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Sandos Caracol Eco Resort

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Sandos Caracol Eco Resort
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12,152 Reviews from our TripAdvisor Community

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Winnipeg, Canada
Reviewed yesterday NEWvia mobile

This was our 5th time to the Mayan and 2nd time to this resort. We were here about 9 years ago which was our first time in the Mayan. We chose to return to check out the Eco concept and the additions they made for families as we now have a 3 year old traveling with us. The resort is...

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5Thank rayne1
Kelowna, Canada
Reviewed 2 days ago NEW

We booked a family group of 18 people on the advise of the Flight Centre rep. Upon arrival we stood in line for over an hour to check -in. Our room had a leaky toilet and the air conditioner did not work. Our son's luggage was lost by Westjet, so we requested a toothbrush, no such item was provided by...

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Thank bcc32017
Kitchener, Canada
Reviewed 2 days ago NEW

I was there to shoot a wedding, I did not chose this hotel nor did I pay for my stay. So this is a truly unbiased report. Firstly, if you are looking for a non beach wedding this is a great place to get married, secondly if you have young kids its also an awesome place to go with so...

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2Thank one2onephotography
Cold Lake, Canada
Reviewed 2 days ago NEW

This resort was pretty amazing , reading some of the negative reviews of this resort makes me wonder if they were at the same resort!! Tons of wild life running around , from raccoons ,coati , monkeys , agouti , turtles , even a anteater. The inlaws an my wife an kids and I had a blast here. From a...

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2Thank melissarob31
Edmonton, Canada
Reviewed 3 days ago NEW

We did not enjoy this place, the only saving grace was the adults only pool, and the fantastic wait staff and bar tenders there, this was the only thing that actually helped us get through our ten days there, met some amazing people, and had great fun with them all. The food was horrific, the "International" buffet was far from...

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Thank Ranas11
Reviewed 3 days ago NEW

I have been to seven all-inclusive resorts (six trips were to Mexico), and this was at the bottom of the barrel. Where to begin, I guess you can start with when we checked in. There wasn't much of a line-up at the front desk and by the time we got to the front of the line, it took quite a...

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1Thank ltwesley
Reviewed 3 days ago NEW

My advice is simple research …. Look at all the bad reviews and write ups on twitter and in the sun newspaper…. I wished I would have saved lots of time, money and severe health issues and stayed at home This place is dirty and unhygienic The good points:- Great if you want to see monkeys and wildlife (monkeys bite...

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Thank 26juicy26
Reviewed 3 days ago NEWvia mobile

Traveled to Mexico for a two week stay here with friends. Upon arrival we were warmly welcomed by the friendly and professional staff. The receptionist then gestured for us to wait a while and someone will take out bags to our room. A golf buggy appeared and took the luggage and myself to my room, fantastic! Lovely hotel! I had...

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Thank Nathpwilliams
Leeds, United Kingdom
Reviewed 3 days ago NEW

This was my 3rd visit to Cancun and the surrounding area. My previous stay was at Secrets The Vine but that is an adult only resort so I was never expecting the same level of luxury as that. Prior to that we stayed at Dreams Riviera Cancun for a similar price so that was roughly the level of accomodation which...

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Thank adamsmt76
Nice, France
Reviewed 3 days ago NEW

Sandos team was so kind and helpful ! Specially Shirem and her team : so good to have the golden bracelet all together ;o) I recommand to get out and visit all wonderful mayas sites, cenotes, beaches around ! Easy to do it with taxi services at reception and H&L agency is wonderful. Rooms are big. Many restaurants. Snack at...

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Thank lddelrue
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Room Service

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $176 - $449 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#31 Green Hotel in Playa del Carmen
#42 Top resorts Hotel in Playa del Carmen
#48 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#72 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Sandos Caracol Eco Resort staff and other travelers.
2,327 questions
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Pittsburgh, Pennsylvania

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Unless you have the money to book into a beach front condo - Good Luck with a decent room”
bcc32017, 2 days ago | Read review
“Rooms are mostly at the top of the resort”
one2onephotography, 2 days ago | Read review
“The cenotes on site were nice”
Ranas11, 3 days ago | Read review
“Book a room close to the beach and you won't have as much walking to do. This property is very spread out.”
  • one of the rooms from the outside
937elisabethc, 4 days ago | Read review
“Love the Royal Elite section. Be prepared to walk as activities spread throughout resort.”
  • Chillin' on the balcony
Lovetobeonthego, 5 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question