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    Sandos Caracol Eco Resort

    Carretera Chetumal Pto Juarez Km 295, Playa del Carmen 77710, Mexico
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    10/8/2017 10/9/2017
    Savings alert: 12% below average rate

    The price you found is 12% lower than this hotel's average rate of $236/night.

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    $207
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    Traveler (14042)
    Pool & Beach (2765)
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    Overview
    • Excellent49%
    • Very good33%
    • Average11%
    • Poor4%
    • Terrible3%
    Travelers talk about
    “select club” (1,244 reviews)
    “aqua park” (440 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Pool
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Water Park
    Tennis Court
    Kids Club
    Housekeeping
    Babysitting
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    Rosewood Mayakoba
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    Grand Riviera Princess All Suites Resort & Spa
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    BlueBay Grand Esmeralda
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    Rooms
    Oct 8Oct 9
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (12,786)
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    1 - 5 of 7,404 reviews

    Reviewed yesterday via mobile

    I went to this resort just for a weekend back to October 2016 and wanted to leave a review. The hotel is surrendered by nature and has a wonderful open "cenote" you can swim in. The fresh wanter of the "cenote" reaches the beach underground...More

    Thank Ivan D
    Hotel's Favorite
    Reviewed April 8, 2017

    I just got back from a week long stay here with my boyfriend. We came here to celebrate our 6th anniversary and we had an amazing time, we already miss it! There are so many positive things to say about the Sandos Caracol. Service -...More

    7  Thank Alex R
    Response from Web_Sandos, Gerente at Sandos Caracol Eco ResortResponded April 10, 2017

    Dear Alex R, Thank you for taking the time to write this detailed review about your stay with us. We are excited to read that you enjoyed your stay so. Thank you for recognizing the great service that our team provides. It's lovely to see...More

    Reviewed 2 days ago via mobile

    "From start to finish this hotel was absolute quality.

Cocktails on arrival and Check in took about 20 mins on arrival resort is about 40 minute drive from Cancun Airport 

Bell boys take your cases to the room for you and all The staff were...More

    1  Thank klwilki1976
    Response from Web_Sandos, Director de Relaciones con Clientes at Sandos Caracol Eco ResortResponded yesterday

    Dear Guest, On behalf of the Sandos Caracol family, we thank you for commenting about the experiences lived while in our hotel. Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in...More

    Reviewed 2 days ago

    Went to this resort a few years ago ,was amazing holiday but went back and its a huge disappointment,the staff who are all hard working were all very pleasant but the reception staff don't want to hear anything you ask about someone one says yes...More

    Thank CAROLINE4GIBSON
    Response from Web_Sandos, Director de Relaciones con Clientes at Sandos Caracol Eco ResortResponded yesterday

    Dear CAROLINE4GIBSON, Dear guest, We are very sorry to see that our hotel fell short of your personal expectations. It is pitiful to see that nothing seem to have worked for you in our property during your stay. We will work with every single head...More

    Reviewed 2 days ago

    We spent the week of September 2-9 at Sandos Caracol and loved it. I have a number of resorts on my Mayan Riviera “to-visit” list but will be crossing them out in favour of a return visit to this resort. CHECK IN/OUT & GUEST SERVICES...More

    2  Thank cricketsmommy
    Response from Web_Sandos, Director de Relaciones con Clientes at Sandos Caracol Eco ResortResponded yesterday

    Dear Cricketsmommy, Wow! We would like to thank you for choosing SandosCaracol as your holiday destination, and for your kind and detailed review about the resort. Our guests play a key role in helping us to improve our services and we truly appreciate your feedback....More

    Rosewood Mayakoba
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    BlueBay Grand Esmeralda
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    About
    Awards & Recognition
    GreenLeadersSilver level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Room Service
    • Free Internet
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Business Center with Internet Access
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Babysitting
    • Airport Transportation
    • Banquet Room
    • Conference Facilities
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Tennis Court
    • Hot Tub
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • $168 - $442 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #31 Green Hotel in Playa del Carmen
    • #45 Top resorts Hotel in Playa del Carmen
    • #52 Spa Hotel in Playa del Carmen
    • #59 Family Hotel in Playa del Carmen
    • #72 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 956
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, BookIt.com, Travelocity, Hotwire, HotelsforEveryone, Cheap Tickets, TripOnline SA, getaroom.com, Evoline ltd, Cancelon and HotelQuickly so you can book your Sandos Caracol Eco Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Caracol Beach ,
    • Sandos Caracol Eco Hotel ,
    • Sandos Caracol Beach Resort Spa ,
    • Sandos Select Club ,
    • Sandos Caracol Mexico ,
    • Hotel Sandos Caracol Eco ,
    • Caracol Village Hotel Playa Del Carmen ,
    • Sandos Caracol Beach & Spa Mayan Riviera ,
    • Sandos Caracol Resort ,
    • Sandos Caracol Riviera Maya
    Add Photo Photos
    Traveler (14042)
    Pool & Beach (2765)
    Room & Suite (1314)
    Dining (1077)
    Hotel & Grounds (8634)
    Family and Play Areas (608)
    Bathroom (154)
    Business Center & Event Rooms (69)
    Nearby
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    Ask a question
    Questions & Answers
    Cindy M
    September 22, 2017|
    Answer
    Response from Web_Sandos | Property representative |
    Dear Cindy =) We are so glad you are comming to visit us, let us answer all your doubts. About the alcohol, remember this is an all inclusive and you will find more than 6 bars around the hotel where you can drink (with... More
    0
    Votes
    Google Translation
    Sandindiana
    September 21, 2017|
    AnswerShow all 2 answers
    Response from cricketsmommy | Reviewed this property |
    58 through 70 for sure and possibly 71, 72 and 73. We were Bldg 68 and loved the location.
    1
    Vote
    Room Tips
    "Up grade or you won't get any service no matter what you pay"
    Read review
    "I recommend Select Club if you're not travelling with children"
    Read review
    "The select club is a definite plus, spotty wifi, balconies for views/monkeys, ground floor rooms had lots of..."
    Read review
    "We loved the adults only section, it was quiet. For families, rooms by the pool seemed like they'd be..."
    Read review
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