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Avenida Xaman-Ha, Manzana 3, Lote 4 Condominio Playacar, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$347
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Room & Suite (1392)
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Mexico
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#51 of 283 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
The 24-hour All Inclusive Hotel Riu Palace Mexico opens all year round, located on the Playa del Carmen beach, on the Playacar residential estate, along with the Hotel Riu Palace Riviera Maya, Riu Playacar, Riu Yucatan and the ClubHotel Riu Tequila. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Cancun Airport CUN (55 km) and Playa del Carmen (2 km) and invites you to explore the area. The hotel has 434 comfortably furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get fit in the gym or on the tennis courts. 4 outdoor pools, 1 children's pool. Day and evening entertainment, as well as Pacha discotheque. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Japanese, Mexican and Italian, Krystal Fusion restaurants, Steakhouse, as well as 5 bars.
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Room & Suite (1,392)1,392
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
Ironing service
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Room features
Housekeeping
Private balcony
Room service
Safe
Laptop safe
Flatscreen TV
Room types
Ocean view
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
Spanish
Location
Full view
50Car recommended
Grade: 50 out of 100
19Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
Contact
Avenida Xaman-Ha, Manzana 3, Lote 4 Condominio Playacar, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
6,911Reviews1,231Q+A100Room tips
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Popular mentions
Outstanding employees very friendly and hard workers throughout the whole resort ! Great food did also visited the other resort riu palace the food there was also excellent ! The only thing I dislike was the beach water was dirt ! But it not the resort problem.. would recommend going there again
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Date of stay: January 2021
Helpful
+1
OK first of all we’re going to start out with the travel part of Trip.Booked the trip through Apple vacations Which chartered airfare with Frontier Airlines. Traveling through O’Hare international Airport was the norm, had a temperature check before boarding on Frontier and during the flight there is no in-flight beverage or food due to Covid and contactless service.Cancun international Airport steps it up a little bit,They have a thermal imaging camera to check temperatures a little bit more high-tech definitely also seems very clean . Transportation through Amstar - wow ! Once I was given a driver he sanitized my luggage and my backpack and I had to use hand sanitizer to get into the car he did this to the other couple that shared the ride. OK let’s talk about Riu - I have stayed at many in the Caribbean and Mexico. That’s why I am club member. Once at the hotel The front door Man had me step on a sanitizing pad for my shoes use hand sanitizer on my hands stepped through the door and stand in front of another thermal imaging camera once I did those things I was cleared to go and do the check in. At checkin and I was offered hand sanitizer again,presented my club card -at this point she gave me a upgrade to a Suite . The Riu palace México is sooo clean , Now my room had a great view of the pool and very Spacious, it had the wear of many of the Caribbean hotels I’ve stayed at - how can they not ,just think of how Many drunks people who think they’re entitled come through. Food Food Food wow ! Hand sanitizer and temperature checks again before entry for food,My lunch and dinners were some of the best I had at a Riu - breakfast hmm I was up and out at 7 am for diving so maybe if came later it would have been better- just seems if they would have not have it all cooked at 7 might of been better - but dinners omg yum ! Entertainment staff went out the way to try to make it as good as possible.They got me to play bingo I’ve never played bingo in my life and I won ! Now this place is got to be losing money I think maybe 150 to 200 guests? When I was there . Beach was amazing. And they were giving beach service I was surprised by that No barstools at the bars to help with social distancing tables were spread apart there was not one employee in the 4 days that I was there that never did not have a mask on. It can’t be Said for the guests, some went out of their way to cause trouble about the mask . I would stay here again . I had room 2045 - keeping in mind a room in Chicago is like 259 a night for a bed- the Riu is a deal - the Staff were amazing and I thought the grounds were very nice, i used Dressel divers They’re one resort over technically two if you want to count the other riu next door just had to get in my two cents for them great crew Do you have any particular questions feel free to reach out . Well that my 2 cents …
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Date of stay: January 2021Trip type: Traveled solo
1 Helpful vote
Helpful
We took 9 family members in 4 rooms and had a wonderful time. We thoroughly enjoyed the week and would go back in an instant. There were a few negatives, and although they were relatively minor, I’ll still mention them for reference, so keep reading for all the great things about this property: Downsides: -For us, check-in was a long, inefficient process - Due to Covid, there is no liquor in the in-room dispensers (yet there is the same exact dispenser in the 24-hour lounge for anyone to touch and use - kind of strange and seems to be more of a cost-saving action than a health concern.) -Due to Covid, there is no room service. The big problem here is that no food can be taken out of any of the restaurants either. -For the few issues we had, most everything is blamed on the “boss”, and staff members seem to have very little empowerment to make decisions for the guests. -Please hotels: STOP letting guests use their portable speakers (especially at the pool): it’s annoying and often offensive. -The “in-room” shower could be an issue for non-couples, so have a plan there if needed. Upsides: -Transportation at the airport provided by the hotel was easy to find and the staff was very friendly. -Room was nice (get the courtyard view if possible) and extremely clean and well-kept. -The property is beautiful and well-cared for. -The food was surprisingly good (we normally cruise and we thought the food was on-par with standard cruise cuisine.) We were especially impressed with the breakfast buffet. -We tried all the “specialty” restaurants (which are closed on a rolling basis, so check your app!) and enjoyed the open-air steakhouse the best..so nice on a refreshing January evening. -Fabiola was our favorite breakfast server - wonderful. -The bar staff, especially in the pool area, is amazing. They work hard and seem to have fun. Tip them! -The coffee shop and it’s staff is a really nice feature and the views from up there are beautiful. -The activities during the day were there, and the activities staff came by to ask if you wanted to participate, but they were always friendly and not pushy. -The evening shows were fun in the indoor/outdoor setting , but the entertainment wasn’t that great (effort appreciated) -The beach was very nice...plenty of chairs, palm trees, sand, and very few rocks. -Pablo from the activities staff is over-the-top excellent at what he does. He is interactive with guests, fun, a little crazy, and seems to genuinely enjoy his job and life. He made our week better. Find him if you go here. -The Riu app worked well for looking at activities schedule, dining availability, and for making requests for the room (more water, extra blanket, etc.) We can't wait to return !!…
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Date of stay: January 2021
Value
Service
Sleep Quality
Room Tip: Facing inner courtyard about halfway down either wing.
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2 Helpful votes
Helpful
Riu Palace Mexico is smaller, quieter and more personal than other Riu's in the area. Great for ambiance and rest; but can get boring for kids and teenagers. Unlike its neighbouring resorts, it is not set in jungle - it has more a Cancun or Miami feel. Gorgeous Grand Hotel lobby has awesome coffee shop serving excellent expresso or capuccino and fantastic deserts in grand atmosphere. Honestly, hotel has some of the friendliest and helpful reception staff in the area. An alley with gorgeous European-style fountains leads from lobby to pools and beach - no more than 7 minutes walk. Room was adequate, with jacuzzi bathtub in the middle. Not huge, but immaculate and modern. Mini fridge has standard selection of beer, pop and water. Motel-like simple corridors seem to hamper Palace feel, but it's not a big deal. No room service at the time we spent there - they say due to covid, but most resorts do have it. Food is very good! Buffet is incredible for breakfast, ok for lunch and mostly great for dinner: some nights were better than others in selection. Ususlly lots of seafood. For lunch, we liked restaurant by the pool more. Steakhouse is the best a-la-carte at the resort - lobster tails and excellent cuts of meat. Others - Italian, Mexican and Japanese - are gorgeous inside but food was not better than at the buffet. Fantastic ribs and arrachera at beach shack. Premium alcohol drinks served quickly everywhere at the resort, but beach service can be slow. Beach is good, cleaned regularly, no seaweed issues at all. Soft sand, pleasant water, not much waves (most of the time, except when windy). Nice long walk in both directions. Some beach vendors are agressive, but that's normal in Playacar. After few days, we relocated to pool (and we are 100% beach people) because it was hard to relax when someone approaches you every few minutes. Pools are small and ambiant, close to beach area: nice place to relax. Not much to do in the evenings except shows, that are mostly good but typical for resorts. We loved our stay at Riu Palace Mexico and will return!…
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Date of stay: December 2020
Location
Cleanliness
Service
Room Tip: Rooms facing fountains have great views.
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4 Helpful votes
Helpful
We had a wonderful time at the RPM, December 26-31, 2020. Our great experience was mostly due to the hotel staff. So many wonderful people, who seem to truly love their jobs. Shout out to Maria in the coffee bar. She went above and beyond every morning. Kind-hearted woman who is charming and a joy to be around. My husband said he would hire her in a second if she lived anywhere close to us. Food was really good at most restaurants. The steakhouse was exceptional! The resort grounds are stunning! Little bit of a walk to the beach if you have older people who do not get around as well. It wasn't a problem for me in the least. Beaches are beautiful and I didn't see any seaweed while I was there. Rooms could use a bit of updating. Very clean and nice, just a little dated. Nothing that bothered me after my first day there. Completely different vibe from Riu Palace Cancun Las Americas, which is my favorite all inclusive. You can use all the other Riu's in the area, which are walking distance. This is a nice bonus.…
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Date of stay: December 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
PRICE RANGE
$200 - $451 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace mexico hotel, riu palace mexico playa del carmen, riu palace playa del carmen, rui palace mexico, riu palace mayan riviera, riu playa del carmen, mexico palace riu, riu mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
434
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Claim Your Listing Frequently Asked Questions about Hotel Riu Palace Mexico
Which popular attractions are close to Hotel Riu Palace Mexico?
Nearby attractions include Plaza Playacar (0.2 miles), Playacar Center Shopping Mall (0.2 miles), and Dalemdar (0.2 miles).
What are some of the property amenities at Hotel Riu Palace Mexico?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Mexico?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Mexico?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Mexico?
Conveniently located restaurants include Perché No Restaurante Pizzería, Il Piemonte, and Buenerrimo.
Are there opportunities to exercise at Hotel Riu Palace Mexico?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hotel Riu Palace Mexico offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Riu Palace Mexico?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (1.2 miles).
Does Hotel Riu Palace Mexico have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Mexico accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.