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Avenida Xaman-Ha, Mza 6 Bis, Lt.1 Condominio Playacar, Playa del Carmen 77710 Mexico
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Playacar
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#56 of 333 hotels in Playa del Carmen
Location
4.6
Cleanliness
4.5
Service
4.5
Value
4.3
The 24-hour All Inclusive Hotel Riu Playacar opens all year round and is located on the beach of the Playacar residential estate, along with the Hotel Riu Palace Mexico, Riu Palace Riviera Maya, Riu Yucatan and the ClubHotel Riu Tequila. The RIU Classic Hotels offer comfortable rooms and excellent facilities with leisure and relaxation facilities, as well as international gastronomy. Enjoy a relaxing holiday - whether alone, with family, partner or friends! The location is ideal due to its proximity to Cancun Airport CUN (55 km) and Playa del Carmen (3 km) and invites you to explore the area. The hotel has 396 comfortably furnished rooms and offers many amenities. Relax in our spa or get in shape at the gym. 3 outdoor pools, 1 children's pool. Day and evening entertainment, as well as our Pacha Discotheque in the neighboring ClubHotel Riu Tequila. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Asian, Mexican, Italian restaurants, Steakhouse, 4 bars.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Paid wifi
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Taxi service
Banquet room
Spa
Couples massage
Facial treatments
Full body massage
Massage
Salon
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Private balcony
Safe
Telephone
Laptop safe
Flatscreen TV
Room types
Ocean view
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Receive 500 free points

Location

Full view
60Somewhat walkable
Grade: 60 out of 100
12Restaurantswithin 0.3 miles
17Attractionswithin 0.3 miles
7275Reviews1280Q+A100Room tips
Traveler rating
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Most Recent
skybluearmy11111 wrote a review Aug 2
Cheltenham, United Kingdom49 contributions30 helpful votes
+1
This is one of the best holidays we have had for years! The hotel really felt like a five star! The food and produce and drinks were 2nd to none, especially bar service on the beach ! The beach and the temperature and breeze were ideal and we were never really hot during the day. The staff really made our holiday very special especially janet, Manuel, Adrian, Alex, Francisco And all the bar staff. Even our cleaner looked after us every day and added special little touches. Excursions from the wooden hut across the road were excellent and we would highly recommend getting a taxi to Chichen Itza and getting a tour guide once you arrive there. We just got the ferry to Cozumel and then got a boat tour when we arrived -it was quite incredible! English mass at 10 am every Sunday in Carmen was the icing on the cake. Big thank you !!!! We would all highly recommend this place ! We are definitely coming back.
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Great walk either way out of the hotel. Book trips with a taxi or the guy over the road by...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Gecko911 wrote a review May 2021
Wisconsin101 contributions204 helpful votes
Hotel's Favorite
We have been long time fans of Riu resorts, and the Playacar is one of our favorites. The resort is smaller than most, but still offers excellent value. We got to the resort prior to official check in and were able to get into the room. The front desk was very helpful during the whole check in process. The room we got, building 7 was above the breakfast/lunch area. The view of the pool, beach and ocean are incredible. The room was cleaned daily early in the morning. The restaurants are equal to both the Playacar area Riu palaces. The meals were terrific. The buffet was open 2 nights we were there over 9 nights. Two of our favorite meals are the beef fillet at the Italian and the fajitas at the Mexican restaurant. The bar staff, especially the pool bar staff go well past all expectations! They are top notch. The beach is always incredible. A bit of sargassum started coming in our last few days. The beach crew does a great job clearing it away. For most travelers the Riu Playacar is an incredible value with wonderful staff! We will be back.
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Date of stay: May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
7 Helpful votes
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JCarlos_Marlom wrote a review Aug 1
San Luis Potosi, Mexico1 contribution
Great property, everything is close, a short walk to the pools and beach. Awesome food with lot of choices, and so many activities, and the staff members are always smiling. Very enjoyable staying there.
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Review collected in partnership with riu.com
Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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swhite143 wrote a review Aug 1
Middlesbrough, United Kingdom1 contribution
We came in July as a family of 4 and loved our time at the Riu Playacar . The food was wonderful and we loved the ease of booking the a la carte restaurants ( particularly loved the Asian and Italian menus ) and the hotel and grounds were spectacular. Thank you so much for the excellent service you gave us from start to finish … nothing was too much trouble x
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Review collected in partnership with riu.com
Date of stay: July 2022
Value
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Location
Cleanliness
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sylvain R wrote a review Jul 2022
Montreal, Canada3 contributions5 helpful votes
We had heard great things about RIU in Mexico, and this was a great trip. Despite flight delays from Sunwing, the resort was great. Small property, great for people that don't want to walk like crazy or shuttle. Full bar in the room. Super service from staff. Super clean. Quiet too. Great entertainement and night time shows were a notch better than what you'd expect. We had STELLAR service from Eduardo and his team at bars, with great drinks and prompt service. 5 stars there. The pools get warm in summer, and we would expect cooler pools. 92F too warm, They do a great job mitigating sargassum, but it's present. Buffets were good, but restaurants were great ! Big steaks every night and no reservation required !!! Wow. We would go back in a snap. Kids loved it.
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Date of stay: July 2022
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Location
Service
Room Tip: No Elevators. Choose a low floor if physically challenged.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Louise B wrote a review Jul 2022
3 contributions3 helpful votes
Currently on holiday here and I have to say what was meant to be a celebratory holiday for a special birthday has turned into a nightmare. When checking in we were shown pictures of the rooms and told they didn’t have the double beds requested but had better rooms with sofa beds, we got to the rooms and they didn’t have sofa beds in, just one bed so we had to get a put me up bed for my son. They then said they could move us to rooms with sofa beds but we had to check out the next day at 12pm and then wait to collect the key for the new room at 3pm which we didn’t want to do. The door broke on first night as it wouldn’t lock, it was fixed but then broke again the next night meaning we had to wait over an hour to have it fixed or leave all our items unsecured. This meant we ended up going for evening meal late which is not great with a tired 4 year old. Then last night we get back to the room at 9pm to find there are construction works at the pool and they are using a drill to take up the tiles. My sister called reception at 10pm and 10.20pm to complain about the noise, nothing was done so in the end we went to reception at 12.30pm but there was no manager on site. Eventually works stopped at 2am in the morning and then started again at 6am, so we had no sleep. This morning we went with the Tui rep to speak to the manager who advised there would be no more noisy works. Then tonight after shocking service at the Italian restaurant which resulted in the whole party going without a proper meal, we get back to the room to find construction works again at the pool. It’s now 11pm and they are still hammering away. The Manager doesn’t care and just thinks we are complaining for the sake of it but after paying so much for a holiday, all you expect is to be able to sleep and have something to eat. Would avoid at all costs!
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Playacar
Responded 1 week ago
Dear l0uieb101, Thank you for taking the time to share your experience via Tripadvisor while staying with us. We regret very much to read that your first impression of the hotel has not lived up to your expectations. Please know, Tripadvisor is a post-stay channel. However, due to your anonymous Tripadvisor user name we are not able to track your case, so we always encourage guests who are still at the hotel to contact our Front Desk staff in order to resolve any issues during the stay. We truly hope you can resolve any issue with our Front Desk staff during your stay and we look forward to hearing about the rest of your stay. With our best wishes we remain, Hotel Riu Playacar Online Reputation Manager
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Steve e wrote a review Jul 2022
St Louis, MO23 contributions22 helpful votes
RIU Playacar is. Great resort when you want to go to a beautiful beach in PDC and not spend a fortune Customer Service is fantastic overall The rooms are older and basic but housekeeping does a fantastic job Jesus was one of the best we’ve ever had at any resort The food is great, the service is awesome We did have one negative issue but a supervisor stepped in and we were able to get it resolved Only negative thing I would say is nightly entertainment has went seriously down hill Karaoke was the peak of the shows
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Review collected in partnership with riu.com
Date of stay: July 2022
Value
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lyn C wrote a review Jul 2022
1 contribution4 helpful votes
The transfer from the airport to riu Payacar didn't seem to be too long, we were greeted by Karen In reception, who was welcoming and very helpful. She gave us our room keys and cards to collect beach towel, towels can be obtained from the hut by the beach bar - tip, change them at night and you have your fresh towels for the morning, there isn't a rush for sun beds and there was availability for beds virtually all day, under the shade too. Our room was clean and was cleaned daily, it had free optics and free drinks in the fridge, there was a wardrobe, ironing board, iron and a hair dryer, only thing missing was a kettle and coffee. The day reps were funny and very entertaining, Claudia was fab with her aqua dance, laisha, Eddie, Alex and the wild two Marisso and Jesus all worked very hard. The evening entertainment wasn't very good, we ended up going out of the complex most nights, other people seemed to enjoy it though. The food was very good with lots of choice, Janet always had a lovely smile and nothing was too much trouble. The a la carte restaurants work by scanning a QR code for the menu, they then come and take your order, we didn't really know what we were supposed to do at first, in the Italian restaurant you go up for starters then order your main and pudding, the steak house has a set meal, only downside there isn't a vegetarian option, the Mexican is also a set menu. The asian restaurant was also very nice. The staff were constantly cleaning. The pool bar was a great novelty, Alexis, Jorge, Leonardo and Co worked so hard, unfortunately they were spoken to like rubbish on numerous occasions which was uncalled for, they let it go over their head but they shouldn't have to put up with that. The pools were lovely, warm and clean, once a week there is a foam party which was great fun. The beach itself was clean but there was a lot of seaweed which was cleared every morning, We didn't know until the last day that there was free kayaks etc Friday night is RIU party NIGHT, people were brought in from other Riu hotels, it's held at The RIU Tequila and definitely worth going. You can walk into Playa Del Carmen but it's a longer walk than you think, read the scam advice for the town just to prepare you, especially about the dressed up characters who get you to take a photo with them then want money...... On our last night we woke up to a room full of mosquitos, we went straight to Reception, Adrian was great he got us straight into another room and sent someone to fumigate the room. I wish I had the names of all the staff as they all worked incredibly hard.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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David A wrote a review Jul 2022
Seaton Carew, United Kingdom1 contribution
This was the first time we have stayed at the same hotel and we did not regret any second of it. Stayed here the first time four years ago and had a fantastic time then. Have to say a great thank you to the animation team who show great enthusiasm every day, thank you to the very funny Layla, Leisha, Mauriciano, Edgar, Alex, Jesus who all put in long days to entertain all us holidaymakers also a big thank you to Javier and Claudia for doing the water aerobics. Food was excellent, entertainment was very good with tribute acts performing ABBA, Queen and Michael Jackson. On consequative Fridays there is a Neon and White party at the Rui Tequila. The sea is nice and warm seaweed was not much of an issue as most of it cleared off the beach before 9.00am. A big thank you to all the bar staff waiters waitresses who work very hard. Thank you Rui a great holiday.
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Date of stay: July 2022
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Room Tip: Bocks 6,7 or 8 for rooms.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sylwia G wrote a review Jul 2022
United Kingdom2 contributions3 helpful votes
We spent 2 weeks in this hotel in April 2019. We came to the hotel by accident, because after arriving at the Riu Tequilla hotel, it turned out that there was no free room for us (we booked the stay half a year earlier). So we were upgraded to the Riu Playacar at no extra charge. We stayed in a room with one large bed, but it was uncomfortable, especially when you travel with a teenager;) my son at that time was almost 16 years old. After one night our room was changed into a large family room in the building closest to the beach, also no extra charge. In the second week of our stay, we were offered a free transfer with free shuttle service to Riu Palace Las Americas in Cancun, but as it is an adults only hotel, we refused. The staff at the hotel were very helpful, kind and always smiling. The food was very good, the beach was clean and tidy, the room was cleaned thoroughly every day.
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Date of stay: August 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$200 - $303 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu playacar hotel playa del carmen, riu playacar playa del carmen, rui playacar, riu playacar reviews, playacar hotels, riu playacar mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
396
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Frequently Asked Questions about Hotel Riu Playacar
Which popular attractions are close to Hotel Riu Playacar?
Nearby attractions include Plaza Playacar (0.09 miles), Playacar Center Shopping Mall (0.1 miles), and Dalemdar (0.10 miles).
What are some of the property amenities at Hotel Riu Playacar?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
What food & drink options are available at Hotel Riu Playacar?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel Riu Playacar?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Playacar?
Conveniently located restaurants include Barra Artesanal, Amorcito Corazón Playacar, and Prego Pizza & Cocktail Bar.
Are there opportunities to exercise at Hotel Riu Playacar?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Hotel Riu Playacar?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Riu Playacar?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Hotel Riu Playacar?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (1.0 miles).
Does Hotel Riu Playacar have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Playacar accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.