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Hotel Riu Palace Mexico

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4,855 Reviews from our TripAdvisor Community

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Showing 3,545: English reviews
sunny dunny
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed yesterday NEW

Checking In Fast and efficient . Cold fruit punch when arrive(tequila optional). Luggage taken to your room in quick time ,no hanging about. Rooms Lovely and plenty space for clothes(plenty hangers in wardrobe). Beds very comfortable and large. Drink dispenser,Smirnoff vodka,Bacardi ,tequila and brandy all on optics. Fridge full of water,beer and Pepsi. Air-con fantastic just what you need when... More 

Helpful?
Thank SunnyDunnyCookie
Windsor, Canada
Level Contributor
38 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Our second stay at the RPM and just as lovely as the first. We last visited before the renovations and the improvements to the pool area are great. I personally liked the old style of the lobby but the addition of the coffee area and the snack/bar room are very nice upgrades. The Fusion a la carte was a bit... More 

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3 Thank Mrsmom89
Delta, B.C.
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Have had this RIU on my "to do" list since they did the renovations. The physical transitions are quite striking but the real "strength" of this property lies in the staff. Don't have a single adverse comment to make on the people encountered. That goes right from the room supervisor (unfortunately did not note his name) on up to the... More 

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2 Thank BCBERN
County Durham, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We had a fantastic holiday. All the staff were fantastic they would do anything for you. Hotel was spotless rooms were cleaned every day. Food was fantastic, a great choice for everyone. I would definately go back.

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3 Thank gilliet2015
Leeds, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed for 2 weeks in the Riu palace , enjoyed the location which has a stunning beach and warm turquoise sea. Weather was amazing too with balmy tropical evenings. The service is first class and staff extremely professional and helpful . The reason for the 4 star rating is this : Although the hotel is beautiful and grounds immaculately kept... More 

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5 Thank sandysc66
Ashington, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Returned home on 23rd September after a fantastic two week stay, holiday blues are an understatement. Antonio greeted us at check in and was very informative and helpful. Nice cool drink offered, with tequila if desired. My husband enjoyed his first tequila at check in. Had e mailed the hotel to request a room with a privacy curtain as we... More 

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8 Thank Mandy M
england
Level Contributor
62 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 209 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Travelled with another couple and had excellent holiday from start to finish Have stayed at few other Riu Palace Hotels and enjoyed them so had high expectations for this resort and have to say Rui Palace Mexico exceeded our expectations We had excellent service from all staff . Great room on 1st floor .Beautiful beach and sea .We were always... More 

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6 Thank karenandbecs
Chelmsford, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Me and my girlfriend have just returned from a lovely 10day holiday to Riu Palace Mexico and i just wanted to say what a lovely time we had. If your looking for Paradise with great food and great staff this is the place for you! We was a bit worried about the time we were going as it was the... More 

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3 Thank tommy2015tommy2015
Liverpool, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here for 2 weeks in augest with my partner . The service we received here during our stay is definitely the best we have ever had on our travels, every single member of staff goes out of their way to make sure you have everything you need, and more. The beach here was wonderful, clean soft sand and beautiful... More 

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3 Thank mark h
Lincoln, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were returning to Riu Palace Mexico, having stayed previously in 2010, before it was refurbished. We were upgraded this time and the room, which looked out onto the fountains, was fantastic. In addition, it was cleaned to a high standard each day. We ate in the buffet restaurant and this provided a superb range of freshly cooked food at... More 

Helpful?
3 Thank 327hjb
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???L. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $260 - $594 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Hotel Style:
#15 Top resorts Hotel in Playa del Carmen
#18 Spa Hotel in Playa del Carmen
#21 Luxury Hotel in Playa del Carmen
#21 On the Beach Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#32 Romantic Hotel in Playa del Carmen
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