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Avenida Xamen-Ha Manzana 6, Lote 6, Playacar, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (7933)
Room & Suite (849)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Playacar
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#55 of 271 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
The 24-hour All Inclusive Hotel Riu Playacar opens all year round and is located on the beach of the Playacar residential estate, along with the Hotel Riu Palace Mexico, Riu Palace Riviera Maya, Riu Yucatan and the ClubHotel Riu Tequila. The RIU Classic Hotels offer comfortable rooms and excellent facilities with leisure and relaxation facilities, as well as international gastronomy. Enjoy a relaxing holiday - whether alone, with family, partner or friends! The location is ideal due to its proximity to Cancun Airport CUN (55 km) and Playa del Carmen (3 km) and invites you to explore the area. The hotel has 396 comfortably furnished rooms and offers many amenities. Relax in our spa or get in shape at the gym. 3 outdoor pools, 1 children's pool. Day and evening entertainment, as well as our Pacha Discotheque in the neighboring ClubHotel Riu Tequila. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Asian, Mexican, Italian restaurants, Steakhouse, 4 bars.
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Room & Suite (849)849
Full view
Property amenities
Free parking
Free internet
Pool
Fitness / spa locker rooms
Free breakfast
Beach
Diving
Children Activities (Kid / Family Friendly)
Parking
Wifi
Paid wifi
Pool / beach towels
Pool with view
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Special diet menus
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Kids club
Car hire
Banquet room
Couples massage
Facial treatments
Full body massage
Salon
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Private balcony
Safe
Laptop safe
Flatscreen TV
Room types
Ocean view
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
French, Spanish

Location

Full view
45Car recommended
Grade: 45 out of 100
16Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
6,717Reviews1,141Q+A100Room tips
Traveler rating
  • 3,597
  • 2,141
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Popular mentions
Angel wrote a review Oct 25
4 contributions1 helpful vote
On arrival we booked a room on the water which stated on their website that it would have two beds. It did not. Their only solution was to bring us a cot which was twice as hard as their real beds. No ac here! Although they did decide to tell me they had it. The Manager was extremely rude!!!!!!! I asked three time for cups for the bathroom and still nothing! As far as water sports, we brought out the boogie boards and decided to use them again the next day. We were told that we needed to fill out a waiver, (totally understandable), when we said yesterday we hadn’t needed one we were told that’s because they were too busy, Then rudely told us we had one hour only! It’s Covid, they are only 25% booked and still can’t accommodate. I’ve also met other people with the same bad experiences. This is my 4th Riu and I’ve never had any problems until now. Please people DO NOT BOOK HERE!
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Date of stay: October 2020Trip type: Traveled with family
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jackb0rum wrote a review Oct 24
3 contributions
Traveled with 3 other couples and we all had an excellent time.. Resort was spotless, rooms were disinfected daily, check your temp going into buffet and restaurants, pools were not crowded and clean, etc.. All in all an excellent trip. Water was warm and sky was clear. Riu employees very friendly and helpful.. This was my second time at this resort and I would definitely go back again. Food was very good also, they closed the dinner buffet and opened up the specialty restaurants to conserve on food (very good idea) so we ate dinner at each restaurant almost twice as we stayed 7 nights and 8 days...
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Review collected in partnership with riu.com
Date of stay: October 2020
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Gecko911 wrote a review Sep 2020
Wisconsin87 contributions148 helpful votes
Quick and easy check-in. Download the Riu app it will have very useful information for you. The entire staff of the Playacar was extremely friendly, especially Edwardo and Fernando on the entertainment team. The hotel was at 27% occupancy when we checked in. Very easy to social distance on the beach and around the pool. The breakfast and lunch were buffet style and all dinners were a la cart. The food at all restaurants was excellent. The drinks were all so good too! Your temperature was taken every time upon entering the restaurants. Also a squirt of hand sanitizer required too. The beach and ocean were very clean, not to much sargasm. What little bit there was was raked up every morning. Our room was very nice, had everything we needed and wanted. The 4 booze bottles on the wall have been removed, but we got to the bar enough! Masks were required any time you were inside, unless eating or drinking. We are frequent visitors to all the Riu's in the Playacar area. We do think the Playacar is a fantastic resort. We both felt safe all week. We will be back. Thank you to all the staff!
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Date of stay: September 2020
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6 Helpful votes
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Miss_Bret wrote a review Sep 2020
Indianapolis, Indiana85 contributions184 helpful votes
THE GOOD- This hotel was just what we wanted. We were there to dive the Cenotes so did not need anything expensive. This resort had a great beach and lots of shade around the pool. ScubaCaribe was right on the beach and Omar really took care of us. Thanks to Covid the resort was only 1/3 full (when a door closes, a window opens) and the place was immaculate. They had teams of workers cleaning round the clock. The food was average with the exception of the Italian restaurant. They did a great beef filet and the salad bar was a cut above. The service was superior and we really felt they cared. There is a small outdoor shopping center across the street and we bought all our Xmas gifts there. The Galeria directly across from the entrance to Riu had the best items and Gorge Monje will make you an excellent deal. Gorgeous handmade sterling pendants with semi-precious stones. Very unique. Don't forget to get the Guppies for your Puppies (fish pedicure). They don't do much but it's great fun. DOWNSIDE- The mattress rivaled my neighbor’s trampoline and the thermostat would not budge above 70 degrees. You could have packed meat in that room. The furniture was made of plastic laminate/ particle board and looked cheap. I cringe to think what it will look like in 20 years especially given this is a family resort. Be very careful of wet floors. The tiles are washed but not rinsed so there is some kind of residue on everything. I almost fell multiple times.
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Date of stay: September 2020
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Room Tip: We always like the ground floor. At the end of the day, who wants to climb stairs?
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1 Helpful vote
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Erin C wrote a review Sep 2020
6 contributions5 helpful votes
My husband and I traveled during the pandemic so we knew it would be different. We were very impressed with our stay and would highly recommend! The resort is not fancy by any means, but that’s not what we were looking for. And it’s super clean! The staff were awesome and attentive! They took our temps each time we went into a food area and enforced the masks. Definitely felt safe! The pools were nice and clean and the beach was perfect. They raked the seaweed away for hours each day which was a thankless job but I’m thankful they did! 5 min cab ride to 5th Avenue. Would go back 100%!
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Date of stay: September 2020Trip type: Traveled as a couple
5 Helpful votes
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PRICE RANGE
$153 - $386 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu playacar hotel playa del carmen, riu playacar playa del carmen, rui playacar, riu playacar reviews, playacar hotels, riu playacar mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
396
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Frequently Asked Questions about Hotel Riu Playacar
Which popular attractions are close to Hotel Riu Playacar?
Nearby attractions include Plaza Playacar (0.2 miles), Playacar Center Shopping Mall (0.2 miles), and Dalemdar (0.2 miles).
What are some of the property amenities at Hotel Riu Playacar?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
What food & drink options are available at Hotel Riu Playacar?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel Riu Playacar?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Playacar?
Conveniently located restaurants include Il Piemonte, Buenerrimo, and Barra Artesanal.
Are there opportunities to exercise at Hotel Riu Playacar?
Yes, guests have access to a pool, fitness classes, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Hotel Riu Playacar?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Riu Playacar?
The staff speaks multiple languages, including Spanish and French.
Are there any historical sites close to Hotel Riu Playacar?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (1.0 miles).
Does Hotel Riu Playacar have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Playacar accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.