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Avenida Xaman-Ha, Manzana 3, Lote 4 Condominio Playacar, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (9617)
Room & Suite (1382)
Videos (1)
Certificate of Excellence
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Mexico
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#43 of 260 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Certificate of Excellence
The 24-hour All Inclusive Hotel Riu Palace Mexico opens all year round, located on the Playa del Carmen beach, on the Playacar residential estate, along with the Hotel Riu Palace Riviera Maya, Riu Playacar, Riu Yucatan and the ClubHotel Riu Tequila. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Cancun Airport CUN (55 km) and Playa del Carmen (2 km) and invites you to explore the area. The hotel has 434 comfortably furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get fit in the gym or on the tennis courts. 4 outdoor pools, 1 children's pool. Day and evening entertainment, as well as Pacha discotheque. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Japanese, Mexican and Italian, Krystal Fusion restaurants, Steakhouse, as well as 5 bars.
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Room & Suite (1,382)1,382
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun umbrellas
Laundry service
Ironing service
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Room features
Housekeeping
Private balcony
Room service
Safe
Laptop safe
Flatscreen TV
Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
Spanish

Location

Full view
47Car recommended
Grade: 47 out of 100
16Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
6,871Reviews1,202Q+A100Room tips
Traveler rating
  • 4,676
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  • 116
Time of year
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Popular mentions
Paul G wrote a review May 2020
Newcastle upon Tyne, United Kingdom29 contributions10 helpful votes
Go for room 1047. It's awesome. And don't forget to go on the balcony pre sunrise - the birdsong is to die for. The hotel in general is spectacular, although the ahem, entertainment is dubious at best. The only "beasties" we saw were giant ants, but these were outside our block on the footpath and did no-one any harm.
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Date of stay: June 2019Trip type: Traveled as a couple
1 Helpful vote
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Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Mexico
Responded May 19, 2020
Dear Paul G, Many thanks for sharing your five-star review with us! We are happy to read that you liked your room and the wildlife that surrounds our hotel. We take careful note of your comments and look forward with excitement to welcoming you very soon at any of our paradisiacal destinations, stay safe meanwhile! With our best wishes we remain, Hotel Riu Palace Mexico Online Reputation Manager
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richard9 wrote a review Apr 2020
Cornwall, United Kingdom1 contribution2 helpful votes
Fantastic hotel although we were absolutely gutted after 2 days they shut all the special restaurants. I appreciate numbers were down because of the virus but ah hang on what about the ones that were still there! Still paid the same, this could of been 10/10 but not now.
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Review collected in partnership with riu.com
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
2 Helpful votes
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Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Mexico
Responded Apr 28, 2020
Dear richardhelleur, Thank you very much for your words. While we are glad that overall you liked our fantastic hotel, we apologize for any inconveniences this situation may have caused you. We hope you can understand that all hygiene and contingency actions are taken to safeguard your health and guarantee your well-being as well as our employee’s while you are in our hotels, at the same time that we comply with the laws and extraordinary measures issued by the administration. We have taken careful note of your comments and hope to welcome you back someday under other circumstances, stay safe meanwhile! With our best wishes we remain, Hotel Riu Palace Mexico Online Reputation Manager
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Peter O wrote a review Apr 2020
Budapest34 contributions69 helpful votes
Once again back there. Have tried quite a number of other ones, but this goes on being the best one for us, the place where we really feel almost at home. One of the most important point for the enjoyable stay is that during a holiday one definitely does not want to cope with problems. However, wherever you are, problems may crop up, and here it is really certain that in case of need the help is ready and quick. The front desk – or reception – has nice staff, always available and ready to help, and so is, if necessary, also the management. A most remarkable and high value feature of the place is the friendliness of the personnel. Wherever one meets anyone from the top management to the waiters, barmen, those who clean the apartments and the whole place, the black-cad workers, gardeners and repairmen, everyone is friendly, ready to give a greeting, a smile, and help if asked for. A large part of the personnel are Maya - very nice, pleasant, likeable people. Another requirement of utmost importance: the whole place is kept always impeccably clean. Suites are really correct – even if on the compact side. If you can afford it, chose one giving onto the courtyard between the wings of the U-shaped building: the wiew is charming day and night. Cleaning of the suite is good and daily, the beds always clean, the shower cabin nice large. A crazy feature of some RIU hotels, and also here, that the room and the part containing the wash-basins are not really separated – toilet and shower cabin of course, are! -, and in part of the suites not even visually. If you want some privacy there, ask for a room where a curtain performs the optical separation. Some madness of the RIU’s inner design of some hotels, here as well is that there is a difference in level between the part of the room where the beds are and where the table and the sofa, so that one has to go down on steps. The steps are built so into the floor that if one goes around the bed, the steps form a pit in the walkway, invisibly black in the night, and it is easy to fall down on them. In night I put a large suitcase on them so as to block the way into such a mishap. Air conditioning set, because of some higher regulation, so that the maximum cannot be higher than 23 Celsius grade. Fighted them for 25 C., but in vain. Thus getting in from the outside heat often feels not really comfortable. A small piece of advice: bring along air-refreshener, because the ventillation system of the toilet is poor. Food. In the all-inclusive catering, the food is really plentiful, its quality mostly good enough, sometimes excellent. The main restaurant is self-service with nice, helpful people at the food-counters, and courteous waiters. In the theme restaurants there is table service, choice is not really wide and always the same, quality very good. Unlike years before, there is no registration for the theme restaurants: if there is free table, you may just have it. WiFi is good but some may find hard to log in. The reception helps really kindly. Sunbeds in the pool area are plenty. However, they replaced the former ones, and now it is up to one’s requirements or physical conditions, how comfortable they feel. Their fabric is thin and tight, somewhat hard, and in two parts with a gap towards one’s hip – it may be a good idea to use some inflatable cushion to cover the gap and thus make it more comfortable. The entertainment programme – well, this is up to one’s taste. Those who would prefer to enjoy local culture, will mostly be disappointed. In the bar there is live piano music almost every evening, but almost always flat international consumer products are played. Mostly so are the music performances in the theatres as well. However, once a week there is a magnificent group, the Los Mariachis, performing real Mexican music and songs. We had the misfortune to be there when the wordwide CoVid problem flared up and, due to it, the number of the guest went down. The operation of the Hotel came therefore to a forced halt, but we heard that towards May they plan to restart it.
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Date of stay: March 2020
Cleanliness
Service
Sleep Quality
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Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Mexico
Responded Apr 3, 2020
Dear Peter O, Many thanks for your five-star review and for staying with us once again. We are happy to read that you enjoyed the service provided by our helpful and friendly staff and the general cleanliness. We take note of your comments and really hope we will have the chance to welcome you back under other circumstances for another memorable experience! With our best wishes we remain, Hotel Riu Palace Mexico Online Reputation Manager
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Companion619976 wrote a review Mar 2020
1 contribution
We actually travelled here in 2018 but didn’t get round to the review. We love this hotel having been twice now! This place has got everything from great choice of good food ; (the buffet is amazing and the themed restaurants superb!) great location on a beautiful white sandy beach and great service! We would not hesitate in recommending this hotel for a fantastic holiday.
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Date of stay: June 2019
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Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Mexico
Responded Apr 28, 2020
Dear Companion619976, Thank you very much for your flattering words and for your loyalty. We are delighted that you enjoyed the excellent choice of food, our location right on the beach and the great service provided by our staff. Our enthusiastic team cannot wait to share with you another wonderful experience! With our best wishes we remain, Hotel Riu Palace Mexico Online Reputation Manager
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steve wrote a review Mar 2020
8 contributions2 helpful votes
+1
Visited here on the 16th March, first impressions from outside are just WOW, when inside it gets even better, it is beautiful from start to finish, pools are lovely and the beach is to die for, the staff are utterly amazing, so friendly and helpful and the food was outstanding, we tried the Mexican and I had a whole octopus and the steak restaurant twice because it was so good, best fillet steak I’ve had !! You can go over to the other 5 star RUIs locally which are a bit busier in the evening and the hotel next door has monkeys in the trees. Yoga every day was outstanding and there’s always something going on.....Was very sad to be the last guests to leave before they shut the hotel down for a few months due to the virus.....will definitely return here as it’s just absolutely beautiful
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Date of stay: March 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Mexico
Responded Apr 27, 2020
Dear 782stevee, Many thanks for such an excellent review! It brings us great joy to learn that you enjoyed the lovely pool and beach areas, the service provided by our amazing staff and the outstanding food. Hopefully the world returns to normal soon so that we can welcome you back for another memorable stay. With our best wishes we remain, Hotel Riu Palace Mexico Online Reputation Manager
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PRICE RANGE
$200 - $451 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace mexico hotel, riu palace mexico playa del carmen, riu palace playa del carmen, rui palace mexico, riu palace mayan riviera, riu playa del carmen, mexico palace riu, riu mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
434
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Frequently Asked Questions about Hotel Riu Palace Mexico
Which popular attractions are close to Hotel Riu Palace Mexico?
Nearby attractions include Plaza Playacar (0.2 miles), Playacar Center Shopping Mall (0.2 miles), and Dalemdar (0.2 miles).
What are some of the property amenities at Hotel Riu Palace Mexico?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Mexico?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Mexico?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Mexico?
Conveniently located restaurants include Perché No Restaurante Pizzería, Il Piemonte, and Buenerrimo.
Are there opportunities to exercise at Hotel Riu Palace Mexico?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hotel Riu Palace Mexico offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Riu Palace Mexico?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (1.2 miles).
Does Hotel Riu Palace Mexico have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Mexico accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.