We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Riu Palace Mexico

Travelers' Choice award winner
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Expert photos
Hotel Riu Palace Mexico
View Map
Add Photo Write a Review

4,830 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 3,535: English reviews
Bournemouth, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

We have just returned from another glorious fortnight in the Palace which in my opinion is by far the best hotel in this area. Parts of the hotel are getting a bit tired and the bathrooms need refurbishing as they are getting quite dated - however this pales into the background by the magnificent service you receive at the hotel.... More 

Helpful?
Thank dmk321
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

I am so bad, we stayed here in May 2013 so 3 years ago but only just got an account and have to start by saying how amazing this place is! We stayed after the refurb and absolutely loved the purple decor. It really made it feel like a modern palace and sets it apart. The staff are so lovely,... More 

Helpful?
1 Thank JessJoscelyne
Edmonton, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Just spent 5-nights at the RIU Palace Mexico and I can truly say is was absolutely OUTSTANDING!!! The hotel it's self is beautiful, but it's the staff that make this hotel wonderful. First Class all the way from the front desk personnel to the waiters and waitress to the entertainment staff. Everyone went out of their way to make you... More 

Helpful?
6 Thank AlbertaNick
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed here September 9th through 19th. The food and drinks are top notch. Staff are excellent and never say no to any request you ask. Room was nice but a little damp do to being near the beach.Had ocean and pool view. The director Michael from Spain was nice and friendly.Some of the staff I remember that made are stay... More 

Helpful?
5 Thank Michael J
Thornton Cleveleys, United Kingdom
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Loved it so much the 1st time we've just finished our second visit and will be back. No cockroaches to be seen as some previous reviews. Food as usual very good and choices plentiful. If you can't find something to eat here I'd seriously worry about your eating habits/ diet. Staff wonderful can't do enough for you. Shout out to... More 

Helpful?
7 Thank Bigmanlittlewoman
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Service was unbelievable. Activities with the resorts activity people made our trip. David with the fitness was awesome Louis from Montreal was a real pleasure to part of his activities and the tour of the gardens. Service staff with Angel and Joel for breakfast and Yamyr. We're great Awesome vacation stop Staff were like family. We will be back !!!!

Helpful?
3 Thank Edward D
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

This is our 6th or 7th time to this resort. Our service is always top notch. Food and beverage is amazing. Rooms are clean and elegant. We have gotten to know the staff. Always a pleasure to visit them. David, Enrique, Luis, Mario, Osvaldo, Maarie, and all the staff are incredible.

Helpful?
1 Thank Justin R
Goodyear, Arizona
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My family and I stayed here in July. The food was great, great pool, awesome beach. The only downfall was the cockroaches in our room. We had to beg for another room, only to find that one had roaches too. Maybe it is just something you deal with in Mexico, but it was disgusting get up at night to go... More 

Helpful?
2 Thank dschuerkamp
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Mexico, responded to this review

Dear guest, Thank you very much for taking the time to write a comment about your stay at our resort. We appreciate the opportunity to respond. Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can invade our facilities. We work hard to keep them under control, since... More 

1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

WOW!!! Everything positive that has been written about this hotel is 100% true. Our first time in Mexico and,due to our experience at the Rui Palace Mexico, it won't be our last. Yes we had some minor issues, mainly with our key card, but as soon as we raised them with reception they were sorted. The resort is beautiful, the... More 

Helpful?
6 Thank Mary S
Hampshire
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Well you certainly get what you pay for here! We booked this holiday for our honeymoon a few months ago. On arrival we were greeted with smiles and cocktails! Check in was pain free and our bags were taken up to our room. Unfortunately for us there was a cock up on our room and we were given a twin... More 

Helpful?
6 Thank SmoothOperator19
Questions? Get answers from hotel staff and past guests. Ask a question

6,644 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (6114)
Viewed
Room/Suite (630)
Viewed
Hotel & Grounds (1395)
Viewed
Pool/Beach Area (1037)
Viewed
Dining (589)
Viewed
Family/Play Areas (62)
Viewed
Bathroom (83)
Viewed
View from Room (153)
Viewed
Business Center/Function Rooms (14)
Viewed
Other (2151)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (478)
Viewed
Amenities (10)
Viewed
Beach (37)
Viewed
Jacuzzi Suite (74)
Viewed
Pool (31)
Viewed
Dining (44)
Viewed
Standard Room (55)
Viewed
Suite (81)
Viewed
The Hotel (146)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (52)
Viewed
Hotel & Grounds (11)
Viewed
Room/Suite (3)
Viewed
Dining (8)
Viewed
Pool/Beach Area (8)
Viewed
Other (22)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Playa del Carmen hotels
0.5 mi away
Hotel Riu Palace Riviera Maya
Hotel Riu Palace Riviera Maya
#38 of 210 in Playa del Carmen
4.5 of 5 stars 4,834 reviews
0.2 mi away
Royal Hideaway Playacar
Royal Hideaway Playacar
#18 of 210 in Playa del Carmen
4.5 of 5 stars 3,589 reviews
0.2 mi away
Hotel Riu Playacar
Hotel Riu Playacar
#52 of 210 in Playa del Carmen
4.0 of 5 stars 4,120 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Iberostar Quetzal Playacar
Iberostar Quetzal Playacar
#40 of 210 in Playa del Carmen
4.5 of 5 stars 4,054 reviews
0.3 mi away
Iberostar Tucan Hotel
Iberostar Tucan Hotel
#41 of 210 in Playa del Carmen
4.5 of 5 stars 5,885 reviews
0.3 mi away
Hotel Riu Yucatan
Hotel Riu Yucatan
#60 of 210 in Playa del Carmen
4.0 of 5 stars 4,962 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???L. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $262 - $653 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Jetsetter and Hotwire so you can book your Hotel Riu Palace Mexico reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Hotel Style:
#15 Top resorts Hotel in Playa del Carmen
#19 Spa Hotel in Playa del Carmen
#20 On the Beach Hotel in Playa del Carmen
#20 Luxury Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#32 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay