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Hotel Riu Palace Mexico

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Hotel Riu Palace Mexico
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5,189 Reviews from our TripAdvisor Community

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Cincinnati
Reviewed today NEW

Spent a week here with friends Feb 11th - 18th. The good: * Food and service was excellent. * Grounds are very well kept. * Beach is absolutely beautiful. * The staff that handles the sailboats/sea kayaks/boogie boards were by far the friendliest, most accommodating group we have ever experienced. My wife and I like to sail and at other...

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1Thank CJ2etc
Minneapolis,MN
Reviewed yesterday NEW

Stayed here from Feb. 11-18, 2017. Travel time from airport to resort was about an hour. Clearing customs and waiting for our transport was about 2 hours. We arrived at the resort around 6pm and presumably all rooms above ground level were occupied. They placed us in Room 66 (with two double beds pushed together) but stated they would have...

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6Thank Gerard25
Winchcombe, United Kingdom
Reviewed 2 days ago NEW

This was our third visit to this hotel, and it remains one of the best in the area. Hotel staff are very friendly, always helpful and efficient. Weather was excellent, and the beach and sea are always inviting. The hotel itself is quite attractive with a good range of rooms. Our only downside was that cooked meats were often tough...

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5Thank ECGL5
Burr Ridge, Illinois
Reviewed 3 days ago NEW

A very very nice resort. 1. The place is spotless. From our room to the overall ground keeping, they take cleanliness very seriously here. 2. Our room was very comfortable and if we needed anything, they were right there. For some reason we lost power and the maintenance person was there right away. 3. The pool areas were very nice...

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9Thank usflim2
Winnipeg, Canada
Reviewed 6 days ago NEWvia mobile

This was rated as a 5 star I would rate it an 8 star it was the best we have ever stayed at in Mexico. The service was so great it was as if you only had to think of it and they brought it to you they were fantastic. We actually went during Feb 2016 but could not pick...

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7Thank Billwpg
Toronto, Canada
Reviewed 6 days ago NEW

We just got back from a week at the Riu Palace Mexico. It is the best Riu we have stayed at. The grounds are extensive and extremely well kept and the rooms are spacious and clean. Housekeeping does an excellent job. I would recommend an upgrade to a suite facing the courtyard rather than a standard suite which mostly face...

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5Thank Susan F
Oakville
Reviewed 1 week ago

I have been to many all inclusive's in various destinations and found this hotel to be a 4* and no more. Staff are excellent with the exception of Ayda who could use some lessons in customer service..always felt as though she was rolling her eyes. The resort is clean, however tired. Last year we stayed at the Royalton and there...

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1Thank Jeannettesa
Barton under Needwood, United Kingdom
Reviewed 1 week ago

This is the 3rd Riu hotel in this area we have stayed in over the last 7 years and they have all been great but this one far outshone the others. The service in all areas was second to none and contrary to other reviews we did not feel it necessary to tip every time we ordered a drink. The...

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9Thank Louise B
Toronto, Canada
Reviewed 1 week ago

Let me start by telling you this is a beautiful resort with great service. I stayed at this Hotel for a week Feb 3-10, 2017. I would have given it 5 stars but..... Upon check out, the front desk person by the name of "AYDA" treated us like criminals because we lost a beach towel card. She was rude to...

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8Thank Dom88888888
Regina, Canada
Reviewed 1 week ago

This was our second time here at this resort. Love this resort and all the staff. Anmiel and the lobby bar staff all took good care of us. Martin in the 24/7 room was a delight to chat with every morning. Looked forward to Raul greeting us every morning for breakfast with his wonderful smile. Fransisco was always around smiling...

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4Thank lorjune2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???L. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $286 - $527 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Hotel Style:
#14 Top resorts Hotel in Playa del Carmen
#18 Spa Hotel in Playa del Carmen
#20 On the Beach Hotel in Playa del Carmen
#20 Luxury Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#32 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Riu Palace Mexico staff and other travelers.
502 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“second floor”
 of 5 bubbles ECGL5, 2 days ago | Read review
“Try not to be on the ground floor”
 of 5 bubbles usflim2, 3 days ago | Read review
“ground floor if you have mobility issues”
 of 5 bubbles susanf65, 6 days ago | Read review
“We always try for a top floor. (There are only 3 floors) but the only lifts are in the foyer which can be a considerable distance away”
 of 5 bubbles Geoff07, 1 week ago | Read review
“would ask for a room facing the pool area for better views in the morning when having coffee”
 of 5 bubbles , 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question