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Hotel Riu Palace Mexico

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4,840 Reviews from our TripAdvisor Community

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Showing 3,540: English reviews
Ashington, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Returned home on 23rd September after a fantastic two week stay, holiday blues are an understatement. Antonio greeted us at check in and was very informative and helpful. Nice cool drink offered, with tequila if desired. My husband enjoyed his first tequila at check in. Had e mailed the hotel to request a room with a privacy curtain as we... More 

Helpful?
Thank Mandy M
england
Level Contributor
62 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
5 of 5 stars Reviewed yesterday NEW

Travelled with another couple and had excellent holiday from start to finish Have stayed at few other Riu Palace Hotels and enjoyed them so had high expectations for this resort and have to say Rui Palace Mexico exceeded our expectations We had excellent service from all staff . Great room on 1st floor .Beautiful beach and sea .We were always... More 

Helpful?
Thank karenandbecs
Chelmsford, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Me and my girlfriend have just returned from a lovely 10day holiday to Riu Palace Mexico and i just wanted to say what a lovely time we had. If your looking for Paradise with great food and great staff this is the place for you! We was a bit worried about the time we were going as it was the... More 

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Thank tommy2015tommy2015
Liverpool, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here for 2 weeks in augest with my partner . The service we received here during our stay is definitely the best we have ever had on our travels, every single member of staff goes out of their way to make sure you have everything you need, and more. The beach here was wonderful, clean soft sand and beautiful... More 

Helpful?
1 Thank mark h
Lincoln, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

We were returning to Riu Palace Mexico, having stayed previously in 2010, before it was refurbished. We were upgraded this time and the room, which looked out onto the fountains, was fantastic. In addition, it was cleaned to a high standard each day. We ate in the buffet restaurant and this provided a superb range of freshly cooked food at... More 

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1 Thank 327hjb
Bournemouth, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have just returned from another glorious fortnight in the Palace which in my opinion is by far the best hotel in this area. Parts of the hotel are getting a bit tired and the bathrooms need refurbishing as they are getting quite dated - however this pales into the background by the magnificent service you receive at the hotel.... More 

Helpful?
3 Thank dmk321
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

I am so bad, we stayed here in May 2013 so 3 years ago but only just got an account and have to start by saying how amazing this place is! We stayed after the refurb and absolutely loved the purple decor. It really made it feel like a modern palace and sets it apart. The staff are so lovely,... More 

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1 Thank JessJoscelyne
Edmonton, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Just spent 5-nights at the RIU Palace Mexico and I can truly say is was absolutely OUTSTANDING!!! The hotel it's self is beautiful, but it's the staff that make this hotel wonderful. First Class all the way from the front desk personnel to the waiters and waitress to the entertainment staff. Everyone went out of their way to make you... More 

Helpful?
7 Thank AlbertaNick
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed here September 9th through 19th. The food and drinks are top notch. Staff are excellent and never say no to any request you ask. Room was nice but a little damp do to being near the beach.Had ocean and pool view. The director Michael from Spain was nice and friendly.Some of the staff I remember that made are stay... More 

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6 Thank Michael J
Thornton Cleveleys, United Kingdom
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Loved it so much the 1st time we've just finished our second visit and will be back. No cockroaches to be seen as some previous reviews. Food as usual very good and choices plentiful. If you can't find something to eat here I'd seriously worry about your eating habits/ diet. Staff wonderful can't do enough for you. Shout out to... More 

Helpful?
8 Thank Bigmanlittlewoman
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???L. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $264 - $643 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Hotel Style:
#15 Top resorts Hotel in Playa del Carmen
#19 Spa Hotel in Playa del Carmen
#20 On the Beach Hotel in Playa del Carmen
#20 Luxury Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#32 Romantic Hotel in Playa del Carmen
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