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Hotel Riu Palace Mexico

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4,745 Reviews from our TripAdvisor Community

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Showing 3,485: English reviews
edinburgh
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed yesterday NEW

Absolutly loved it,From the moment we arrived mon8th aug till mon22aug everything was fantastic the staff well just the best.Everybody from cleaners/gardners said ola always smiling nothing any trouble ,beers a plenty food loads to choose from liked the stakehouse and italian but the best was the krystal.Never got bored check out the sister hotels good for a wee change... More 

Helpful?
Thank scottie74
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

The hotel staff are truly amazing. They are always pleasant friendly and can never do enough for guests. Rooms are very comfortable and when we return are cleaned and immaculate as it was on the first day. This is day 9 of 14. Food has been fantastic. Great buffet restaurants offering a huge variety of food everyday. Gala night had... More 

Helpful?
6 Thank Morag C
London, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Haven't written a review for a few years but I have been here a week now and was compelled to put finger to tablet which reminds me to tell you it has wifi throughout the hotel all the way to the pools!! I haven't made it to the bar yet because you get waiters serving everywhere even in the pool!!!... More 

Helpful?
6 Thank Luccio-d
Derby, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Traveled as a couple August 2016 on the Dreamliner. Had an excellent flight having booked 'seats with extra space' and situated by the exit doors, which were well worth the small extra cost and better than seats with 'extra legroom'.The transfer from airport to hotel took just under an hour. The hotel has a bright, grand entrance with air-conditioning where... More 

Helpful?
8 Thank travel-in-style-12
NYC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Overall we had a good stay at the Riu. My significant other and I were invited to a wedding on the Riu property, which dictated our decision to stay at the hotel. It proved advantageous in terms of everything being in one spot / coordinating activities with friends and family / having a central hub at the pool and beach.... More 

Helpful?
1 Thank Melanie G
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Mexico, responded to this review

Dear guest, Thank you very much for visiting our resort as a part of a wedding party. For us every comment is helpful in improving the hotel’s services and for ongoing and future staff training. We are sorry to read that you did not agree with the opening times of our pools and the restaurants. Since our resort is a... More 

cumbria
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This was our last family holiday both my daughters now 18 and 21 surely dont want to come again with mam and dad. We looked hard at this hotel long before booking and we were not disappointed. Check in was smooth fast and professional nice cold drink and the hotel explained to us. we emailed and asked for rooms next... More 

Helpful?
13 Thank pelicanosCumbria
Luxembourg
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I just spent 2 weeks in this absolutely wonderful hotel, which truly leaves nothing to be desired. The service is impeccable, the beach is amazing and the whole premises are very well maintained and exceptionally clean. The restaurants are very good, but the evening buffet is a gourmet dream. Between molecular cuisine, porco iberico and grilled lobster (to just name... More 

Helpful?
4 Thank Zyndell
seattle
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the first time we've traveled with a baby (7 months old) in tow. (Taveled February 2015) Check-in: timely, with drinks. :) Rooms: very clean. Noise: On our first night, it felt like we were staying next to a frat house with the loud booming music. It was SO LOUD!!!!! and, it lasted until midnight. This was a Wednesday... More 

Helpful?
2 Thank lisadaisy
Nashville, Tennessee
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This resort is absolutely beautiful. Our room was clean and spacious. There were a few things that needed to be fixed. The staff was more than willing to accommodate us. Everyone was pleasant and welcoming. Mario, one of the entertainers, is a true gem. The food was average, but good. The drinks were fantastic! A great time was had by... More 

Helpful?
6 Thank LaShanda E
Dunfermline, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This is the second time we have stayed at this Riu palace hotel and it was just as perfect as the first time. It's about a 40mins from Cancun airport and right next to Playa del Carmen which has a large bus teminal and ferry port so ideal if you like to explore on your own. There's also plenty shops... More 

Helpful?
11 Thank Eunice S
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???L. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $251 - $666 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Hotel Style:
#15 Top resorts Hotel in Playa del Carmen
#19 Spa Hotel in Playa del Carmen
#19 Luxury Hotel in Playa del Carmen
#20 On the Beach Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#32 Romantic Hotel in Playa del Carmen
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