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Hotel Riu Palace Mexico

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Hotel Riu Palace Mexico
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5,201 Reviews from our TripAdvisor Community

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Showing 3,723: English reviews
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London, United Kingdom
Reviewed yesterday NEW

The hotel itself is modern and fresh. The grounds and gardens are utterly immaculate. What really makes this hotel stand out is the friendly nature of the staff - they are incredible. They all work so hard and nothing is too much trouble. By the pool, you've barely put an empty glass down before someone comes take a new order....

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11Thank Ed T
Lino Lakes, Minnesota
Reviewed 2 days ago NEW

This was a wonderful trip for us and our first time in Mexico. Couldn't have been more pleased with everything. From the moment we walked through the doors, greeted by the doorman, Manuel, and throughout our 10 day stay, the service was exceptional. Our room was modern, clean and the beds were comfortable. Didn't have any issues with the air...

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15Thank 111dmax2
Mississauga, Canada
Reviewed 2 days ago NEW

I have been trying to write this review for some time now but I keep delaying and the reason is I would like to write something truly nice as we really had a good time at this resort. My wife and I wanted to celebrate our 25th wedding anniversary in style, so we decided to choose go to Mexico and...

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11Thank 66rafidh
Scotland
Reviewed 2 days ago NEWvia mobile

This is our 4th visit to Mexico and have stated previously in these hotels- Clubhotel RIu Tequila Excellence Cancun Secret Playa Mujeres Hotel RIu Palace Mexico - Currently Pros - • Beach, the best we have saw in Mexico. Gorgeous powder white sand and clear turquoise water • Buffets and Lunch - great selection of food • Location - unlike...

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5Thank Cherrypop-Scotland
Canton, Ohio
Reviewed 3 days ago NEW

I researched this all inclusive resort a great deal and read many of the comments on tripadvisor. Most were extremely positive. I was not disappointed. The Riu Place Mexico met or exceeded my expectations in all areas. Our room was clean, comfortable and luxurious. The beach was ideal: soft sand, aqua blue water, and miles of unobstructed shoreline to walk.The...

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13Thank rosemarylyn s
Reviewed 5 days ago NEW

me and my boyfriend had 3 nights here for a late valentines get away. Hans and Antonio were great on reception. We even got a free upgrade. That night we ate in the buffet but I would rate this as 4* not 5. The staff we eating left overs infront of us and when we ordered drinks they were bringing...

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3Thank Luciaarnone
Chicago, Illinois
Reviewed 5 days ago NEW

We loved this resort and can find no faults anywhere. The beach was great but if you wanted a bit more liveliness you could go to the party pool. Had relaxing pool too. Something for everyone. Specialty restaurants were good but the buffet was great as well. Loved that it was in a gated community. We chose this one over...

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7Thank rtsnodgrass07
Cincinnati
Reviewed 5 days ago NEW

Spent a week here with friends Feb 11th - 18th. The good: * Food and service was excellent. * Grounds are very well kept. * Beach is absolutely beautiful. * The staff that handles the sailboats/sea kayaks/boogie boards were by far the friendliest, most accommodating group we have ever experienced. My wife and I like to sail and at other...

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5Thank CJ2etc
Minneapolis,MN
Reviewed 6 days ago NEW

Stayed here from Feb. 11-18, 2017. Travel time from airport to resort was about an hour. Clearing customs and waiting for our transport was about 2 hours. We arrived at the resort around 6pm and presumably all rooms above ground level were occupied. They placed us in Room 66 (with two double beds pushed together) but stated they would have...

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7Thank Gerard25
Winchcombe, United Kingdom
Reviewed 1 week ago

This was our third visit to this hotel, and it remains one of the best in the area. Hotel staff are very friendly, always helpful and efficient. Weather was excellent, and the beach and sea are always inviting. The hotel itself is quite attractive with a good range of rooms. Our only downside was that cooked meats were often tough...

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7Thank ECGL5
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???L. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $286 - $526 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Hotel Style:
#16 Top resorts Hotel in Playa del Carmen
#20 Spa Hotel in Playa del Carmen
#22 On the Beach Hotel in Playa del Carmen
#22 Luxury Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#32 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Riu Palace Mexico staff and other travelers.
504 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“we stayed on the second floor in room 1136”
  • At night
  • During the day
 of 5 bubbles 66rafidh, 2 days ago | Read review
“ask for fountain view on middle floor”
 of 5 bubbles Luciaarnone, 5 days ago | Read review
“second floor”
 of 5 bubbles ECGL5, 1 week ago | Read review
“Try not to be on the ground floor”
 of 5 bubbles usflim2, 1 week ago | Read review
“ground floor if you have mobility issues”
 of 5 bubbles susanf65, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question