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Sandos Caracol Eco Resort

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10,922 Reviews from our TripAdvisor Community

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Showing 6,351: English reviews
Blackpool
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed end of May/June. There were a few storms when we visited but the staff made sure umbrellas were available. The complex itself is big and there is no need to leave. The water park, beach, several swimming pools with entertainment were all excellent. The food was good. Definitely recommend booking in for the Japanese. If there is a... More 

Helpful?
2 Thank rochellehe
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear rochellehe, We appreciate the time you have taken to write your review about your recent stay in Sandos Caracol Eco Resort, It was a pleasure to have had you as a guest and have read that you had a fantastic holiday wth us. Thank you for your compliments and suggestions, as they are ou best tool to improve our... More 

Toronto, Canada
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed at Sandos Caracol the last week of July, first week of August, and had a very nice time. We are Royal Elite members, but chose to stay in the Select Club adults only section, instead of the RE area, as, being summer, there were lots of families and kids and we just wanted to relax.... More 

Helpful?
2 Thank Alasdair S
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Alasdair S, Thank you so much for staying at Sandos Caracol and for sharing your experience and constructive feedback, it is our best resource to improve our services and facilities. We are pleased to know you had a great time with us and cant ‘wait to have you back once again in a close future to provide you with... More 

Chicago, Illinois
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Me and my 3 gfs went in November of last year-2015 to completely unwind from work. Let me tell you, this resort is wonderful!! The resort is large so it takes some time to see everything, but is such a unique hotel with the animals, cenote, water park and spa. I recommend upgrading to privilege club! Well worth the money!... More 

Helpful?
1 Thank Nicole M
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Nicole M, While extending warm regards from Sandos Caracol Eco Resort, we would like to thank you for the time invested in sharing with us and this online community your experiences lived during your recent visit. It is nice to hear you enjoyed most of the many great things our resort has to offer. We are already looking forward... More 

Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

After reading MANY reviews on here was a little dubious about our upcoming stay. How wrong was I we are a couple in our 30's with twin 12 year old boys. Our normal holidays consist of eating out every evening at different well researched restaurants so I wasn't looking forward to go all inclusive especially after reading some shocking reviews.... More 

Helpful?
6 Thank Bronwyn S
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Literally just returned this morning,wrote this on the plane to help pass the time. Sandos is an excellent hotel which can be enjoyed by all age groups and nationalities. We travelled as a family of 4. Me ,my partner and my two daughters age 10 and 6. I will start with the very few negative comments that i have before... More 

Helpful?
17 Thank Steven K
Arras, France
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

It was amazing, big beautiful hôtels with many restaurant, bars etc.. The select bar club at The beautiful beatch was perfect!!!!!!! The center of playa del Carmen is near to Sandos and it's perfect! There are many wonderful place in The hôtel like cenote.. We come back again!!

Review collected in partnership with this hotel

Helpful?
4 Thank 463artya
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear 463artya, Thank you so much for the five star rating! We are very happy you've enjoyed your time here. Please keep our contact information and let us know when you are ready to return, it will be an honor to host you once more at Sandos Caracol. Best Regards, The Management Sandos Caracol Eco Resort webrelations.caracol@sandos.com More 

Oxford, United Kingdom
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Ok, i shall start from the top. Check In: took less than 5 minutes and everything was pointed out to us and had a nice drink which was nice after a long day traveling. The resort is very big so take the opportunity to use the bell boy to drive you to your room, these guys are very busy but... More 

Helpful?
8 Thank jonnylager
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear jonnylager, We would like to thank you for staying at Sandos Caracol, and for sharing your experience with us! We are very glad to have read that you really enjoyed your stay with us and were pleased with our services. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide... More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Nice comfortable room, the beds I found to be the most comfy I've ever had on a holiday! Never a issue for sun loungers or getting beach towels! It rained while we were there which was a shame, found that we didn't have much to do when that happened! Also very slippy when it's raining but you can see the... More 

Helpful?
3 Thank Shelley L
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear GShelley L, We would like to thank you for taking the time to share your experience at Sandos Caracol Eco Resort, It was a pleasure having you as a guest and we are glad that your experience was pleasant. All our guest’s comments are valuable for us, as this always help us to improve. Please be certain that we... More 

NYC
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

A very much, overdue and amazing review of this resort. This trip was the best all-inclusive experience we've ever had. One of the best vacations we've gone on - period. We decided to go away over Christmas/New Years (2015/2016) and wanted a place that was family friendly (our daughter was almost 10). From start to finish it exceeded our expectations.... More 

Helpful?
7 Thank Mortitia
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Mortitia, We cannot thank you enough for adding another great review to our list. We appreciate you took the time to share your experience with the trip Advisor community and we are glad to know that we exceeded most of your expectations during recent stay in Sandos Caracol on the New Year's week and you were also able to... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Conan was amazing all trip, she remembered our names from the first day on!! She was so friendly and so helpful all week.. Joysi the chef for the morning breakfast also was so amazing, he was quick and very good with the food.. Can't say enough about this resort, my wife and I will definitely come back a lot!!!!

Helpful?
2 Thank Shaun G
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Shaun G, Thank you very much for taking the time to share your positive comment regarding your experience at Sandos Caracol Eco Resort, we are delighted to read that you had a memorable time among us. We also would like to express our most sincerely gratefulness for choosing us and for your kind words about the service you received... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $178 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#12 Business Hotel in Playa del Carmen
#38 Top resorts Hotel in Playa del Carmen
#47 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen
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