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Hotel Riu Palace Mexico

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5,005 Reviews from our TripAdvisor Community

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Showing 3,620: English reviews
Roseville, California
Reviewed yesterday NEWvia mobile

Another perfect visit! The Palace is such a wonderful place to stay. Staff always go above and beyond (Thank You Abraham, Dora and Esther) to ensure your visit is awesome. The beach is gorgeous and food to die for. Check out La Bodega during the afternoon. It is a delicious, quiet break from the action restaurant serving handmade tortillas. Already...

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4Thank MicheleL56
Birmingham, United Kingdom
Reviewed yesterday NEW

This was our 5th visit to Riu Palace Mexico, our 7th to Mexico and the Playa Del Carmen area. We love the hotel hence why we continue to visit, rooms, cleanliness, location, food, staff are all excellent. There were a couple of things we felt were lacking or not as good as previous years; evening entertainment - this could be...

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3Thank Frankie2310
Falkirk, United Kingdom
Reviewed 3 days ago NEWvia mobile

Had a fabulous time at RIU palace Mexico. Loved the food rooms and service. Staff are so friendly and location is one of the best . Just a short walk to Playa Del Carmen . Drinks service by the pool and o. The beach is fab and the entertainment team work so hard . Would go back in a heartbeat

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9Thank sylvester1983
Norwich, United Kingdom
Reviewed 1 week ago

A welcome smile and a cocktail greeted us after a long flight. Beautiful reception area and the room which we stayed in was spacious and light with plenty of room. On walking around the hotel to check it out, we we're greeted with very friendly staff always saying hello. The grounds are very attractive with pools, fountains and palms. Immaculate...

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14Thank rednipl
A TripAdvisor Member
Maidstone, United Kingdom
Level Contributor
7 reviews
17 helpful votes
Reviewed 1 week ago via mobile

Great Holiday would highly recommend this hotel. Best one we have ever used in RIU group a true gem of a Palace. May seem pricey but it's worth it staff are second to none. Remy in the main bar upstairs is the best bar waiter we have ever met. Food in buffet a true gem top marks. Best beach in...

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10Thank A TripAdvisor Member
Fonthill, Canada
Reviewed 1 week ago via mobile

This place is beautiful, and has one of the best beaches out of anywhere I've ever been in Mexico. All Hhe hammocks between the palm trees on the beach are a nice touch. The service around the pool was amazing! Really fast and very polite and courteous. I couldn't drink my drinks fast enough! The buffet was enormous! Two long...

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8Thank monkeyman25
phoenix, United States
Reviewed 1 week ago

We stayed here for our 10th anniversary and they decorated the room for us with rose petals, had champagne and strawberries set up; it was so sweet. The food in the main dining buffets was above average for buffet style all inclusives. Be sure to check out the other restaurants as the food was higher quality and the service was...

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6Thank Amy S
uk
Reviewed 2 weeks ago

My husband and I stayed at the Riu Palace Mexico in September 2016 On Arrival we were greeted by a wonderfully friendly doorman who guided us to equally friendly and welcoming reception staff this was a great way to start our Holiday, we were given cocktails to welcome us and once the normal checking in was done we were advised...

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12Thank shellw40
Madison, Wisconsin
Reviewed 2 weeks ago

I took my mom for a 4 night mother/daughter vacation during the first week of November. Ambiance was very contemporary. The room was clean and well laid out. Loved the liquor dispenser in the room. The bathroom is open to the whole room (there is a separate small room with toilet for privacy), but I loved that they had a...

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6Thank Jenny M
New York City
Reviewed 2 weeks ago

My wife and I got home yesterday and really miss this place. This was our second all inclusive, and our 2nd RIU - so we're not experts on this - but we do know we LOVED this place. The hotel is in a large private gated-community complex called Playacar - connected to the resort town of Playa Del Carmen. in...

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10Thank Steve_NorthJersey
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???L. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $303 - $465 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Hotel Style:
#15 Top resorts Hotel in Playa del Carmen
#19 Spa Hotel in Playa del Carmen
#21 Luxury Hotel in Playa del Carmen
#21 On the Beach Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#32 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Riu Palace Mexico staff and other travelers.
424 questions
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Questions? Get answers from Hotel Riu Palace Mexico staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We had a first floor room that was fairly quiet.”
 of 5 bubbles rednipl, 1 week ago | Read review
“The ocean view rooms are totally worth it and get you a breeze!”
 of 5 bubbles E3812CWamys, 1 week ago | Read review
“Fountain, Courtyard Rooms have best Views”
 of 5 bubbles shellw40, 2 weeks ago | Read review
“We had a room midway down facing the courtyard. We loved it because we could watch the night entertainment from our balcony.”
 of 5 bubbles Z6752DIjennym, 2 weeks ago | Read review
“Jacuzzi rooms are larger than normal, but you don't need the suite with the jacuzzi on the 2nd floor - though the views are incredible”
 of 5 bubbles Steve_NorthJersey, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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