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Hotel Riu Playacar

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Hotel Riu Playacar
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4,120 Reviews from our TripAdvisor Community

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Showing 2,274: English reviews
Verwood
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our second visit to Playacar (stayed at the Riu Yukatan last year) and we were not disappointed. You cannot fault the hotel or its staffs enthusiasm, they all work really hard to ensure you have a wonderful holiday. The hotel is an attractive modern building, with beautifully kept gardens which lead onto a stunning beach. The rooms are... More 

Helpful?
6 Thank Jackie123Verwood
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Fantastic service all around! From the maids, to the food service staff, to the activities staff, and the entertainment. Great food and drink varieties and no long waits. Only one bad comment, to not allow children into the bar pool. They have an Olympic size pool along with a kiddy pool to entertain themselves in. Would have given 5 stars... More 

Helpful?
1 Thank Lonn T
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

This was our first ever visit to Mexico and it won't be the last. Cannot fault the hotel or its many wonderful staff one bit. Nothing is too much trouble and they all work so hard to make sure you have the perfect holiday. The entertainment staff are so energetic and enthusiastic and are so fun to watch even if... More 

Helpful?
7 Thank Paula S
Warwickshire, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed here for two weeks in August. The hotel itself was nice, however, I felt the service could be much improved. The room we were in was on the ground floor and was often damp and absolutely full of little flies. I was bitten a lot on this trip despite frequently applying mosquito spray. The rooms were nicely decorated and... More 

Helpful?
4 Thank Mika_Frog
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Playacar, responded to this review

Dear guest, Thank you very much for taking the time to write a comment about your stay at the Riu Playacar. We regret that you did not enjoy your stay as much as you did at our other hotels. We were surprised to read your comments about the service. At RIU we take pride in our customer service as this... More 

Saint Louis, Missouri
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We just spent 5 days at the Riu Playacar and it was a great experience. Check in was quick and very simple and we ended up with an upgrade with our room overlooking the pool and beach. We had a beautiful view! The room was modern and very clean. Only wish I would have had was to have a coffee... More 

Helpful?
6 Thank LoveTravelSTL
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Really good hotel, lots of stuff to do and if you walk up the beach you can find some of the best snorkelling areas in the region!! It's literally 15 mins south of the hotel, you can't miss it there will be groups of people out in the sea snorkelling. Saw rays, plenty of tropical fish, corals, urchins, blue lobster,... More 

Helpful?
3 Thank Dan U
Gloucester, United Kingdom
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Second time in Quintana Roo, but first time to Playacar. Great hotel, facilities are excellent. Two pools, plus swim up pool bar as well, which really is well equipped with tables and seating. Stayed in room 3212 which was an end room. Large, comfortable, good facilities (including optics ;-)). Restaurants were exceptional, even including the buffet which is normally not... More 

Helpful?
6 Thank Alex W
Montreal, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Visited Sept. 10th to 17th. I arranged my transport ahead of time to go from airport to hotel (that went seamlessly). Arriving at the hotel upon check-in we were offered juice and then shots. If you like doing aqua gym, playing volleyball or just relaxing a few feet away from the beach...this is the place. 5th avenue: It's a 5min... More 

Helpful?
4 Thank Shush32
Newcastle upon Tyne, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

just got back from this hotel , it is very good but a few things I would like to point out , the food in your buffet , is repeated , and a few things re heated which I think is a no no , the entertaintment is rubbish for a 5 star hotel should be a lot better. the... More 

Helpful?
Thank BRENDA063
Greater London, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We spent 10 days here for our honeymoon from August 22nd and had a fantastic time! Our 2nd day we were upgraded to a larger room with pool and ocean view and it was lovely. The facilities were well maintained and the food was definitely the best we'd had in an all inclusive resort and nice to have the choice... More 

Helpful?
3 Thank ECarroll87
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Multilingual Staff
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
* In the Playacar resort area, along with the Riu Palace Mexico, Riu Palace Riviera Maya, Riu Yucatan and the ClubHotel Riu Tequila hotels * Main building and 8 annexed buildings * Located on the beach * Complimentary sun loungers on the beach * Surrounded by 21,000 m2/25,000 sq. Yards of tropical gardens * Mexican Street, next to Riu Yucatan * 100 m/325 ft. From various shops * 55 km/34 miles from Cancun Int'l. Airport ... more   less 

Additional Information about Hotel Riu Playacar

Address: Avenida Xamen-Ha | Manzana 6, Lote 6, Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $187 - $475 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Playacar 3.5*
Number of rooms: 396
Reservation Options:
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Also Known As:
Riu Playacar Hotel Playa Del Carmen
Riu Playacar Playa Del Carmen
Riu Playacar Reviews
Playacar Hotels
Riu Playacar Mexico
Rui Playacar
Hotel Riu Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#29 Top resorts Hotel in Playa del Carmen
#40 On the Beach Hotel in Playa del Carmen
#50 Family Hotel in Playa del Carmen
#59 Romantic Hotel in Playa del Carmen
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