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    Hotel Riu Palace Mexico

    Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
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    8/7/2017 8/8/2017
    Traveler (7457)
    Pool & Beach (1359)
    Room & Suite (1093)
    Hotel Riu Palace Riviera Maya
    5,463 reviews
    #40 of 209 hotels in Playa del Carmen
     
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    Overview
    • Excellent69%
    • Very good22%
    • Average6%
    • Poor2%
    • Terrible1%
    Travelers talk about
    “palm trees” (353 reviews)
    “la bodega” (124 reviews)
    “don julian” (105 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Beachfront
    Pool
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Tennis Court
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Hotel Riu Palace Mexico
    Special Offer: Your first gift: 500 pts
    Hotel packages
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    Hotel Riu Palace Riviera Maya
    5,463 reviews
    #40 of 209 hotels in Playa del Carmen
     
    Hotel Riu Playacar
    4,905 reviews
    #53 of 209 hotels in Playa del Carmen
     
    Dreams Puerto Aventuras Resort & Spa
    4,599 reviews
    #10 of 17 hotels in Puerto Aventuras
     
    Grand Oasis Tulum
    2,013 reviews
    #18 of 23 hotels in Akumal
     
    Rooms
    Aug 7Aug 8
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (5,504)
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    1 - 5 of 3,906 reviews

    Reviewed yesterday via mobile

    Great holiday and 5* great food lots to choose from and steak restaurants great weather and unlimited alcohol recommended.really fantastic staff no complaints beach is brilliant the sea is lovely and warm clear and you can see the fish ..we loved it

    3  Thank Peter J
    Reviewed yesterday

    I liked the hotel, staff is very friendly and is located at a beautiful beach. The hotel is not crowded so that's a plus. The room was ok, could have been cleaner. The bath had some kind of green slime in the drains so we...More

    2  Thank Sypack
    Reviewed 2 days ago via mobile

    We stayed at this hotel for 2 weeks from July 10th, the weather was 32 degrees everyday and only once had rain for 5 mins of the day. The hotel itself had amazing scenery to look at really beautiful, the staff here were all friendly...More

    7  Thank Chloe H
    Reviewed 5 days ago via mobile

    Just got home this morning from this lovely hotel, travelled with my husband. Room, (purple & pink) was kept clean @ all times, free safe, iron, 4 optics of spirits, fridge full off water, Coke, beer, 7 up, infact every area of the hotel was...More

    19  Thank Carol G
    Reviewed 6 days ago

    Firstly this is a 4 star hotel at best. On arrival we could immediately tell that this hotel had seen better days, from afar it looks very nice indeed but on closer inspection you can see the shabbyness. When we got into the room we...More

    5  Thank Seashore987654321
    Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace MexicoResponded 2 days ago

    Dear guest, Thank you for taking the time to give us such honest and detailed feedback. On the one hand, we apologize for the issues you experienced in your room and for the inconveniences this may have caused you. However, we are pleased to read...More

    Hotel Riu Palace Riviera Maya
    5,463 reviews
    #40 of 209 hotels in Playa del Carmen
     
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    4,905 reviews
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    2,013 reviews
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    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Center with Gym / Workout Room
    • Free Parking
    • Restaurant
    • Beachfront
    • Free Internet
    • Bar/Lounge
    • Breakfast included
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Business Center with Internet Access
    • Laundry Service
    • Concierge
    • Babysitting
    • Banquet Room
    • Conference Facilities
    • Multilingual Staff
    • Things to do
    • Pool
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Tennis Court
    • Bar/Lounge
    • Spa
    Details
    • Price range
    • $240 - $563 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #15 Top resorts Hotel in Playa del Carmen
    • #20 Spa Hotel in Playa del Carmen
    • #23 On the Beach Hotel in Playa del Carmen
    • #23 Luxury Hotel in Playa del Carmen
    • #28 Family Hotel in Playa del Carmen
    • #32 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 434
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, RIU Hotels and Resorts, TravelUp, Hotwire, Cancelon, Cheap Tickets, getaroom.com, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Hotel Riu Palace Mexico reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Riu Palace Mexico Hotel ,
    • Riu Palace Mexico Playa Del Carmen ,
    • Riu Palace Playa Del Carmen ,
    • Riu Palace Mayan Riviera ,
    • Riu Playa Del Carmen ,
    • Mexico Palace Riu ,
    • Riu Mexico ,
    • Rui Palace Mexico ,
    • Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
    Add Photo Photos
    Traveler (7457)
    Pool & Beach (1359)
    Room & Suite (1093)
    Dining (779)
    Hotel & Grounds (4556)
    Bathroom (95)
    Family and Play Areas (69)
    Business Center & Event Rooms (25)
    Nearby
    Sponsored by:
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    NMST
    July 28, 2017|
    Answer
    Response from Stacie2560 | Reviewed this property |
    The buffet is massive w lots of variety
    0
    Votes
    Samantha M
    July 27, 2017|
    Answer
    Response from Parkend2015 |
    Take a day trip to Cozumel, get the ferry from PDC it's a good day out, but to be honest there a lot's of good excursions available! Enjoy
    0
    Votes
    Debbie A
    July 26, 2017|
    AnswerShow all 2 answers
    Response from Debbie G | Reviewed this property |
    First of all Congrats! No reservations needed :) Wherever you eat it's great food, including the buffet! I think the steakhouse is great! enjoy!
    1
    Vote
    Room Tips
    "I had a room in the beginning of the hallway, close to the service elevator... lots of noise."
    Read review
    "Rooms towards the beach end are quieter."
    Read review
    "Top floor court side best but others ok too."
    Read review
    "DO NOT stay in a basement room"
    Read review
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