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Hotel Riu Palace Mexico

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4,758 Reviews from our TripAdvisor Community

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Showing 3,491: English reviews
Devizes, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed today NEW via mobile

Right from the start we were wowed with the friendly welcome, staff were magnificent always saying hello and anything they could do for you? Restaurant quality and choice of food was excellent, rooms spotless and beach front location great. We had a problem with food labelling clarity due to my daughters nut allergy and the manager and chef took our... More 

Helpful?
Thank casey492015
Wollongong, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I stayed here with my daughter for 6 nights at the end of September 2015. It was our second Riu resort and we both loved it. It was modern and well laid out with two long arms reaching down to the beach where all the rooms are. Around the main lobby were the restaurants and facilities. The pools were down... More 

Helpful?
1 Thank WizardDad
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

We spent a week at the Riu Palace Mexico (not to be confused with the other four Riu Palace properties nearby!). Our mistake was coming south in August, as the heat and humidity were unbearable; that said, the buildings were air conditioned and there was no shortage of cold drinks. The all-inclusive package was great for us, as we didn't... More 

Helpful?
1 Thank Cynthia N
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

How amazing was the scenery for my wedding at the riu palace mexico service wedding organiser and staff were amazing. Had the most amazing holiday and honeymoon would definitely recommend to anybody if u want luxury style and excellent food choices then this hotel is a must to visit. The town playacar del carmen hav grown since my last visit... More 

Helpful?
6 Thank paula m
Level Contributor
21 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW via mobile

Have visited several Riu properties and this was is a bit disappointing. No ocean views from room, swim up bar is small and becomes pretty dirty by day end, restaurants at the property hard to get in to, TV reception was fuzzy and small bugs in room; however, staff was super friendly and accommodating.

Helpful?
Thank Angie S
edinburgh
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Absolutly loved it,From the moment we arrived mon8th aug till mon22aug everything was fantastic the staff well just the best.Everybody from cleaners/gardners said ola always smiling nothing any trouble ,beers a plenty food loads to choose from liked the stakehouse and italian but the best was the krystal.Never got bored check out the sister hotels good for a wee change... More 

Helpful?
8 Thank scottie74
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

The hotel staff are truly amazing. They are always pleasant friendly and can never do enough for guests. Rooms are very comfortable and when we return are cleaned and immaculate as it was on the first day. This is day 9 of 14. Food has been fantastic. Great buffet restaurants offering a huge variety of food everyday. Gala night had... More 

Helpful?
8 Thank Morag C
London, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Haven't written a review for a few years but I have been here a week now and was compelled to put finger to tablet which reminds me to tell you it has wifi throughout the hotel all the way to the pools!! I haven't made it to the bar yet because you get waiters serving everywhere even in the pool!!!... More 

Helpful?
9 Thank Luccio-d
Derby, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Traveled as a couple August 2016 on the Dreamliner. Had an excellent flight having booked 'seats with extra space' and situated by the exit doors, which were well worth the small extra cost and better than seats with 'extra legroom'.The transfer from airport to hotel took just under an hour. The hotel has a bright, grand entrance with air-conditioning where... More 

Helpful?
13 Thank travel-in-style-12
NYC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Overall we had a good stay at the Riu. My significant other and I were invited to a wedding on the Riu property, which dictated our decision to stay at the hotel. It proved advantageous in terms of everything being in one spot / coordinating activities with friends and family / having a central hub at the pool and beach.... More 

Helpful?
1 Thank Melanie G
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Mexico, responded to this review

Dear guest, Thank you very much for visiting our resort as a part of a wedding party. For us every comment is helpful in improving the hotel’s services and for ongoing and future staff training. We are sorry to read that you did not agree with the opening times of our pools and the restaurants. Since our resort is a... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???L. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $251 - $702 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Hotel Style:
#15 Top resorts Hotel in Playa del Carmen
#19 Spa Hotel in Playa del Carmen
#20 On the Beach Hotel in Playa del Carmen
#20 Luxury Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#32 Romantic Hotel in Playa del Carmen
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