHeel, yesterday | Read review
“2nd floor accomdations are best.”
 of 5 bubbles DianeN806, 2 days ago | Read review
“Higher floor rooms are quieter and away from the restaurant and performance areas.”
 of 5 bubbles whiteoakspring, 2 days ago | Read review
“The rooms on the front (closest to the sea) have the best view”
 of 5 bubbles jonclapham, 1 week ago | Read review
“Room1068 is directly behind the theatre, so can be a bit noisy. Very narrow room & your knees touch the toilet door when you sit down!”
 of 5 bubbles JacksPack4, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question