Contributor
5 reviews
4 hotel reviews
9 helpful votes
We have just returned from another glorious fortnight in the Palace which in my opinion is by far the best hotel in this area. Parts of the hotel are getting a bit tired and the bathrooms need refurbishing as they are getting quite dated - however this pales into the background by the magnificent service you receive at the hotel....
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Thank dmk321
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Contributor
4 reviews
3 hotel reviews
1 helpful vote
I am so bad, we stayed here in May 2013 so 3 years ago but only just got an account and have to start by saying how amazing this place is! We stayed after the refurb and absolutely loved the purple decor. It really made it feel like a modern palace and sets it apart. The staff are so lovely,...
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1
Thank JessJoscelyne
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Contributor
6 reviews
4 hotel reviews
9 helpful votes
Just spent 5-nights at the RIU Palace Mexico and I can truly say is was absolutely OUTSTANDING!!! The hotel it's self is beautiful, but it's the staff that make this hotel wonderful. First Class all the way from the front desk personnel to the waiters and waitress to the entertainment staff. Everyone went out of their way to make you...
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6
Thank AlbertaNick
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Contributor
3 reviews
10 helpful votes
Stayed here September 9th through 19th. The food and drinks are top notch. Staff are excellent and never say no to any request you ask. Room was nice but a little damp do to being near the beach.Had ocean and pool view. The director Michael from Spain was nice and friendly.Some of the staff I remember that made are stay...
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5
Thank Michael J
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Contributor
32 reviews
10 hotel reviews
31 helpful votes
Loved it so much the 1st time we've just finished our second visit and will be back. No cockroaches to be seen as some previous reviews. Food as usual very good and choices plentiful. If you can't find something to eat here I'd seriously worry about your eating habits/ diet. Staff wonderful can't do enough for you. Shout out to...
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7
Thank Bigmanlittlewoman
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Reviewed September 17, 2015
1 review
3 helpful votes
Service was unbelievable. Activities with the resorts activity people made our trip. David with the fitness was awesome Louis from Montreal was a real pleasure to part of his activities and the tour of the gardens. Service staff with Angel and Joel for breakfast and Yamyr. We're great Awesome vacation stop Staff were like family. We will be back !!!!
3
Thank Edward D
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2 reviews
1 helpful vote
This is our 6th or 7th time to this resort. Our service is always top notch. Food and beverage is amazing. Rooms are clean and elegant. We have gotten to know the staff. Always a pleasure to visit them. David, Enrique, Luis, Mario, Osvaldo, Maarie, and all the staff are incredible.
1
Thank Justin R
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1 review
2 helpful votes
My family and I stayed here in July. The food was great, great pool, awesome beach. The only downfall was the cockroaches in our room. We had to beg for another room, only to find that one had roaches too. Maybe it is just something you deal with in Mexico, but it was disgusting get up at night to go...
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2
Thank dschuerkamp
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Dear guest,
Thank you very much for taking the time to write a comment about your stay at our resort. We appreciate the opportunity to respond.
Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can invade our facilities. We work hard to keep them under control, since...
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1 review
6 helpful votes
WOW!!! Everything positive that has been written about this hotel is 100% true.
Our first time in Mexico and,due to our experience at the Rui Palace Mexico, it won't be our last.
Yes we had some minor issues, mainly with our key card, but as soon as we raised them with reception they were sorted. The resort is beautiful, the...
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6
Thank Mary S
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Contributor
6 reviews
3 hotel reviews
8 helpful votes
Well you certainly get what you pay for here! We booked this holiday for our honeymoon a few months ago. On arrival we were greeted with smiles and cocktails! Check in was pain free and our bags were taken up to our room. Unfortunately for us there was a cock up on our room and we were given a twin...
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6
Thank SmoothOperator19
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Updating Map... |
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Free High Speed Internet ( WiFi )
Pool
Room Service
Fitness Center with Gym / Workout Room
Free Parking
Restaurant
Beachfront
Bar/Lounge
Free Breakfast
Spa
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See all questions (364)
“Courtyard rooms are good but so busy being entertained only really sleep in them anyway so not necessary to pay extra”
dmk321, yesterday
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“I stayed in a beachfront room with no complaints other than cock roach infested.”
dschuerkamp, 5 days ago
| Read review 
“Ask for rooms on ground level or first floor near the pool.”
961virginial, 1 week ago
| Read review 
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