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Avenida Xaman-Ha, Manzana 3, Lote 4 Condominio Playacar, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
19 people are viewing this hotel
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Room & Suite (1394)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Mexico
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#57 of 296 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
The 24-hour All Inclusive Hotel Riu Palace Mexico opens all year round, located on the Playa del Carmen beach, on the Playacar residential estate, along with the Hotel Riu Palace Riviera Maya, Riu Playacar, Riu Yucatan and the ClubHotel Riu Tequila. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Cancun Airport CUN (55 km) and Playa del Carmen (2 km) and invites you to explore the area. The hotel has 434 comfortably furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get fit in the gym or on the tennis courts. 4 outdoor pools, 1 children's pool. Day and evening entertainment, as well as Pacha discotheque. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Japanese, Mexican and Italian, Krystal Fusion restaurants, Steakhouse, as well as 5 bars.
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Room & Suite (1,394)1,394
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
Ironing service
Show more
Room features
Housekeeping
Private balcony
Room service
Safe
Laptop safe
Wake-up service / alarm clock
Flatscreen TV
Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
50Car recommended
Grade: 50 out of 100
19Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
6959Reviews1247Q+A100Room tips
Traveler rating
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Popular mentions
jomary wrote a review May 12
Xcaret, Mexico48 contributions
This was our 6th time to this property. We were blown away yet again. They are doing an excellent job with covid going on. They grounds are spotless, the staff is extremely friendly. The food was abundant and always available. The Steakhouse is our favorite. The lobster is amazing. All the restaurants are good, you can't make a bad choice. One thing we really did miss is the alcohol dispensers in the room. Hoping that returns after covid. We would like to commend the following staff. Pablo was pure joy to he around. He is very engaging and up beat. He truly added so much to our vacation. He has very good rapport with the guests. We also want to commend Gigi, Ariel, Anna and the pregnant lady at breakfast and lunch, sorry forgot her name. All the lobby bar staff were amazing as well. We did not have a SINGLE complaint with any staff at this resort, which is incredible. We have recommended this to many people and look forward to our next visit!
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Date of stay: April 2021Trip type: Traveled with family
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Dan S wrote a review May 9
Bettendorf, Iowa8 contributions9 helpful votes
We have been visiting the RIU Palace Mexico for many years. There are many places to travel in Mexico but we always return to the RIU as the staff is extremely accommodating, the facilities are great and the food is exceptional. We have visited many places around the world and this RIU is undoubtedly one of the greatest places to sit back, relax and fully enjoy yourself.
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Review collected in partnership with riu.com
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
2 Helpful votes
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Aly R wrote a review May 2
Westchester County, NY43 contributions22 helpful votes
I’ve been to Mexico seven times, always staying at an all inclusive resort. After an extremely rough and stressful April, I decided to book a solo trip and chose this resort for some R&R based on the reviews. I was looking forward to 24 hour room service and breakfast in bed, however there is NO ROOM SERVICE due to Covid? Is it not safer to eat alone? room service was one of the major deciding factors in choosing a hotel, so I was disappointed to say the least. Hotel is practically empty. Several restaurants and bars are closed on different days. The food and drinks were not enjoyable. The drinks were made with sugary, fake mixes. The food selection was limited if you don’t eat seafood or pork. Under items were often empty and not re-filled quickly enough. Wait staff is friendly, but front desk staff was not able to assist me with most of my requests. I arrived early and was able to check into my room early, which was great. My room was outdated. My TV is very fuzzy and has lines through it. The safe battery was dead. My refrigerator was warm, but it got cold as the day progressed so they must’ve just turned it on. My charger kept falling out of every single outlet in the room. I guess they are old and loose. There’s no blanket or covering on the bed. The room was on the ground floor and smelled like mold, as was a complaint I read about in other reviews. You would think with so much vacancy they would put me in a better room. I booked a energy healing massage. What I received was a hard, rough and fast rub for $160. I specifically told the woman not to touch my head, as I did not want oil in my hair that I just had styled. She proceeded to oil my entire face and head. I have stayed next-door at the Wyndham Viva Maya, which is less expensive, but has better rooms, amenities, better food by far and better entertainment. I decided to try this place based on better reviews. I’m definitely disappointed and would never stay here again. So much for R&R!
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Date of stay: May 2021Trip type: Traveled solo
1 Helpful vote
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Mexico
Responded 1 week ago
Dear Aly, Thank you for sharing your recent experience with us. Firstly, we sense your frustration, and would like to extend our sincere apologies for the ongoing issues you faced throughout your stay. On our website, and anywhere you can book our hotel we do indicate that in order to meet each country’s hygiene requirements, there may be some changes to each hotel’s services or facilities and amenities that differ from what is described. Please accept our sincerest apologies for the ongoing restrictions. We can only imagine the frustration this may have caused making your experience not what we are known for nor what you expect from us. At the same time, we hope you can understand that all the changes that may occur are only to ensure our guest´s and employee´s wellbeing and peace of mind, which especially now is our number one priority. This is certainly not the experience that we expect our guests to have, and we assure you this is not up to our usual standards. It is genuinely important to us that every guest leaves us with a great memory. Your feedback has been addressed with our management team who are actively monitoring the quality to ensure that your experiences are not repeated in the future. Thank you again for sharing your thoughts. We look forward to improving in the mentioned areas, and hope we can have a chance to make your next stay more memorable for you. Kind regards, Hotel Riu Palace Mexico Online Reputation Manager
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Easy1 wrote a review Apr 2021
15 contributions15 helpful votes
The hotel is hit and miss. Especially when it came to the food. Breakfast and lunch buffets were very mediocre. No other choices. Wish there was more options. The dinner in the alacart restaurants were better. Entertainment was fine. The beach was very nice and the pools were nice and warm. The employees did a nice job and the grounds were kept up. The rooms were nice but you can hear all the noise.
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Date of stay: April 2021Trip type: Traveled as a couple
2 Helpful votes
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Mexico
Responded 1 week ago
Dear Guest, Thank you very much for sharing your feedback about your recent stay. We are glad to hear your compliments on our friendly staff, and the entertainment. At our main buffet and theme restaurants we are offering a great range of food options. Our apologies if you did not feel we met your expectations. The reduction in the variety of gastronomy is part of the precautions implemented in our Covid19 protocols. Please accept our sincere apologies. All implemented safety measures are based on safeguard the health of all our guests and employees. We will share your message appropriately with our Chef team. We truly hope for another opportunity to provide you with a better stay in the future. Respectfully, Hotel Riu Palace Mexico Online Reputation Manager
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nyliberated wrote a review Apr 2021
41 contributions27 helpful votes
I have been traveling to this resort since 2012. It has been more than beautiful every time with amazing employees. As a travel agency owner, I have done weddings and group travel to this resort. I came with a client to present the resort to them. Imaging checking in and asking to upgrade your room to be told nothing was available. After asking again for the best upgrade available, I was told a price and told the room was not ready. Fine , no problem since I had time to walk client around property. Front desk staff was non Chalant and came to find out room was already ready. Next, room was very dingy. Grout was terrible. Shower water backed up constantly and room was only serviced once for a three night trip. Woke up to two huge cockroaches in room. Unacceptable. Restaurants were open from 630 to 9 pm for dinner. Are you serious? 2 1/2 hours to eat dinner. Breakfast and lunch were buffet and outdoors. Birds flying and landing everywhere . Walking around food and picking up food that’s not covered. Cold food was not properly placed. Covid testing: Requested reservation when arrived. Never heard back until I had to follow up twice. Appt given the day before return travel. As a travel agency owner who has visited thousand of properties, I cannot recommend RIU resort. When you make a complaint, you receive a generic response.
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Date of stay: April 2021Trip type: Traveled on business
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Mexico
Responded 1 week ago
Dear Guest, Thank you for your review and for staying with us at Hotel Riu Palace Mexico once again. We appreciate your loyalty to our resort. You might know, our goal is to have each and every guest leave satisfied, and we regret your experience was less than desired with your most recent visit. The issues you have described are not typical and we can assure you we will be following up with the appropriate hotel teams to provide better service in the future and ensure another guest does not feel the way that you did during your stay. While we know this does not help your experience, we hope you will accept our apologies. Hopefully we will have the opportunity to turn this around and have another chance to serve you. Kind Regards Hotel Riu Palace Mexico Online Reputation Manager
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PRICE RANGE
$200 - $451 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace mexico hotel, riu palace mexico playa del carmen, riu palace playa del carmen, rui palace mexico, riu palace mayan riviera, riu playa del carmen, mexico palace riu, riu mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
434
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Frequently Asked Questions about Hotel Riu Palace Mexico
Which popular attractions are close to Hotel Riu Palace Mexico?
Nearby attractions include Plaza Playacar (0.2 miles), Playacar Center Shopping Mall (0.2 miles), and Dalemdar (0.2 miles).
What are some of the property amenities at Hotel Riu Palace Mexico?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Mexico?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Mexico?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Mexico?
Conveniently located restaurants include Perché No Restaurante Pizzería, Il Piemonte, and Buenerrimo.
Are there opportunities to exercise at Hotel Riu Palace Mexico?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hotel Riu Palace Mexico offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Riu Palace Mexico?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Riu Palace Mexico?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (1.2 miles).
Does Hotel Riu Palace Mexico have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Mexico accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.