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Sandos Caracol Eco Resort

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Sandos Caracol Eco Resort
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10,757 Reviews from our TripAdvisor Community

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Showing 6,280: English reviews
Anna, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

We had a good time at the resort, the waterpark was great the cenote was a new experience and seeing all the animals on property was a nice bonus. The Mexican buffet ended up being our favorite restaurant not to mention the closest to us without an hour wait. The staff was great, all very friendly! If you are looking... More 

Helpful?
Thank CIS6
Jackson, Mississippi
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We enjoyed our stay here Sandos Caracol, from stepping up to the reception desk to check in until the final check out. Greeted with fresh juice and friendly service. My husband and I traveled with another couple. Our room was not ready at the time of check in, due to those ahead of us not checking out. The female manager... More 

Helpful?
1 Thank deb12122015
Level Contributor
5 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

What an amazing place! Very memorable and will most defiantly return in (hopefully) the near future! The only cons are the air conditioner in our room leaked multiple times. Had to have someone out almost everyday to fix it. I guess we can't be to upset considering it was so hot that the poor air conditioner was working so hard.The... More 

Helpful?
Thank Denise R
Scunthorpe, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Just got back after a fantastic 2week honeymoon booked in the adult section. had our own check in which was great as the reception area was always busy. We got talking to Lilian she was brilliant we had a tour round the elite section with no intention of buying into the time share which they were fine with, because we... More 

Review collected in partnership with this hotel

Helpful?
1 Thank vs1983
Kansas City, Missouri
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Sandos Caracol Eco-Resort is an awesome place to vacation. The people were friendly and helpful and the views were spectacular! I can't think of a time when I had more fun and better food and if you're into the ocean...the water was terrific. There was some seaweed but frankly, most of the water was crystal clear and swimming with the... More 

Review collected in partnership with this hotel

Helpful?
2 Thank Jeff K
St. John's, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

We visited this resort May 24 to 30th. It was the first time we took our 7 year old to an all inclusive resort and we picked this resort because of the activities, ie water park, for the kids. We normally go to 4.5 or 5 stars resort and now I see the difference. Although this resort was great for... More 

Helpful?
Thank Fishman46
1 review
4 of 5 stars Reviewed yesterday NEW via mobile

We had a wonderful time at Sandos Caracol. The animals were everywhere! It was a family friendly resort and we felt comfortable allowing our 12 year old to attend all of the nightly shows. The biggest issue with the resort was that the water at the beach was really not for swimming. The water had beds of rock everywhere and... More 

Helpful?
Thank Hope R
Greenwich, CT
Level Contributor
78 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We have been to this resort twice and each time it's been great. There is a nature theme to the resort so it's almost like being in the jungle with winding nature trails and bridges. (Tip: bring a flashlight for getting around at night). My favorite restaurants are the Brazilian and Japanese. Don't forget to take a dip in the... More 

Helpful?
2 Thank JAGR32
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

Was not impressed at all. The food was ok and the rooms are dated. I stayed at Santos played at twice and loved it and payed half the price. The spa tried to rip me off I wound up paying 65. For a charge for cancelling my apt. They tried to charge me 250. But I fought with them and... More 

Helpful?
1 Thank April H
Riviera Maya, Mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I went with my two teen daughters and it was a perfect place. Accessible nice beach with snorkeling and kayak. And Mayan shows were fantastic. We went to the sister resort in Playa Ian's it was too large, needed a golf cart ride to get to beach, however great beach!

Review collected in partnership with this hotel

Helpful?
2 Thank jeni285
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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Babysitting

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $174 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#12 Business Hotel in Playa del Carmen
#36 Top resorts Hotel in Playa del Carmen
#45 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen
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