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Avenida Xaman-ha Manzana 3, Lote 19, Condominio Playacar, Playa del Carmen 77710 Mexico
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$141
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$168
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Tequila
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
The All Inclusive 24h Hotel Riu Tequila opens all year round, is located approx. 450 m from the long, beautiful Playa del Carmen beach of the Playacar residential estate and is set in 53,000 sq.m. of lush gardens. There is a complimentary hotel shuttle to the beach. The RIU Classic Hotels offer comfortable rooms and excellent facilities with great leisure and relaxation facilities, as well as international gastronomy. Enjoy a relaxing holiday - whether alone, with family, partner or friends! The location is ideal because of its proximity to Playa del Carmen (3 km), Cancún (60 km) and Cancún International Airport (CUN) (55 km) and invites you to explore the area. The hotel has 630 comfortably furnished rooms with free WiFi and offers many amenities. Relax in our spa or get in shape at the gym. 4 outdoor pools, 1 of them with swim up bar, and 1 children’s pool with slides. For the youngest guests, RiuLand kids’ club (4-7 & 8-12 years old). For adults, daytime and evening entertainment, discotheque and Riu Get Together Parties. For lovers of gastronomy, live cooking stations at our main buffet, as well as Asian, Italian, Steakhouse and Mexican specialty restaurants; 4 bars.
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Location
Full view
55Somewhat walkable
Grade: 55 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
Avenida Xaman-ha Manzana 3, Lote 19, Condominio Playacar, Playa del Carmen 77710 Mexico
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9972Reviews2087Q+A100Room tips
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This is a great property. Clean. Everything works. Pools are great. Animation team is great. Food is great. Staff is fantastic (all of them). Being able to use the facilities at the other 2 Riu resorts makes this a great deal. Thanks to Giovani at the front desk and Kenneth from the Animation team. We will definitely be back.
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Review collected in partnership with riu.com
Date of stay: September 2021
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My mistake was i ignored all the reviews i read and i felt bad now that i missed it. Why this property created by Riu is beyond any madness. People were right it has no Beach pools have no view service at beach and pool is poor or call Negligible. Riu sister hotels don't let entertain each other (Even Beach Towels or WIFI or enter). your Wrist band make you kicked out. Towels are so bad (Sand Papers) no Conditioners ha ha ha. wifi was only for 2 devices. Restaurants are lowest possible grade So Poor=NO means No beach no pool no view no restaurants no entertainment, no sense of its Location. good part: Staff is excellent Captains and Chefs are amazing. Veg. food was available and efforts were visible. Rooms are spacious and clean but have no view no conditioners and towels are hard and rough. But please dont go there its pure waste.…
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Date of stay: August 2021
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Tequila
Responded yesterday
Dear Rajeev, Thank you very much for sharing your feedback about your recent stay. We are grateful for your compliments on our staff. However, while we wish you had a better experience, it is feedback like this that we learn from and use to improve. This is not a usual at our hotel and not the standard we are committed to providing. We work hard to deliver an exceptional guest experience, and it is apparent in this case that unfortunately we fell short on your expectations in some area. Please accept our apologies for any inconvenience. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. With best regards, Hotel Riu Tequila Online Reputation Manager
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Extremely clean hotel, huge rooms with comfortable beds, amazing service, special thanks to Edgar, who took our luggage, William and especially Shima, our lovely waiters at the main restaurant, who were always friendly and highly respectful towards us. The staff made our holiday great! The riu fun/fit team always does it's best to to get us entertained!
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Date of stay: August 2021Trip type: Traveled as a couple
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The Tequila is not on the beach, but does offer a shuttle over to the Yucatan to use the beach. It's about a 10 min walk. I would say the Tequila is more of a family resort. It was a lot quieter and calmer than the Yucatan. Check in went pretty smoothly and we were given a welcome drink. They scheduled our Covid test while checking in. I never received our test results, so had to spend over an hour at the front desk and finally had to make a trip back to the doctor to get them emailed only to have to return to the front desk to get them printed. Printing 3 emails took 48 mins. The rooms are nicely updated with a balcony. The only negative would be the full size beds. Queens would be a huge improvement. We had daily maid service, towel animals and a mini-bar with soda, water and beer. The food was pretty good. I love that you do not have to make reservations for dinner. Not all of the restaurants were open every day, but they did rotate so we were able to try them all. The buffet had a great selection. The only thing lacking in the buffet was customer service. Nobody would seat you or refill your drinks. The swim up bar was open, which was nice since there were not any servers walking around with drinks. The pools were super warm with plenty of chairs and a choice of sun or shade. The activity team was not the greatest. I have the Riu App and when we asked where an activity was, the activity member told us that we needed to figure out how to work the app. He said there was no such activity, then walked away. This is not our first time at a Riu, so I am pretty sure we know how to work the app. Even if we didn't, that wasn't a great way to treat a guest. I am giving the resort 3 stars. We have stayed at many different Riu properties this year and while the buildings were nicely updated, I felt that the staff were very unfriendly. It didn't matter if we tipped or not, the service was sub-par.…
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Date of stay: August 2021
Rooms
Location
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Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Tequila
Responded 1 week ago
Dear michelea937, Thank you for taking the time to share a review with us and for staying with RIU in different occasions. However we regret that this time you did not enjoy as much as we would have wanted you to due to the mentioned reasons. Trust that we will follow up on your words since what you describe does not reflect our usual standards. We truly hope that you will come and stay with us again so that we can provide you a more pleasant stay. Kind regards, Hotel Riu Tequila Online Reputation Manager
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+1
The Riu Tequila was an amazing experience. We had never been to Mexico, and wow! From the moment we arrived at Riu Tequila we were blown away! The staff is super helpful and friendly and got us checked in right away. The welcome cocktail and seamless check in was great! Our room was lovely! The beds were comfortable. The shower pressure was great! The fridge was stocked with alcohol pop and water. Loved it! The all inclusive aspect was great! There was always a place to get food. Because of sone medical issues I had done dietary restrictions. I had no issues AT ALL!!! The other thing that I was super impressed with was coffee! There are no in room coffee makers (due to covid restrictions) so I was worried about being an early riser. My new best friend … the early morning bar tender at the 24 hour sports bar!!! Forget in room coffee, his espresso beverages are AMAZING!!!! Everything was great. The pools were warm and rejecting! The raccoons adorable. Loved it. The property is across the road from the ocean. It’s a really short walk but the shuttle is really constant! Oh and the beach restaurant is a hidden gem! The other thing is add is if you feel there is something you need - just ask! Whether it was a help fixing a suitcase (seriously!!!) extra blankets or help with tipping, the staff always answered our questions. Also the evening entertainment … loved it!!! We’re already planning to go back!…
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Date of stay: August 2021Trip type: Traveled as a couple
Room Tip: Bring your own shampoo and conditioner. This is a very minor thing, but i was glad I’d brought my...
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LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Claim Your Listing Frequently Asked Questions about Hotel Riu Tequila
Which popular attractions are close to Hotel Riu Tequila?
Nearby attractions include Plaza Playacar (0.3 miles), Cenote Calavera (0.6 miles), and Playacar Center Shopping Mall (0.3 miles).
What are some of the property amenities at Hotel Riu Tequila?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Riu Tequila?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Riu Tequila?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Riu Tequila?
Conveniently located restaurants include Perché No Restaurante Pizzería, Il Piemonte, and Casa Rivieras.
Are there opportunities to exercise at Hotel Riu Tequila?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Which languages are spoken by the staff at Hotel Riu Tequila?
The staff speaks multiple languages, including English, Spanish, French, and German.
Are there any historical sites close to Hotel Riu Tequila?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (1.2 miles).
Is Hotel Riu Tequila accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.