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Sandos Caracol Eco Resort

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Sandos Caracol Eco Resort
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10,935 Reviews from our TripAdvisor Community

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Showing 6,357: English reviews
Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed yesterday NEW

Stayed for a week last March with my daughter and grandkids. The room smelt liked they had just fumigated it. Old furniture. Wouldn't think of put our clothes in the dressers, lived out of our suitcases for the week. Frig was filled once in the week. Room cleaned every second or third day. Had to call down to front desk... More 

Helpful?
Thank Judy F
Manchester, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

Just to set the record straight. Do not listen to half of the reviews on here as some people look to much in to what they can complain about other than enjoying there holiday. Sandos is a big complex which brings me to say 1) The pools are cleaned every day, as we saw the activity pool, chill out pool... More 

Helpful?
1 Thank Donna F
England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

so we stayed 26/07- 02/08 for our honeymoon we were in the select club adult only, which i would recommend if you don't have children. The hotel has so much to do you will never be fed up, the rooms are lovely clean and all staff friendly, food was nice, beach was nice and clean. faultless, we will defiantly be... More 

Helpful?
1 Thank markfreeman2
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

What a beautiful place!!! Everywhere you go in this resort you get to live among and meet the locals (wildlife) lol. So far we have seen monkeys, parrots, deer from our room balcony and met a massive iguana as he wondered past us on the beach. The staff are very keen and helpful, nothing seems to be a problem for... More 

Helpful?
2 Thank Kenny A
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We are a family of five (18 yo twins, and a 3 yo) stayed on Sandos Caracol Eco Resort for 7 nights (August 5-12). Had two rooms. Here is what we liked: The location is great – it has jungle, its own Cenote, where everyone is allowed to swim, and ancient Mayan ruins on its premises. So you don’t have... More 

Helpful?
2 Thank George O
Blackpool
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed end of May/June. There were a few storms when we visited but the staff made sure umbrellas were available. The complex itself is big and there is no need to leave. The water park, beach, several swimming pools with entertainment were all excellent. The food was good. Definitely recommend booking in for the Japanese. If there is a... More 

Helpful?
2 Thank rochellehe
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear rochellehe, We appreciate the time you have taken to write your review about your recent stay in Sandos Caracol Eco Resort, It was a pleasure to have had you as a guest and have read that you had a fantastic holiday wth us. Thank you for your compliments and suggestions, as they are ou best tool to improve our... More 

Toronto, Canada
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed at Sandos Caracol the last week of July, first week of August, and had a very nice time. We are Royal Elite members, but chose to stay in the Select Club adults only section, instead of the RE area, as, being summer, there were lots of families and kids and we just wanted to relax.... More 

Helpful?
3 Thank Alasdair S
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Alasdair S, Thank you so much for staying at Sandos Caracol and for sharing your experience and constructive feedback, it is our best resource to improve our services and facilities. We are pleased to know you had a great time with us and cant ‘wait to have you back once again in a close future to provide you with... More 

Chicago, Illinois
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

Me and my 3 gfs went in November of last year-2015 to completely unwind from work. Let me tell you, this resort is wonderful!! The resort is large so it takes some time to see everything, but is such a unique hotel with the animals, cenote, water park and spa. I recommend upgrading to privilege club! Well worth the money!... More 

Helpful?
1 Thank Nicole M
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Nicole M, While extending warm regards from Sandos Caracol Eco Resort, we would like to thank you for the time invested in sharing with us and this online community your experiences lived during your recent visit. It is nice to hear you enjoyed most of the many great things our resort has to offer. We are already looking forward... More 

Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

After reading MANY reviews on here was a little dubious about our upcoming stay. How wrong was I we are a couple in our 30's with twin 12 year old boys. Our normal holidays consist of eating out every evening at different well researched restaurants so I wasn't looking forward to go all inclusive especially after reading some shocking reviews.... More 

Helpful?
6 Thank Bronwyn S
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Literally just returned this morning,wrote this on the plane to help pass the time. Sandos is an excellent hotel which can be enjoyed by all age groups and nationalities. We travelled as a family of 4. Me ,my partner and my two daughters age 10 and 6. I will start with the very few negative comments that i have before... More 

Helpful?
18 Thank Steven K
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $178 - $365 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#12 Business Hotel in Playa del Carmen
#38 Top resorts Hotel in Playa del Carmen
#46 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen
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