We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

Hotel Riu Palace Mexico

Travelers' Choice award winner
Hotel website
Hotel packages
Hotel deals
Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Special Offer
Your first gift: 500 pts
Book on TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Expert photos
Hotel Riu Palace Mexico
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

4,641 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 3,433: English reviews
Dumfries and Galloway, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

I traveled to Mexico with my boyfriend from July 3rd - 18th. We arrived at this hotel at about 4:30 pm. It took approximately 1 hour from Cancun Airport. When we arrived we were presented with a refreshing drink and our cases were taken from us and sent to our room. The receptionist was very polite and gave us all... More 

Helpful?
Thank Suzanne C
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

We decided to get married on the beach so we invited friends and family to come along. Overall the experience was a very good one though at the beginning we had some rough patches with the wedding planner (everything was solved and we ended quite happy) We opt for the Royal Wedding Package that got us an upgrade, and included... More 

Helpful?
Thank JazCazal
Hastings, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Everything we hoped for. Requested high floor room and was allocated great room over looking grounds. Good choice of restaurants all serving lovely food. Staff at all levels really friendly and helpful and couldn't do enough for you. Room and all public areas spotlessly clean. All branded drinks available. Will be returning.

Helpful?
6 Thank 13azg
Plano, Texas
Level Contributor
63 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just returned from our family vacation at the RIU Palace Mexico in the beautiful Playa del Carmen. We enjoyed 5 days and wish we had stayed longer. The people were( guests and hotel staff were fabulous. Omar and Nicolo at the front desk was so helpful and we were able to upgrade to a room with a beautiful view. The... More 

Helpful?
4 Thank Pamela B
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Just returned back from a truly amazing holiday at the RIU palace Mexico, we've been to a lot of RIU palace hotels around the world and you can a,ways guarantee the high level of service. Reading some of the reviews we travelled with Thomson and upgraded to a jacuzzi suite which was in fact inward facing the beautiful gardens and... More 

Helpful?
5 Thank Garyplace2007
brockton ma
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just returned from Riu Palace Mexico, in Playa del Carmen. We enjoyed 5 days of sun and sea. The food at the Riu is amazing. Great variety, and some unusual choices. We mostly ate at the nightly buffet, but ate at the steakhouse one night. The meals was fantastic. The beach or pools can get crowded, but there is always... More 

Helpful?
3 Thank lee328_4
Burlington
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We just returned from our second trip to this resort. We have stayed in over ten resorts in Mexico with four of the stays in a Riu resort. This one is by far our favorite. The service is truly outstanding and every employee from the front desk workers to the groundskeepers met you with a smile and a warm greeting.... More 

Helpful?
5 Thank DBJandJDJ
Bristol, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

After several years of contemplating Mexico we decided to go to Playa del Carmen. The Riu Palace Mexico well all I can say is what a hotel......it was to my wife and I just paradise. it was both my 43rd birthday and our 10th wedding anniversary during our 2 week stay so we wanted something to remember, well we were... More 

Helpful?
9 Thank Shane B
Wakefield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Second time staying at this hotel did not disappoint. Staff were extremely polite and helpful. They did not 'hang around for tips' but it was a pleasure to tip them for their services. Facilities were very good and although hotel appeared full there was always space by the pool and in restaurants etc. Although children were staying it felt more... More 

Helpful?
5 Thank crs435
Wigan, United Kingdom
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I spent two weeks at the Riu Palace, 2nd - 16th July, travelling with my boyfriend. I booked through Thomson and had an inward facing room with a nice view over the entire complex (not sure what the other reviewer is talking about regarding Thompson). I'll start with the room: Pros: The rooms are extremely clean, spacious and have nice... More 

Helpful?
9 Thank VAI3064
Questions? Get answers from hotel staff and past guests. Ask a question

6,393 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (5863)
Viewed
Hotel & Grounds (1345)
Viewed
Pool/Beach Area (1015)
Viewed
Dining (581)
Viewed
Room/Suite (610)
Viewed
View from Room (150)
Viewed
Family/Play Areas (57)
Viewed
Bathroom (81)
Viewed
Business Center/Function Rooms (14)
Viewed
Other (2010)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (478)
Viewed
Amenities (10)
Viewed
Beach (37)
Viewed
Jacuzzi Suite (74)
Viewed
Pool (31)
Viewed
Dining (44)
Viewed
Standard Room (55)
Viewed
Suite (81)
Viewed
The Hotel (146)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (52)
Viewed
Hotel & Grounds (11)
Viewed
Room/Suite (3)
Viewed
Dining (8)
Viewed
Pool/Beach Area (8)
Viewed
Other (22)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Playa del Carmen hotels
0.5 mi away
Hotel Riu Palace Riviera Maya
Hotel Riu Palace Riviera Maya
#34 of 209 in Playa del Carmen
4.5 of 5 stars 4,675 reviews
0.2 mi away
Hotel Riu Playacar
Hotel Riu Playacar
#55 of 209 in Playa del Carmen
4.0 of 5 stars 3,918 reviews
0.2 mi away
Royal Hideaway Playacar
Royal Hideaway Playacar
#17 of 209 in Playa del Carmen
4.5 of 5 stars 3,492 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Hotel Riu Tequila
Hotel Riu Tequila
#46 of 209 in Playa del Carmen
4.5 of 5 stars 6,700 reviews
0.3 mi away
Hotel Riu Yucatan
Hotel Riu Yucatan
#63 of 209 in Playa del Carmen
4.0 of 5 stars 4,773 reviews
0.2 mi away
Iberostar Quetzal Playacar
Iberostar Quetzal Playacar
#39 of 209 in Playa del Carmen
4.5 of 5 stars 3,901 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
  • Spa
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???L. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $263 - $559 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
Reservation Options:
TripAdvisor is proud to partner with Expedia, Otel, Travelocity, Despegar.com, Hotwire, Hotels.com and Jetsetter so you can book your Hotel Riu Palace Mexico reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Hotel Style:
#15 Top resorts Hotel in Playa del Carmen
#19 Spa Hotel in Playa del Carmen
#20 On the Beach Hotel in Playa del Carmen
#20 Luxury Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#32 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay