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Sandos Caracol Eco Resort

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Carretera Cancun Chetumal Km 295, Playa del Carmen 77710 Mexico
Update from hotel: This property is temporarily closed until 06/29/2020.
Lowest prices for your stay
$142
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (20716)
Dining (1508)
Room & Suite (1500)

About

#55 of 256 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Welcome to Sandos Caracol Eco Resort, your “home away from home” in the Riviera Maya. The giant water park, world-class entertainment, and the beautiful beach location Sandos Caracol Eco Resort is one of the best all-inclusive resorts in Riviera Maya for both families and adults. Here at Sandos Caracol we aim to make your stay as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year. We have lots of exciting accommodation options to suit the needs of all travelers looking for an unforgettable Riviera Maya all-inclusive vacation. Take your pick from fully furnished spacious villas, to family friendly room options including standard rooms and chic penthouse suites with an ocean view. There is also an adult's only section which includes adult’s only facilities and exclusive areas. Whether you want to enjoy breakfast next to the pool, or lunch by the beach with views of the Caribbean Sea, you’ll find everything
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Diving
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Game room
Snorkeling
Tennis court
Water park
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Conference facilities
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Private beach
Additional bathroom
Housekeeping
Private balcony
Safe
VIP room facilities
Flatscreen TV
Room types
Ocean view
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family Resort
Languages Spoken
English, Spanish

Location

Full view
Contact
Carretera Cancun Chetumal Km 295, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport28 miSee all flights
Aerodromo de Playa Del Carmen4 miSee all flights
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20,197Reviews3,581Q+A100Room tips
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Popular mentions
We were super excited to find an eco resort with a fully vegan restaurant on the premises. We enjoyed the adult beach and pool area with hot tub. The activities and shows were fun and high quality. We were glad they have some rescue animals and dont use them for photo ops. As vegans and environmentally minded people however we were rather disappointed. There must be a lot of food waste as all the restaurant buffets seem overful (only the Italian seemed mindful of portions), plus the snack bars are overloaded. Even the Saturday night show had an eating area that had tons of food laid out. There's no need for so much food for every meal at every restaurant plus outside and throughout the day. Salvia (fully vegan) had a gorgeous view, and a few nice and some average items that could use enhancing, but it was a limited menu so we ventured out. Other restaurants had no clue of how to make vegan food and were apologetic. The Mexican place had 4 items designated amongst a hundred or more, why do vegetable dishes need a sprinkle of cheese or bacon?! The Italian one made a sincere effort to accomodate us, but chopped up unmarinated, raw tofu is NOT 'tofu cheese' lol. I don't know if we'd go back unless they ramp up their efforts to be eco friendly and change their menus. They need to invite vegan chefs and vegan food bloggers to rework the menus and train the chefs. It's such a wasted opportunity. People could see how tasty vegan food can be, instead its disappointing even for vegans.
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Response from Sandos_Playacar, Web Relations Manager at Sandos Caracol Eco Resort
Responded 3 weeks ago
Hi Aurora, Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them ( especially your comments on vegan options ) to our Management for their review. We look forward to welcoming you and your family back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Caracol Eco Resort webrelations.caracol@sandos.com
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+1
I have to say we didn’t expect much of this hotel after reading mixed reviews but how wrong we were :) this trip was our seventh in Mexico so we have seen few hotels already so we could compare a bit . If you’re a nature and animal lover this is place for you it’s surrounded by jungle with beautiful cenotes ( the most Beautiful one was the one near lobby where you could also sit a have drink it was our favourite place) but the others were nice too and also you could snorkel in some of them, plenty of animals literally everywhere 😍, there are ancient Mayan ruins and beautiful area in the jungle for night shows and Mexican street food , you can borrow bikes and explore the resort . Beach is beautiful but rocky but if you walk further down there are some spots without rocks . The pools were overcrowded with families and we were trying to avoid them but if you family this place is definitely right place for you . There is aqua-park which has also bigger toboggans even adults can enjoy 🙃.Food and service were great as it’s all over Riviera maya so no complaints there , just the restaurants buffets were huge and the amount of people trying to get food was a bit overwhelming , so we we’re having our meals later to avoid queues. The best restaurant was the Brazilian steak house and we liked breakfast in the Italian restaurant. Room we had was standard in good quiet location. As were travelling for few nights away from hotel we decided to go for cheaper option. However no complaints at all room was nice and clean , good size with small balcony, shower had soap and shampoo in dispensers which was great , we had water tank in the room as it’s eco resort and small bar fridge filled up daily. We asked at reception for bathrobes and slippers which came without any problems. Also the location is really close to Playa del Carmen where you can take taxi for 200 pesos also close to lots of other attractions. I would definitely go back to this hotel and we had really nice and relaxing time also the price is reasonable for what you get there. Well done Caracol 🙃!
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Response from Sandos_Playacar, Web Relations Manager at Sandos Caracol Eco Resort
Responded 3 weeks ago
Hi 389florka ( TheTravel Junkie ), Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you and your family back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Caracol Eco Resort webrelations.caracol@sandos.com
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+1
If you love animals, you will love this resort! The resort is in the middle of the jungle, so there is lots of wildlife and beautiful tropical scenery! We saw birds (including waterfowl, peacocks, and a pelican), fish, turtles, coatis, raccoons, iguanas, agoutis, anoles, monkeys, and feral cats. We were in heaven! We did do an outside excursion to go snorkeling in the ocean one day, but you realistically could keep entertained staying solely at the resort. We snorkeled in the main cenote next to the hotel and saw cool fish and turtles. The food was good - our tip is you can go to the steakhouse in the Royal Elite section after 6 pm. The food there was EXCELLENT, by far the best on the resort, and they had a great mariachi band one night we were there. There is entertainment every night on the resort - we did some live band karaoke and there was a cool Michael Jackson tribute in the theater (unfortunately we only caught a little bit of that). There are huge family-friendly areas (great kids pool area), but as we were a couple, we mostly stuck to the Adults Only Select areas - our room was a short walk from the Adults Only pool, which was very quiet. (Admittedly, this was right at the beginning of the coronavirus scare, so it was probably less crowded than typical). The Adults Only beach area was great, with big beds on the beach to lounge on and hammocks, etc. The Adults Only sections have premium alcohol, but honestly, my top-shelf-picky boyfriend had no complaints about any of the bar areas in the resort. There are a few cool ruins on the property you can walk or bike to. There is a little farm-animal area where rescued farm animals live (pigs, sheep, bunnies, a donkey, etc.) There is a feral cat colony & the ferals go wherever they want - we had a few that were our buddies that we ran into several times during our stay. Our favorite area was the Deer Park, where a herd of deer are kept amidst a bunch of iguanas and coatis and monkeys! You are not supposed to feed the animals, but on our last day we gave the coatis and monkeys a few pieces of fruit and they were all over us. A very precious memory indeed to have 2 wild monkeys reaching up to hold my wrist. I loved the coatis - what a cool little animal that I never knew existed - kind of a mix of a raccoon, anteater, and monkey! And the agoutis were fascinating too - kind of a mix of a little deer and a rodent. There is only one reason I didn't give this resort 5 stars, and that was the beach. Although beautiful, it was rocky and not very welcoming for swimming. My boyfriend ventured out a few times, but I only went in once and found it hard to walk (even with water shoes). I wish we had done a day trip to the sister resort Playacar, because the beaches look awesome there. I enjoy being out in the ocean with a sandy bottom, and this resort does NOT have that - we did not walk farther down to see if the adjacent resort was any better (although I heard it was). My boyfriend took his snorkel gear out there one day but was not impressed - he said the water was cloudy right off the resort. So, other than the ocean area being not really good to go in, we had an awesome stay at this resort. Also, just a warning to travelers - don't get roped into people at the airport trying to get you to do a tour of their hotel in exchange for a free excursion. We stupidly listened to one of these people, and although got a free excursion, it was huge waste of precious vacation time.
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Response from Sandos_Playacar, Web Relations Manager at Sandos Caracol Eco Resort
Responded 4 weeks ago
Hi Julie, Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you and your family back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Caracol Eco Resort webrelations.caracol@sandos.com
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My boyfriend and I decided to take our first all-inclusive vacation at Sandos Caracol Eco Resort in February of 2019 and we were not disappointed. With many activities to choose from and most of them being free, we always had something to do. Drinks were great and service was quick. The only downside was the beach was pretty rocky, so it was difficult to swim without water shoes. (It was still beautiful though.) Food was delightful and there are many restaurant options. We spent most days at the buffet due to our eating habits and were completely satisfied. What topped off our trip was the friendly staff and very fun and interacting entertainment team. To our new friends Ricardo and Emilio, you guys made our trip! Thank you so much for getting us out of our comfort zones and trying to involve us in all of your daily activities, we had a great time! We would definitely recommend this resort to our family and friends, and will absolutely be back in the future!
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Response from Sandos_Playacar, Web Relations Manager at Sandos Caracol Eco Resort
Responded Apr 15, 2020
Hi Sam, Thanks for having taken the time to share your comments and opinions of your FEBRUARY 2019 stay with us at Sandos Caracol Eco Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you and your family back at your earliest convenience. Rest assured that we will let Ricardo and Emilio know of the praises you sent their way! Always at your service! Warren B Web Relations Manager Sandos Caracol Eco Resort webrelations.caracol@sandos.com
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Already looking forward to a return trip! Select Club beach services were more than worth the extra for the package. Victor & Ernestina were helpful, personable & professional. Dinner at the Brazil Restaurant was such a tasty and fun night with Jesus, Juan, Alejandro & Pedro, we returned twice. The Eco setting included monkeys in the tree tops, cenotes and multitudes of birds. The theatre production was on site for 2 nights of the week in natural settings, one on the beach and the other in the Mayan Ruin's site describing Mayan history in a memorable experience. Mexican Fiesta night included long, walkways lined with tables of Mexican varieties of food, live music and games for children and adults.
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Response from Sandos_Playacar, Web Relations Manager at Sandos Caracol Eco Resort
Responded Apr 15, 2020
Hi April, Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you and your family back at your earliest convenience. Rest assured that we will let Victor, Ernestina, Jesus, Juan, Alejandro and Pedro know of the praises you sent their way! Always at your service! Warren B Web Relations Manager Sandos Caracol Eco Resort webrelations.caracol@sandos.com
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PRICE RANGE
$148 - $365 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
caracol beach, sandos caracol eco hotel, sandos caracol beach resort spa, sandos select club, sandos caracol mexico, hotel sandos caracol eco, caracol village hotel playa del carmen, sandos caracol beach & spa mayan riviera, sandos caracol resort, sandos caracol riviera maya, sandos caracol playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
956
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Frequently Asked Questions about Sandos Caracol Eco Resort
Which popular attractions are close to Sandos Caracol Eco Resort?
Nearby attractions include Playa (0.6 miles).
What are some of the property amenities at Sandos Caracol Eco Resort?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Sandos Caracol Eco Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sandos Caracol Eco Resort?
Yes, free parking is available to guests.
What are some restaurants close to Sandos Caracol Eco Resort?
Conveniently located restaurants include Coco's Cabanas, Arezzo Restaurant, and Koh Thai - Wok Cuisine.
Are there opportunities to exercise at Sandos Caracol Eco Resort?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Sandos Caracol Eco Resort have an airport shuttle?
Yes, Sandos Caracol Eco Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sandos Caracol Eco Resort?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Sandos Caracol Eco Resort?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Sandos Caracol Eco Resort?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (4.0 miles).
Does Sandos Caracol Eco Resort have any great views?
Yes, guests often enjoy the ocean view available here.